Name: Quality Inn Southfield Area
Address: 26111 Telegraph Road, Southfield, 48034, US

2/10

Poor

22 Jul 2026

Lonnell

The property was not clean they have paper outside our door the the halls look a mess at the elevator there was trash. I would never tell anyone to stay to stay there it is a trouble place to stay.

2/10

Poor

20 Jul 2026

Shun

I stayed in Room 330, and unfortunately, my experience was unacceptable.
During my stay, I experienced numerous issues, including:

I was promised a first-floor room but was assigned a third-floor room instead.
I had to use a freight elevator that contained gnats.
The television did not work properly.
The room was not as clean as it should have been.
My room key stopped working repeatedly, requiring approximately 10 trips to the front desk to have it reactivated.
The Wi-Fi continually disconnected.
After requesting towels several times, none were delivered, and I eventually had to retrieve them myself.

This experience did not meet the standards that travelers reasonably expect when booking accommodations through Expedia.I have also submitted a formal complaint to Choice Hotels regarding this property. However, because my reservation was made through Expedia, I am respectfully requesting your assistance in resolving this matter.
Given the number of service failures and the inconvenience I experienced, I believe a partial refund, travel credit, or other comparable compensation would be appropriate.
I have been a customer who relies on Expedia when booking travel, and I hope you will consider my request and assist in reaching a fair resolution.

Thank you for your time and attention. I look forward to your response.

Sincerely

Family

4/10

Poor

18 Jul 2026

Mangala

Rom was clean, but the corridor was dirty, the trashcan was overflowing. Staff was excellent. All floors are unclean . Elevator was sticky.

Friends

2/10

Poor

17 Jul 2026

Sophie

The room was terribly not clean: bathroom floor was sticky, dirty and sticky stains on carpet and night table. Called for service, but no one came to clean for the 3 days I stayed.

Self

6/10

Pleasant

14 Jul 2026

Wilfred

This is a budget hotel, and I do not want to complain or leave a negative review. Overall, my stay was acceptable. I am only sharing a few small observations that may help improve the experience for future guests.

1. The corners of the bathroom floor need more careful cleaning.
2. The curtain rail is loose and should be checked.
3. The air conditioner switch appears to need replacement.
4. Garbage bags were left near the elevator door and should be removed promptly.

These are all minor issues, but addressing them would make the stay more pleasant for future guests. I hope these comments are received in the spirit of helping the hotel continue to improve.

Partner

2/10

Poor

13 Jul 2026

Donald

Upon arrival there were a number of people standing in front smoking Marijuana and playing loud music. There were not any places to park. I felt unsafe.

Partner

2/10

Poor

05 Jul 2026

Kim

The hotel was filthy, The bath tub was dirty, the color was dirty brown and there was mold in the grout. There trash and dirt behind the nightstand. There was also roaches. I have never stayed in a hotel as dirty as Quality hotel. And the elevator was broken

Partner

6/10

Pleasant

18 Jun 2026

James

Out of five stars, I'd say this is a two-star motel. But then, the price reflected the rating. I didn't want to pay a lot. The main elevator was broken so guests had to use the freight elevator. One of the beds in the room had a broken corner, the doors on the closet were broken, and the latch on the bathroom door was broken. The bathroom was fine, but the tub shower drained very slowly. The air conditioner did work and was adjustable. There weren't any USB ports in the room. I didn't eat at the free breakfast, so I can't comment.

Friends

6/10

Pleasant

14 Jun 2026

Julie

The AC only worked on 1 temperature but the room stayed cool. The bed was leaning.... I almost fell out. The fridge was leaning, and no door on the freezer. The lampshade was spoiled and the desk was turned backward. Wasn't sure if something was being hidden. The tv remote had no back on it. Batteries kept falling out. The tub had no mat and showed signs that one used to be there.

Family

2/10

Poor

08 Jun 2026

Kristina

This property should be condemned. It was filthy, disgusting, smelled terrible, and did not feel safe. We stayed for 2 minutes. Absolutely gross! Nothing like the pictures. We need a refund.

