Martinval

Spain , Barcelona
BARCELONA, Carrer Del Bruc, 117
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100 reviews shown

2/10

Poor

02 Feb 2026

Mark

I am a very non-picky person, and it is extremely rare for me to leave a negative review. This probably won't affect anyone else but: Our room, the common area, and I assume all the other rooms on that floor were painted the previous day. In spite of the hotel telling us numerous times that the room was ventilated longer than the recommended time, and it was a special no smell paint, and us leaving the window open for more than an hour, we still developed headaches from the chemical smell within 10 minutes of being in the room. We asked if we could be relocated and they said they could not. We got a hotel room at a different hotel that night and came back the next day to see if the smell improved, and within 10 minutes or so the headache was back from the chemical smell. The hotel insisted the room was fine, and several staff check it and it was \"fine.\" I'm sure our stay here would have been pleasant but this was the reality. We ended up booking with a different hotel for the rest of our stay in Barcelona.

Leisure Partner

8/10

Excellent

20 Dec 2025

Amir

Room was not perfect but reasonable based on the price. There was too much noise from the street despite the windows was closed all time and curtains too. Also neighbor rooms didn't respect too be quite after 11 even 12 am.
Location was good with lots of high rate restaurants and bars.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Renan

Amazing stay, good cleaning service, nice location.

4/10

Poor

26 Oct 2025

joe

I accidentally booked a room without a balcony and when I tried to rectify this, I was told would have to pay for 2 bookings!

Leisure Self

6/10

Pleasant

30 Sep 2025

Lefter

We stayed at Martinval for three nights( September 25,26,27), and overall it was just okay. The check-in staff was very nice and helpful. The building looks nice from the outside, but the inside could use some freshening up. The room had AC, internet, and a TV, but the TV wasn’t working. The beds were not very comfortable, with cheap-looking blankets, and one of the sheets had a brown mark. We didn’t bother mentioning it to the staff. For the price we paid, it didn’t feel worth it. On the positive side, the location and the neighbourhood were very nice.

8/10

Excellent

26 Sep 2025

Rosemarie

Shops around

Leisure Friends

10/10

Exceptional

17 Sep 2025

Adrian

Great location.
Comfortable beds and a spacious bathroom.
Also enjoyed the balcony.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Roy

We booked a 2 week Europe trip and you honestly never know what you’re getting. If you’re contemplating booking this place, do it. We loved our stay. It was so unbelievably hot out and the room was COLD, it was amazing. It was located in such a great location that we could come back for showers whenever we wanted. I truly recommend this place. We arrived late and we checked in at the sister hostal. This is nicer than most hotels. We loved the building it was in too. The cleaners and other guests were very friendly. We are Canadian and would’ve loved if other hotels on our trip were as located as central and were as clean as this one.

Partner

8/10

Excellent

17 Jul 2025

Isabella

It was overall nice, but there was a small cockroach in our bathroom

Leisure Friends

6/10

Pleasant

06 Jul 2025

Rafal

The hotel is in a convenient location, and the staff were very helpful. The sheets and overall room cleanliness were excellent. However, the bathroom could use renovation—there were visible cracks and some dirt on the walls and bathroom door. Overall, it's a good place to stay for the price.

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Mauro Ezequiel

Excelente estadía

Ubicación excelente y limpieza todos los días. Buen detalle tener café y agua disponible

Partner

10/10

Exceptional

29 Apr 2025

Sviatlana

The staff was very nice and helpful

Leisure Family

8/10

Excellent

20 Mar 2025

Philip

I liked the location and proximity to Metro, and having the shared facilities with fridge. Room though could do with a facelift.

Business Self

10/10

Exceptional

30 Jan 2025

Ruth

Would recommend!!

We had a great stay for 3 nights. The room was spacious and suited our needs as a base to explore Barcelona from. Its location was excellent, and the room and facilities were spotless. Thanks so much!

Friends_and_family Friends

6/10

Pleasant

11 Nov 2024

James

The staff was really helpful. The room was cheap. The 24 hour desk was 2 blocks away on different street. The bed was mattress on frame, no box springs. Furniture was simple wooden plywood or thin wood. The cancelable up to was a fraud. 24 hours after booked got a notice that credit card charged 1/3 NON-REFUNDABLE deposit. Then got notice that balance had to be paid in cash, no credit card. Would I stay again? No. Only staff made up for other short comings, poor quality.

