Name: Sonesta Select Detroit Novi
Address: 42700 West 11 Mile Road, Novi, 48375, US

2/10

Poor

29 Jul 2026

Tae

The front desk clerk was horrible, she was rude, seem annoyed at all customers! Absolutely smelled like smoke!

10/10

Exceptional

29 Jul 2026

Gwendolyn

Everything I enjoyed my stay 😊

10/10

Exceptional

28 Jul 2026

CLAYTON

👍

4/10

Poor

27 Jul 2026

Chelsea

We stayed here after a concert at the Big House. Our room smelled very musty, the carpet was soaking wet by the air conditioner, there was a brown substance all over the curtains, the shower was fairly dirty & the bathroom walls had patch holes all around. The staff was kind but the rooms are very outdated and not the cleanest.

10/10

Exceptional

26 Jul 2026

shaun

Very clean rooms and very nice staff

6/10

Pleasant

22 Jul 2026

Danyal

Everything was okay other than the staff at the front desk that had a really bad attitude problem.

2/10

Poor

17 Jul 2026

Erica

Worst out of town experience

Family

10/10

Exceptional

13 Jul 2026

Tara

Crystal was who greeted us at the front desk and she did an amazing job! I highly recommend this hotel and seeing Crystal for any help. She again was great

Partner

10/10

Exceptional

12 Jul 2026

Montrice

I had a lovely stay. The room was quiet and clean. I got in the pool while there. I'll definitely come back again. I enjoyed having a room with a balcony.

Partner

4/10

Poor

12 Jul 2026

Lindsey

The furniture in the rooms was worn, torn up and needed to be replaced. The couch had off-putting stains on it and I did not use it because it looked unclean.

Self

6/10

Pleasant

07 Jul 2026

Lyndsey

Cleaning could be better in the rooms. No conditioner in the bathroom
Pillows kinda suck

Self

10/10

Exceptional

07 Jul 2026

jasmen

Great service food shops around great area

Partner

10/10

Exceptional

06 Jul 2026

Wendy

Perfect for me everything was and location on point

4/10

Poor

05 Jul 2026

Andrea

It was convenient for a night bc I had no power. Would stay again if only for this reason. The tv was awful and coffee maker in room was broken. Should also outright say there is a $150 incidental fee.

Self

6/10

Pleasant

05 Jul 2026

Jessica

We stayed here during a power outage recently. Overall it was fine, but the grounds were a little unkept and the carpet was stained.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Stephen

Parking was near the entrance and quick to get inside. The staff were all professional and friendly. The rooms were about average with a great layout and comfortable bed but a couch that was slightly uncomfortable and a tv you had to pay extra for.

Partner

8/10

Excellent

30 Jun 2026

Lakita

There was not a microwave in the room and the WiFi wasn’t working

Family

4/10

Poor

29 Jun 2026

Melanie

My first room had a roach in the bathroom dead and it was not clean. The chair had a lot of stains and white stuff on it and the bed had a lot of stains on it. Moved to the next room and the light in the bathroom didn’t work and the chair was nasty in that room and the bed mattress cover was ripped and it had a bug on the covers (waterbug) it was a kind nasty hotel and they need to get new beds or mattress protection because it was not clean and they only clean your room if you staying 3 or more night which I did but they didn’t come clean my room until the day before I left. That was not a clean hotel and when I told them they just looked at me. Never going back.

Self

6/10

Pleasant

27 Jun 2026

Damian

Most of the staff were not the most professional. There is one lady who always has an attitude whenever we needed to speak to her or needed assistance. Also, we got kicked out even though we have been paying every single night after staying here for a week and two days.

Partner

4/10

Poor

26 Jun 2026

Sachi

The front desk lady was so unfriendly that even my husband told me we should just find another place to stay. I do not know whether she was having a bad day, but she just didn't want to be there. I am not sure if we'll use this place again for this reason. The only thing that made it somewhat of a decent experience was because of the housekeeping lady, who was so helpful.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Fredrick K

Checked out within 10 minutes. Room was dirty and TV didn’t work.

