Name: Hyatt Place Detroit/Livonia
Address: 19300 Haggerty Rd, Livonia, 48152, US

10/10

Exceptional

20 Jul 2026

Asha

Should be a heated pool but it was cold and we were told no one working at the time could change it. So everyone should learn how
To heat the pool. Kids were cold

Family_with_children

10/10

Exceptional

14 Jul 2026

Christine

Staff is super friendly and helpful, well maintained outside with pretty flowers, and nice seating outdoors near the pool. We have had great stays every time!

Partner

8/10

Excellent

13 Jul 2026

Charles

The staff was great. The breakfast was okay.

4/10

Poor

12 Jul 2026

Tianna

Staff is great with what they have considering the situation blankets are worn and out dated and stained not their fault

2/10

Poor

11 Jul 2026

STACI

They told me I didn’t have a reservation when I did had to wait didn’t get to the room until 8 o’clock at night when check-in is at three. There was no soap in the bathroom and the window was leaking from the rain into the room. Staff was rude at the front counter.

Family_with_children

10/10

Exceptional

10 Jul 2026

Shawnda

The room was clean and the staff were awesome!! However, the hotel could use some
TLC in the lobby area. The carpet needs to be replaced in the hallways and elevator. The fan in the bathroom needs to fixed. Also, they just need to update the TV’s to smart TV’s.

But all in all it was a pleasant stay.

Family_with_children

8/10

Excellent

09 Jul 2026

Nicole

It’s not the cleanest!! I had to tidy up! Maybe the housekeeper wasn’t feeling it this day… but I had to clean the whole room.

Partner

8/10

Excellent

09 Jul 2026

Peter

Clean room helpful staff easy access off the highway close to shopping only issue was only 1 elevator was in service but it was manageable.descent breakfast.I would stay there again.

Partner

2/10

Poor

07 Jul 2026

Jacqueline

The room was okay. Having to wait on the elevator was horrible. I had to stay for 2 days and we had to take the stairs multiple times.

Trying to talk with the cleaners to get what we needed was also terrible.

The Coffee area was horrible as well.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Patricia

It was a good stay. We lost our power and been out for two days and we were done and need a cool place.
Staff was nice.

Partner

6/10

Pleasant

07 Jul 2026

Bradley

The rooms and property are in need of a refresher. Worn out. Bathrooms had mildew underneath caulk in the shower.
The Bed was great though.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Katie

Dirty

Family_with_children

4/10

Poor

06 Jul 2026

Jene

There was mold on the shower curtain and mold on the wall in the closet. I could see the mold in the mirror on the sliding closet door. The rooms smell old. I called to have someone change the curtain. No one came to change it. The tub needs to be cleaned and re-caulked. Just overall unclean.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Jade

The room was exactly as pictured, staff friendly and helpful. Only bad thing is only 1 elevator at the property works and you will wait awhile for it to get you.

Partner

4/10

Poor

05 Jul 2026

Haritha

A working television and weights in the fitness center

Partner

4/10

Poor

04 Jul 2026

Ronnetta

Hotel needs renovated the carpet was nasty with stains... curtains were dingy with stands.. only 1 elevator was working... causing long lines and waits to get to ur floor... bathtub is old... overall the room was roomy but needs updated...

Friends

10/10

Exceptional

03 Jul 2026

Timothy Steven

The staff was very nice and considerate. They made our stay very comfortable.

Partner

10/10

Exceptional

01 Jul 2026

Cassaundra

Things to do near by

Partner

10/10

Exceptional

01 Jul 2026

Karen

easy check in and out, room was clean. One small stain on carpet near sink.

Partner

2/10

Poor

28 Jun 2026

jonavie

The Blankets was disgusting, the washroom door keeps hitting the toilet. The sofa bed was caving in and their excuse was; it was like that.

breakfast — eggs ok , sausage very rubbery. Waffle maker wasn’t available for use on the weekend only weekdays, really, wouldn't make sense during weekend( more ppl)😡

Parking - plenty of space.
Staff - ok friendly

no bed bugs (thank goodness)
Over price - yes

Family_with_children

10/10

Exceptional

28 Jun 2026

Lillian

The room was clean and well maintained. The staff was very friendly and professional. The only slightly negative comment is that the breakfast is in a small area so a bit cramped and not enough tables. The guests were a bit rude, but again the staff was excellent.

Family

6/10

Pleasant

27 Jun 2026

Ryan

Showing its age. Staff didn’t greet which is fine just didn’t interact with them at all.

