Name: Hilton Garden Inn Detroit-Southfield, MI.
Address: 26000 American Drive, Southfield, 48034, US

10/10

Exceptional

02 Aug 2026

Eva

I was very pleased with the hospitality. The rooms were up-to-date and clean. My trip was a last-minute decision, and I was pleased that I found one that I would use again for future planning

10/10

Exceptional

30 Jul 2026

Alicia

Pleasantly surprised. We will be back.

8/10

Excellent

28 Jul 2026

Sakara

Overall this was a good choice. The hotel looks nice and the room felt comfortable and clean. Staff was helpful with my request and it’s helpful to have a noon check out.

10/10

Exceptional

28 Jul 2026

Briana

The pool could’ve been cleaner than it was but overall the stay and hotel was great

10/10

Exceptional

27 Jul 2026

Tateleah

The room was very clean

6/10

Pleasant

26 Jul 2026

Nakea

Rooms were clean. The Wi-Fi was horrible $4.95 a day just to stream movies is wild in Trump’s economy these days :(

8/10

Excellent

26 Jul 2026

Frances

3/5 Stars

After having a bad experience at another hotel, I needed a room on short notice, and this hotel was able to accommodate me quickly, which I really appreciated. The check-in process was smooth, and the staff was helpful.

The room was noticeably cleaner and fresher than the previous hotel I had stayed at, which made me feel much more comfortable. While the overall experience was better, there is still some room for improvement in terms of the condition and upkeep of the property.

Overall, it was a decent stay, and I appreciate the staff for helping me during a stressful situation. I would consider staying here again if I’m in the area.

10/10

Exceptional

25 Jul 2026

Jerome

Everything was great.

10/10

Exceptional

25 Jul 2026

David

Check in - friendly, professional and very welcoming.

Great pool and work out room.

10/10

Exceptional

21 Jul 2026

Larry

The property and the front desk staff were congenital, professional and customer friendly. The parking lot was well lite and never was there an issue finding a parking space. I didn't patronize the breakfast bar, but noticed it was always filled with satisfied faces.
However in the three days that I occupied my room, no room service (Partial- towel replacement or full) was rendered. This was surprising (for Hilton), because the last day I needed a change of towels. In spite of this, the property was well maintained and extremely quiet.

Self

4/10

Poor

19 Jul 2026

Byron

Expedia YOU dropped the ball on this one 😡😡😡 I reserved a king bedroom a week before my stay. When I checked in I ended up with two full size beds that was changed on your end and the hotel couldn't change it for me because I booked it through you. The hotel was sold out of king rooms but you let me book it anyway. The bed wasn't comfortable AT ALL but I had no choice to stay there. This is bad business on your part.

Self

8/10

Excellent

19 Jul 2026

sonia

The non-english speaking staff is one big headache. In my opinion that is not good customer service. If I cannot communicate my needs that is just plan sad and pitiful! My room shower liner was stained. My duvet was stained as well. I would stay again but those are the things that need correcting. Ive stayed at this location 6 times in the month of July!

Partner

10/10

Exceptional

19 Jul 2026

Annette

Good parking,very good lighting around the hotel.

Self

10/10

Exceptional

19 Jul 2026

Adrienne

I experienced nothing but kindness, professionalism, helpfulness and pleasantness...Highly recommend and definite Go To Choice!!!

Self

10/10

Exceptional

17 Jul 2026

Aric

The property was very nice. However the outside maintenance in the sitting area was not kept clean st all. Myself and my guest had to keep requesting for a clean-up.

Self

10/10

Exceptional

14 Jul 2026

Dietrich

Mmm

8/10

Excellent

11 Jul 2026

Dwight Anding

It would be nice if you could watch a streaming service of your own on the TV provided

Partner

4/10

Poor

09 Jul 2026

Racheal

I hate to leaving bad reviews. But the property has gone down and I won't ever be back. Where sh6I start. Upon check in. The front staff was yell at guest that they do not house keeping on the weekend. I had paid the the Executive Suite. And the hot tub in the room was DIRTY. It appeared to have poop in. So I tried going downstairs to use the Jacuzzi. ONLY TO FIND IT BROKEN. I complained to front desk and I would have cleaned it myself but did not have GLOVES. Was told I would have to clean it. I paid for nice foreign man on staff to clean it. But other staff was rude and building needs repairs. I can see why they have SECURITY patrolling to prevent drama. But when u pay money and staff is rude and building is dirty and needs repairs, ...... It could make a person upset. Not sure if the HILTON FAMILY IS AWARE.

