Name: Spark by Hilton Matteson Chicago I 57
Address: 5210 Southwick Drive, Matteson, 60443, US

10/10

Exceptional

03 Aug 2026

Glynis

The cleanliness and friendliness.

8/10

Excellent

31 Jul 2026

Xavier EliteGhostKing

Good 👍

6/10

Pleasant

29 Jul 2026

Stephen

The staff and managers were great. My room was freshly painted.

There was no coffee or tee in the room, even though a code maker was present. No cook wear was present to use the cook top or microwave. The heating/ cooling system in the room was unable to be set for constant temperature. Bugs present throughout the room. TV was unable to get free programs due to missing HDMI cord.

8/10

Excellent

28 Jul 2026

Carmela

I had a very pleasant stay at the hotel. The staff was very helpful, the room was clean, breakfast was ok.

8/10

Excellent

27 Jul 2026

Vera

The walk okay. I didn’t get a chance to visit the pool

4/10

Poor

15 Jul 2026

Alondra

Room had a sewer smell. Told the front desk but they didn’t seem to concern about it. Breakfast selection was very lacking.

Partner

6/10

Pleasant

12 Jul 2026

Melissa

The main bedroom area was fine, besides the floor feeling somewhat sticky/weird with bare feet. The bathroom was our biggest concern. It was very small and not very clean or kept up. Floors did not look super clean like you would want for your stay. Shower curtain was too short from where the rod was hung, so water ended up on floor after shower. There were pieces of tile missing under the sink, paint on the towel rod, an empty tissue box, no garbage can in the bathroom. No place for towels, so our towels were under the TV area in the main bedroom area. It was a place to lay our heads for the night, but I would not recommend if you are particular about your lodging.

Partner

10/10

Exceptional

09 Jul 2026

Tyler

Great around

10/10

Exceptional

08 Jul 2026

Smaryha

The room was clean the outside tho was more of a scare they had busted windows but over all I enjoyed my stay

10/10

Exceptional

30 Jun 2026

Kathleen

No issues with not checking in til 9pm. Very clean and comfortable. Air conditioning didn’t get very cool so it was a warm sleep and no OJ at 730am. The girl at check in was extremely friendly and helped us find a close place for dinner and drinks. Applebees is literally right there.

Friends_and_family Friends

2/10

Poor

30 Jun 2026

Ahmed

Flithy

4/10

Poor

26 Jun 2026

James

Couldn't check-in on time. 1 hour after my check in time. Breakfast was Breakfast. Boil eggs, bagel, cereal with no milk, complete mess. No water or sodas in the vending machines.

Partner

2/10

Poor

21 Jun 2026

Alisa

My husband and I stayed at the Spark by Hilton in Matteson over the weekend, and we had a bit of a mixed experience. First, I want to make it very clear that the young lady who checked us in on Friday night was absolutely awesome and welcoming! Unfortunately, our Sunday morning was very frustrating. We woke up to find our toilet clogged. We called the front desk to ask for a plunger, but it was never brought up. My husband ended up having to go down to the lobby to get it himself. We also asked for fresh towels at the desk, but the agent told us they didn't have any ready because they were still in the dryer. We never received any towels at all.The room itself was just okay, but the unprofessional service on Sunday morning really ruined our impression of the stay. Management needs to address why basic amenities like towels and plungers aren't being provided to guests upon request.

Partner

8/10

Excellent

15 Jun 2026

Sonya

My reservation was messed up somehow. They got us a room and the staff was friendly.

Partner

10/10

Exceptional

12 Jun 2026

Erik

Great staff, very clean property.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Darcell

Breakfast could of been better

Family

2/10

Poor

08 Jun 2026

Susan

I complained because there were no paper cups out for coffee or tea. I came to the lobby and spotted a worker in the area and told her there are no cups. She said she cant speak english and pointed at the desk. The desk was on the phone, so i spotted another employee asked for a drinking cup, and she told me she doesn’t know English and pointed at the desk as well. The reception was still on the phone, so I returned upstairs to my room and finished getting ready and then planned on grabbing a cuppa tea or coffee on the way out. I came down the elevator with my belongings. A staff member was no longer in the phone and was standing by the coffee cart. I told her I was upset because there were no cups and now I have to leave and I would’ve liked a cup of coffee or tea before I left she told me not to get loud in front of her customers. The last time I checked, I thought I was a customer. She told me I couldn’t stay at her hotel anymore so I was booted for complaining about no cups in the lobby, I won’t be going back obviously to spark hotels.

