Palazzo Cicala

Italy , Genoa
GENOVA, Piazza San Lorenzo, 16
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75 reviews shown

2/10

Poor

31 May 2024

Amy

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

Leisure Family_with_children

8/10

Excellent

16 Jun 2023

Barbara

Location could not be beat and it's so cool to stay in an old castle! Everything was comfortable. The perfect place for our 24 hours in Genoa!

Leisure Family

10/10

Exceptional

11 Jun 2023

RHIANNON

A very special place, in an amazing location for a reasonable price.

8/10

Excellent

15 Aug 2022

Sarah

The rooms as lovely, big and clean.
Location is excellent.

Partner

10/10

Exceptional

02 Jun 2022

Byron

Really interesting property.

Really interesting place. Very large room tall ceilings with a fan. My room had two beds but I was a single booking. The place is hard to find not a hotel more like airbnb rental. Lady incharge of check-in knew zero English but the process was simple enough as was check out. Very good value for money but I was in early summer season.

Self

8/10

Excellent

22 Jun 2019

Chris

Visiting historic centre of Genoa

4 day visit to Genoa and surrounding area. The Palazzo Cicala is situated a 5 minute walk from San Giorgio metro. Access to apartment complex by door code at street entrance.
I stayed two nights in basic apartment € 75 and two nights in superior apartment € 111. Both rooms spacious, small fridge, coffee machine. Room windows face out onto small square. Beds comfortable.
I thought it was reasonable value for money given the excellent location.

Partner

2/10

Poor

28 Sep 2018

Verified traveler

This hotel is a joke.

There was nobody there when we arrived. They had not sent us the key less entry code and I had to call back to the USA for it. The rooms had missing lights/non working lights.
The bathrooms were a joke and dirty.
There was no staff to talk too and I was over charged for an extra room that I never booked for.

6/10

Pleasant

25 Sep 2017

El Traveler

Self-Serve room rental business

This is not a hotel as advertised. Not cheap Self service 2star room rental maximum. You are on your own. The maids tried very hard to answer our questions and were very friendly. Clean room but flawed design. Bathroom was not a private space but had transparent, useless glass doors!

10/10

Exceptional

26 Apr 2016

Verified traveler

Great location

Beautiful rooms in ancient building. Right in front of the San Lorenzo cathedral. Great for walking in Genoa.
Friendly and helpful staff spoke English.

8/10

Excellent

05 Oct 2015

Verified traveler

Cool hide away in the heart of the old city

Charming and by American standards a little odd. Loved the room and the location right In the heart of the old city. The manager was very nice and helpful. Pointed us to great restaurant nearby. Genoa is quite a cool place wish we could stay longer.

Partner

10/10

Exceptional

01 Oct 2015

THOMAS

Great place to Stay

Wonderful Hotel in perfect location near city center, but still in a calm area.
It is more kind of a Bed and Breakfast than a Hotel.
I can recommend renting a suite. Very spacious and amazing view. But unfortunately it has a very small shower, compared to the big and nice bathroom.
Overall a great pleace to stay. Wifi is fast and works well.

Partner

6/10

Pleasant

31 Aug 2015

aletta

When we booked in there were no English speaking staff available
Parking is not available near the hotel, so luggage have to be carted long areas to the offsite apartments
The area around the hotel is dodgy with a lot of loiterers around

Family

10/10

Exceptional

03 Aug 2015

Kathy from USA

Beautiful historic room hotel in the town square!

A bit hard to find but definitely worth the search. Be prepared to park in a lot and carry your luggage several blocks. Awesome experience staying in such a quaint atmosphere.

8/10

Excellent

25 Jun 2015

constanza

Amazing palace, modern decor

It is an amazing ancient palace that was all renovated with a very modern and minimalist style. I loved the decor and how they renewed it. Looks coming out from a magazine! It has, however, narrow elevators and accesses to rooms, toilet flushes are extremely noisy and you can't sleep in the morning as you hear everyone else flushing, and the location, although it is very central, can only be reached walking (need to park a couple of streets away) and at night it is quite daunting to get there, through narrow and dark streets full of homeless and weird people.

8/10

Excellent

25 Jun 2015

Verified traveler

Characterful hotel in terrific location

Beautiful old building with a contemporary twist. Friendly staff.

