Name: Diego de Almagro San Pedro de Atacama
Address: Toconao 460, Calama, CL

8/10

Excellent

18 Jul 2026

Rebecca

Staff very helpful and friendly, although no English. Happy to converse using translation tools. Swimming pool was closed due to it being winter, which I didn’t reslise when I booked. A couple of times there was no water, no electricity and no wifi, but staff worked to resolve the issue.
Breakfast was very good and there was free tea, coffee and iced drinking water available all day. I didn’t have supper at the hotel but did have some drinks at the bar by the open fire which was welcoming and warm.

Self

10/10

Exceptional

09 Jul 2026

Darius

Cozy

Self

10/10

Exceptional

08 Jul 2026

Carolina

Muy buena ubicación y buen desayuno

Family_with_children

2/10

Poor

20 May 2026

Jifeng

A gentleman at the front desk was quite rude. We booked two rooms, and neither of them had heating, even though the outside temperature dropped to 2°C at night. In addition, the doors and windows were not properly sealed, making the rooms even colder.

The next morning, for our second night’s stay, we requested either extra blankets or a space heater. His response was, “Well, this is not my hotel...”

After some back and forth, we eventually received both blankets and a space heater at late afternoon. It appeared that the hotel did not have enough space heaters for all the rooms, which seemed to be the real reason the front desk staff was reluctant to provide one.

Will not recommend to stay there.

Friends

6/10

Pleasant

05 May 2026

Maria L

Though the hotel chain Diego de Almagro is good, the one at SPA is not up to expectations. Wifi only in lobby, tv but no cable or wifi, pool too cold to use, bad information... The location, breakfast and room are ok. It is better than local hostales, but not a good hotel as it is promoted

Partner

8/10

Excellent

21 Apr 2026

Alberto

Nice welcome

Partner

10/10

Exceptional

11 Apr 2026

Rebekah

Beautiful hotel. Beautiful pool area. Close to everything you need and within the pick up area for most tour companies.

Friends

8/10

Excellent

24 Mar 2026

Bart

Large beds

Partner

10/10

Exceptional

23 Mar 2026

James

Good property and amenities in a central location

Partner

2/10

Poor

21 Mar 2026

Patricio

Muy Malo reception siempre molesto, no TV mala internet y lo peor no aire condicionado

Partner

2/10

Poor

12 Mar 2026

eleanor

the staff were rude and the place was very run down. they insisted a 10 pesos deposit to get a pool towel. very unfriendly.

Partner

6/10

Pleasant

18 Feb 2026

paul

The rooms was ok although a little dark inside and the fixtures and fittings a little old and could go with upgrading. There was no AC which meant it remained very warm overnight. The blankets would benefit by the colours of many of the Atacama local artefacts. Rooms were clean though. Food was ok although breakfast was excellent. Location is good to get into town but it remained quiet at night. Pool is great but they could go with a few more umbrellas and seating around the pool.

6/10

Pleasant

11 Feb 2026

Costas

Basic room with no air conditioning, overpriced in my opinión. Reasonable breakfast and lots of secure parking.

Leisure Self

4/10

Poor

04 Feb 2026

Peysakh

I would rate this hotel just one star. And in the first place, because of the front desk service. The front desk staff is not helpful at all. Only one man, Jose-Louis, really helped us, and this is the reason for the second star. The other man, unfortunately, I didn't ask his name, answered almost all our questions with a \"stone face\" and very simple way - I don't know. The same was the next day with others. The entire staff needs to be trained on how to smile, use such words like \"please\", \"sure\", etc. If you are in the area for your very first time, it is a common thing to ask the front desk for some suggestions, advice, recommendations... And the answer - I don't know - is the last thing you want to hear in such a small town like San Pedro, with just the one short main street.
But the biggest disaster is their bed. It is extremely uncomfortable. A sagging cheap foam mattress, rocky pillows, so I got the back ache at the second night.
Sorry, there is something else good about this hotel - the breakfast is OK. Not great, but it's OK.
And a lot of crowing roosters all night through...

Partner

2/10

Poor

29 Jan 2026

Charlotte L

This hotel was terrible. Most of the staff at the front desk were not helpful.

