Name: Embassy Suites by Hilton Detroit Livonia Novi
Address: 19525 Victor Parkway, Livonia, 48152, US

10/10

Exceptional

23 Jul 2026

Rena

The cleanliness and the staff was friendly

4/10

Poor

23 Jul 2026

Rebecca

The whole hotel was not maintained. Stained mattress cover. Tub did not drain. Toilet kept running. No sheets or blankets for pull out sofa. Half the elevators were not working. Trash was all over the carpets in the hallway. But, the breakfast every morning was excellent

6/10

Pleasant

23 Jul 2026

Tonya

From the time we checked in to the time we checked out the front desk line was always extremely long. Kids running around unsupervised. Staff had an attitude when approached. The young man & woman cleaning the room was pleasant but everyone asked liked they did want to be there. Tables in the dining area were dirty. Plants dying in the main and dining area. Light fixtures were dusty.

6/10

Pleasant

19 Jul 2026

Jessica

I’m torn cause I really wanted to like this location.. place was huge, easy In-N-Out parking.. of the three elevators only one of them was working correctly. One of them was completely nonfunctional and a second one kinda did what it wanted much of the time. With the only one functioning elevator, I had to use the stairs most of my visit and I was there for several days. The thing that bothered me the most about my stay there was that I was not notified until I was there that the Jacuzzi and pool would be closed for the entire weekend. They gave me some excuse that the motor wasn’t working which I think is BS. I asked if there was any way they could upgrade me or takeoff the early check-in fee or anything else to soften the discomfort for me since that was the main reason why I booked with this hotel. Front desk woman told me that she could cancel my reservation and I can go try to find another hotel… I don’t understand why hotel staff think that is a solution the day of when somebody arrives to a hotel that they spent a lot of money on to be there. Poor customer service… I don’t know if staff that was running The breakfast area was different than the hotel staff, but I got a completely different vibe from the breakfast squad. Food was amazing. Everybody was very polite and quick to keep everything stocked and clean. A++ on breakfast .. F- on front desk .. my girlfriend liked the balcony room other than that not sure if I will return back to this location in the future..

Partner

10/10

Exceptional

19 Jul 2026

Wendell

Property is being remodeled but it still was a great experience. Good service and good food.

Self

2/10

Poor

18 Jul 2026

eric

Kids renting rooms for drunken parties

Partner

8/10

Excellent

18 Jul 2026

Ardie

I was skeptical at first, especially with the first room… which I had to change because it smelled like urine and the Ac wasn’t working. I immediately went back to the front desk and informed them of the issues. I was accommodated with a new room that was way better! Pool was fun with hot tub, free breakfast and drinks is a plus. Even though the staff tend to seem a little tense around breakfast. I stayed for two nights and both nights went well.

Friends_and_family Family

2/10

Poor

17 Jul 2026

Duchess

PROS: Breakfast, mostly nice staff, and location. That's the only positive thing I can say.
CONS: This hotel is ridiculously HOT and lacks the TLC that would make it a premier a property. I previously stayed at the Embassy Suites Phoenix/Scottsdale back in May, and it was AMAZING; however, this location leaves MUCH to be desired and is killing the Embassy Suites brand. When I arrived on July 15th, ready to check in at 4:00 (which is way too late for a hotel check-in, for the day is practically over at that point) my room was not ready, although I arrived in Detroit around 11:00 that day.(SIDE NOTE: I checked in periodically to see if there were any rooms ready and possibly check in early. I was told there weren't any available, but if I wanted to pay $50, I could check in early.....umm, yeah)
So as I step to the side, the GM named Nada comes out to assist at the front desk because the line was so long. I vent my frustrations out to her, she tells me that they overbooked, gives me a measly $10 gift certificate for the restaurant, says that the reason it's so hot in the hotel lobby was because of the glass on the roof (sky windows or whatever it's called). When I told her that me waiting wouldn't have been a problem had it been more comfortable in the lobby and suggested that they find a way to accommodate guests with early arrivals in the future, she THEN tells me (I'm paraphrasing) that check-in is at 4:00 and basically should consider that in the future. Unacceptable.