Partner

8/10

Excellent

08 Jul 2026

Eulah

Second stay. Very nice hotel. Friendly staff.
There 5 days..no housekeeping services. Had to request towels DAILY. One day none available..BUSY..SHORT STAFFED.
Linen was NEVER changed during a 5 day stay.

Friends

2/10

Poor

01 Jul 2026

Kendria

My room and everything was OK till we went to breakfast and the lady grabbed the food off my mother’s plate. She’s 85 years old and she took her food cause she said we had to pay for it. We thought it was included room price that’s what I was told very unprofessional. I tried to get a hold of the manager, but nobody has called me yet so disappointed somebody would do that to a old lady.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Ellen

Great experience

Self

6/10

Pleasant

29 Jun 2026

DORIS

Parking was easy and not difficult to find a spot. First room was not fresh had a urine smell so we changed rooms. Second room was a bit better just rather dated for a Hilton brand. Tub caulking had mold around tub, toilet tissue holder was falling off. When we asked for stirrer for coffee the lady at the front desk rudely brushed my husband off and turned her back to him. Very poor customer service we won't be back to this particular location. Sad because Hilton has been synonymous for five star customer service treatment and cleanliness.

Partner

10/10

Exceptional

27 Jun 2026

Elizabeth

Location was very easy, establishment was beautiful and clean next visit I will stay there again.

Family_with_children

4/10

Poor

26 Jun 2026

Jessika

Breakfast was $15/ person, sheets were not clean, additional charges at check in

8/10

Excellent

26 Jun 2026

Quoc trinh

I was disappointed that breakfast was not included in the price. I thought that there was a complimentary breakfast.

Family_with_children

4/10

Poor

25 Jun 2026

Marcus

The bed 🛌 was terrible it hurt my back so bad 👎 and the staff would not give me another room nor would they let me have a late checkout,I stayed 6 nights and I wouldn't be staying there anymore

Self

10/10

Exceptional

23 Jun 2026

Stuart

Everything was great here.

10/10

Exceptional

21 Jun 2026

Marcel

It was nice and clean and quiet

10/10

Exceptional

21 Jun 2026

Jimmie

This was my third time traveling from Georgia to Michigan, and I continue to choose this hotel because it always makes me feel safe and comfortable. That peace of mind means a lot when you’re on the road.

The staff is consistently friendly and welcoming, which makes every stay even better. The rooms are clean and well-kept, and I really enjoy the swimming pool—it’s a great way to relax after a long drive. Breakfast is always a nice bonus, and parking is convenient and easy. Overall, this hotel has become my go-to spot, and I highly recommend it.

Pet

4/10

Poor

20 Jun 2026

Jude

Bed was uncomfortable, you have to pay extra for breakfast and it kinda sucked. Ive definitely stayed at better hotels for sure.

Partner

10/10

Exceptional

19 Jun 2026

Yolanda

Nice, Clean, Staff very nice

Self

10/10

Exceptional

19 Jun 2026

Arthur james

Everything was great

10/10

Exceptional

18 Jun 2026

Lori

Everything exceeded our expectations

6/10

Pleasant

17 Jun 2026

Mehdi

It was ok , clean and good access

Self

8/10

Excellent

16 Jun 2026

Terri

O

Self

6/10

Pleasant

12 Jun 2026

Michelle

I liked the location of the property. It was easy to get to (if you can follow your GPS). The property was larger that it looks from the outside. There was a pool, exercise room, space for a meeting and ready to cook breakfast and/or a buffet (an additional fee). We had a mini fridge, microwave and coffeemaker in our room. When we got to our room and attempted to turn on the TV, there was a message about the \"contract\" is still being negotiated. Eventually, we moved the channel button and was able to watch various shows. The phone in our room did not work at all. The coffeemaker didn't work. My husband had to go to the lobby to get a cup of coffee.

Family

10/10

Exceptional

11 Jun 2026

otis

yes

Partner

8/10

Excellent

06 Jun 2026

James

Good Hotel to stay . Good staff as well

Partner

8/10

Excellent

05 Jun 2026

Kari

The hotel was nice. The staff however, very unfriendly. I specifically referring to the lady that was in charge of breakfast. On this travel site they give you the option to pay for breakfast. Doesn't say for how many people just the room. The reservation says 2 adults. So I pay. We get down there...the woman was rude. I guess you only pay for one person. I didn't know that. She was unwilling to explain. Just short and rude. I go ahead in...the woman serving the hot dishes didn't speak. Didn't do anything but stare and make eggs. Everything else was lovely. Also, they charge you extra for a waffle but not stale toast or bagels.

