Name: Cumbres San Pedro
Address: Las Chilcas S/N Lote 10, Parcela 2, San Pedro De Atacama, Antofagasta, CL

10/10

Exceptional

21 May 2026

Yan

This is the perfect hotel for our Atacama desert trip which provides all we need and exceeds our expectations, even having a shoe brush and cloth in room. staffs are very friendly trying all they can to help us.

Family

10/10

Exceptional

06 May 2026

Steve

Wonderful hotel which was a short 10 minute walk from the town centre. Breakfast and evening meals were very good. Hotel pool was too cold!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Steve

Lovely hotel, approx 0.8 miles from the centre of San Pedro. It’s an easy walk but the hotel also provide a free pickup / drop off service which runs from the afternoon into the late evening,

Rooms are very spacious and the main hotel area has lots of great sofas and chairs.

The Spa has both a sauna and steam room although they’re single sex so not ideal. Treatments aren’t at all expensive.

Would definitely stay here again if revisiting San Pedro.

Partner

10/10

Exceptional

06 Apr 2026

Swarup

Lovely property. It is modern but infused with all the local designs and artifacts. We had the farthest room in the hotel, so the walk back and forth from the entrance wasn’t that much fun. But guess someone has to have it. The restaurant could have a little for variety in the food but then the downtown is only a few minutes away (either by car that we had or the complimentary shuttle) with many more restaurants. All in all, we really enjoyed our stay at Cumbres and was a perfect

10/10

Exceptional

30 Mar 2026

Elizabeth

Loved our room and the spacious bathroom with both the indoor and outdoor shower!

The pool and spa area was lovely and quiet..

Family

10/10

Exceptional

30 Mar 2026

Gourab

Yes

8/10

Excellent

26 Mar 2026

VICTORIA

This hotel was quaint with a rustic feel. For such a high end hotel, one would expect a better hairdryer, but it was nice they had one. Food was very good, and hotel was well maintained with good charm.

Friends

6/10

Pleasant

23 Mar 2026

Andrew

While the rooms are very big and spacious and the hotel grounds are expansive, Hotel Cumbres is in need of some renovation, which it is partly undertaking. One of the pools was under reconstruction, however the others also require some work. The bar and lobby are nice, however we did not try the restaurant

Partner

10/10

Exceptional

19 Mar 2026

Soumya

Wonderful place. Definitely will go back.

However,

Regarding watching stars, there are so many lights in the property, you cannot sit in the patio and experience dark skies. I wish the property had a stargazing hour where they turn off the property external lights.

Partner

10/10

Exceptional

06 Feb 2026

David

Lovely hotel with great staff . Good location also

Leisure

2/10

Poor

31 Oct 2025

Pat

I chose Hotel Cumbres based on my consistently great experiences at their Santiago Lastarria location — but this stay was disappointing from start to finish. At check-in, the staff failed to apply my VIP 20% discounts, and at check-out, I was overcharged and, at 1 week later, they are unable to apply a credit to my charge card. Communication was also difficult as several restaurant/bar staff members did not speak English. Breakfast service should begin earlier—around 6 a.m.—as many tours depart between 7 and 8 a.m. The boxed breakfasts provided were insufficient and did not accommodate the dietary restrictions that had been requested.
The hotel itself is outside the town of San Pedro de Atacama, which feels more like a favela than a charming town, and the hotel provides limited shuttle service. If you need transportation outside the hotel’s limited shuttle hours, you’re on your own — left to flag down one of the few passing taxis and pay out of pocket for the ride back to the hotel. Additionally, the pickup point is located on a dark, deserted corner outside town, which feels very unsafe.
For the rates this hotel charges, the hotel should provide an on-demand shuttle service, especially during the scorching daytime heat or late at night, with pickup in a secure in-town location. While the property itself is unquestionably the finest in the San Pedro de Atacama area, the service turns what could be a jewel in the desert into a stain on the sand.