Family_with_children

6/10

Pleasant

27 Jun 2026

mileyka

The room was good few things dirty. The crib was broken so we couldn’t use it. The bathroom was spot cleaned not really clean but otherwise the room and the hotel were great.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Cherie

Check in was really quick.
I selected a room with a pull out couch which we immediately pulled out once we got in. There were dirty bottles and someone’s sock left behind the couch. I went down to the front desk to ask for more towels (on my reservation I selected 4 people but there were only enough towels for 3), to ask for linens for the couch because there were none, and to tell them about the couch situation. The man at the front desk was super apologetic and helpful. Within about 5 minutes there was a knock on the door from housekeeping. She cleaned up the mess, vacuumed, and made the bed.
Everyone was super helpful, it just makes me cautious about the housekeeping staff. If you’re not thoroughly cleaning behind the couch and stuff, it makes you wonder what else they’re saying they’re cleaning…

6/10

Pleasant

26 Jun 2026

Monica

clean room, where's the microwave?
why is the door to the bathroom hitting the toilet?
where was the don't disturb sign?
when we checked out where was the hospitality?
the bed was too rough.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Imran

Courteous front desk staff. Good location for the price.

Self

4/10

Poor

22 Jun 2026

Shaharazod

What a horrible experience my sister and I had, the rooms were very dated and dirty. The 1st room we were given was in a totally unacceptable condition. The bed covers were wrinkled both looking as if they’d been laid on, the pullout couch where my little nieces would sleep had dirty spots, bleached out stains no covers were provided for it in the original room nor the room we had to move to which was just doable, though not much better especially the couch. Had the girls just sleep with us. We also didn’t use the showers with my niece and I having allergies with black mold growing up the walls around the bathtub boarders. I thought it would be better to stay here because of the brand name attached to it. We will never stay here again. The breakfast choices were limited as well and your staff at the front desk both Saturday and Sunday non apologetic unprofessional and unfriendly. Such a shame.

Family_with_children

4/10

Poor

21 Jun 2026

Alex

Wasn't very clean and welcoming.

Family_with_children

10/10

Exceptional

19 Jun 2026

Ashley

I love this hotel , it’s clean , smells good and breakfast is nice . Only complaint is the tv . Could not cast it to my phone and most of the channels kept going out but that’s minor hotel is great .

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Kenneth

Great staff, they were a great help. Young man’s English wasn’t the best just yet but he helped me out in every way possible. Breakfast was great and my kids enjoyed the food as well.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Deborah

.

Family

6/10

Pleasant

15 Jun 2026

Nancy

The carpets really need cleaning and the breakfast was subpar. The plates weren’t cleaned well and the French toast was burnt and cold/hard. Hot sauce was stale. The janitor vacuumed the floor right up to us as we were eating.

Family

10/10

Exceptional

14 Jun 2026

Latasha

Friendly staff.

Family

8/10

Excellent

12 Jun 2026

Naime

Clean room close to dining and shopping

Partner

10/10

Exceptional

09 Jun 2026

Robin

The rooms are spacious and sre always clean. They offer a good breakfast every morning. The staff is always kind. If you don't want to sit or lie in the bed all day/ or night, there is a separate living area, that's very nice. The Hyatt Place is our choice of hotels in and out of Michigan.

Family

2/10

Poor

07 Jun 2026

Beverly

Extremely dirty, old, not well kept. Smelled of smoke. Bathroom door didn’t fully close, furniture was disgusting!!

Family

8/10

Excellent

06 Jun 2026

Adrias

Breakfast was served with plastic ware and paper plates.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Renee

It's a nice place, good location. The only thing that bothered me is the breakfast we had paper plates and plastic. Instead of real silverware and dishes

Partner

10/10

Exceptional

05 Jun 2026

Lidia

Clean room, and good breakfast

Family_with_children

8/10

Excellent

05 Jun 2026

Tommy

The rooms were spacious and clean. The breakfast area was clean and the food was hot.

Self

8/10

Excellent

05 Jun 2026

Angela

Not a bad Hotel, the pillows in the room on the bed needs improved and on vacuuming the hallways

Partner

2/10

Poor

03 Jun 2026

Russ

The staff did not acknowledge me when I arrived, walked right by me twice before I had to ask if someone could help me, and then he was incredibly rude when checking me in. The floors were dirty, the elevators both were dirty and gross, my room was very old and uncomfortable. Morning time, the staff ignored everyone and just talked with each other. The food was burnt, people had to continuously ask for plates/bowls/etc. where they handed paper plates and bowls through from the kitchen just putting them on the area the burnt hot food was. There was no condiments out for the oatmeal that was not cooked all the way.

