Name: The Westin Southfield Detroit
Address: 1500 Town Center, Southfield, 48075, US

10/10

Exceptional

20 Jul 2026

jake

Great staff

Partner

10/10

Exceptional

18 Jul 2026

Shatha

Excellent breakfast and clean rooms

Self

8/10

Excellent

18 Jul 2026

Alan

No comment

Self

10/10

Exceptional

18 Jul 2026

Montez

Nice property

Self

6/10

Pleasant

14 Jul 2026

Laure

Rooms could use an upgrade ..quite tired, older furniture. Bed was fine but do not get a sofa bed!
The engineer , Steve was very helpful as he couldn’t get air conditioning to work so recommended a different room that was larger and very cool and even brought us a rollaway cot which was 100% better than sofa bed for my granddaughter .

Family_with_children

10/10

Exceptional

13 Jul 2026

George

Very nice.

Family

10/10

Exceptional

12 Jul 2026

Jeffery

I liked how nice the staff is.

Partner

10/10

Exceptional

11 Jul 2026

Shevette

Clean

Partner

10/10

Exceptional

10 Jul 2026

Lena

The room was clean and comfortable. The breakfast was amazing a great way to end my birthday celebration. Would recommend a staycation for anyone?

Partner

4/10

Poor

09 Jul 2026

Tammie

They stay was the worst stay I have had at a hotel. The air wasn't working good and They didn't have a comfortable sofa bed. It didn't have a microwave. The price was too much for the stay.

Friends

8/10

Excellent

08 Jul 2026

Barbara

Add a microwave and a more affordable breakfast option for up and go travelers.

Self

6/10

Pleasant

08 Jul 2026

Michelle

Great location whether you’re traveling to downtown Detroit or visiting the nearby cities like Farmington Hills or Novi. The lobby features great seating areas, a wishing well and a living wall filled with beautiful plants. The rooms desperately need a thorough cleaning and are overdue for an update. The bedspread was old and full of pills. The sealing/caulking inside and at the base of the tub was lifting and dark in color. The anti-slip tread inside the tub was non-existent. The shower curtain did not look fresh/clean. The curtains and lamps were dusty and there were gnats in the room. There was also a damp smell. Lastly, the hotel was extremely noisy. There was a youth conference. There were teenagers/young adults loudly congregating in the halls well after midnight. Called the front desk twice. When the noise quieted in the hallway, there was opening and slamming doors all night. There were orange peels and other debris in the hallway. Very disappointing stay. Will look for an alternative property.

Partner

10/10

Exceptional

07 Jul 2026

Rose

Tango restaurant and staff was awesome.

Family

10/10

Exceptional

07 Jul 2026

Elizabeth

The staff was lovely. I had a couple questions for them and each time I approached a staff member they were efficient and helpful and very polite. The room was spacious, lovely and comfortable.

Family

8/10

Excellent

07 Jul 2026

Richard

Clean room

8/10

Excellent

07 Jul 2026

Adrienne

Wonderful property

Friends

2/10

Poor

05 Jul 2026

marwa

Very disappointing experience. The check-in process was extremely disorganized, and we had to wait far too long just to receive our room keys. The staff seemed unprepared, and there was little communication or professionalism throughout the process. After a long day of traveling, this was incredibly frustrating. I expected much better service from this hotel and hope they improve their organization and customer service.

Family

10/10

Exceptional

05 Jul 2026

Stephan

OUTSTANDING

Self

4/10

Poor

05 Jul 2026

Charisa

Air did not work and staff brought up a dirty fan amh
Business center was leased out the weekend I stayed and regular guests weee not allowed to use it

Friends

2/10

Poor

05 Jul 2026

Alfonso

Air conditioning didn’t work. They brought us a fan. It made it worse because it blew human human air around Toyota cap running could not get no sleep for the one night. They wanted to charge us

Partner

10/10

Exceptional

04 Jul 2026

Shannon

The Hotel was great! Area was great everything was less than 30 minutes away. I would book again.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Evelyn

The facility was disgusting , no air, and it stink

Partner

10/10

Exceptional

03 Jul 2026

Amanda

.

Partner

4/10

Poor

03 Jul 2026

alfred

Carpet had a bad smell and the linen was dirty.

This is a Marriott brand and they should be embarrassed by their rooms.

This is my first time ever experiencing poor housekeeping at a Marriott brand.