8/10

Excellent

27 Apr 2015

Jay

Small hotel in great Genoa location

Hotel can be a little hard to find, but just go to Piazza de San Lorenzo, stand in front of the Cathedral and look just to your right across plaza and you will see sign at ground level over in the corner. Ring buzzer next to sign.
Very old building in good shape, you have to take elevator to the next floor up to get to reception. 1st floor in Europe, what we would call 2nd floor in USA.
Rooms are huge, some baths are small, some large, 14' ceilings and breakfast overlooking plaza and cathedral. Great neighborhood to explore Genoa from, close to everything but rail stations. And taxis are not allowed up Via de San Lorenzo, so you have to walk a short way up or down to get to plaza, but I did see some taxis come in, so just ask.
Staff is very friendly and helpful and spoke English.

4/10

Poor

22 Mar 2015

TravelMom

Only book if looks are more important than comfort

Arrived at hotel by car only to find the hotel is not accessible by car (and that gps does not work well in the area). Had to trudge suitcases across two piazzas to find the location. It is in an old historic building which is nice, and if that is your main criteria for a hotel then it is a \"maybe\". It seems like it is run by people who have never run a hotel before. The shower in our room was not finished construction, the bath towels were tea towels, there was no shampoo/toiletries, and the staff were not knowledgeable about either Genova or the area around it. The breakfast was marginal and they ran out of bread and had to send the lady who was serving breakfast out to get more bread, leaving other guests arriving for breakfast totally confused about what was going on for breakfast.

8/10

Excellent

23 Nov 2014

Olga

Totally fine if nothing else is available

Stayed a night at this hotel in November. The double room we booked in the main building was just as pictured, clean and spacious. The staff was nice and willing to help. There were no towels at first, but they were quickly found when we asked. Also as soon as we checked in, the heating was turned on. Breakfast was alright, although make sure you come early as the chance is there may be no room for everyone. The main drawback was the tiny shower cabin where the only shower head is fixed to the ceiling and therefore water inevitably pours on your head even if you don't want it...

Family

8/10

Excellent

12 Sep 2014

Verified traveler

Hotel staff was diligent and corteous, however maintenance was not good. Chair cover with dirt spot, the watercloset cover has its hinges broked and fall all the time, however we receive it with the cover in its place, and when you attemp to open it.... Voila there is the surprise. Same thing happen with the sanitary paper roll holder, it was hanging from a side of the towell hanger. Price was according with what is it, but this kind of stupid details not being cared degraded the Staff efforts.

Family

6/10

Pleasant

26 Aug 2014

Mark

Cool spacious funky apartment-hotel

Was fun to open the door to my room in this old palazzo, and see the huge ceilings and large double windows which opened onto a courtyard. The wifi in my room wasn't working, so that was a disappointment, and breakfast wasn't included either, unfortunately. The large room was divided up a bit to make room for a bathroom and shower, and it was plenty big enough for me, who was traveling alone.

8/10

Excellent

19 Jun 2014

Verified traveler

we booked an apartment - great service when we arrived in the middle of the day, but they were a bit overwhelmed during busy check in time later. The hotel neighborhood and most of the apartments are in a great location/neighborhood. However, they do have some apartments (ours included) that was a 5min walk away through a slightly seedier part of town. But it was a great apartment in a historic building next to a museum, so can't complain! Had breakfast - good enough without being overly exorbitant.

Family

6/10

Pleasant

19 Oct 2012

Tricia

Convenient when settled in your room!

Find the huge iron door in San Lorenzo Piazza then the hotel name plaque and bell push.
Ask for help if non enter the lobby leave your luggage and walk up the marble stairs.
Receptionists are helpful and will assist with the lift of required.
Centrally situated with comfortable rooms. A simple breakfast and no signal for Tv or computer. If that is ok you may enjoy it.

Partner

4/10

Poor

29 Sep 2012

Richard

Very central but also noisy

We were disappointed with the hotel all round. Our room was sparsely furnished, small and austere. The en suite bathroom was tiny and the basic shower was absurdly small. There was a lot of close noise from revellers, scooters and council operatives all night forcing us to close the windows. The breakfast was poor and the small lounge drab. All round, this is a 3 star hotel at a pinch but not 4 star.