Partner

6/10

Pleasant

23 Jun 2026

Elizabeth

The facility is in a good location, with shopping and restaurants nearby. The hotel is clean and staff is friendly and offers good service. There were some minor maintenance issues in my room- the toilet would run unless you jiggled the handle. The mini fridge freezer was missing its door, so ice build up inside and leftovers got ice on them. No in-room microwave, nor is there one in the lobby. Breakfast was advertised during purchase, but not available on the weekends. They credited my bill by $10 day for that, which was appropriate and satisfactory.

Self

6/10

Pleasant

21 Jun 2026

Kirisanth

Staff was Okay, amenities were Okay, rooms were Okay. The room was not cleaned for us daily. If you want a fairly priced place for a couple of days stay, it's not bad. Don't have any high expectations.

6/10

Pleasant

14 Jun 2026

Latoya

Overall nice hotel but it gives off motel vibes…. The pool water was extremely cold and slightly unclean, and no breakfast served,no towels in the pool area ….shower curtains were dirty they need to be cleaned or changed. Also they tv channels needs to upgraded one room had good channels the other one had on 12 channels of nothing

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Darryl

Clean rooms,shops nearby friendly staff

Partner

6/10

Pleasant

03 Jun 2026

Cristina

This is a budget hotel and the decor and amenities reflected that, but the staff were absolutely lovely.

Business

6/10

Pleasant

24 May 2026

Tiffany

The place needs serious updating. The rooms have old dull furniture with stains on just about everything. Dusty. We didn’t like it.

Partner

8/10

Excellent

21 May 2026

Ivette

The hotel was clean. We could not find a hairdryer in the room which is strange.
Also didn’t like that breakfast didn’t start until 7am which won’t work for most people who go to work.

Family

10/10

Exceptional

19 May 2026

THOMAS

Easy to find, had no trouble finding a parking space. The representative @ the desk that checked me in, his name was Tim. One of the most professional, courteous, polite, staff member I've ever been in contact with. Made the check in simple, always said thank you, & greeted me going in & out when ever I saw him. Give that man a raise, he deserves it.

Self

6/10

Pleasant

17 May 2026

Matthew

Room layout was poor, the TV stand/cabinet was too close to the entryway, instead of the bed being across the way from the TV it was actually diagonal to it which made the bed stand close to the TV stand/cabinet a little narrow. The toilet kept having flushing issues. But overall, the room was extremely clean And very presentful And the staff was very, very good to us. Overall we will be back in November

Partner

6/10

Pleasant

17 May 2026

David

Staff was super nice but the hotel needs a refresher bad. Also somehow we could only get only channel on the TV. Wildest thing ever how there was no guide but you had to hit random buttons to find a channel.

Partner

6/10

Pleasant

15 May 2026

Beverly

The room was never cleaned our entire stay the bed was not made even after I requested housekeeping they only came in and removed the trash and picked up the towels. The money that I paid for this hotel which was a lot I expected better service. I had a Rollator Walker and I requested a handicapped room but was not given one. This made taking a shower difficult especially having to step up into the shower which hurt my legs.

Family

10/10

Exceptional

11 May 2026

Richard

This was my second stay at this location. It would be simple to say everything was notably clean, had a great staff, ample safe parking, with very comfortable accommodations with both size/space and for sleep. It is. This is the kinda place where you might peak at the mattress brand because you got a great night sleep. It is just a restful, stress free place.

The owners/managers clearly understand how to provide travelers with a great environment and economical value when on the road. Plenty of great choices nearby to eat and shop if needed.

This is certainly my \"go to spot\" when visiting family in the area.

Thanks - see you next trip.

RAH, Boston,
MA.

Family

6/10

Pleasant

11 May 2026

Jill

They don’t service your room. Had a four day stay and needed to get towels, shampoo, toilet paper. Tim at the front desk was so kind and good at handling all the people that kept going to him for supplies. Don’t know why they think rooms don’t need service.

Friends

8/10

Excellent

11 May 2026

Dimetrice

Overall stay was good but we paid for the breakfast and they aren’t open on the weekends and couldn’t get refunded so that definitely should be stated

Family

10/10

Exceptional

05 May 2026

Maria

Clean room nice staff

Friends

2/10

Poor

05 May 2026

Aunuu

Update

Family_with_children

8/10

Excellent

04 May 2026

Patricia

We didn't stay long enough to enjoy much but we had a friendly welcome and good check in. We had a good night sleep in a clean and quiet room.

