Name: Comfort Inn Farmington Hills
Address: 30715 W. Twelve Mile Rd., Farmington Hills, 48334, US

4/10

Poor

25 Jul 2026

robert

Old and run down. Room smelled like cigarette smoke.

2/10

Poor

22 Jul 2026

Tracey

Tried three different rooms all disgusting……

4/10

Poor

20 Jul 2026

Howard

the hotel was dirty and smelled old and moldy the air conditioner was smelled of mold or musty odor we were told that not to ask for more than a set of towels breakfast was watered down in the juices and coffee shower had mold around drain and floor tile in bathroom around toilet leaked when we used sink

6/10

Pleasant

19 Jul 2026

Ellen

The carpet throughout the facility and the room was full of spots. Otherwise, the room was clean, but the carpet gave it a dingy appearance.

Self

10/10

Exceptional

19 Jul 2026

Jaime

The management went above and beyond when I made a mistake to help me fix it! The beds were comfortable, the breakfast was really good.

Family

4/10

Poor

16 Jul 2026

Margaret

First thing noticed was room behind front desk. Papers and empty/full boxes/packages all over the floor.

I was given room reeking of stale cigarettes. I wouldn’t accept it. Carpeting stained in replacement room.

There were a few residents around the front desk. There is no way they were traveling and renting room while in town. These people looked destitute. You using hotel for people who would otherwise be homeless (rooms paid with welfare funds) as they do in California & NY? Next morning I went out to get coffee and brought it back and saw 4 of Farmington Hills finest (police) come into hotel. They spoke with one of your special renters, told her she (whoever was in room) wouldn’t cooperate and they left.

I tried to print out my boarding pass on guest computer. Front desk told me printer was broken but try to bring up on guest computer and email to her and she would print out. The computer wouldn’t even turn on. I took care of it at airport. Not bad. Only 27 people ahead of me.

I came back down at 5pm Wednesday and turned in my card key. I preferred going to airport and sitting there all night until my 8:30 am flight.

Your front desk clerks were NEVER rude. Your hotel is run down and I don’t want to stay in what seems to be a flop house.

Maggie Chaiken

Self

10/10

Exceptional

16 Jul 2026

Saad

The property was clean and the staff is friendly.

Family_with_children

10/10

Exceptional

07 Jul 2026

Travis

Jacuzzi!

Self

4/10

Poor

05 Jul 2026

Sandy

We didn’t get any room service at all for the three nights we stayed and didn’t check in to see if we needed anything. The bed was okay. Breakfast didn’t have lots of options.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Donald

Clean property

Partner

10/10

Exceptional

02 Jul 2026

Miranda

The room was comfortable and clean. The AC worked wonderfully, as we like it cold. The staff was very helpful with suggestions for restaurants and directions. We did not make it to breakfast but the area was clean and had space for many.

Family

10/10

Exceptional

30 Jun 2026

Par

Very friendly host, kind and accommodating to our large group needs. Great food and clean room!! Got plenty of rest I needed!

Friends

10/10

Exceptional

30 Jun 2026

Terry

Accommodating.

Self

4/10

Poor

29 Jun 2026

Ann

When we first got our room, it was dirty. They gave us another room. Then, housekeeping still came in the room even when someone was still asleep, That’s a little creepy to me. There was no Do Not Disturb sign. I didn’t like that. Also, when we got back to the room one day, the whole room smelled like urine. Eventually, Ithaca smell went away…. Sometimes, the staff was helpful and sometimes they weren’t. My experience was not the greatest here…

Family_with_children

2/10

Poor

28 Jun 2026

thandeka

I reserved a room the same day based on the online advertisement, which stated that the reservation was fully refundable. About an hour later, my family member was discharged from the hospital, so I no longer needed the room. When I called to cancel, I was told that after attempting to contact the hotel staff, the reservation could not be canceled and that I would be charged the full room rate of $125 if I did. This was also confusing because the room had been advertised for $116.
Since I would be charged regardless, I decided to stay. Unfortunately, the room was not clean. When I went to take a shower, I found dirty towels hanging behind the bathroom door, and there were strands of blonde hair in the bed. This raised serious concerns about the cleanliness of the room.
Based on my experience with the misleading cancellation policy and the lack of cleanliness, I would not recommend staying at this hotel.