I’ve been a member since 2007 and cleanness has never been an issue.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Tierra

Loved our stay here. Will definitely book here again

10/10

Exceptional

29 Jun 2026

Cindy

Excellent stay, with lots of amenities. Would absolutely recommend!

10/10

Exceptional

28 Jun 2026

Dell

Great location very decent staff

10/10

Exceptional

27 Jun 2026

Georden

Nice amenities

10/10

Exceptional

26 Jun 2026

Juanita

I would stay there again,

Self

10/10

Exceptional

24 Jun 2026

Khary

Great. I love the accomodations.

Self

10/10

Exceptional

22 Jun 2026

Chaunte'

Nice hotel

10/10

Exceptional

22 Jun 2026

Janey

Clea

8/10

Excellent

22 Jun 2026

Leby

Overall, I had a pleasant stay at the Westin Southfield Detroit. The hotel is conveniently located with easy access to Downtown Detroit. My room was spacious, and the bed was very comfortable. However, there were a few housekeeping issues, including stains on the bedsheets and a nail found on the duvet. Greater attention to detail from the housekeeping team would help enhance the overall guest experience.

Partner

8/10

Excellent

21 Jun 2026

Andia

Nice stay.

Friends

4/10

Poor

21 Jun 2026

Desirae

I was on the 7th floor and I didn’t like that my water didn’t get hot at all couldn’t take a shower there and when I got the I had rust stains falling down the toilet seat and pool area was very small wasn’t what I expected at all

Partner

4/10

Poor

20 Jun 2026

Ashley

Phone in the room was broke kids running up and down the hall all night yelling and screaming

Self

10/10

Exceptional

20 Jun 2026

Amber

Great stay

Family

10/10

Exceptional

19 Jun 2026

Henery

I couldn't ask for a better experience.
I highly recommend this hotel

10/10

Exceptional

18 Jun 2026

Arman

Really nice property

Self

10/10

Exceptional

18 Jun 2026

Jimmy

Great staff

10/10

Exceptional

17 Jun 2026

henry

Everything was great

10/10

Exceptional

16 Jun 2026

Justin

We thoroughly enjoyed our stay here and will be back in the very near future.

10/10

Exceptional

15 Jun 2026

Jimmy

Clean room

Self

8/10

Excellent

15 Jun 2026

Kelly

Everything was great start to goodnight except a few things I going that could have been better. We purchased the breakfast buffet tickets for 2 days at the time of our reservation. This is not a buffet, there were 5 items on there with 3 being meat and an egg station even though one of the 5 items were scrambled eggs. There was a toaster with bread as well. We skipped the second day and wasted 46.00. After check out I was charged 7.95 per day for Internet, this was never listed or explained. I paid in full at the time of reservation and was told to put a card of file at check in, which was expected. I was told about the 100.00 hold not not about the seperate 339.00 \"deposit\" until I noticed and went to ask. When asked we were told that Valet parking was 30.00 per day but was charged 60.00 for second day, 90.00 in total. The room, staff and everyone we encountered were great and have no complaints.

Partner

10/10

Exceptional

14 Jun 2026

Rhyan

Very nice hotel. Check-in staff were friendly and informational. Rooms were clean.

Partner

4/10

Poor

13 Jun 2026

Nicole

Although the property was clean the decor was very dated and worn. It was below the standard of a 4 star hotel.

Self

8/10

Excellent

13 Jun 2026

Daniese

Beautiful, clean establishment. Wished they would install microwaves.

Self

6/10

Pleasant

13 Jun 2026

Kim Sue

Strange sediment was left in the bathroom sink after washing my hands. Noticed this late in the evening when I returned to my room. I didn't feel safe to use the water for brushing my teeth or bathing. Luckily, only a one night stay with a place to go in the morning to freshen up.

Self

10/10

Exceptional

12 Jun 2026

Susannah

The room was spacious and quiet and the bed was so comfortable that I slept for ten hours!!!

Self

8/10

Excellent

12 Jun 2026

Ann

Great and quiet floor. Clean room and the breakfast was really good!
The staff was friendly and helpful.

Self

10/10

Exceptional

10 Jun 2026

Henery

It was a great experience.
I highly recommend this establishment.

6/10

Pleasant

08 Jun 2026

Traci

Overall stay was nice but I didn’t like the fact that they didn’t want to take cash to pay for snacks and I didn’t like that don’t give you complimentary breakfast with your stay

Partner

8/10

Excellent

07 Jun 2026

Venus

Lovely room. Great area.

