Helios Hotel and Restaurant

8/10

Excellent

28 Feb 2026

Thomas

Room was fine, staff were great

Friends

8/10

Excellent

16 Feb 2026

andrew

Nice stay at riva boutique hotel. Helpful staff and nice clean room.only thing I would suggest is that checkout time and breakfast end time at weekends could be extended to 11 o’clock.

10/10

Exceptional

28 Jan 2026

peter

Friendly staff, nicely decorated and a good breakfast, just what was needed.

Business

10/10

Exceptional

12 Jan 2026

Sheila

Good selection of drinks in bar. All staff efficient and friendly. My diet was catered for with particular items purchased for my breakfast. Room was cosy and comfortable. Loved the selection of LPs and record player in room.

Partner

10/10

Exceptional

12 Oct 2025

Tia

PICK THE RIVA!! Wonderful staff, cute, comfortable, cozy rooms.

Leisure Partner

8/10

Excellent

07 Oct 2025

Maria

Booked a superior King room but unfortunately the room seemed like an average size with no view (there was a wall directly outside our window blocking sun/sky view). Apart from that the stay was great, the room was clean and the breakfast was nice with good selection of foods and drinks. Loved the later checkout time at 11AM. Hotel was very quiet and in an amazing location.

Partner

10/10

Exceptional

30 Sep 2025

Neil

Very clean room,quiet. Helpful staff. Very adequate continental breakfast. Helensburgh has places worth visiting notably Hill House and the midget submarine museum.

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

Susan

The twin room that we stayed in needed maintaining in many areas, rusty bathroom bin and toilet brush holder, lots of black mould in the shower, taps loose and sink taking a long time to drain. We also felt that the see through glass door to the en-suite allowed no privacy. Live TV were pixelated luckily we could watch Wi-Fi channels. There also needs to be a second bedside lamp. The communal areas of the hotel could do with a really good clean and the breakfast was very basic.

Leisure Partner

2/10

Poor

02 Sep 2025

Tina

Moved rooms 3 times because rooms were not fit for purpose. The first rooom had no water coming through the basin hot tap at all (and had a view over wasteland and derelict buildjngs). The second room sash window wouldn't close and the heating did not work, making the room freezing cold, and smelling greasy because the kitchen extractor fan was directly outside. The third room was a tiny twin (we had booked a double bed!) with a dreadful view of a drain pipe and metal trellis covered in fake greenery and false lawn. The shower tile grouting was filthy yellow.

Leisure Partner

4/10

Poor

31 Aug 2025

Michael

Swipe Left

This hotels investment in their social media campaign has paid off big time. While there are lots of Instagram opportunities, the actual stay was not impressive. The room was VERY very very small but also had ridiculously high ceilings so it was a strange optical illusion. The mattress was lumpy with some strange cover- I was going to look at what it consisted of but then thought I better not. The record players are decorative only. The windows must stay open because it’s very hot but then you hear the traffic signal blaring. Make sure you get down to breakfast early- they set out 4 slices of ham, 4 slices of cheese, a few pastries, and some cold boxes of cereal- if you’re not one of the lucky ones then there’s nothing left. We did not feel that our vehicle was safe as there is no parking lot. It was extremely disappointing.

Partner

6/10

Pleasant

22 Aug 2025

Susan

Average - Positives & Negatives

Postives-
Room was small but very clean.
Bed very comfortable.
Staff very friendly.
Nice bar area for drinks.
Negatives-
Shower didn’t work spoke to staff but never got fixed during our stay.
Continental breakfast very basic tea/coffee from a flask, luke warm & sitting for long time. Pastries not fresh.

Friends_and_family Family

4/10

Poor

20 Aug 2025

Richard

Weekend stay

Location was great, Room was dirty, the bathroom specifically with fresh mould growing in many areas of the shower and dirt , hair etc all around the toilet , room not hoovered during our stay, Was was very average and even had to return a salad because it had be served on the main plate which was very hot so salad was wilted and warm, when replaced the same salad had just been put on a cold plate. The bed was well overdue needing replacement.