Friends

10/10

Exceptional

05 Jun 2026

Eugenia

Great place to stay. I always stay when I visit Michigan.

6/10

Pleasant

04 Jun 2026

Ramadan

In areas where daylight lasts for extended hours, imagine trying to sleep in a room without curtains— completely exposed to streetlights at night and the bright rays of the early morning sun.
With a 12 feet window, Imagine six-foot-wide window left uncovered around the clock, privacy is lost and restful sleep becomes nearly impossible.
Anyone in such conditions could spend the entire night tossing and turning, desperately searching for a moment of comfort and a place to rest their head.

8/10

Excellent

01 Jun 2026

Shelby

Hotel was nice, rooms clean, but we were never given fresh towels so on our second day we didn’t have any

Partner

8/10

Excellent

01 Jun 2026

Brenda

It was fine

Self

8/10

Excellent

29 May 2026

Katherine

My only complaint is that tv had no WiFi and could only watch cable tv, I could not even connect to my phone and mirror. Otherwise it was clean and comfortable.

Self

10/10

Exceptional

28 May 2026

Ernestaine

The hotel and rooms are very clean, staff is very nice and patient, parking was no problem! I love it here this my second stay!

Family_with_children

8/10

Excellent

27 May 2026

Stanley

The room was clean, No odd smells. There was a issue with the refrigerator, but it did get resolved. Now for the staff..Front desk staff were amazing, sorry I didn't write there names down, friendly, professional and and made me feel like they cared about any issues I had. The bartender she was amazing we has so much fun with her and the young man (who used to climb to the top of radio towers). Parking was great and FREE.
The only issue I saw was the pool and hot tub on the day I was going to use them. The water in both were cloudy. I also own a pool and know it may be time for a shock treatment. I choose not to use them. I didn't go back to check later.
Overall my stay was great.

Friends

6/10

Pleasant

25 May 2026

Donnell

I had children running up and down my floor all night the it sounded like two adults were going to fight the elevator was full of water from the kids swimming in the pool crazy

Self

8/10

Excellent

24 May 2026

Beaury

The room was nice with a comfortable bed, and I was happy I got to check in very early. The lady at the desk when I arrived was terrific. No maids serviced the room during my three night stay. On the second day I asked for more coffee for my room but was told they had run out. I asked again twice on the third day; the last guy I asked said he would bring me some, but I never got it. The coffee in the lobby was good though. Everything else was fine, and the hotel is in a good location, close to restaurants that are walkable in nice weather.

Self

10/10

Exceptional

18 May 2026

Yusuf

The room was in Great shape and our stay was AWESOME! We'll definitely stay again.

Partner

6/10

Pleasant

17 May 2026

Shane

The room was clean at check in, however, they did not clean the room once during the 3 night stay. The front desk staff was very unhelpful and slow. Felt like I had to beg just for towels. The hot tub had what felt like an inch of sand on the bottom. None of the equipment in the fitness center was working and no signs or information that it wasn't. Decent at best

Friends_and_family Family

2/10

Poor

17 May 2026

William

There is an upfront fee for deposit even when you use credit for the room were it’s covered under the credit card insurance! Make sure you add the breakfast to your stay if not you will have buy a breakfast for each night! And remember 11:00 is there quiet time!

10/10

Exceptional

07 May 2026

Broderick

I wasn’t able to eat, but I really enjoyed my stay

6/10

Pleasant

06 May 2026

Samantha

Bathroom was not swept properly. Front desk was rude. Bartender in the garden cafe was wonderful

Self

2/10

Poor

04 May 2026

Deanna

Fresh no

10/10

Exceptional

03 May 2026

Alisa

Nice

10/10

Exceptional

02 May 2026

Bruce

The staff is amazing we booked two out of town very important guests and the staff went above and beyond to ensure they were treated great and they made accommodations when necessary, wonderful staff!

Business

10/10

Exceptional

02 May 2026

BRUCE

The staff is amazing we booked two out of town very important guests and the staff went above and beyond to ensure they were treated great and they made accommodations when necessary, wonderful staff!

Business

8/10

Excellent

30 Apr 2026

Chieh-An

The facility is clean, and the rooms are spacious.

Self

10/10

Exceptional

21 Apr 2026

Darius

Good

8/10

Excellent

20 Apr 2026

Kristy

*

Self

8/10

Excellent

20 Apr 2026

Sabina

The staff were incredibly lovely and helpful. Even though the lobby heat wasn’t working we felt very taken care of. Special shoutout to Carl!