6/10

Pleasant

07 Jun 2026

Kimberly

Stayed for one night for an event and our room was not properly cleaned. I did not feel comfortable staying in that room, to the point that I did not sleep well. Tub, sink and bathroom floor was dirty. The desk chair had some sort of goo on it. The sheets did not smell or feel clean.

Partner

6/10

Pleasant

06 Jun 2026

Venus

The rooms and amenities were great. I was not aware that there is a parking charge. While the hotel is very nice, some amenities should be clearly explained on your websight.

2/10

Poor

03 Jun 2026

Shokeise

The Westin stole my money. They would not accept my debit card after charging me for a room and is refusing to refund me.

10/10

Exceptional

02 Jun 2026

Bibi Khan

We enjoyed our stay at this property. The staff was very helpful and the rooms and facility was amazingly clean.

Partner

8/10

Excellent

02 Jun 2026

Jill

I was a bit disappointed that housekeeping didn’t clean my room during my stay from May 30- June 2. A housekeeping supervisor did knock on my door in the early evening of May 31 to apologize that my room had not been cleaned and offered me towels and water. She was very nice. I assured her that it was ok. I assumed my room would be taken care of the following day. We were gone the entire morning of the following day. I thought for sure my room would have been cleaned by the time we returned at 1pm. It had not and by that time we were tired and didn’t want to be interrupted so I hung the “Do not disturb” sign up. We had accumulated a little bit of garbage during our stay. I enjoyed the hotel but was disappointed in the lack of housekeeping during our stay.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Anita

This was a very nice hotel. It was easy to find. Upon checking in, the staff was very welcoming. The process was effortless. We decided to utilize the self-parking, but there was no way to know that the car belonged in the lot. They didn't ask for any details about the car. The main parking lot was monitored by security, but unfortunately, it was the only time that we saw security. They did not patrol the parking lot. The parking lot is wide open, so it was a little questionable that security wasn't around late at night. One night, there was a group of people smoking at the top of the parking garage. It was also clear that the parking garage was falling apart. There were a few parts of the ceiling that had crumbled or were covered by a piece of wood. The room was very spacious, although the bathroom could have used a little bit of detailed cleaning. There was hair on the shower curtain. The few things to improve: the parking lot, safety, and the cleanliness of the bathroom.

Partner

4/10

Poor

01 Jun 2026

Robert

Restaurant, park, housekeeping staff was great. Room was nice. Front desk, poor. I needed to leave early, tried to check out 2 hours after checkout. ZERO refund. ZERO openness to a conversation, I witnessed equally unhelpful impolite behavior with the 2 guests in front of me. This woman just had to be right and have it her way. Because I paid directly to the hotel and not Expedia, nothing they could do… note to others. Nice enough place, but the front desk experience sealed it for me. Never again.

Family

8/10

Excellent

01 Jun 2026

Rommel

The waitress at breakfast time so attentive, good job. The skinny trace star looking girl

Self

8/10

Excellent

01 Jun 2026

Tinishia

The staff was delightful and atmosphere was great.

Partner

8/10

Excellent

31 May 2026

Ronald

Clean room, needed more towels. Both they will work with you.

10/10

Exceptional

31 May 2026

Florence

Beautiful property, just wished the staff was more accommodating and friendly.

Self

8/10

Excellent

31 May 2026

Martisia

Everything was great. The sofa beds could use new mattresses.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jacqueline

All the amenities and staff were excellent!

Self

10/10

Exceptional

30 May 2026

Ayoola

The hotel was top-notch and room was clean.

10/10

Exceptional

29 May 2026

Jimmy

Everything was fantastic!

Self

2/10

Poor

29 May 2026

Laron

Very bad

8/10

Excellent

27 May 2026

Williemaylyn

The service was much better than it used to be. I’m so glad they have the elevators locked to outsiders or non guest.

10/10

Exceptional

26 May 2026

Tonja

Nice stay and rooms were clean

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Darrel

Everything was marvelous absolutely marvelous
My wife and have found a new place for lodging when visiting the grandchildren

Partner

6/10

Pleasant

24 May 2026

William

I wanted to give \"Excellent\" responses for the staff questions, but the failure to provide housekeeping service on my final day influenced my scoring. More importantly, while reporting the lack of service I was told the housekeeping staff said the \"Do not disturb\" sign was on the door. It was not, and I never decline housekeeping service.
Unfortunately this was the conclusion of a very guiet and nice stay at your property, which I have enjoyed since it's opening many years ago.