I stay at a lot of Hyatt Place's, and would not recommend this one to anyone.

Self

10/10

Exceptional

02 Jun 2026

James

Excellent value for the cost.

Self

8/10

Excellent

02 Jun 2026

Afife

All was good especially the complimentary breakfast with so many varieties. I was expecting better room service , i.e. bed service and cleaning of used coffee mugs.

Friends_and_family Family

2/10

Poor

01 Jun 2026

Baljeet

Poorly maintained. Bed sheets are stained. Furniture is old.

10/10

Exceptional

31 May 2026

Charles

Front desk staff very nice

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Michael

Staff was very helpful

6/10

Pleasant

29 May 2026

Todd

Our room was ok. The bottom of our tub was black from over scrubbing and use. The couch could have been cleaner but I have seen worse. The \"little\" freezer in the mini fridge was so iced up, it was unusable. I thought our room was suppose to have a microwave but there was not one. The closet was small and the door was somewhat blocked by the bathroom vanity. The positives of the room were, it was roomy and made it more comfortable for relaxing. The beds were comfortable. I liked having a table, chairs and a desk. Outside the room the halls, elevator and lobby could use some TLC such as a vacuuming, wiping down the bar and cleaning the upholstery. Whenever we went to the front desk, we had to wait a minimum of 10 minutes for the one and only staff member to return from wherever she was, including to check in. At times 4 plus parties waiting to check in, pay for snacks, get a drink from the bar or ask for a needed item for their room. Breakfast was much like any other hotel, neither great nor bad. We never used the pool or gym. All in all the room and hotel served our purpose.

Friends_and_family Family

8/10

Excellent

29 May 2026

Dorothy

We've stayed here before because it's in a good location to visit family in Livonia and South Lyon. Walking distance to good restaurants and movie theater.

Family

8/10

Excellent

29 May 2026

Karen

The place was clean and nice but has a smell that it needed lysol. The breakfast was perfect but okay. Room were clean, staff nice. I will come back again.

Family

2/10

Poor

28 May 2026

Danila

Bugs in the room they found it normal because it was Spring!! They would not give us another room and they didn’t refund us a dime not even for the nights we didn’t stay as we had to leave the hotel, there’s no way I would let my children sleep in a room With bugs in a Hyatt property, terrible just horrible experience.

Family_with_children

10/10

Exceptional

27 May 2026

Andrew

Overall, it was a pleasant stay. The staff was very friendly and helpful and the complimentary breakfast was good, too. My only complaint is that the door latch did function properly and the staff entered our room twice trying to clean it. However, Marina more than made up fir these shortcomings by putting forth the extra effort to locate my son's missing tablet!

Family_with_children

10/10

Exceptional

26 May 2026

Emily and Richard

We had a very nice stay here. The property was very busy, some noise, but never after 10:00 PM. The room was very spacious, the beds were very comfortable, the bathroom was very clean and the water pressure was great. Thank you so much!

2/10

Poor

26 May 2026

Brianna

I was VERY disappointment with my stay!
Never again!

I got a room for my daughters bday so she could go swimming, and they waited until after I paid and got in the pool, to tell us the pool is closed because it had to get tested!

That should’ve been said before I paid, especially since that was the main reason I got the hotel room!

I just think that was very unprofessional , and risky! My daughter’s bday was ruined and they let others proceed to get in the pool knowing it needed to be tested! Which is nasty! Anybody could’ve have gotten sick! And the door should’ve been locked with a sign stating that!

Friends_and_family Family

10/10

Exceptional

25 May 2026

John

Good

4/10

Poor

21 May 2026

Clifford

Bathroom was dirty including non-flushed toilet, room was very dated with A/C unable to control temperature and ran constantly being too hot or cold, the bed linens were very cheap and thin. Breakfast was well below average for a typical hotel free breakfast which made it not worth the attempt. Expect around a 5/10 type experience. The general hotel areas were clean and staff was fine. The expedia and other site rankings are inflated, likely by bots.

Self

4/10

Poor

17 May 2026

Erica

Lots of problems at check in getting the room I had reserved

8/10

Excellent

15 May 2026

Craig

Good spot

10/10

Exceptional

14 May 2026

Kristin

Nice place to stay.

