Name: Best Western Detroit Livonia
Address: 16999 S Laurel Park Drive, Livonia, 48154, US

10/10

Exceptional

14 Jul 2026

Destiny

Everything at this hotel was filthy and run down. We didn't even stay. Left within 30 minutes after driving 11 hours here and arriving at midnight. Planned on staying here for 3 nights but we had to find somewhere else to go. Not only did they have the wrong room booked for us, paid for the room showing a jetted tub in every picture and they gave us the kitchenette room that if I would have booked was $40 less than what we paid per night. There were dead bugs in the room in various places, thick hair in the bed, dripping food down the side of the kitchette fridge, dried food running down the front of the dresser, dirty laminate floors, cobwebs, weird stains on the seats of the chairs, chipping window seals, mold in the shower, and the walls looked as if they had been patched and painted 100 times in various places all over the room. Don't be fooled by the pictures online like we were. After this I will never stay at a best western again. Was told I couldn't get a refund because we booked with Expedia instead of directly with the hotel so don't book rooms here that you pre pay for either!!

Partner

6/10

Pleasant

14 Jul 2026

Amy

Phone didn't work, the room was damp and not dirty but not as clean as it should be.

Friends

4/10

Poor

14 Jul 2026

Todd

Room was old and had a bad odor, musty. The Air conditioner caused the smell. it needs to be cleaned and serviced .
breakfast was definitely bare bones. I usually don't eat breakfast but is was a sparse selection.

room smell was the biggest issue.

Self

8/10

Excellent

12 Jul 2026

Daniel

Perfect location. Nice staff

Partner

8/10

Excellent

12 Jul 2026

Gian

Excellent price for a nice hotel with pool (needed to be heated a bit more) and breakfast. Staff were helpful. Great location.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Jil

Definitely older and never updated. Signs of mold behind toilet and stains on carpet

Self

10/10

Exceptional

10 Jul 2026

Rhonda

This hotel was nice. Had a pleasant stay. Breakfast was great! The room was comfortable, nice, & peaceful & clean Enjoyed the pool area with my grans willl stay again. Thank you for thr good service. Money well spent!

Self

8/10

Excellent

10 Jul 2026

Erie

Property was very clean and the staff was friendly and very helpful. Parking was vast and plenty options that were close to the door . Breakfast could have definitely been better but it was fresh just needed more options. Rooms were clean and staff was attentive. Did not see one bug !!

Family_with_children

8/10

Excellent

09 Jul 2026

Sheila

The staff was very helpful and accommodating. Everyone was friendly and polite. The facilities were clean and well maintained. The pool was refreshing and clean. The breakfasts were hearty , specially on the weekends. Parking was easy and plentiful. The location was close to the freeway and not far from the airport

Partner

8/10

Excellent

08 Jul 2026

Ashley

Clean room, family, friendly, nice pool.
Basic breakfast.

Family_with_children

8/10

Excellent

08 Jul 2026

Philip

Modest hotel
No working safe
Staff could have had a better attitude- some didn’t seem to want to be bothered

Partner

10/10

Exceptional

06 Jul 2026

LaToria

The hotel was nice and clean and the staff was very pleasant

10/10

Exceptional

21 Jun 2026

Keyaira

Checking in was easy. My jacuzzi suite was clean the tub was clean. Breakfast was good.
I like that the tv had Netflix made it feel like home

Partner

8/10

Excellent

21 Jun 2026

Aaron

Very nice experience again staff was excellent food was good. Tell staff we said thank you