Partner

8/10

Excellent

21 Sep 2012

Verified traveler

Great location, good leg work out

The apartment was very nice and even bigger than we expected. They even had a small 2nd bathroom which really came in handy. The room overlooked the Piazza San Lorenzo, so we had a beautiful view, but it's also a hangout for loud locals who obviously don't have to get up early for work in the morning. The hotel does have an elevator, but NOT for the section we were in up 3 flights! The staff was GREAT; they were very friendly, and the young man who checked us in even brought up our bags and showed us around the room.

Family

6/10

Pleasant

04 Sep 2012

Verified traveler

Not what I was expecting.

Was hard to locate. Was expecting a fancy hotel but it was a family run type hotel. The rooms are very spacious and it is a very quaint business, but I was not in the mood for quaint and wanted more luxurious. Most upsetting part was the hotel is a part of a residential building so you had to be buzzed in...me and my girlfriend stood outside in the rain for half an hour constantly buzzing hotel to let us in at 1800. We were only let in because other people staying there were at the front desk waiting for service and they heard us trying to get in.

8/10

Excellent

16 Jul 2012

helen

good value for what it is.

we had an apartment which wasvery spacious, however therewas mould in part of the living area and there is no lift to the room. So the apartment is not a good idea if you have small child or struggle with stairs. There was no airconditioning but the staff were happy to supply fans. The breaskfast area is very small and easily gets over crowded but they are happy for you to take it to your room although its on the other side of the building. Very central location

10/10

Exceptional

09 Jul 2012

Rich

Wonderful experience

For us the most important thing in travel is the staff , most hotels are clean at 4 star, however it's the personal touch which makes the stay memorable. This hotel when we arrived had a couple of technical issues which was really no fault to the hotel management, however the speed on which the issues were resolved and there continued efforts to make the stay enjoyable during our stay was fantastic none I have experienced even at the well know 5 star hotels, nothing was to hard, it was all done with a smile. Location was great right in the heart of the town walked everywhere, room was the largest i've had in europe...We recommend this hotel, we don't ever provide feedback on hotels however this place is worth the effort....

6/10

Pleasant

02 Jul 2012

Ok, but would probably not return

Not convenient if you have a car, car had to be left 10 mins away in public car park, quite expensive. Room we had was actually an apartment separate from the hotel. Was good size but with the inconvenience of being 3-4 mins away. Well located. Would likely look for an alternative place to stay if I went back to Genoa.

Family

4/10

Poor

11 Jun 2012

Verified traveler

Awfully!

This hotel is old, tired and IMHO manages by very covetous and mingy troll. Despite of exclusive location there was difficult to find it - no access by car with heavy luggage - hotel is in the pedestrian area, no parking, no any sign...
The electricity was shutting down every half an hour.
When we arrived our triple room was given to previous guest just before our eyes, they offered another room in another building. It was clear but without air conditioneer (in June!) and with cot instead of third bad.
This offer was rejected - all the more so many hotels around were free.
The stuff was very helpful, friendly and was ashamed but couldn't do anything...

4/10

Poor

20 Mar 2012

Verified traveler

Beautiful but noisy

Rooms are very beautiful, and decorated in what I think of as typical Italian style, rooms are large and very comfortable. The room had a computer and had free internet. Didn't take advantage of the breakfast but it looked very good. The only problem, and for us this was major, was the noise level, It was impossible to sleep until late in the evening until about midnight due to the noise from the street outside and the reception area (the phone in the reception would wake us up). If it wasn't for this we would definitely stay there again.

10/10

Exceptional

28 Oct 2011

Verified traveler

Great atmosphere - incredible location

Palazzo Cicala is a beautiful of palazzo with a lot of charm and character. The staff is very approachable & multilingual. They were willing to make several calls on my behalf when the train service, and therefore my travel plan, was interuppted due to heavy rains.

Enjoyed having breakfast while looking out onto Piazza San Lorenzo. One drawback was that my room's wifi connection did not work due to the very thick walls blocking the signal. However, there was a strong wifi connection in the lobby.

Another drawback is that with the old windows - you can hear some street noise in the rooms at night time. Didn't bother me after the first night.