Partner

10/10

Exceptional

24 Oct 2025

Andres Matheus

so nice 😍

Business_and_leisure Family

10/10

Exceptional

29 Sep 2025

Ashley

OMG this place was awesome. The food and staff were so incredible I never ate a meal in town because I was so excited to eat the high quality, beautiful food at this location. The staff were friendly and helpful. The rooms were impeccably clean. The outdoor private showers available in the rooms were spectacular. I love every minute of my stay at this hotel.

Leisure Self

10/10

Exceptional

27 Aug 2025

Hector Eduardo Gaete

Outstanding

Leisure Partner

10/10

Exceptional

05 Aug 2025

Erik

A good property in atacama, well worth the stay!

Leisure Partner

10/10

Exceptional

03 Aug 2025

ralf

Great place!

Leisure Family

10/10

Exceptional

03 Jul 2025

Alexander

This is a great hotel with very authentic layout. Rooms are very nice.

Business Self

10/10

Exceptional

18 May 2025

Monica

Quiet hotel with great facilities. Parking space are plenty, there are heated pool and sauna and also a spot to watch the stars. There is a complimentary shuttle to the main city area as well. In comparison to other hotels in the area this is a win.

Leisure Partner

10/10

Exceptional

17 May 2025

Peter

Fabulous time!

Business_and_leisure Family

10/10

Exceptional

09 Mar 2025

Andy

Beautiful luxurious hotel in dusty and hectic San Pedro. You will be a mile away from the touts and dust of the main drag. The free shuttle is a blessing ! The room and common areas are beautiful. If you can afford the price go for it !

Leisure Partner

10/10

Exceptional

13 Feb 2025

Judith

Outside of town, 5 minutes An oasis.beautiful accommodations. Great pool.great food recommendation

Leisure Partner

10/10

Exceptional

13 Jan 2025

Verified traveler

Amazing hotel, huge bed, outdoor shower, great food and cocktails. Enjoyed the pool area a lot also after several days on the Salt flats and the fire pits with a cocktail watching sunset was great. Shuttle bus was easy to get in and out of the town too.

Partner

8/10

Excellent

10 Jan 2025

dominique

We experienced this hotel 13 years ago and at that time it was really nice . We were happy to come back but disappointed now.They just do not maintained as it should be.This hotel is tired now and need to be renovated.

Leisure Partner

8/10

Excellent

12 Dec 2024

Tareck

Quiet and very friendly staff, but very uncomfortable beds/mattresses which is a shame as otherwise would recommend it

Leisure Partner

8/10

Excellent

05 Dec 2024

Alex

Hotel excursions were worth doing

Leisure Partner

10/10

Exceptional

26 Nov 2024

Lamar

We had an an amazing experience here! The staff was super kind and helpful, the property was amazing, just an overall awesome time here! We will definitely be back!

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2024

Maria

Excellent choice. Beautiful property, very comfortable rooms, comfortable beds, bathroom with indoor and outdoor shower and a beautiful patio to enjoy. Very good breakfast and the restaurant is an excellent option for dinner. The staff is very friendly and attentive to all our requirements. Highly recommended.

Leisure Friends

8/10

Excellent

04 Oct 2024

Claudio

The only negative was the smell of black water when irrigating the gardens

Leisure Family

8/10

Excellent

21 Sep 2024

Luis

Regular bang for the buck!

Leisure Family

10/10

Exceptional

31 Jul 2024

Sourabh

Perfect hotel, amazing rooms, comfortable beds, excellent team of associates from front desk to restaurant and also Spa and Gym facilities are great!!

Leisure Partner

8/10

Excellent

26 Apr 2024

Christopher

Lovely getaway. Great staff. Beautiful property. On site restaurant was delicious.
Overall great experience.
Atacama is a special place.