The food in the restaurant was overpriced and had a very limited unimaginative menu. We got a sandwich to go and it wasn’t even edible.

WiFi is only available in common areas and is very slow.

The doors to the room would not close quietly so every time a door was closed it echoed through out the corridor.

There was a smell throughout our entire wing that smelled like raw sewage. We were told a room had flooded and that it would be fixed the next day but the smell lingered our entire stay.

When we arrived, it had rained for several days and there were pallets making a walkway to the wing of our hotel room. They were not stable, and no one offered to help us with our bags or show us the entry that di not require walking over them. They were very dangerous and a simple concrete slab could have remedied the problem.

Maddie and Catherine were the only bright spots of our stay. They both went above and beyond. They should train the other staff in customer service.

I would not recommend this hotel to anyone heading to San Pedro de Atacama or any of the other hotels they have. They obviously don’t care about the quality they offer their guests.

8/10

Excellent

15 Jan 2026

Maria

Convenient, pool was great but only open 12 to 8pm. 10000 for a towel .Breakfast buffet was good. Some areas are a little bit ran down. All in all its pretty nice.

Leisure Self

4/10

Poor

13 Jan 2026

Mikos

Rude reception staff member. There are other comments about him so I won’t bother to add to them. We’ll never stay at a hotel with this chain again

Partner

8/10

Excellent

28 Dec 2025

Glen

Location very good and lots of space to park. Bed was comfortable and I think it's a good place to stay. If you want to have good access to the town of San Pedro. It's quiet. The staff does a good job but not over the top.

What I did like about the property was that I could put my rental bike in the room. So my car was parked securely on the property and I used my bike from this transport.

All in all I could stay and I recommend it.

Leisure Self

10/10

Exceptional

23 Dec 2025

SANDRA

Great location, good breakfast and great staff.

Leisure Friends

8/10

Excellent

21 Dec 2025

Joseph

Great location in the centre of town and lots of space in the room and hotel.

10/10

Exceptional

19 Dec 2025

Jorge

We loved this hotel! The room was very clean and the location was excellent.

Leisure Partner

2/10

Poor

14 Dec 2025

Millaray

Misleading information , rude staff manager , below motel quality rooms

Leisure Family

6/10

Pleasant

12 Dec 2025

Patty

The rooms are clean, but very stressed. Staff was wonderful and were very accommodating.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Meenakshi

The room was extremely small Staff was indifferent and unhelpful

Leisure Friends

6/10

Pleasant

25 Nov 2025

Patrick

Wifi is atrocious and practically nonexistent unless you’re in the lobby.

Rooms are dated but manageable. Bed is very soft and definitely needs to be changed.

Breakfast is mediocre at best and doesn’t offer much.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Andrea

The staff isn't that friendly, but overall we had a good time.

Leisure Self

4/10

Poor

18 Nov 2025

Martin

Al llegar hicimos el check in, sin embargo la persona que nos recepcionó no ingresó la información a su sistema, lo cual generó problemas para el desayuno al día siguiente o la limpieza del cuarto.

La habitación que nos tocó no contaba con señal de wifi. Por lo cual no tuvimos señal en toda la estadía

La habita Contaba con un TV el cual no tenía señal o se cortaba frecuentemente.

No volveria

Leisure Partner

10/10

Exceptional

31 Oct 2025

Laísla

Ótimo, EXCELENTE, maravilhoso
Sem duvidas eu recomendo muito.

8/10

Excellent

23 Aug 2025

Mauricio

The hotel is in an excellent location with the main pedestrian street half block away. Is a charming property but is quite old, don’t expect luxury or even high comfort (to an American standard), but to be fair, is quiet good compared with other hotels in the area. There are other more modern hotels but they are quite far from the main pedestrian section of the town. The hotel
Is very safe. I would definitely recommend and I would happily stay there again.

Leisure Family

6/10

Pleasant

27 May 2025

Marie

It was fun! The service was good, just the toilets, and some of the structures, like doors didn’t work very well.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Maisie Lynn

Felt like we were at a resort. Food and facilities were great and close walk to town yet distance enough for a quiet and safe space.

