Name: New Alexander Hotel
Address: Via Bersaglieri D Italia 19, Genova, 16126, IT

10/10

Exceptional

15 Jun 2026

Paulina

Excelente ubicación cerca a la estación de tren, metro y bus turístico. Muy amable el personal de recepción.

Self

6/10

Pleasant

08 May 2026

Norine

Mold in the shower

Partner

8/10

Excellent

03 May 2026

Usman

Nice clean hotel

Self

8/10

Excellent

03 May 2026

Usman

Nice hotel friendly staff and good location for day trips near the station !

6/10

Pleasant

15 Apr 2026

MARIA

Cleanliness was mediocre. The cleaning team was not doing a proper job, bed not made, no replacement towels, besides, one of the cleaners was constantly spitting while doing his job. Disgusting!

Self

4/10

Poor

19 Nov 2025

Linda

No one spoke English and very very rude when I suggested using translate app. They charged 7 euros for breakfast that did not look very good. I had 2 cups of coffee and a glass of oj for 7 euros. Location was good for us but nothing else was. Would not stay here again.

8/10

Excellent

05 Oct 2025

John

great location for convenient access to the port and cruise line. Friendly helpful staff.

Leisure Partner

8/10

Excellent

23 Sep 2025

John

Good location for cruise access. Good value.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Michael

The area around the hotel was not the best in terms of feelings and looks. It looked real shady and we did not feel safe walking around. The hotel itself wasn't that great either. We had someone randomly knock on or door around 11;30pm and did not answer back when I asked, \"who is it?\" The room was musty and moldy in smell. I would not recommend staying here.

The breakfast provided in the morning was the highlight of the stay here.

Leisure Family

6/10

Pleasant

15 May 2025

David

Arrived to the location from train station. Needed to visit the cruise terminal and the hotel was a perfect distance from train station and cruise terminal to be able to walk to either. The location seemed alot nicer in the pictures.

Business Self

4/10

Poor

21 Apr 2025

Bradley

The early morning staff (gentleman) was a bit short and not nice. I am guessing because we arrived at 4:30 am due to flight delays. After standing outside ringing a door bell for maybe 20 minutes. He asked \"why didn't you use the bell\" I guess that question was because I knocked on a back door or window and it woke him up. The elevator can only hold two people and two small suitcase. I could image during the day, it won't be available. Luckly it is only 6 floors. This place will not work for disabled or handicap people at all. The room was clean but both beds had stained on dust cover or comforter. The window was left open (without a screen) and there were a collection of flying bugs (moths and mosquitoes) The shower was a closet 38 inch (96cm) cube. I am 6'2 (187cm) and 260 (118km). So I could not bent over or raise my arms in the shower closet. The water came out of the shower head has a very light mist. The best part was it is a short walk to the cruise ship docks and the normal front desk receptionist (women) was lovely and nice.

Leisure Family

8/10

Excellent

12 Oct 2024

Song-Fang

Convenient for transportation.

Leisure Family

8/10

Excellent

11 Oct 2024

Stanislav

An overpriced hotel near the bus station, train station, and a cruise terminal. Dodgy area around with homeless/strange individuals loitering around the hotel entrance. The elevator won't fit one person. Front desk was helpful, cleaning personnel needs training and stricter supervision.

Leisure Family

4/10

Poor

26 Sep 2024

Silvio

Not worth the money. Better to do an AirB&B

Business

2/10

Poor

09 Aug 2024

Christopher

Filthy old and uncomfortable.

8/10

Excellent

02 Aug 2024

John

Great place not too far from port area.

Leisure Family

10/10

Exceptional

15 May 2024

Lijing

Excellent

10/10

Exceptional

10 May 2024

Lijing

What a beautiful and lovely hotel!

Leisure Family

10/10

Exceptional

31 Oct 2023

Suzanne

I found the staff were very helpful with communication through expedia.. wonderful!! Thank you.. very clean.. great.. the only problem was elevator does not match room.. so you have to walk one flight up or down. But everything else great! Thank you!

