Name: Hotel De Ville
Address: Via di Sottoripa, 5 1/2, Genova, 16123, IT

10/10

Exceptional

16 Jul 2026

Robert

Great location very walkable to many sights and also very close to bus and metro

Partner

8/10

Excellent

16 Jul 2026

Patti

My husband and I really like this hotel. I have to say, though on approaching the entrance, we were pretty creeped out. It was dirty on the outside with overflowing trash all over the sidewalks and some sketchy looking folks hanging about. We arrived after dark. That said, we were in Genoa, and the city is pretty gritty overall.

The location was great. The inside of the hotel was very nice and the artistic flare was much appreciated. The staff were very nice and the breakfast was terrific. I do think that paying extra attention to the entry area is warranted. It was a turn off. Inside, it’s like you are stepping into another world. In short, don’t let the entry area put you off.

Partner

10/10

Exceptional

30 Apr 2026

Margaret J

Very very spacious… an older building but my suite was well appointed and updated. Clise to all amenities… I loved it!

Self

8/10

Excellent

19 Nov 2025

Elena

Great hotel, spacious, friendly and welcoming staff, I had a pleasant stay. One remark, the noise isolation is not great so you feel any doors rattle outside, which is quite loud. But I had a great time and appreciate the stuff. Thank you.

Leisure Self

6/10

Pleasant

25 Aug 2025

LEONCIO

Genoa visit!!

We spent one night at the property, this was clean and spacious, this is very centric to the main attractions in Genoa.
The only negative point is at night, the place is surrounded by tramps which makes the place uncomfortable.

Friends_and_family Friends

8/10

Excellent

18 Jul 2025

TOM

The neighborhood was dirty and seedy.

Leisure Partner

8/10

Excellent

02 Jul 2025

David

Hot in Genoa

Just two nights during a heatwave. Great location but entrance bit scruffy. Friendly staff very helpful especially with complicated parking arrangements. Room spacious for a city centre hotel.

Partner

8/10

Excellent

20 May 2025

Howard

Two nights in Genoa

Great location and large room. Check in was good and receptionists was gave plenty of infabout the city.

Breakfast was partial buffet and partial order service. The logic of having to order fruit salad and cheese + ham was lost on me. Waited 15 minutes to learn that the order had been lost and than another 10 minutes to receive a coffee and small plate of ham. However, no bread or croissant available on buffet when this was served! Suggest that changes need to be made

Partner

10/10

Exceptional

17 May 2025

Roderick

Great location

Leisure Partner

8/10

Excellent

15 May 2025

Benoit

large bedroom and bathroom

Partner

8/10

Excellent

27 Apr 2025

Maria

Great hotel, very clean and friendly staff. Surrounding area seemed a bit unsafe.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Tatyana

Very cute hotel, huge room and very friendly stuff

Leisure Partner

10/10

Exceptional

10 Apr 2025

Martin

Very well located.
Very friendly staff.

10/10

Exceptional

26 Mar 2025

Christopher

Fabulous small hotel in Genoa

Great location on the waterfront. Room was exceptional

Partner

10/10

Exceptional

03 Dec 2024

Magdy

Superb hotel. Superb room. Staff are great. Breakfast is great. Property is an old building beauty restored as if it was just built. Location is perfect in the middle of all the tourist attractions. Just too many looters in the are making it a bit uncomfortable

Leisure Family

10/10

Exceptional

15 Oct 2024

Natalee

This hotel was lovely!

Close proximity to everything we wanted to see.

Comfy bed and large rooms.

Leisure Family

10/10

Exceptional

14 Oct 2024

Julie

Traveling alone, I felt safe and well taken care of. Lovely!

Leisure Self

10/10

Exceptional

12 Oct 2024

Ruben

Very good Hotel.

Business Partner

8/10

Excellent

06 Oct 2024

Margaret

Bedroom was large and well appointed. Large bathroom with walk in shower. Room generally clean, lovely soft towels, good bed linen.
Tea/coffee supplies,not topped up,daily.
Breakfast very poor selection and quality, staff obviously ingrained, slow and not a good experience. Fruit salad was not fresh, etc. I have photos

Leisure Partner

8/10

Excellent

24 Sep 2024

Kaitlin

The hotel was very nice. Large room and nice bathroom. We felt very safe there. The staff were super helpful and gave great recommendations. The area of the hotel and port area was nice. There are some sketchier areas in the old city. Just be aware and be smart.