10/10

Exceptional

20 Jun 2026

Jill

Very friendly staff really good breakfast clean room nice pool

Family_with_children

10/10

Exceptional

17 Jun 2026

Charles

Front desk staff very nice and friendly

Self

6/10

Pleasant

13 Jun 2026

Julie

Parking was good. Check in was ok - employee spoke so fast that I couldn't understand what she said and when I told her that she just repeated her check in script exactly as fast as the first time. The non carpeted floors in the common areas and room felt sticky, like juice or pop had been spilled and not cleaned up. Bathroom - I have never experienced such a poorly done bathroom in a hotel, it was ridiculously small so you had to go all the way in and squeeze beside either the toilet and vanity or toliet and bathtub in order to shut the door. Bed itself was not very comfortable and half the pillows (3) were ok and half (3) were flat. Breakfast was supposed to be from 6-9am however was still not fully set up and ready to go at 6:15am when I had to leave for work so while it was \"included\" I was not able to experience it. The pool was great and the best part of my stay but also had a glitch connected to it - the sign in the room bathroom said if using the pool not to take a towel from the room and that there were towels poolside except that there were not any unused towels left and no staff around to request a towel from - I had taken my own personal beach towel so my son also used it so he would not have to walk back to the room dripping water all the way. Also, extremely frustating that there was not an ice machine on the second floor or in the breakfast area for this size hotel. Overall, my stay was overpriced for my experience.

Friends_and_family Family

4/10

Poor

13 Jun 2026

David

Well I stayed there for the heated pool it was freezing cold I didnt get any reward points for my stay

Partner

4/10

Poor

12 Jun 2026

Jennifer

I felt uncomfortable at this hotel - I can't describe it, but the vibe felt 'off'. There was a party in the parking lot (unsure if it was fellow guests or locals) - there was yelling and screeching tires until 5 am. Used the pool and, during the day, the windows create a greenhouse effect and the air was easily 100 degrees. Breakfast was a highlight, but they had trouble keeping it stocked. Floor in the room felt oily and, while I didn't see bugs (except a dead spider), I found a few suspicious black flecks on the comforter and in the sheets. Will avoid this place in the future.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Amanda

Our room was absolutely disgusting. Trash was left in the closet. The shower had mold that was caulked over and there were what appeared to be fluids all over around the room and on furniture. The room smelt like smoke. The pool area had dirty towels all over and no clean towels available. We were there less than an hour and decided to leave. There appeared to only be one staff member working. They did offer us to change rooms but the hallways weren't clean either and we decided we would rather leave.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Nicole

Breakfast was ok, pool water was too cold but the kids didn’t care. Overall our stay was fine for the occasion

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Ernette

Our stay was wonderful, staff was great and very helpful. Breakfast was nice, pretty quiet and comfortable.

Partner

10/10

Exceptional

07 Jun 2026

Pam

For over 20 years this has been my go-to hotel when I visit family and friends in Livonia! Great location, safe and secure, cheerful and friendly staff, abundant free parking, wonderful complimentary breakfast! Renovations over the years keep this property looking fresh and I love the large comfortable room sizes.
This Best Western is also a great value!

Self

4/10

Poor

26 May 2026

Youngson

There was door almming and baninging noise throughout the stay that seemded to be either structula.problem or maintenance issue. I also had issue with a group of young prople being loud for hours late at night. I called front desk but the clerk just said she will call the police. The noise continues well past 1am. I would not come back for sure.

Self

10/10

Exceptional

20 May 2026

Barbara

Hi! The staff was AMAZING! I ENJOY my stay!

Self

8/10

Excellent

17 May 2026

Shadonna

The facilities were okay. The pool was available. I enjoyed the quiet. The bathroom was really tiny. But overall I would stay again for the price. I think breakfast was the best.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Aaron

Breakfast is always amazing. She does her best 100% to make sure it is pulled out every minute always with a smile and she hustles. I’m a cook right now. Excellent service she needs a raise.

6/10

Pleasant

17 May 2026

Nakia

Breakfast could use some improvements. Bed sheet on my last day had a yellow stain at the foot of the bed.

Self

6/10

Pleasant

14 May 2026

Mazher

This property needs perfect renovation like paint, carpet. restroom and others. Everything is good you can use it and stay but with renovation you can get more people to stay. Breakfast not good but okay just to have a cup of drink and fly away. We were 4 people not satisfied but for one night is okay

Friends

6/10

Pleasant

13 May 2026

khaled

Hotel was ok for a short stay, breakfast was lower than average.

Family

10/10

Exceptional

11 May 2026

Judy

Very pleasant front desk folks, the room is very clean, and the price can’t be beat. We didn’t partake in the breakfast this time. Thanks for
an affordable, safe and clean place to stay!