6/10

Pleasant

27 Jun 2026

Scott

The room was clean but little things like the popcorn pealing off the ceiling and kickplate on the door was coming off. Maintenance stuff that wasn't attended to. The exterior of the hotel also looked a little rough.

Self

4/10

Poor

25 Jun 2026

Corie

Unfortunately the property is not in good condition. Rooms and common areas are not well maintained. Would not stay here again.

8/10

Excellent

24 Jun 2026

Gale

The breakfast served in the morning was good. Great water pressure in the showers. Hot water comes on fast. Bed was comfortable.
The air conditioning worked perfectly, and kept the room very cool for us.
It is an older hotel which needs to be updated a bit but overall, we had a great stay.

Partner

6/10

Pleasant

23 Jun 2026

Tim

The one elevator didn’t work. You had to take the stairs which smelled from the overflowing trash can by the door.

As you entered the building all you could smell was pot. The hallway to our rooms smelled like it too.

Luckily the rooms themselves were clean - a bit worn but clean. Our rooms were on the side away from the freeway so they were quiet which was appreciated.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

WILLIAM

I was in town for a 4 night stay recently. When I checked into my room, I observed stains in the bedding and two bars of used soap left in the shower by previous guests. There were a few minor stains in the carpeting in my room as well. The front desk staff sent a housekeeper to correct the issues with the bedding and bathroom. However, I believe there was a possible infestation of bed bugs (or something similar) in my room due to itchy skin during sleeping. I decided to have breakfast on the last morning of my stay. There was a bit left to be desired regarding the quality of the food. Certain items had not been replenished. The sausage was subpar. This was my second stay at this location while visiting Detroit. I think I'll have to try someplace different on my next visit. On a positive note, the staff was nice and the housekeeping was consistent after my initial complaint.

Self

6/10

Pleasant

20 Jun 2026

Danny

Air conditioner didn't work very well, was also hot in the hallways. The room was clean though.

6/10

Pleasant

20 Jun 2026

Scotg

For a short stay, which we were there for, it was ok. If we were to need accommodations for a longer period of time, we would not stay at this location again. This building and amenities are old and in need of updating and refresh.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Nikell

There is a new $100 deposit. The sign on the desk that was used to justify this deposit was misleading. The bathroom smelled sour

Self

6/10

Pleasant

15 Jun 2026

Angelina

Could've been better need to clean more

2/10

Poor

14 Jun 2026

Tashia

Room was discussing. Moved to another room and the toilet was broke. The smoke detector had saran wrap on it from whomever stayed prior. Towels stained another had hair in it. It seems if they don’t have the air on. The elevator was stuffy. All the breakfast was gone before 9:15 and was left with yogurt. This is no where near the stars given. If a star have to be given it would definitely be a low one star.

Family_with_children

6/10

Pleasant

12 Jun 2026

MAURICE

👎

Partner

8/10

Excellent

12 Jun 2026

Tom

My room was very quiet, considering how close the property is to major roads. There was a power outage my last morning, which is probably not common, but was a little unsettling. Room was fine, but I had to go down to the desk to get batteries for the TV remote, and the sink drained very slowly, so it had a lot of the characteristics of a budget motel. Nothing awful, you just know you're not at a Marriott. Comfortable bed

Self

8/10

Excellent

12 Jun 2026

Alnesha

Quiet. Stayed alone. Didn't use an amenities. Not enough handicap parking. Room ok. Bed comfortable.

Self

10/10

Exceptional

11 Jun 2026

Kimberly

It’s definitely an older building. The staff was nice and the room was comfortable and clean. Breakfast was the normal you get free with a room.

