Name: Candlewood Suites Southfield – Detroit
Address: 26250 American Drive, Southfield, 48034, US

6/10

Pleasant

06 Jul 2026

Charmaine

Room was clean but not as clean as it should have been room was dusty and one of the beds blanket had dust on it.

Self

6/10

Pleasant

05 Jul 2026

Yolanda

Bathroom floor was dirty had hair and sirt

Partner

10/10

Exceptional

03 Jul 2026

Alice

Inside and outside was clean and well kept. Staff was courteous. I would go back to this hotel.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Stacie

Great.

Partner

10/10

Exceptional

25 Jun 2026

Lymon C.

All good.

4/10

Poor

08 Jun 2026

Mark

The only positive aspect of my stay at this hotel was its proximity to my family members. Unfortunately, everything else fell well below my expectations.

The room appeared to have been cleaned poorly before our arrival. There was dog food left on the floor from previous guests, the floors were visibly dirty, cigarette ashes were left behind on the room chair, and the bathroom contained an excessive amount of hair. Overall, the room did not feel clean or properly prepared for new guests.

I brought these concerns to the manager's attention. He informed me that the head housekeeping specialist had cleaned the room before our arrival. I requested that the room be cleaned again. While someone did return to address the issues, the floors looked cleaner and the room smelled of cleaning products, the bathroom hair was still left behind, the mirrors were not cleaned, and the bed was not remade.

Based on my experience, I would not recommend this hotel. The cleanliness and service did not meet my expectations, and the issues were not fully resolved even after they were brought to management's attention.

Partner

6/10

Pleasant

30 May 2026

Christine

Dogs barked all night long and people knocked on doors all night long.

Family

10/10

Exceptional

26 May 2026

Danny

Happy with everything

Partner

10/10

Exceptional

25 May 2026

claudia

Love this hotel it’s one of my favorites

Partner

4/10

Poor

22 May 2026

Jaizznalla

My tv didn’t work, my sheets and blankets were used and dirty
With stains and the corners of the hotel room were dirty. When I tried to call down for a change of sheets and blankets my hotel phone didn’t work. When I went down to get a change the hotel front desk guy told me to go back upstairs, take off and bring the dirty sheets and blankets down myself and he brought me different ones that were also dirty.

Self

8/10

Excellent

22 May 2026

Herlyn

Staff and manager super helpful and very nice. Free Laundry was a plus. The only bad thing was that the room was not super clean ( hair everywhere, no clean floors and other smalls things), after the housekeeping never came after told her, I went to the staffs and ask for a broom and cleaned myself. Everything else was good.

Family_with_children

2/10

Poor

16 May 2026

Larry

I rented a roll in shower due to bilateral aka, “ no legs” and for two night could not take shower because it was not accessible to a wheelchair and staff said they did not have a chair to sit in shower so I may use!

Partner

8/10

Excellent

10 May 2026

Aaron

Everything was well we can use more tiles. Staff was excellent no points. You can serve breakfast.

8/10

Excellent

05 May 2026

Adrian

Everything was great

Friends_and_family Family

8/10

Excellent

03 May 2026

Laketa

Everything was great

Partner

10/10

Exceptional

26 Apr 2026

San Franita

Great manager, great staff. Professional helpful friendly, clean well stocked kitchen needs, snack shop in the hotel, free laundry, dish washer etc

I stayed with my pet over 30 days. It was a pleasure I wish I could have stayed longer.

Pet

8/10

Excellent

21 Apr 2026

Chris

Good spot for the price. No breakfast

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Charity

Great staff

Self

10/10

Exceptional

17 Apr 2026

Tiffany

Nice clean room would stay again

Partner

8/10

Excellent

17 Apr 2026

Kim

Very clean room easy to sleep in. Need LED lights in the bathroom to apply makeup!!!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

San Franita

Very nice professionally managed hotel. Management staff, housekeeping great.wish I could have stayed longer.

Pet

4/10

Poor

10 Mar 2026

Jennifer

I arrived on an evening with storms and heavy fog. The front desk clerk was mildly friendly and provided almost no detail upon check in. Like that the cable had been knocked out and my TV didn't work. She advised I just unplug to reset. That didn't work. I could never connect to secure wifi service and the staff was not helpful with this. My shower door would not stay closed. Even with a washcloth jammed in there- I gave up. The room guide was missing. As a property, I was so disappointed to find no restaurants nearby. I won't be staying at this property again.

Self

10/10

Exceptional

08 Mar 2026

Porsche

I love how clean the hotel is and all of the accommodations provided.