Leisure Friends

8/10

Excellent

27 Mar 2025

Glen

Great location

Perfectly nice place to stay. Very good value. Amazing location just metres from centre of San Pedro. Decent pool area. Breakfast was nice. Room was basic, cosy and clean. We only booked the day before so no complaints really. Stayed for 3 nights. If I was staying longer I would need a bigger room. Ours was a twin in the main hotel

Friends_and_family Family

6/10

Pleasant

18 Mar 2025

Charles H

The reception staff was awful, aggressive, misinformed, unhelpful, rude, need I continue?

Leisure Friends

10/10

Exceptional

04 Mar 2025

Usha

Excellent location and friendly

Very close to the main high street and easy access to various tours and restaurants.. good ambience and location

Friends_and_family Family

10/10

Exceptional

28 Feb 2025

Jim

Excellent stay in San Pedro

Good location, right in the center of the town. Walk to everything. On site parking. Great breakfast buffet.

Partner

10/10

Exceptional

23 Feb 2025

Kendra

I am a female solo traveler and I stayed at the hotel for four nights. Hotel is centrally located and extremely walkable to the main street and various restaurants. Staff friendly and professional and I felt very safe during my stay.

Leisure Self

10/10

Exceptional

02 Feb 2025

mario alfredo

Uno de los mejores hoteles de San Pedro en una excelente ubicación. Muy buen servicio de desayuno buffet. Muy buena piscina

Leisure Family

10/10

Exceptional

29 Jan 2025

Younan

A very nice hotel in the desert, clean and neat. The surrounding is horrible, did not dare to go out. The waitress in the morning does not speak English. The food served was tasty.

Leisure Friends

8/10

Excellent

28 Jan 2025

Jeremy

The property is excellent value for money in terms of location facilities and price. Value for money compared to other locations is very good. The one thing I would have happily paid extra for would be air con. However no complaints. You can easily spend five times as much and be further out of the centre

Leisure Partner

8/10

Excellent

16 Jan 2025

Ram

Great location

Leisure Friends

8/10

Excellent

07 Jan 2025

Christian

Hotel is in great location.

Staff were extremely helpful especially when things weren't quite as expected. Jose Luis was particularly helpful.

Leisure Friends

4/10

Poor

05 Jan 2025

Verified traveler

Room in bad conditions and very noisy. Front desk can’t help anything and can’t speak English. Breakfast no good. Services terrible and beer overpriced.

10/10

Exceptional

02 Jan 2025

Anita

We stayed at this property for 2 nights. We ran into issues with our rental car the day we picked it up in Calama. Juliette was so amazing and spoke to the rental and towing folks for us; later there were two other gentleman from the front desk who also had conversations with the rental/ tow folks for us. He also helped me get a taxi to the airport the day we were leaving.

The property is pretty basic, but clean and the food is also basic, but the customer service from Juliette and team was exceptional!!

Leisure Family

6/10

Pleasant

01 Jan 2025

Vincent

Fine

Hotel is perfectly adequate given the locale, but the facilities are very worn down by age and the food and beverages could be greatly improved

Self

8/10

Excellent

30 Dec 2024

Rachita

Near the Main Street with all sort of food joints . The hotel staff and facility is very good for families with small kids .

Family_with_children

10/10

Exceptional

29 Dec 2024

Paul

Fantastic hotel, staff and service. Swimming pool fun. Great location, Safe and fantastic location. You are surrounded by beautiful scenery. Highly recommend.

Leisure Family

10/10

Exceptional

28 Dec 2024

Nikunj

Decent property. Center of the town. Nice friendly staff

10/10

Exceptional

14 Dec 2024

John

Nice stay in San Pedro

I booked a room at Diego de Almagro in San Pedro for a few days. I made a good decision. I found the room to be comfortable and the staff friendly and helpful. The pool area was nice and the restaurant was good.

Self

8/10

Excellent

02 Dec 2024

Tom

Well situated and comfortable. Nice pool area.