Leisure Partner

6/10

Pleasant

17 Oct 2024

denise

Excellent location.
Room is fine for just to sleep.
Hop on hop off bus 10 min away.

Leisure Family

10/10

Exceptional

06 Oct 2024

Yinglan

Excellent location , easy walking distance to different highlights spots of gaudi . Supermarket next to it . Information provided to tourists is well rounded , will recommended to friends ..

Leisure Family

10/10

Exceptional

27 Sep 2024

Margaret

Great place to stay! Clean room and ours had a balcony that we loved. Great location and very nice staff! Would stay here again

Leisure Partner

2/10

Poor

25 Sep 2024

Lucinda

While communication went well as did check in; the room was horrible; not as shown. No air conditioning, lack of bedding. The entrance to the main building was filthy with the smell of sewer. It was not at all as pictured.

Leisure Partner

8/10

Excellent

21 Sep 2024

Verified traveler

The service was outstanding! The service and the location make this hotel a great value. The property is older and doesn’t offer much other than the room (there was a small area where you can make your own nespresso, fill your water bottle, and use the microwave or a small fridge). Manual was the nicest and most charming host who went out of his way daily to help us. Often people really make the stay, and this was true at Martinval.

Friends_and_family Friends

10/10

Exceptional

18 Sep 2024

Ricky

The staff was very friendly and helpful

Leisure Partner

2/10

Poor

28 Aug 2024

Sebastien

This hotel does not have air conditioning in each room. It was 27 degrees in our room and we had no choice to stay at another hotel. They claim that they are not allowed to provide air conditioning colder than 27 degrees because of a Spanish law. However, the law only applies to public spaces and does not cover hotelrooms. Indeed, I was able to find another hotel in Barcelona that had air conditioning and we were able to have a temperature colder than 27 degrees. Despite using a deceiptful listing to attract bookings, they did not refund our stay.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Judith

Very friendly staff! Excellent location, walking distance to tourist points!

Leisure Family

6/10

Pleasant

06 Jul 2024

Xiaojian

We traveled around Spain. This is the only place where the owner charged us extra $10 per night when we check in. He said that was for government, and asked for cash payment.

Leisure Family

10/10

Exceptional

29 Jun 2024

Julie

Great location

This was a fantastic location. We loved the balcony. Cold and hot water available for drinking and for tea and coffee in a common area along with a refrigerator. This was a nice touch. Great room. We would definitely stay here again

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Xiaojian

It was excellent.

Leisure Family

10/10

Exceptional

07 May 2024

Flory

Great location !

Leisure Friends

10/10

Exceptional

11 Apr 2024

Anne-Marie

Manuel and his staff made our visit remarkably easy and comfortable. The facility is pristine, the area is safe a 10 minute walk to all of the busiest sites, while nestled away in a more seemingly residential area. This was my second time at the Hostal, the first with friends and this stay was for our honeymoon. I highly recommend.

Leisure Partner

10/10

Exceptional

18 Dec 2023

Vanessa

Todo excelente menos el wifi porque aunque te podías conectar no funcionaba.

10/10

Exceptional

11 Dec 2023

Jeremy

Very cute. Great area

Leisure Family

2/10

Poor

11 Sep 2023

Rodolfo

When i arrive to the hostal, the first thing what I think was how insecure we are in this bulding with the 1800’s elevator and a share comun pantry im the facility, also the rooms are very noisy because the windows are old to…

Leisure Family

8/10

Excellent

31 Jul 2023

Amin

Good for the price!

Leisure Family

10/10

Exceptional

22 Jul 2023

Ricardo

Very clean and comfortable. No frills but everything was perfect. Best part was the friendly staff who were efficient and very helpful.

Leisure Family

4/10

Poor

08 May 2023

Nidal

So overpriced!

This place is soooo overpriced for what they offer, that it felt almost like a scam. For 147 Euros, it felt like staying in a youth hostel. We asked for a double bed and they had 4 small single beds scattered around the bedroom., The terrace was not a terrace but an exit to an indoor patio. Wifi did not work, there was no-one to complain as the front desk closed at 3pm (yes, 3pm!). The toilet was loose, we could listen to our next door neighbors as if they were in our room.