Partner

10/10

Exceptional

25 Jul 2025

Ethel

A relaxing week

We spent 5 days at Riva .
The staff were very friendly and helpful.
The hotel if very easily accessible from the train station.
If we were ever in Helensburgh again we would certainly stay
Thanks to all the staff for their kindness

Partner

10/10

Exceptional

06 Jul 2025

Alex

Great Stay with great food

Hotel was amazing very good service, great food and great breakfast, amenities where very good, record player, fan, coffee machine in room great touch. Very welcoming. However room was very small but amenities made up for it.

8/10

Excellent

01 Jul 2025

Mrs Iryna

Nice clean hotel, close to a river walk.

Leisure Friends

6/10

Pleasant

27 Jun 2025

Sharron

The room was tiny! The bed was soft & sloping & we both awoke several times in the night due to its discomfort. The view was of some abandoned buildings at the back of the hotel. The food was mediocre.

Leisure Partner

4/10

Poor

17 Jun 2025

david

The tiny bedroom was a joke. three quarter bed in a single bedroom is not fit as a double. No wardrobe, no mirror and no room to move around or get changed. Advertised as breakfast included but failed to say it was only continental. Feel robbed
Never again

Leisure Partner

10/10

Exceptional

08 Jun 2025

Tiffany

Excellent hotel, friendly staff and a great location.

Leisure Friends

4/10

Poor

05 Jun 2025

Sophie

We were lucky to visit Scotland when we were having lovely weather about 20 degrees. However our room was on the top floor which meant it was very hot. The window wouldn't open very wide due to the design and the curtains. There was a fan in the room but it was just blowing the hot air around.
It would have been nice if the room was attempted to have been cooled prior to our arrival.
We were also next to the laundry room and the washing machines were spinning at gone 22:30 at night making everything in the room shake.
Appreciate this may be a one off occurrence but it did severely impact our stay especially as we were struggling to sleep in the heat anyway. I let the hotel know in the mornight, but didn't feel they were apologetic and just said it's unusual weather. If visiting in summer months it's worth bearing in mind.

Partner

10/10

Exceptional

01 Jun 2025

Christine

The room was fantastic, hotel and service were great. Perfect location for what we needed.

Partner

10/10

Exceptional

19 May 2025

Neil

Rea

6/10

Pleasant

16 May 2025

Alan

Check in gave us a room which was inconvenient (3 flights of stairs), and Very Small.
Another desk clerk later corrected that and gave us a more suitalbe room.
Staff was great, facilities are old, with the exception of the bathrooms.

Leisure

10/10

Exceptional

09 May 2025

Sarah Belshaw

I was in Helensburgh to attend my cousin's funeral. The hotel could not have been better. I only ate breakfast twice and it was delicious. The staff were friendly and very helpful. The hotel is centrally located and it was easy to get to anywhere I needed to be. All in all, a very good experience and I will recommend the hotel to my friends who might be visiting Scotland.

Self

10/10

Exceptional

25 Apr 2025

JOHN

Glass doors on the bathrooms was a shock, suggest they be changed.
other than that our stay was faultless

Friends_and_family Family

8/10

Excellent

16 Apr 2025

Richard

This hotel is well situated on the main road going through Helensburgh. There are a number of pubs and restaurants within walking distance, and the hotel also has a restaurant. Parking is free, in the large leisure centre car park across the road. The only negative for me was the hotel does not offer a cooked breakfast, which is surprising as it has a restaurant built into it. The continental breakfast appeared to be your average hotel continental breakfast. Staff were friendly.

Leisure Family

10/10

Exceptional

13 Apr 2025

Leigh

Lovely boutique hotel, 4th stay and it never disappoints.

Nice clean rooms
Brilliant power shower
Comfy beds

Leisure Family

10/10

Exceptional

09 Apr 2025

Julian

Lovely boutique hotel on the seafront. Lots of nice small touches made it stand out and free breakfast was welcome too.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Morag

Fantastic Find.