Leisure Partner

10/10

Exceptional

29 Oct 2023

Suzanne

When you go to the 4th floor.. you have to walk the luggage down a flight of steps.. difficult

Leisure Partner

4/10

Poor

26 Sep 2023

kevin

Not very clean and didn't seem to safe

Leisure Partner

6/10

Pleasant

22 Sep 2023

Hiroaki

Concern about lift

Leisure Family

8/10

Excellent

15 Jul 2023

Victor

Place is really nice but the area does not feel safe

6/10

Pleasant

12 Jul 2023

Verified traveler

So-so

+ near railway station
+ good price
- not so clean
- old rooms
- not so safety district

Partner

10/10

Exceptional

16 Oct 2022

Calvin

Vestiges of 1970's design, lots of hot water, friendly staff.

Leisure Self

8/10

Excellent

22 Sep 2021

Horrol

Hotel

Friendly and nice staff

Business

8/10

Excellent

08 Nov 2019

Agnes

We had a pleasant stay in this hotel, it ticks all the right boxes for our needs in terms of public transport links, just walking distance to the main attractions, cafes and supermarket nearby. Plus the lovely receptionist, Julia has taken the trouble to do us a very great favour for our friend. We would definitely stay again in this hotel and would recommend it to friends and family

Partner

6/10

Pleasant

01 Oct 2019

Verified traveler

The transportation of this hotel is very good. It is close to train station, Metro station and even the airport.

Leisure Family

2/10

Poor

16 Sep 2019

Ernest

Not a good place!! Walking in at night is not a comfortable feeling. Rough area, and hotel needs help!
Never again!
Should not be on hotels.com much better places to use. Look somewhere else. Very little choice on hotels.com, felt a little ripped off.

Partner

8/10

Excellent

11 Aug 2019

Joanne

The hotel was very relaxed, the staff were very friendly and helpful and the beds were very comfortable. Lovely bathroom.

Partner

2/10

Poor

09 Aug 2019

Verified traveler

I didn't check in because there was no air condition the hotel was very dirty and no one speak English so please do not charge me for these rooms that I did not check in

Leisure Family

8/10

Excellent

22 Jul 2019

Verified traveler

It was definitely fine for a quick trip to Genoa! It's nothing special, but it's a good value for your money! The breakfast was average but filling!

Leisure Self

8/10

Excellent

25 Jun 2019

Rowan

Great location to port or station.

This hotel was an excellent choice for us as we ended our cruise at the port and walked a short way to the hotel. We were greeted warmly and our room was ready early so we could check in then do our sight seeing around Genoa. It was with easy walking to most everywhere with a small supermarket next door and the sight seeing buses etc.

Friends

8/10

Excellent

11 Nov 2018

Verified traveler

Location is the only bonus!

Convenient for location only cross the road to get to the train station and close to the centre and marina area. Basic with old furniture if you are happy about it. The bed was horrible, kept waking up as the bed frame make loud noises as you turn while a sleep! I would rate it as low three star or 2 stars

Partner

8/10

Excellent

22 Aug 2018

Manuel

Good and handy location

Partner

8/10

Excellent

18 Jun 2018

Verified traveler

Close to the train station. In a walking distance from the main attractions.

6/10

Pleasant

30 May 2018

Caroline

Few hours rest

We only stayed for a few hours to get ready to catch the night bus to Pompei. The hotel is clean but outdated. It is literally in front of Principe station so handy, but very noisy.

Family

8/10

Excellent

03 Apr 2018

Verified traveler

near the station

It is located a few minutes walk from the train station. However, it is relatively declined place, and may not good to walk to the hotel at night.

2/10

Poor

26 Dec 2017

Verified traveler

Vacation from hell at the new Alexandra hotel in

Drug and alcohol infested area. Park in front of hotel where homeless and drug dealers hang out. Afraid for our safety. They fought (physically) all night long. We did not sleep because of the screaming and fighting near our window. Someone opened our door during the night and left when they heard our screams. We developed a terrible cold due to the dirty heating system. The pictures of the rooms are very deceptive and do not represent the true image of the rooms. The staff (except for the chamber maid) was terrible. They did not provide any information or tried to answer any of our questions about the area. You should not recommend this hotel to your customers.