Leisure Self

8/10

Excellent

31 Oct 2024

Jo

Can’t make my mind up about this hotel. There is a great pool - definitely nice to enjoy after early starts on various tours.
Staff were super friendly and helpful too.
However facilities in the room were quite basic. Having a fridge was a bonus however there was no safe in the room which is pretty standard nowadays. Also no AC or fan in the room which given the heat again is something I would’ve expected. The curtains over the door aren’t block out so let a lot light in - thankfully I’d packed a sleep mask to help mitigate this. Finally WiFi didn’t stretch as far as the hotel room which was a little faff when trying to book up tour things.
Overall a nice hotel with a fantastic pool and in a great location. However I do think it was overpriced for what I paid.

Leisure

10/10

Exceptional

15 Oct 2024

Lymarie

El personal del hotel fue muy atento, nos explicaron todo con detenimiento. La ubicación es excelente, bien cerca de la calle principal (Caracoles), lo que es muy conveniente. Los demás hoteles y hostales están más alejados.

Leisure Family

10/10

Exceptional

18 Jul 2024

Jeanne

Excellent staff, service, restaurant. There was some construction in the hall outside our room, which had a smell emanating from the wall into the hallway, but not into our rooms. Convenient, short walking distance to everything in town, well-lit walking areas.

Leisure Family

8/10

Excellent

10 Jul 2024

MARIO

Nice rural setting. Clean rooms. heating at night time was a problem but staff helped with portable heater.

Leisure Partner

4/10

Poor

28 May 2024

Christine

Free tea and coffee available all day in reception - good if waiting for transport.
Poor - first morning no hot water, so no shower as they ad not checked the level in their gas tanks. Breakfast service poor - food put out early, allowed to go completely cold and not replenished, so limited choice of food if having breakfast later. Staff did not clear tables.
Room cleaning - stained towels provided, glasses not replaced over 4 day stay
Shower - floods the room
Surroundings look like a dump due to work on closed and empty swimming pool, other rubbish on site, not properly maintained
Would not recommend

Leisure Partner

8/10

Excellent

18 May 2024

Kogilavani

Good stay

The hotel was clean and had 2 beds which was good. The rooms a bit run down. The hotel staff were good , but non of them spoke English which was stressful .Was unable to order food at the restaurant because it had no translation in English. It took time to use google translation. The food menu needs to be translated into English , would help as the main form of income in San Pedro is tourist. Gabriel in the restaurant and bar was very helpful and went out of his way to help us with the translation as he spoke some English. Amazing swimming pool ,but not heated so could not use it. Overall the hotel was good but slightly outdated. Walking distance to the main strip.

Friends_and_family Family

10/10

Exceptional

12 Apr 2024

ian

Good clean choice for San Pedro

Stayed at the beginning of my trip and booked again at the end. Here is the original review which still stands …… Nice big room, very soft but comfy bed and friendly service. For San Pedro it’s a nice hotel very clean, good breakfast (for Chile) and a huge pool.

Friends_and_family Family

10/10

Exceptional

12 Apr 2024

ian

Solid stay for San Pedro

Nice big room, very soft but comfy bed and friendly service. For San Pedro it’s a nice hotel very clean, good breakfast (for Chile) and a huge pool.

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Paula

Overall stay

We stayed in a cabin and was very comfortable. The bathroom is a little small but it is clean.
Breakfast was also good. Not a lot of options but very tasty.
Reception desk always helpful and pleasant.

Friends_and_family Friends

10/10

Exceptional

28 Mar 2024

Luca

Top notch Service

The staff of Diego de Almagro in San Pedro de Atacama has delivered top-notch customer service that I have rarely seen anywhere else while traveling. We had an issue with the reservation, and as soon as the reception manager and the general manager collected all the details and verified it, they immediately took action to make things better, by correcting the payment, implementing any corrective actions in their processes and more importantly by putting their face immediately, apologizing for the inconvenience. There is still humanity out there, I am so happy we found it in Yoselyn and her staff. Beyond that, the hotel is among the biggest in the town I believe, and it also offers a pretty nice swimming pool. You can't go wrong, by choosing it!

