Name: Holiday Inn Express Suites Chicago - Matteson IHG
Address: 950 Lake Superior Drive, Matteson, 60443, US

10/10

Exceptional

03 Jul 2026

Kenneth

All was nice

Family

10/10

Exceptional

22 Jun 2026

Alexander

It was a great experience for me and my husband. We got in pretty late and were still able to be checked in!

Partner

2/10

Poor

15 Jun 2026

Ira

Tv didn’t work
Pool was closed and no one told us and it’s why we picked this place.
Phone in the room didn’t work.
Staff smoking cigarettes at the front door. A pair of used dirty underwear at the front door as you walk in. I want my money back. Do I contact you or the hotel bc they tell me you bc we booked with you.

Friends

10/10

Exceptional

14 Jun 2026

Oberia

Pool unavailable was a turn off for me

Family

10/10

Exceptional

13 Jun 2026

Lakia

Love the property!

Family_with_children

10/10

Exceptional

13 Jun 2026

Terrence M

I came to town for a funeral and this was a very convenient place to stay. A little off the beaten path among the other budget hotels in the area, it had any amenities I needed. Staff was available and helpful though I didn't need much help. Breakfast was well managed.

10/10

Exceptional

09 Jun 2026

Daigien

Great service

Self

10/10

Exceptional

09 Jun 2026

Latanza

Asia was so very sweet and very professional! She made my experience very special there by just being kind! Everyone was very pleasant and very attentive to providing great service! 100000 stars❤️❤️❤️

8/10

Excellent

07 Jun 2026

Stephanie

Clean comfortable room

Partner

10/10

Exceptional

13 May 2026

Ervin D

Wonderful experience! Didn't eat breakfast, will do so next stay!

Friends_and_family Family

8/10

Excellent

08 May 2026

Glenn

Breakfast is typical buffet. Eggs, sausage, pancakes, some fruit. The property is well kept. The pool was closed for renovation and should be open by now but it is still closed.

Shower lacks umph. Full hot is not quite hot enough.

Beds are comfortable. Garbage truck loads just outside at 5:30 am, no alarm needed.

Stayed for a week and will stay again.

Business

8/10

Excellent

12 Apr 2026

Tracey

The room was very nice. The hotel was nice overall. The breakfast was typical. Very clean though. I would stay there again.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

James R

The breakfast menu was good. My only complaint is that the pool was closed.

Partner

6/10

Pleasant

29 Mar 2026

Jessica

Room seemed cleaned, bed sheets on one bed seemed not to be. We were here last year for a yearly competition and the hotel seems a little run dow and pool was not working again.

Family_with_children

10/10

Exceptional

22 Mar 2026

Carl

Staff and room were very nice

Friends_and_family Family

4/10

Poor

21 Mar 2026

Debra

Bri was a great staff employee. However due to wifi or something the check in process was horrible and took forever. The pool was out of order and didn't state that anywhere before we made reservations and couldn't get temp in the room right at all.

Partner

10/10

Exceptional

17 Mar 2026

Melissa

Very friendly staff! Clean rooms, great location.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Mariah

It was amazing

10/10

Exceptional

15 Mar 2026

Sukiya

Lots of stores and restaurants nearby!

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Daja

Paid for the suite and the television would not connect to WiFi, we’re told they hadn’t worked In months also pool was out of service.

10/10

Exceptional

15 Feb 2026

Winston

All of the above!

Leisure Partner

8/10

Excellent

12 Jan 2026

Daja

Staff was very nice and room was very clean but the tv didnt allow me to go to Netflix or YouTube.

10/10

Exceptional

26 Dec 2025

Carmen

Awesome customer service

Leisure Family

8/10

Excellent

07 Dec 2025

Cheryl

Room was clean..

Partner

4/10

Poor

05 Dec 2025

Anthony

THE MAIN ISSUE WITH THIS HOTEL IS THAT THE DEPOSIT IS $250 AND THERE IS AN EARLY CHRCK FEE OF $30.

