Name: Extended Stay America Detroit Novi
Address: 21555 Haggerty Road, Novi, 48375, US

2/10

Poor

28 Jul 2026

JULIE E

Front desk is

2/10

Poor

27 Jul 2026

JULIE E

Plenty of audio and video recordings of the mgr Ashley and her interacting w/guests, there’s even a subreddit I recently learned about dedicated to her All of that evidence has been uploaded to corporate. All of my near death asthma attacks have been due to the smoking allowed at this property. The poor up keep and the recent attempted repairs to the damaged parking long lot (at least a year) is a direct reflection of her “mgmt style” See you in court Ash. 😊

2/10

Poor

26 Jul 2026

Robert

We arrived to the facility at 230pm where nobody was at the desk. Where the checkin was had a Metal security door that was shuttered over and all of the numbers we contacted just kept ringing. We then waited until checkin time to where nothing had changed and even someone onsite you had managements number also could not get ahold. We then had to find new hotel arrangements and were still charged for our non-stay.

We will never be staying at any Extended stay location again as after hours on the phone the same day trying to cancel and find new accommodation they were unable to assist.

10/10

Exceptional

26 Jul 2026

Michael

The room was huge with a great eating/ work table with office chair - full kitchen - it was all older but perfect. It may have been upgraded and they did a great job, I didn't have any problems - the bed was great and the room even had an excellent leather chair. Overall it was a great stay.

6/10

Pleasant

25 Jul 2026

carol

Tried to check in at 4 pm however when we got to the room it hadn’t been cleaned from previous guest

6/10

Pleasant

23 Jul 2026

Marcy

The manager was helpful with my late arrival. However, after being there a week, I asked for fresh towels. They said it'll cost me almost two dollars per towel. Then the the desk clerk showed me a paper with the price on it. I was in shock! The sinks don't have stoppers, which made me fearful of dropping anything. The place is kinda clean on the inside, but it could do better on the outside. So, at best it is a 2.5.

4/10

Poor

11 Jul 2026

Van

Bathroom is stinks

Family_with_children

2/10

Poor

28 Jun 2026

Pooja

Very bad experience
The property was sold out and the staff didn’t care
No manager on duty and no staff after 10 pm

Partner

10/10

Exceptional

07 Jun 2026

Kendra

the staff is so kind and patient — the best best place to stay for extended periods of time. They aren’t mean or pushy at all, just pure kindness. So grateful for this restorative stay and rest!

Self

2/10

Poor

04 May 2026

JULIE E

Staff is great , lots of smiling of all sorts oof things in the non smoking bldg lots of noise in the bldg , nothing is enforced.

Self

2/10

Poor

04 May 2026

Patricia

We ended up not even staying here, there is no lobby just a stinky hallway with a desk. The check-in was the most disrespectful experience I have ever encountered. She outright told me to hurry up as she had other things to do, even though she did not have my online reservation and had no idea who I was. The smell was terrible and other guests were complaining about the poor service and dirty rooms while I was standing there. The internet misrepresents this hotel to the max, do not believe what it says!!

6/10

Pleasant

03 May 2026

Marc

Not unclean but too basic

Friends_and_family Family

2/10

Poor

28 Apr 2026

JULIE E

Staff is great,

Self

2/10

Poor

24 Apr 2026

JULIE E

Heavy recreational use in and around hotel, smoking in and around hotel (it’s non smoking) noisy, nothing is enforced and heavy seen some sketchy things here

2/10

Poor

22 Apr 2026

Carla

Terrible experience, the rooms did not have any of the promised amenities. When I attempted to get an iron I was advised the front desk didn't open until 9 AM. Why do I have to ask for an iron when they say they have them in the rooms? I will never stay here again.

Partner

2/10

Poor

21 Apr 2026

JULIE E

There is nothing being enforced here, noise is at an all time , ie tvs folks sitting their cars blasting music all hrs of the day, and the smoking of I’m not cigarettes throughout the bldg, it’s non smoking btw. Don’t choose this location if you’re in need of short term/temp housing.

