Name: Four Points by Sheraton Detroit Novi
Address: 27000 S. Karevich Drive, Novi, 48377, US

8/10

Excellent

02 Jul 2026

Yasmine

good for price

10/10

Exceptional

25 Jun 2026

Elvis

Perfect

8/10

Excellent

23 Jun 2026

Michael

The staff was very friendly and helpful.
The facility could use a little TLC as it is an older hotel.

Business

8/10

Excellent

17 Jun 2026

Will

The room was clean

Business

8/10

Excellent

15 Jun 2026

Raymond

Well sign in was great , got to.the room and A/C had problems , they called the tech . He came to the room and worked on the unit ,it worked for about 10 minutes ,then back to front desk. Tech came out again and worked on it , it worked for about another 10 minutes, back to front desk because the phone wouldn't work . Sent tech out again , great guy, disconnected the wall unit thermostat and manually set it to the coldest setting . Lasted about 10 minutes and but that time the outside temped dropped and the room came to a ok temp. Reported it to the front desk at check out and they said they would look into it. The breakfast was good , plenty of selections and was given a voucher for the A/C problems . Overall I would stay there again.

Self

8/10

Excellent

09 Jun 2026

Marc

My room was clean. There was sufficient parking. The location was good with easy access to the interstate.

Self

10/10

Exceptional

29 May 2026

SAE HAN

Clean room but heat was a bit weak

Self

6/10

Pleasant

16 May 2026

Brentaan

The shelf in our room was broken when we arrived and the towels were on the floor. The pool area was closed the entire time with no reason. $15 for breakfast and the paint on the front of the building is falling off but inside it was bright and cheery staff was nice. I like the unique layout of the building.

6/10

Pleasant

09 May 2026

Jared

I was charged twice for the insurance first time he told me I was declined. Second time I told him it was approved as it was the first time. He didn't do anything about it. Said I would get the money back but thag wasn't the point. Not very helpful.

Partner

2/10

Poor

03 May 2026

Nedra

Had to switch room 2 times found dirty shirts in room that they switch us in
Hallway smell like a nursing home/ urine

6/10

Pleasant

28 Apr 2026

Jennifer

The room was clean, staff were helpful. The lobby and pool area were not well kept. The pool area was especially unclean. Lots of things floating in the water, trash on the ground, etc.

Family_with_children

2/10

Poor

27 Apr 2026

Nishi

Old building

Friends

8/10

Excellent

26 Apr 2026

Dustin

.

Partner

4/10

Poor

26 Apr 2026

Gabriela

I didn’t see it listed, but it was an open atrium with pool and bar. The atmosphere was so loud in there and the room open to that and you can hear noise all night through the door. Room surfaces were not cleaned from last visit. There were cup ring stains on desk and table next to bed. Too loud and dirty overall.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Cassandra

Staff was accommodating Clean rooms

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Michael

Nice property and good location. Looks like it was recently remodeled, but decore choice or poor lighting made the room seem unnecessarily dark. Bed was comfortable. Plenty of towels. Breakfast was adequate but hardly exceptional or worth the added charge. Staff was friendly.

Partner

4/10

Poor

15 Apr 2026

Deavon

I had change rooms twice the first room smell like weed the second room the heat wouldn’t work so they had to move me to another room and customer service was terrible

10/10

Exceptional

15 Mar 2026

Elvis

Very good

8/10

Excellent

15 Mar 2026

Dedria

Pretty good stay

Friends_and_family Family

2/10

Poor

10 Mar 2026

CLIFFORD

Older hotel nice staff but went without showers and water due to a waterline break

Family

10/10

Exceptional

07 Mar 2026

Michael

Clean room. Exceptional, helpful staff! Kids loved the pool!

2/10

Poor

20 Feb 2026

Samaria

The general manager was very rude when asked for a refund due to pool being closed WITHOUT notice. He was not only rude to me but was rude to the Expedia representative when notified about the problem!

Family_with_children

10/10

Exceptional

20 Feb 2026

Sophie

S

8/10

Excellent

15 Feb 2026

Rebecca

Stay was nice. Clean. We were pretty upset about how early the pool closed. Had kiddos excited to swim!

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Donparion

We had a nice room

Family

10/10

Exceptional

03 Feb 2026

Mikayla

Great staff. Clean facilities. Easy check in

10/10

Exceptional

24 Jan 2026

brian

Only there for one night. The room was clean and ready. The front desk employees were smiling and very professional. Really enjoyed our stay.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Ricky

Would stay there again

8/10

Excellent

13 Jan 2026

Elena

Air conditioning was noisy and inconsistent, but the rest was very good.

