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ibis Firenze Prato Est

Florence · Italy

Via Fratelli Cervi Loc. Capalle - CAMPI BISENZIOView location

8.0/10Excellent534 Reviews
Cleanliness8.4/108.4
Service8.4/108.4
Comfort8.0/108.0
Condition8.0/108.0
Location8.2/108.2
Neighborhood7.6/107.6
Amenities7.2/107.2
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About ibis Firenze Prato Est

The ibis Firenze Prato Est hotel is located in Campi Bisenzio, near the I GIGLI shopping mall and the ASMANA wellness center. It is an excellent base for exploring Tuscany's countryside, visiting Pistoia's renowned nursery gardens and exploring the historic center of Florence.

Equipped with a free outdoor public car park and a paying private car park, the hotel is also ideal for business trips, thanks to its proximity to the areas of Capalle, Osmannoro and Macrolotto. Bar open 24 hours a day, free WIFI.

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Located in Campi Bisenzio, ibis Firenze Prato Est is in the business district, within a 5-minute drive of I Gigli Shopping Center and Pecci Contemporary Art Museum. This hotel is 4 mi (6.5 km) from Museo del Tessuto and 9.7 mi (15.6 km) from Pitti Palace.

Stay in one of 127 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.

Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Green Key (Foundation for Environmental Education) Caters to LGBTQIA+ guests LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 25 Pet max weight (per pet) in lb is 55 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: From 1 November - 29 February, EUR 1.30 per person, per night. This tax does not apply to children under 12 years of age.
    • A tax is imposed by the city: From 1 March - 31 July, EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.
    • A tax is imposed by the city: From 1 August - 31 August, EUR 1.30 per person, per night. This tax does not apply to children under 12 years of age.
    • A tax is imposed by the city: From 1 September - 31 October, EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • This property caters to LGBTQ+ guests.
    • Only registered guests are allowed in the guestrooms.
    • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • Property Registration Number IT048006A1OYR7BKCG
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 6 for children
    • Uncovered self parking fee: EUR 15 per night (in/out privileges)
    • Pet fee: EUR 12 per pet, per night
    • Service animals are exempt from fees
    • Early check-in fee: EUR 20 (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Italian

    French

    Spanish

Nearby attractions

I Gigli Shopping Center 0.5 km / 0.3 mi
Conte of Florence Factory Outlet 2.5 km / 1.5 mi
Pecci Contemporary Art Museum 3.3 km / 2.1 mi
Hidron 3.7 km / 2.3 mi
Museo del Tessuto 6.5 km / 4 mi
Castello dell'Imperatore 6.7 km / 4.2 mi
San Francesco 6.8 km / 4.2 mi
Prato Cathedral 7.6 km / 4.7 mi
Villa Medicea La Petraia 11.2 km / 6.9 mi
Villa Medicea di Poggio a Caiano 11.7 km / 7.3 mi
Tribunal of Florence 11.8 km / 7.3 mi
Meyer Children's Hospital 12.2 km / 7.6 mi
Careggi Hospital 12.7 km / 7.9 mi
Visarno Arena 12.9 km / 8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2005
  • Year of most recent renovation: 2021
  • Total number of rooms: 127
  • Number of floors (main building): 5
  • Accessible rooms: 8
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • Small pets allowed (under 5 kg)Extra charge
Show 27 more facilities & services
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging stationExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Secure parkingExtra charge
  • Multilingual staff
  • Smoke detector
  • Hotel safe
  • Lift access
  • Garden
  • Café
  • Bar
  • Non-smoking area
  • PhotocopierExtra charge
  • FaxExtra charge
  • Green Key (FEE)
  • Continental breakfast
  • Snacks
  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment
  • Single-Use Plastic Free
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    ibis Firenze Prato Est

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    ibis Firenze Prato Est

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-11

    Photos are not available for this room type.

    ibis Firenze Prato Est

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-11

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 16 m²TWN.ST
    TWIN STANDARDPhoto unavailable10 photos

    ibis Firenze Prato Est

    TWIN STANDARD

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Wake-up service
    • Desk
    • Bathroom: 1
    • Hairdryer
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-10

    Photos are not available for this room type.

    ibis Firenze Prato Est

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-10

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 16 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable10 photos

    ibis Firenze Prato Est

    DOUBLE WITH DOUBLE BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Wake-up service
    • TV
    • Hairdryer
    • Bathroom: 1
    • Desk