Leisure Friends

6/10

Pleasant

23 Sep 2024

Verified traveler

Very friendly staff. It’s an old building but that is part of been in Genova. The rooms are large. There is a/c unit in the room but because of the rooms are so large it does not keep the room cool. They need more air circulation like ceiling fans. The hallways felt hot coming in and out of the room. We had breakfast one morning it was okay. Again dining room was warm no ventilation.

Partner

10/10

Exceptional

06 Sep 2024

Agnes

The hotel was clean and elegant, staff very nice. The streets around the hotel are noisy and dirty though

Leisure Partner

4/10

Poor

28 Aug 2024

Tess

There is NOT parking at this hotel. The main reason I booked this hotel is because they indicated they have parking. Once we passed the non refundable window I received a message stating that parking is offered off site at a public parking garage at a discount to our customers and that they can not guarantee a parking spot. The Parking garage was close by, but we had to wait over an hour in order for a spot to open up. Other then the parking issue, the accommodation was basic and clean, Bed was extremely hard, you are off of the main road and can hear the road. The location was good to walk to shops and restaurants. It did take about 20 minutes to get to the Genoa airport the next morning.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Verified traveler

Across from Marina area. Good walking position. Staff was extra helpful.

Partner

10/10

Exceptional

15 Jul 2024

Yvonne

A wonderful stay in Genoa 😊

We had a wonderful stay July 2024. Claudia was amazing with her recommendations for activities and restaurant suggestions. We ended up leaving a day early due to last minute Taylor Swift tickets, but my teenage daughter and I would recommend this hotel highly.

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

Margaret

Check in process was quick!!! Staff very accommodating

Leisure Family

8/10

Excellent

14 Jun 2024

Adele

Hotel room was very large and cleaned daily. The location was great for transport links and located opposite the marina area. The backstreets to the hotel were fine during the day but I wouldn't have felt safe on a night time. The hotel was not aware of our VIP status offered via Expedia

Leisure Partner

10/10

Exceptional

07 Jun 2024

Verified traveler

Excellent hotel

Excellent hôtel , Clean, modern .

Self

8/10

Excellent

25 May 2024

Anna

Great hotel and location, except we had mould in the bathroom, which they cleaned by the time we were back that afternoon.

Leisure Partner

6/10

Pleasant

21 May 2024

Michael

No amenities, re used glass water bottles no water pressure uncomfortable bed

Leisure Partner

8/10

Excellent

20 Apr 2024

Amanda

Very friendly & helpful staff. Great location to see the sights!

Leisure Partner

8/10

Excellent

08 Apr 2024

Donna

Situated across the street from Genoa harbor, great location for walking to food, shops, attractions and 15 mibute walk from train station. Good size rooms, friendly staff. The only negative was that our shower had some visible mold in it.

Leisure Family

10/10

Exceptional

19 Nov 2023

Rupert

Everything was great!!!

Leisure Partner

10/10

Exceptional

18 Nov 2023

MARY

Absolutely wonderful. The staff were fantastic, especially Ford. Planning to return next year. My new favorite place.

10/10

Exceptional

13 Nov 2023

Marc

Stay here!

Lovely hotel. Good-sized room, helpful staff, great location. They shouldn’t charge for breakfast (18 euros is a lot), but otherwise the experience was completely positive.

Partner

10/10

Exceptional

08 Nov 2023

Yudit

Very helpful staff, even though the elevator was not working, the lady at the front desk assisted us, all the staff where very nice, rooms clean, comfortable and in a good area to take hop on hop off, eat, shop, etc

Leisure Family

8/10

Excellent

22 Oct 2023

Alexander

Beautiful property in a well maintained building. The hallways can get pretty noisy and the bed and pillows were not comfortable at all. Ac worked well and tv had plenty of channels. The only other downside was the younger man at reception with curly dark hair. He was so cold to us and i felt like us just being there was an inconvenient for him.