10/10

Exceptional

20 Apr 2026

Cheleen

Although I didn’t get the chance to try the breakfast, the presentation and variety looked delightful. Parking was convenient, the room was clean, and the staff were very friendly

Business

4/10

Poor

19 Apr 2026

Timothy Maurice

my likes the coffee creamer for the coffee. But dislikes was hair was on my bed and feces was on the bathroom door. Which of sure is still there right now never will go back again ever!

Business

4/10

Poor

03 Apr 2026

LaRonda

Door was beat up for closing, I was denied breakfast even though it was paid for as part of affirm pkg, there were grooves in tub with grit and even though I tried to clean it before using it didn’t work. Channels were limited with no WiFi even though room was supposed to come with WiFi.

Self

8/10

Excellent

22 Mar 2026

Nya

Clean rooms but breakfast was not included after I paid extra through Expedia.

8/10

Excellent

16 Mar 2026

Samantha

We were there for a short stay, no shops within walking distance but everything we needed was within 15 minutes of the hotel.

Family_with_children

10/10

Exceptional

09 Mar 2026

Judson

Hotel was very clean staff was great

Family

10/10

Exceptional

24 Feb 2026

Dominique

The room was spotless and staff was great

6/10

Pleasant

23 Feb 2026

Amy

The tub was so slippery I thought I was going to fall and break my neck every time I took a shower. Pool and hot tub were so cloudy we were afraid to get
In. Heating in it made a horrible noise the entire time we were there and was never addressed after brought to front desk attention. Disappointed. Will not stay here again.

8/10

Excellent

23 Feb 2026

Antoinette

Staff was very courteous. Good location, restaurants, banks, gas stations etc nearby. Southfield Mi is generally a good area. The room was clean and nice. I was not a fan of the drapes, could be updated and i dont like how they dont go all the way across the window, they stop in the middle on both sides and there's a sheer curtain in the middle, so u have to pull the shade down 4 privacy which makes the room a little dark. The comforters were a little frayed and the newer heating systems shut the heat off when set on auto, and if it goes above the auto temp thats set, the air comes on to cool it back to the set temp. I was not a fan of the back and forth, my body was off and on hot and cold in the winter. But again overall, definitely a nice place to stay.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

VENUS

Everything but it was very clean

Partner

10/10

Exceptional

20 Feb 2026

Greg

Room was clean, spacious and i liked how it was cut into two rooms.

Partner

10/10

Exceptional

19 Feb 2026

Robert

The room was clean and the staff courteous.

4/10

Poor

16 Feb 2026

Isaac

The hotel decided to close the pool for the day and it was not clear to me why. But regardless I said to them that you have a sign saying that if you are not completely 100% satisfied speak to us and we will make it right. So I spoke to them and i said that I came with my kids and we specifically came here because you had a pool and now we were not even able to use the pool and that’s the whole reason why we went to your hotel and not to a cheap hotel. They did not do anything but they said the hotel will contact me. They did not contact me so I called them back and they put me through to the manager voicemail and I left a message and they still have not gotten back to me and it doesn’t seem like they will . Therefore I left them a two star review because if you have signs all around the hotel saying that if you don’t feel 100% satisfied they will make it right and then they don’t, that I feel is not right.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Shana

Great

10/10

Exceptional

04 Jan 2026

Jonathan

Nice

10/10

Exceptional

29 Dec 2025

Ryan

Stayed the night before a hospital appointment. Hotel was nice and clean, bed was comfortable, served purpose for what I needed. I would stay there again if needed

Partner

10/10

Exceptional

26 Dec 2025

SALLY

Room was what we expected

Leisure

6/10

Pleasant

13 Dec 2025

Anita

Yes

Self

8/10

Excellent

05 Dec 2025

Elizabeth

Renov needs to include tubs and bathroom doors

Business

6/10

Pleasant

29 Nov 2025

NETHA

Okay

10/10

Exceptional

22 Nov 2025

Pamela

Yes great

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Patricia

Yes the room was spotless and the staff was nice

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Angeline

The room was clean seeing we were just there for an overnight concert , but the place was definitely safe for parking and the staff was really friendly

Leisure Partner

2/10

Poor

08 Nov 2025

Michelle

Water kept going out of the hot tuband one of the jets spayed water out the tub to the floor. The phone in the room didn't work for us to call the front desk.

Partner

2/10

Poor

01 Nov 2025

Milika

It was horrible I have a rash after staying there & have to go to emergency room to find out what’s wrong with me……

Business

8/10

Excellent

25 Oct 2025

Sharon A

We did not buy the breakfast there.