Self

6/10

Pleasant

29 Mar 2026

Jamal

You get what you pay for, a cheaper room means less standards so for the price it isn’t bad. There are just some weird smells that they should take care of especially in the hallways it reeks of food.

Self

2/10

Poor

27 Mar 2026

JULIE E

Nothing is enforced, they smoke in the rooms and not just cigarettes (this is a non smoking bldg). A few of us have health issues affected by smoking. It’s noisy all tie, prep to not get more than few hrs of sleep.

10/10

Exceptional

25 Mar 2026

Susan

The staff is friendly and willing to help.

4/10

Poor

18 Mar 2026

Alicia

The heater was blowing behind the curtain. So thevrtom was not warming well on such a cold night.

No dish detergent, dish rags, paper towel, utensils, dishes or cookware in the kitchen.

The furnishings were worn or broken in several places.

Family

2/10

Poor

16 Mar 2026

sreenu

dirty maintenace

Partner

10/10

Exceptional

03 Feb 2026

JULIE E

Room was clean, Jackie was friendly and helpful

2/10

Poor

24 Jan 2026

Kimberly

The room was filthy. They don’t even have soap available. The bedding had hair and crumbs in it and the carpet was baldy stained. The tub was full of dirt and the furniture was in extremely poor condition. The staff offered a second room and it was just as bad. Very unpleasant hotel.

Business Self

4/10

Poor

09 Jan 2026

Ashley

Room was filthy, worn, and outdated. Definitely a BUDGET hotel…

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

JULIE E

Jax at the front desk was very friendly/helpful

6/10

Pleasant

01 Dec 2025

Kenney

Room could’ve been better. Dirty towels were left in the room along with food in the fridge

Leisure Partner

2/10

Poor

21 Nov 2025

Donald Barlow

The room was as filthy as I have ever seen,the carpet looked like it had not been cleaned since it was installed.
we should have asked for our money back and left when we were told that if we wanted coffee in the morning we would have to go and buy it for an extended stay there was not a thing in the kitchen except a refrigerator and a microwave that did not work. Never again!!

Business Partner

2/10

Poor

19 Nov 2025

Keith

The room we first wasnt clean we had ro switch room
Then the room we ended up with the remote to the tv bsrely worked
There was no irom to iron my clothes.
The front desk person seems to no know what she was doing.
I could have found a .05 star motel that was better than my experience at an Extended Stay!!!

Leisure Partner

10/10

Exceptional

06 Nov 2025

Elexus

There were many shops and restaurants in the area

Friends_and_family Family

2/10

Poor

31 Oct 2025

Janet

There was nothing in the kitchen you had to by the plates silverware cups etc. for 39.95 totally absurd and the pots and pans was another 19.95 on top of your room rate. No coffee pot or compliments were anywhere in the hotel not even in our room. This was the absolute worst Extended Stay we have ever booked. We booked a king room and ended up in a queen room that was very hard for us to sleep in as my husband is over 6 ft. We actually ended up leaving 2 days early because we were so frustrated and miserable. I wouldn't recommend this place to anyone and you should remove it from your site as it is ruining your image of representing good clean places to stay. I honestly can't say anything good or positive about our 2 day stay here. I really wish we would have left and never stayed here at all it actually ruined our vacation. When we left the attendant at the front desk said he would notify you and request a refund for the 2 days we didn't use which came to $185.94. His name is Dorian Watson. We will be watching our credit card to see the credit appear on it.

4/10

Poor

21 Oct 2025

Cecilia

This place needs a MAJOR update, everything is old, dirty, and ran down. And the toilet in our room had pubic hairs around the seat. The elevator looked very sketchy as well. Would not recommend

Leisure Partner

4/10

Poor

06 Oct 2025

Avyanah

It was not so good, the second worse hotel I’ve ever stayed in. People actually live there and slow elevators. Remote to tv did not work, you have to go all the way downstairs to call for assistance after 10pm instead of from your room. Front desk was ghetto , unprofessional, taking there sweet time, halls stink, sink dirty, I was scared to even sleep.