Family

4/10

Poor

08 Jun 2026

Tiffany

Dont stay here its so dirty and I regret booking here

Partner

2/10

Poor

31 May 2026

david

Room was dirty , and the room should have been remodeled about 20 years ago . Elevator s all but one where broke , bathtub had caulking smeared around the edges, etc .. The outside wasn’t maintained any better . It’s like a pig with lipstick. Quality inn should be ashamed to put their name on this hotel.

Self

2/10

Poor

20 May 2026

Rachel

Not good

Family

10/10

Exceptional

18 May 2026

Cheryl

It was a pleasant stay

Self

8/10

Excellent

13 May 2026

Samuel

Didn't have breakfast

Self

4/10

Poor

13 May 2026

Davion

Just wasn’t clean enough to recommend

2/10

Poor

12 May 2026

Sandra

The breakfast was trash. Also I asked for a pillow never got it, and my sister called down and asked for a new blanket cause it looked like it had poop on it. They told her she'll get one in the morning, never did. The stay at this hotel was unpleasant. We were in a suite and the air conditioner didn't work. We baked in that room. That was our experience. Do what you will with this review.

10/10

Exceptional

11 May 2026

LeAndre

Nice staff

4/10

Poor

04 May 2026

Davion

First time I’ve been here and the hallway were dirty

10/10

Exceptional

01 May 2026

Mattie

The staff very curious and helpful

Partner

2/10

Poor

21 Apr 2026

Andrew

This booking was not done by me. My account was hacked. I have tried contacting customer service but not successful. A recording stated that I would get a callback from a representative but that didn’t happen. My email was also hacked so sending me an email will not work. My cell phone number is 1 (518) 569-1660. Please call me

10/10

Exceptional

20 Apr 2026

Christian

Nice

2/10

Poor

13 Apr 2026

Karen

Didn't use breakfast; we were feeling so icky with the dirtiness that we did not want it.

10/10

Exceptional

12 Apr 2026

Sharyl

The hotel is a real dump.

6/10

Pleasant

07 Apr 2026

David

You get what you pay for.

Self

2/10

Poor

21 Mar 2026

Estella

No a good experience

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Brent

Even though it was no smoking. Smoking was happening and could be smelled in the hallway. Room controls were broken. Convenient for our purpose at LTU.

Family

8/10

Excellent

16 Mar 2026

Channe

Very nice and welcoming.

2/10

Poor

06 Mar 2026

Mark A

Filthy, dirty place. Room 1 had old food and trash under the bed at the pillow end. Do did not lock properly. Room 2 NO Hot Water. Elevator buttons did not work properly. Trash everywhere we went in the building. Walked out! Stay far away from this property

8/10

Excellent

06 Mar 2026

LaPaaris

Everyone was very nice. It was a nice stay.

Partner

2/10

Poor

05 Mar 2026

Ledeanna

The hotel look like a transit hotel. We had to check five rooms before we can even stay in one. Wanted my money back Expedia did not answer to give me a refund. Did not want to stay there and also they want $100 deposit a night. Homeless people hanging out in the lobby asking people to use their ID to get a room. Never had clean towels. Please take them off your hotel list it is giving EXPEDIA a very bad name and I am not sure if I want to go through you all again.

Family

4/10

Poor

01 Mar 2026

Jude

The coffee maker was rotten, the bed was broken and my mother has to speed at edge not to fall, it was very scary

4/10

Poor

28 Feb 2026

Jude

The bed was bad, and dangerousto sleep on and the coffee maker was rotten. I will not stay in this hotel anymore

Family

4/10

Poor

23 Feb 2026

Derryka

Dirty room, updates needed

Partner

6/10

Pleasant

19 Feb 2026

Lena

Room ok but breakfast was horrible cold food empty pans dried up sausage patties biscuits hard and frozdn

Partner

2/10

Poor

18 Feb 2026

Geo's

The room was absolutely disgusting!! There was blood dried on the front of the toilet from the previous guest.
There was a trinket feom someone's necklace that was in the middle of the bathroom floor. The room had not been vacuumed, nor was any of the fixtures like the light switches wiped down. The room smelled of cigarettes and the remote control for the TV was taped together so the batteries would not fall out.
This was probably the nastiest hotel i have ever stepped foot in!!!!!!!