10/10

Exceptional

02 Jul 2026

André Thiago

O local é bem do lado da estação e de onde pega Ônibus, muito bem posicionado! Porém, fica no centro antigo… Um pouco mais perigoso a noite!

8/10

Excellent

28 Jun 2026

Ma. Irma Yolanda

La ubicación es magnífica el puerto de Cruceros está justo enfrente del hotel. Muy limpio la habitación pequeña pero muy limpia y de baño amplio
En generaluy bien

Family

4/10

Poor

04 Jun 2026

jose

Le seul positif, est l'accueil de la réceptionniste extrêmement gentille.
On nous a remis des clés d'une chambre qui n'était pas faite. On nous a changé pour une 2e ou la climatisation ne fonctionnait pas. Le coffre était bloqué, et la fenêtre donnait directement sur un mur que l'on pouvait pratiquement toucher...
On nous a donné un 3e chambre ou un mur était moisi.
Comme nous avions réglé nous avons été obligés de rester. Et quand nous nous sommes couchés oh surprise, il y avait des trous dans les draps. J'ai dû étendre des drape de bain pour cacher les trous. Car à minuit j'avais pas envie de faire changer les draps.
Pour être honnête, nos amis qui avaient réservé sur une autre plate-forme on eu un une belle chambre. Au 5e étage.

Friends

10/10

Exceptional

01 Jun 2026

Ilaria Azzurra

Abbiamo soggiornato per una notte, tariffa competitiva visto il periodo. L'albergo è attaccato alla stazione e al Museo del Mare, alcuni arredi sono un po' usurati, ma è tutto molto pulito. Abbiamo usufruito del parcheggio convenzionato della stazione P.Principe con una buona tariffa giornaliera. Colazione buona, nota molto positiva tutte le pietanze erano coperte da cloche di plastica, quindi niente del buffet è alla portata di improvvisi colpi di tosse e starnuti degli ospiti. Il vero punto di forza è lo staff, sono tutti gentilissimi e disponibilissimi.

Partner

10/10

Exceptional

03 May 2026

ELSON

Hotel super bem localizado, perto da estação de trem, metrô e terminal de cruzeiro. Bom café da manhã. Equipe atenciosa e sempre presente.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Fabio Antonio

Excelente estadia para quem vai pegar um cruzeiro, fica a poucos metros do porto. Quarto confortável, café da manhã bom.

Partner

10/10

Exceptional

01 Mar 2026

Heloiza

Sim e sim

Partner

6/10

Pleasant

23 Feb 2026

Mattia

Ho alloggiato una notte a cavallo di sabato e domenica.
Pro
Posizione: non troppo lontana dal centro, vicina all'acquario e al porto, attaccata alla stazione quindi comoda se si arriva in treno. Se si è fortunati si riesce anche ad avere una vista abbastanza carina;
Personale: estremamente cordiale, gentile e disponibile, la ragazza alla reception è stata squisita;

Ok
Costo: Non basso ma nemmeno alto anche durante il weekend, 80€ in bassa stagione (senza colazione), per una camera per due lo trovo nella media.

Contro
Posizione: essendo vicino alla stazione, di fronte a una piazzetta diciamo che c'è un po' di degrado a ogni ora del giorno, paradossalmente più durante il giorno, dove abbiamo assistito a una semi-rissa tra due ragazzi con alto tasso alcolemico in corpo;
Camera: Sente un po' il peso degli anni, così come le lenzuola e gli asciugamani che, potremmo essere stati sfortunati noi, ma erano tutti macchiati, non sporcizia \"fresca\", semplicemente molto utilizzati.

in Sintesi:
Se vi serve un hotel alla mano per l'acquario o zone limitrofe e soprattutto vicinissimo alla stazione va bene, credo che a quel prezzo in alta stagione sia ottimale, in bassa stagione, si possa trovare anche di meglio, soprattutto se si è particolarmente sensibili alla zona esterna un po' degradata.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Daniel Ricardo

La ubicación es perfecta, y la recepción tambiem

Leisure Self

6/10

Pleasant

08 Jan 2026

joao markus

The room wasn't very good, and the service wasn't good.

