Name: Holiday Inn Detroit Northwest - Livonia By IHG
Address: 17123 N. Laurel Park Dr. N, Livonia, 48152, US

8/10

Excellent

22 Jul 2026

Ron

My only complaint is one of the electric window blinds was broken when I checked into the room. So it was stuck in the half open / half closed position. They offered to switch rooms for me, but I just dealt with it. They had no maintenance person on duty on the weekend.

Self

10/10

Exceptional

21 Jul 2026

Janell

Place was clean, great free breakfast, and helpful staff

Friends

4/10

Poor

19 Jul 2026

Keith

Reserved a standard king and was given a handicap accessible room. Tried to have the room changed to what I actually booked and was told no that’s all they had even though the standard king was still available online?

Partner

10/10

Exceptional

13 Jul 2026

kyoko

It was very clean and pleasant stay.

Self

2/10

Poor

13 Jul 2026

Lanisha

AC was not working and they wouldn’t move us to another room. Seems like they cut the AC off in the hallways.

8/10

Excellent

12 Jul 2026

Louis (Jim)

Loud traffic at night, shower needs love. Carpet needs cleaned. Staff was great, very helpful.

Partner

10/10

Exceptional

12 Jul 2026

Daron

Very nice Facility. Will stay here again

Self

2/10

Poor

12 Jul 2026

Whitney

NOT CLEAN ! Horrible carpet is sticky ! Bathroom shower knob fell off . I had to switched to three different rooms ! 0/10

Family_with_children

4/10

Poor

10 Jul 2026

Rozelyn

Linen was not clean, room could have been cleaner, it was loud kids running around screaming

Friends_and_family Family

4/10

Poor

09 Jul 2026

Geoff

Shower did not drain, and was not cleaned. Still last persons shampoo left behind in shower. Breakfast was sub par.

10/10

Exceptional

01 Jul 2026

Maisoon

Nice clean room , nice area, lobby area nice and clean, friendly staff, good experience after all, except the breakfast part, I was expecting better than that.

Partner

10/10

Exceptional

22 Jun 2026

Andrea

Great

Self

10/10

Exceptional

21 Jun 2026

Jude

Great staff, clean hotel

Family

10/10

Exceptional

17 Jun 2026

Erica

Extremely comfortable bed! Had a great sleep. The night front desk clerk was amazing and friendly. We arrived for breakfast well before the end of service but the set up was not very clean. Other than that, it was a good stay.

Partner

10/10

Exceptional

13 Jun 2026

Cristhian

Was very clean, well maintained, & staff was very helpful & friendly!! Would recommend!!

Friends_and_family Family

8/10

Excellent

29 May 2026

Gloribell Cruz

No me gustó que durante nuestro estadía nunca fue housekeeping a limpiar nuestro cuarto

Family

10/10

Exceptional

06 May 2026

Linda

Kind staff

8/10

Excellent

27 Apr 2026

Alexander

Room was clean, good parking with more in the works.

8/10

Excellent

23 Mar 2026

Kinita

The hotel location was in a great location, with plenty of restaurants & stores nearby. The hotel was clean & comfortable. The staff was topnotch! There was an issue with the area unit in my room, that happened at 4a! The front desk clerk immediately put me into another room when I informed her the next morning. Unfortunately, the blower in the new room blew air out, without stopping, during the night. I had to turn it off. It was a little chilly, but not too bad.

Self

10/10

Exceptional

21 Mar 2026

Kenneth

I like the modern feel of the rooms which are fairly consistent with their other locations. The faucet in the bathroom sink is set a little far back, so when you wash your hands, you have to bump them against the back of the sink. Water splashes and gets onto the countertop. A sliding barn style door would be better for space and functionality for the bathroom. There is plenty of parking in the lot. There curently is construction in the area, so the road leading to the hotel may be rough. The sign at the end of the road does not light up, which may add a challenge in finding the place at night. The pet fee is a little hefty as well.

Pet

6/10

Pleasant

17 Mar 2026

Philip

Hot tub was broken and the in house restaurant has been closed for over a year. Both reasons why we chose to stay here. Wanted a one stop shop and that's what they advertised. I should have booked another spot but we just dealt with it. No one was at the front desk when we arrived had to look around for someone finally they came out.