Partner

8/10

Excellent

01 May 2023

Dennis A

This facility was in a very convenient location- walkable to key attractions. The staff was VERY friendly and helpful. The amenities are basic - an old property with a quaint elevator. For the price, we couldn't have asked for more.

Leisure Partner

10/10

Exceptional

20 Mar 2023

Ryan

We enjoyed a great stay. All of the employees were very helpful and the area is great!

Leisure

2/10

Poor

28 Apr 2022

Chris

A terrible experience, I don’t know how people managed to put up with the unbearable noise, forget sleeping … dirty rooms, rude staff … housekeeping lady was great … avoid at all costs, go on get that room that’s slightly more expensive as this isn’t worth it

Leisure Family

10/10

Exceptional

13 Aug 2021

Edward

Loved the balcony and large room and large bathroom

Leisure Self

10/10

Exceptional

30 Jun 2021

Verified traveler

Perfect for a place to sleep while exploring Barcelona! Definitely not a luxurious room that you want to hang out in, but perfect for a nice shower and a good nights sleep in between busy days of exploration!

Leisure Friends

6/10

Pleasant

14 Mar 2020

Krystal

It has a great location, but one of the staff was so rude, he know our door after we get back from having a nice time, and this being a hostal you never expect to be people winning about sound of people talking not even laud just talking in our room he came to make us quit. So after he left get walk to his office and he lay to us saying that there’s a curfew, and that we can’t talk after 10pm because the walls are very thin, he started to scream to us and told us that he paid little money and we need to fallow his rule and that hi is the owner, he is not. Overalls the room was nice, we got the private room with bathroom so that was cool, for a hostel. But sincerely I will never stay there again.

Leisure Friends

2/10

Poor

23 Feb 2020

Verified traveler

Unreliable elevator.

I was put on the 6th floor of the building without a reliable elevator. The elevator is manual and requires each person that uses it to shut all 3 doors perfectly.... the staff and other hotel guests failed to do so almost every time. I had to walk 6 stories each time (including with my luggage). The manual elevator doors themselves were off the hinges in places. Worst hotel I have ever stayed in.

Partner

8/10

Excellent

21 Jan 2020

Verified traveler

Room was not as in the picture, but location and friendly staff make up for it.

Leisure Family

10/10

Exceptional

02 Jan 2020

Verified traveler

we stay in their family apartment. it is spacious! although the furniture is simple in the room, but it does provide every thing you need. nice staff. the WIFI did not work well in the apartment though.

Leisure Family

4/10

Poor

26 Dec 2019

Verified traveler

No sound insulation

Can't imagine how terrible it is regarding the sound insulation. I can hear every single vehicle passing along the street during the night like the window/balcony is opened even though I have secured to lock the window/balcony. Could not sleep.

Friends_and_family Family

2/10

Poor

19 Dec 2019

Varaporn

Not worth

Hostel is very old. You hear noise at night when your neighbors are talking. Don’t recommend.

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

ONG LI YIUN MIEKO

Excellent in cleaniness

Though toilet & shower room together and only 1 person can use at a time but we can always use reception's toilets there. This place is superb clean and nice. Few minutes walking to Ramen Barcelona really delicious and long Q :)

Friends_and_family Family

8/10

Excellent

11 Nov 2019

Verified traveler

It was clean comfortable and in the private room, staff were also friendly and helpful

8/10

Excellent

03 Nov 2019

Verified traveler

Customer service was excellent. Room was in good condition, Only found 1 empty bottle and a sock under the bed. The window was hard to shut and it was a bit noisy. Walls seem very thin.
Overall it was a good experience.
PS: the lift should be in a museum!

Friends_and_family Friends

8/10

Excellent

28 Oct 2019

Emma

Great location

A fantastic location and helpful reception staff. We found our stay to be very family-friendly. although the room was a little small for four of us.

Friends_and_family Family

8/10

Excellent

25 Oct 2019

Angela

asic facilities but very clean.

As a mum travelling to Barcelona with 2 x13 yr old daughters this was a great 2 star place to stay. On the 1st floor we had a triple room with a small balcony overlooking the street. Good transport links all within10 minx walk and some good coffe shops for breakfast and bars for evening meals. A very small reception are has a hot and cold water machine freely available. The rooms were basic but were kept very clean by housekeeping and towels regularly changed. Basic and functional but also very good value for money.
Only negative is that as balcony overlooks the street it was noisy in the morning from 7am.