10/10

Exceptional

04 Apr 2011

Barbara

True Old Town Experience

This hotel is located iin the heart of Genoa's Old Town and short walks will get you to many attractions - the Aquarium, the cathedral, museums, art, and the port. The hotel is in the process of remodelling. The rooms that are finished are great. It will be a real showplace when finished as I'm sure it was when the de Circle family lived there. It's also obvious that many locals live in the area, so it does not feel as if every restaurant and shop was set for tourists. We were two older women traveling together and met a number of single women staying there and we all felt safe.

6/10

Pleasant

07 Jul 2010

Verified traveler

Unusual

Location was a bit uncomfortable. This very small hotel is hard to find and unreachable by car (you have to walk few hundred meters, with luggage). Room had \"cellar type feeling\" with low curved ceiling) Windows opened to small dark square, lot of noise during night. Breakfast was very simple/basic. Nice italian/design furniture in the rooms.

8/10

Excellent

10 Aug 2009

Laura

wonderful location

My kids loved this hotel, they felt it was fancy.
The location (and the reason I chose it) was that we had only
a short time in Genoa before my husband flew out from that
city, and I didn't want to spend a lot of time trying to figure out the neighborhood. Location was right in the medieval neighborhood, close to inexpensive food, within walking distance of the pier which was very nice in the evening. Also close to big shopping streets (invaluable since my suitcase broke right when we arrived in Genoa). Managed all that in just an afternoon (took a cab from the train station on arrival).
I would definitely stay there again. The only issues which were less than ideal: very high gorgeous ceilings meant an internal air conditioner with the vent hose sticking out the door (air conditioning was fine for us but some might find it not cool enough). Also 2 very friendly and helpful staff appeared to be doing the work for what should have probably been a larger staff. One guy was washing the rugs in the evening and running for croissants for the morning since most of the breakfast was gone by the time we and another family got there. The receptionist was great but she seemed overworked and doing the jobs of 2 or 3 people. It would have been a challenge trying to check out with her while she also had to make cappuccinos and set out and clean up the breakfast simultaneously for a pretty large breakfast crowd. Nonetheless she had a good attitude.
These slightly odd issues made me think it might be rated less
than 4 stars, but the place itself and location were terrific and I am glad I chose this hotel.

6/10

Pleasant

03 Jun 2009

Terri

Not impressed

The lobby is shabby but the rooms are large and comfortable. The breakfast was meager at best.

10/10

Exceptional

15 Aug 2025

Karine

Belle chambre, toutefois l’accès est difficile (loin du stationnement qui est compliqué et l’accès à l’appartement était une certaine chasse au trésor). Une fois arrivée, la vie est belle et le logement est bien situé. Communication facile avec l’hôte. Aucune noirceur par contre en raison de l’air climatisé

Leisure Family

8/10

Excellent

22 Jul 2025

Davide

Palazzo cicala

Bel Palazzo d’epoca in pieno centro a Genova

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

aline lenzi

Experiência maravilhosa fomos recebidos com mimos amei a estadia

Friends_and_family Family

8/10

Excellent

05 Jun 2025

RICCARDO

Gentili ed efficienti

Friends_and_family Family

6/10

Pleasant

06 Aug 2024

vandeweghe

Chambre spacieuse et propre....un bémol pas de clim mais ventilateur au plafond...dommage car il fesait tres chaud...

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

Pieter

From the moment we arrived, the staff went above and beyond to make sure our stay was perfect. They were incredibly friendly and always available to assist with any requests or questions we had. Whether it was providing recommendations for local attractions, arranging transportation, or advise for a parking spot.Theu made our stay memorable. The rooms were clean and comfortable. I highly recommend it to anyone looking for a pleasant and accommodating place to stay.

Leisure Family_with_children

8/10

Excellent

20 Jul 2024

Saskia

4 sterrenhotel is iets te hoog beoordeeld....

Gastvrij ontvangen. Kreeg een half uur voor ontvangst aanwijzingen via app. Met codes werden we naar binnen begeleid. De kamerRuimte vonden we heerlijk met hoge plafonds. Er draaide 1 plafondventilator, Extra ventilatoren zouden voor meer comfort zorgen, want het was binnen net zo warm als buiten, 32°C...