4/10

Poor

03 May 2026

Kay

No breakfast on weekends: coffee cheap and horrible; staff friendly and helpful; parking fine

Friends_and_family Family

8/10

Excellent

03 May 2026

Dana

Expedia charged us extra for breakfast at Sonesta and they don’t even serve breakfast on the weekends. We want a refund on that. Sonesta’s service was friendly and helpful.

Partner

8/10

Excellent

30 Apr 2026

Michael

It was a good property to stay at.

6/10

Pleasant

24 Apr 2026

Jean-Daniel

No breakfast options. Room was not clesned in 2days. Staff at front desk is busy doing personal stuff which i understand because it's a boring job.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Lavelle

No Complaints, everything was good

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Leo

Room was comfortable and parking safe and sufficient. Staff was very welcoming and helpful.
Would stay here again and recommend to all.

Partner

4/10

Poor

30 Mar 2026

DANIELLE

The room smelled like oil and smoke. There were stains on the floor and on the furniture as well. The tv was extremely small 24” or 32” it a weird location in the room as well. This was not a great experience for the price.

Self

8/10

Excellent

22 Mar 2026

Jeff

The pool was very cold and there was no breakfast on the weekends

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Naoko

Bathroom sink didn’t drain. Could do better cleaning in general.

Business

4/10

Poor

08 Mar 2026

JON

I don't know...we were more concerned about not having water because of a major water main break...but NO coffee in the lobby and no offer of water....we had to go to Walmart to get 2 cases of water....less than $10 and the hotel offered absolutely NO help

Friends_and_family Friends

4/10

Poor

07 Mar 2026

Adam

While our room itself was comfortable and clean and front desk staff member was respectful, the pool was disgusting. We booked with this hotel because our kids wanted a pool, and we had to immediately leave because the pool room was covered in cockroaches and other bugs. Absolutely ruined the trip for us and we will not be returning nor recommending anyone else to stay here.. shouldn’t offer an amenity you are unable to maintain.

Family_with_children

10/10

Exceptional

20 Feb 2026

Nicole

Good clean stay vday weekend

2/10

Poor

15 Feb 2026

ace

Upon arrival & check in, the guy with the afro Tmittoy was pleasant to check in with, when I got onto day 3 Sunday, the old elderly black front desk receptionist was such a burden & unprofessional, she has a sassy,passy attitude she a liar, she just overall a bias ,& non educated frivolous thing,
Nacy proceeds to lie about having over booking for rooms &, the property being over booked, when upon researching it was a lie, Nacy the housekeeper & her concourse a plan to not give me my full service, as they were acting like teenagers when they spoken illy about me & I can hear them in the laundry room, this spot with the two employees is a tragedy

Business Partner

2/10

Poor

13 Feb 2026

Stacey

Mold in the bathroom, lobby smelled like cigarettes and just an unfriendly atmosphere

8/10

Excellent

10 Feb 2026

Linda

Nice accommodation! Good value

10/10

Exceptional

03 Feb 2026

Jennifer

Amazing

Business

8/10

Excellent

02 Feb 2026

Ashleigh

Clean.

6/10

Pleasant

31 Jan 2026

Hollie

There was no continental breakfast, a chair was broken and a light burnt out during our stay.. The staff was super nice. And it was close to stores.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Amber

Nice

Leisure Friends

8/10

Excellent

29 Jan 2026

Jerika

The rooms were clean.

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

Bernadette

Room was very well taken care of and the staff was very very helpful!

Business Family

8/10

Excellent

26 Jan 2026

Brandon

Clean room. Staff was friendly happy people to help you out

Leisure Family_with_children

6/10

Pleasant

26 Jan 2026

Carissa

Staff was amazing. Pool was freezing, there was ice on the windows in the pool room.