Self

10/10

Exceptional

16 Jul 2026

Wenwei

Good breakfast and evening bar. Friendly stuff, excellent location. Close to high way and local restaurants.

10/10

Exceptional

15 Jul 2026

Bianca

Great experience, enjoyed every minute. Good people, clean environment

Friends_and_family Family

2/10

Poor

13 Jul 2026

Aimee

This Hotel was so dirty and disgusting, we couldn’t even walk on our carpet on the floors without shoes on because our feet would be so dirty after, stains everywhere, holes in the walls and doors sheets terrible.. LOUD.. OBNOXIOUS guest took over the whole hotel and security was trying to control and find people running throughout the hotel! NO SLEEP! I should be given my money back from the horrible experience! I would never stay here again!

Friends_and_family Family

4/10

Poor

11 Jul 2026

Jessica

Waiting area was extremely hot when we walked in. Got there a few minutes before check in but was told we had to wait. During this 15 minutes a whole crowd accumulated in the lobby. Snacks are in bags at the front desk for hilton honors members, which I am, but still didn't receive a bag. Floors are dirty. Pull out bed has yellow stains all over it. Fridge had a huge chunk of ice where freezer needs to be thawed out. Breakfast was fine. Man cooking the omelets was friendly. Trash all over the parking lot. Pool did not have waterfall on. No towels in pool area. Asked staff for towels but waited over an hour and still got nothing. Dirty towels were covering the floors. Definitely needs to be kept up. I've been to embassy in the past and never had an experience like this.

Family_with_children

10/10

Exceptional

07 Jul 2026

Samantha

Great property

Family_with_children

10/10

Exceptional

06 Jul 2026

Robert

Overnight stay was a good experience.

2/10

Poor

06 Jul 2026

OMID

Didn’t worth to stay there
Extremely disappointing of cleanliness and breakfast

2/10

Poor

05 Jul 2026

Hannah

This stay was the worse I have ever had at an Embassy Suites! Broken elevator. Hot lobby and humid in the dining area. They had a fan blowing air in the electrical closet because it was so humid. The waitstaff during breakfast were grumpy. The coffee, grits, and eggs were subpar. I will never stay here again!

Partner

2/10

Poor

05 Jul 2026

Sarah

Extremely frustrating experience. The hotel had both my phone number and email, yet I received no advance notice that the pool was unavailable. I only found out after arriving. My options were to cancel my reservation or move to a Marriott six minutes away.
The entire reason for this trip with my kids was the pool and the included breakfast, so I specifically asked whether breakfast would still be included and whether this was my only relocation option. I was told yes to both.
I was then informed the replacement hotel didn’t offer the same amenities, might not have a comparable room because it didn’t have suites, and I might have to pay a deposit at check-in. At that point I was alone with two children, one with special needs, so I accepted because I just wanted to get them settled and salvage the weekend.
To make matters worse, the letter I was given for the new hotel didn’t even include its name or address, so I had to figure that out myself.
The final insult came when I checked into the Marriott and was told breakfast was not included after all, directly contradicting what Embassy Suites had told me. Had I been given accurate information from the start, I would have made a different decision. Poor communication, misinformation, and a complete lack of preparation turned what should have been a fun weekend with my children into an unnecessarily stressful experience.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Dave

We live locally and stayed because our home air conditioner was out. The room wasn't very clean. Tub had an insert that flexed down at least an inch when you stepped. This was weird and slightly dangerous. One of three elevators never worked, the other two were often not working meaning longer walks and waits. The common areas were extremely warm and humid. The one pool was small and over crowded. Kids and young adults were noisy and running around the common area. This was actually nice to see, but went on past midnight when we tried to sleep. Breakfast was decent, but my favorite thing about traveling, waffles, were not available. 3 waffle irons were on the counter taunting us, but no batter, or other supplies, all 3 mornings. Pizza in the restaurant was probably D'Gorno or some frozen brand.