Leisure Partner

8/10

Excellent

25 Dec 2025

Perry

Accoglienza gentile. Camera pronta e pulita e spaziosa. Check-in veloce. Tutto bene.

Business

4/10

Poor

16 Nov 2025

Iris Shadi

buena ubicación, tiene tienda de conveniencia justo al lado y está cerca del metro y la estacion de trenes, desafortunadamente su limpieza deja mucho que desear, cuadros y paredes llenos de moho, baño con hongos, frigobar sin funcionar, amanecí hinchada y enrronchada de alergias de tan terrible ambiente en donde me hospedé

Leisure Self

2/10

Poor

12 Nov 2025

Christian

La prima stanza assegnata era non rifatta, mi danno la chiave e trovo la sorpresa .Mi assegnano altra camera , ok ( sono arrivato alle 17)

Ore 5:15 del mattino musica latino americana a Palla

La Convenzione con l’osteria Da Mario , come le Favelas Brasiliane .

Business

8/10

Excellent

01 Nov 2025

PAULO AUGUSTO

Quarto bem moderno e confortável.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Valentina

Muy limpios, el desayuno muy rico, la atención muy amable y está ubicado en una buena zona para quienes tengan crucero. Tiene una estación de metro justo al frente , y está a 5 minutos caminando del puerto.

Leisure Partner

2/10

Poor

06 Oct 2025

Jose santos

Muy mal servicio

Me quedé dos días , el primero por un retraso con los problemas de tren, iba a llegar tarde y no contestaron nunca como podía hacer check in , después del horario habitual, por lo que tuve que esperar a las 6 am a que estuviera una persona y ya me dio mi habitación , el segundo día que me hospedé , llegué temprano y todo bien, solo que no me dejaron desayunar , me dijeron que hasta las 7.30, eran las 7 y ya estaba una persona preparando todo y bien me podía haber dejado entrar por algún café o jugo, pero no fue así, muchas veces las personas que utilizamos hotel , dejamos las habitaciones temprano para ir a otros destinos , no es un hotel que la gente se quede todo el día a disfrutar de sus instalaciones , es muy tarde servir desayunos hasta las 7.30

Self

8/10

Excellent

03 Oct 2025

Nicola

Camera pulita. Tutto sommato buona struttura.

Business

10/10

Exceptional

02 Sep 2025

Verified traveler

Genomresa

Nära tågstationen och allt man behöver fanns.

Self

6/10

Pleasant

28 Aug 2025

CEDRIC

Passable

Le déjeuner s’il ni a presque plus rien il ne remette rien
Le lit au bout de deux nuits un mal de dos

Business

6/10

Pleasant

09 Aug 2025

Verified traveler

Passable

Climatisation bruyante obliger de laisser les rideaux ouverts sinon le frais ne passe pas chambre en piteuse état tout l’ensemble demanderait de la rénovation surcoté pour un trois étoiles

Business

4/10

Poor

08 Aug 2025

CHRISTINE

Loin d un trois étoiles

L'hôtel est bien situé près de la gare et du métro c'est son point fort. Cependant le 3 étoiles n'est pas mérité. Les chambres sont très petites et vieillissantes. Le lit a grince toute la nuit et la clim faisait un bruit infernal.

Partner

8/10

Excellent

04 Aug 2025

Pia

Bra beläget

Gammalt slitet men låg perfekt vid buss och tågstation. Lyhört men fyllde syftet för vår gen9mresa. En säng att sova i mellan buss o tåg

Friends_and_family Friends

6/10

Pleasant

27 Jul 2025

hans

Time to update this hotel

6/10

Pleasant

30 Jun 2025

Isnardo

Ok

2/10

Poor

22 Jun 2025

Hassine eddine

Ich war nicht zufrieden

Leisure Family

6/10

Pleasant

19 May 2025

Andre

Usage purement technique de l'hôtel

court séjour avec un usage uniquement sommeil de l'hôtel

Partner

10/10

Exceptional

13 May 2025

Gilson

Minha estadia em Genova ficou perfeita graças ao hotel. Obrigada pelo ótimo atendimento… Perfeito