Friends_and_family Family

8/10

Excellent

20 Oct 2019

Verified traveler

Great location. They forgot to clean up our room the next morning we arrived.

Leisure Family_with_children

10/10

Exceptional

18 Oct 2019

Joanne

Lovely hotel, recommended for a city break!

Lovely hotel in Eixample, close to the heart of Barcelona. Perfect for our few days in the city. Recommended!

Friends_and_family Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Location was fantastic, old building. Staff were very informative and helpful

Leisure Partner

8/10

Excellent

21 Sep 2019

Verified traveler

I don't usually stay in hostels but this was really good. We had a room with private bathroom so was fine. The staff was great and really helpful

Leisure Friends

10/10

Exceptional

14 Aug 2019

Robert

10/10 experience

Everything we wanted and more, staff were fantastic and we really appreciated being able to leave our bags + shower before our flight home. 10/10.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2019

Verified traveler

Very good staff, told us all the best places to go and how to get there when we arrived. Room was very clean and was cleaned each day. Excellent location, metro a very short walk away and lots of places to eat nearby.

Friends

4/10

Poor

15 Apr 2019

Verified traveler

Area is good,but it is very noisy at night.we stayed for 3 nights and we didn’t sleep properly .the reception is next to our room and you can hear all their noises.I don’t think it is a good idea to put rooms next to reception.We have 3 blankets in the cupboard which is smelling like it’s not been washed after used.

Family_with_children

8/10

Excellent

01 Apr 2019

Verified traveler

Location is good, friendly staff, room with balcony

Leisure Friends

10/10

Exceptional

14 Feb 2019

Verified traveler

Excellent location, lots of lovely restaurants and cafes around the area. Walking distance from major attractions like Sagrada Familia, La Pedrera, Casa Batllo, Plaza Catalunya, Las Ramblas and Barrio Gotic. Extremely clean and excellent staff! Would stay there again in a heartbeat!

Leisure

10/10

Exceptional

23 Oct 2018

Verified traveler

Easy to find. Walking distance to majority of tourist attractions. Quiet area. Bakeries for breakfast nearby. Would stay again.

Partner

8/10

Excellent

21 Oct 2018

Roderic

Nice place, in-spite of the street noise

Great Location, Old Classic Hotel with updated basic room and great service. The only negative is the street noise, the trash and recycle bins are out front, when the local restaurants fill the bins with the empty glass bottles after they close, then the bins are empty in the morning. This is not welcomed by light sleepers.

10/10

Exceptional

04 Oct 2018

Ines

Exceeded our expectations, will come back again

Excellent location, service, area very safe and surrounded by elegant stores, cafes and restaurants.the room was very clean, simple and very nice with a private patio with a table and chairs. Free water and coffee. I am looking forward to coming back to Barcelona and staying here again!

Family

10/10

Exceptional

16 Sep 2018

Bob

Lovely big room. Very clean. Close to the sights. This was a no frills hostal so we were not expecting a deluxe experience but it was exactly as advertised.

The staff were very helpful with suggestions on how to get to the various locations about Barcelona.

10/10

Exceptional

14 Aug 2018

Verified traveler

Good location, easy to get to different attractions. Very clean, generous supply of towels. Friendly and very helpful staff. Excellent help with directions and suggestions what to see and to visit. Very unique old elevator, although small.

8/10

Excellent

08 Aug 2018

Marlene

Charming elevator. Small but clean room and very helpful staff. Very well located.

8/10

Excellent

04 Aug 2018

Verified traveler

Excellent location ! Not a turistic area .

The atmospheric building makes the the experience of Barcelona unforgettable. The area is perfect, close to everything but quite and beautiful at the same time.

8/10

Excellent

19 Jul 2018

kfin99

The front desk attendants were very helpful. We weren't able to have an early check-in but were able to store our bags in a locked closet near the front desk.

The apartment we stayed in did have an air-conditioning unit in the living room area but not in the bedrooms. We had plenty of space and the unit had loads of character details.

As probably mentioned in other reviews the hostel is located in a fantastic location and the elevator small but memorable.

8/10

Excellent

03 Jun 2018

Verified traveler

The room was very clean. Location is excellent!

8/10

Excellent

08 May 2018

megan

Close to the good stuff

Great location. Desk staff was all nice and helpful. Would stay again.