Self

2/10

Poor

16 Feb 2026

Sergio

Very dirty and unclean surprise me wow they still in business.

2/10

Poor

16 Feb 2026

Dearron

the staff was horrible, rude. The amenities were NOT what they said far as advertised. The room was very outdated, and disgusting, to where my significant other didn't want to stay.

Partner

6/10

Pleasant

15 Feb 2026

Tyra

Its was ok staff kinda rude

8/10

Excellent

09 Feb 2026

Eric

Older hotel with less sound insulation than normal

Business Self

6/10

Pleasant

31 Jan 2026

Deng

OK Place needs updating

Business Self

6/10

Pleasant

26 Jan 2026

Kevin

The 1st room had a problem with the toilet had to change room the.2nd room was ok

2/10

Poor

23 Jan 2026

JEFF

Cleanliness was terrible

2/10

Poor

05 Jan 2026

STEVEN

This may have been my worst stay at any hotel. The entire facility was in terrible shape and poorly kept. Most keys our key cards stopped working and needed to get them rekeyed daily. The rooms were in poor condition and the furniture looked like it was purchased from a second-hand store. The main elevator off the lobby required you to hold the button to go to any floor and the button for the 1st/Lobby floor didn't work. It's questionable whether the sheets had been cleaned from the previous occupants. I've never given a review before, but our experience was so terrible that I had to make an exception. This location needs to be closed down, put under new ownership/management and completely renovated!! My recommendation is to NOT go here if you want a pleasant stay.

Leisure Family

4/10

Poor

30 Dec 2025

Bryan

Facilities appeared to be nice. Staff was friendly.
The room need to be cleaned more thoroughly. There was mold in bathroom and fleas in the room.

Business

4/10

Poor

23 Dec 2025

James

The heat was not working was a very cold evening 😪 😫

Partner

2/10

Poor

18 Dec 2025

Ahmed Uddin

It doesn't feel like you are in American hotel at all. Smells bad and interior is like 100 years old

4/10

Poor

15 Dec 2025

Jonathan

Did not know that it was an 100 deposit

Self

2/10

Poor

28 Nov 2025

Fulton Douglass

Room and bathroom bfelt unclean. There may have been blood on the lamp shade. Carpet was burned. Ended up going to another hotel.

Leisure Self

2/10

Poor

06 Nov 2025

Brittani

We got to the room and it had not been cleaned. The toilet had stains in it, there were no clean towels, and the soiled bed linens from the previous occupants were throen across the desk. After going to reception and being refused a refund because we \"booked through a 3rd party\" we were offered a room that was very cleary unutilized. It also had a dirty toilet and towels and used soap in the shower dish. The linens were cleaned but the thermostat was completely turned off with the room at less than 50degrees when we entered (in November). Obviously the room was never temperature controlled because the room had clear evidence of peeling paint. Never again. Dont know how it had 7/10 customer satisfaction.

Friends_and_family Family

4/10

Poor

03 Nov 2025

Toni

I had to go to the front desk to get a \"do not disturb\" sign for the door. No grab bars near the side of the toilet. I requested and booked a handicapped room. Pictures show a living room chair with an ottoman. The desk chair was broken. Wheels didn't turn. I didn't get a comfortable chair for 24 hours.

10/10

Exceptional

01 Nov 2025

lena

Good breakfast food hot and plenty room was great

Partner

6/10

Pleasant

25 Sep 2025

Anthony R

My room was pretty gross around the edges. The carpets felt dirty and smelled like an ashtray. The bathroom had some mold and wasn't fully cleaned before my check in. Everything else was OK but it felt pretty gross. Great for a working traveler or something but i wouldn't bring my family here.

