Name: SUMIYA Spa & Hotel
Address: 6 18 Kyobashicho Minami Ku, Hiroshima, 732-0828, JP

2/10

Poor

09 Dec 2025

David

Avoid This Hotel!

We arrived to find no one at reception; the desk is only staffed at certain hours. We tried to check-in using the computer terminal, but it wouldn’t accept our booking reference (the same one sent by email and shown in the Expedia app). We left a message at the desk via the phone and eventually received a call back, but by then it was already late and over an hour had passed. We gave up and booked a room at the APA across the road instead.

Two members of our group did manage to check-in, but they said the place felt more like a hostel than a hotel, with shared bathroom facilities. We were promised a REUND, but nothing has happened.

STAY AWAY. This place is a dive.

Leisure Friends

6/10

Pleasant

30 Nov 2025

Rhys

Staff were nice , very hot room difficult to get the temp right.

10/10

Exceptional

24 Nov 2025

SHU-CHUAN

Price is good, location is great, clean and friendly staff.

Leisure

10/10

Exceptional

14 Nov 2025

Benjamin

Large clean room.

Leisure Friends

4/10

Poor

10 Oct 2025

Steven

This property has one toilet on each floor and showers on the ground floor

This is not indicated in the Wotif information

On a positive note, the staff were more than obliging and attempted us help us with communication with Wotif

Don’t get caught like this otherwise if you are looking for a refund of your money we find it a tiring and exhausting experience and obviously Wotif just want you to give up
Wotif obviously have not set up there business model not on customer service just margin on rooms

10/10

Exceptional

22 Jul 2025

Alfredo

Hotel employee’s were very polite and explained the check in and out out process with clarity

Leisure Family

8/10

Excellent

23 May 2025

Phillip

Very crumulent

Beds were soft, decent space for the price. Had a private bathroom. Having to take shoes off was annoying, especially because the slippers were too small for me. Check in and out was very easy. Overall very good.

Partner

10/10

Exceptional

15 May 2025

Jamie

Great place to stay with lots of room in the private rooms. The only downside was the WiFi didn't work well.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Laurel

Walkable from train

Leisure Friends

8/10

Excellent

31 Mar 2025

Charles

Honestly my only complaint was shared restrooms and showers. I missed this on tge site but it was there. That's on me.

Leisure Friends

8/10

Excellent

25 Sep 2024

Stephen

Close to train. Easy to walk.

Leisure Friends

6/10

Pleasant

17 Aug 2024

Joshua

This hotel is exactly what you pay for. Small rooms, shared showers, great staff, and located close to Hiroshima station.

Leisure

8/10

Excellent

07 Jun 2024

Zac

It was interesting how it was a digital receptionist. Overall the hotel was great and worked to our needs. It would be a good idea to have a small laundry and possibly a microwave in the room

Leisure Friends

10/10

Exceptional

12 Dec 2023

Jose

The staff at the lobby were kind and attentive. The room and facilities were clean. The area is safe and close to restaurants and train stations. Bonus points for allowing me to check in at 10:00 am without additional fees.

Leisure Self

6/10

Pleasant

06 Oct 2023

SUKHJIWAN

the room was spacious but we had not realised that it was a shared bathroom as this was not listed until three or four lines down under Bathroom as a room amenity.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Justin

I had a great stay. It is very well located close to Hiroshima station and some nice walking paths

Leisure Self

10/10

Exceptional

07 Jan 2022

Verified traveler

100% worth the stay

Everything about the location is worth the price. It's a few minutes away from Hiroshima station, they have luggage storage even after checking out, and it's super cheap for the overall stay. The only small negative is that you can sometimes hear the loud noises from outside in the street.

Business Partner

10/10

Exceptional

01 Dec 2021

Lois

Nice!

Simple, clean Japanese-style room in a quiet part of town.

Self

10/10

Exceptional

25 Mar 2021

Verified traveler

広島の中心部にも徒歩で行けて便利でした。
シャワー室しかなかったので、
お風呂があるとなお良かったです。
フロントの方も親切で良かった。

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

Verified traveler

clean and well organized, no hassle on a late nite checkin

Friends_and_family Family

8/10

Excellent

14 Oct 2019

Lindsey

Honeymoon

Shared toilets and showers very clean. Communal area very convenient and easy to get to the main spots.

Partner

10/10

Exceptional

09 Oct 2019

Verified traveler

It’s was good. Though we had our own bathroom. It is communal.

