Name: Hotel Servigroup Diplomatic
Address: Calle Gerona 9-11, 9-11, Benidorm, 03503, ES

6/10

Pleasant

22 Jul 2026

Megan

Bang average hotel

10/10

Exceptional

12 Jul 2026

daemon Cleasby

Great staff very clean and just great place

Friends

6/10

Pleasant

17 May 2026

Angela

Says check in from 12, check out 12, please make this clear, turned up at the hotel to check in at 12, room still occupied, didnt tell us where we could store luggage, found luggage room inlocked??? Left cases and came back at 3, checked in, no mention of where breakfast was, pool or lifts, we were only there for 2 nights, had paid for breakfast, was getting picked up for airport before breakfast time, asked on the last night if maybe we could get a early breakfaat, was told they needed 24 hour notice, so if she had told us that when we checked in we could have booked it???? The reception staff need more training Im afaid , bar closes 2 till 4 for siesta? But not allowed own drinks round pool ???

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Darren

Great friendly hotel staff very welcoming , great location , will come back again

8/10

Excellent

17 Mar 2026

Matthew

Breakfast & staff lovely, ideal location slightly away from the more lively bars & strip. Only downside was sofa bed not very comfortable.

10/10

Exceptional

11 Mar 2026

Jonathan

The room was spotless, plenty of space

Friends

10/10

Exceptional

02 Mar 2026

Sarah

Lovely hotel , room great, clean and comfortable. Location central for everyone. Good choice of breakfast. Helpful staff.

Self

8/10

Excellent

21 Feb 2026

sharon

Everything very clean, breakfast superb and entertainment very good. Was looking forward to using the Spa on the Sunday but was closed that day

Partner

8/10

Excellent

17 Jan 2026

Robert Patrick

Used the spar, no staff,, key in reception. Spar was good and plenty of towels.

Partner

8/10

Excellent

16 Nov 2025

christopher

Nice and tidy

Self

10/10

Exceptional

27 Oct 2025

Gareth

Perfect location and loved the room. Would have liked to have stayed longer

Leisure Family

10/10

Exceptional

08 Oct 2025

Robert

What spa didn't no there was one

Self

10/10

Exceptional

24 Sep 2025

Coleen

The room was cleaned every day and towels were changed if left in bathroom. You could have beach towels with a deposit which could be changed every other day. Breakfast was good with plenty of choice. All the staff were good and friendly very enjoyable stay

Leisure Partner

10/10

Exceptional

13 Aug 2025

James

Staff were very friendly throughout making us feel welcomed. Hotel is in the perfect location to explore old town and the beach with a short walk to both. Room was perfect for the short stay and the breakfast buffet had plenty of choice to set you up for the day…..
Overall great hotel, location and couldn’t have asked for more

Leisure Friends

10/10

Exceptional

12 Aug 2025

NEIL

Breakfast buffet was the largest I've ever experienced. Food selection was excellent. Very good quality. Woman on the desk remembers residents and their room numbers.

Leisure Friends

10/10

Exceptional

20 Feb 2025

Zahir

Great

Leisure Self

10/10

Exceptional

28 Nov 2024

Verified traveler

A great place to stay in Benidorm

Convenient location, clean rooms, good breakfast, friendly service - all good

Self

10/10

Exceptional

24 Jun 2024

Matthew

Excellent hotel for Benidorm, staff were so helpful

Leisure Friends

10/10

Exceptional

24 Feb 2023

Elizabeth

GOOD

A very nice Hotel; food was always nice and hot and room very comfortable: The hotel weel located for the town and seafront. Paid parking just across the road so very convenient

Partner

10/10

Exceptional

17 Jan 2023

Gustavo

Benidorm

Great stay with friends. I can’t even rate the staff for their service in a scale of 0-10 they all deserve a 20. From front desk , restaurant and love our maid she was the nicest person I have met so far

Friends_and_family Friends

10/10

Exceptional

06 Nov 2021

Deborah

Fabulous stay

Everything about our stay was excellent the hotel, staff, cleanliness etc also was my husbands birthday and they had left a bottle of cava in the room which was a lovely touch

Partner

10/10

Exceptional

24 Feb 2021

Elizabeth

Perfect

Due to the present situation (Covid) there were only around 10 people staying in the Hotel, but we were very impressed with the service we had and the care taken for our safety. The room was perfect with everything we could wish for and the food was very plentiful - all served at our table due to the restrictions

Partner

10/10

Exceptional

15 Jan 2020

Verified traveler

Hotel was very clean and all the staff friendly and helpful

Leisure Family

8/10

Excellent

05 Dec 2018

Bernadette

Good Hotel but staff not so friendly.
Food was great. Convenient to beach.