Partner

10/10

Exceptional

24 Feb 2026

Jamal

The hotel is fully updated! We stayed at this location prior to the rebrand and update and its a noticeable improvement!
All the appliances, fixtures and furniture are new.

Partner

8/10

Excellent

24 Feb 2026

Desiree

Staff was great.

10/10

Exceptional

23 Feb 2026

Nicole

Room was spotless and nice

8/10

Excellent

21 Feb 2026

Michelle

It was OK. They tried to update the rooms but wuth poor craftsmanship.

10/10

Exceptional

17 Feb 2026

Vernon

All

Leisure Partner

10/10

Exceptional

11 Feb 2026

Elaine

Very clean room. Beautiful full size kitchen. Refrigerator was almost standard size. Dishwasher. And a two burner smooth surface stovetop. Nice walk in shower. And a well stocked pantry in the lobby area.

Leisure Self

10/10

Exceptional

30 Jan 2026

Cameron

Staff and room was great

Business Self

10/10

Exceptional

26 Jan 2026

Sherria

Yes as always

Leisure Partner

6/10

Pleasant

24 Jan 2026

Denise

Overall solid stay. Not the cleanest but staff was very friendly and attempted to accommodate.

2/10

Poor

13 Jan 2026

Courtney

BED BUGS!!!!!! I WAS ESCORTED OUT OF THE HOTEL BY POLICE DEPARTMENT FOR NOT STAYING IN MY ROOM TO SEND AN EMAIL OF THE BED BUGS!

Self

8/10

Excellent

10 Jan 2026

Kenneth

Clean rooms with all the amenities

Partner

2/10

Poor

04 Jan 2026

Noemi

I placed booking on 11/29, to get a good nights sleep with my boyfriend after a 5hr drive from Chicago. Booked same day. The rate and reviews seemed good enough to confidently book the room. After arriving, wtg 5 min to be attended as there was no one standing at front desk and checking in at about 1130pm, we gladly walked our many belongings to our assigned room. Unfortunately, after just opening the door, there was an immediate foul smell. As if the refrigerator was broken, just not pleasant at all. The room looked nice from the few steps from door, but the smell was unbearable.
We immediately walked back with our belongings to notify the front desk attendant of the smell and if she could possibly switch us to another room. I didnt think it would be an issue. Given the parking lot was pretty empty and you know...good customer service goes a long way. We were in no way rude when we approached. In fact we felt bad that we had to even ask for a different room, but the smell was just too much. We even asked her to visit the room to verify, she would not and stated she could not leave the front desk. Yet, she wasn't even present at front desk for our arrival. The room was just down the hall. She proceeded to then state she \"could not just change or switch the room for a bad smell, the room is still habitable\". We would have to keep the room and talk to the manager in the morning. We asked her if there was anything else she could do, she said no. We left and booked another hotel

Leisure Partner

2/10

Poor

01 Jan 2026

Randan

Terrible

10/10

Exceptional

02 Dec 2025

Rodney

Everything was on point. We were very pleased.

Leisure Partner

8/10

Excellent

29 Nov 2025

Ria

Room was clean, everyone was nice. I had no issues except i couldn't get the ice maker to work, or my apps to stream on the tv, but overall i enjoyed my stay. I will go back🙂

Self

6/10

Pleasant

22 Nov 2025

Stacey

The room was clean, however, the bed was terrible. There were big metal bars/supports that jetted out from below the box spring that were dangerous, and the king sized bed sagged in the middle!

Also, there’s no carpet in the rooms, so I heard every footstep of the people in the room above me. Between the bed and the noise, I slept horribly.

10/10

Exceptional

20 Nov 2025

Elaine

Very clean. Very nice full kitchen. Great for fixing your own meals. The bed was comfortable and the bathroom was fairly large with a nice walk in shower.

Leisure Self

10/10

Exceptional

14 Nov 2025

Cameron

the best staff i've ever encountered. VERY clean room…

Business_and_leisure

10/10

Exceptional

12 Nov 2025

Nichole

Clean room, quiet, customer service was great.

10/10

Exceptional

12 Nov 2025

Tawaughna

Yes

2/10

Poor

08 Nov 2025

Anthony

Never received deposit back

10/10

Exceptional

04 Nov 2025

Kameron

The room was clean and very comfortable during my stay. Also for a first time traveler the front desk workers were very helpful explaining the additional things the hotel offers like the laundry room, little market, & easiest way to my room. Wonderful stay!