10/10

Exceptional

17 Mar 2026

Sarah

The stay was fine but me and my friend who flew in from Florida picked this hotel specifically to relax in the hot tub and it was closed during our stay. No one informed us at the front desk and we changed and walked down to use it and there was a sign on the door stating it was closed so that was quite disappointing.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Heather

Areas leading to parking lot are currently under construction so was a bit hard to find parking lot, but once there, parking was great. Surprised breakfast wasn’t free. Hotel very nice for price.

4/10

Poor

01 Mar 2026

Chloe

I was really disappointed with my stay. While the lobby is beautiful and gives a great first impression, the rooms do not live up to it at all.

Our room was not clean upon arrival—there was hair in the shower and visible trash, dust, and dirt throughout the room, which immediately made us uncomfortable. The room was also freezing and never warmed up properly, making it hard to relax.

Several amenities were either misrepresented or inconvenient. The hot tub was out of service; we were told only the jets were down and that we could still sit in warm water, but it wasn’t functioning at all. We also had to be let into the pool each time, which we were not informed about ahead of time and found inconvenient.

Breakfast was another frustration. We were told it ran until 11:00 a.m., but it actually ended at 10:00. We missed it by five minutes despite having prepaid, which felt unfair and poorly communicated.

The staff were mostly polite, though some interactions felt curt and not particularly welcoming. Overall, between the cleanliness issues, outdated rooms, broken amenities, and miscommunication, the stay did not meet expectations. Unfortunately, I would not choose to stay here again.

10/10

Exceptional

24 Feb 2026

Kathryn

Clean room, most importantly.

Partner

10/10

Exceptional

24 Feb 2026

Craig

Room was spotless

2/10

Poor

23 Feb 2026

Ronald

Staff overcharged me and took money out my account I didn’t owe them and didn’t care about my bills or feelings. They took five plus days to refund me

10/10

Exceptional

19 Feb 2026

Marquan

Staff was nice room was clean good experience!

Partner

4/10

Poor

17 Feb 2026

Michael

general facility was poorly managed, dirty

Leisure Family

2/10

Poor

16 Feb 2026

Jen

Rooms are dated and beds are not comfortable. The pool and hot tub were down. Check holiday Inn website before you book on Expedia!

Leisure Family_with_children

6/10

Pleasant

16 Feb 2026

Angie

Room was in excellent condition, but the front deck staff was not pleasant

Self

4/10

Poor

15 Feb 2026

Tylia

The hot tub was out of order, which was the main reason we got a hotel in the first place. Breakfast was mediocre for $10/person. Parking lot is a construction zone.

Partner

10/10

Exceptional

15 Feb 2026

Ronald

Yes

6/10

Pleasant

14 Feb 2026

Jeffrey

Room cleaning

Leisure Partner

10/10

Exceptional

09 Feb 2026

Richard

Yes

6/10

Pleasant

25 Dec 2025

Michele

As disappointed that this hotel was listed as including breakfast when actually there was an upcharge. The other amenity that was not up to par was the pool hot tub not working water cool.
Oh the hotel is clean I requested the air vents to be dusted washed to the heating / cooling unit.
Something I feel every Hotel should do on regular basis when the room is cleaned.
With construction still around this hotel it's difficult to approach in poor weather.
Making very important for the amenities to be up to par. Friendly and helpful staff

4/10

Poor

21 Dec 2025

Charles

Hot tub and restaurant was advertised on website. When we got there for check in we were told that they didn’t have either. The hot tub a restaurant was the whole reason I booked at that location. In the future I will not be booking at this location

Partner

8/10

Excellent

09 Dec 2025

Casey

The breakfast buffet for $10 per person was a mid continental breakfast. $100 hold on card for incidentals. Room was okay, the bed was comfortable.

10/10

Exceptional

05 Dec 2025

Nichole

Everything was good

6/10

Pleasant

05 Dec 2025

Aaron

Cleaning of the room was poor when arriving at the room and was slightly better the following day. Very disappointed with this particular stay. Other stays went well.

Leisure Family

6/10

Pleasant

30 Nov 2025

CHARLES

Room was good…best part of stay. Breakfast experience was bad. The staff was ok.