Business_and_leisure

10/10

Exceptional

23 Nov 2025

Jon

Clean room and facility, breakfast was just ok

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

LATOYA

Great customer service

Leisure Family

8/10

Excellent

03 Nov 2025

Juanita

Property clean and staff were friendly

Business_and_leisure Family

10/10

Exceptional

31 Oct 2025

Yolanda

Room was very clean. Staff was nice and helpful

Self

2/10

Poor

20 Oct 2025

Stacy

250$ deposit and wasn’t released after checkout thanks and staff was not concerned at all

10/10

Exceptional

20 Oct 2025

Merita

Traveling in our old Age 😌

My husband & I enjoyed our stay. The staff was very professional and nice. They made sure we were taken care of.All 3 day's that we were there, from the Management to Housekeeping & Kitchen.The staff went over & beyond. The room was very clean & comfortable.The beds were nice & soft 😀 Hot coffee served all day, I loved it. Lots of places to go & eat.
We highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Marc

Great service

Business_and_leisure Self

2/10

Poor

09 Oct 2025

Georgia

i have not made it to my room because they cannot find my reservation

10/10

Exceptional

03 Oct 2025

Royale

It was great everyone was so friendly

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Makaela

such a nice hotel!!! we stayed here for a concert in tinley park and it was super convenient to get to and a nice and safe place for a bunch of us girls to be at! this hotel was seriously such a breath of fresh air compared to some that i've stayed at while traveling across country following my favorite band's tour :) also the free breakfast was great, the beds were SOOO comfy, and the staff working the front desk were super friendly!!! <3

Friends_and_family Friends

10/10

Exceptional

11 Sep 2025

Jeffrey

Our stay

All wonderful

Partner

10/10

Exceptional

11 Aug 2025

Kenishaa

Check in was quick and easy.
Very nice breakfast set up and variety of food choices.
Housekeeping great service.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Anna

Hotel was newly renovated or maybe even new when we stayed. Breakfast included pancake machine, biscuits and gravy, sausage, eggs, oatmeal and a variety of breads.
Room was very spacious. We got a double queen and it also had a desk, Kitchenette and couch

Business

10/10

Exceptional

06 Aug 2025

Alexandria

Excellent customer service and enjoyed my stay. The hotel staff were approachable and easily accessible.

Leisure Family

10/10

Exceptional

06 Aug 2025

Winston

Everything was very nice, including the plants!!!!

Leisure Partner

10/10

Exceptional

02 Aug 2025

Kim

Facilities were clean & well maintained. Grounds/yard needed attention.

10/10

Exceptional

27 Jul 2025

Parrish

The hotel is newly remodeled and provides great customer service.

Leisure Family

10/10

Exceptional

14 Jul 2025

Latoya

The staff was very friendly and i wouuld recommended and stay again.

Leisure Family

6/10

Pleasant

03 Jul 2025

Geraldine

The property was quiet, clean, and comfortable. They had great breakfast in morning. I did not get my room cleaned unless I asked. It was not automatic. After day three I needed my trashed removed and some toilet paper and asked at front desk when I left in the morning. When i returned 12 hours later still was no toilet paper or trash removal.

Leisure Self

10/10

Exceptional

15 Jun 2025

Shanell

Nice location, quiet area, and clean rooms

Business_and_leisure

8/10

Excellent

15 Jun 2025

Tim

Nice stay at a Hotel still in remodeling phase.

Partner

10/10

Exceptional

12 Jun 2025

Jerry

My daughter had a sleepover/pool party, they had a great time.

10/10

Exceptional

09 Jun 2025

Sarah

Modern, clean, good service. Shopping and great restaurants in the immediate area!

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Minta

We had a great stay at this property. We found check-in fast, friendly, and easy. The room was incredibly clean. The BEST part, and the reason we'll stay here again, was the air conditioning. The unit in the room worked perfectly - keeping the room at our chosen temp consistently for our entire stay.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Anthony

I had a very comfortable stay , from day one to the day I checked out . It was very quiet and clean. Money well spent

Self

10/10

Exceptional

22 May 2025

Linda

Peace and quiet

Leisure Family

2/10

Poor

03 May 2025

Tennisha

They charged my card at noon before I even arrived. When I asked him why and I had not even arrived until 5 the clerk said it’s snowing people may not show, what??? Room I booked once I got to room was not that, had to go get another key. Cable kept going out. Only thing good was bfast. Never coming back.