Leisure Partner

10/10

Exceptional

20 Sep 2023

Diane

Excellent! Clean, well appointed, great breakfast in a good location. Highly recommend!

Leisure Partner

6/10

Pleasant

20 Sep 2023

Lisa

My stay at this hotel was disappointing. When I arrived the front desk staff did not know how to check us in. It turned out that the person at the desk was literally a server from the restaurant. The bathroom in my room was configured very strangely with no mirror above the sink and very poor lighting. The air conditioning unit and bed were positioned so that the cold air blew directly onto the bed and was very uncomfortable. This property has a lot of potential, but they really need to get their act together.

Leisure Family

10/10

Exceptional

13 Sep 2023

Roberta

Room was very spacious and clean. We had a loft style room - the bedroom was up top over looking the living room area. Bathroom was very large and had lots of towels and bath amenities. Staff was very pleasant and accommodating. They were very helpful when asking for suggestions.

Leisure Friends

4/10

Poor

26 Aug 2023

Nancy

The hotel staff was exceptional. The hotel was clean but the air conditioning was terrible. The area around the hotel was dirty and felt unsafe at times. The hotel had no internet. The hotel site was not convenient to things, no dining ootions. Overall didnt enjoy the stay

Leisure Family

10/10

Exceptional

15 Aug 2023

nicolena

Every step of the way the staff here were great. Most days we had a gentleman Ford help us at breakfast and to advise on best places to go. His jovial attitude somehow stayed in tact while he actually ran around to help guests. Major thanks for everything Ford. You made our time in Genova better.
As for the property itself, rooms were well appointed and spacious and very clean. Best housekeeping we’ve had yet in italy.

Family

6/10

Pleasant

08 Aug 2023

Mil

Beautiful and large rooms but awful location / town - more a reflection of the city overall than the hotel itself.

Leisure Self

10/10

Exceptional

04 Jul 2023

David

Despite the entrance to the hotel between 2 doors to McDonalds, the hotel is very modern and in a great location in the old town.

Leisure Self

8/10

Excellent

17 Jun 2023

David

Very convenient for tourism. Excellent friendly staff.
Comfortable simply furnished room. Small old shower but it worked well.
Very good breakfast options.
The entrance area to the hotel building does not look good but once inside this old grand villa it shows real charm

Leisure Partner

10/10

Exceptional

14 Jun 2023

Paul

The hotel was nice and the staff was excellent. The people at the front desk were really fantastic, very helpful and knowledgeable about the area. In fact on our last day they were unable to reach a cab by phone (no one answered) so the man at the front desk walked around the corner and ordered a cab in person for us. Outstanding service!

Leisure Partner

6/10

Pleasant

11 Jun 2023

Laura

Unsafe area I was robbed!

Bad bad area of town. Never felt safe inside or outside this hotel! The area near the main train station looks nice and has nice hotels. My phone was stolen. The sketchy people outside the hotel are stalking the tourist. This hotel entrance is in the middle of a McDonalds! All the shops near this hotel are gross filled full of junk from middle eastern people. Not a true Italian vacation experience at all! Just gross unsafe area! Beds are hard, pillows are flat, Lobby is in the kitchen, noisy starting at 6am when they start breakfast. Ask for new room but they said no. Could not sleep for 3 days! Not a 4 star hotel in US standards at all. More like a 3. 2 wonderful staff. Day front desk lady and night front desk man. Very helpful when my phone was stolen. Rest of staff does not dress appropriately junky street close. Would not stay here ever again. If I have to come back to Genoa and stay there for another cruise I will only stay near the train station. In one of those nice hotels. Don’t let the fact that this is by the aquarium fool u. Defiantly not kid friendly area. Pass on this hotel if you care about your safety!

Partner

6/10

Pleasant

21 Apr 2023

Mor

Uncomfortable

We didn’t enjoy our night at de ville. The bed and pillow ware very uncomfortable it was hard to fall asleep. Moreover, we had stairs in the room and it was scary to use them. Feels like it is about to detach from the wall in any second. It is moving and doing a strange noise while climbing up and down. Also the area is not pleasant.