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Mario

Yes

Partner

10/10

Exceptional

04 May 2026

Tome

Breakfast and room were exactly as described and seen in ad

Friends

6/10

Pleasant

04 May 2026

Aurora

The hospitality from Eric upfront was super great! But some of the other employees could learn from that. Even if you aren’t helping someone a simple “hi”, is okay. The cleanliness of the room is different. There was hair and eye contact on the tub wall. The nightstand between beds, the bottom of it was incredibly dusty. And under the bed I found chips. On Sunday we went to the pool and there was only four towels ready for use.

Friends

10/10

Exceptional

03 May 2026

muna

The lady who was in front desk was a great person and her support was amazing.. thank you so much !

Family

8/10

Excellent

03 May 2026

Abiodun

I expected better breakfast than what was available. It could be better.

Self

10/10

Exceptional

02 May 2026

Ivan

Excellent

10/10

Exceptional

01 May 2026

David

EVERYTHING WAS WONDERFUL

Self

8/10

Excellent

24 Apr 2026

David

EVERYTHING WAS GREAT!

Self

6/10

Pleasant

22 Apr 2026

Verified traveler

Easy check in/parking

8/10

Excellent

22 Apr 2026

Stanley

Staff was very friendly!

Partner

6/10

Pleasant

21 Apr 2026

Beth

yes

8/10

Excellent

19 Apr 2026

Rodney

Good staff needs remodeling very soon, room was clean

Partner

8/10

Excellent

18 Apr 2026

Mike

The room was very clean.

Partner

10/10

Exceptional

17 Apr 2026

Ernette

Friendly staff, clean rooms, plenty of parking.

Partner

10/10

Exceptional

17 Apr 2026

Ernette

Rooms were clean, adequate parking, staff was nice.

Partner

10/10

Exceptional

14 Apr 2026

Fidaa

Everybody was friendly and helpful and super kind!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Aaron

I always enjoy my stay sometimes there’s a bump which is where it is everywhere not enough workers, but they try their best to do what they can do for you. I had to change my name a couple of times, but it was no problem. It just short short staff That all is good clean food was decent always enjoy. My state of staff is very friendly with me enjoy your day.

Self

6/10

Pleasant

08 Apr 2026

Paige

the room was decent, though there was a sock and a charger left in it from the last clean.
the front desk gent during check in was most personable, which was good.
The workout room was smaller than most. only complaint was two of the machines were half tore up.
The pool was spacious but it was exceedingly cold. There was no heat in it or around, the greenhouse design, while quaint and adventerous...not ideal at all. My kids went in though full of complaints because of the cold, dragged their dad in and not for long. another set of kids were in and out too, unfortunate as this was a main sell for the room along with location.

At the very least it was quiet and no rowdiness. The maintenance guy was helpful as well and brought us waters while in the fitness room.

I am also confused on their policy as far as refund for the room hold, I booked through expedia but still had to pay an extra 100$ i've yet to see.

12:00, noon, check out was appreciated. But no one was available at the front desk when we checked out at around 9am , so this makes me question whether or not we will get our refund at all.

We didn't make it to breakfast, we were in town for Passover so it's ok.

Cleaner than most we've encountered and staff we engaged with were nice/good/personable.

Family_with_children

8/10

Excellent

05 Apr 2026

Ernette

Everyone was very friendly. Breakfast was nice very good spread, I been here many times nice and quiet. If you're staying more than one night, be prepared to change your own lien and request towel. We requested many times for room cleaning but returned to the room an nothing was done.

Otherwise everything is pretty nice.

Partner

4/10

Poor

03 Apr 2026

Gregory

We had to change rooms 3 times because they were not fully functional, including lacking the advertised amenities. The worst thing was a pungent and permeating odor coming from a utility closet and room, which was overwhelmingly noticeable 😷

Family

8/10

Excellent

03 Apr 2026

Ashley

Breakfast is hot but average tasting, the rooms are pretty clean in most spots, but theres a bit of damage and shotty maintenance attempts to cover them up. Over all decent hotel. We would stay here if we had to again even though its quite over priced for the condition of the hotel.

Partner

6/10

Pleasant

01 Apr 2026

Alexandros

Bathroom was very comfortable and clean. Bed was also clean and comfortable; however, the overall room did not feel very clean. Wired internet was advertised but was not available.