Leisure Family

8/10

Excellent

28 Nov 2025

Mary

The room was clean and was and comfortable. The breakfast, however, was disappointing.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Michael

Staff was very courteous and helpful, room was clean, bed was comfortable. Great stay.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Jon

Part of the hotel (and a good portion of the surrounding access road and parking lot) were under construction, which was a little annoying. (Could only get to parketing lot via two gravel roads.) We were surprised they would still charge their regular prices - there should've been a discount given the inconvenience.

10/10

Exceptional

18 Nov 2025

Emily

The hotel is clean, prices are reasonable and the staff is always friendly.

Leisure Partner

8/10

Excellent

16 Nov 2025

Timothy

Everything was GREAT

6/10

Pleasant

26 Oct 2025

laurie

The front desk staff upon check in was abrupt and unfriendly. Bathroom floor was not clean under the sink. There was a piece of paper under the ottoman. I guess for the price this hotel was ok. There was major construction of a building going up and the roadway was dirt and dust.

Leisure Partner

8/10

Excellent

23 Oct 2025

Verified traveler

Nice stay. Reasonably priced. Clean. Easy Check in/out

Leisure

6/10

Pleasant

21 Oct 2025

Janae

The hotel has good bones but needs bette execution

The hotel seems to be updated but not cleanly. The coffee pot which was open 24/7 was not full and the hot water tasted terribly

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Samantha

Everything was great! I did book that hotel for the use of the hot tub and it was out of service and the pool was freezing. Other than that it was a great stay!!

10/10

Exceptional

18 Oct 2025

Ricardo

Great facilities

10/10

Exceptional

04 Oct 2025

Christine

Hard to find in the dark. Construction around.

Leisure

8/10

Excellent

28 Sep 2025

Derek

Hot tub was out of order was only negative, place was clean and the staff were great, I will be back

4/10

Poor

22 Sep 2025

Linda

I wish I could upload photos of this place. The Expedia pictures must be WAY out of date. There is no restaurant/bar service.The entire area is just a mish mash stack of chairs/tables. The breakfast which you have to pay extra for is terrible mostly because the area is filthy. Garbage bins overflowing, food on the floor, was told by staff \"we don't have any more plates\" apparently they ran out of the styrofoam. It took a manager to find something so we could plate our food. It looks like they haven't washed the table clothes under the hot plates in weeks. The ongoing adjacent construction was less disturbing than the filth. As a long time Expedia member I have never seen such misrepresentation of a property by their website. One bright spot, the bed was comfortable and room reasonably clean.

8/10

Excellent

19 Sep 2025

Serafina

Bathroom shower could have been cleaner, mold at drain and seams, not my hair in the tub.

Business Self

10/10

Exceptional

14 Sep 2025

Nancy

Check in and check out was easy. No issues with our stay.

8/10

Excellent

13 Sep 2025

Kim

Very clean

2/10

Poor

08 Sep 2025

Melissa

There was so much I did not like about my stay. It will take an hour to list everything. They took it upon themselves to charge me an extra $73 which was not authorized. They never said anything about the pool or the hot tub being closed until further notice. Their website completely misrepresents the facility. It shows a restaurant with a nice bar and so you may to think that that is part of the breakfast. I thought I would be getting mimosas but instead I literally got watery eggs watery waffle mix, and super dry sausage. The irony is this was a paid breakfast. I’ve had breakfasts that were free that were 10 times better than this. There’s more I could say like how the front desk guy was either smoking weed or sleeping in the back while I waited 20 minutes, but I’ll let that go for now.

4/10

Poor

07 Sep 2025

Clare

The front desk staff were very nice, but we had to change rooms twice. First because the bolt did not work second due to the noise. The kicker was that or room was never made up over three nights. I could tell that the room had been entered, but nothing cleaned for the first two nights, on the third we received fresh towels, but still the beds were not made. Inexcusable.

Family

10/10

Exceptional

03 Sep 2025

Kenneth

Nice quiet spot

10/10

Exceptional

01 Sep 2025

Verified traveler

Excellent Service

We needed special accommodations for elderly family members in town for a wedding, and the staff and facilities at this hotel went above and beyond to provide them. Everyone was friendly and responsive for whatever was needed.