Partner

10/10

Exceptional

12 May 2025

Susanne

For a cruise tripp perfekt

Leisure

8/10

Excellent

01 Mar 2025

Federica

Soddisfatta

Sorpresa piacevolmente...camera ristrutturata e pulita con letto super comodo...Doccia moderna plurisoffioni...vicino al mare che alla stazione ferroviaria Genova Principe...e autorimessa in zona ... quando tornerò a Genova prenoterò sicuramente qui...

Friends_and_family Family

6/10

Pleasant

01 Oct 2024

Mikael

We only stayed for a night before going south.
Close to trains and busses but I wouldn’t stay for more than one night. Nice staff and clean facilities, breakfast were really simple but tasted ok.

Partner

10/10

Exceptional

24 Sep 2024

JONGSUH

친절한 리셉션!

Friends_and_family Family

2/10

Poor

21 Sep 2024

Daniel

Ich habe gar nie im New Alexander übernachtet !
Ich habe 1 1/2 Monate vorher storniert!
Expedia ist kriminell !
Ich habe den gesamten Hotelpreis NICHT zurückerstattet brkommen !!!!
Ihr seid kriminell

Never more Expedia !

by by

6/10

Pleasant

16 Sep 2024

WILIAM S

Ar condicionado muito fraco e geladeira não gela

Partner

6/10

Pleasant

15 Sep 2024

Björn

Bra läge. Dålig frukost

Partner

10/10

Exceptional

11 Sep 2024

Christelle

Personnel acueillant et disponible.
Merci encore pour l aide apportée pour le parking.

Partner

4/10

Poor

08 Sep 2024

Monica

….

6/10

Pleasant

25 Jul 2024

Erkan

Cenova merkeze yakın. Park alanı ücretli. Ama çevre çok güvenli değil. Aslında cenova çok güvenli değil. Çok karışık. Oda havasız .

Friends_and_family Friends

6/10

Pleasant

28 Apr 2024

Teresa

Struttura discreta e buona per un breve soggiorno.

Leisure Self

4/10

Poor

08 Apr 2024

Fabrizio

Camera sbagliata e pure fatiscente

Mi è stata affidata una camera con 2 letti singoli a fronte di 1 matrimoniale, in una camera che non era come quella pubblicizzata nelle foto d'acquisto. La camera infatti non è presente tra quelle dell'hotel, ma entrati in camera ci siamo resi conto del disagio. La camera era fatiscente, con mobili largamente usurati, pavimenti/muri/porte fatiscenti e sporcizia e macchie un po' ovunque. Anche la biancheria da letto non è stata risparmiata, mostrando delle macchie che potevano sembrare di sangue.

Anche Hotels.com non si è comportato a dovere, infatti, quando contattato alla richiesta di rimborso della notte è stato risposto che questa sarebbe stata corrisposta solo nel caso in cui la camera non fosse stata utilizzata. Benissimo, se non fossero state le 23.30 e mi fosse stato proposto un cambio albergo a quell'ora, con parcheggio auto pagato, colazione albergo pagata, bagagli tutti scaricati e la stanchezza del viaggio. Per questo siamo rimasti comunque in camera, facendo uno sforzo, ma non per questo saremmo dovuti essere stati 'puniti'. Di conseguenza abbiamo pagatouna notte in quella camera fatiscente altissimo!
La notte successiva, in maniera criteriosa, siamo stati trasferiti in una camera con matrimoniale, che non risultava fatiscente, e che era dotata anche di un ulteriore posto letto. Ci è stato detto che saremmo passati in questa camera tripla, addirittura senza aggiungere una differenza. Chiariamo: se siete voi a causare un disagio, a voi tocca riparare

Partner

6/10

Pleasant

25 Mar 2024

Gaston Andres Flores

Ok

4/10

Poor

17 Mar 2024

Lukas

Very old rooms that felt a bit dirty. The area seems fine and its nice that its close to the railwaystation. Staff is okay. Very loud, could hear everything from outside and the hallway.

