Name: Mercure Tokyu Stay Hiroshima
Address: 8-19 Teppou-cho Naka-ku Hiroshima-shi, Hiroshima, 730-0017, JP

8/10

Excellent

01 Aug 2026

Blaithin

The gym was a bit of a letdown, it’s just a running machine and bike. I understand it’s a brand new hotel and it’s small, but it would have been good to see.. a dumblebell/ free weights available with a bench & mat. So there are no options that pure cardio.

The washing machine in the room was amazing and the room has a lot of stuff in it but it is a tiny bit tight for space.

Overall a fair price for what you get & room was cleaned well

10/10

Exceptional

31 Jul 2026

Monica

Great hotel. Great location. It was very walkable to shopping and the Peace Memorial. They provided little nuts and snacks. The breakfast was good not great. The staff were ok not great. We stayed a night, checked out. and had staff hold our bags while we toured. When we came back to collect our bags so we could catch the train to the next town. We were not treated like we had not been paying guests who were completing their stay. In fact, a comment was made “oh that’s for paying guests”. Not good. I would think twice about staying here again.

10/10

Exceptional

31 Jul 2026

claire

Lovely hotel and staff. Free snacks and soft drinks in the lobby was great as was the washing machine in our room. Close to station (5min taxi or 20min walk) and loads of shops and restaurants steps away. Staff were so helpful. Gym was a bit disappointing - a treadmill and a bike. That was it. But otherwise a fab stay.

10/10

Exceptional

30 Jul 2026

Thomas

This hotel is very modern and beautifully designed. The staff were extremely polite and professional. Great stay, beautiful property, great value.

10/10

Exceptional

27 Jul 2026

Jamie

This is a great hotel. Washer/dryer in the room was so helpful!

2/10

Poor

25 Jul 2026

Andreea

Breakfast was a poor health choice, carbs everywhere on the table with minimal protein. Would help if English is spoken in the hotel.

10/10

Exceptional

18 Jul 2026

Yousif

Clean room

Partner

10/10

Exceptional

09 Jul 2026

Jennifer

Amaaaaaaazing!! The people and hotel were perfect. Definitely spoiled coming from the US

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Sophie

Only wish we were staying longer! Great modern, clean hotel. I booked a queen room (this is more like an English king size bed). Sooo comfortable with everything we needed. Shower was fab and loved the self-drip coffee pouches. Attention to detail was excellent.

Partner

10/10

Exceptional

24 Jun 2026

Shawn

Wonderful location, very helpful and friendly staff, and easy access to dining, shopping, and peace memorial.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Samah

Good location and convenient with breakfast, snacks, and a washing machine. Staff are nice but would be a better experience if more of them were multilingual. Some only spoke Japanese and it was difficult to communicate simple things such as whether the tap water was drinkable or whether check out was completed.

Self

8/10

Excellent

11 Jun 2026

Yuen Lam Pinky

Brand new property as it opened on the day we arrived. Beautifully designed and very modern. The staff tried their best however there were some teething issues. We pre-paid via Hotels.com but the staff at check-in said they could find our booking but could not see whether we had paid. Ended up supplying proof of payment by showing them our bank records and for supplying our card number again. This was not ideal and check-in for the 4 rooms our party booked took almost an hour.

Apart from this, the stay was largely pleasant. I particularly liked the innovative idea of the breakfast, offering unique pastries and bread from local bakeries instead of the boring buffet spread. Rooms were reasonably sized. Best feature was the in-room washing machine. However, disappointingly, in one of the four rooms we booked, the washing machine did not work and started leaking water in the middle of the night. This meant that some of us had to stay up until 1am while the staff tried to fix it. In the morning they provided another room for us but caused us to miss breakfast. Nothing was offered to compensate for the extreme inconvenience.

8/10

Excellent

11 Jun 2026

kushal

Clean, good customer service, limited breakfast options, convenient location for sightseeing. Laundry in the room was very convenient.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Kai Nang

Brand new property as it opened on the day we arrived. Beautifully designed and very modern. The staff tried their best however there were some teething issues. We pre-paid via Hotels.com but the staff at check-in said they could find our booking but could not see whether we had paid. Ended up supplying proof of payment by showing them our bank records and for supplying our card number again. This was not ideal and check-in for the 4 rooms our party booked took almost an hour.

Apart from this, the stay was largely pleasant. I particularly liked the innovative idea of the breakfast, offering unique pastries and bread from local bakeries instead of the boring buffet spread. Rooms were reasonably sized. Best feature was the in-room washing machine. However, disappointingly, in one of the four rooms we booked, the washing machine did not work and started leaking water in the middle of the night. This meant that some of us had to stay up until 1am while the staff tried to fix it. In the morning they provided another room for us but caused us to miss breakfast. Nothing was offered to compensate for the extreme inconvenience.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Atunaisa

Great location in the center of the city. Easy to get to the street car and walkable to all the tourist sites. Plenty of restaurants nearby too.
Staff were extremely friendly. Great touch to have complimentary snacks and beverages in the lobby. This hotel has everything you need for a 2-5 night stay. Highly recommend

Partner

10/10

Exceptional

22 May 2026

Hide

Brand new hotel so everything was clean and fresh. Great location. Will certainly stay there again.

Self

10/10

Exceptional

04 Aug 2026

Naiara

Tudo maravilhoso nada a reclamar.

10/10

Exceptional

01 Aug 2026

Wim

Top location and very nice hotel

4/10

Poor

30 Jul 2026

Suet Yan

The breakfast’s Bread are good(the only thing that makes me feel good )

10/10

Exceptional

29 Jul 2026

Kasper

Flot rent værelse. Godt indrettet, luftigt og god plads. Vaske/røremaskine på værelset var en stor bonus. Lækker lobby med drikkevarer og snacks. Fed indretning.