Self

2/10

Poor

07 Jun 2026

Cedric

Our room had dirty soiled sheets that someone left their DNA on, they left dirty towels in the bathroom. The cleaning crew need to be fired and rehired, and no one has still contacted me yet. About accommodating, because there's no reason why we should have paid a $160 for a room and get 1 star 1.5 star. Hotel service

Partner

10/10

Exceptional

07 Jun 2026

Derrick

good

6/10

Pleasant

01 Jun 2026

Lovtrail

The rooms definitely could have been a lot cleaner. The mirrors were smeared and blotchy and dirty, and the bathroom floors look like they haven’t been swept as well as in the bedroom section.

Family_with_children

2/10

Poor

31 May 2026

Christie

The hotel is very convenient. The service staff are welcoming and tried to be accommodating. The beds are extremely comfortable. Those are the good qualities. My reasons for giving poor ratings are: we arrived a little early and were meeting family that had previously checked in. I requested if possible to be near his room and was given the room beside him but was asked to wait 15-20 minutes before going to room. Not a problem.after 45 minutes the room wasn’t ready, the staff were apologetic and offered to change rooms, but we chose to have dinner and come back 2-1/2 hours later. Room was the same so they have us a complimentary snack and changed rooms for us.

This room was fine, but there were no cups in the room and the ironing board holder was broken.

As for breakfast, yes they have breakfast, but it very limited. I wasn’t expecting a large breakfast offering, but at the very least there should be readily available water, hot or cold.

I wasn’t going to leave a review, but the reason I am is because the same trash stayed on the floor the entire stay here.

My takeaway from my short 3 day stay is this is an older hotel and is probably going through a growing stage and will get better. I can’t at this recommend the hotel itself; however, I can thank the staff for their hospitality.

Family

4/10

Poor

26 May 2026

Andre

The staff was nice. But they said they didn't have enough cleaning staff to adequately clean rooms. I was there 4 days and my room was never cleaned.

Self

8/10

Excellent

25 May 2026

William

The towels were not available... front desk stated washer machine was broken.

6/10

Pleasant

24 May 2026

Reginald

Just ok, not filthy not clean. Toilet stoped up and I had to come to the front desk and fetch the plunger myself. Hallways had a smell, the room, bed and bathroom was fine. It was ok if you don’t want to spend a lot of money for lodging this is the perfect place to stay.

10/10

Exceptional

20 May 2026

Susan

Great staff!! Thank you to Lawana and Chashona for being so friendly!

Self

10/10

Exceptional

18 May 2026

Darraugh

The only thing we didn't like is it doesn't serve hot breakfast and I've been waiting on my deposit to get returned for over a week!!

Friends_and_family Family

4/10

Poor

17 May 2026

Vanessa

No towels in our room when we got there. We immediately requested some and was told someone would bring some up. We left for 5 hours and when we got back still no towels. Not even a hand towel to dry our hands after washing them. At 3 in the morning we went to the desk and finally was given some towels.

Partner

10/10

Exceptional

17 May 2026

Susan

Staff was thoughtful and friendly!

Self

10/10

Exceptional

16 May 2026

nancy

The hotel and staff was excellent 👍 my hotel when I come to see my cousin in Chicago hgts

Self

10/10

Exceptional

15 May 2026

DAWN R

Didn't have time for breakfast left early.room was very clean and comfortable. Staff was great and personable.

4/10

Poor

10 May 2026

Darius

Pulled up at night to park, one of the room windows was busted. There were no lights in the parking lot. Room floor is not carpet, floor wasn’t swept all the way clean. Breakfast was not to my standard, they offered a continental breakfast. If you need a place to get a quickie nap or whatever other reason maybe stay there.

Self

10/10

Exceptional

09 May 2026

Susan

Thoughtful front desk, all employees super friendly, i will be back!

Self

10/10

Exceptional

03 May 2026

Susan

Super friendly, love this visit!

Self

10/10

Exceptional

30 Apr 2026

Stephen

Exceptional customer service.