Business Family

8/10

Excellent

14 Aug 2019

LV

Very good location. Good size room. Good service even if limited hours of reception

Leisure Partner

8/10

Excellent

03 May 2019

Verified traveler

Property is as described.
Very basic but has all you need to sleep and wash.
Close to train station.

Leisure

10/10

Exceptional

27 Mar 2019

Verified traveler

No problem but front desk closed at 6.m..
It’s ok.

Business Self

4/10

Poor

31 Jan 2019

Verified traveler

Average room. Beware shared bathrooms.

We found out that the room which we booked did not have an en-suite, and we were required to travel to the bottom floor, through the common area, to use a communal shower. This was not clear from the advertising, and we felt that it should have been made clearer. When we explained that we thought we had booked a room with an en-suite, the staff were defensive and showed little compassion after a long day of travel. The cost of upgrading to a room with an en-suite was almost the same cost as the room we had booked, which was not cheap to begin with. The carpet smelled of feet also. Otherwise the room was satisfactory and conveniently located close to the main train station and a short tram/bus ride from thw peace memorial park.

Partner

2/10

Poor

30 Dec 2018

Verified traveler

The site does not make it clear that there are NO IN ROOM BATHROOMS. There is a communal sink and toilet. There is a shower on the 1st floor. No business calling themselves a spa. Otherwise nice and clean with a kind staff

8/10

Excellent

12 Dec 2018

Fairfox

Definitely not five star, broken toilet seat small bathroom, but all in all good value for money and great location

10/10

Exceptional

09 Nov 2018

M

Would stay again!

Sumiya was lovely. The staff were wonderful and very helpful, the rooms were clean, tidy, and nice to stay in.

Partner

8/10

Excellent

04 Nov 2018

Matthew

Very nice hotel, great staff and good location near Hiroshima Station. It was very quiet and clean. We really enjoyed our stay.

Partner

8/10

Excellent

24 Oct 2018

Gaye Lynn

Understaffed

Friendly. The lack of staffing was a problem for us though.
We added a 2nd night in the only available room but with no one around we had to change plans in order to move later. There should be a way to get a hold of someone.

Partner

10/10

Exceptional

13 Oct 2018

Jade

Great stay!

Great location and was even better service

Friends

8/10

Excellent

06 Oct 2018

Verified traveler

Nice hotel. Close to trsin station, with friendly staff. We upgraded to a room with ensuite for a reasonabke fee.

2/10

Poor

20 Sep 2018

Verified traveler

Okay place but not going to revisit

Not the best place. Shared bathroom. Not. Try friendly staff. Wouldn’t stay there again nor would recommend it.

Partner

8/10

Excellent

17 Sep 2018

Kim

Good value hotel

Hotel staff very friendly and location is good as close to jR station and walk into the city. Room a bit small for three of us as we stayed three nights and had large luggage but for a shorter stay then would of been sufficient. We had a room with own bathroom which also small but for the price of the room I think it is good value. We would stay again due to price, location and service.

Family

8/10

Excellent

12 Jun 2018

YY

Hotel within walking distance to train station

Convenient location. Can store luggage before check in.

10/10

Exceptional

25 May 2018

Caleb

Would definitely recommend!

Great location - only 5 minutes walk from the station and well located to explore the city
Lovely friendly staff and clean, quiet amenities

Partner

10/10

Exceptional

20 Apr 2018

Divij

Very nice place

It was really nice, the location is very near to Hiroshima Station. Just 5 minutes walk from south exit.

Friends

10/10

Exceptional

10 Mar 2018

Leo

Located only minutes walk from the main station everything is nearby. All the main attractions are walkable from here and even quicker by tram or bus.

My room was warm, cozy and clean. The WiFi is strong and reliable. Had a very pleasant few days here.

Family

10/10

Exceptional

06 Jan 2018

Anna

Enjoyable stay near train station and amenities

Close to train station! Small hotel but clean and spotless. Reception was not there but reachable by (their) phone anytime, which we were happy with. There was hot and cold drinking water and microwave too in the lounge which was a bonus. Will stay again.

Partner

6/10

Pleasant

11 Dec 2017

Verified traveler

Cheap place to stay. Shared bathroom with shower on the first floor only. The WiFi wasn’t the best. Good location though, 5 minuets from the train station.

