Rashena
The stay was okay, but when checking out we had an incident where when returned a few minutes after checkout our key cards were no longer which was to be expected. So we went to front desk to ask for the keys to be enabled so we could get our luggage and bags. When we were told that they had no record of us being there and the room was showing as empty. We told them that’s not possible we had been there the past 2 nights and we needed to get to the train station as soon as possible. I get there are policies and protocols they will have to follow but the lack of concern or critical thinking to help us resulted in missing our train and having to pay £90 for another train. It turned a decent stay into a very stressful trip.