10/10

Exceptional

30 Apr 2018

Bringing don home

We came to Barcelona because our son was studying abroad he had a fabulous experience learned so much that he was our personal guide hotel was in a great location quiet area some cafe near by metro too but walked all over

10/10

Exceptional

14 Apr 2018

Verified traveler

The hotel was convenient to everything. The staff was friendly and helpful. The room was very clean. Great location.

10/10

Exceptional

12 Jan 2018

Mardy

Hi I’m Mardy

Very good and all is good information is very helpful too and it’s very convenient to walk around city

Family

4/10

Poor

18 Oct 2017

Verified traveler

Very cheap hotel

The hotel is close from downtown Barcelona, but is a very cheap hotel. they don't have even a garbage bin in the room.

8/10

Excellent

10 Oct 2017

Verified traveler

Good and bad

Excellent location between the Sagrada Familia and La Pedrera. Loved the balcony. However, we had trouble sleeping because of thin walls and an uncomfortable bed. Note that the temperature is controlled by the hotel, there are no temperature controls in the room.

Partner

8/10

Excellent

04 Jul 2017

Verified traveler

Great family apartment

We booked the apartment which was very big for our family of 5. Great location close to the train and major attractions of La sagrada familia and Casa Battlo. Staff were very helpful on arrival. A great stay

6/10

Pleasant

28 Jun 2017

Niels

Well located and adequate

Hotel is adequate for a short stay where you won't use the hotel itself much. It is no thrills but location is pretty handy.

Partner

10/10

Exceptional

12 May 2017

Celia

Great place to stay staff were very helpful very near bars restaurants room very comfortable.

Partner

8/10

Excellent

11 May 2017

Verified traveler

Convenient location, friendly staff.

Family

8/10

Excellent

28 Apr 2017

Karen

Nice stay at Hostal Martinval

We enjoyed our two night stay at Hostal Martinval. We had a room with private bath, which was clean and fit our purposes. The staff were especially welcoming and helpful with recommendations for where to eat and directions to places of interest. We would stay with them again if we return to Barcelona.

Family

10/10

Exceptional

26 Feb 2017

Lisa

Simple, clean, authentic

We loved it at Hostal Martinval! The building was true Barcelona simple ciry living, looking out onto peoples courtyards, old-fashioned lift, excellent staff and very clean and comfortable beds. We could get to every attraction we wanted to and would definitely Sta there again.

Family

10/10

Exceptional

16 Feb 2017

Jennifer

Great hotel and location!

Lovely hotel in a great location with a nice little restaurant next door called the sopa boba you must try and a great ice cream shop 5min away Sante Galeto! 10min walk to Sagrada Familia and even shorter walk to La Pedrera! Will defiantly be back to this hotel, had a fantastic stay here!

Partner

10/10

Exceptional

02 Dec 2016

Sarah

Would definitely return

Hostal Martinval was a real find. Interesting old building with fabulous antique lift, but modern and comfortable interiors. Friendly reception staff. Easy to get around on foot and by bus, although a little walk from the metro.

Partner

8/10

Excellent

19 Oct 2016

Verified traveler

Good value, clean, friendly & great location

Budget en suite room was clean and the bed was comfortable and although basic it provided all we needed for a two day stay. Staff were very friendly and helpful and this is a great location from which to visit the many must see places in Barcelona. Occasional noise from the plumbing but as we had an internal room with windows onto a light well traffic noise was not a problem and we slept well. Great value, recommended!

Partner

6/10

Pleasant

11 Oct 2016

Susan

Basic accomodations. You get what you pay for.

This little Hostel was adequate for an inexpensive way to stay in Barcelona. That said, it is a bare bones place, ancient tiny elevator,,air conditioning was controlled by front desk, and our room was always too warm. Bathroom was in poor shape, toilet paper holder hanging, faucet was detached and kind of floating in its hole. No counter space or shelf or even a hook to work with. The room was noisy from the street traffic and thin walls. A basic place to sleep and store your things.

Partner

4/10

Poor

26 Sep 2016

Chad

Huge disappointment

Really disappointing. Didn't know we had a shared bathroom until arriving. Pictures were misleading. Front desk kept pushing sales and tours. Bathrooms didn't lock or vent well. Walls were thin. All around very disappointing. Can't believe hotels.com even allowed this place on their site.

Partner

10/10

Exceptional

15 Aug 2016

Kshitij

The stay was great. Clean and spacious rooms with minimum interference.