Friends_and_family Friends

8/10

Excellent

12 Mar 2024

Dora

Nice hotel. No AC so during the day we were sweating inside the room. Very walkable with everything you need nearby. The breakfast was what we needed, the staff is excellent except for the manager who is constantly getting mad the employees which is uncomfortable to watch because the employees are all so sweet and welcoming.

Leisure Family

10/10

Exceptional

10 Mar 2024

babubhai

Lovely place,central ,close to everything
Great food

Leisure Friends

8/10

Excellent

21 Feb 2024

Margaret

The location was excellent, close to everything but not in the middle of the tourist noises. Breakfast buffet was great. They have coca leaf tea which is what we need for the high altitude.
The room was quiet, but very hot. We're couldn't keep the windows open because there are no screens and the insects come in. We managed to get a small, very small fan from the hotel, but it was too small (4\") to do any good.
The pool was very nice.

Partner

8/10

Excellent

18 Feb 2024

CRISTIAN

Nice, very well located property. Beds require some updating/upgrading...

Leisure Family

8/10

Excellent

26 Nov 2023

Heidi

It’s the first hotel in San Pedro (according to one of my guides. The room was ok, got in a bit early. Asked two staff for a four am wake up call. It did not happen. Good thing I had a back up.

Leisure Self

2/10

Poor

18 Oct 2023

Laurence

Overpriced. Tiny rooms. Paper thin walls. Avoid.

This place isn’t worth more than USD70 a night but charges at least double that. Tiny, tired rooms and bathrooms. Tub took forever to drain after a shower. Lots of noise (e.g. people talking in the corridors or using the TV/shower in other rooms) which is easily heard at night. Staff unhelpful and officious. Wifi only available in the lobby. No complimentary bottled water offered at all, despite the notice that the tap water isn’t potable. No fans or aircon in the room despite the desert environment. No towels provided at the pool. TV picture grainy and unclear. Best avoided.

Positives: Nice pool. Acceptable, if basic, breakfast. Good location.

Partner

10/10

Exceptional

14 Oct 2023

Virginia

Great proximity to town center/main street.

Leisure Family

10/10

Exceptional

23 Sep 2023

carlos

Easy to check in and out great facilities maybe could use a gym but over all good

Leisure Friends

10/10

Exceptional

18 Sep 2023

Jitka

Very clean hotel with a decent breakfast buffet and walking distance to the Main Street. Daily room clean up and spotless facilities. A beautiful Pool although it was too cold for us to use it in this season.

Leisure Family

10/10

Exceptional

19 Aug 2023

Simon

Snug in San Pedro.

We had a large well decorated bedroom with a large very comfortable bed. The hotel is in a quiet area so we had a good nights sleep. The shower was hot and powerful.
Buffet Breakfast was excellent with a great range of cakes, savoury items and fruit. I’d be very happy to stay here again.

Partner

8/10

Excellent

05 Jul 2023

Miguel

The good: extremely friendly and helpful staff, ample parking area which is very hard to find in the center of San Pedro, very good and well stocked breakfast buffet; wi-fi i pretty reliable which is not always the case in town.
The bad: rooms are quite small unless you get a \"premium\" one (there are also options like private cabins); rooms are no frills, quite basic; heating must be supplemented with electric portable heaters and even then, the room can get a bit chilly at night.
Overall a good experience and reasonable value for the price.

Business Self

8/10

Excellent

07 Apr 2023

Elan

A beautiful place. Big and nice restaurant.bathroom is super! If you can improve your WiFi service, it would be a perfect place!

Leisure Family

10/10

Exceptional

01 Apr 2023

Andrew

Satisfying short stay

Hotel reception area and dining room airy and bright.
Room spacious with adequate storage. A few more hangers or hook for clothes would be nice. Bed comfortable, linen and towels clean and fresh. Bear in mind there is no air conditioning, so room was stuffy and hot during the day. Windows could be opened, but on the ground level, at your own risk.
Staff amazingly friendly, courteous and friendly. At check-in, Paola made us feel very welcome with her happiness and smiles throughout our stay. An awesome young lady.
Maria, Nancy and Hector in the dining room are attentive without being intrusive.