Leisure Friends

10/10

Exceptional

28 Feb 2024

Gabriel

Excellent Hotel in a quiet place

Amazing hotel. A little far from the town's main street but very clean, friendly staff, nice rooms

Partner

8/10

Excellent

06 Jan 2024

Maria

Mixed bag, but too expensive for the experience

Good points:
- The hotel itself is lovely - we loved the rooms and the decor in the common areas.
- massage at the spa was fab!
- our receptionist who checked us in was so friendly

Bad points:
- if you are vegan they say they have options but they weren’t available especially for dinner. We complained as we booked dinner and couldn’t get anything to eat, which was frustrating after messaging the hotel and emailing the chef
- some of the staff are very unfriendly - particularly one waitress who told us she couldn’t help us as ‘there was a big group dining in’

Overall I don’t think this was worth the money. For a luxury hotel they should really look after ALL guests, not just big groups and those without dietary requirements

Partner

8/10

Excellent

06 Oct 2023

KYONG A.

Good

Nice hotel with nice staffs but strange bad smells (sewer system ) around hotel couldn't even sleep cause of that.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2023

Gabriela

Amazing hotel, stuff very friendly

Leisure Partner

10/10

Exceptional

12 Sep 2023

Shane

Everything was amazing!! Would love to come back and stay longer next time.

10/10

Exceptional

03 Sep 2023

Jin Kun Glenn

-

Leisure Partner

10/10

Exceptional

09 Apr 2023

MAURICIO

Good resort for a break in the desert

Great place to rest after four days of hectic activity going to Uyuni from Chile and back! Beautiful pool, great rooms and excellent facilities to hang out!

Friends_and_family Family

10/10

Exceptional

02 Mar 2023

Kevin

Flexibility and arrangement

Leisure Partner

10/10

Exceptional

27 Dec 2022

DOROTA

it was in good location.

Leisure Partner

4/10

Poor

23 Nov 2022

Connor

We were looking forward to this stay on our travels but unfortunately it was a disappointment. We emailed prior to our stay for a transfer from town, the email was ignored resulting in us walking for 30 minuted with 20kg rucksacks on our back. When we arrived and complained about the lack of transfer, we were met with laughter and the receptionist telling us it isn't a long walk. No one helped with our bags, when we were clearly tired, warm and struggling. No one showed us to our room, we were told \"it's down there

Partner

10/10

Exceptional

05 Nov 2022

Mariette

This hotel is beautiful and really nice!!!! The room was what I was expecting. The reception staff could be a little nicer. But the property was really comfortable and walking distance to town. Be ready for a lot of sand and dust, but it is part of the experience.

Leisure Partner

8/10

Excellent

09 Feb 2022

marcos

very friendly staff, willing to assist

Leisure Family

10/10

Exceptional

24 Dec 2020

Verified traveler

Superb hotel & staff!

Partner

4/10

Poor

23 Dec 2020

Verified traveler

Good hotel but not for vegans

Hotel itself was good however the lack of vegan food and no wifi in rooms (despite hotels.com showing wifi is in fact in rooms) was extremely disappointing. Wifi is only available in common areas which isnt convenient at all. The ac started blowing out hot air on day 2 of our 4 day stay.. which wasnt fixed on day 3.... and in 30 deg heat this wasnt good at all.

Partner

8/10

Excellent

27 Jan 2020

Verified traveler

Great stay

Really chilled out and nice atmosphere at the resort. Was able to relax during my stay.

Rooms were big, breakfast was nice, some nice touches (such as suncream, water and snacks provided).

Only negative was I was in a room 1900 which was a 10 minute walk to reception.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2019

Eduardo

Great choice!

Amazing service! very friendly staff. Great food! Property and rooms are awesome!

Partner

10/10

Exceptional

25 Aug 2019

Nathan

Fantastic stay

Partner

10/10

Exceptional

05 May 2019

Marika

A truly wonderful place to stay

Staying here was one of our most blessed and favourite experiences, everything was utterly wonderful, the service, the good and the most incredible location, quiet and away for the hustle and bustle of San Pedro but so easy to get into the centre of town if we wanted, the spa was an added bonus, we thought we would go into town every night for dinner but staying in the hotel as the food was so good and the experience so very wonderful, we would recommend the Cumbres every time

Partner

2/10

Poor

15 Apr 2019

Verified traveler

The hot tub was filthy with cloudy water an just warm. The pool was like an above ground pool that they tried to put in the ground. I’ve cold water and tiny. There were stray dogs roaming the property everywhere. The food was awful and barely edible.