Business_and_leisure Family_with_children

2/10

Poor

25 Jan 2026

Andrew

Didnt have the room i booked

8/10

Excellent

24 Jan 2026

Raeanna

Clean rooms, staff was very nice, pool was very easy to get to.

4/10

Poor

24 Jan 2026

Lisa

I reserved 2 rooms for a sporting event the next day. No toilet paper in one room. Tried to use sofa bed and there were no sheets, pillows, blankets. Tried to call housekeeping or front desk. In-room phone didn't work. Went downstairs to front desk and they had one very thin blanket left ( for the whole hotel)so we had to go to the car to get some sporting events blankets out of car for the bed and take pillows from off the king bed for sofa bed. We were informed on check in that they have no breakfasts on weekends. No one at the front desk seemed to care. Pool was so cold and the pool room was so cold you could'nt stand to be in there with a bathing suit on. My husband and teenage grandchildren just came back to the room disappointed. Oh there were no pool towels anyway. This whole experience is such a disappointment. I will not stay with this brand again.
event blankets out of the car

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Trinity

Room ok

Self

10/10

Exceptional

20 Jan 2026

jian

Clean, friendly staff

Business_and_leisure

8/10

Excellent

15 Jan 2026

Joshua

Room was clean, staff was friendly, overall a good place to stay. The room was outdated and had multiple stains in places, but not dirty.

Business Self

8/10

Excellent

02 Jan 2026

Jalen

Great place to stay

Leisure

2/10

Poor

16 Dec 2025

Chelsea

We w

2/10

Poor

05 Dec 2025

Marrica

Will never stay at this hotel again, they charged my card three times! They staff uneducated and rude! Management never even tried to fix the issue or even had the respect to return my calls. Novi police had to be called etc. That’s okay my bank will handle this matter for me. Don’t ever stay at this hotel. Staff is very unprofessional on top of that it’s clear they love to steal money from you. Run Run Run!!!

10/10

Exceptional

30 Nov 2025

Annella

All the staff were very friendly and helpful.

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

David

just ok. no fridge no microwave.

Business Self

2/10

Poor

20 Nov 2025

Ashley

⭐ 1 out of 5 stars
Sonesta Select Detroit Novi – Extremely Disappointing Stay

My stay at this hotel was awful from the beginning. Check-in took an unnecessary amount of time despite there being no real reason for the delay. When I finally got to my room, things only got worse. The entire room — and honestly the hotel overall — was filthy. There was no microwave or fridge, which is unacceptable for a hotel at this price point.

The bathroom in the room was so dirty that the public lobby restrooms were actually cleaner. Multiple things didn’t work, including the lamps, lights, and outlets. Behind the nightstands were inches of dust, and the drawers in both the nightstand and dresser were absolutely filthy. The TV was glitchy and only worked about half the time.

To put it into perspective, I’ve stayed at cleaner, more comfortable Motel 6s and Red Roof Inns than this place — and that says a lot.

Overall, this was one of the worst hotel experiences I’ve ever had. I would not stay here again and absolutely would not recommend it to anyone.

Business

2/10

Poor

15 Nov 2025

Julie Ann

There was no breakfast and the parking was awful

Partner

4/10

Poor

09 Nov 2025

Gina

No breakfast except yogurt and prepackaged muffins. Staff was too busy on their phones. Rooms were dirty and bathrooms disgusting.

Business

10/10

Exceptional

08 Nov 2025

Jennifer

Great price and location. Room was clean. Bed was fairly comfortable. Front desk staff were exceptional. Friendly and polite. Check in was a breeze.

Partner

2/10

Poor

08 Nov 2025

pete

Staff wasn’t friendly , didn’t explain much . I had to ask everything. Rooms are starting to show age ,,,things are half ass screwed together and stuff is hanging and loose . Gonna consider this a last resort to stay again .

Business_and_leisure Pet

8/10

Excellent

08 Nov 2025

louis

The breakfast is odd. a cabinet with items you ask for then they charge your account. choices were 5 items. free coffee good. no juice. hotels very nice and clean

10/10

Exceptional

08 Nov 2025

DERRICK

Very clean and quiet

Leisure

8/10

Excellent

07 Nov 2025

AHMED

For the price range, this is the best deal in the Novi area. Overall clean but the room carpets have a few stains.