All of the staff members we dealt with were very nice and helpful.

Partner

8/10

Excellent

04 Jul 2026

Tuwanda

Everything was good beside the children unsupervised and they did not tell me the pool was closed until after I got my room. I was still satisfied

Partner

2/10

Poor

04 Jul 2026

Kristy

The pool was closed. One elevator was closed completely and the other only worked half the time. There was fighting in the halls at 3AM. They closed breakfast early and even before that they ran out of plates, food items, and the juice wasn’t working. There was also a fire alarm in the morning that stated to evacuate, but you couldn’t hear it in the rooms. Then it turned off 10 minutes later with no further information. Terrible stay overall.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jordan

Elevator are down

Partner

4/10

Poor

03 Jul 2026

Shanquel

Carpets to rooms had same dirt from the day before they charged 100 a night for deposit not agreeing to what was on the site for 50 dollars. The floor by food area was so sticky they need to do better the front desk staff was nonchalant.

4/10

Poor

03 Jul 2026

Raven

My room was so nasty , pull out bed haven’t been clean since god knows when . The couch was so nasty . I literally gave the room a deep clean . I always clean but I had to clean that room like my house to feel comfortable. The elevator was down it was just a mess

Family

8/10

Excellent

02 Jul 2026

Ladonna

Went here for my son‘s 11th birthday and it was an enjoyable stay. The amenities worked for fine for us and the property inside and out is beautiful. Only thing I did not like was the pullout bed that is in the sofa. It is hard as a rock and very thin and very uncomfortable and had used sheets on the mattress. , I will be booking my next room with at least 1 to 2 regular beds besides that I loved the stay

Friends_and_family Family

2/10

Poor

01 Jul 2026

Jarrett

Try fixing the hot tub 1st and strictly enforcing the rules for children in the pool area the only reason I booked the room was for the hot tub and swimming pool which was broken and full of disrespectful children with little to no home training

Family_with_children

8/10

Excellent

30 Jun 2026

Brenda

All staff was helpful and professional. Room was clean, eating areas were clean.
Overall good experience.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Stephen

Very Good Stay, BUT this hotel is an event hotel. So a lot goes on here. Birthday party’s, family reunions, big gatherings. So kids are running around, music is playing, pool area packed with kids. Still a good place to stay, but be mindful of that if you want peace and quiet. I’ve stay here multiple times, my stays was good, but not always quiet lol.

Partner

2/10

Poor

27 Jun 2026

Jontraniece N

Hated it and no smoke defector in the room 152

Family_with_children

10/10

Exceptional

27 Jun 2026

Felicia

Amazing Place to stay at on vacation or just get away

Partner

6/10

Pleasant

27 Jun 2026

Bansari

Filthy room. Breakfast good

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Sharneice

I had a great experience the amenities was amazing at this hotel 10/10 recommend it was enjoyable overly clean family friendly great service I’m very satisfied you get breakfast swimming pool drinks food the staff and everything overall was excellent

Family_with_children

6/10

Pleasant

25 Jun 2026

Randal

Nothing is updated completely different from the one in troy

Partner

8/10

Excellent

22 Jun 2026

clare

Ok the staff was good, the drink tickets at checkin amazing BUT the rooms definitely need actual attention and serious updates. The pool……only reason we booked……was so over run and over crowded during the ENTIRE day that we could only go at 10pm adults only until 12….rhey wouldn’t turn the hot tub on and we had to ask to have the waterfall back on….not to mention how scary the water looked….had a great time but still kinda disappointed especially because the pictures online make their pool look massive mind you it is very small. But clearly no rules are enforced in that area n it definitely needs to checked WAY MORE over all.