Partner

8/10

Excellent

20 Apr 2023

hila

Good place near the port

The hotel is located right next to Genoa port and the aquarium . This can be problematic if you arrive by car since it's sometimes difficult to park for unloading near the hotel. The hotel itself is beautiful with unique decoration and style.
Our room was spacious and comfortable with a large bathroom but a bit dark with a small window. Breakfast costs 12 euro for adults (half for kids), and it's very high quality where you can order multiple items from a menu in addition to the buffet.
Employees are very kind and helpful

Friends_and_family Family

10/10

Exceptional

04 Apr 2023

Moira

Beautiful boutique hotel in a central location - a large comfy room and helpful welcoming staff - I would love to come back some time

Leisure Self

10/10

Exceptional

31 Mar 2023

Kimberly

Great for family travel

One of the only hotels I could find with 2 beds. This was a beautiful room with 2 floors and 2 bathrooms and a spiral staircase. Staff was friendly and efficient and gave us lots of information about the surrounding area, places to eat and visit. Only stayed 1 night before a cruise but it was memorable. Right across from the waterfront where all the action is. Perfect for family travel.

Friends_and_family Family

10/10

Exceptional

16 Mar 2023

Lasharle

The staff were excellent. The breakfast was wonderful and the restaurant was very good for dinner. The location was an easy walk to historical sites. Very reasonably priced for the accommodations.

Leisure Family

10/10

Exceptional

16 Mar 2023

Denise

The property is convenient to the Marina and the old town of Genoa. The roads to get to the hotel are difficult to navigate and parking isn't the most conveninet. Overall, the hotel was nice. However, I paid for a water view, which we got after you looked across the elevated highway.

Leisure Family

10/10

Exceptional

20 Dec 2022

Richard

Wonderful. Thanks for your service

Leisure Partner

8/10

Excellent

18 Nov 2022

Milton

Great hotel not such good location

This is a great and beautiful hotel in the inside. The building is fromthe year 1677 and it has been remodeled. The room was huge with 16 foot ceiling. I have nothing negative about the hotel. The location is old town Genoa and it did not feel safe. Near a metro station and the main train station.

Friends_and_family Family

10/10

Exceptional

15 Nov 2022

Susan

Excellent coice in harbor area

Staff is very friendly, so kind and helpful. Outstanding breakfast.

Self

10/10

Exceptional

14 Oct 2022

Carolina

Very hard to get to hotel based on GPS guidance. It took us about 45 min to figure it out. And had to hired a taxi to take us after so much time running in circles…. But we made it 😊

Leisure Friends

8/10

Excellent

14 Oct 2022

richard

Good location, nearby train station and walking distance to Old Genoa tourist atractions

Leisure Partner

10/10

Exceptional

24 Sep 2022

Michael

Perfect stay in Old Town Genoa

Perfect location to stay in the Old town area of Genoa. It's right in the middle of the area - tons of places to dine and shop in. A special acknowledgment to Jacamo - he went way out of his way to assist us with printing, scanning, and sending someone some information, thank you Jacamo! Also to note, everyone at the hotel that we came in contact with was super nice and professional. The room had the nicest shower we had on this trip, but make sure climbing stairs is not an issue as the rooms have stairs and railings to hold onto! We'd stay here again!

Partner

10/10

Exceptional

18 Sep 2022

DARIUSH

Hotel is located in a busy area without being affected
Hotel was very clean with nice staff and friendly environment.
We totally recommend it

Leisure Family

10/10

Exceptional

13 Sep 2022

Bailey

While on a busy street the room was incredibly quiet. Very nice room, lots to do within a close walk. Staff were very friendly and the flexible check in time was great! Thank you for a wonderful stay.

Leisure Partner

10/10

Exceptional

29 Aug 2022

Stephanie

Beautiful large room and bathroom with lots of comforts. In a very desirable location close to shopping, restaurants and attractions. Staff go out of their way to help you. Breakfast is good but a little too formal for our liking.

Leisure Family

6/10

Pleasant

03 Aug 2022

James

The parking is a LIE.

The only reason we booked this hotel is because it claimed that it had parking. In actual fact, there is no parking other than a nearby public parking lot. To get access to this lot, you need to figure out where to temporarily leave your car (there is no space on the street, you will have to park illegally), go upstairs to the reception to get the keycard, park your car, and then come back to complete the registration.