8/10

Excellent

26 Mar 2026

joann

Ok

10/10

Exceptional

25 Mar 2026

Deja

The staff at this hotel are AMAZING! The manager Dominic went above and beyond to help when I had a mix up with being double charged. They treat their guests like family. I highly recommend

Friends_and_family Family

8/10

Excellent

25 Mar 2026

joann

breakfast was good. I was not able to watch TV more than three hours for a two days that I was staying there. There were something wrong with the television in my room two different receptionist had to come to my room to try to get the TV to come on and that I could look at different channels the second day of my stay I was not able to watch the television in the room at all, otherwise the facility service was very good. Thank you.

Self

10/10

Exceptional

24 Mar 2026

James

Clean and comfortable.

10/10

Exceptional

24 Mar 2026

sharron

Wonderful staff! Room was clean. If i needed anything staff was willing to accommodate. The front desk manager even checked me in early after a long redeye flight. Property is older but was perfect for 3 night stay.

Family_with_children

8/10

Excellent

23 Mar 2026

Mohammad

friendly staff. recently renovated rooms. easy access

Family

8/10

Excellent

20 Mar 2026

Claudzell

The hotel is nice and clean, no complaints from me

Family_with_children

8/10

Excellent

13 Mar 2026

Norene

Very nice room.

4/10

Poor

09 Mar 2026

Michele

Waited hrs for the room to be ready

4/10

Poor

09 Mar 2026

Brien

Dirty floors. Dusty. Bathroom door did not close all the way.TV was glitchy. Dining area was dirty. Tables sticky. Not a good experience. Will not stay here again.

10/10

Exceptional

09 Mar 2026

Cynthia

Very nice, clean, and quiet. The staff was kind and helpful; I’ll definitely be back. Thank you!!!

Self

8/10

Excellent

08 Mar 2026

celina

Staff are really nice , good location but a pretty old property.
The breakfast is just ok nothing fancy for sure . Price was right!!

Family_with_children

10/10

Exceptional

08 Mar 2026

Jim

Staff is outstanding, Breakfast is always really good! This si where we stay when in the area!

Partner

10/10

Exceptional

07 Mar 2026

Bianca

Amazing staff!! Breakfast was great, my bathroom in my room was spotless! I love a clean room. Always quiet, always peaceful, 10/10.

Self

10/10

Exceptional

03 Mar 2026

Ernette

Nice room, friendly staff, breakfast was good nice variety. Delicious Coffee. Quiet and comfortable.

Partner

6/10

Pleasant

02 Mar 2026

pete

The floor in the room was sticking we found past clients hair on the floor items that were left from the previous client on the floor such as a small pillow slightly under the bed

Partner

8/10

Excellent

28 Feb 2026

Daniel

Room was clean and staff were courtiuous. The gym was a mess the first time i went to use it and my room had no hot water in the shower the first 2 days of my stay. When i brought both issues up to the staff they responded and got both issues resolved quickly.

Self

10/10

Exceptional

25 Feb 2026

Ernette

Room was clean. Staff was very friendly and respectful. Breakfast was okay, nice quiet and pleasant.

10/10

Exceptional

20 Feb 2026

Constance

My experience at the hotel was all positive. Friendly staff, clean room and delicious breakfasts. The staff was friendly and helpful.

The one issue was that the coffee was too hot. It had to sit for about 1/2 hour before you could drink it.

Self

10/10

Exceptional

16 Feb 2026

Queshonda

Excellent service

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2026

Brittany

Loved it! Even extended our trip :-)

8/10

Excellent

14 Feb 2026

VICKIE

Courteous staff. Good location. Nice room layout. Spacious rooms.

Leisure Partner

6/10

Pleasant

12 Feb 2026

Jeff

Sheets had questionable stains, and hair found in the shower of the cleaned bathroom. The front desk staff was nice and had great energy. Fine for the price.

Business

8/10

Excellent

10 Feb 2026

Courtney

The staff were extremely helpful. They threw down for breakfast. The room was clean. We had originally planned to stay elsewhere but the other place was a bit nasty so we took a chance with this place and I am sooooo glad we did. Good place for kids with the pool.