If your looking for extra low lux at a high price this is for you!

Leisure Partner

10/10

Exceptional

21 Mar 2019

Sophia

Beautiful location, great spa services, nice property.

Leisure Friends

10/10

Exceptional

17 Mar 2019

Verified traveler

Clean and unique desert setting. The food was just ok.

Leisure

8/10

Excellent

14 Jan 2019

Verified traveler

This hotel is lovely. They have a shuttle to and from the town until 11:30pm (last pick up from town). The people (David, the gentleman who works nights at the front desk, the waiters in the restaurant, the cleaning crew) go out of their way to cater to your needs. My room had an indoor and an outdoor shower. If you’re into that, you can shower looking up at the stars. Breakfast is great. Now word to the wise: 1. I arranged a pick up from the airport through the hotel. They never showed up and when I called from the airport they didn’t even apologize and I was almost charged for the pick up. 2. The restaurant is priced as would a restaurant in the US. 3. The tours are more expensive at the hotel than the ones in town. Did I love my stay at cumbres? Yes, I did, despite the above. P.S. use the Spa!

Leisure Self

8/10

Excellent

06 Jan 2019

Verified traveler

Nice hotel, a bit on the expensive side for what it offers. Reception service not very friendly but rest of staff was.

Partner

10/10

Exceptional

29 Dec 2018

Alison

A must stay!

This was a beautiful hotel, one of the nicest in the area. Beautifully designed and very peaceful. Rooms are stunning, bathroom is fab (indoor and outdoor shower!), and the pool area is wonderful, with 3 different temperature pools (small), and 2 jacuzzis. I had a massage st the spa which was out of this world.
The free peanuts and raisins in the lobby are a nice treat. Breakfast was decent and also free. Would definitely stay there again! They make and use their own energy, a completely sustainable hotel.

Partner

10/10

Exceptional

02 Dec 2018

COSTAKIS

great

fantastic

Partner

10/10

Exceptional

16 Nov 2018

Verified traveler

Lovely relaxing hotel where it’s nice to rest between excursions. Staff very helpful

4/10

Poor

14 Nov 2018

Verified traveler

The shower was backed up. The bathroom cleanliness was so so. The complain to front desk did not help.

Leisure Friends

10/10

Exceptional

26 Oct 2018

Claudia

Chose this over Explora and was glad

This is a gorgeous property and actually preferred it to the more expensive options as it's on a very human scale, has everything you need, a lovely spa, attentive and gracious staff, and superb excursions. We took their bikes and rode all around. Made use of the outdoor shower. Did not care for dinner menu but breakfast was wonderful. Stargazing right at hotel with excellent guide. Superb.

Friends

8/10

Excellent

02 Oct 2018

Cate

We had a great time, with the tours and tour guides being excellent. Food was very good, with pastries at breakfast ( esp. elephants ears) a highlight. Views of mountains and sunsets fantastic. Pools, spas and hot and dry saunas were great. Massages were okay to good, but value for money in massage prices is questionable. One problem in room 803: at night shower drain emitted smell of sewers, which suspect is due to sewerage pumping at night creating air gaps in pipes that drain trap could not handle. Might be specific to room 803 or more general and needs to be fixed.

10/10

Exceptional

24 May 2018

Alan

Amazing Cumbres

This place is awesome! I didn’t mind that it was just a tad far from the town but I didn’t care; that’s the whole purpose of this place... off the beaten path but offering many activities for what the guest desires. The three waiters in particular made dinners & breakfast an treat unto its own; Sylvania, Alvaro, & Edgardo! You three rock! Tamara by the poolside is super cool! In fact, the entire staff go out of there way to make you feel welcome. I hope to return someday soon to Atacama and without a doubt this will be the place I will book my hotel stay!!!