Leisure Self

2/10

Poor

03 May 2025

JOSLYN

NASTY UNCLEAN BATHROOM

I arrived at the hotel at 7:30P and was back out of the room 30 mins later. I was in town for a memorial service. Got back to the hotel after midnight. Woke up Saturday to get ready for the memorial and hair was all in the shower. Hair on the floor under the sink. Not my hair because it's braided and no hair on the other part. It was disgusting to have to get ready and you are already in and emotional state of mind. Yes , I took pictures. Before I left I showed them to the desk clerk and no manager was available. Thisvladyvwssvvery nice she offered to have the room cleaned while I was gone. Well I knew I hadn't put my valuables up and declined. I said no I don't want them in my room while I'm not in it. PLUS THE ROOM SHOULD HAVE ALREADY BEEN CLEANED BEFORE I ARRIVED. After the memorial I stopped by the desk on my way to the room after 5P different young lady, STILL no manager so I asked her to call the regional manager about my room not being cleaned. WELL I was told they couldn't do anything since I declined earlier to have it cleaned. Again not in my room that long after changing and leaving out again. Had to take clothes to my cousin's house so I could take a nice shower in a clean bathroom. Got back after 11:30 P. Checked out at 5:30 A. Not even in the room for a total of 7 hours all 3 days. And they wouldn't even give me a discount. WOW SO BE AWARE OF THE NASTY UNCLEAN BATHROOM. AND WHAT MAKES THIS SAD IS MY DAD WHO HAS PASSED USED TO LOVE THIS HOTEL, DIFFERENT NAME THEN

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

DeShawn

Updated facility that's located nearby shopping center and a variety of restaurants. The staff was very helpful and friendly.

Leisure Self

10/10

Exceptional

10 Apr 2025

Shonda

Pissed

I’m having issues with them releasing my deposit I’m going thru to many hassles to have my deposit released

Business

10/10

Exceptional

30 Mar 2025

Elana

The rooms was nice and clean
Very spacious

Partner

8/10

Excellent

22 Mar 2025

Myesha

I was a bit nervous to book a room here based on the reviews but to my surprise the property and the inside of my room were very clean. The staff were very friendly and accommodating. My only complaints would be that the pool was closed and some of the food served at breakfast looked undercooked. I would definitely stay here again and recommend this hotel to others.

Leisure Family_with_children

2/10

Poor

14 Mar 2025

Mandy

Only cold water for showers both days. Stayed with a large group and several others had the same issue. Talked to front desk about it. Was told it was fixed for second day, but unfortunately it was not. Sink also had only cold water, and drained very slowly. Having to take cold showers both mornings was terrible.

Leisure Family

10/10

Exceptional

04 Feb 2025

Jermisha

Nice hotel

It was very clean looked like the pictures I saw overall just good. Will be coming there again
I really only recorded I didn’t take pictures so these are screenshots of the video

Self

2/10

Poor

28 Jan 2025

Jonathan

Not fully functional yet

It’s recently built… a lot of things just didn’t work or were not in service yet. Such as the pool which was listed as an amenity and was the main reason we chose this hotel

Friends_and_family Family

2/10

Poor

20 Jan 2025

Evangeline

Closed

Place was closed due to renovations

Self

8/10

Excellent

12 Jan 2025

Robert

I know it’s only two months old but signage and direction to property were extremely poor. Front desk staff was excellent as was food service but lack of housekeeping. Never told I had to ask to have my room serviced. That s/b part of service or at least client s/b asked.

Leisure Family

10/10

Exceptional

05 Jan 2025

Tyralyn

Everything was nice

Leisure Family_with_children

2/10

Poor

01 Jan 2025

Lamia Jasmeen

I booked my hotel room over a month ago because i had to work new years eve and i dont drive. . when I went to check in yesterday with my disabled mother I was refused service and the front desk clerk would not tell me why. He had a very bad attitude.

Friends_and_family Family

2/10

Poor

30 Nov 2024

Denver C

I was not provided the room that I paid for

Business_and_leisure Partner

6/10

Pleasant

17 Sep 2021

Verified traveler

First this hotel needs to update there website, they do not offer a Continental breakfast not even coffee in the lounge. When we called prior to booking and were told they did and found out the opposite, this was a bit irritating. The room we were given looked like the bed was half made. There were was no blank on it, just a sheet. Holes in the walls from pictures, and I don’t mean small holes I’m talking big screw holes. One of the tv’s was a look but don’t touch. It was leaning forward so bad from two screws missing from the stand. The room has no remotes for either tv. There hotel is listed a non smoking, but when start walking down the hallway on the second floor all you smell is weed. There are signs everywhere MASKS REQUIRED, but the staff doesn’t wear them behind the desk and majority of ppl you see are NOT wearing them either. We did get blanks and remote for tv but wasn’t worth it, reception stinks. Only thing good about stay was staff was nice.