Self

10/10

Exceptional

29 Apr 2026

Angelic

Lean room

Family_with_children

2/10

Poor

18 Apr 2026

Monica

We are seniors, The tv would not work, sink did not work, light did not work.

8/10

Excellent

18 Apr 2026

jasmin

My issue was whoever was above our room. They sounded like a heard of baby elephants all night and then early this morning they were up playing music. The ignorance is ridiculous. They seriously sounded so heavy and it kinda ruined my relaxing stay cation

Partner

8/10

Excellent

13 Apr 2026

Harold

Nice staff

Self

2/10

Poor

12 Apr 2026

Wesley

Well I told the staff about my toilet being clogged, I was told use the bathroom in the hallway and that toilet end up being clogged too. So I was forced to go to the public restroom at Burlington Coat Factory. When I returned the cleaning staff handed me a plunger so I ended up unclogging the toilet myself. Later on I took a shower and the tub began to clog. So my brother had to wait about an hour so the water could go down. The front desk staff was great.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Monesa

I was here to get a lil me time from my everyday schedule. Really enjoyed my stay, definitely would book again.

Self

2/10

Poor

29 Mar 2026

Latina

Our room was canceled due to an earlier power outage. We did not get a refund due to a 3rd party purchase.

Partner

2/10

Poor

27 Mar 2026

Jaquita

The property was clean, amenities were good! There was an issue with my reservation being cancelled and credit card issues having to be disputed! Unfortunately, a crew of younger guest checked in and made the stay very uncomfortable! They were up all night being noisy and even created some damage to the property. They stay would have been great with the exception of that! Not sure if I

8/10

Excellent

25 Mar 2026

Darlene

The room was clean and very spacious. Front desk and housekeeping staff were very friendly and helpful with shopping and restaurant suggestions. Only ding - free continental breakfast was very minimal: no hot foods; did offer hard boiled eggs, bagels and toast with spreads, juice, fruit, cereal and milk.

Self

2/10

Poor

22 Mar 2026

shanay

AC didn't work in room and I didn't get moved into a different room because they stated they were sold out. Complimentary breakfast consisted of bagels, muffins and cereal, yet we weren't able to eat because they ran out of bagels and informed us that their truck didn't come in until Thursday.

Partner

4/10

Poor

22 Mar 2026

carolyn

The property is just dirty and outdated. Room toilet didn't work, moved to a new room and the bathroom sink didn't work. They are short staffed, so don't expect to check into your room on time.

2/10

Poor

15 Mar 2026

Larry

No activities due to no power. Lights in the room did not work nor did the tv.

Family_with_children

6/10

Pleasant

14 Mar 2026

Ralph

Front desk could not give me a statement or tell me how much the room cost.

Self

10/10

Exceptional

11 Mar 2026

Eric

Staff was very friendly and accommodating.

8/10

Excellent

01 Mar 2026

seung hee

.

6/10

Pleasant

01 Mar 2026

Keewone

They were nice.

Self

2/10

Poor

01 Mar 2026

Tionne

My room tub and sink was stopped up the entire stay.

Partner

8/10

Excellent

16 Feb 2026

Shamicka

The room was nice and clean

6/10

Pleasant

08 Jan 2026

Will

Plumbing issue in both shower/sink, phone slipped in sink mid flex, only reason to mention. Room service knocked on my door 3 different times between 10 am and 1130 , waking me up or while showering , excessive (they hand you print out with various check out times at checkin)
.no issues other wise, looks under renovation and will look nice /new.

2/10

Poor

01 Jan 2026

Anna

I had 2 rooms booked and one had no microwave or fridge and the tv didn’t work. There was no maintenance available and we were told nothing could be done about it and if we wanted to leave we could get a refund. It was New Years Eve and no other rooms were available so I had to check out and find somewhere to go before midnight. I had another adult and 2 children with me. Very disastrous.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

seunghee

z

10/10

Exceptional

02 Dec 2025

Jarmain

Great

8/10

Excellent

29 Nov 2025

Monisha

The room was nice, the staff was nice.

Partner

2/10

Poor

21 Nov 2025

Kenneth

There was an issue with parking that resulted in our vehicle getting towed. Things happen and could have been something that resulted in a positive but management does seem interested in resolving the issue at all.