2/10

Poor

06 May 2018

Nora

Beware of overcharges

I was charged twice for lodging. At check out I was told the internet was not working but that everything was in order and an e mail receipt would be sent to me that showed the extra charge. I tried to resolve the issue with the hotel but got no where. I had to resort to my credit card company to help me. My advised is if you stay at this hotel make sure you check your receipt before you leave. I was extremely disappointed by the fact that a hotel as reputable as this was very unresponsive and fraudulent in overcharging their customer for services already payed for.

10/10

Exceptional

28 Apr 2018

Verified traveler

Relaxing hotel at the edge of San Pedro

This is a beautiful hotel just at the edge of San Pedro. Our room was amazing - spacious and stylish - with a an outdoor shower and patio. The staff are very experienced in the area's attractions and are able to provide detailed information and instructions. The restaurant is excellent!

6/10

Pleasant

05 Mar 2018

David

Good facilities, poor service

-nice big rooms, huge beds, good indoor and outdoor showers

-hotel is mainly geared to groups.

-our rooms were a long way from reception and there was effectively no buggy service

-staff are poorly trained/motivated and the hotel needs much better management. Compared to other hotels in Chile (and in Atacama itself) the standard of english was extremely basic, the willingness to help low and they were simply hopeless at some basic requests such as ordering a snack lunch at the pool

10/10

Exceptional

15 Feb 2018

GlobalWanderer

Exotic Luxury in High Desert

The town of San Pedro de Atacama is full of hotels, guest houses and hostels. But this one, located about 10-minutes drive from the town center is unique. It is a self-contained oasis of a resort in the desert, with multiple swimming pools and Jacuzzi pools; and a fascinating lobby; plus rooms that are uniquely designed to blend into the landscape. A bit pricey; but worth every penny.

Partner

4/10

Poor

15 Feb 2018

Waldemar

Very tired facilities with poor service.

This supposed to be 4* resort. In theory...

Unfortunately, I had a really bad experience staying at Cumbres Atacama.

First, the check-in experience: it took forever to check-in with the desk guy who did not want to respond to my questions. It happened all the time, for any kind of inquiry: they just do not care!
Second, the rooms are in a really bad shape. The pieces of plaster are falling down from the walls...literally. Then the AC is not cooling. You must open the doors at night, but this may turn dangerous, since one night I got the dog in my room in the middle of the night. Obviously, I have reported the event and yes, once again, the staff didn't seem to care. Moreover, after the rain, the hallway and the bathroom of my room got flooded!
Finally, each morning, the breakfast was a mess, dirty tables, shortages of food. In the evening, the food is decent but the waiters, oh my, so rude.

To sum up, this hotel sells for $300...What you get for this money, is not worth more than $90. So better go elsewhere.

8/10

Excellent

12 Feb 2018

Julian

Expensive overrated hotel

Outdated,lobby and restaurant area the roof was leaking when it was raining,door to outdoor shower could not be locked, barbique buffet was very in tasty and low quality

10/10

Exceptional

07 Feb 2018

richard

stylish approach to a desert location

We really enjoyed the style of the hotel and rooms, using the mud wall and stone. The room was very large, bed was the biggest we have seen, over 7'6\" wide, outside terrace and particularly outside as well as inside showers. Pools were well kept and well serviced, and the landscaping was excellent

Partner

8/10

Excellent

03 Sep 2017

Renato

Great hotel but service not good.

Rooms, restaurant and spa are great. Service was not comparable with the rest. It was not bad at all but if you need anything different than standard they will struggle.

Partner

10/10

Exceptional

28 Aug 2017

OIga

Very nice hotel

The hotel is around one kilometer from town which was great for us. The hotel offers excellent bikes and a van to go to town.
The staff is awesome, everybody wanted to help us.
The internet was down for several days, not their fault. They helped us with additional access to internet.
On our day out, we had to depart very early. They had a lunch box ready for us at the front desk. Very nice touch, greatly appreciated.
Breakfast was plentiful. The food was very good.