Partner

8/10

Excellent

10 Jun 2026

RaShawn

Yes it was

Partner

2/10

Poor

09 Jun 2026

Alexzandra

BED BUGS , This place has bed bugs. Traveled from Grand Rapids area to attend a concert. Checked into the room around 4 and immediately headed to the concert. Came back for the night around 11:15 and went to get into bed and found bed bugs. Ended up leaving and just driving home. Now to battle with the hotel and Expedia to get our money back.

Family_with_children

2/10

Poor

09 Jun 2026

Cheryl

Property was run down, the outside was not taken care of, landscaping was a miss, the outside curb appeal was terrible. We did not get past the check in desk because we were informed their air conditioning was not working and lights and electricity was out too. It was a muggy and hot outside so we did not complete any check in due to not willing to stay without a/c or electricity. The desk would not cancel our rooms (we reserved and paid for 2 rooms) and would not provide a refund, saying we have to contact Expedia since it was booked thru a third party. We had to rush to find a different hotel since we just flew in from Nebraska to attend a family members funeral. I do NOT recommend this Comfort Inn in Farmington Hills Michigan. It’s very run down and the staff were very unhelpful. Hopefully Expedia will be more helpful with refunding us for the rooms we never checked into because of unacceptable hotel conditions.

Family

2/10

Poor

08 Jun 2026

Samer

I went there they didn't have power no Ac refuse to refound me also expedia they wanted to refund me 25$ only

Self

10/10

Exceptional

08 Jun 2026

Thomas

Building was very dated worn out, door on bathroom room was coming apart (delaminated)

Partner

2/10

Poor

07 Jun 2026

Kasturi

Terrible experience! The air conditioning was not working, and the elevator stopped functioning due to a transformer issue. Surprisingly, there was no backup system in place.

The staff was polite, friendly, and did their best to help, but the management was extremely disappointing. It felt like cost-cutting was prioritized over guest comfort and basic infrastructure. The employees deserve credit, but the overall management of this property needs significant improvement.

Family_with_children

2/10

Poor

07 Jun 2026

MaKayla

Hallway had horrible smell. Lights in bathroom didn’t work. Microwave RANDOMLY going off! (Had to unplug the whole thing) A/C stopped working. Overall not a good experience and I don’t recommend this location.

Self

4/10

Poor

05 Jun 2026

Paul

Rooms were clean and comfortable. Staff was really unfriendly and unhelpful and the room they initially put us in was completely trashed. Then they told us we couldn't use the microwave in our room because the smell of cooking food was present in the hallway. We warmed up some leftover breakfast one day, and the staff later told me we should eat the breakfast they provided (which was not very good) and only use the microwave in the lobby. Horrible experience, will never go there again.

Family

6/10

Pleasant

04 Jun 2026

Monica

To have a name like the comfort inn people are expecting the services delivered by that name and the hotel needs a lot of upgrading and the breakfast was horrible

Self

6/10

Pleasant

04 Jun 2026

Bryant

Staff was okay. Watered down coffee, watered down orange juice. Had to go out and get some real coffee and breakfast. Still waiting on my security deposit to be returned.

Self

10/10

Exceptional

02 Jun 2026

Nanthakumar

Room wasn't ready when we arrived, Haven't cleaned, So they moved to a different room
They have kept coffee machine in the washroom

4/10

Poor

31 May 2026

Paul

2.5 stars

Self

4/10

Poor

29 May 2026

Lilli

There's nothing good about this property. I'd stay away.

The 1st room we were given had trash under the bed, noticeable burn holes in the bedding, white stain on the skirt that looked to still be wet, dead bugs in the AC unit and the window stopper was broken off (2nd floor that butts up to the ground on the back side of the building).

The 2nd room we were given only had 2 items under the bed.

Beds are rather stiff. Breakfast was very bland but included. We left early morning to get food somewhere else. Not even worth the $90 we paid for the night.

Partner

4/10

Poor

26 May 2026

Hani

The place was packed with a big group of people. The room next was in a party at midnight that looked like it will last all night. Asked to be moved. The next room was not clean. The fridge was not cleared. The bathroom had towels on the floor. It's a pity because the place actually looked good. Breakfast was good. The help were friendly and nice. Maybe I got them on a bad day. Oh , and weed smell was everywhere.

