Name: Candeo Hotels Hiroshima Hatchobori
Address: 14-1, Hatchobori, Naka-ku, Hiroshima, 730-0013, JP

8/10

Excellent

11 Jul 2026

Jamie

Onsen was great although popular as busy. That's good though.

Rooms are good with comfortable beds and good air conditioning.

Breakfast was good but the coffee machine is awful. Very slow and makes poor coffee with small amount that doesn't fill the mug nor is hot.

Lifts are also very (very) slow and wastes time waiting and often full when it gets to your called floor. Definitely need more lifts (obviously unlikely) or at least increase the speed a little bit if possible.

This is compounded by being unable to use the stairs which would reduce the demand for the lifts.

It's a good hotel but I wouldn't return again.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Deborah

Very clean and felt new. Helpful staff. Excellent breakfast. We were traveling with our teenager and booked the “standard twin” which was a little tight so I’d recommend going with the next room up. (It would probably be ok for a small child). Loved the spa though it would be nice if they provided an extra towel. Super comfy pjs though!

Family

10/10

Exceptional

15 Jun 2026

Lisa

Fantastic stay in Hiroshima, handy location with everything you need in walking distance and also the trams make it easy getting around Hiroshima as well as from the main station if arriving by shinkansen.
Nice, modern, clean rooms, would happily recommend to anyone staying in Hiroshima, it's lovely city with a great feel to it and the hotel reflected that.

Partner

10/10

Exceptional

04 Jun 2026

Jennifer

We had a great experience at this hotel, the breakfast was always wonderful, clean and neat hotel room with great staff!

6/10

Pleasant

25 May 2026

STEVE

Only one coffee machine that dispenses coffee slowly at breakfast meant very long waits for coffee. They need 2 or 3 coffee machines for the size of the hotel

Partner

10/10

Exceptional

16 May 2026

Debra

Great location, everything as described and such a relaxing atmosphere. Would stay again and definitely recommend.

Partner

8/10

Excellent

02 May 2026

Jenna

Very clean hotel in Hatchobori, great location. Onsen area was great with many amenities. Rooms were a touch smal and the bathroom was tiny. If my husband (6 feet) was any taller he would not have fit in the shower. You need to pay attention the first time you visit as we nearly walked by it.

Partner

6/10

Pleasant

25 Apr 2026

Sarah

Great breakfast but property needs an upgrade and beds very firm, unfortunately air-conditioning not reliable.
Staff very helpful and friendly. Onsen great.

Family

10/10

Exceptional

11 Apr 2026

Patrick

Small but well located rooms

Good breakfast choice

Partner

6/10

Pleasant

02 Apr 2026

Jacob

Good location and amazing views from the spa. However neither lifts nor breakfast were suitable for the volume of guests and location of reception on 13th Floor is not clearly signposted

Self

4/10

Poor

02 Apr 2026

Steven

This is my 2nd time I stayed at this location and this one disappointed me. Breakfast bar was constantly running out of food and staff had to be reminded to fill it. This may be due to being short handed. But on the last breakfast I found a sharp piece of plastic in my eggs as I was chewing it, lucky I just didn’t swallow it straight I probably would have needed to go to the hospital. This will be my last time staying there.

Self

8/10

Excellent

02 Apr 2026

Sindy

The hotel was very well located, near attractions and public transit. The breakfast was good and had some options for gluten and dairy free people. The onsens were well taken care of they werent always busy but the steam room smelt (a little bit bad) but it was soothing and relaxing. Our only complaint was the room we booked a room for three but there was only two small twin beds and a couch which if our daughter wanted to sleep there we had to pay 3,000¥ for linens and for the room attendant to set it up 🙄😮‍💨😬
One of had to sleep in the middle of the two beds and it was very uncomfortable 😐

Family_with_children

10/10

Exceptional

01 Apr 2026

Angelica

Overall it was perfect!!!

10/10

Exceptional

31 Mar 2026

Simon

Great for solo travellers!