Partner

10/10

Exceptional

24 May 2026

Keasia

Very nice hotel , super clean , the staff was very helpful , room was very comfortable. I’d stay again!!

Partner

6/10

Pleasant

24 May 2026

Susan

The floor in the restaurant needed vacuuming even at 4 pm opening. This was one of the noisiest stays I’ve ever experienced with guests making noise throughout the night. Staff was wonderful.

Self

6/10

Pleasant

23 May 2026

Chaitanya

The bathroom exhaust does not work, and the coffee machine doesn’t work.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Susanne

worst view I have ever had from a hotel but good beds.

8/10

Excellent

21 May 2026

Mohammed

Overall, good experience

Self

10/10

Exceptional

21 May 2026

Angee

The front desk staff was very helpful and friendly. My kids loved the pool.

Family_with_children

10/10

Exceptional

20 May 2026

Taija

Comfortable and quiet

Friends

10/10

Exceptional

18 May 2026

Dawn

Clean and conveniently located.

Partner

10/10

Exceptional

17 May 2026

Sonya

Great price point for such a nice clean place, it didn’t hav an unpleasant smell, the decor is up to date, the water is hot.
I’ll continue to stay at this location as long as the price point is affordable adit was this weekend!!!

Self

6/10

Pleasant

17 May 2026

Beverly

Did not eat breakfast at hotel because I was not it wasn't included in my reservation. Although this was one reason for choosing this facility. It stated breakfast included. I slept well, bed was comfy, shower had hot water.

Partner

10/10

Exceptional

16 May 2026

Danna

Very nice property, this time the plumbing was slow in the sink.

Partner

8/10

Excellent

16 May 2026

Lin

Overall the service is good , the room is clean ; some little nice element like sleep oil etc , worth for the price .

Business

2/10

Poor

15 May 2026

Sparkle

If you’re coming after midnight make sure you’re ready to wait on your room due to their “night audit” .

8/10

Excellent

14 May 2026

kelli

Staff at check-in was very helpful; staff at restaurant was great; housekeeping staff was fantastic. The furniture in the lobby was filthy-I was surprised because I've stayed here for years when I traveled to this area. The beds were comfy. Parking garage was nice. I wish they had a microwave in the rooms like some of their competitors. Overall, pretty decent experience.

Family

10/10

Exceptional

10 May 2026

angela

IT WAS GOOD

8/10

Excellent

10 May 2026

Jocelyn

Hôtel acceptable.Restauration a besoin d’être amélioré

Self

10/10

Exceptional

08 May 2026

Donald

Breakfast was excellent, omelet was very fresh.

Self

10/10

Exceptional

08 May 2026

Ahmad

Breakfast was very Geat and fresh. My wife really enjoyed the breakfast.

Partner

2/10

Poor

06 May 2026

Teresa

No one knew how to connect me to internet. I asked for bedding for the sofa bed. I received one sheet and a blanket and pillow. Had to ask for an additional sheet incorrect charges on my bill that the desk corrected. It is nothing like the Westin in Nashville, Tennessee. It was so disappointing.

Friends_and_family Family

10/10

Exceptional

06 May 2026

LaNasia

The hotel was beautiful!

10/10

Exceptional

02 May 2026

Samantha

Would’ve been better had the bar been open longer than 11pm on a Friday night. But overall property very nice and comfortable.

Business

10/10

Exceptional

28 Apr 2026

Andrew

The breakfast was surprisingly delicious and consistent.

Self

10/10

Exceptional

28 Apr 2026

Jemel

Quiet in April

8/10

Excellent

27 Apr 2026

Aparna

Rooms were clean

10/10

Exceptional

25 Apr 2026

Selina

Room was nice and clean and fully stocked with towels.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Drew

The staff were extremely helpful and showed amazing hospitality as soon as we walked through the door. Throughout the stay I noticed staff members cleaning and organizing the lounge area. Our room was clean and give us the peace of mind that we could relax after a long day of traveling.

Family_with_children

4/10

Poor

19 Apr 2026

Toy

The person that checked us in seemed irritated like she doesn’t like her job. The room smelled terrible like mildew and smoke. The comforter on the bed had lent balls like it was super old. The tub was stained. Furniture was old and the furnace is loud every time the heat came on.

Partner