Family

10/10

Exceptional

22 Jun 2026

Camessa

Veey clean, professional, and comfortable beds

Partner

10/10

Exceptional

20 Jun 2026

Roshanda

Room was clean

2/10

Poor

19 Jun 2026

John

Booked and paid for my reservation online only to arrive and find they gave my room to another person with the same last name. They had extra rooms available but made me pay again, telling me I could try and get a refund through Hotels.com.
The hotel itself has seen better times, though I believe it was a thing of beauty when it opened. Dark and dreary inside, especially the pool area, where there were no towels available. The room itself was clean, but felt damp and uncomfortable. The bed had the overused divits where you sat down. The free breakfast was better than most, so that was a plus.
PS - Hats of to Manager Elizah, who quickly processed a refund a few days after checkout.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Valerie

It's decent for the price and free breakfast. I stay here quite often. Staff is friendly for the most part and they are always cleaning. However my bathroom could have used a deep cleaning. Very filthy around base board and slow sink drain.

Family_with_children

4/10

Poor

14 Jun 2026

Mayel

The staff was great. The bathroom in the room had a musty smell with mold in the bathtub. The carpet was wet due to the recent rain. Kids were running around in the late evenings with minimal adult supervision

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Mishelle

I simply had a blast! This place was soo cute!

Self

2/10

Poor

10 Jun 2026

Robert

rugs in the room was dirty and torn, door to deck couldn't be opened, rug in atrium dirty and torn in multiple spots. Multiple front desk people exhibited an attitude. We 100% left prescription glasses in the room. I called and was told \"well I don't know how we'd ge them to you\". Then the curt attitude continued and I was told we just don't have them. I know for certain that they were left. That attitude was consistent with the overall attitude and vibe I felt.

I will definitely never stay at this property again and may look for alternatives to Embassy Suites and Hilton in the future. One of the worst hotel experiences I've had.

Family_with_children

10/10

Exceptional

10 Jun 2026

Jeffrey

My stay was only 2 days , but I enjoyed both days staying at this hotel. They offered me a free bar beverage both days 5pm-7pm. The breakfast was amazing with a full made to order breakfast which included fresh cooked eggs or omelets, turkey sausages, grits, homefries, coffee and a mixed juice bar. For the overall price and quality you can't go wrong booking at this location.

2/10

Poor

06 Jun 2026

heba

I don’t recommend it at all

Family_with_children

4/10

Poor

02 Jun 2026

Holly

There were still crumbs on the floor and counter top, urine stains around the bottom of the toilet. Didn’t sleep with all of the kids allowed to run around and slam doors, there should be quiet time rules enforced.

Friends_and_family Family

8/10

Excellent

31 May 2026

Tori

Staff was very pleasant extremely helpful

Family_with_children

10/10

Exceptional

29 May 2026

Brandy

Clean comfy rooms.

Partner

10/10

Exceptional

26 May 2026

Danielle

Loved this hotel

Family_with_children

2/10

Poor

20 May 2026

Kara

The hot tub had a black film on top, pool are was absolutely trashed, wet towels all over be floor, mold on the ceiling tiles. It smelled like chemicals so bad it burned my eyes. The elevator was gross, wet floor all the time and incredibly slow. Everything in the room was worn down. Overall we just couldn’t wait to get out of there.

Family_with_children

6/10

Pleasant

18 May 2026

Nichole

The pool/ hot tub were filled of people. There were too many people to even enjoy it. The hot tub looked dirty.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Tiffany

Wonderful all the time and peace and quiet

6/10

Pleasant

13 May 2026

Deshunia

It was stated that breakfast starts at 6am,

10/10

Exceptional

12 May 2026

Andre

Fresh

4/10

Poor

11 May 2026

Yvonne

I've never stayed at a Hilton property where management allowed very large loud parties to continue in the large open Atrium areas where all rooms are effected by the very loud party attendees, until after 1AM on a weekend evening. Or where management allowed groups of children to run the halls & bang on doors of other guests, very late into the evening as well. After speaking with several locals at a local event at another location, I discovered that this hotel is known to be a party destination for large loud parties late into the evening. Wish I knew this before booking.