8/10

Excellent

27 Nov 2018

Verified traveler

Good quality accommodation, great location. Attitude of restaurant staff was truly appalling

10/10

Exceptional

05 Sep 2016

Jonathan

Lovely hotel, staff & facilities

Loved staying here and would return for another stay.

Partner

10/10

Exceptional

08 May 2016

delia ann

My 5th visit for short stays to Diplomatic and I love it. I live in Moraira but like to take visitors to spend a few days in Benidorm most years. I always recommend the Diplomatic to family and friends and nobody has ever been dissapointed. All enjoy Benidorm Palace which forms part of our stay.

Family

10/10

Exceptional

16 Dec 2015

anthony

benidorm stay

stop over after visiting Valencia

Partner

2/10

Poor

25 Aug 2015

Christopher

Fraudsters

Used my credit card for the first time ever in this hotel within 3 days my card company called to say that my card had been cloned and my card maxed out the only place this could have come from is this hotel as I have never used this card before using it in hotel servigroup

Partner

10/10

Exceptional

08 Jul 2015

Heather

Good time in Benidorm

Had a great time, staff all friendly, food good.Will be booking there again.

8/10

Excellent

17 Jun 2015

Valerie

Benidorm

Just a quick getaway,

Partner

10/10

Exceptional

14 Apr 2015

robert

weekend break

great hotel food fantastic,staff very good.

Partner

8/10

Excellent

30 Oct 2014

Verified traveler

Good hotel and very well placed.

Check-in procedure very easy with very friendly and helpful staff.
Upon going into the room however, there was a poor view from the balcony overlooking other apartments so privacy was somewhat limited.Due to this we approached the reception staff and they got us moved to a pool view, albeit on the next day due to having no available room. This caused us no problems and we moved the next morning. Try to get a pool side room it is a much better open view.
The food was good and varied (we were on full board) when we ate at the hotel.*for breakfast you could even have champagne(Cava)*
Bar prices reasonable but entertainment was for the older set and predominantly for the majority (85%) Spanish guests.
We went to Old Town every night and it is only 15 mins walk away. There is more than one side to Benidorm so if you haven't been don't be put off.
On the downside, the pool area end up in the shade for a while so you have to move a couple of times to keep the sun. The bigger pool is freezing but we are Brits and we can stand it !!

8/10

Excellent

04 Oct 2014

Nicola

Ouick visit

Only stayed one night was a lovely hotel great location

2/10

Poor

12 Jun 2014

SimonLDN

Hotel very Central, 5 mns walk to Levante Beach..

Experia must take very serious steps to take charge of the proper reception and hospitality of its customers or members by many hotels they work with , in particular in Europe and in Spain . Confirmation of hotel bookings made via Expedia are often disputed when they are not simply ignored and denied. Information and details of the bookings especially in Spain are not properly checked and passed to hotels, I understand , and always lead to major disputes on the bookings made, so therefore on the hotels prices , and added charges not disclosed or agreed upon on when making the booking and paying for it at the source. I had again a horrible experience in Spain this time again when I booked a room in Benidorm via Expedia, recently. My request were very specific: I booked a room for 2 Adults and one 17 years old + boy. I paid for it and a confirmation of the booking was emailed to me, and to the hotel concerned , I understand. The Hotel, a 4 star hotel (Hotel Servi Group Diplomatic) had not apparently received any of those details or confirmation. When we arrived at the hotel on the 01st June 2014, we were told, they were no booking for 3 people or 3 beds, and in any case the hotel does not have any triple room or large rooms to host 3 single beds at once....the worst part is it was a Sunday and most the Managerial Staff were off. The lady at the reception reluctantly gave us a room on the second floor (Room 202) with 2 single beds only, and with hardly any space to add any extr

10/10

Exceptional

07 Jun 2014

Robbo

Great Hotel

The superior room was well worth the extra money. It had space and a large balcony. The food was excellent and we had no complaints during our three night stay. The location is ideal for the beach and a loud or quiet night out.