Partner

2/10

Poor

17 Sep 2021

Ryan

Run down. Entire building smells like marijuana smoke. No comforter on beds. Noisy all night

Business

6/10

Pleasant

13 Sep 2021

Nick

Old and rundown

If you are looking for a place to get ready and sleep it will work for you. They need to update the pics on the site. The pool area is a storage age. No pool is working. The place needs major updates.

Self

8/10

Excellent

17 Aug 2021

Verified traveler

There was a not so pleasant smell in the entryway.

Leisure Family

4/10

Poor

12 Aug 2021

Verified traveler

Window treatments torn. I had to request a comforter for the bed.

Leisure Self

6/10

Pleasant

07 Aug 2021

Glenn

The Hotel Where Nothing Works

The ice machines didn't work, the vending machines didn't work, and the hallways were dank and musty. Also, someone else's hair was in my bathtub and this was after housekeeping had allegedly just cleaned my room before my arrival.

Self

2/10

Poor

27 Jul 2021

Verified traveler

My King room, that i reserved a month in at advance, was GIVEN away. The only concern was sorry here is all we got and all we got was a room where the door did not lock, which was not a king room.

Leisure Family

4/10

Poor

17 Jul 2021

Verified traveler

The tv in the sleeping part of the suite didn’t work. Called the desk said she would find maintenance and they never showed. No pool. No breakfast when I checked out. Overall appearance of room was dismal and there was a dirty towel and dirty shorts in one of the drawers. No wash clothes no blanket either.

Leisure Partner

2/10

Poor

15 Jul 2021

Verified traveler

Not clean at all
Room was terrible

Leisure Friends

2/10

Poor

10 Jul 2021

Gary

Don't stay here

Unsanitary, unfit for habitation, smoke smell in the hallways, thermostat did not work, none of the amenities advertised were in operation

Business

2/10

Poor

05 Jul 2021

Verified traveler

The room was not clean, no blankets, pool area was used for storage for old air conditioners and other maintenance things. Carpet was sooo filthy and mold in the shower. I do not recommend

Leisure Family_with_children

2/10

Poor

05 Jul 2021

Verified traveler

Room was disgusting food particles everywhere sheets had stains elevator broke! Pool had no water the smell of the room was unbearable.

Leisure Family

2/10

Poor

04 Jul 2021

Verified traveler

Check in is 3:00 when I arrived at 5:00 the rooms was not ready that's just so unprofessional

Business_and_leisure Family

6/10

Pleasant

02 Jul 2021

Verified traveler

Employees should communicate their new policies and procedures that have changed since Covid. I had to handle my own garbage and go to front desk for towel because no one ever came to my room.

Business_and_leisure Partner

2/10

Poor

02 Jul 2021

Verified traveler

This place was beyond foul. What appeared to be blood stains were on the curtains,
and there were unidentifiablee stains on the carpet, walls, towels, and throughout the hotel. Thick coating of grime on some furniture, tv remote. I moved the lamp on the nightstand and there was crumbly ??!! Underneath. When we arrived, the hotel manager gave us a couple of options to check out (we had booked two rooms). W opened the door to one and quickly shut it - it

2/10

Poor

01 Jul 2021

Elnora

Bad location

The property is in very bad condition. The floors were dirty, the walls were in need of repair. The bedskirt on the bed was a king and the bed was a queen, so it was hanging out. I would not stay there again.

Self

2/10

Poor

22 Jun 2021

Joshua

One of the worst

Ran down stains carpet stained bedding stained towels hotel wreaked of an awful smell lots of scketchy ppl looked like they lived there not a good place to stay

Business

10/10

Exceptional

21 Jun 2021

Carmen

I have no complaints.

Friends_and_family Family

8/10

Excellent

07 Jun 2021

clarse

They stay was ok,despite there being hair on the shower wall and the fridge wasn’t thoroughly cleaned. However the check in staff was excellent,very attentive.

Partner

4/10

Poor

28 May 2021

Verified traveler

The service was horrible and we couldn't even get a vacuum

Business Family

2/10

Poor

25 May 2021

Auriana

NASTY

THIS PLACE WAS BEYONG NASTY THEY BED HAD STAINS IT WAS FLIES IN OUR ROOM THE PAINT ON THE WALLS WERE BROWN IT WAS DUSTY THE MATTRESS BEDSPREAD WAS RIPPED THE FRONT DESK YOUNG LADY SHE HAD THE BEET SMILE BUT THE HOTEL IS NASTY

Friends_and_family Family

2/10

Poor

22 Mar 2021

Verified traveler

I made a reservation paid through Expedia...I arrived to check in and was told they had no availability. No one called to let me know they could not accommodate my reservation. I had to scramble to find a room on a weekend at 10pm.