Friends_and_family Family

8/10

Excellent

30 Aug 2025

Ronald

Room was nice, the girl at the front desk was awesome..! Initially they wanted to charge us for the breakfast… ($10 each), but the girl just let us go eat w/o charge.. every hotel I ever stayed at gave free buffet breakfast, accept this one..?
Why..? If we have paid for the breakfast I would have been pissed, because it was really bad. No plates, lack of food.. lack of juice. Not good at all.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Shannon

Out of service

We booked this hotel because it had a hot tub- we had a long drive and a nice soak is what we needed- hot tub was out of service -

Partner

8/10

Excellent

10 Aug 2025

Rhonda

Nice

Great staff, easy check in

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Cheronda

This property was in a good location and clean the only problem that I had was the pool wasn't in service and that was one of the reasons why I got the room

Business_and_leisure Family

4/10

Poor

05 Aug 2025

Destiny

I enjoyed the hotel it’s self but the lady at the front desk was very rude and judgemental and made me and my guest feel very uncomfortable and unwelcomed you guys should look into getting better staff to greet your guest I actually plan to call corporate regarding the issue because that was not a great feeling felt like I was giving a harder time due to my race

Family_with_children

6/10

Pleasant

03 Aug 2025

Thomas

Poor value for the dollar. Not normal services available that you would expect at a full Holiday Inn.

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Quinn

Nice staff, construction and faulty AC

Shame on Hotels for not talking about construction on the hotel. Also, no matter what temperature I set the thermostat at it stayed at 72. Not bad but I like to keep it coat night!

Business

6/10

Pleasant

28 Jul 2025

Sandra

Hotel was under construction so pool was not usable until later in the day and the hot tub was not usable at all while we were there. Pool is very small. Charged$10/person for a normal hotel type breakfast and half of it was Luke warm to cold

Friends_and_family Family

8/10

Excellent

23 Jul 2025

pete

Good enough!

The air conditioning unit was noisy. The toilet paper holder was damaged and the elevator floor was dirty. The price however, was reasonable.

Partner

6/10

Pleasant

14 Jul 2025

Melisse

The hotel was beautiful and was equipped with the latest 21st century technology. The rooms were very clean and it was a comfortable stay. The staff was friendly and accommodating.
Things I didn't like was the hot tub being out of service the entire time I stayed (4 days) Also the hot breakfast was okay and there needs to be a waffle station and fresh fruit provided for the guests.

Leisure Family

8/10

Excellent

12 Jul 2025

John

Only negative: As I opened the room door, it was immediately apparent (by smell) that someone had very recently used the toilet. Everything else went well.

Leisure Self

10/10

Exceptional

09 Jul 2025

Ryan

Easy access and clean rooms.

Leisure Partner

4/10

Poor

25 Jun 2025

Josh

This was an okay place to stay for the price. Breakfast was fine although they only had one waffle maker which made getting food slow. Our door key repeatedly did not work so we had to get it replaced at the front desk 6 times during our 3 night stay. The bathroom was not super clean either. It was a fine place to sleep but it felt like a low budget operation.

Leisure Partner

6/10

Pleasant

25 Jun 2025

Damarys

Nuestra estadía fue de 5 días y 4 noches. El personal no fue amable. Tuvimos que presentar evidencia de la estadía pues no aparecía nuestra reservación. Tampoco aparecían los desayunos que habíamos pagado por adelantado. El desayuno no cumplió con las expectativas. Frío en varias ocasiones. No me hospedaría nuevamente allí.

Business Partner

6/10

Pleasant

23 Jun 2025

Sue

Under staffed. Couldn’t get enough pillows. Breakfast was just ok. Looked like it’s not a permanent area. ??????

Leisure Family

10/10

Exceptional

22 Jun 2025

Tahira

We enjoyed our stay. We got married and the Manager Billy went above and beyond during our stay. We will definitely stay here whenever we’re in town.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Donna

This was our fourth or fifth time staying here. It seems the quality has gone down each time. After paying extra for the breakfast for two people for our two night stay ($44) it was a huge disappointment. So much so much so that we ended up not using the second day and went to Bob Evans and paid for breakfast there.

We will not be staying there again ☹️

Partner

8/10

Excellent

21 Jun 2025

Ronald

No free breakfast

8/10

Excellent

21 Jun 2025

Edward

Construction occurring on property, and this taken into account in my review. Also, proximity to I-275 made overnight noise a bit much.