This is such a lovely wee Hotel fantastic location really friendly staff our room was fab with great views a bit quirky which made it special. We a definitely coming back. xx

Partner

10/10

Exceptional

21 Mar 2025

Bhargav

Property has restaurant and located next to waterfront. Car charger is available close to the hotel. Staff were amazing and very helpful.

Leisure Family

8/10

Excellent

14 Mar 2025

Verified traveler

Over priced

The room was nice .wasnt happy about the see through bathroom door.There wasn’t any privacy.The down stairs bar area where we ate our food was needing a freshen up.The food was not great and the breakfast was pretty poor.For the price we paid for the accommodation I think it was over priced.

Friends_and_family Friends

6/10

Pleasant

13 Mar 2025

Ken

Nice hotel in a convenient location to visit Helensburgh. Tasty continental breakfast served though there was only white bread.
Lots of creaking flooring meant regularly woken up. Had a coffee machine but no instructions. I had to clamber under a table to plug it in. The mattress was very soft, too soft for me but that's personal choice. The reception was rarely manned.

Leisure Self

8/10

Excellent

09 Mar 2025

Stephen

Nice hotel, well decorated only negative is when we checked in we were told Sunday breakfast is between 8-10. We went to breakfast at 9:30 where there was not much left and advised breakfast finishes at 9:30. Although we got fresh tea and a couple of fresh pastries. We did feel a little bit of an annoyance at the start. However worth the stay.

Partner

10/10

Exceptional

09 Mar 2025

Lynn

Had a lovely stay, Melina and Gary were both so nice and made our stay so nice
We will be back x

Leisure Friends

10/10

Exceptional

02 Mar 2025

Iain Coventry

What a gem of place. The room was amazing with lots of style and nice touches. Will 100% recommend to friends

Partner

10/10

Exceptional

09 Feb 2025

Lucy

Idyllic and relaxing

The hotel is minutes walking distance from the train station and the view down is idyllic itself looking towards the water. The check in was easy and the staff were very friendly and helpful asked us if we would like to book our meal in the restaurant and although we were also told when breakfast was, I liked that everything you’d need to know was also on the key ring to your room. The room was spacious, the view was amazing from either windows and the shower was exceptional. The bed was so comfy and the coffee machine is a nice touch. I also love that the shampoo, conditioner and soaps are all scottish made and all natural. The extras of the dental kit (toothbrush and toothpaste) and shaving kit(shaving gel and razor) was a nice suprise. The breakfast was excellent, there was a lot of great choices available and the fruit tasted fresh. The bar area is also a nice place to have drinks or something to eat as it’s relaxing and full of character and charm.

Partner

10/10

Exceptional

09 Feb 2025

Neil

Fantastic boutique hotel.
Located on the the front in Helensburgh. Nice bar and restaurant, very nice room and ensuite.
Staff were very helpful and the one evening meal we had was really good.
The staff were very accommodating with out son from the base coming down to share breakfast with us.
We will definitely be staying again.

Partner

8/10

Excellent

02 Feb 2025

Amanda

Lovely modern hotel

Lovely hotel; the decor was fabulous. Comfortable room with water, chocolates and coffee, tea and biscuits. Good shower but not so keen on a glass door to the en-suite! Staff very friendly and helpful.

Partner

6/10

Pleasant

31 Jan 2025

Andrew

Average

Very average hotel. We paid £100 for our room which was nice but a little tired. Probably worth no more than £70. The bathroom is a bit weird as it’s a glass partition. The shower area had a musty smell with black mold all around the silicone areas. The food bill for 2 mains and 2 desserts and 2 drinks came to £76 pounds . Pizza was lovely but sadly the bolognaise was poor. The mince was all clumped together in large lumps and it really lacked in any flavour. My tiramisu looked amazing but unfortunately lacking in flavour with the texture of an old piece of gum that had been chewed for too long. Went down for breakfast in the morning to be told no cooked breakfast but they might do it in the future. The continental breakfast consisted of a couple of different cereal, toast, tinned fruit cocktail, jam and tea and coffee. No cheese, ham or Croissants that normally come with continental breakfast. It’s a nice location and if you do decide to stay here I’d recommend eating out. The staff were pleasant enough.