10/10

Exceptional

09 Jul 2017

Anita, Chile

Beautifull Hotel and Spacious Rooms

Everything was wonderfull in our stay. Beautifull rooms, very well decorated, and nice facilities... The breakfast was very good; you can ask for omelletes or speacial eggs. The staff was kind...
The only problem was the bad smell that sometimes came out in the garden. It smells like there was a problem with the water treatment plant.

2/10

Poor

16 Mar 2017

jason

Run down mess

I would not recommend that anyone stay at this hotel. Wifi not working. No hot water in shower. Rooms are run down and dirty. Service in the hotel is poor.

10/10

Exceptional

26 Feb 2017

Verified traveler

Luxury hotel close (but not to close) to San Pedro

Rooms are huge, with comfortable bed and very large bathroom. Two showers, one inside and one outside (nice to shower under the stars), two sinks with lots of countertop space. Each room has a patio with furniture to enjoy sitting outside. It was very quiet at night (quiet during the day as well). We never heard our neighbors.
The included breakfast is good, with lots of choices, as well as your choice of eggs if you don't want scrambled. You can also get a box lunch if you prefer (or for an extra charge if you want both breakfast and box lunch). On site restaurant is good for dinner, but there is also a shuttle to town (5 minute drive) that can be used to eat in San Pedro.

10/10

Exceptional

13 Feb 2017

Verified traveler

Very nice stay. Good excursion options. Nice facilities.

4/10

Poor

07 Feb 2017

Peter

Overpriced and remote

It is a desert ..! Yet each afternoon for the 4 days we stayed there it rained in the PM .. dirt and water make fantastic mud ..!!

Partner

6/10

Pleasant

25 Jan 2017

Peter

There 4 days .. rained 4 days ..lots o mud

The hotel is 2+ kilometres from town. If you have no car it's a long dark walk along dirt unlit tracks back from town .. the hotel is overpriced and under manned .. it rained on our stay .. more water in the room than the pool ..!!

Partner

6/10

Pleasant

17 Jan 2017

Sam

Room was nice, good excursions, service lackluster

Our room was nice, clean, and comfortable. The excursions were probably more expensive than if we had gone through a tour company in town, but we were happy with all of them. The staff at the hotel made a number of mistakes and were slow to the point of being frustrating, and they put a damper on many of our experiences on the trip.

Partner

8/10

Excellent

31 Oct 2016

eric

stargazing paradise

Room quality, size of property and stargazing all received top marks. Food and customer service was lacking. Recommend for a night to photograph the stars. The value isn't there for what they charge unless you need handholding in San Pedro or if you prefer a resort environment.

Partner

8/10

Excellent

17 Sep 2016

Uwe

Really nicely done hotel....kinda cabana style (3rooms per building)...spread over a huge area in a deser setting

Partner

10/10

Exceptional

09 Sep 2016

JORDAN

GREAT STAY, GREAT STAFF!

We enjoyed our stay at Hotel Cumbres very, very much. The grounds were beautiful and relaxing and the staff was so friendly and attentive. We'd've liked to have tested the spa out, but were too busy touring the salt flats, Valle de la Luna and Muerte, and the Altiplano! The ONLY suggestion I would have to make our stay better would be to have the shuttle downtown drop visitors off a single block further on Main Street so you don't have to walk and wait for your return in the dark. All was well, regardless, but that one detail seemed amiss to us.

Partner

8/10

Excellent

10 Jun 2016

jose

rating overall 4 over 5

Partner

10/10

Exceptional

16 Apr 2016

Luisse

A paradise oasis in the desert

Fabulous hotel with friendly, helpful staff; luxurious rooms; brilliant pool area/spa & amazing restaurant. Spectacular views of desert & mountains. Peaceful as out of town yet still close to central San Pedro. We were the only guests with a child (3 years old) yet felt totally relaxed to be travelling as a family. Hotel would be ideal for honeymoon, anniversary or luxury family break. Cannot wait to return!