8/10

Excellent

09 Dec 2017

Rebecca

We had a pleasant stay. Short walking distance from the JR Hiroshima station. The hotel was clean and the rooms were spacious. The bathrooms are on the ground floor which may be annoying for some but we did t have any issues with it.

Family

10/10

Exceptional

26 Nov 2017

Sovelle

My Best Stay in Japan!

This is the best accommodation for our 10 days trip in Japan. The hotel room is very clean and spacious. I also like it the fact that they have enough hangers in the room for us to hang our layers of cloth. In addition, we bought so much stuff/ souvenirs and the space allowed us to pack without constraint. For the past few places I stayed, I woke up with stuffy nose but in Sumiya I woke up refreshed and energised. The staff at the service desk was very helpful. My son lost his phone and was recovered by the train conductor. Sumiya Spa & Hotel gladly accepted our request to collect the phone and helped to pay for shipping fees on our behalf so that we do not have to wait at the hotel. Hence we could spend sometimes at Miyajima Island and enjoyed a nice Okonomiyaki near the Miyajimaguchi station. This hotel is just behind Apa Hotel which is easy for us to locate and walk to the various tourist attractions. There is also a money changer counter besides the hotel with good rates, make it convenient for those who need extra cash to spend. Highly recommend and definitely will return.

Family

8/10

Excellent

07 Jul 2017

Verified traveler

Very nice hotel close to shops and transport.

Friendly and helpful staff. I arrived early and was able to checked in!

8/10

Excellent

03 Jul 2017

We are over 70

Front desk English speaking boss is very helpful.

Never experienced share bathroom.
But it's so clean, had hair dry, good shampoo, condition...
The towels are very clean...

4/10

Poor

02 Dec 2025

Sachi

シャワー室、防犯カメラが設置されているのに気づかず洗濯機を使うために全裸で行ってしまいました．シャワー室に防犯カメラを設置しないで欲しい。それか洗濯機は、別の場所に設置してほしいです。
シャワー室は奥の左案内された通りシャワー室は洗濯機もあるが、誤解招くのでわかりやすいように防犯カメラステッカーなど貼って欲しいですね。恥かきました。あまりシャワー室、洗濯機に防犯カメラ設置する理由がわからない。

2/10

Poor

16 Nov 2025

Kenji

共同浴室のためあまり疲れがとれなかった

4/10

Poor

06 Nov 2025

Yasuo

トイレやバスがが客室内に無いことが、分かりにくかった

Business

10/10

Exceptional

22 Oct 2025

jose

El orden y limpieza

Leisure

10/10

Exceptional

02 Oct 2025

youngchong

ほぼ満足です。

Self

8/10

Excellent

19 Sep 2025

TOORU

ありがとうございました

8/10

Excellent

17 Aug 2025

??

スタッフも優しく対応してくれて、駅にも近くてよかった

Leisure Friends

8/10

Excellent

04 Aug 2025

HIROO

安くて便利

Leisure Self

10/10

Exceptional

06 Jul 2025

TAKAYA

よかった

Business Friends

8/10

Excellent

07 Apr 2025

Ioseph

Tutto ok

4/10

Poor

07 Apr 2025

Verified traveler

Hotel bem simples

8/10

Excellent

31 Mar 2025

??

シャワーとトイレ、洗面台は共用です。それを除けばベッド、机、少しうつりの悪いTV、小さめの冷蔵庫、空気清浄機と完備です。

朝早く出発し、夜中着だったのでスタッフとは会わず。ホテル名にあるスパはよくわかりません。

Business

10/10

Exceptional

24 Feb 2025

Verified traveler

シンプルで清潔快適

チェックイン時に顔写真を撮影したり、署名がタブレット上で必要なので、慣れていない人には手間取るかも知れませんが、館内は清潔だしお部屋も広いし、1階では無料のお茶やコーヒーのパック、給湯器もあり、シンプルで快適な滞在ができます。チェックアウト後も荷物を預かって頂けたので平和資料館など身軽に行けました。
広島駅からも近くてとても便利です。

Friends_and_family Friends

6/10

Pleasant

24 Nov 2024

ユカ

2泊させていただきました。
出入りも楽で部屋も快適でしたが、２泊目のアメニティを貰いにロビーに行きましたが空っぽでゴミも増えていたのが残念でした。

Leisure Family_with_children

10/10

Exceptional

21 Nov 2024

Ole

The Rooms are great and really clean the location was nice to travel just 5 min away from the Station