Partner

8/10

Excellent

11 Jan 2025

Neil

Nice hotel with friendly staff. The double room we stayed in is quite small with very limited storage. The bed was a bit lumpy in parts. The continental breakfast was great. Would stay again but in a different room.

Leisure Partner

10/10

Exceptional

10 Jan 2025

john

Lovely stay

Very comfortable stay.Staff very friendly and sorted out car parking for us.

Partner

10/10

Exceptional

23 Dec 2024

Josh

Outstanding all round, I will definitely be back.

8/10

Excellent

21 Dec 2024

Aaron

The staff was great. Food was tasty.

Business Self

10/10

Exceptional

08 Dec 2024

Frances

Great hotel

Great location, hotel was lovely. Really liked the decor. The double room was idea and had a record player in it which was nice to play. Nice touch

Partner

8/10

Excellent

24 Nov 2024

Henry

Nice and clean ! Warm and comfortable room ! Definitely stay again!!

Leisure Partner

10/10

Exceptional

18 Nov 2024

Joe

Comfortable bed, clean hotel with great atmosphere. A must stay if in the area.

Business Self

8/10

Excellent

04 Nov 2024

Peter

A slightly quirky hotel, run by friendly staff
Continental breakfast the only option and rather disappointing
Otherwise all good , will stay again

Business_and_leisure Partner

10/10

Exceptional

02 Nov 2024

Bobbie

Practically Perfect 👌

Excellent from start to end. Greeted warmly at check in and our dog Nova was also warmly welcomed. We were in room 1 and it is stunning. We loved the retro vibes and the sea view. My husband especially loved the working record player. Bathroom was beautiful and smelled divine thanks to the lovely toiletries. Love that they have used Scottish brands! Also had wee extras like a shaving kit and debtal kit. The power from the shower was fantastic. We had dinner here too and it was fab. The staff were super friendly and efficent. Food was lovely and well presented, I loved the plates. My salmon was slighly over done but it was still delicious and I beleive it was locally caught. Hubby said the steak pie was amazing, he also loved the mango and apple crumble. The bed, my goodness I wanted to take it home it was so comfortable! Breakfast is continental which I know isn't everyones cup of tea but was ideal for me. Bread, smoked cheese, tomatoes, fruit, yogurts, smoothies, pastries, juices, meat, soft cheese, cereals, tea and coffee. Ideal! All in all we had a lovely night and I'm only annoyed that I couldnt stay longer.

Partner

8/10

Excellent

01 Nov 2024

Anthony

A nice hotel with good facilities and excellent staff

Leisure Friends

6/10

Pleasant

26 Oct 2024

Heather

Co-op reduced aisle breakfast!

Small rooms but worked fine for me as I was on my own and just staying one night. Would be worth upgrading if you’re a couple or staying longer.
The en-suite is nice and has conditioner which is always a win!
Tea, coffee and biscuits in the room as well as a record player.
Breakfast wasn’t really worth getting up for, very basic continental- the fruit salad had gone off and smelt of vinegar and the pastries, cheeses and meats weren’t the best quality- kind of felt like they raided the co-ops reduced aisle!
Overall fine for crashing for the night but not sure I’ll be back.

Business

10/10

Exceptional

18 Oct 2024

Mrs Wendy A

Night away

Great place comfy bed good food, friendly helpful staff

Business

10/10

Exceptional

17 Oct 2024

Sharri

We really enjoyed our stay at the Riva. It is an older property that has been updated and was a perfect spot to relax in between our outings in the area. The train station is so close and we enjoyed walking the area safely

Leisure Partner

10/10

Exceptional

13 Oct 2024

Jo

My niece and I really enjoyed our stay at the Riva. It's a small, intimate hotel with bar that is very nicely appointed and beautifully decorated. Fabulous location, friendly staff, delicious breakfast, comfy beds and excellent shower!