10/10

Exceptional

29 Mar 2026

Aimee

Staff was nice. Area was good for transit

Partner

8/10

Excellent

25 Mar 2026

Beverley

Stayed here for 2 nights and this hotel was within easy reach of everything. Pleasant and courteous staff.
We had a deluxe king size room on 8th floor.
Decent size room but like many Japanese hotels not much luggage space. We were ok as only had small suitcases.
Amenities good and free complementary toothbrushes etc.
Didn’t try the spa so can’t comment on that’s
Have laundry facility's and microwave on the same floor.
Only downside, no safe in the room for valuables.
Breakfast not bad. Scrambled egg could have been warmer but have cereal, mixers fruits and yogurts etc so still not a bad start for the day.
Recommend Hiroshima Neighbourly Brewing and area around that for food. Bout 10-15 mins walk away from hotel.
Loved Memorial Park and palace.
Wish we had longer in Hiroshima my favourite place in Japan so far

Partner

8/10

Excellent

21 Mar 2026

Matthew

All facilities in excellent condition

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Mark

We just did one night here. But it was perfect for us. Two things are above and beyond about this place: The sento on the top floor where we soaked with a city view. And the breakfast buffet which was very extensive with so many delicious and fresh items. Best breakfast buffet we've had anywhere in our world travels.

Partner

10/10

Exceptional

06 Mar 2026

Janmesh

Amazing.

8/10

Excellent

26 Feb 2026

Hajime

The room was clean and great.
A little negative point may be that they only have two small elevators, which are often full of people with large luggages and a long time to wait for.
I also wished that there were a safe in the room as well as stationary. The phone in the room didn’t work to reach the front desk.

Self

10/10

Exceptional

11 Feb 2026

Paul

Room was spotless
Great bath and sauna
Convenient location

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

arianna

Bed was huge, very good service and high standard. Onsen was very good and not too busy.

Partner

6/10

Pleasant

22 Dec 2025

Gillie

Stay was alright. Room was big, bed comfortable but our experience was tainted by the fact our luggage delivery wasn’t done properly and none of the two staff confirmed a date, emailed us after we checked out to tell us that not only the luggage was still at the hotel (I have it to them the day before in the hope of receiving it at the next hotel 48hrs later…)

I was offered to send it straight to the airport but refused a refund or compensation for the stress + the fact that I had to buy clothes as I was left with no luggage for for 2 days which I find disappointing.

Other than that, hotel is located in a good spot, bath was enjoyable and comfy , bed very comfy and we didn’t have any cleanliness issues. Our room had a lovely view, we loved that we could use our Netflix and other services on the TV. So it was overall good, just felt the customer service could have been a bit better

Leisure Partner

6/10

Pleasant

30 Nov 2025

Carol

The rooms were tiny. I asked about breakfast and was told they were fully booked for the next 2 days. The next morning my family in another room went for breakfast and were allowed to dine without reserving….albeit a sparse offering for £19 each. We arranged bag forwarding from Tokyo and whilst the air tags showed them on site the staff said come back later. Cleaning of rooms is only done on request. Disappointing hotel

Leisure Family

10/10

Exceptional

03 Nov 2025

esther

It was fine

10/10

Exceptional

29 Oct 2025

Margaret

The main feature was the hot pool spa on the 14th floor, separate for men and women. Very therapeutic and calming.

Leisure Friends

6/10

Pleasant

22 Oct 2025

Michael

The hotel was nice, but the requirement to use 2 busy lifts to get anywhere meant it could take a long time to just get out of the building!

6/10

Pleasant

21 Oct 2025

Steven

Room 824 needs to be rearranged. 2 twin bed side by side. No way to get out except crawling to the feet end. Recommend a queen bed. TV not visible from bed. Recommend TV be placed over desk. Breakfast needs more variety of pastries, sausage needs to be more crunchy and hot. Bread pudding and potato dishes excellent. Various items not replaced…had to wait. Coffee machine slow.

10/10

Exceptional

20 Oct 2025

julianne

The hotel was amazing. I wish the chain was also in other countries.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Cora

Clean and friendly service

Leisure Partner

10/10

Exceptional

24 Sep 2025

Nelson

Everything was great! I loved our room and the staff!