Business_and_leisure Friends

8/10

Excellent

19 Feb 2024

Frédéric

Bon séjour

Le ménage était fait régulièrement. L'environnement direct de l'hôtel était correct et le personnel sympathique.

Partner

10/10

Exceptional

18 Feb 2024

Luigi

ECCELLENTE Avevo prenotato una camera singola e mi hanno dato una camera con letto matrimoniale, l'addetto alla reception è stato molto gentile, la colazione dovrebbe migliorare

Business_and_leisure Self

10/10

Exceptional

17 Dec 2023

Eugenio

Struttura allocata in pieno centro cittadino, a due passi dalla stazione di Piazza Principe

Leisure Partner

2/10

Poor

04 Oct 2023

Meritxell

Ratas, ruído, desayuno pobre y sin tener en cuenta intolerancias ni ofrecer alternativas, zona poco segura, aparcamiento lejos cuando decía que había, habitación enana respecto a las fotos... Y más cosas que no vale la pena mencionar...

Business

8/10

Excellent

03 Sep 2023

Enrico

Edificio datato ma ben tenuto, bagno in camera rifatto recentemente, letto comodo anche per chi come me supera i 185. Posizione perfetta per chi deve imbarcarsi in crociera o se deve prendere il treno a piazzale principe. Parcheggio a pagamento nel park della stazione ma coperto e comodo alla struttura. Abbiamo usufruito solo del pernotto quindi non posso giudicare gli altri servizi.

Leisure Family

2/10

Poor

14 Aug 2023

FREDERIC

N'y allez pas c'est une horreur

Trou dans la douche réparé par un scotch, très mal placé dans un quartier malfamé de gènes, bruit de perceuse le matin, ascenseur très étroit, et des bêtes dans la douche. Bref, une horreur

Friends_and_family Friends

10/10

Exceptional

27 Jun 2023

Madeleine

Très pratique, à deux pas de la gare de bus

4/10

Poor

24 Jun 2023

Verified traveler

Warning!!! Bed bugs!!

Friends_and_family Friends

10/10

Exceptional

19 May 2023

andre

3mon from cruise ship in old port…nice old hotel renovated..good breakfast…personnel friendly…not luxury but very convenient!!!

Leisure Partner

8/10

Excellent

02 May 2023

Alessia

.

Leisure Family

10/10

Exceptional

21 Apr 2023

Gabriele

Alles soweit ok.

Leisure Partner

2/10

Poor

19 Nov 2022

Helena

O hotel perto do Porto turístico, única vantagem. O resto é decepcionantes e terrívelmente não recomendado.

Leisure Partner

8/10

Excellent

15 Nov 2022

Pintér

Jó tranzit szállás

A szoba, fürdő, WC tiszta az ágy kényelmes, a reggeli korrekt, közel van a belvároshoz, a hopp on hop off a szálló mellett áll meg

Friends_and_family Family

4/10

Poor

27 Sep 2022

Andreas

Schon sehr abgewohnt,Bad unterirdisch
Zimmer super Laut

Leisure Partner

6/10

Pleasant

20 Aug 2022

Palle

Rengøring var utilstrækkelig.

Partner

10/10

Exceptional

16 Aug 2022

Julien

Très bien, serait pratique d’avoir une table à repasser!

Leisure Friends

6/10

Pleasant

21 Jul 2022

katia Maria

Frühstück kein Brot. erster Tag super freundlichen. Ein tag super,,,nur ein Tag....

Business_and_leisure Family_with_children

8/10

Excellent

16 Jul 2022

Gabriella

Good

Self

8/10

Excellent

24 Jun 2022

Francesca

Sono stata trattata in maniera estremamente gentile. Abbiamo soggiornato nella stanza 101 ed era rinnovata e pulita.

Partner

2/10

Poor

10 Jun 2022

Christian

3 rooms reserved, payment taken from Expedia, refused by the hotel. Arrived late and did not accommodate. Took over an hour to finally pay for new overpriced rooms.