Then, when it's time to leave, you have to pay for parking at the reception, get your car out of the public parking, go back to the reception (remember the part about parking illegally on the street), drop off the key card, then you are finally free to go.

The rooms were clean but the overall feeling was that they spent a bunch of money fixing this place up, but cheapened out on certain things. For example, the lights are all cheap blue LED/fluorescent bulbs that make you feel like you're sleeping in a factory dorm in a 3rd world country.

Leisure Family_with_children

8/10

Excellent

07 Jun 2022

Verified traveler

Hotel main entrance is difficult to find out. Parking not available on site nor valet.

Self

10/10

Exceptional

15 Apr 2022

Deborah

Charming hotel in a former mansion

The hotel is in a great location just across from the Genoa Aquarium, boat and bus tours and the customer information center. The staff were very accomodating and the room, lobby and dining room were spotless. Breakfast was excellent with hot food cooked to order.

Self

8/10

Excellent

22 Feb 2022

Mihaela

Spacious rooms in a great location.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2021

Frank

Everything was as advertised. Well done!

Leisure Self

10/10

Exceptional

19 Aug 2021

carmen

EXCELENTE

Great location!!! Great reception!!!

Friends_and_family Family

10/10

Exceptional

22 Jul 2021

AWAD

Professional and helpful Staff, meeting all guests with smile from the check in with best receptionist Rubica.
I'm glad to stay at Hotel De Ville Genova.

Friends_and_family Family

6/10

Pleasant

12 Jul 2021

Verified traveler

The room had only 1 (small) window with no light.

Leisure Self

10/10

Exceptional

07 Mar 2021

Verified traveler

Spacious room. Great staff. Easy access to most landmarks.

Leisure Family_with_children

6/10

Pleasant

11 Sep 2020

Drew

Enjoyed Italy but not the hotel bed

The Hotel is in a good location, parking was expensive even with the discount 18.00 euros a day.
Our bed was like sleeping on a rock and the pillows were the same, even when they gave us memory foam pillows after we told them, it felt like the memory had been taken out of them. So both of us had little sleep.
We could not sit on the couch and watch sky tv the hotel only put it in the bedroom.
For us that was not good. We spent most of the day and night out and about.
The staff in the front desk were very nice, but one lady whom worked in the dinning room only came across as unfriendly, she never smiled and when you asked a question she simply said she didn’t know.
The hotel was clean there was no storage in the bathroom and we paid for a sea view but really could only see a very busy road, which was noisy all day and night.
If I was too go back I would choose a different four (4) star hotel this felt more like 3.
Not worth all the money spent to stay there.

Partner

10/10

Exceptional

26 Aug 2020

George

Big rooms and good location. Friendly staff

Pleasantly surprised with the hotel. Big rooms and friendly staff. The location is also very good. Walking distance to the main sightseeing sites

Friends_and_family Family

10/10

Exceptional

09 Feb 2020

Verified traveler

Everything about this hotel was fantastic- staff, location, decor, comfort, etc. We would absolutely stay here again.

Leisure Friends

10/10

Exceptional

07 Sep 2019

Verified traveler

Good location . Nice clean room. Staff were very helpful.

Leisure Partner

10/10

Exceptional

02 Jul 2019

Jennifer

Hotel de Villa - memorable white marble

The hotel is beautiful! The rooms are spacious, well appointed (the white marble throughout is gorgeous!! ) and clean, my for us- the air conditioning works well! We loved the spiral staircase in our room that led to a second bed/tv. The staff was attentive and friendly. Very nice hotel!

Family

10/10

Exceptional

16 Jun 2019

Verified traveler

Lovely hotel near the harbour. Lovely big room which was very clean.
Breakfast was good with selection of pastries, yoghurt, fresh fruit. Cooked eggs to order.
Some great restaurants nearby.

Leisure Partner

6/10

Pleasant

10 Jun 2019

Verified traveler

The location has good and bad news. The good, is walking distance to the main historic landmarks, and nearby good restaurants. The bad, the building was not built as a hotel, so it has a lot of stairs and the room was very small. The smell of the whole town was kind of dirty. A los of people because Big cruises arrive to Genova.