Leisure Partner

10/10

Exceptional

21 Sep 2025

Miyuki

Excellent Roof top spa/bath

The hotel is located very close to the heart of the city and is close to the tram station. The front desk is on 13th floor of building and has an excellent view. Stay are friendly and efficient, rooms are standard Japanese size but it’s super clean. The hotel had a roof top bath which was really lovely. Highly recommend.

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

Jazmin

The staff couldn’t communicate in English, we asked them many times the same thing and always a different answer. Our room still had some things from the previous guests.
Location was good.

Leisure Partner

8/10

Excellent

12 Aug 2025

MARIO

Very small room. Long waiting for elevators. Poor breakfast. Not the best in Japan

Leisure Family

8/10

Excellent

28 Jul 2025

Sharon

Good location and value for money

Leisure Family

6/10

Pleasant

24 Jul 2025

Amelie

We had a hard time finding the front desk which is at the 13th floor. The service was really good. The breakfast as well. The AC was not strong enough for our room. Otherwise everything was fine.

Leisure Family

10/10

Exceptional

21 Jul 2025

Maria Theresa

The breakfast buffet was filling but hardly any fruit was served as shown on the hotel website.

8/10

Excellent

16 Jul 2025

Matthew

Great location - easy to get to Hiroshima Station on the tram. Close to large shopping area.
Nice spa on the top floor - but it’s a Japanese onsen, so separate spas for men and women and it’s 100% nude.

Breakfast leaned more to Asian tastes but there enough Western options to get by.

Room was clean, if a bit on the small side.

Overall, a good option for those traveling to Hiroshima who want something safe, clean and welcoming without breaking the bank.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Karen

Great stay

Extra large bed and comfortable. Very quiet and nice place to stay.

Partner

10/10

Exceptional

16 Jun 2025

Karen

Excellent location, tram stops right outside, you can catch tram to Mayajima for 240 yen, ferry 500 yen return.
Great hotel, spotless rooms, great service, super onsen. Everything you need close by, Hiroshima Castle has excellent displays inside, also try Okinomiyaki at small restaurant behind gift shop, not yo be missed. Close to atom bomb dome and peace memorial park too.

.

Partner

6/10

Pleasant

24 May 2025

Cristina

Okay stay

Generally good but cleanliness needs improvement, quite dusty and sofa stained.

Partner

6/10

Pleasant

19 May 2025

John

Weird hotel. Reception’s nearly at the top of the building as is breakfast. Apparently there’s some sort of group bath (ick!) on the top floor. There’s open discrimination against males with tattoos using it though.

First the negatives. The room has no storage space so all your clothing is staying in your suitcases. You can’t open the windows so smells will linger. Slightly confusing room cleaning model. Graffiti adorns the entrance to the building. Checkout involves posting your key in a box on the ground floor.

On the plus side the hotel is conveniently located for the A-bomb monuments/Museum, castle and Hiroshima Station which are all within walking distance. Also, The room was clean, quiet and the hotel staff were polite. The smart toilet is great!

Nothing special and nothing terrible.

Leisure Self

10/10

Exceptional

19 May 2025

Vincent

Location and amenities of the property are great.The spa was an additional bonus!

Leisure Family

8/10

Excellent

17 May 2025

Kim

Hiroshima hideaway

This hotel has an unusual entry, having to go to the 13 th floor. The room was very small and not well organised. The breakfasts were predominantly Japanese with little Western food. The room had tissues which were terribly small and the toilet paper was wafer thin. The bed was comfortable. The shower was in the bathtub which was so deep it was challenging to get into and I have long legs.

Friends_and_family Friends

10/10

Exceptional

14 May 2025

Elizabeth

Perfect location mid point between train station and A bomb museums
Nicely kept, great onset on the roof

Partner

4/10

Poor

14 May 2025

Andrew

My room was musty and smelt like a wet dog. When I asked for assistance with it, I was given fabreeze. I think the air conditioner in the room was ancient and not working accordingly but man... The smell was gastly. The staff were shells of their former selves which makes me believe they aren't paid and treated well.

Just... Not worth it.

Leisure Self

8/10

Excellent

13 May 2025

Danielle

Great location.