Leisure Partner

8/10

Excellent

26 Jan 2026

Tara

Staff was very helpful. When we were going to dinner, she suggested restaurants. She was personable, made us feel welcome, and pleasant.
The other staff, when we saw them, we also welcoming and pleasant!

Business_and_leisure Partner

8/10

Excellent

25 Jan 2026

Ernette

Nice rooms clean, needs new mattresses I had back aches a few times. Food is pretty good. Staff is very friendly and helpful.

Partner

8/10

Excellent

22 Jan 2026

Juan Pablo

Staff was super friendly and recommended places around to eat. Room was impeccable.

Leisure Family

8/10

Excellent

18 Jan 2026

Akilah

Our stay was good, but there were some things wrong with the room. There were handprint stains on the wall behind the beds that look like they could've easily been wiped clean. There was a small indentation in the bathroom door that looked like someone hit it with something small. The bathroom is a little too small. The door is literal centimeters from the toilet. I feel like they could've extended the bathroom by a foot to make it comfortably spacious. There was barely any body wash in the bottle in the shower. Not enough for my family of four to use. The bottom drawer of the dresser didn’t close all the way and the drawer to the bedside table would close, but pop back open a little. The desk chair had one of the arm rest pads unzipped and dangling and when I sat to eat my breakfast, I almost fell out of the chair because it was missing maybe 2 screws underneath the seat, causing it to wobble to one side. The pool area was clean and had nice, calm music playing. Breakfast was good, but we wish they had a little more to offer, such as a waffle maker, cereal, and oatmeal. Did not like how the fruit cups were out and uncovered. I always disinfect all handles, remotes, light switches, etc. when entering a hotel room. The wipes were pretty clean so the housekeeper did a good job with that. It took a very long time for the water in the sink to get hot. Front desk staff were kind and efficient. Aside from the maintenence issues, we would stay here again.

Leisure Family_with_children

8/10

Excellent

17 Jan 2026

Andrew

Clean room, polite staff

6/10

Pleasant

06 Jan 2026

Ernette

The room was great, staff was very helpful, food pretty good. I been here many times and experience many different rooms. The bed mattresses
are very uncomfortable

Partner

10/10

Exceptional

05 Jan 2026

Renita

Yes

4/10

Poor

03 Jan 2026

Michael

The shower drain was very slow and backed up as soon as we started taking a shower. The shower gel was completely empty when we arrived. The front desk said Netflix is supposed to be on the TV, but that was not true.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Erik

Great staff, breakfast, and room.

Partner

6/10

Pleasant

01 Jan 2026

Ernette

Rooms were clean, breakfast was decent. Staff was friendly. I only had a problem having my room clean which seems to be a constant problem if you stay concecti

8/10

Excellent

21 Dec 2025

Milton

The staff was good, the room was nice

Leisure Family

10/10

Exceptional

21 Dec 2025

Maya

Really friendly and professional staff, clean rooms, good breakfasts

10/10

Exceptional

20 Dec 2025

Lloyd

Good breakfast The stay was very comfortable .

10/10

Exceptional

15 Dec 2025

Anthony

very satisfied with my stay

6/10

Pleasant

08 Dec 2025

Ernette

Rooms were clean, breakfast was good. Mattress was very uncomfortable sprinhs were stuck though the mattress.

Partner

6/10

Pleasant

07 Dec 2025

Angela

I didnt stay.
And i appericate that they refunded me. I found that people where there that was not safe for me to stsy in same place .

Business Pet

10/10

Exceptional

05 Dec 2025

Sharneisha

Perfect; clean and functional with very kind staff. Loved the jet tub.

Leisure Self

8/10

Excellent

02 Dec 2025

barbara

The room was nice and the staff was great.

6/10

Pleasant

30 Nov 2025

Renita

The room was perfect, but your manager kept my deposit claim. I was smoking in the room when I’m clearly on camera outside smoking I think there’s something need to be looked into

Business_and_leisure Partner

8/10

Excellent

30 Nov 2025

Therese

Direct TV service worked poorly. Shows kept cutting out.

Self

10/10

Exceptional

28 Nov 2025

Jayden

Wonderful, Fromt Desk host on night shift was very friendly and attentive