Business Self

8/10

Excellent

21 Jun 2025

Seven

Front staff were just average. Wasnt rude but also not overlt friendly. When i had a few questions the front desk staff made me feel kind of stupid. First time ive ever been detroit and staff wasnt overly welcoming. The hotel itself was pretty good, constructuon made it hard to get to, and thats where the front staff wasnt helpful and what to them theyre used to, as a first time visitor to bith the city and hotel, i was not. Not very welcoming. Also signage for holiday inn could have bene set up by the road because the official sign and trance was blocked off and looked like was under permanent construction. Again, looked run down and not welcoming. Gotel should really make extra effort to fix these easily fiaxable things.

Beds were fabulous and rooms were good condition. The only lacking was a fan in the batjeoom which tends to get hot from both showers ajd just having to sit for any length more than 2 mins...no air flow whatsoever. And we made rhebmaitqkr kf leaving it closed off after someone's shower and 2 hours later was still steamy and hot in bathroom.

Rhe inside hallways also felt like the bathroom like no air flow and hot. Feels like the hotel is being cheal bot to air condition the inside hallways at all. This isnt motel 6. I paid extra for holiday inn even over best western and other decent average hotels.

I would NOT stay here again with all of these issues desite the clean rooms and comfortable beds. Unless the price was lower or issues addressed.

10/10

Exceptional

19 Jun 2025

Mahra

It was very nice. Would stay there again.

Leisure Friends

10/10

Exceptional

18 Jun 2025

William

The staff was great. The electric blinds were broken in the room.

Business Self

6/10

Pleasant

12 Jun 2025

Loni

Not very clean. The bathroom floor looked like it hadn't been cleaned in awhile.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Megan

Great location! Updated rooms and super comfy bed!

10/10

Exceptional

26 May 2025

Arthur

Quiet Clean Safe

Leisure Partner

10/10

Exceptional

18 May 2025

Kristin

Great hotel! Nice spacious rooms and very clean. We had an excellent stay.

Leisure Friends

4/10

Poor

10 May 2025

Cortez

I’ve been to a lot of holiday inns and I’ve never had to pay for breakfast

Leisure Partner

6/10

Pleasant

30 Apr 2025

Robert

Large sticky stains on carpet. Weird rooms.

Leisure Friends

10/10

Exceptional

30 Apr 2025

Ahmad

Good

10/10

Exceptional

27 Apr 2025

Deonte

Very good service

8/10

Excellent

07 Apr 2025

Angela

Good location lots of dining and shopping options

Leisure Family

6/10

Pleasant

31 Mar 2025

Amanda

Room was nice and cozy. My only complaint was the pool area. It wasn't very clean, had too much chlorine( makes your eyes burn just entering the area) and the hot tub didnt get hot at all.

Leisure Family

2/10

Poor

30 Mar 2025

Aaron

The hot tub wasmt working and the pool was crowded a group of people not staying at the hotel were letting more people come into the pool using the side door amd people were coming and going. 10 unsupervised kids ran me and my family out of the pool. The pool being a reason i booked the room for my family to enjoy one of the last days of spring break and got to use the pool for 20 mins before we left with our clothes and belongings soaked from the water being splashed out of the pool by the group of kids.

Leisure Family_with_children

10/10

Exceptional

21 Mar 2025

Phaecia

Perfect stay!

Leisure Self

10/10

Exceptional

16 Mar 2025

maher

Just a very nice play

Business Self

6/10

Pleasant

16 Mar 2025

Windy

Staff was nice. Rooms were spacious and clean. Rooms are a little roughed up though. Breakfast was always included with the room, was very disappointed in the kind of breakfast for $10.00

Business_and_leisure Pet

10/10

Exceptional

15 Mar 2025

Julie

Clean, friendly

8/10

Excellent

11 Mar 2025

Cindy Lou

Good value

The desk staff was friendly and effiient. Was unaware that construction was going on. Our room was one floor above the exhaust pipes and that was rather noisy. The room was very clean and lovely.

Business

10/10

Exceptional

06 Mar 2025

alyssa

it was such a peaceful stay

Leisure Partner