Overall, a wonderful stay in an awesome place.

Partner

10/10

Exceptional

02 Mar 2023

Francisco

The Staff, very friendly and helpful. Specially Cristian and Paula.

Leisure Family

10/10

Exceptional

10 Feb 2023

Moira

Relaxing place in San Pedro

Very friendly and welcoming. Great, if cool swimming pool.
Small but quiet room with view of swimming pool. Good WiFi. Good breakfast. Shower/bath water warm rather than hot in the afternoon but definitely hot in the morning. TV had 2 English news channels and loads of channels - sometimes a film in English.
We enjoyed our overnight stay at the Diego de Almagro. A nice relaxing place away from the madness of San Pedro.

Partner

8/10

Excellent

14 Jan 2023

RICHARD

Basic good clean hotel with car parking

Good basic clean hotel very central with car park finding the hotel is difficult without a off line gps . Bad internet connection . Basic breakfast. Not a bad choice hitel

Self

10/10

Exceptional

03 Dec 2022

Joanne

Nice hotel

Nice very clean hotel, which is not easy in this area due to the dusty streets. Efficient friendly staff and great location just off the Main Street. Pool was great after a day in the heat too.

Partner

8/10

Excellent

29 Nov 2022

Scott

Value for Money

i stay here often as it is good value for money and the space available for parking is great - something to consider in San Pedro. It is a bit run down and some of the rooms are worse than others in terms of plumbing and general upkeep - there is wifi available mainly in the main eating and reception area and the further you get from this area the poorer the signal so dont expect wifi in your room! Its a nice pool area but the pool can be very cold depending on the time of year. Breakfast is hit and miss but they need more staff on to clean tables and replenish the food - which can run out, including the coffee!

Business

8/10

Excellent

22 Nov 2022

Henry

Secluded feeling, but close to the center. There was no internet access in my room.

Leisure

4/10

Poor

26 Sep 2022

Blanca

Impossible to get a good night rest

The check-in was extremely slow, with none available to check us in until they called someone from their break. I thought it was supposed to be 24h front desk! The 2 vegetarian sandwiches we ordered took about 30 minutes to prepare even if there was no cooking involved. The place was as noisy as it gets, with loud music being played at all hours (even past 2am!) and people screaming on the corridors by the rooms. Also the rooms were vey cold despite the heater, more blankets are needed.

Self

10/10

Exceptional

21 Dec 2020

Verified traveler

The swimming pool and facilities around it are nice

Leisure Friends

10/10

Exceptional

29 Feb 2020

Verified traveler

Nice experience

Very nice experience，nice hotel and nice staff

Self

4/10

Poor

08 Jan 2020

PaUL

Overpriced basic hotel with no a/c in rooms

San Pedro de Atacama is a very nice place to visit, quite different to anything I have been to before but our hotel was way overpriced for what it is... I would expect to pay about £40-50 a night for a hotel of this quality. The hotel IS in a good location in the centre of town.
The hotel is basic, breakfast was basic but staff in restaurant were nice. Check in was OK. The room was the main let down as there is no a/c and temps are high in Jan.. so sleeping was difficult. There was hot water to shower with. There was a safe in the room but couldnt fit our laptop in it. The beds were not very comfortable . The pool looks quite nice but wasnt that clean and sunloungers were uncomfortable. When I was looking to book most of the hotels had poor reviews and were over priced.. This hotel was just about ok but was very overpiced for what it was.

Partner

6/10

Pleasant

04 Jan 2020

caroline

This hotel didn't seem to have a visible manager which it needs. Nobody in charge. Busy morning breakfast only 2 ladies serving dining room full not fair on them running out of food all the time. In saying that the beds were very comfortable the best we had in Argentina!

Partner

6/10

Pleasant

15 Sep 2019

Hygino

Unconfotable room

Great location , very friendly and helpful staff, great breakfast options.

However the room is very dated with uncomfortable mattress, damp carpet, central heating not working properly and bathroom in need of serious repairs. The shower handle was defective and it was difficult to turn in on off and adjust water temperature. The water was hot only in the mornings but in the evenings it was barely warm. The tap to fill the bath tub did not work either.