We kwamen met 4 volwassen en moesten helaas 1 grote handdoek 1gastendoek en 1 middelgrote handdoek delen.... Ze waren waarschijnlijk vergeten om de kamer van schoone linnengoed en handdoeken te voorzien en vier koffiecups te voorzien....

Nu zijn we niet de lastigste gasten om te delen van elkaar....
Al met al een prima plek om 1 nacht door te brengen.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Bjørn-Vidar

1 natt i Genova

Fint opphold, hyggelig betjening, veldig sjarmerende rom.
Sentral beliggenhet.
Svært fornøyd.

Friends_and_family Family

6/10

Pleasant

12 Apr 2024

Zoi

Das Zimmer war ausreichend für uns 4 (2 Erwachsene & 2 Kinder) das einzige was gestört hat war die Lautstärke.
Trotzdem würde. Wir es wieder buchen, da sehr zentral!
Parkmöglichkeiten leider katastrophal (was nichts mit dem Hotel an sich zu tun hat, sollte man aber berücksichtigen falls man mit Auto anreist)

Leisure Family_with_children

2/10

Poor

29 Sep 2023

Claudio

All'arrivo la camera non c'era e il servizio di check in è inesistente. Una situazione vergognosa e surreale

Business Self

6/10

Pleasant

08 Aug 2023

Pau

Cosas que no se entienden para un cuatro estrellas

La ubicación lo mejor y la habitación correcta pero no encuentro de recibo que no haya recepción y para hacer la entrada sea un drama intentando contactar. Recomiendo haberlo hecho con antelación y no pensar que te encontrarás alguien esperando en recepción porqué no será así y te parecerá que te quedas sin alojamiento a última hora. Finalmente pudimos entrar y la señora muy amable todo sea dicho.

Friends_and_family Family

8/10

Excellent

30 May 2022

Karin

Die Lage ist hervorragend. Sehr zentral direkt an der Piazza de Lorenzo

Leisure

4/10

Poor

09 May 2022

Michel

Le personnel est très professionnel - bravo et merci à Madame Louba.

L'établissement est très bien situé.

Leisure Partner

4/10

Poor

20 Sep 2018

Josette

Un attrape-nigaud !

C’est un attrape-nigaud !!! Soit disant un 4 etoiles dans un Palazzo. Mais personne pour nous accueillir, nous avons eu le code d’entrée par message, nous sommes restés 10 mn à essayer d’ouvrir la porte, et heureusement quelqu’un est arrivé....une sorte de jeu de piste pour arriver à notre chambre. Serviettes trouées, salle de bains minuscule et peu pratique. Une impression de palais de la belle au bois dormant, où nous avons croisé une femme de ménage le dernier jour. Certainement le 4 étoiles qui emploie le moins de personnel !

Friends

10/10

Exceptional

21 May 2018

Verified traveler

Posizione fantastica

La scelta era stata fatta per la vicinanza all'acquario, con 4 bambini è stato strategico. Ma la posizione è fantastica perché è nel cuore di Genova antica, nella piazza della chiesa romanica di S. Lorenzo. Alla sera sulla via S. Lorenzo si è radunata un'umanità bellissima e coloratissima! I bambini erano assolutamente a loro agio anche nei vicoletti caratteristici della zona, che consiglio assolutamente di esplorare.

2/10

Poor

02 Jun 2017

Mauricio

Não volto mais neste local.

Não tem acesso de carro, penso que deveríamos ter sido informados sobre estacionamentos na região e mapa para chegar ao hotel, a pé.

Partner

4/10

Poor

29 May 2017

Franca

Non è un albergo

Un campeggio gradevole nel centro storico. Ma io speravo in un albergo.

Partner

8/10

Excellent

21 Mar 2017

Alessio

Posizione eccezionale e stanza enorme. Peccato per l'assenza dei servizi basici (tipo la cuffia per i capelli, le creme corpo e capelli, ...) mentre caffè, open bar e frutta fresca alzavano molto il livello.

Family

4/10

Poor

11 Aug 2016

Verified traveler

El edificio muy bonito y bien situado pero el servicio muy malo. La gran parte del tiempo no había nadie en la recepción que pudiera ayudarnos. El wifi malo y el primer día no tuvimos agua caliente.