10/10

Exceptional

04 Nov 2025

Aurelia

Clean room. Quiet. Close to everything. Plenty of parking. Friendly staff.

Leisure

10/10

Exceptional

02 Nov 2025

LYSHAY

Kameron, was pleasant and professional. My room was roomy and clean. Easy check-in and check-out. Recommended stay.

Business Self

8/10

Excellent

02 Nov 2025

Alex

The room was clean and the bathroom was clean as well. I was impressed.

6/10

Pleasant

28 Oct 2025

Elizabeth

The hotel was in a great location super convenient for my needs. Definitely couldn’t use a renovation and breakfast was a yogurt cup and a frozen cinnamon roll.

Business Self

6/10

Pleasant

26 Oct 2025

Jennifer

No Breakfast. Cleanliness was horrible. Hotel needs to upgrade some accessories in rooms

8/10

Excellent

23 Oct 2025

Logan

Clean room, can see some wear and tear, however nothing that stands out as troublesome.

As an aside, if the water pressure for the shower could be improved that'd be a big step up

Friendly folks, bummer there wasn't any breakfast stuff, as in hot breakfast, overall a great stay

Business

6/10

Pleasant

20 Oct 2025

Brianna

Staff was great. Main party of facility was good and clean. Room had dog kibble on the floor (didn’t really bother us but showed a lack of house keeping quality). Balcony had pigeon droppings and strong odor such that the space was unusable. Beds and room were comfortable.

Leisure Family_with_children

4/10

Poor

20 Oct 2025

Orzie

When I arrived at the hotel desk I had to wait fifteen minutes before the receptionist showed up to the desk. The room was dirty. The bath tub had a dirty ring around it. There was hair in the towels. The floor wasn't vacuumed. I won't recommend this place to anyone. It is ridiculous that I had to put 100.00 deposit for that hotel

Leisure Partner

8/10

Excellent

20 Oct 2025

Beth

The room was a little neglected with no soap or shampoo in the refilled in the shower.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Isaiah

Bugs in room. Extremely Rude lady at front desk.

Leisure Family_with_children

2/10

Poor

20 Oct 2025

Breanna

I checked in and my son noticed that the bathroom faucet was leaking and could not be turned off. I went to call the front desk to let them know, the phone didn't work. I walked down to show them a picture I took & all I was told is you won't be charged. Later on in the night I discovered our TV had 2 channels and they weren't event clear. Furthermore, waking up in the middle of the night I almost slipped when walking into the bathroom because the leak from the faucet must have worsened. The carpet was soaked in front of the vanity sink area, so wearing shoes was required. While checking out the staff informed me that my room should have not been checked out to anyone, however there was nothing they could do for me.

Business Family

6/10

Pleasant

19 Oct 2025

Sharon

Front desk people were really great. Room was very clean. Comfy bed and pillows. Pool was a bad shade of murky green. Dont plan on swimming. Saturday am, no breakfast, had to ask they make coffee

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Breeann

I went to this hotel to have a staycation. My room was ok. The bathroom had a foul smell (thank goodness I had essential oils on hand). I asked the front desk when I checked in what are the hours for breakfast and he said 6-9am. When I got downstairs at 8:15am There were 25 people there wondering where the breakfast was and not a staff member in site. A staff member came 15 minutes later and stated she did not work in this area and let her find someone for us. When the male staff member came (with an attitude) he stated that there was only continental breakfast on Weekdays. He put coffee out and left. The pool looked nice. At night there were children running down the halls and knocking on doors. I had to call the staff from my cell phone because the room phone was not working and it was handled. Overall I would give this hotel a 5 ojut of 10

Leisure Self

6/10

Pleasant

14 Oct 2025

Erin

no breakfast (nothing), chose this hotel because it included breakfast. Tub ran constantly, not a drip but a full leak (couldn't turn it off). Beds/pillows were comfortable and we slept well. In room coffee was good quality.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

RAYMOND

Great staff

Leisure Family

8/10

Excellent

11 Oct 2025

Doug

Not thrilled to have to pay a $100 deposit in order to check in. No reason for that in my view.