Business_and_leisure Family

2/10

Poor

22 Feb 2021

Verified traveler

My room was not ready I had to take a dirty room. There was never any servicing of the room, not cleaning, soap, trash nothing. I was a non smoking hotel that reeked of marijuana and cigarette smoke. I would like to speak to some one from Orbitz.

Business_and_leisure Self

2/10

Poor

19 Feb 2021

Erica

No Room

Didn’t even get to stay, booked my room and came while they told me no rooms were clean for me and i still haven’t gotten my refund for my room. It was so last minute and inconvenient

Partner

2/10

Poor

18 Feb 2021

Verified traveler

My room was not ready I had to take a dirty room. There was never any servicing of the room, not cleaning, soap, trash nothing. I was a non smoking hotel that reeked of marijuana and cigarette smoke. I would like to speak to some one from Orbitz.

Business_and_leisure Self

2/10

Poor

18 Feb 2021

Verified traveler

My room was not ready I had to take a dirty room. There was never any servicing of the room, not cleaning, soap, trash nothing. I was a non smoking hotel that reeked of marijuana and cigarette smoke. I would like to speak to some one from Orbitz.

Business_and_leisure Self

2/10

Poor

24 Jan 2021

Greg

Horrible experience

Tv didn’t work, no garbage can, no coffee pot, heat kicked off in the middle of the night, bed was the worst I’ve slept on. My fault for not reading the reviews prior to my stay.

Self

2/10

Poor

18 Jan 2021

Verified traveler

When I entered the facility there were several people entering and leaving the facility with out mask on. There was loud music playing and a party going on in their conference room. The room I reserved was not available but I was not told that until I got to the room and noticed it wasn’t what I paid for. I called to the front desk to let them know and also let them know there were no blankets on the bed. The front desk lady cursed and hung up. My husband and I decided not to stay and asked for a refund. The nastiest place I have ever seen. I definitely would not book there.

Leisure Partner

6/10

Pleasant

07 Jan 2021

PD

We had 2 rooms. One was ok, the 2nd was not cleaned - Beds and bath were a mess.

Business_and_leisure Friends

8/10

Excellent

02 Jan 2021

Karlief

Nice stay.

Beds were very comfortable and rooms were heated and clean. I will book there again.

Self

6/10

Pleasant

15 Aug 2020

ShirleyGolosdsy

The staff was cordial and professional. However, the bed coverings had stains on them and the request for new sheets was ignored. The halls were trashy and there was no shower curtain in the shower. The remote for the TV did not work and their was a sticky substance on the dresser that we cleaned.

Leisure Family_with_children

4/10

Poor

03 Aug 2020

Latasha

not worth the money

Room was undesirable. Had a weird smell. Carpet was dirty. Room furnishings was old dated and stained. Customer service was excellent. Hotel needs a huge update. The location is good but to Invest in the property will be a huge advantage for the hotel’s business.

Partner

4/10

Poor

08 Jul 2020

Verified traveler

Overall stay was ok..

The staff was great with check in/out. I didn’t get her name but she was very helpful. The room she gave me at first wasn’t clean so I went back down to switch rooms..She gave me a decent room that had its flaws. The carpet looked like it had blood stains, there were no light bulb in one of the lamps, the remote control was sticky and dirty, with it looked like food, there we also a blood stain on the wall..atleast it appeared. I stayed in the room, because the bathroom and the bedding was clean with my black light detector. Overall my stay was ok, but the housekeeping needs work, even in the hallway, wasn’t as clean.

Self

2/10

Poor

06 Jul 2020

Drake

Terrible

Toilet was backed up I had to ask for plunger a mop as well I booked 3 days one was only present had to pay out of pocket towels were dirty sheets were dirty halls smelled liked marijuana.
I WONT be staying there ever again
Terrible

Friends_and_family Family

6/10

Pleasant

05 Jul 2020

Verified traveler

Check in was fine. Clerk was pleasant. Room was decent. Could have been a tad cleaner. Check out was pathetic. No one was at counter so rang bell. Clerk came out and asked what I needed. I said checking out. She said ok and just stood there staring. I asked if she wanted room key. She told me to put it on the basket on the counter. Never asked my name, what room I was in, no checkout procedure. In short, rude! It's very hard to be out for any reason during this pandemic. Not to mention hard earned money being spent at your facility. Anything less than the best possible, courteous service is totally unacceptable.

Partner