Family

2/10

Poor

11 May 2026

Devon

I recently stayed at this hotel and unfortunately had a very disappointing experience. The property was not clean and appeared poorly maintained overall. The elevators were not working properly, which made getting around very inconvenient.

The room definitely needs upgrades — the furniture was old and worn down, and the bed was very uncomfortable. The pool area was also disappointing. It was small, dirty, overcrowded with kids, and there seemed to be no staff monitoring or organizing the area, which made it feel chaotic and unpleasant.

Overall, the hotel did not meet my expectations in terms of cleanliness, comfort, or maintenance. I would not stay here again unless major improvements are made.

Family_with_children

4/10

Poor

05 May 2026

Dawn

The hotel is dirty and outdated. My room had a giant large red stain in the bedroom carpet and the door to the bathroom looked rotted on the edges. The breakfast was okay, nice variety but a little cold.

Business Family_with_children

10/10

Exceptional

04 May 2026

Tiffany

Lovely as always and quite

Friends_and_family Family

6/10

Pleasant

03 May 2026

Hannah

My biggest complaint is the smell. Our room had an awful odor. Every time we came back to our room, I had to brace myself for the smell. I had to wash all my clothes as soon as we got home.
Staff was nice.
I honestly don't think the money we paid for 2 nights was worth it. I was actually shocked by the total when I had to pay when we checked in. I didn't have the strength to fight anyone tho.
Hotel is old and definitely needs a face lift. The breakfast was good quality and enjoyed a made to order omelette. Pool area was small. Some parts or the carpet smelled like old dirty pool water.
Bathroom was nice and clean. The shower curtain didn't fit the tub, short, so water got everywhere.

Partner

8/10

Excellent

01 May 2026

Mitchell

Breakfast needs to get better. Biscuits and gravy only one day u 14.

Potatoes were horrible

Omelette was great

Business

10/10

Exceptional

30 Apr 2026

Becky

Everything was above our expectations and we enjoyed our stay very much and highly recommend to others.

Family

6/10

Pleasant

29 Apr 2026

MARK

Breakfast was decent, nice omelet made to order, plenty of options.
Had a 2 double bed room—mattresses were bad with major sag in the middle. Hide a bed mattress was rough. Decor was dated—peeling wallpaper, etc. Needs a refresh.
Overall just ok for one night.

Friends_and_family Family

4/10

Poor

29 Apr 2026

Alyssa

Discuss that a $300 deposit is required!!! I was not informed. Rooms were basic for the price. Staff was kind of rude at the front desk. However the staff at Ganders were extremely nice and helpful. Won’t stay again. Not worth it.

Family_with_children

2/10

Poor

27 Apr 2026

Katrina

Overcrowded and lack of amenities

Partner

2/10

Poor

26 Apr 2026

Justin

The room looked like it has been barely cleaned. The bed sheet had a huge yellow stain in them. Went to from desk all they did was give us new sheets to change ourselves the couch has multiple died up stains. The pool had about 50 kids throwing footballs, spray water guns and splashing the whole entire pool room with no one stopping them. Not to mention the massive weave laying in the parking lot right next to check in. Half the time the people at front desk couldn't be bothered to help you. First and last time stay that’s for sure

Family_with_children

2/10

Poor

24 Apr 2026

Kevin M.

Bedsheets had stains on it! Bed very uncomfortable! Security safe broken! Shower tub very unsafe and slippery! Terrible in closet space for hanging stuff! Elevator not working and water leak in building roofing! Too much smoking near front entrance of building! Food warm! ( We need a refund on this stay from Expedia or Embassy Suites).

Family

10/10

Exceptional

22 Apr 2026

Hoagy

No ice machine on 1st floor. Plus one of the elevators was down in the main central location.