10/10

Exceptional

19 Mar 2016

Mike

Very nice ammenities

I would recommend this hotel to anyone. Very nice rooms, pools and restaurant.

10/10

Exceptional

15 Feb 2016

Nathaniel

Pretty great, a few flaws

Solid hotel in a funky town in a awesome desert

Service was good not great..staff seemed helpful but not well trained...service was not overwhelming

Seemed odd that bottled water was not free after the first day even though this was the desert

Liked all tours except geysers, too early unimpressive

Family

10/10

Exceptional

06 Feb 2016

pverea

Oasis in the dessert.

SPA is a great town with cero infrastructure. This hotel provides you with the much needed infrastructure to enjoy your trip. It has a shutle to town(20 min walk), great staff, one of the best restaurants in town, incredible casita type rooms with outdoor shower and patio, ok pool and good excursion team. SPA is an expensive town and cumbres was decently priced. Staff was frankly incredible. They went out of their way to help. Wife got dick and they had a docyor in hotel in 15 minutes.

8/10

Excellent

26 Jan 2016

Verified traveler

Good hotel with issues

Hotel was very nice although internet was inconsistent (as expected for being in the desert). Staff and service was great, with great excursions and guides, especially Sebastian. The main issue we had with hotel was the restaurant (food and drinks). They often ran out of stuff and never had enough things to make drinks (drinks were good when available). Breakfast was not ready one morning, there were no eggs, no juice 15 minutes after it was supposed to open (we had to go when it opened to go on an early excursion). Service was often terribly slow at restaurant. There are better restaurant options in town, which hotel had free shuttle to.

Family

10/10

Exceptional

29 Dec 2015

David

Great choice in Atacama

Arrival, room quality, staff helpfulness were great
Hotel facilities are beautiful
Perhaps they could be bigger/better but considering this is Atacama, they are more than adequate
The restaurant could be better though.
We had a great Quincho (BBQ) and breakfasts during our stay but the rest of the days, the menu could be updated.
Overall, very pleased with our stay and recommend this wholeheartedly
I would not hesitate in staying again.

10/10

Exceptional

25 Dec 2015

Verified traveler

Room was beautiful, staff were great. If booking excursions, it's best to ask questions beforehand, as they are variable.

10/10

Exceptional

25 Nov 2015

Verified traveler

Beautiful hotel in an amazing part of Chile

3 night/ 4 day stay. beautiful hotel with really friendly staff (most of whom spoke great English - and encouraged our poor Spanish! A particular highlight for us were the excursions we did from the hotel, which were all with hotel-based guides. Their knowledge, enthusiasm and friendliness was second to none and really added to our break. We did not want to leave!

Partner

6/10

Pleasant

24 Nov 2015

Yvonne

Disappointing Service

I arrived at the hotel tired and dusty after 8 days camping in the desert. Small things, but check in was not fast or smooth; confusion over whether my room was ready despite being already at the check in hour, the check in clerk forgetting to take a copy of my passport and instead of sending someone to collect it - asking me to bring it back to reception. Despite being told in advance the spa would have availability and I didn't need to pre-book, the facialists were all busy that day. The wine options for the welcome drink are truly terrible. I checked twice that laundry could be returned to me by a certain time prior checkout, and despite several phone calls the next morning, it was still one hour later than proimised leading to a stressful checkout.

On the plus side the rooms are beautiful and the whole place is incredibly relaxing. 5 star atmosphere with 3 star service level.

10/10

Exceptional

18 Sep 2015

L

Fantastic hotel, incredibly helpful staff

Great rooms with everything you need, kept clean and fresh. Really appreciated the hotel's dedicated tour service (with well qualified guides fluent in English) - and the bikes included with the room are a great touch.
The staff are the real standout feature- they'll go out of their way to do anything to keep your stay comfortable. Cannot praise the level of helpfulness and consideration from the staff enough.
Only downside is it's a little way out of town, but the hotel does provide regular transport throughout the day.