Family

6/10

Pleasant

03 Aug 2016

solvi

Vi bodde her bare en natt på gjennomreise. Helt greit.

Partner

8/10

Excellent

27 Jul 2016

Ghislain

design épuré Italien et l'architecture classique

Le charme de l'architecture classique Italienne combiné avec le mobilier épuré de bois blond, nous a totalement conquis. Par contre, certaines chambres donne sur la piazza, et peut a certaines occasions rassembler des fêtards. La climatisation aurais besoin d'être revue car trop bruyante. En revanche, grand confort du lit, et qualité de literie supérieure.

Partner

8/10

Excellent

13 Apr 2016

Tomi

Hyvä.

Vastaanotto ja huoneisto eri osoitteissa.
Hankalahko löytää ja päästä sisälle vastaanottoon.
Tilava siisti huoneisto.

8/10

Excellent

16 Mar 2016

chiara

peccato

siamo arrivati e la stanza che avevamo era veramente bella e grande come nella foto. ma il riscaldamento non andava. Il managment dell'hotel lo sapeva ma non poteva farci nulla. ci hanno offerto un'altra camera, non così grande e bella e molto più piccola.
avevamo chiesto un lettino per nostra figlia e al momento del nostro arrivo non c'era perchè era troppo presto : ok. Però al ritorno del nostro giro, alle 22 con nostra figlia che già dormiva nel passeggino ci siamo ritrovati ben 3 lettini in camera, di cui uno con lenzuola e due senza, mezzi smontati...e il managment non è presente e non risponde al telefono a quell'ora.
Quindi mio marito ha dovuto spostare i due lettini ad un altro piano per poter quantomeno entrare in camera.
nonostante io abbia raccontato tutto ciò il managment ha detto che avremmo dovuto pagare esattamente la stessa cifra.
non mi sembra un buona gestione da hotel 4 stelle.
peccato perchè la location merita.

Family

2/10

Poor

24 Jan 2016

CLAUDIO

Pesadelo em Gênova

O hotel é um casarão antigo e sujo que não dá para a Catedral de S. Lorenzo como dizem as fotos. Velho, sujo e difícil de achar é gerenciado por uma senhora antipática e grosseira que transformou nossa estadia em um pesadelo. Mal recebido e mal tratados tivemos de mudar de hotel após a primeira noite

Family

8/10

Excellent

04 Jan 2016

Tatiana

Un buon b&b ma non un hotel

Stanze molto caratteristiche e grandi, non curatissime ma confortevoli. Ho trascorso solo un giorno ma siamo stati bene

Family

6/10

Pleasant

22 Nov 2015

Verified traveler

Im Vergleich zu früher, leider enttäuschend

Bei unserer Anreise um 14.30 Uhr war die Rezeption nicht besetzt und wir sind nicht in das Hotel gekommen. Erst nach telefonischer Kontaktaufnahme haben wir den Zugangscode und einen Umschlag auf dem Tisch mit falschem Namen mit unserem Zimmerschlüssel erhalten. Wären wir zum 1. Mal dort gewesen, hätten wir uns mit Sicherheit nicht gut zurecht gefunden. Da wir schon öfter im Palazzo Cicala übernachtet haben, müssen wir leider feststellen, dass sowohl der Service, die Sauberkeit und der Zusatnd der Zimmer immer schlechter werden, was wir sehr bedauern. Es ist nämlich ein wunderbares Haus, gut eingerichtet und in bester Lage.

Partner

6/10

Pleasant

16 Oct 2015

Anna

Albergo in posizione centralissima, di fronte alla chiesa di San Lorenzo; camere molto grandi, di fascino ,con oggetti di gusto,comode; bagno angusto, mancante di appoggi, doccia piccola chiusa da tenda.
Dopo le 22 non c'è presenza di personale in sede.
la struttura è bella ma non giustifica il prezzo , che non includeva la colazione

4/10

Poor

05 Oct 2015

excellent emplacement

étant adepte de culture, j'ai aimé le coté \"ancien\" ,l'ambiance des ruelles avoisinantes,petits
restaurants,boutiques et surtout toute l'histoire afférente

4/10

Poor

20 Sep 2015

Verified traveler

Al palazzo 4 stelle al resto molto meno.