Leisure Family

10/10

Exceptional

13 Oct 2024

Julie

First day in Scotland

The folks who run the Reba boutique are super friendly Breakfast and dinner last night was delicious. Really good location with free parking across the street. Our room didn’t have a view, but we had one double bed and a pullout sofa. Bathroom was really clean. I would recommend this place for a family.

Friends_and_family Family

10/10

Exceptional

12 Oct 2024

Clare

Lovely overnight and friendly staff

Leisure Partner

10/10

Exceptional

08 Oct 2024

Fiona

Great little place!

Really loved this place for its stylish boutique vibes, very comfy and clean room, lovely staff and perfect central location plus on the waterfront. Would definitely stay here again.

Business

6/10

Pleasant

27 Sep 2024

Peri

If you stay here ask for room 2, loch views, large room.

Hotel is noisy but the beautiful room makes up for the noise. Bin men come at 6am on a Sunday and can hear the people above you all the time.

Bathroom door is odd as can see your partner the whole time they are on the toilet.

Room is clean and modern and very big.

Leisure

8/10

Excellent

26 Sep 2024

Joy

Lovely idea for record player but was unable to use it due to faulty needle. Would have given it excellent but the see through door to the toilet let it down.😳😳

Leisure Partner

6/10

Pleasant

19 Sep 2024

Janet

No hot water to have a shower on both days. Breakfast not that exciting. Room very small for a twin room needed to keep light on all of the time due to not very big window.

Leisure

4/10

Poor

17 Sep 2024

Liam

Small double rammed into a single room.

Pros:
- Friendly staff who cant do more for you
- recently renovated
- good location
- good continental breakfast

Cons:
- a double room was booked, however A small double bed was crammed into a single room for us with not enough space to move or unpack.
- bathroom was tiny, incredibly difficult to use. The sink was coming out into the middle of the already limited space.
- shower door didnt close and opened into you whilst showering.
- dressing table drawers couldnt be used as they were blocked by a wall.
- old, very springy mattress.
- very bright fire light on all night which kept us up, along with the door that rattled all night.

Partner

4/10

Poor

13 Sep 2024

Amy

Nice decor. Got walked in on by staff whilst changing. Very hot with no opportunity to open windows. No hot water for shower in the morning.

No offer for any compensation when complaint was heard.

Leisure Self

10/10

Exceptional

12 Sep 2024

Deborah

Enjoyed our quiet stay . Perfect location.

Leisure Family

6/10

Pleasant

09 Sep 2024

Dean

Room was disappointing.

10/10

Exceptional

06 Sep 2024

Andy

Extremely comfortable and clean. The staff were very friendly and accommodating.

Leisure

8/10

Excellent

05 Sep 2024

Sue

The food was superb with lovely decor. Very friendly staff.

They could do with a full length mirror and shelf and hooks for coats in the room. Wonderful shower. Beware the kitchen shuts at 8pm. Could do with brightening the outside of the hotel as not very inviting from the outside, loads of free parking over the road. I would go there again.

Leisure Friends

10/10

Exceptional

05 Sep 2024

Ron

They did delete a few items from their Gluten Free list for food, breakfast is not a cooked one anymore also. The staff was very nice and helpful. Very clean location and in the center of the town.

Business Self

10/10

Exceptional

24 Aug 2024

Christine

Overnight stay to meet friends. Had a lovely meal and very pleased with my room. Would recommend this hotel.

Self

6/10

Pleasant

19 Aug 2024

Abdul Mumit Chy

Poor Customer service, in the bedroom & bathroom things are broken and not working properly. Late night the hotels was audible because there was a pub next room near the reception.
The breakfast was disappointing with no hot meals just continental breakfast. Lastly early check out of 10 am with no comprise and extra fee charged for later check out.
Very disappointing stay 😟

6/10

Pleasant

19 Aug 2024

Lizzie

Welcomed by a very friendly lad who was new to the hotel. Room small but clean and good price. Very dog friendly. Sunday evening and told by rather sullen manager (who did mellow slightly) that we couldn't have anything to eat. Eventually agreed we could (info said last order 8.45 and this was about 8). Excellent pizza and salad with friendly waiting staff.