Friends_and_family Family

4/10

Poor

24 May 2026

Jeffrey

Observed during our 4 night stay (in May of 2026) was a room in deplorable condition as demonstrated by shoddy badly worn carpet, a significantly cracked (poorly repaired) ceiling directly above the bed, mold in the bathroom, low quality bad smelling shampoo and conditioner, very thin towels and blankets with prominent tears and holes, a broken ice machine serving our floor, stifling hot (not an exaggeration) hallways and routinely pathetic inedible breakfasts. Oddly, the entrance to the hotel faces the highway and can only be accessed initially from behind the hotel. In addition, the hotel appeared to also be a residence to some of the local day laborers. Lastly, the accommodations were NOTHING like the pretty pictures and positive reviews encountered prior to reserving the room. The only hotel experience worse than this one was when I once took my family to the MOMA and stayed at a horrible Days Inn in downtown Los Angeles...shame on you Comfort Inn - I won't get fooled again...

Partner

10/10

Exceptional

10 May 2026

Joel

Lovely staff and a very clean room. The breakfast was great and there was plenty of parking.

Family_with_children

4/10

Poor

08 May 2026

Volney

Let's just say....you get what you pay for.

2/10

Poor

07 May 2026

Martell

Hotel is not in good condition rooms dirty canceled and left with no refund it was that bad

8/10

Excellent

04 May 2026

Nathaniel

Clean room

Self

8/10

Excellent

03 May 2026

Devlan

The parking was pretty solid

Family_with_children

4/10

Poor

03 May 2026

Christopher

This property has seen better days. The room had broken destroyed items. The bathroom doorknob was barely hanging on. The furniture looms like it was picked up at a local garage sale cheap. Lots of wear and tear from being around for so long. Definitely needs upgrades! Will not book there again!

Family

8/10

Excellent

02 May 2026

Chaitanya Satish

Rooms were clean, staff was friendly, and there was ample parking available. However, breakfast service could be improved—restocking items was quite slow

Family_with_children

10/10

Exceptional

27 Apr 2026

Michael

Nice room and helpful staff.

Self

4/10

Poor

26 Apr 2026

Mandy

Exterior looked run down, inside wasn’t great either. Shower wouldn’t work when we checked in and had to be moved to a different room. Hotel is older and needs updates and deep cleaning. Staff was very friendly but the property itself left much to be desired.

Family

4/10

Poor

25 Apr 2026

Joseph

Upon checking in late and after changing we discovered both the room phone and TV was not working. The front desk came up and took about 10 minutes to find the correct TV setup. The bathroom was dirty and this property is beat up.

Partner

10/10

Exceptional

14 Apr 2026

Amanda

Great breakfast and the room was clean and quiet. Honestly, I didn't expect much for the price, but was pleasantly surprised. Will definitely stay here again!

Self

8/10

Excellent

11 Apr 2026

Sharmaine

Everything was wonderful. Just wish they had a better breakfast option or change up their breakfast

Self

10/10

Exceptional

11 Apr 2026

Sharmaine

N/a

Self

8/10

Excellent

05 Apr 2026

Mya

Good stay.

Partner

6/10

Pleasant

30 Mar 2026

Corina

The

4/10

Poor

24 Mar 2026

Gary

Hotel needed a lot of maintenance. The parking lot was secure but trough.

Partner

8/10

Excellent

23 Mar 2026

andrew

everything was good. 4 stars

2/10

Poor

21 Mar 2026

Timothy

The breakfast was lack luster. I can’t say the food was at least warm. The elevator seems to be magically out of order every time I stay there. Guests smoke a lot of marijuana.
So if you like cold food, walking up and down stairs and the smell of pot. This place is for you.