Business_and_leisure Friends

10/10

Exceptional

15 Nov 2025

Johnny

Thumbs up 👍

4/10

Poor

08 Nov 2025

Paulette

Door stuck, shower backed up,room cleaned but no clean towels, no ice buckets, sloppy paint job. This hotel was not ready for prime time. Won’t stay again.

Leisure Partner

2/10

Poor

17 Oct 2025

eric

Worst experience ever at a Holiday Inn
Woman at the desk was unfriendly and not even remotely helpful. When i walked in,

Self

10/10

Exceptional

04 Jun 2025

Gaynell

Service was good and breakfast had a nice section.

Leisure Family

2/10

Poor

31 May 2025

Verified traveler

Unprofessional and Rude Management.

The stay was average. Nothing special or out of the ordinary. The receptionist and management can use some training in customer service. Both were rude and unaccommodating. Customer service goes a long way. Because of the unprofessional service, I cannot recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Dionne

My Stay

I truly enjoyed my stay. My room was missing the shower curtain but they quickly replaced it without a problem. The continental breakfast was excellent with plenty of choices.

Self

6/10

Pleasant

03 May 2025

Donna

Everywhere in the bathroom was hair. The tub wasn't cleaned . I left at 8 am for a meeting and I saw no housecleaning person. I won't be back

Partner

10/10

Exceptional

27 Apr 2025

Tammy

Cost was good for what we needed. Few issues sink leaked when water was on. TV remote didn't work, got another one that didn't work.
Beds are ok.
It seems to be an older building, but kept up ok.

Business Family

10/10

Exceptional

13 Apr 2025

Anthony

Stayed one night was exactly what was needed for a good nights sleep.

Business_and_leisure Self

10/10

Exceptional

13 Apr 2025

Anthony

Stayed 2 nights had no issues. Nice place for a short stay and you won’t break the bank. Staff was friendly.

Business_and_leisure Self

10/10

Exceptional

12 Apr 2025

Jared

Great

Business Self

2/10

Poor

10 Apr 2025

Beverly

Not happy

Not so good. Always a problem with room. No security. Moved 3 times with in my stay i have photos. This app wornt let me add them.

Friends_and_family Family

2/10

Poor

22 Feb 2025

Nchristian

My bathroom had mold in it and when I reported to the front desk about it he told me he was going to check and never came there where stains on my lamp and I told the front desk people like 3 different times about everything and nothing happened

6/10

Pleasant

16 Feb 2025

Dujuan

Bed was comfy that's the only thing that was ok... everything else was not up to par Walls had spots in the restroom and room itself looks like mold. Curtains were dirty cigarette holes also on chair. People making noise throughout the night

Business_and_leisure Partner

4/10

Poor

12 Feb 2025

Derrick

No daily housekeeping

Business_and_leisure Self

2/10

Poor

10 Feb 2025

Verified traveler

Room was nasty

Business

6/10

Pleasant

10 Feb 2025

Deanna

I appreciated being able to chrck in early and because it was empty the cashier didnt charge for an early check in. The property around the hotel is very nice.
I dont appreciate the fact thst they hold 100.00 and it has been a week since I checked out out and they havent releasex the 100.00 hold on my card.

10/10

Exceptional

06 Feb 2025

Darcell

I didn’t like the noise level in the hallways

Business_and_leisure Partner

4/10

Poor

01 Feb 2025

Cindy

The breakfast was horrible. I couldn’t eat it

10/10

Exceptional

20 Jan 2025

Adrian

Very clean,very quiet,kinda feels like sleeping at home.

Business_and_leisure Partner

2/10

Poor

29 Dec 2024

William

There was nothing I liked about this place. I checked out immediately and want my refund immediately

Business_and_leisure Family

10/10

Exceptional

27 Dec 2024

Byron

Nice

2/10

Poor

20 Dec 2024

Demonte

I was actually requesting for a refund immediately I’ve contacted Expedia but they couldn’t get in touch with the hotel My entire day has been awful because of this

6/10

Pleasant

20 Dec 2024

Walter

Thx

6/10

Pleasant

17 Dec 2024

Verified traveler

Check in and out is quick. Bed linens were not washed, I found long black hairs all over. No iron (maybe available on request). Fridge worked well, but not clean inside. Bathroom was clean. Enough towels. Parking available.