10/10

Exceptional

18 Aug 2015

Pato

oasis in the middle of the stars

the hotel maximizes the experience of being in one of the most spectacular desert places in the world. The have a wonderful cactus garden at the entrance and many native trees. The sauna and spa are amazing. The restaurant is also superb with several pisco drinks available.

8/10

Excellent

06 Jun 2015

Ray

Kind staff, a little hit or miss.

The hotel is a 20 minute walk from town, which I liked. (Though some might not like the dusty road, especially when cars pass.) The rooms are tastefully done- not overly fancy, but clean, simple, with proper amenities. Because tours start early, the hotel offered a bag lunch in place of breakfast, which was nice if only to have snacks before the tour breakfast was offered. The pool isnt heated, which means weather needs to be warm enough, and I was there in the beginning of June, so it wasn't. But I didn't mind, since I was generally fairly tired after excursions. Flags, or notes of caution, when I asked to borrow a corkscrew from the bar for a bottle of wine I had acquired in town, they said it would cost 8,000 chilean pesos- roughly the cost of the bottle. I thought that was pretty tacky. I have never had that experience from a hotel before. Perhaps, not having wine glasses in the room should have been a tip off. But in a country known for its wine, it's weird not too. The other thing to be aware and on top of, is transfer to/from the airport. We arranged for return transit upon checking into the hotel, providing time and flight information. After three different times were given for our pick up, and waiting close to an hour in the lobby, they did not notify us that the van had arrived and so it left, and had to return to retrieve us. Again, the hotel staff were always incredibly pleasant and nice, they were just a little off.

10/10

Exceptional

06 May 2015

Nico

Great hotel close to town

The grounds of the hotel are comfortable and attractive with several pools and jacuzzis. The hotel is just outside of town, reachable by free hotel bike in 10 minutes or free hotel shuttle in 5 minutes. The food was very good at all meals. The staff was friendly and accommodating. There were multiple tours, easily arranged through the hotel.

10/10

Exceptional

23 Apr 2015

Bev&Linda

A blend of desert, mountains & indigenous culture

Rustic design yet luxurious. Big rooms each with a deck onto desert. Outdoor showers fantastic ( they have indoor ones also!)

8/10

Excellent

13 Apr 2015

Gaby

Very Nice hotel. Excellent service.

Everything was excellent. The only thing that they have to improve is the Restaurant service, You get what you pay, I recommended it.

10/10

Exceptional

30 Mar 2015

Martin

Excellent hotel

Very nice hotel indeed! The staff is very helpful, and always looking forward to solver your problems. It's very nicely decorated and it's very clean.

The hotel is located about 2km from the center of San Pedro de Atacama, but there is always a van/bus going to the center and back to the hotel.

The travel agency of the hotel might be pricier than the ones in the town, but for what I have been told, the service is much better.

Breakfast is excellent! Nothing to say here. Just excellent and abundant. 100% Recommended. It was included in the rooms price.

8/10

Excellent

17 Mar 2015

Carlos

Nice and excellent facilities, good service.

Good surprise to find a good Hotel and facilities in the small town, good serviece and attention.

10/10

Exceptional

15 Mar 2015

Rhian

Great facilities and service

We had a fabulous 4 nights at Cumbres. Every little detail had been thought of and it was so nice to relax in such lovely surroundings. The pools were great and we thoroughly enjoyed the three guided tours we took. Nothing was too much trouble.

Partner

8/10

Excellent

07 Jan 2015

sara

Beautiful Hotel

This hotel was beautiful. They have 5 pools/hot tubs all kept at different temperatures. The rooms have stone floors and an outdoor shower. The rooms were kept very clean. The only thing is that the AC did not keep the room very cool during the night, so we were pretty warm!

I ate a few times at the restaurant and the food was good. The breakfast buffet included was one of the best we had in Chile. They had complimentary trail mix and sunblock out some of the days, and other days it was not there.

Family