Business

10/10

Exceptional

11 Jan 2026

Elvis

Perfect everything easy parking friendly workers very clean the room good and Safe area Definitely I would recommend

Business Friends

2/10

Poor

01 Jan 2026

teaki

People without keys was waiting on the side door to be let in under construction was not on the website. Loud customer service was a disaster

2/10

Poor

29 Dec 2025

Willie

The breakfast was nothing but bagels, bread and coffee with cereal and soured milk

Business_and_leisure Self

8/10

Excellent

15 Dec 2025

Joseph Robert

It was good.

Leisure Family

10/10

Exceptional

15 Dec 2025

Monty

Everything went great

Leisure Partner

4/10

Poor

07 Dec 2025

Sammy

Eh

10/10

Exceptional

25 Nov 2025

Jason

Great room. Very clean

Leisure Self

4/10

Poor

17 Nov 2025

Falicia

Posters around advertising 'bar open every day' when its utterly closed Sundays. Elevators werer down in critical areas, making it a rather long shuffle around the hotel just to get anywhere.

Hot tub smelled like pond scum, was the same temperature as the pool.

The rooms themselves did seem clean and not worn, so if you are just looking for a clean room for the night, and the price is right, its okay. Breakfast was also fine, pretty generous for continental style.

Partner

10/10

Exceptional

10 Nov 2025

Saadia

Everything was great. They left a kind note, they brought stuff I ordered dorectly to my room, there was friendly staff, a wide variety of dishes. Every songle staff I spoke to was kind, not just the manager. I LOVED that they created the option to add Netflix accounts to the TV.
My one and only quam is when I went to take a shower there was some hair across the shower floor and it was enough to be more than just a few hairs. They were all short hair too and I habe very long hair so it wasnt mine. That grossed me out and when I tried to drain it the shower floor didnt seem to be slanted so the water pooled for a sec before draining and the hair just stayed on the floor….

Other than that, wonderful stay.

Self

10/10

Exceptional

05 Nov 2025

Gill

Tv remote needed reprogrammed and the phone needed plugged in, but those were easily fixed.

Business Partner

6/10

Pleasant

25 Oct 2025

Susan

Understaffed at check in

Business Family

10/10

Exceptional

24 Oct 2025

John

Easy fast check-in

Leisure Family

2/10

Poor

24 Oct 2025

Divya

Room was very dirty with all stains. Had to go back to reception and ask for clean room which was also not super clean. Not worth the money!!

10/10

Exceptional

19 Oct 2025

Amy

Staff was friendly

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Kelly

Convenient

6/10

Pleasant

19 Oct 2025

Charles

Broken elevator. Staff not friendly. Pool closes at 9 pm. Parking easy. Good location but there is another hotel close by for the same price that we found much better. Disappointed the most because of the staff.

Leisure Family

8/10

Excellent

12 Oct 2025

Sri Ramamurthy

All good. But lift doesn't work all the time. Washer and dryer out of order. Rest all okay

Business

6/10

Pleasant

09 Oct 2025

Josue

Was a troubble with water, but they didn´t give us a refound or something due we spend 2 days with not water

8/10

Excellent

08 Oct 2025

Tracy

the staff was very nice, dinner options in the area was great also

Business Partner

4/10

Poor

04 Oct 2025

Theresa

Old and out of date. Mattress had springs that were noisy and there was a big hole in the middle. Not able to sleep on this bed.

4/10

Poor

28 Sep 2025

JOY

The hallway was really stinky, large spots on carpet, paint peeling. No fan in bathroom, cannot open window and air conditioner broken. There was a terrible smell in the middle of the night and no way to make it better.

Business

8/10

Excellent

27 Sep 2025

Kimberly

Front desk very friendly and helpful. Booked a king room but got two queens. Was offered free drink at bar to compensate. Very close proximity to Twelve Oaks Mall. Room was clean and spacious, and free breakfast with plenty of great options. Great for an overnight getaway.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Sidne

Soooo noisy in room with pool echos

Leisure Self

6/10

Pleasant

16 Sep 2025

Krista

Elevators barely work

10/10

Exceptional

13 Sep 2025

Craig

Convenient location. Excellent staff. Clean, comfortable room.

Leisure Self

6/10

Pleasant

07 Sep 2025

Arris

Needs Improvement

Overall it was fine but had no hot water in the shower in the morning.