Partner

2/10

Poor

20 Apr 2026

Paul

Breakfast wasn't good. Grits, Oatmeal, and overcooked turkey sausage patties. No bacon. Juice machine was empty and when asked they said they aren't filling it. No milk. The elevator didn't work so my pregnant wife had to use the stairs. The pool was freezing cold, filled with too many chemicals, and had a lot of trash in it touching my feet at the bottom. The place tries to be fancy but is more like a polished turd. No matter what you do to it it is still a turd. Maybe a good suggestion would be to aim toward business people or families, not both. It's almost like this place is trying to do too much as once and failing in all areas. We wouldn't even go in the pool a second time. We stayed 2 days at this place. The week prior we stayed at Holiday Inn Grand Rapids - South by IHG. Both hotels are 3 star rated. The Holiday Inn in Grand Rapids was far superior stay in all areas compared to this polished turd Embassy Suite Hilton. Lastly, I was charged $200 a day deposit. I have never had to do that. And for being such a bad hotel why would they charge a deposit anyway? This hotel is not good.

Partner

6/10

Pleasant

19 Apr 2026

Priscilla

The elevator was very slow.

Partner

10/10

Exceptional

19 Apr 2026

Joshua

Spacious

10/10

Exceptional

19 Apr 2026

Tiffany

Just lovely everything was great

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Jack

Great Breakfast, elevators not all working and fight that closed the pool and we couldn't use it

Partner

8/10

Excellent

16 Apr 2026

Thomas

The bed (mattress) felt worn out and only one of the three elevators were working, otherwise it was fine.

Self

10/10

Exceptional

15 Apr 2026

Sherrita

The rooms were clean the front desk. Staff greeted you. The breakfast was good and the staff and the breakfast area was amazing.

8/10

Excellent

13 Apr 2026

Robin

Breakfast was great and hot tub was awesome...i needed that

Partner

6/10

Pleasant

13 Apr 2026

ALVIN

This is a very popular destination for families with children, family reunions, celebratory events, etc. So, if you're looking for a quiet getaway - this isn't it. One of the elevators wasn't working so there was always a wait for the one that was. Breakfast was good but crowded and some items ran out quickly. The pool always crowded, often to capacity. After 10 PM it was supposed to be for adults only, but when we went down on Saturday evening it was closed for maintenance. There was some event on the main level featuring live music which could be heard distinctly and annoyingly in our 3rd floor room. The room was clean and comfortable.

Partner

2/10

Poor

12 Apr 2026

Felicia

This was the worst hotel experience I've ever had.The breakfast was the only perk to the amenities. Only one towel holder in the bathroom. The plumbing was not working well. The bathtub was stopped up and when asked for it to be addressed they gave my granddaughter a plunger so I had to unstop it myself. Their were so many children running around the lobby, it was worse than Chuck E Cheese. The hotel guest were totally out of order so much the police had to be called. I was restricted to my room because of the confusion everywhere. It was like a teen take over. The hot tub was filthy! I will never return to this hotel again. It needs to be updated. Roof leaking in lobby, buckets everywhere. Elevators didn't work half of time. This hotel gives Hilton a bad name. I would this place to anyone.

Family_with_children

2/10

Poor

12 Apr 2026

Jodi

Room had mold and the door to the balcony didn't close correctly or lock. Went to the pool, it was overcrowded within 10 mins a fight broke out no staff showed up. Several other patrons stepped in to help break it up. The fight restarted in the lobby area outside the pool area and that is when staff showed up, cops were called. I asked to speak to a manager and there was no manager available. Hard to understand why even a duty manager wasn't available. Didn't stay for breakfast.