Partner

8/10

Excellent

04 Oct 2025

Michele

Could use some updates but very very clean and worked out great with for the price. Comfortable beds... And very clean!!

Leisure Self

2/10

Poor

28 Sep 2025

Shahroze

Overbooked me and left me stranded.

2/10

Poor

28 Sep 2025

LaShonda

Terrible Choice

The bathroom sink drain was clogged, the bathtub handle was not accurate, there was a weird smell, there was a crack in the wall, the ending to the counter was missing. There was a charge for extra or fresh towels. There was also a charge for the standard utensils and kitchen needs. Definitely, not a real extended stay. People live there. There was a man in the parking lot doing crack.

Business

10/10

Exceptional

28 Sep 2025

Elexus

There weren’t any dishes, but there was a full kitchen with stove. I believe dishes were available at a cost

Friends_and_family Friends

8/10

Excellent

28 Sep 2025

Natasha

Clean and friendly staff

8/10

Excellent

24 Sep 2025

Rafaelito

The bed was comfortable, which was the overall most important issue, didn’t really get that hotel quality feel from this stay. Wouldn’t really recommend for short stays. Place might be better if one was going to be there for a few days.

Business Self

2/10

Poor

22 Sep 2025

Leah

I don’t even know what to say. I arrive at 9:30pm. I wait in the lobby (if you can call it a lobby) for 10 minutes and nobody is there. No bell, nothing. So I follow the directions and I call the number in the phone. And someone came up to help me. They explained that there was no frills, nothing extra. I go to my room which was clean. Except the extremely nasty black mold covered refrigerator. And I do not know what kind of black ash was all over the inside of the freezer. But I was in on business and knew I wouldn’t be there long. The furniture was so run down and beaten up with patches on the lounge chair. I never once felt safe there. The next night I walk in the gate is down and there was so many sketchy things going on in the parking lot I actually considered leaving. I left the next morning and of course you can not check out because the gate is closed. So I guess I should have known what kind of place this was. This place is scary!

Business Self

6/10

Pleasant

20 Sep 2025

NICOLE D

Stains on carpet and towels

8/10

Excellent

16 Sep 2025

Lonnie

Good for what it is

6/10

Pleasant

15 Sep 2025

Sanjiv

Maintenance required inside room and all over outside. Internet and shower flow should be improved.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Sanjiv

Needs maintenance for furniture, fixtures and plumbing.

Leisure Family

10/10

Exceptional

30 Aug 2025

Larissa

Everyone is allways nice 👍

8/10

Excellent

26 Aug 2025

Aaron

Good

10/10

Exceptional

22 Aug 2025

klaudia lissett

Perfect

Leisure Self

10/10

Exceptional

16 Aug 2025

Julie

Staff is always friendly room is always clean

Leisure

2/10

Poor

12 Aug 2025

Nikhilesh

They key card machine was broken, they did not check us in. Had to find another hotel when we arrived

10/10

Exceptional

12 Aug 2025

Julie

.

Leisure Self

10/10

Exceptional

11 Aug 2025

Julie

N/a

2/10

Poor

10 Aug 2025

Antonio

Need a ice machine

10/10

Exceptional

09 Aug 2025

Klaudia

I love all

Leisure Self

10/10

Exceptional

04 Aug 2025

klaudia lissett

Perfect I love this place and the personal is so nice

Leisure Self

4/10

Poor

04 Aug 2025

Justin

Dirty

10/10

Exceptional

03 Aug 2025

Tsubasa

The best hotel I ever stayed

Leisure Self

10/10

Exceptional

26 Jul 2025

John

We stayed eight days and it's nice to have a kitchenette with stovetop, microwave and full size refrigerator, plus a separate sink for cleaning up.
Be aware that linens and towels only get changed every two weeks unless you pay extra. The hotel only provides bath towels and wash cloths, no hand towels.