Family

4/10

Poor

12 May 2026

Nauman

Staff was helpful, but the room smelled like chlorine, this hotel was overall in rough shape, I wouldn’t go here if you comfort is a priority.

4/10

Poor

12 May 2026

Jay

The place was OK but very dingy the pool area extremely dirty, both water and place cold our room had broken window

6/10

Pleasant

29 Apr 2026

Marguerite

Elevator carpet was not clean. No bottles of water was in the room

Partner

8/10

Excellent

26 Apr 2026

Kevin

Bed could have been better for paying same price as other motels with better quality

Partner

8/10

Excellent

25 Apr 2026

Kristin

Very noisy in hallways

Friends

10/10

Exceptional

22 Apr 2026

Sherrie

The hotel staff was great, the room was great. The only issue or concern I had was the stains in the tub. That’s the only reason I could not give excellent all around.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Lawrence

The room was very clean, the staff was friendly, breakfast was good except it was a bit cold.

Partner

2/10

Poor

12 Apr 2026

Georgette

There was no Oatmilk as there is at all other Hyatt’s nationwide. The kitchen staff was rude and dismissive. Our Room trash was emptied, the towels were refolded off the floor and the bed was not changed or made. The ice from the machine on the third floor tasted moldy.

Business

10/10

Exceptional

11 Apr 2026

ANDRE

EXCELLENT STAY

Partner

10/10

Exceptional

09 Apr 2026

Marcell

Great

8/10

Excellent

07 Apr 2026

Michael

The room was not that clean. It needed to be vacuumed.

4/10

Poor

06 Apr 2026

Todd

Stayed 8 nights , asked staff numerous times to change sheets and clean room ... Not once was the room cleaned or sheets changed 😕 Had to grab our own clean towels also . Pool was out 5 days of our stay and no explanation why .

Family_with_children

2/10

Poor

30 Mar 2026

Charisse

The bathroom was not clean. There was hair on the floor in the bathroom. The towels were thrown on the shelf instead of folded. There was cobwebs in the room by the radiator. There was evidence sustained on the sofa, and the blackout curtains were dry rotted, where there was holes going through and you can see the daylight coming in. All of the all of the lights in the room did not work properly.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Mar

We had booked this hotel after staying at the Hyatt Detroit Royal Oak. Wrong decision… the website showed a bar, the eatery restaurant, and a pool. We arrived in the evening and planned on just eating at the hotel. I asked about the bar at check-in, they said the bar is closed (no license), we asked about the restaurant, was told it’s only breakfast. The girls wanted to swim, well the pool was closed for maintenance. We were told last night that it was under new ownership so they were not able
To have the bar or dinner, and that they were getting a new pool maintenance crew. The glasses in our room were dirty, and literally stuck to the shelf, only had 1 towel in the room, which makes you wonder how well the room was actually cleaned before us. The pull-out sofa sleeper had what appeared to be electrical tape holding the cushions together. We travel often for youth sports. This hotel was a big disappointment!

Family_with_children

10/10

Exceptional

24 Mar 2026

Damia

It was a pleasant getaway for a self care weekend.

Self

4/10

Poor

22 Mar 2026

Monica

Room was excellent, pool was closed due to child poop that morning. During the middle of the night, there was a room of 3 adult women having absolute screaming match at each other in their room, out in the hallway, outside. Front desk staff had to come up multiple times and tell them to stop as they had 5+ rooms complain. At that point, 3 am, how is anyone getting any sleep. It was ridiculous.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Matt

One of if not the friendliest hotel ive ever checked into. The desk worker (sam) went out of her way to male sure our stay was great. Great breakfast clean rooms nice selection for breakfast. Only complaint was the pool was closed which is literary why we chose this hotel with 6 other families. The hotel was up front when we checked in but being that we used the hotels.com app we couldnt cancel. Very frustrating. But would still recommend staying here due to the staff.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Ashley

My family and I enjoyed our stay overall. The facility was decent, and the complimentary breakfast and availability of a pack and play for my one-year-old were definite positives. However, the breakfast kitchen staff were somewhat rude and not very welcoming.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Britney

I had a great time there. The staff were friendly and the room was clean.
I'm only disappointed that the pool was closed for maintenence which I learned on the day.

Partner

6/10

Pleasant

19 Mar 2026

Anthony

Light switches above the bed were hard to use.

Partner

4/10

Poor

19 Mar 2026

Sherri

Elevator down 3 weeks in a row. I stayed for 3 weekends and they didn’t have any rooms on lower floors and the higher floors 5-6 are a long walk up. Asked for a refund on the last stay and wasn’t issued one. Unexceptionable.