Partner

6/10

Pleasant

03 Aug 2024

Nigel

Helensburgh stop

Very average hotel. The pillows and towels were dirty. Room was extremely hot. Needed to search for staff, but they were friendly. Young girl at breakfast was new, and probably tried the hardest to please guests. Breakfast was toast and cereal with a little fruit salad. No view in the room but the hotel is right on the water, with free parking just a short walk away at the leisure centre. Didn’t have dinner at the hotel but by all accounts it is popular. Not really boutique!

Partner

8/10

Excellent

02 Aug 2024

Verified traveler

1 night away

Had a lovely night stay here. The room was beautiful. The staff were really lovely and the breakfast was too. You could here a bit street noise from the rooms but that would be my only negative.

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Philip

It was very good staff lovely had a few drinks in bar was not overly pricy bed very comfortable . In the morning the continental was good and enough for us .

Business

10/10

Exceptional

21 Jul 2024

William

The food and the staff are great.Have stayed there on two occasions .

10/10

Exceptional

21 Jul 2024

JULIA

The hotel has recently been upgraded, room was clean,nice and quiet

Leisure Partner

10/10

Exceptional

21 Jul 2024

Rose

Great room shower was running cold

Leisure

8/10

Excellent

16 Jul 2024

Beverley

Clean and comfy and dog friendly

The room was lovely, comfortable and clean (we had a smaller room previous week and there wasn't much room for our little doggie, but this one was slightly bigger and it made a difference). The lady who welcomed us was lovely both when we arrived and at breakfast. The reason I marked middle point for service was because we had a meal in the evening and we were one of three groups who were waiting quite a while to get served and for empty pots to be taken away. That said, the food was lovely too! It may be down to only two members of staff being on; but it was a very long wait where each one of us had to go to the bar to ask for menu's; order to be taken...

Partner

10/10

Exceptional

13 Jul 2024

Audrey

2nd stay

So friendly and rooms are comfy and spotless. Love the record player in the room. Complimentary water n wee chocolates. Breakfast is continental. Very tasty. This was our second time staying. We were in room 9 on the second floor. No a great view but the room was smashing. We will be back.

Partner

10/10

Exceptional

13 Jul 2024

Lynn

Beautiful hotel, enjoyed our stay and lunch

Leisure Partner

4/10

Poor

08 Jul 2024

Matthew

The room was pleasant and adequate for a one night stay. Bed was comfortable. Breakfast was appalling. Very little food available, no service, very poorly organised. Bacon, sausages kept warm and did not looked cooked.

Leisure Partner

8/10

Excellent

05 Jul 2024

Peter

It was a nice little hotel, absolutely fine for our short weekend break visiting friends. The staff were lovely, very helpful and friendly.

Leisure Partner

6/10

Pleasant

01 Jul 2024

Verified traveler

Overall stay was fine. Friendly staff and tasty dinner. Room was nice, but obviously needed new sealant around shower as very mouldy and no coffee pods supplied despite that being a feature of the room. Breakfast could be improved - found it slightly odd to offer some aspects of cooked breakfast (4 types of meat), but none of the other aspects (like beans, mushrooms, tomato) to round it out - and coffee was seldom refilled.

Partner

10/10

Exceptional

29 Jun 2024

Rex

What a little gem, lovely hotel good food , comfortable room and a delicious breakfast from Debb. Highly recommend 👌

Leisure Partner

6/10

Pleasant

28 Jun 2024

Kimberly

Disappointing stay

We stayed here for one night in between destinations and were disappointed in the stay. We had high hopes since our other accommodations for our trip were also at small boutique hotels but this was lacking. The photos looked really nice but we found the place to be underwhelming and the room was even smaller than expected with minimal privacy for the bathroom. The window looked into a weird fake plant screen and didn’t provide for much draft to keep the room cool. The breakfast was lacking, there was hardly anything available. The staff seemed to be going through the motions and not very hospitable. Not much available in the town either, I do not plan to return to Helensburgh.