Business Family

2/10

Poor

25 Jul 2025

Brandon

Just the shower head

Business

2/10

Poor

21 Jul 2025

Larissa

The room wasn’t clean. The bed had sheets on it from past guests. The back of the toilet was very dirty. The room had a bad bad smell.

4/10

Poor

20 Jul 2025

Grace

Very dirty environment. Didn’t even want to use the shower because of how gross it looked. Needs to be renovated and updated

Leisure Self

10/10

Exceptional

18 Jul 2025

Diana

Really lovely staff, very good price for the space.

Business_and_leisure Self

6/10

Pleasant

17 Jul 2025

Credell

Good

Leisure Friends

10/10

Exceptional

14 Jul 2025

Colleen

Friendly staff, a bit rundown but clean and quiet, hot shower, comfortable bed, close to gas stations and restaurants.

Leisure Self

10/10

Exceptional

13 Jul 2025

Ciara

I had a great experience at the property. It was super great priced and you got definitely what you wanted for your money as well as comfortability and quietness, as well as it being clean, which I loved definitely will be staying again.

Leisure Partner

2/10

Poor

10 Jul 2025

Philip

had reservation but when I got there they told me my room had been give to someone else. I showed my confirmation from expedia and was told they don't honor that. If someone comes in and needs a room they give it to them regardless of reservation. Will never stay here again and highly recommend you stay away from this property.

Leisure Family

4/10

Poor

05 Jul 2025

Ahmed

lady at front desk on the day of my check in “I got too many people on the line”

Business_and_leisure Friends

6/10

Pleasant

30 Jun 2025

Issam

I wouldn’t recommend it to anyone

8/10

Excellent

29 Jun 2025

Dwight

Other than the red stain on my carpet in the room, everything else was fine. Quiet and clean for my short stay

10/10

Exceptional

29 Jun 2025

Brandon

Quiet and comfortable

Business Self

10/10

Exceptional

26 Jun 2025

Jules

Property is close to shopping staff is always friendly and helpful rooms are clean

Leisure

6/10

Pleasant

23 Jun 2025

Samantha

It did what it needed to do but was definitely a run down, outdated and uncleanliness of a place.

Business_and_leisure Partner

6/10

Pleasant

18 Jun 2025

Verified traveler

Housekeeping came in my room, even tho i wrote DO NOT DISTURB on my door. No respect.
Nobody picks up after their dogs, only a few do.

Self

6/10

Pleasant

13 Jun 2025

Robert

Not as good as a different extended stay I did before. Rented a room for 2 adults 1 child. Got the room and only had 1 bed. My confirmed reservation was for 2 beds. Desk person did not have 2 bed room to change to so we had an uncomfortable night. Did give adjustment to our cost and desk person was polite.

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Jules

I chose this property because it’s listed non smoking a lot of folks disregard that and smoke everything in their rooms and that smoke affects those of us who don’t as comes to the rooms

Leisure Self

10/10

Exceptional

25 May 2025

Tsubasa

The best hotel I have experienced ever

Leisure Self

10/10

Exceptional

23 May 2025

Jules

Staff is great and love the area

Leisure Self

4/10

Poor

21 May 2025

Brad

Never in my life have a seen a hotel that doesn't operate 24hrs! They had a garage door over front desk as they closed at 10pm and I checked in from out of town at 1am. They need to call worker to come down then he gave me a key to an occupied room. Next day the garage door was down at 9am, wild stuff!

Leisure Self

10/10

Exceptional

21 May 2025

Jules

Emploooyees are always friendly and caring room
Is great love the location

Leisure

6/10

Pleasant

17 May 2025

Verified traveler

Supposed to be non smoking, but hallway always smelled of weed. Overall just kinda dingy inside. It’s OK, but there are better options for the price.

Business

2/10

Poor

11 May 2025

Shahrzad

No Stay but charges not reversed

Made the reservation via Hotels.com website. Upon arrival front desk refused to check me in since I offered cash to pay for my stay. Therefore they cancelled my reservation. Noticed charges on credit card used. Called hotels.com customer service to reverse charges. Representative reassured me that charges will be credited since I did not stay there. As far as I am aware, the charges are not reversed yet. The charges was made 2 days ago.