6/10

Pleasant

12 May 2025

Alistair

Not the best hotel stayed in but adequate for our needs.
Cleaning in room could be better.

Leisure Family

8/10

Excellent

07 May 2025

Andrew

Although the room was smaller than some hotels it was clean and comfortable. There is a spa in the top floor and facilities for laundry, however these cannot be reserved and are frequently in use by other guests.

Leisure Family

8/10

Excellent

03 May 2025

Polina

A couple of days in Hiroshima - the hotel was generally fine but annoying to have one side of the bed wedged up against the wall and the view being directly against the windows of the building next door so we had to keep the curtains closed.

Partner

10/10

Exceptional

30 Apr 2025

Jazmin

I loved this place, wish I stayed longer.

Leisure Partner

6/10

Pleasant

26 Apr 2025

Max

Okay Stay in Hiroshima

The location of the hotel was not great. On the day we were leaving we requested a taxi and were told none were available and that we should try to hail one from the street. They did not have staff to assist with luggage. Finally, one of the receptionists agreed to assist in getting a taxi. We appreciated her assistance but the whole matter was difficult. The hotel is too far from the train station to cart your luggage to the streetcar. The breakfast was average at best with only undercooked scrambled eggs as a choice. Overall, our stay was okay but in the future I would choose a hotel closer to the central train station.

Partner

8/10

Excellent

21 Apr 2025

Dan

Very nice place.

Business_and_leisure

10/10

Exceptional

19 Apr 2025

Petar

great hotel no issues

Leisure Family

8/10

Excellent

17 Apr 2025

Reshma

Helpful staff

10/10

Exceptional

13 Apr 2025

Ken

Great Hotel Staff

Staff was far and away the most helpful and friendly out of the four hotels my son and I stayed at while visiting Tokyo, Kyoto and Hiroshima. We arrived early at the hotel as we were attending an afternoon Carp baseball game and when we got back later that afternoon, the staff had kindly delivered our luggage to our room. Hotel also has onsen which was great for relaxing in the evening.

Friends_and_family Family

6/10

Pleasant

10 Apr 2025

Rehana

Location

I stayed here for 1 night. The room wasn’t very clean meaning you can see stain marks here and there. The bed was very low as well and the interior of the room was impractical as in they put a big desk and a chair in the middle of the room. If the desk was on the side of the wall, there would have been more space to open the suitcase. Location was good, close to everything.

Self

10/10

Exceptional

08 Apr 2025

Ashley

Beautiful room in a nice walkable area close to public transportation with lovely staff.

Leisure Friends

10/10

Exceptional

03 Apr 2025

Benedicte

Location and the hotel staff and service

Leisure Family

10/10

Exceptional

24 Mar 2025

Laura

Friendly staff, great breakfast buffet, spacious rooms!

Leisure Family

6/10

Pleasant

13 Mar 2025

Richard

The room was very small. There were three people staying in the room. We had just come from a Tokyo hotel where we booked a triple too and it was much roomier and nicer. The slippers they provided were used. In the Onsen, women's side, the wallpaper was pealing. Also, this is a small thing but the previous hotels we stayed at offered water at the front desk. This hotel did not. They said we could purchase a beverage. It is the small things that sometimes make a difference.

10/10

Exceptional

11 Mar 2025

Michael

The best Hotel I've stayed at in Japan. The room was spacious and included many necessities in the room. I would definitely book this hotel again!

Leisure Self

10/10

Exceptional

08 Mar 2025

Tia

Wonderful hotel with an excellent view from the lounge. The breakfast buffet was also very nice.

If you are traveling with tattoos pleasenote the spa is not tattoo friendly! We could only go from 11pm-2am and so just went to sleep instead. Otherwise a great experience.

Leisure Partner

10/10

Exceptional

07 Mar 2025

robert

Excellent

Leisure Family

6/10

Pleasant

04 Mar 2025

Zelma

Tiny rooms and bathrooms, not as clean as I expected for a Japanese business hotel, clearly no one vacuums behind the doors.