Partner

8/10

Excellent

28 Jun 2024

Beverley

Lovely place overlooking the loch; room small

Was a lovely clean hotel, that we booked as it is dog friendly. the room was small which would have been ok if it had just been the two of us but it left little room for our dog to sleep on the floor, wherever it would lay down would be where we would need to walk to get to en-suite. Have booked for our return journey from the highlands and asked if there was a slightly bigger room - was informed the room would provide a little more space.

Partner

8/10

Excellent

25 Jun 2024

Louise

Lovely interior. Staff friendly. Easy free parking opposite. There was no option to have a proper cooked breakfast though, and the lady working there had to go out and get extra food as the buffet ran out despite not many people staying

Leisure Partner

8/10

Excellent

21 Jun 2024

Len and Trish

Very central,room very small but well equipped. Staff very helpful.

Leisure Self

8/10

Excellent

20 Jun 2024

Grant

Very attentive staff, comfortable well appointed rooms.

Leisure Family

8/10

Excellent

18 Jun 2024

David

Staff friendly and helpful room smallish but nice decor on suite superb everything very clean
Breakfast chaos, cooked breakfast offered sausage that dident look cooked bacon, haggis and blackpudding that’s it no eggs continental option very sparse no decent cereal and no clean plates to put anything on seemed to be staff shortage ?

Leisure Partner

2/10

Poor

13 Jun 2024

Edward

C

Leisure Family

10/10

Exceptional

08 Jun 2024

Tala

Really pretty hotel, room was nice and spacious, and breakfast was great. :)

10/10

Exceptional

08 Jun 2024

Jane

Excellent accomodation, foid and service.

1 night stopover. Room small but comfortable and all we needed supplies with a nice touch of even a record player and records in the room. Hotel furnished and decorated really well, foid excellent and staff friendly and efficient (especially Poppy)

Partner

6/10

Pleasant

07 Jun 2024

John

Hotel overlooked River Clyde. Very small room, nice staff.

8/10

Excellent

28 May 2024

Mauricio

That staff are fantastic, truly made the stay fantastic.

Leisure Pet

10/10

Exceptional

26 May 2024

PETER M

Very friendly staff, excellent breakfast, comfortable room. Hotel is in middle of town, very convenient.

Leisure Self

8/10

Excellent

25 May 2024

John

Mirror required in bedroom

8/10

Excellent

14 May 2024

Claire

Curtain rail broken on one window so we could only close the curtain on half of that window.

6/10

Pleasant

08 May 2024

Verified traveler

Fake plant screen view from window. Coffee machine didn’t work (descaling needed).

Breakfast was a small table of items.

Friends_and_family Family

10/10

Exceptional

07 May 2024

Joan

I have been coming to riva hotel for a couple of years and have always enjoyed it the sataff are very friendly and helpful i

Partner

4/10

Poor

02 May 2024

Alison

Hotel is tatty from outside , blind dirty and broken.
First impressions not great in that number on door was missing and superior room we were in looked out on a wall and nothing else .
Photography of room was very creative as room was tiny but looked ok on website .
Bathroom tiny and main complaint was no hot water for shower.
The worst was yet to come as we paid for what looked like a proper cooked breakfast on your site .
Apparently they have stopped doing cooked breakfast and now had a paltry looking buffet. Food looked inedible and so had to go somewhere else for breakfast .
They need to update their website and you need to sell a product that is fit for purpose .
We would like some money back as description on your site did not fit the reality .

Leisure Partner

10/10

Exceptional

28 Apr 2024

Eleanor

Lovely hotel with really friendly staff:) definitely recomend staying here!

Leisure Friends

10/10

Exceptional

22 Apr 2024

Frank

hotel was great but booking through hotel.com was problematic and ended up paying twice and hotel had trouble figuring how to process a refund of one payment through hotels.com. supposedly done but may take two weeks to get it through.

Friends_and_family Family