Diverse aspetti vanno resi all'altezza delle 4 stelle di cui si fregia l'hotel. In quanto palazzo storico e per la sua posizione le quattro stelle se merita tutte. Il resto lascia molto a desiderare. Non tutto il palazzo è riservato all'hotel ma ci abitano anche privati. La reception alle ore 22 chiude e non c'è nessun controllo. Non è detto che la camera prenotata sia situata all'interno del palazzo...questo è successo ad un collega. Il pagamento è anticipato; il costo esposto sul sito non include la prima colazione e questo va reso noto nel momento in cui si prenota; la grande finestra della camera non è munita di una tenda; servizio teli da bagno incompleto;bagno molto piccolo;frigo vuoto...neanche una bottiglia di acqua.

8/10

Excellent

04 Sep 2015

Christel

En plein centre

Appartement immense (3 chambres, un séjour/cuisine). Situé en plein centre ville (avantage pour visiter mais énorme inconvénient pour se déplacer en voiture !)Les petites rues de Gènes ne sont pas forcément bien fréquentées ...

Family

10/10

Exceptional

18 Aug 2015

Gianni

Posizione centralissima di fronte alla cattedrale e a pochi passi dal porto camera enorme e molto pulita, non potevamo trovare di meglio.

Family

8/10

Excellent

16 Aug 2015

manuelle

Bel appartement en plein centre historique

Appartement 128 palazzo Giustinani. Localisation en plein centre historique. Parking public à proximité. Au 5ème étage avec ascenseur. Spacieux avec 2 chambres et grand séjour cuisine. Propre, literie confortable (canapé lit du séjour très confortable). Climatisation bruyante (mobile) et efficace que sur le séjour mais pas dans les chambres. Coin repas juste pour 5 personnes ok pour un court séjour (maxi 3 sur la table bar et 2 sur la basse du séjour).

Family

8/10

Excellent

09 Aug 2015

erick

everything was super very near. Minus is the parking that can be expensive if staying many days

Family

8/10

Excellent

08 Aug 2015

Hub

Tres bonne localisation, propre, du charme

Toujours aussi difficile à localiser au premier abord, c'est le prix de la sécurité ... Très central, pratique et le charme des palais gênois ... Salle de bain petite mais pratique et bien désigner, climatisation à revoir ... Mais sans doute inutile ...

8/10

Excellent

05 Aug 2015

Alexander

Heerlijk hotel met gigantische kamers

Het hotel is een oud paleis en ademt ook die sfeer. Wij vonden het daardoor geweldig! Prachtige grote kamers. Jammer was dat de airconditioning die grote kamer niet aankon.
Geweldige plek in een geweldige stad met uitzicht op de Duome!

Family

8/10

Excellent

01 Aug 2015

Umberto

Hotel trés bien localisé

Aussi surprenant d'accès que mentionné sur d'autres avis mais clean, efficace et calme pour la chambre 4 ... Climatisation moyenne ... Mais on s y fait ... Bien

10/10

Exceptional

30 Jul 2015

Mikkel

Es war wunderbar!

Family

10/10

Exceptional

17 Jul 2015

Yerty

Sehr schönes und Größes Zimmer, nettes Team. Top!

Es war einfach fantastisch! Wunderschönes Zimmer, ruhige Lage & tolles Team

Family

6/10

Pleasant

17 Jul 2015

Verified traveler

Delte meninger

Hotellet var ok. Fantastisk takhøyde og nyere bad. Men Det var dårlig aricondition og frokosten var ikke bra. Da vi skulle få skinke til brødet så vi at det var skinken som nabobordet hadde sendt ut og det var helt klart spytt fra han hadde hostet. Det var så ekkelt at vi ikke orket å klage en gang. Ved ankomst hadde vi også store problemer da kveldsvakten ikke kunne et ord engelsk. Så jeg måtte inn på kontoret og finne reservasjonen på mailen deres!

Partner

6/10

Pleasant

16 Jul 2015

Verified traveler

una notte con amici

Ottima posizione, buone camere, migliorabile il servizio

Family