Family_with_children

4/10

Poor

12 Apr 2026

James

Breakfast was good beds super uncomfortable

Stayed here for the pool bc i have a son with autism who really wanted to swim with the waterfall and the pool was shut down bc of a fight then the pool was shut down yet again bc maintenance added to many chemicals very disappointed amd more then likely wont visit this hotel again

Family_with_children

8/10

Excellent

10 Apr 2026

Asa

B

6/10

Pleasant

09 Apr 2026

Harland

The room had several things in poor condition. We were looking forward to the pool and hot tub, but the pool was ice cold and the hot tub had way too many chemicals. Our eyes were burning. The lobby was nice and the room size was good.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Kenyana

Older rooms.

10/10

Exceptional

05 Apr 2026

Keli

Only issue was the elevators

Self

4/10

Poor

05 Apr 2026

JaTah

It took us 3 different tries to get a clean and decent smelling room but they accommodated us.

Friends_and_family Friends

4/10

Poor

04 Apr 2026

Reed

Nice staff. Run down in appearance. Drab lobby. Mushy bed. Needs serious renovations.

6/10

Pleasant

04 Apr 2026

Ashley

Breakfast is great made to serve omelets are a wonderful idea, however they run out of many things quickly, the cook doesnt wear a hairnet over his dreads, and its a toss up on whether it will be burnt, under cooked or just right. My main complaints with this hotel are a few of the staff members are very short mannered and rude and not very helpful. Also there were children running all through the halls until 4 in the morning. And staff didnt seem to mind as well as families with food and what would appear to all their belongings sitting in the common area, changing dirty diapers on the furniture and tables and being very loud all hours of the night, the pool is small and over filled with people so many we couldn't even use it the pool hsd more than capacity from open until close and got dirty very quickly. And again staff doesnt seem to mind about this safety issue!

2/10

Poor

03 Apr 2026

bethany

We went for the pool, it was closed, was told it would reopen by 4, it didn't, was told it would open by 4:30, it didn't. Was told I would get a refund if it didn't open by 4:30, I did not receive a refund.

Family_with_children

6/10

Pleasant

02 Apr 2026

Renauld

For hotel to be embassy it wasn't at standard i normally aspect.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Kenneth

Had to check in 2 hours late because the room wasn't ready. Pool was so over clorinated could not swim 2nd night, kids just coughing everywhere, it was bad, hot tub kinda dirty. Room was ok, interior door falling off hinges, sliding door for outside balcony hard to open and handle ready to fall off. One of the elevators were down. Staff was doing the best they could but it didn't seem like they had enough, they were friendly but I wouldn't stay there again.

Friends_and_family Family

4/10

Poor

31 Mar 2026

Melissa

The pool is much smaller than the photo. Also too crowded and chlorinated for my group to use/enjoy. Check in was a disaster and they didn’t offer to accommodate or make up for the 3 hour delay. We did not get the rooms that we booked thru Expedia but the hotel itself wasn’t willing to help resolve the issue they just gave me a phone number to take care of it myself. Very disappointed as this was a spring break staycation meeting up with friends and the kids.

Family_with_children

4/10

Poor

30 Mar 2026

Shamira

Omg kids were running wild and unattended AND a few days later a kid DROWNED!

8/10

Excellent

28 Mar 2026

Jessica

Had people/kids knocking on our door all night while we were trying to sleep!

8/10

Excellent

26 Mar 2026

Amber

Breakfast was wonderful! The omelette station is amazing! Hotel is stunning on everything they advertise!