Friends_and_family Friends

4/10

Poor

31 Aug 2025

Verified traveler

Room smelled like sewer gas and a bath towel had hair and gum on it

Friends_and_family Family

2/10

Poor

26 Aug 2025

Lisa

The hotel is extremely dirty inside or internally and externally they had to move us three times the first time the room did not have air-conditioning the second room was not the room we paid for the third room was extremely damp and dirty in the fourth room they said that they renovated and it was not. The breakfast buffet was filthy I couldn’t even use the container they had milk or cream and it was disgusting. Unfortunately we cannot leave or we would’ve lost star six $700 the elevator shop they only worked half the time we had to take the stairs was truly terrible and I’d like to know who else I can write to thank you

Leisure Partner

10/10

Exceptional

25 Aug 2025

tracy

Great location

We were in for quick stay head back home to Canada. The hotel was excellent. The staff was friendly and helpful. We ate dinner in the lobby. What a great location

Partner

6/10

Pleasant

20 Aug 2025

Velma

Handicap

I am in a wheelchair. Requested a handicap accessible room on the reservation. The 1st room we were put in was not. They moved us to a 2nd room where there was a walk in shower. The toilet had a extension on to make it higher but the handles on the seat could not be extended. Asked if they could please remove the toilet seat and was told the work order was put in. Each time i had to use the restroom i had to use the restroom in the lobby area. Not very accommodating for that. The stay was 3 days and was told each day that the issue would be fixed. Never was. So i would recommend if you are in a situation like me find another place to stay.

Friends_and_family Family

4/10

Poor

19 Aug 2025

Quwana

The room was terrible

Partner

2/10

Poor

18 Aug 2025

Antonio

Dirty

Leisure Family

2/10

Poor

18 Aug 2025

Verified traveler

Front desk was not friendly. Room had one light and was very dim. Shower faucet was about to fall off. Bathroom fan did not work.

Friends_and_family Family

4/10

Poor

14 Aug 2025

Katherine

Dissatisfied. The door lock was broken, literally had to screw the screws in to have the lock work. Very noisy, the outside trucks, hallways were loud also. Room was dark, dingy. Bathroom not clean, definitely not cleaned .

Business Family

8/10

Excellent

10 Aug 2025

Sheila

I liked they gave me first floor room , knee injury . Staff very friendly and accommodating. Clean rooms need minor repairs but overall a Good Stay. Will return and recommend.

Leisure Family

6/10

Pleasant

06 Aug 2025

John

Walking in you can immediately see that the hotel is in need of repairs. The carpet in the entryway was coming up and some tiles were broken/missing. The hallway leading to my room had small square holes cut into the walls. My room had gouges in the walls and a stain on the ceiling above the bed. The bathroom door didn't shut completely. The tv wouldn't connect to the internet, so I couldn't use any of the streaming services.

Leisure Self

2/10

Poor

01 Aug 2025

Tonia

Dirty rooms. Mold in the bathroom

6/10

Pleasant

30 Jul 2025

Andriy

don't

this is the worst Four Points hotel I've ever been,
it's bit up from inside and outside, needs a lot of repairs

Business

10/10

Exceptional

27 Jul 2025

Korey

Not quite perfect

All was great. It just wasn't the room I originally booked and it wasn't an upgraded room that's for sure

Self

4/10

Poor

27 Jul 2025

MIchael

No hot water and no assistance

Getting into the room was simple, the hotel room was nice but there was not hot water and after 4 phone calls over an almost 5 hour period I was more than disappointed.

Partner

10/10

Exceptional

21 Jul 2025

Ionie

Wedding day

Where comfortable and useful for the occasion

Friends_and_family Friends

8/10

Excellent

19 Jul 2025

Lyn

Room was very spacious and clean. Liked the fridge/ microwave in room for the rate. I did not use the bar, but the area looked very nice and spacious.

Although the pool was large and appeared very clean, I did not like that it was in the lobby and not closed off. The smell of chlorine throughout the hotel and in my room was overwhelming

Business Self

10/10

Exceptional

14 Jul 2025

kristy

Clean and very friendly staff.

Leisure Self

6/10

Pleasant

13 Jul 2025

Tarissa

The room was ok but the door stuck horribly. The pool was relocated inside the first floor right behind the bar, so all you could smell was chlorine.

Leisure Self

4/10

Poor

13 Jul 2025

Gail

Won’t stay again.

Bathroom door was hard to close and would pop open. Shower curtain didn’t go the length of the tub. Most importantly.. when we woke up this morning, my daughter’s side of the bed was infested with tiny bugs all over her phone, water bottle, shoes. When we left we told the front desk and was informed that since we booked with a 3rd party that we had to address it with Hotel.com. I would appreciate someone reaching out to acknowledge our inconvenience.