Partner

8/10

Excellent

30 Jun 2016

Verified traveler

Lovely for a short stay

Staff were very friendly and the room was great, especially the comfy bed. The only problem was that our room was too hot. Either the air-conditioning doesn't work very well or it was broken in our room.
The location of the hotel is very handy for sightseeing, and there are lots of bakeries and supermarkets nearby.

Partner

10/10

Exceptional

27 Jun 2016

robert

superb budget hotel

The staff were so helpful and informative. The room was very clean and, being at the back of the hotel, very quiet. The building is a beautiful period property, full of period features. We would not hesitate but to book it again and have recommended it to friends already.

Partner

6/10

Pleasant

26 Jun 2016

Bridget

OK for a 2 star hotel

Stayed in a triple room which had just enough space for a double bed and single bed. Clean room but possibly too clean - the smell of bleach permeated the entire small unit. Lift was very old, only fit two people and luggage. Convenient location for visiting tourist attractions and not too far from the metro/bus. Neighbourhood was relatively quiet but this also meant that there weren't many restaurants, cafes etc nearby.

Family

10/10

Exceptional

18 Apr 2016

Daniel

long weekend stay

we booked a room with a view for 3 people for 4 days at a very reasonable price. the view was an understatement and the staff were very friendly, even contacting us when one of us had left their passport behind. only slight complaint was that it was shared bathroom facilities but overall a great stay!

10/10

Exceptional

04 Mar 2016

Verified traveler

Lovely hostel with free meat on arrival (a lovely touch)

8/10

Excellent

24 Jan 2016

Lesley

Great hostal

A friendly well looked after hostel, at a good price. A short walk from most places - cafes, shops, attractions. Do try the lift, must be a hundred years old!

Family

8/10

Excellent

21 Jan 2016

Verified traveler

Upgraded

When I arrived I was informed that they placed me in a room with a private bathroom (I had originally booked shared) so I was very happy. The gentleman working reception was great and very helpful. Room was clean and spacious. Location is perfect, central to all the main attractions. It was relatively quite. Overall, very pleased.

6/10

Pleasant

06 Nov 2015

Verified traveler

Spartan

Clean and convenient to sites but no luggage stands, dresser, shelf space, hooks in bathroom, place to hold soap or shampoo, facial tissue, or wastebasket in bedroom. Inoperable bed lamp and springs popping throughI the mattress.

10/10

Exceptional

01 Oct 2015

hugh

Laguna Beach to Barcelona

Great economy hotel with a little antique flare. Office staff is bilingual and VERY helpful (Abel printed airport boarding passes for me). A lot of walking to transportation although immediate neighborhood offered great restaurants, shopping & Barcelona!

Family

8/10

Excellent

16 Sep 2015

Wayne

Too close to reception desk

Receptionist was very helpful with info as we checked in. Room comfort was not the best as our room was right next to reception desk and we heard all the noises from check ins and check outs and the rolling of luggage at all hours. Difficult to sleep with all the noise and talking. Should not have room so close to reception area.

Partner

8/10

Excellent

16 Sep 2015

Laura

Recommended

This hotel is in a good location of Barcelona, within walking distance to most places in the centre. The area is also safe. The hotel itself is simple, but clean and comfortable.

Partner

6/10

Pleasant

28 Aug 2015

Verified traveler

Everything is fine if you can deal with a shared bathroom. Easy access to most of the places.

Family

8/10

Excellent

25 Aug 2015

Tim

Great little hotel

Very good location for exploring, nice and clean, friendly helpful staff.

Partner

2/10

Poor

23 Aug 2015

Justin

Never again

Horrible. We had a shared balcony with another guest with only a small latch to keep them out. We had just checked in hours before and came back to our room with everything moved around and the door unhitched partially. Notified staff we were not confortable and wanted a different room when offered. They said staff was in our room fixing something. Next morning when we went to switch rooms hotel had no water and the new staff was refusing to change room promised or refund, very rude to us. Ended up in the street in our pijamas while we waited for a room to stay in, when we came back she was rude again. 20 minutes later after arguing had a new room sill without water. Staff said it was the cities fault but when we left again the broken pipe was in the building and staff was working on it downstairs. It did not help when we were talking to the desk she would speak castilian instead of spanish/english over the phone to other staff. Horrible treatment and no sympathy from the staff, so rude.

Partner