Self

2/10

Poor

20 Mar 2026

Hooman

Booked multiple rooms Thursday night since we would be arriving really late. Arrived Friday 5 am as we planned knowing we have the room until 12 pm check out.
Got there and attendant told us they had marked us as a no show and cannot give us a room despite already haven paid for it!!
Got on a call with a very hopeful hotels.com representative who informed the hotel attendant that they either have to give us service or trigger a refund.
Ended up taking 2 hrs for us to get us two rooms which his manager approved after speaking to him on the phone, given that he was the only person working at the hotel (understaffed).

Room was musty once we got in. You get what you pay for. Breakfast was terrible.

Friends_and_family Family

4/10

Poor

12 Mar 2026

Christine

The property is a need of serious maintenance - as does the elevator with how jerky it is between floors. Also, the bathroom in the room was deteriorating and the rooms heater was not operational. The hotel smells of cigarette and weed in the bathroom, indicating people were using the shared bathroom ventilation for this purpose.

6/10

Pleasant

10 Mar 2026

Gina

This place was pretty mediocre. Just okay. The front desk staff was cold and sometimes rude. Nothing too friendly. The housekeeping staff was nice and cleaned well. The breakfast was decent and always hot. I would have ranked it higher if the front desk staff were friendly. They are the first impression of the place and it was not a good one.

Partner

6/10

Pleasant

07 Mar 2026

Brittany

Clean room, staff was friendly but wasn’t very accommodating. Parking was easy and free. Breakfast not worth it

4/10

Poor

03 Mar 2026

Julia

Sketchy. Wouldn’t say again.

Family_with_children

2/10

Poor

03 Mar 2026

Kerry

Honestly, this place is a pit. There were two cop cars near the entrance when I arrived and the front desk area reeked of weed. The property is old and every bit of the building reflected that. The shower faucet didn't just drip all night, bursts of water would come out several times an hour as though I had left the water on myself. I checked out after one night it was so awful.

Self

4/10

Poor

01 Mar 2026

Kyle

Exhaust fan needed maintenance. Lighting ing bathroom needs updating. Entry doors didn’t feel secure. Sound dampening foam should be installed in the rooms as you can hear everything going on in the hotel.

Partner

2/10

Poor

22 Feb 2026

Lesley

The hotel overall was not well cleaned. In our room there was someone else's hair all over the place. There was some sort of confetti left on the communal carpet for days and what appeared to be vomit left by the garbage can near the hot beverage station (even after i alerted front desk). The only elevator broke down Saturday night and hadn't been fixed by Sunday afternoon. There were several elderly people who had difficulty walking up and down the stairs especially with luggage.

Family

6/10

Pleasant

20 Feb 2026

Darnell

Rooms were clean but cheap looking and there was clear water damage, the staff was very nice and helpful though.

Partner

6/10

Pleasant

17 Feb 2026

Stacey

The room is ok. It is very dated

10/10

Exceptional

17 Feb 2026

Joyann

All was great

Family

4/10

Poor

16 Feb 2026

Erin

Unfortunately, this property did not meet my expectations based on the photos. Upon arrival, the hotel had a strong smell of marijuana in the hallways. The checkout process was also not ideal and felt disorganized.

Safety was a concern as well — the walkways and stairs were not properly salted, and I witnessed an older gentleman fall, which was very alarming. Cleanliness was another issue; my towels appeared dirty, and I even observed a staff member spraying Lysol in the hallway to mask odors.

Additionally, the breakfast was terrible and did not meet basic expectations.

Overall, the experience felt more like a money grab than a guest-focused stay. Attention to cleanliness, safety, and guest experience is clearly needed.

Business Family_with_children

10/10

Exceptional

09 Feb 2026

Oleksandra

Friendly staff, clean and cozy rooms. When I asked to change the towels, they did it quickly and even made the bed. The breakfasts are delicious. Highly recommend!

Leisure Partner

10/10

Exceptional

29 Jan 2026

CATHY

asked for a quiet room--one not by elevator or ice machine---no problems--room was clean & comfy--heater was actually running great and not noisy--very pleased with room--check in was easy and lady was polite and check out great also--would stay again--did not get to have breakfast because of an early 7AM appointment at Henry Fords--loved it only took little over ten minutes to get to hospital. maybe one suggestion--get higher toilets--to low to the ground Thanks for the pleasant stay.