Leisure Friends

10/10

Exceptional

31 May 2019

RAJESH

Excellent

Extremely friendly staff , very nice restaurant and givers good breakfast .
Rooms were very large, spotless , turn down ice wad great.
Close to all the attractions and very safe .

10/10

Exceptional

29 May 2019

Verified traveler

Boutique hotel with only a few rooms. Very close to port. Rooms spacious and light. Delicious breakfast & lovely staff. Great amenities in the bedrooms.

Leisure Partner

10/10

Exceptional

29 May 2019

Verified traveler

Conveniently located in the center of the old City, by the harbor.

Leisure Family

10/10

Exceptional

22 May 2019

Verified traveler

Beautiful, clean rooms with a modern design. Comfortable beds and linens. Great views of the waterfront. Neighborhood is good, steps away from the Porto Antico and good food in the area. The entrance is in a long colonnade that spans most of the district. Lots of sights to see there, but can feel sketchy after dark.

Partner

10/10

Exceptional

18 May 2019

Verified traveler

Small with only 15rooms, but good location, and easy reach the old City

Leisure Friends

10/10

Exceptional

13 May 2019

SweetCaroline

beautiful noble house conversion to hotel, 3rd floor. small. beautiful remodel, marble etc. just a few Steps to old harbor and to old Genoa's winding alleyways, ped zones, great location. super breakfast. super service. Receptionist took our bags and parked our car for us. Parking E 18 a day.

Leisure Partner

10/10

Exceptional

21 Apr 2019

Verified traveler

Beautiful hotel very friendly owner. Great location. Good breakfast

Leisure Partner

10/10

Exceptional

14 Mar 2019

Verified traveler

Great location for access to the city and port. Staff were really friendly and accommodating. The hotel is furnished well and I would stay again.

Business Self

10/10

Exceptional

16 Jul 2026

Knut

Store fine rom, praktisk beliggenhet, god frokost!

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Oliver

Veldig hjelpsomme ansatte, Hotel ligger også midt i gammelbyen

8/10

Excellent

04 Jul 2026

Sarah Alina

Gute Lage für Acquarium und Stadtzentrum.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Marion

God beliggenhet, rent, pent og hyggelig og hjelpsomt personale. Anbefales!

10/10

Exceptional

30 Jun 2026

Mika

Sijainti on loistava. Lyhyt matka kaikkiin olennaisiin paikkoihin.
Huippuluokan Ruokailumahdollisuuksia on lähellä useita ja hintataso on sopiva.

Partner

8/10

Excellent

25 May 2026

Sabine

Chambre et salle de bain spacieuse, fonctionnelle donnant sur petites cours pas terribles.
Fermeture des portes bruyante, et éclairage permanent dans le couloir. Petit déjeuner très moyen.

10/10

Exceptional

20 May 2026

Danielle

Great hotel right off the Harbor. Very helpful staff, large rooms, comfortable beds.

Family

8/10

Excellent

05 Apr 2026

Ola

Jättefint läge. Bra frukost.

Partner

6/10

Pleasant

27 Mar 2026

Claudio

Recepção não existe. Você para na rua e se vira com sua bagagem. Horrível, parece que você está numa casa alugada e não num hotel. Funcionário do check in pouco simpático e ainda queria cobrar um berço. Quando minha reserva já constava todas as crianças e idade.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Simona

Ras

10/10

Exceptional

19 Jan 2026

Tamy

Excelente custo benefício !
Fomos muito atendidos tanto a noite quando chegamos bem como pela manhã quando deixamos as malas após o checkout.
Ótima localização e o estacionamento fica na frente .

Partner

8/10

Excellent

16 Jan 2026

Mykyta

Prima hotel, prima kamers.

Nadeel, het hotel is wat gehorig, ontbijt kan je bestellen vanaf een kaart. Evengoed vond ik het aanbod van ontbijt wat beperkt

Business

10/10

Exceptional

28 Dec 2025

Pierre

Hôtel très bien situé ; chambre propre et agérable

Leisure Partner

8/10

Excellent

08 Dec 2025

Barbara

Quarto enorme e limpo. Porém a cama ficava em um mezanino e a escada esta totalmente instável, balançava com corrimão que se mexia. Zero segurança.