Partner

8/10

Excellent

27 Aug 2019

Rajen

The hotel is good but service levels were not very great
I signed the bar bills and the lady later added the tips. I am not against tipping but against forced tipping

Self

2/10

Poor

21 Jul 2019

Verified traveler

We drove to this property in the evening and could not find it. Our GPS took us to a busy, poor-quality, too-narrow dirt road after dark. We could not see a sign to the property, or an open gate to a parking lot where the GPS told us that the property would be. I did not bother to phone the property because it was very difficult to drive the narrow, busy, poor-quality road at night, with lots of people walking around. Also, I had been told (I think possibly when contacting Expedia previously) that the property did not have anyone who could speak English when they phoned previously to state that I would be arriving the next day for check-in. Also, my mobile phone (including data and Internet) has not always worked perfectly in South America. Basically, I gave up and went back to Calama, where I had to rush to find a hotel room to stay in for that night. I also missed all of my activities in San Pedro de Atacama, and will probably not recover my prepaid expenses for that part of my trip. Missing the activities probably saddens me the most, as I believe it would have probably been an amazing place to tour.

I do feel like the hotel should have had a very visible note on its Expedia listing, explaining that English-only tourists may have difficulties finding and checking into this hotel in the evening, especially after dark when we had arrived. I believe that this hotel is probably just fine for a Chilean tourist, but it didn't work out for an English-only tourist (me).

6/10

Pleasant

18 May 2019

Verified traveler

Hotel: Very nice staff, breakfast was good, gave breakfast box when I had an early tour.
But breakfast room was freezing, out of the 6 days, I didn’t had tour in the morning for 2 and stayed in the room and noted hotel shut down the heating so it was freezing in the room.
Also at night had to use extra blankets from both beds to stay warm while room slowly warms up again…
Hotel lost power several times.
Pool (which is why I paid extra for that hotel) was unusable due to the cold…
I had internet from my room, but reception said not available in all room.
I think the hotel at $100 night is too expensive for what it is, $50/60 would be a fair price for it.

Leisure Self

6/10

Pleasant

05 May 2019

Emma

A few little niggles: 3*

The WiFi is very flakey and the Internet continuously drops out. I couldn’t work here because the Internet was so unreliable. Which was disappointing given the cost of this hotel. It the staff were very friendly, the rooms were clean and modern and comfortable, but the bathroom was extremely small (I had to sit on the toilet with my legs out the door). There is a very good selection of food at breakfast however they only provide you will tiny little side plates (smaller than my hand) to eat on, which is laughable. The pool area was lovely.

8/10

Excellent

03 May 2019

MAN WAI THOMAS

Though the hotel is a little bit old fashion, the environment is relaxing and spacious. The location is great, you may go to the city centre with few minutes walk.

Partner

8/10

Excellent

16 Apr 2019

PAULO

Walking distance to the city center. A bit expensive for a 3 stars hotel but fair if you consider its location at San Pedro de Atacama.

Leisure Family

8/10

Excellent

10 Feb 2019

Ralph

Great location, good hotel in Atacama

The Diego de Almagro San Pedro de Atacama hotel was well positioned just on the south of the town center which was excellent. We were given a room right by the pool and had really good Wi-Fi.
Tbh, the general condition of the property is what one would imagine of a remote town desert location and was absolutely fine.
Breakfast was included, the usual breads, cheese slices, ham etc although I could not understand why they would present about 200 slices of cheese, 4 layers deep in a circle pattern only for most of it to go back into the kitchen and come back out the next day. The scrambled eggs were busy too runny and undercooked even for me.
There was lots of cake for breakfast too although I didn't try any most looked really good!
The pool was very nice although the surrounding flooring all needs redoing and repointing.
We were unlucky enough to visit during the wettest extreme weather the desert had seen in ten years. All the streets were mud and every day the staff hard to clean all around, we felt for them and the property.

Partner

8/10

Excellent

10 Feb 2019

EMILY shapira

Nice property

Nice setting, set back from town and nice entry, lobby space and pool. Dated furniture, no AC, bathroom in poor condition. Nice breakfast, friendly service.