6/10

Pleasant

22 Jan 2026

Sormane

Breakfast very poor and cold coffee.

Business Self

2/10

Poor

22 Jan 2026

Naria

Staff & room

Leisure Partner

10/10

Exceptional

20 Jan 2026

David

excellent breakfast service; helpful staff at front desk

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Dallas

Staff, the room and the breakfast were all outstanding!!! They even accommodated my special request to not be by anyone due to me having to go to sleep early because I had to leave early fo work. I stay there about 2 or 3 times a month when the weather is bad because I live out of town. Out of all my stays I have only had one issue with 1 staff member but after expressing my concerns and frustrations with the manager all was resolved. Definitely would recommend!

Business Self

6/10

Pleasant

04 Jan 2026

Charissa

Location was nice but hotel was outdated

10/10

Exceptional

24 Dec 2025

Butch

Nice place. Clean and comfortable.

Business

10/10

Exceptional

18 Dec 2025

Sean

The staff

6/10

Pleasant

14 Dec 2025

Joyce

The hotel room was clean and the check in staff were pleasant. Unfortunately, the complimentary breakfast was mediocre. The sausage squeaked between my teeth when I ate it, and the coffee was horrendous. When I mentioned it to the staff, they shrugged their shoulders and agreed. Every morning a woman who seems to be staying there long term smoked a joint in the vestibule right by the front desk. I did not enjoy walking through a cloud of weed smoke to use tge door each day.

Partner

8/10

Excellent

14 Dec 2025

Mark

Room was decently cleaned staff was nice

Leisure Partner

10/10

Exceptional

10 Dec 2025

Sean

The staff was very courteous.

8/10

Excellent

30 Nov 2025

David or JOy

Room was very clean. Bed very comfortable/

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Dallas

Great

Business Self

10/10

Exceptional

11 Nov 2025

Darrin

Very convenient location

Leisure Family

10/10

Exceptional

06 Nov 2025

Mark

The facility is a bit old. But it is in very good condition in terms of upkeep. Everything seemed to work properly, and it was clean and tidy. Amd the staff was excellent. I arrived late after a long day of travel (about 6 hours on the road + a 3 hour stop to work), and the night clerk at the front desk was so efficient and friendly that I ended my day with a smile. But I left my Yeti coffee thermos in the lobby. The next day rhe day manager went through the security tapes to see when it had been left, then checked the logs to see who checked in at that time, then called me to tell me he had figured out it was my coffee thermos, so I could return to pick it up (before driving onwards to my next destination). Really bright, cheerful and helpful staff who clearly care to go the extra step!!!

Business Self

6/10

Pleasant

03 Nov 2025

Dallas

Room was alright but we aren’t that nit picky and it worked for us

10/10

Exceptional

02 Nov 2025

Corliss

Great place for me to get away from my house when i needed peace and quiet.

10/10

Exceptional

01 Nov 2025

ZLATIMIR

Will come back

10/10

Exceptional

01 Nov 2025

Deborah

Clean .. friendly staff

10/10

Exceptional

27 Oct 2025

Cassandr

Balcony

Partner

8/10

Excellent

23 Oct 2025

Barry

Room was clean and nice. Breakfast was reasonably good with appropriate variety. I'd stay there again if I returned to the area, given the price.

Leisure Self

6/10

Pleasant

21 Oct 2025

Paul

Didn't clean room one day. Trying to sneak on billing for a safe never requested

Friends_and_family Family

8/10

Excellent

18 Oct 2025

ERIN

Breakfast foods need to be warmer and more variety would be nice. Room was not bad. The shower floor was an odd & shape and bendy. Breakfast area worked well for relaxing together.

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Andrew

Older property, but maintained pretty well. The bathroom was clean though sink and tub abit rough. TV channel odd to manage. End of day the price was right for what I recieved.

Leisure Self

10/10

Exceptional

10 Oct 2025

Kristianna

Nice, clean and quiet. Also, had wonderful staff!