Partner

6/10

Pleasant

18 Mar 2026

Sarah

The pool was closed during our whole stay. The breakfast foods were not always cooked completely (potatoes were still ftozen, eggs still slimy), and the cereal dispenser was broken and toaster didn’t toast the bread.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Donald

Found a couple things the cleaning staff forgot when we checked into our room including a a sock on the couch, food crumbs in the open areas of the floor, and food under the tables/chairs/sink. We had 2 kids crawling around the floors finding all of this. It was gross.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Gerald

There was no hot tub, indoor pool was cold, very cold, breakfast was the worst I have ever eaten in a long time. Also the breakfast supposed to be till 10 but by 9:45 everything was removed. Way understaffed

Family_with_children

8/10

Excellent

07 Mar 2026

Kaleb

No hot tub

Friends_and_family Family

4/10

Poor

04 Mar 2026

Zahra

put in an accessible room when one not requested. poor temperature control in the room. dirty, old, grungy carpets. elevator was broken- had to take stairs.

Self

10/10

Exceptional

01 Mar 2026

Charis

Amazing very clean and great service

6/10

Pleasant

01 Mar 2026

Damia

Stayed for two nights, Friday great evening and Saturday was terrible due to the loud teenagers placed a few doors down from my room. They were loud, cursing, and running through the hall.

Self

10/10

Exceptional

28 Feb 2026

RAJESH

Good

10/10

Exceptional

28 Feb 2026

Vanessa

I was greeted upon check in by Margaret. I asked if a couple packets of mustard were available for purchase. She took the time to try and find some, but to know avail. I told her I truly appreciated her efforts. My room was clean and the bed was very comfortable. I would not hesitate to stay here again and heartily recommend this establishment.

Family

8/10

Excellent

27 Feb 2026

Akeshia

Staff was courteous check in was wonderful room was clean and neat.

Friends

8/10

Excellent

27 Feb 2026

Akeshia

The staff was friendly and courteous. The room was clean. The overall atmosphere there was good.

Friends

2/10

Poor

23 Feb 2026

Charlene

One of the worst experience I’ve ever had at a hotel. The whole hotel was filthy. The tub was so dirty I was afraid to get in the shower. There were bugs in the room crawling on my toothbrush There was no Wi-Fi so I couldn’t watch tv, they ran out of towels. The elevator wasn’t working for several hours so I had to walk up 6 flights to get to my room. The staff was trying to do their best to accommodate but it was so bad and ridiculous there was very little they could do. This property needs to be shut down and completely renovated. Can’t believe the Hyatt name is associated with this dilapidated property.

Self

10/10

Exceptional

23 Feb 2026

Aashley

Breakfast was amazing Margaret the staff attending the front desk was amazing.

Self

4/10

Poor

23 Feb 2026

Stephanie

The rooms felt very dirty. Breakfast was disorganized, messy and the hallways smelled of weed.

Family

6/10

Pleasant

23 Feb 2026

Allison

The staff was friendly, room was spacious, lobby and breakfast area were nice. Unfortunately it seems the hotel could use more staff to keep things running smoothly. Every time we used the pool we had to ask the front desk for more towels. The public bathroom near the lobby had a clogged toilet. Our room locked us out multiple times and we had to wait for staff to bring a tablet to unlock the door. The fitness center was flooded and had to be mopped up. Each time something came up the staff was friendly and responsive but they were very busy keeping up with all the guests' needs. More staff and updates to the building would help keeps thjngs functioning more smoothly.

Family_with_children

10/10

Exceptional

22 Feb 2026

Latoya

My stay was wonderful and peaceful! The room was clean, big and spacious definitely a suite. No noise…. just basic movement from people walking in the hallway. I will definitely stay here again.

Self

6/10

Pleasant

22 Feb 2026

Tamika

The room was ok, nothing to rave about. It could use some renovation. The staff was average, the elevator stopped working and no sign was posted to inform guest on their floor only on the main floor, which means we had to find out later, there was no apology for the inconvenience. The kitchen staff was ghetto, not enough food for the guest and this was only an hour after breakfast started. The facility could use an overall upgrade starting with the staff. The impression is management is hiring family that are not professional. The facility could use a renovation.

Family_with_children

10/10

Exceptional

18 Feb 2026

Cheri

Love the pool and the breakfast buffet was great!

Partner

4/10

Poor

17 Feb 2026

Azure

Toilets were horrible. Bed was uncomfortable.