Family

6/10

Pleasant

10 Jan 2019

Verified traveler

Really Good Hotel, but its really Old and needs to be refurbished

Leisure Family_with_children

6/10

Pleasant

07 Jan 2019

Neil Eberhardt

You Don’t Get What You Pay for Here.

We spent 4 nights at this resort and had booked it on hotels.com as the description, photos, and reviews looked fine as the availability for hotels, not hostels, was low at the time due to being very high season.
The hotel experience was disappointing when considering the price of the room at $220 per night. We travelled for two weeks all over Chile and this was the only disappointed place that we stayed at and was also the most expensive.
But first, the PROS: convenient location very close to central area, quiet area,
quick check in and check out, good WiFi service, clean and large swimming pool, some of the staff were very nice and friendly.
CONS: My neighbors on both sides of our room and myself got food poisoning from the hotel breakfast buffet. We are fairly sure it was the yogurt being left out too long in the heat. Also, the breakfast buffet is about 75 percent bread product And not much healthy stuff unless you include the small fruit selection ( the strawberries looked moldy so did not try those). Also, one morning we woke up early as we were doing an all day tour. We arrived at the buffet at precisely 6:27am. The older lady with eyeglasses running the buffet “shoo”ed us away like we were stray dogs scolding us that the buffet did not open until 6:30. We could not believe how rude she treated us. The rooms were very dated, bathtub stained, moulding with paint scratched and falling off, rusty hinges, etc. No soap or TP unless you asked front desk.

Partner

8/10

Excellent

05 Jan 2019

Verified traveler

The hotel tries to be good and, in general, is but it has issues. We arrived on New Years Eve and immediately headed out on a prearranged tour. We were looking forward to the special dinner they advertised for the evening, however, when we returned, the staff said the dinner was by reservation only. No one mentioned that although that information was in small print in Spanish on the dinner notice. The town was packed full and all other restaurants were also only seating by reservation. We ended up eating crackers and cheese from a small grocery store. We felt the hotel should have informed us about the reservations.

Additionally, the room safe did not work and the staff could not get it to work. The television didn't work. The room has no air conditioning (in the middle of a desert) or even a ceiling fan and the windows do not have bars so we didn't feel comfortable leaving them open while sleeping. The toilette stopped up just as we left.

On the other hand, the hotel is very beautiful and the staff were helpful when asked. The breakfast is good.

It is a good hotel but needs to improve maintenance and service.

8/10

Excellent

05 Jan 2019

Kenneth

Decent stay

Quite comfortable and clean but annoyed as we were given 2 singles instead of a double. Receptionist claimed we didn’t specify which I then showed them I did specify double the next morning. They moved us. Very good location in town centre and Jalala restaurant just opposite.

Partner

2/10

Poor

30 Dec 2018

Verified traveler

Location was good. Staff made efforts to be helpful. There was a dead fly in the wall of our room. Bathtub had stains as did the taps. There was no fan or a/c. Breakfast was mediocre. Lacked basic amenities such as efficiently working refrigerator, tea coffee machine, adaptive chargers, etc. Poor quality beds. No screens in window to enable opening them for cooling the room. Only one or two members of the staff spoke English.

Leisure Family

10/10

Exceptional

21 Dec 2018

Eleanor

Lovely stay

Lovely hotel, good breakfast. Pool could do with being a little warmer

Partner

6/10

Pleasant

20 Dec 2018

James

Average

We booked a double room, and they tried to tell us that double means 2 beds! We then ended up with a room in the main building rather than the original twin they had for us around the pool. The walls were very thin and we were woken up each morning at 4am by people talking in the reception areas as they waited for tour pick ups, then by the kitchen noise making breakfast from 6 onwards! Pool was completely unheated and we couldn't go in it although the area around it is nice. The bar doesn't serve alcohol. Very good location for San Pedro and plenty of parking as we arrived by hire car.

Partner

6/10

Pleasant

06 Dec 2018

Verified traveler

Did not find the reception staff very friendly. Bar was without liquor license, so could not have a beer while waiting for our room to be readied.

Leisure