Business Self

8/10

Excellent

08 Sep 2025

Denise

Everything but breakfast

Leisure Family

6/10

Pleasant

01 Sep 2025

Douglas

Check in was slow because the clerk didn’t have a password for the computer. The bed had hazardous bars protruding out, which I accidentally kicked a few times. They didn’t have coffee in the morning and the breakfast selection was dismal.

Friends_and_family Family

4/10

Poor

27 Aug 2025

David

Room had no ceiling lights and one of the two lamps was broken. Windows didn’t open properly. The carpet had wet spots under the desk. Hallways smelled like cigarette smoke. Hotel staff were very nice, though

Business Family

4/10

Poor

25 Aug 2025

Tammy

The property smelled of pot, there was a bug in the bathroom of the first room we were assigned—they moved rooms upon request. Breakfast was scant and not good. However night front desk staff was pleasant.

Leisure Partner

4/10

Poor

19 Aug 2025

Suha

I think building is outdated carpet in the rooms so dirty and greasy some furniture’s are old and dirty shower curtain is stained and old overall this building should be updated

Business Partner

2/10

Poor

17 Aug 2025

james

Carpet dirty and torn and the bathroom was filthy. Sofa dirty.

Leisure Family

10/10

Exceptional

15 Aug 2025

lena

It was a fast checkin and checkout friendly staff and good choice for a quick breakfast rooms clean and spacious

Business

10/10

Exceptional

03 Aug 2025

Sherbert

The price

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Marcel

Good

10/10

Exceptional

23 Jul 2025

JAMETTE

Nice and quiet, clean safe facilities - I continue to stay here when I visit Michigan

Leisure Self

6/10

Pleasant

18 Jul 2025

David J or Joy M

Furniture and carpet in room showing wear.

Partner

4/10

Poor

16 Jul 2025

Rachel

We came back to the hotel around 8:00 pm. We went to go into our room and the door was jammed closed.
Some how the flip lock on the side of the door was stuck closed after we closed the door when we left earlier. We went to the front desk and they told us we would have to wait until the morning when maintenance and the manager would be in. They would give us another room , but all are belongs we in the locked room. My boyfriend was able to finally Abe to jimmy the door open. I had to throw our dinner out that we just purchased.

Business_and_leisure

2/10

Poor

16 Jul 2025

Darryl

Dirty spread, my wife got a bite mark from something in the bed. Thank God, my wife had a Doctors appointment that morning & he took care of the bite.

Business Partner

8/10

Excellent

02 Jul 2025

Ramteja

Good

4/10

Poor

02 Jul 2025

Anita

The cigarette and marijuana smell greeted us when we entered the hotel. When we reached our floor, the smell of marijuana greeted us again. The smell greeted us the next morning as well. We stayed out of the hotel as much as possible. Inside of the room was not very clean. Around the beds and the carpet were dusty. The towels were stained looking and not very fresh looking (Poor laundry).

Leisure Family

10/10

Exceptional

18 Jun 2025

Tonia

Very great choice for a last minute emergency.

6/10

Pleasant

17 Jun 2025

ARNETT

Property needs updating.

Leisure Self

4/10

Poor

13 Jun 2025

Toni

Bathroom was not cleaned when I

4/10

Poor

10 Jun 2025

Verified traveler

Won’t go back

The marijuana smell was terrible. I complained about smell, it seemed that something was sprayed which helped, but the floors should be monitored on a timely basis instead of waiting for complaints. I had to move rooms as the first one had no working air conditioning. Second room was okay, but there were several stains on the top blanket. No working hair dryer in bathroom, one of the lights were out, fan didn’t work and the towels were dingy. Breakfast was blah at best. I went to the restaurant next door for breakfast on my second morning there.

Self

6/10

Pleasant

08 Jun 2025

Edward R.

Open, visible rodent traps around an eating area isn’t an appealing sight.

Leisure Partner

8/10

Excellent

06 Jun 2025

Catherine

I recommend staying here. The price was great as well as everything else. Nothing fancy but well appointed and well run.