10/10

Exceptional

25 Mar 2026

Madison

Enjoyed our stay, no complaints

Business

2/10

Poor

25 Mar 2026

Charlotte

The first day when we arrived at the hotel. It was so many people there and kids running wild all over the hotel. The room that the front desk clerk gave me was awful. Beds was sloppy made up, bathroom sink cracked, tub was stopped up, no heat, balcony door was broke and couldn’t open, couch was worn out and didn’t let out, the pillow covers and and one bedsheets had mildew stains on it, the wall had broken pieces of concrete on it, they just need to throw everything in that room in the garbage and remodel it over. My whole stay I called for house keeping to bring us clean towels, and toilet paper. They bought up clean towels one time and the rest of our stay we had to go downstairs to get whatever else we needed. I NEVER ever been to an Embassy suites hotel where me and my family was treated so bad. The staff there is rude, racist and needs to be re-trained on how to work with paying guests. The swimming pool area stayed dirty and no one never showed up to re-stock the towels. I went several times to the front desk to ask if I could get 3 towels for me and my kids and Jessica said I can’t give you any towels right now but I’m going to have someone bring them in the pool room. Me and my kids was in the pool for 2 hours and no one never showed up to restock the pool room towels. On our way out at 10 pm when the other guests arrive at the pool, I noticed the guy on his way in the pool room a bunch of towels to restock. Also the elevator stopped working. I stay was horrible.

Family_with_children

4/10

Poor

24 Mar 2026

Monique

The staff was great however my room wad not clean upon checking in. When we pulled out the sofa bed, there was a blood stain on the top sheet. It was so disgusting. While the staff immediately moved me to a different room, I was still very uncomfortable.

Family_with_children

4/10

Poor

24 Mar 2026

Maurice

The room I initially was given the heat didn't work so I had to switch rooms. The 2nd room I was given must've had pets in there previously because there was pet hair all over the floor and on the pillows. My husband broke out. My kids were discriminated against. The stay was all bad.

Family_with_children

4/10

Poor

24 Mar 2026

Julian

We really didn't have a good stay within the room, there was a lot of damaged areas, dirty surfaces across the floors, walls, bathroom, shower , toilet etc. We asked for a full service cleaning of the room but these problems weren't acknowledged during our short stay. Many surfaces were still dirty after we called front desk to let them know. There were snags on the carpet, lights not working and several used shoes from a previous stay underneath the bed skirt of our bed. It was a very dirty and underwhelming stay.

6/10

Pleasant

24 Mar 2026

Donna

Just ok… dirty pool. Rooms ok. I’d stay again but I also wouldn’t highly recommend. The bed was comfortable and the breakfast was very good.

Friends

6/10

Pleasant

22 Mar 2026

Craig

A little disappointing with this Embassy Suites which is NEVER a problem that we have. We got checked in...went to use the pool and it literally took your breath away with the chlorine. Had to put a towel over your face it was so strong. The property iteself is just in need of serious upgrades. One elevator not working...ceiling tiles falling down in our room...just needs some major TLC in the future. Not what the expectation is when you pay and stay at an Embassy Suites

Family

2/10

Poor

22 Mar 2026

Kiersten

We had to leave the pool area because the chlorine was so strong the kids began coughing uncontrollably and our eyes were burning. Every person in the pool area was complaining of their eyes burning, even if they were not in the water. The hot tub was foamy with scum and dirt in the foam that I did not notice until I was already in. When I got out of the hot tub I had a dirt ring around my body at water level. Our room had filth all over the walls and surfaces, everything was out of date and falling apart, the handle even fell off in the shower. There were toys, food, dirty silverware, and more in the couch and it was apparent that the pull out beds in the couch were never checked to be cleaned. Garbage and dirty towels lined the hallways, some of it was there for our entire 3 day stay. The furniture in our room was outdated and worn out, and was mismatched. Our refrigerator was missing racks and the makeshift “shelf” that held the refrigerator in place was crooked and the fridge seemed to be falling. The TV in the room states that housekeeping is a daily service, yet we never seen them during our stay, our garbage was overflowing and we had to use makeshift garbage cans. We requested additional towels as we had a suite with 6 people in it and were only provided 4 towels, and it took several hours and a follow up request to receive them. As far as the breakfast that was included there are a lot of choices, but but everything was empty and not refilled in a timely manner.

Family_with_children

10/10

Exceptional

09 Mar 2026

Britnae

everything was great

10/10

Exceptional

09 Mar 2026

Lisa

Great breakfast! Nice happy hour! Clean rooms! Great price!