10/10

Exceptional

10 Feb 2025

Carol

Lovely outdoor bath

I loved the outdoor bath on the top floor being open all night. The room had good amenities, though I would have liked to have a green tea bag and/or drip coffee to go with the hot water and nice cups. Also wish I had known that I should have gotten to breakfast at least an hour before the time limit, so as to be able to taste everything on offer (by 9:30, a lot was gone).

Friends_and_family Friends

10/10

Exceptional

16 Jan 2025

Jahkem

Very cozy and near everything

10/10

Exceptional

03 Jan 2025

Bobak

The hotel was very clean, quiet, and modern. The on-site onsen was very convenient and the staff were very helpful! I’d definitely stay here again.

Leisure Self

10/10

Exceptional

28 Dec 2024

amy

I really enjoyed my stay here. The location was great, and the breakfast was excellent. I would definitely stay here again!

Self

10/10

Exceptional

16 Dec 2024

Thomas

We’d stay here again.

An attractive facility at a reasonable price. Spectacular skyline views and in-house onsen. Good breakfast buffet and short walk from train station. Great restaurants nearby.

Partner

10/10

Exceptional

11 Dec 2024

Mohammad Nasser

Excellent hotel, conveniently located

Bright, very clean, very contemporary room with provision of excellent amenities - the brand of body wash, shampoo and handwash smelt great and was refreshing! Provided clothes for sauna - wish we had checked it out but we will next time!

Breakfast had a spread of local (Japanese) items and some breads.

Conveniently located within walking distance of tourist sites, namely the Atomic Bomb Dome, as well as the shopping and eating areas.

Would definitely stay here when we visit Hiroshima again!

Partner

8/10

Excellent

11 Dec 2024

Katherine

Close to the main street and lots of options for dining all around. Street cars are close by to get around and its about a 20 min walk to Hiroshima station to and from hotel. Its also close enough to walk to the Peace Memorial walk. 2 things were a bit unsettling. One, the windows had condensation in the morning. The sheer curtains were getting wet clinging to the window and mold was developing on the edge of the curtains. Second, the tub which you shower in isn't flushed against the wall leaving a gap for water to seep down the wall.

Leisure Family

10/10

Exceptional

05 Dec 2024

Nikolina T

very spacious hotel with a great view from the restaurant, spa available and great friendly staff!

Leisure Partner

10/10

Exceptional

30 Nov 2024

Melanie

Amazing Sky Spa

Location is less than 5 mins walk from Hatchobori station. Front desk is located in 13th flr. They offer express check out where you just drop ur room cards at ground flr before you exit the bldg. Breakfast is mostly Japanese and delicious but very few option for western food. We booked a corner room and were surprised how spacious the bed is. There’s also space for your luggages. Bathroom size is typical Japanese standard. We tried the Sky Spa and we had it all to ourselves. Make sure to go after 9am as most guest are out for their tours. Men and women spa are separate. Their spa is equipped with lockers, sauna and water dispenser. Overall, I would say I will book this hotel again because of the location, Sky Spa and will include breakfast as well.

Partner

8/10

Excellent

22 Nov 2024

arthur

Bathroom had mildew smell.

10/10

Exceptional

13 Nov 2024

matthew

This was both the cheapest and nicest place we stay at in Japan.

8/10

Excellent

12 Nov 2024

Renata

Hotel had a lovely onsen. Breakfast was good. Room size better than some hotels we’ve stayed at through Japan. Hotel was not as clean as others we’ve stayed at (rug stains in room and halls) Staff was less able to help us figure out transportation than other Japan hotels we stayed at. Overall still good value

Leisure Partner

8/10

Excellent

08 Nov 2024

diana

Spa and location. Our room smelled of mildew/mould. I didn't like that. Otherwise, the spa, rooms and hotel were perfect.

Leisure Friends

10/10

Exceptional

04 Nov 2024

Christian

The Candeo Hiroshima Hatchobori exceeded my expectations. Our hotel room was comfortable and refined. For the price, I was expecting a more modest-sized room with budget decor/amenities; however, I found that our room was well-appointed and nicely designed. Highly recommended!

Leisure Partner

10/10

Exceptional

01 Nov 2024

Emily

Despite typhoon rain outside, this wonderful hotel provided some well needed luxury!