Business

6/10

Pleasant

03 Jun 2025

MICHELLE

There were two crawling things in my room. The TV had lines in it (looked like it was about to go out). The iron didn't work. The tiles on the floor and the bathtub need to be steam cleaned. I stayed here before a few years back and it was really nice. I was very disappointed this time.

10/10

Exceptional

29 May 2025

Antoine

Good service

Business_and_leisure Family

2/10

Poor

25 May 2025

Tyra

Rooms were dirty and the staff is used to it nothing they can do about family owned they need inspection it’s pretty bad

Family

2/10

Poor

23 May 2025

Cameron

Room was dirty. Bathroom especially was not well cleaned. The entire second floor smelled of marijuana. We checked out promptly after arriving and found a different place. The front desk man was nice, and he told us our second night could be refunded, but that was never processed. At least it was cheap!

Leisure Family

10/10

Exceptional

22 May 2025

Connie

overall it was a very nice experience and i would stay there again

Leisure

10/10

Exceptional

19 May 2025

lena

Nice friendly people very helpful

Partner

10/10

Exceptional

09 Apr 2025

Benjamin

it looked like the sheets and pillow covers were not changed.

Leisure Family

10/10

Exceptional

05 Apr 2025

Jerry

Clean and quiet

10/10

Exceptional

02 Apr 2025

Katherine

Clean quite comfortable

Leisure Self

10/10

Exceptional

02 Apr 2025

Katherine

Nice clean comfortable

2/10

Poor

30 Mar 2025

Rodney

My fiancé was bitten several times when we stayed there I believe they might have bed bugs

Leisure Partner

2/10

Poor

29 Mar 2025

Deron

The rooms don't appear to be very clean, nothing about the building did. Our room was missing shampoo, conditioner and soup. There was grime in every corner of the shower. Paint peeling in the room and there's a connecting door with a lock on the opposite side which didn't feel safe.

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Jerome

Awesomeness!

Leisure Partner

6/10

Pleasant

20 Mar 2025

Bobbie

The property served breakfast and the location was near the expressway.

Family_with_children

8/10

Excellent

16 Mar 2025

Sherri

Great value

It was very good for the price. Kind of old, but clean. Nothing fancy.

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

Richard

Upon arrival we were informed that our reservation had somehow been canceled due to full capacity at the hotel by pre arrangement. Realize that glitches do sometimes occur but we had not been given prior notification of the cancellation by Expedia or by Quality Inn. It was now up to us to find new lodging and to initiate the return of our funds for the reservation with Expedia. There was a loss of communication between Quality Inn and Expedia some how resulting in the traveler holding the bag and shouldering the inconvenience. Thankfully, Expedia did resolve the issue and returned our fund very quickly.

6/10

Pleasant

22 Feb 2025

i

.

2/10

Poor

05 Feb 2025

Andy

Discusting hell hole

I can truly say with a total clear conscience that this hotel is THE WORST, THE FILTIEST AND THE SMELLIEST hotel I have ever stayed in. I only stayed for one night and couldn't wait to leave next door, refused to shower or brush my teeth with their water, used bottled water to brush my teeth. I even avoid eating their breakfast, thinking if the hotel is this disgusting, I can only imagine how the breakfast is made.
I hope you will do yourself a favor and avoid this hotel.

Self

10/10

Exceptional

15 Jan 2025

Tiara

Grest

4/10

Poor

12 Jan 2025

Tabatha

We spent the first night on a room with no heat assuming it would warm up over night. Management moved is to another room, but did not offer any comp. Second room, had heat, but was less clean than the first. There were smudges on the ceilings and walls, long strands of hair on the bathroom dryer, and some kind of cellophane wrapping left over on the shower. Definitely things that creeped me out. Complimentary breakfast included store-brand yogurt from Walmart. Not what I expected for a room that went for over one hundred dollars a night. I would not choose to stay at this hotel again.

Leisure Family

10/10

Exceptional

25 Dec 2024

Corrina

Great stay

Business_and_leisure Partner

4/10

Poor

24 Dec 2024

Verified traveler

Womp womp