Friends_and_family Family

8/10

Excellent

12 Jul 2025

Kevin

I liked the walk out in room. Nice bed. Friendly and helpful staff.
All food was just ok.

Leisure Partner

6/10

Pleasant

08 Jul 2025

Cody

Paid way too much for an unseasoned breakfast. Charging for room and deposit is too much.

8/10

Excellent

27 Jun 2025

Dekeva

Stay was very good only issue was we had no lighting in the seating room as we booked a suite for my sons 10th birthday and my daughters dance recital with 6 boys and 3 little girls they did not give us a hard time with the kids as I know they got a bit loud at times so I was ok with the lighting

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Petra

People were great, the place is starting to look run down, chunks of plaster out of the wall.
The service was lovely thoug

Business

4/10

Poor

25 Jun 2025

Vincent

First room didn’t have A/C

Partner

10/10

Exceptional

24 Jun 2025

jaiona

Was very clean and accommodating

Partner

8/10

Excellent

22 Jun 2025

Debra

My 1st day there I had no hot water the hotel did fix the problem and I no other problems with the room. Our Bartender named Clair was excellent, she was very friendly and helpful. And gave good service. I would stay again at this property.

Business Family

10/10

Exceptional

20 Jun 2025

Christine

Very comfortable beds. Nice pool and hot tub. Bar and food on property.

Business Partner

10/10

Exceptional

20 Jun 2025

Angela

Gary and Natalie were kind helpful knew what they should as I know I use to work at a hotel for 10 years and I have to say those two were Amazing and whoever cleaned the room on June 19th 2025 was also Amazing thank you all for the hard work keep it up I’ll be back 😎🙂💕

6/10

Pleasant

15 Jun 2025

Sandra

Loved the fitness room.
Breakfast was OK. Hallways smelled of weed and cigarettes in the evenings and morning

Leisure Partner

8/10

Excellent

01 Jun 2025

marian

Excellent staff. Everyone was friendly, and always willing to help in any way.
Great location for eating and shopping.
Lots of parking.

Leisure

10/10

Exceptional

31 May 2025

Amelia

Wonderful

Leisure Partner

6/10

Pleasant

29 May 2025

Brenda

Although they were trying to add newer furniture and such the bathroom door did not close and the shower was a poop set up. Most of all the need to upgrade their linens they mattress pad an sheets were of poor quality and made for uncomfortable sleeping.

Leisure Partner

4/10

Poor

25 May 2025

Gregory

Expensive for what?

For $311 this room does not meet the standard. Everything is caulked shut. Can’t open windows. The pictures didn’t even come close to what the room looked like. The TV’s are off center and unadjustable to ALL seating and sleeping areas. The shower head was awful. Paint cracking everywhere. Water pockets from moisture in ceiling. Wall paper splitting and pulling apart. Just over all janky in comparison to price. I wouldn’t even pay standard price for this room.

Partner

4/10

Poor

20 May 2025

Patrick

This 4 Points Sheridan has been under renovations everytime I stay here. It never gets any better and the restaurant is closed, and the bar suffers from mechanical problems. I am staying elsewhere.

10/10

Exceptional

18 May 2025

Michael

It was a very clean hotel and the bar was great

Business_and_leisure Partner

10/10

Exceptional

13 May 2025

Rebekah M

Amazing customer service

Business_and_leisure

6/10

Pleasant

11 May 2025

Aabhas

Please post a sign by breakfast area that’s it’s extra charge and not included.

8/10

Excellent

29 Apr 2025

Rodney

Elevators were slow and dirty

8/10

Excellent

28 Apr 2025

Jennifer

———-

Leisure Partner

10/10

Exceptional

21 Apr 2025

Imran

Everything was good..staff was co operating and help ful..overall it was a good experience

Business Self

10/10

Exceptional

17 Apr 2025

Diana

Very nice
Thank you for the upgrade to the room

6/10

Pleasant

17 Apr 2025

Brian

Very tired property. Old mattress where you roll to the middle. Box spring in bad shape. Paint peeling on the bathroom door. One bottle of water for two people. Two creamers. Minimal decorating with ugly brown paint.

Business

8/10

Excellent

13 Apr 2025

Carmelaa

Room that offer jacuzzi they need to make sure the jets are clean. Everytime i go i have been getting a rash from the jacuzzi. This is very unfortunate

Business_and_leisure Partner

8/10

Excellent

13 Apr 2025

Anthony

Very small

Solo traveler, the room was super small and not like the pictures. Basically only enough room for the bed, chair and small space by the window. The price was decent though so I gave it a try.

Self

8/10

Excellent

31 Mar 2025

SHARON

Clean room & lobby smelled awesome!