Business

2/10

Poor

28 Nov 2024

Judith

A another guest knocked on my hotel room at 3am she was mental ill and hotel staff did nothing about it while the heat in room was not working

Leisure

2/10

Poor

27 Nov 2024

Judith

The staff was very much strange and creepy.
The slim man would just say no to any and every thing you asked. An Arabian women was staying there stopped to ask me a question since I was sitting in the lobby on my computer. I was looking for which outlet to charge my computer and he said no outlets then when the other women ask where are the outlets he said they don't have outlets. Just talking to people disrespectful and racist

Leisure Pet

2/10

Poor

26 Nov 2024

Judith

The heat in my room went out and it was never fixed

2/10

Poor

25 Nov 2024

Judith

This place kicked me out my room because I told them the heat has been out in my room all night. I will never go back. The staff is horrible only professionals were Wisdom and Darius

Leisure Pet

4/10

Poor

12 Nov 2024

john

Door had gap that you could see through. Could see people walking by outside. Very loud hum from some matinee room near us. Broken tiles in bathroom. It was cheap so you get what you pay for I guess

Business Self

10/10

Exceptional

11 Nov 2024

Antonette

Overall a good stay

The stay was good, with the exception of the front desk arguing and having to remove a family from right across our room. Check-in was smooth. Security deposit is $100 and they accept cash, which is a plus. They serve the same breakfast every morning, but it’s a hot breakfast. The bathroom could’ve been cleaned better.

Partner

2/10

Poor

09 Nov 2024

Shanon

Horrible

I would like to request a refund as I didn’t even stay. I left at 3 am as there were no washrags. 1 towel. The floors were all sticky and covered with dirt and debris. Room smelled and when I pulled back the covers there was a spider. I was only there for about an hour or so and left. I will not return to the hotel and since I didn’t stay I’d like a refund. What a horrible night!

Partner

2/10

Poor

05 Nov 2024

paquita

Rooms very dirty and recently dirty. Like used soap dirty, it was still in the shower. So I was moved to another room once settled into new room. Front desk clerk knocked on the door and said that i couldn't stay in the new room because it was currently occupied/he wasnt suppose to put anyone in this room or something to that nature and i was told the only options was to go back to dirty room and stay and wait on house keeping in the morning or leave and be refunded because they're weren't anymore rooms available all this was happening at 11pm So i decided to get a refund which now i gotta find a new room and wait for all the charges to my card to be refunded that was a 100 deposit for incidentials the room fee which was only 240 thanks to Expedia and plus 22.10 for some unknown reason.. It wasnt a very good experience at. I wouldn't recommend this comfort inn and suites to anyone

10/10

Exceptional

03 Nov 2024

Keith

Nice!

4/10

Poor

31 Oct 2024

ERNEST

This property is a dump. The staff is both clueless and quite possibly racist. I'd be happy to list the very long list of indicators that suggest the good rating shown for this property was a complete fabrication. The lobby had ratty furniture, the carpets were dirty, the sink in my room was clogged with facial hairs from a previous guest, many electrical outlets did not work, I could go on. Worst condition of any hotel room I've ever experienced. I am pursuing a full refund.

Family

2/10

Poor

14 Oct 2024

Latisha

Crazed employee

Hotel was great front desk clerk no so great. The desk clerk barged himself into my room accusing me of smoking and proceed to go through my things including my trash. I tried to report incident to no avail. I have never been profiled before and this was way out of line.

Partner

8/10

Excellent

13 Oct 2024

A

Basic

The room was basic and provided what we wanted it for. We was in the area for a reptile show and just needed a place to sleep and shower.

Partner

8/10

Excellent

11 Oct 2024

Henry

Property is not a problem .I had to stay in my car for several hours because they couldn't check people in, I ended up missing my event. Some customers cancelled their reservations to go elsewhere.

Business_and_leisure Partner

10/10

Exceptional

19 Sep 2024

Daniel

Great service, comfortable, clean. Just wish I had a little more space and bigger tv.

Partner

4/10

Poor

10 Sep 2024

Rhonda

The curtains were dirty. The air conditioner/heat smelled real bad. It bother my allergies. The carpet was not clean as well. I didn’t enjoy my stay.