Leisure Self

2/10

Poor

02 Nov 2025

Brittney

Very noisy above me constant bumps and jumps and running above my head also slamming of doors or something fell very loud and woke me up before my rest was fulfilled

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2025

Larenz

Noice

10/10

Exceptional

26 Oct 2025

Elvira

.

10/10

Exceptional

26 Oct 2025

Grady

All was in good condition

Business_and_leisure Friends

10/10

Exceptional

26 Oct 2025

Deborah

Ms. India checked us in and she was fantastic! Very friendly and accommodating all evening.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Maneeka

Nice love it will book again

2/10

Poor

18 Oct 2025

Chanel

Dirty room
Poor customer service

10/10

Exceptional

14 Oct 2025

Kevin

Great

Business Self

6/10

Pleasant

10 Oct 2025

Tischa

Parking was fine, staff was fine, room had a stinky smell from previous person who was there. The towels were not fresh.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Rhys

Everything was great. Friendly staff, big room, very dog friendly. Great coffee maker in lobby for complimentary coffee and tea. Reasonably priced.

Business Partner

8/10

Excellent

07 Oct 2025

DARRON

Quit friendly saff

Leisure Family

4/10

Poor

05 Oct 2025

Stephanie

Staff are great. The place is not great.

Business Self

10/10

Exceptional

04 Oct 2025

RaChel

Nice place

Self

8/10

Excellent

03 Oct 2025

Joan

Clean room, good parking. Staff was not willing to replenish coffee for kitchen. I used the two packets the first day. I did not know this was an extended stay property. Coffee was available in the lobby.

Leisure Self

10/10

Exceptional

02 Oct 2025

Donna

The room and bed were very nice. There was a great array of necessary dishes and cookware... One skillet was a bit burned and that's my only complaint.

Partner

8/10

Excellent

27 Sep 2025

Diane

My stay was good, only stayed 1 night. I would definitely choose this location again. Much thanks to Jesse for his help.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Mark

Surprised

All good. Surprised how nice it was for the price.

Self

10/10

Exceptional

23 Sep 2025

Aubrey

CLEAN

Leisure Family

10/10

Exceptional

14 Sep 2025

Bronwyn

This was my first time staying at a Candlewood Suite. I was pleasantly surprised. I would recommend this location especially if you are attending an event in the area. The room was very clean. The cost was reasonable as well. Jesse was the afternoon staff who checked me in. He is amazing! I don't know the name of the male who did my checkout, but he was great too.

Business

10/10

Exceptional

05 Sep 2025

daya

qq

10/10

Exceptional

02 Sep 2025

sherria

The staff is welcoming and friendly and helpful the rooms are beautiful and clean and roomy

Leisure Partner

6/10

Pleasant

01 Sep 2025

Andrea

Staff was friendly, engaging and kind. However the accommodations were just adequate.

The room lacked amenities, such as a luggage rack and a side table for dining. Room door lock had issues (solved by employee showing us we had to jiggle the door).

This property is a much better fit for a long term stay but for stays of 7 days or less, it didn’t work for us.

Leisure Family

8/10

Excellent

24 Aug 2025

Lymon C.

The shower door was off track n kept sliding open while bathing.

Self

8/10

Excellent

24 Aug 2025

Andrea

Great option for the money.

Our check-in experience was fantastic. Very kind and helpful staff. Bed was comfortable. Bathroom was clean. No complaints on the room itself. The only negative was the fan in the bathroom was rattling. And there was no separate switch for it. So if you turned the light on, the fan also came on which was noisy and kind of annoying. Check-out was super fast. Definitely decent enough for the money. I’d stay again.

Partner

8/10

Excellent

19 Aug 2025

Cassandra

Clean and comfortable. Front desk was very helpful.

Partner

10/10

Exceptional

18 Aug 2025

Evangeline

Great experience

Business_and_leisure

10/10

Exceptional

15 Aug 2025

LaJuane

The staff was super friendly

Business_and_leisure Self

4/10

Poor

12 Aug 2025

Candice

There was not an iron in the unit when checked in, mentioned it to the front desk and he came and verified and never came back with one. The bathroom was dirty with cigarette burns on the sink. I mentioned all this to the staff as well.

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Nakisha

This was an excellent stay and they not only allow pets but welcome them. My dog was treated just as warmly as the human guest. We will make this our place to stay when we visit.

2/10

Poor

11 Aug 2025

Deb

I’m not sure the room was even cleaned.

Leisure Family