4/10

Poor

04 May 2025

Anne

Location was convenient.
Room not clean...counters sticky, mirrors dirty, dirty tub/shower area, tooth paste splashes in sink, brown smudges on refrigerator, stove and counter.

Leisure Partner

6/10

Pleasant

04 May 2025

NAKIA

The bed and pillows were comfortable. Good dish network tv with 2 show time channels. No hair dryer which I needed desperately. The hallways and doors to the rooms looked kind of shabby. Not what I’m used to in nicer hotels. No paper towels, dishes or and dish soap. You have to bring all your own kitchen supplies. They allow pets and there was a room on the third floor that smelled terrible. I don’t know what’s going on in that room but it smells up the hallway by the elevator. The hotel staff at the front desk where extremely nice and professional.

Leisure Self

8/10

Excellent

01 May 2025

Paul

Nice staff. Clean. Bare bones but cheap price

10/10

Exceptional

24 Apr 2025

BRENT

Love clothes

10/10

Exceptional

22 Apr 2025

Ashley

It was quite and very well kept up

Leisure Partner

2/10

Poor

22 Apr 2025

Jules

There’s a lot

2/10

Poor

20 Apr 2025

Jules

N/a

10/10

Exceptional

20 Apr 2025

Toyur

Stayed in a handicap accessible room and slept comfortably.

Business Family

10/10

Exceptional

19 Apr 2025

Randy

Good

2/10

Poor

10 Apr 2025

Tiffany

Always got locked out of my room because key never worked. Waited hours to get back into the room. Room, kitchen and bathroom was dirty. Had to buy sanitizing wipes & clean myself. Was there for a few weeks. House keeping only came when it was my last day. Had to change the sheets, launder the sheets ($3 a load of laundry) everything myself. Will not go here again. Terrible. Facilities are very old & out of date too.

Business Self

4/10

Poor

10 Apr 2025

Verified traveler

Jaz was the only wonderful thing about this place. Never again with extended stay

Business

8/10

Excellent

09 Apr 2025

William

No soap and only 2 towels in the room.

Leisure Self

10/10

Exceptional

30 Mar 2025

samuel

Very friendly people and nice

10/10

Exceptional

25 Mar 2025

Samuel

The only thing I didn’t like was that the chair inside the room was dirty. Everything else was good.

6/10

Pleasant

16 Mar 2025

Sheila

No coffee pot in room or hotel. No drinking glasses in room. No shampoo. No Kleenex. No one at checkout counter in the morning. Gentleman checking us in was very nice and accommodating. Hotel was very dated, room was clean. Overall it served the purpose of a good night’s sleep and shower.

Leisure Friends

2/10

Poor

14 Mar 2025

Junhee

No

4/10

Poor

13 Mar 2025

Jules

I chose this hotel because it’s supposed to be smoke free (I have asthma) This a temp situation as I search for an apartment. There are two rooms that are smoking cigarettes and more , both the room next to and above me and the smoke comes in to my room. Because two of my triggers are scent and smoke I often wake up mid attack, the last two were particularly bad and I had go to the er as my portable nebulizer didn’t work well enough. I don’t know how long I was breathing in the smoke as this happens between 2-3am . Ive been so frustrated I’ve been sleeping in my car. I’m researching what can be done as I search for an apartment because it’s not safe to sleep in my car. I’m soo disappointed

Leisure

10/10

Exceptional

12 Mar 2025

Maurice

It was a safe place

Business_and_leisure Partner

10/10

Exceptional

03 Mar 2025

Houston

The price was affordable just to relax an sleep well

Business_and_leisure

2/10

Poor

01 Mar 2025

Devan

Dirty towels sheets and staff was poor

Business Partner

6/10

Pleasant

23 Feb 2025

Danielle

The first room was dirty and towels used. The next room smelled like smoke and the room needs some new items since it run down. I would say really run down. Was not expecting this at all.

Business_and_leisure Self