Family

10/10

Exceptional

02 Jun 2014

Verified traveler

Great location

Hotel was clean, staff friendly, food good.

Family

10/10

Exceptional

30 May 2014

Love this hotel

Great location

Fantastic hotel , pleasant staff lots of space to relax with a drink pool area spacious food great good choice .If the Spanish use this hotel
It can't be bad can it !

10/10

Exceptional

15 Mar 2014

Verified traveler

\"great food\"

Stayed with friends, was short walk to beach, staff friendly, hotel was fresh clean, very good hotel would recommend full board for the money it costs.

Family

8/10

Excellent

13 Mar 2014

Angela

elegant hotel

we upgraded the room and is was so well worth it. Lots of space. Very comfy beds, and a settee for relaxing. Stay was early March, had to turn radiators off, it was so hot. Took full board because it was so reasonab;e, the food was superb, but would go half board another time, it was just too much good food.Not the best outlook but convenient for old town and beach.

10/10

Exceptional

18 Nov 2013

Tom

Excellent hotel in good location for entertsinment

An excellent hotel. Friendly and helpful staff apart from the receptionist on arrival.She was very abrupt an unhelpful. I found her attitude to be rude and unnecessary. Considering she was the first member of staff we spoke to her attitude was wrong from the outset. All the other staff were very helpful and courteous. Wecwould definitely stay there again.

10/10

Exceptional

04 Jun 2012

Mike

Top hotel!

Great Hotel, good position. Jesus is the mojita King and can vot do too much to help. All staff friendly, food is to a good standard and was included in the price we paid, overall bery good.

8/10

Excellent

15 May 2012

Verified traveler

good benidorm hotel

Great hotel in great central location. Only negative was the pillows & beds seemed a little hard & uncomrotable

10/10

Exceptional

01 Jan 2012

Maureen

Christmas at the Deiplomatic

Staff always had a smile on their faces. Nothing was too much trouble. They really made an effort for Christmas and decorated the hotel beautifully. The bar prices were very reasonable so encouraged people to stay in the hotel and drink rather than venturing out because they felt ripped off.

10/10

Exceptional

20 Apr 2026

Leonardo

Everything was good exepct that there was a strong smell of cleaning products in the room

Partner

8/10

Excellent

15 Feb 2026

Jose Antonio

Destacaría positivamente la comida del bufet, todo estaba exquisito. Lo único malo era la privacidad en el baño de la habitación porque la puerta era de cristal, no se cerraba completamente y no tenía pestillo. Además el marco de la puerta era de un metal que hacía efecto espejo y desde fuera se podía ver el interior del aseo, por lo que se te podía ver sentado en el sanitario o desnudo entrando a la ducha. También destacar que nos tocó una habitación bastante ruidosa porque estaba justo encima del muelle de carga y de la salida del personal que no tenía miramientos en salir a la calle hablando a voces de madrugada.

Friends_and_family Friends

8/10

Excellent

16 Aug 2025

VADZIM

Overall, our stay was good. The open buffet is large with plenty of options, and the swimming pools are very clean. However, the rooms feel old and outdated and could use some renovation. Unfortunately, one thing that spoiled our experience was finding a cockroach in our room on the last night of our stay.

Leisure Partner

10/10

Exceptional

08 Aug 2023

Pilar

Hotel muy céntrico a un paso del centro. El personal muy amable. La comida no tiene excesiva variedad pero está todo muy bueno. Buen sitio para quedarse.

Leisure Self

8/10

Excellent

18 May 2021

Juan Rafael

Comida de calidad y buen servicio

Partner

10/10

Exceptional

20 Dec 2020

Rosa

In de semana para volver a repetir