Leisure Partner

10/10

Exceptional

31 Oct 2024

Harvey H

Luxury ambience

Leisure Self

10/10

Exceptional

25 Oct 2024

clifton

Clean and large rooms! Great location to shopping, food and sites

Leisure Partner

6/10

Pleasant

21 Oct 2024

Susan

The room that we’d booked was tiny: the bed was against a wall with about 30cm space the other side. The “bathroom” was incredibly small. So much so that we had to upgrade to a bigger room at an extorntionate cost. However, on the plus side it’s in a great location and clean.

Leisure Partner

10/10

Exceptional

08 Oct 2024

David

This hotel is the perfect stay close to everything and very nice and clean. A most stay hotel with very nice staff

Leisure Partner

8/10

Excellent

05 Oct 2024

Steven

Overall feedback on candeo hotel

The location was excellent, room was small , service was good
The room layout was a different from the picture i booked.
Breakfast was substantial and good spread
Staff were polite and helpful

Partner

10/10

Exceptional

02 Oct 2024

Jason

Good location

Good location and the onsen was great. The room was a good size although the bathroom was small

Partner

10/10

Exceptional

28 Sep 2024

Karina

Small but very nice hotel.

Very nice location, clean, comfortable and very friendly and helpful staff.

Self

8/10

Excellent

15 Sep 2024

Everardo

Very decent hotel within walking distance of Peace Park and other sights. Good breakfast. Only downside is that elevators take a long time to arrive.

10/10

Exceptional

05 Sep 2024

sergey

It was a nice clean modern hotel; close to the station on a main street, easy to walk around

Leisure Self

6/10

Pleasant

28 Aug 2024

Yun

The property is not well maintained. The public bath and the rooms were not as clean as many of the other Japanese hotel chains in the same category.

Leisure Friends

10/10

Exceptional

20 Aug 2024

Thomas

Nice spa and facilities

Leisure Self

10/10

Exceptional

18 Aug 2024

Steven

Love this place. Amazing breakfast with lots of vegetarian options. The rooftop spa with hot pools and a sauna is a lovely way to relax at the end of the day.

Leisure Family

10/10

Exceptional

16 Aug 2024

Steven

Amazing breakfast with lots of vegetarian options. The top floor spa, with hot pools and sauna, is wonderful. Such a relaxing and healthy stay in a great location near the Peace Park and main Shinkansen station.

Leisure Family

8/10

Excellent

06 Aug 2024

Walter

I struggled with the stars on this as some parts were nice and other parts were a little disappointing. The rooms are okay (a little small, glad we only had one small suitcase each), fair warning for tall people though, the showers will not be good for people over 6 foot. The location was great and staff were friendly. The registration/front desk was a little confusing to find at first. And the rooms did get cold once we adjusted temperature (we visited during the summer and it is HOT here). We loved how convenient it was to get around and see the sites. I would stay here again if the price was right.

Leisure Partner

8/10

Excellent

22 Jul 2024

Louie

Rooms were very small and no English television. Should be catering a little for English speakers who come and spend their money providing benefits to the local community.

Leisure Family

4/10

Poor

19 Jul 2024

Vikas

It was too small for family of 4. Plus bathroom was very very small. I wish I booked a bigger hotel.

Leisure Family

10/10

Exceptional

17 Jul 2024

Verified traveler

Great Hotel to Stay In

Great hotel to stay in. The staff was friendly and the room was nice and clean. The location is convenient and in walking distance to many restaurants and shops. No complaints at all. I highly recommend this hotel.

Self

10/10

Exceptional

15 Jul 2024

Ariana

While I would have preferred a dry sauna, or at least a hotter steam sauna in the women’s sky spa, my second experience at a Candeo Hotels hotel was very pleasant. The entrance to the facility even smells nice!

8/10

Excellent

12 Jul 2024

brittany

It was quiet and clean.

Leisure Partner

10/10

Exceptional

27 Jun 2024

Kevin

Lovely stay. Beautiful, clean rooms. Close to the Peace Memorial Museum and many fine restaurants. Would reccomend

Partner