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    ibis Firenze Prato Est

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    ibis Firenze Prato Est

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    ibis Firenze Prato Est

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    ibis Firenze Prato Est

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    ibis Firenze Prato Est

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    ibis Firenze Prato Est

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    ibis Firenze Prato Est

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about ibis Firenze Prato Est

8.0
Excellent
534 Reviews
Cleanliness
8.4 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
8.0 /10
Location
8.2 /10
Neighborhood
7.6 /10
Amenities
7.2 /10
100 reviews shown
10/10
Exceptional
18 May 2026
Pedro
Very comfortable and cleaned room… but Air condition has to be fixed,
Self
10/10
Exceptional
16 May 2026
KAREN
I felt very safe there. Loved that I needed a code to get into the building. Then I needed another code to go down the hallway to get to my room.

The staff ordered 2 taxis for me. Their attentiveness was superior! Whenever I messaged them, they always answered quickly.

The location was great. Very close to the metro and it was a relatively short walk to the attractions.

Never stayed in a guesthouse before, but it was perfect. We stayed 7 days.
Friends
10/10
Exceptional
01 May 2026
dominique
Staff was great, lots of customer parking belonging to the hotel , the hotel is located close to a mall , no grocery stores available but great food court, and every brands available. Room was spacious. Close to the train station to fo downtown.
10/10
Exceptional
22 Apr 2026
Natalia
Everting was perfect
Self
10/10
Exceptional
07 Mar 2026
Sandeep
Mattress Topper was wworn out
Self
2/10
Poor
28 Jan 2026
Bart
Mai piu
Servizio male e stanze anche
Business
10/10
Exceptional
11 Jan 2026
ilias
The stay at the hotel was very good,all the staff was willing to help us.The first night our room had no heat and it was cold,so we complained the next morning and they checked and because we had right,they apologized and immediately changed our room.The breakfast was nice and they had incredible coffee!The room was clean and tidy and also we had all the day hot water.
Leisure Partner
6/10
Pleasant
05 Jan 2026
Roberta
We did not try the breakfast as we left too early
10/10
Exceptional
07 Sep 2025
Emilija
Good value for money
Business
6/10
Pleasant
04 Jul 2025
Alonso

Not good 2 beds room

Beds were just set up with a thin mattress uncomfortable. Bath room had rust inside the shower and the tiles were stained.
Friends_and_family Family
4/10
Poor
28 Jun 2025
Ian & Laura
We booked this property based upon the travel times provided in the listing.

These are grossly misguiding with almost everything being a 45 min drive.

The shower in our room was broken and the shower head when turned on would shoot to the ceiling with the water pressure and this could only be used by hand as the clip was broken (you could see they had badly tried to repair it)

We got no wifi at the property, we couldn’t sign in with a code or with name and room number.

There was no cast to tv from your phone to watch Netflix’s despite it saying so on the TV as there was no connector and the tv had no Netflix despite showing it on the remote, staff advised it was an after market remote and that Netflix wasn’t available.

The beds were tiny tiny tiny as a 5’8” female weighing 172lbs I was to large to fit in this cot style bed.

The ac also didn’t work and the room was very hot.

Not sure if they saved the worst room for those booking through Expedia as the hotel was advertising rates at €250 a night but even at €100 a night this hotel is grossly overpriced for the condition.

Leisure Friends
8/10
Excellent
25 Jun 2025
Elina

MotoGP fans

We had a lovely stay with Ibis. Matteo and Nicole in reception were amazing hosts. Convenient location for Mugello Circuit MotoGP access. Thankyou 🙏
Partner
2/10
Poor
20 Jun 2025
GUSTAVO
If you are a tourist, do not stay at this hotel the distance to main Florence sites is about 45-60 minutes - the cost of a taxis is 70-85 euros each way. The description of the distance/time is incorrect. Taxis or Ubers are not available in the area of the hotel - if you are lucky, you may find one in 30 mins or more. The carpet at the room was dirty full of stains. Very old. The AC was loud and leaking water. The staff were rude and unprofessional. The experience in the 2 hours that we were there was terrible. We ended up finding another hotel and losing the money paid.
Leisure Partner
2/10
Poor
28 May 2025
Pushpakanthan
The room was smelling so bad, couldn’t sleep
4/10
Poor
25 May 2025
Janet
Terrible location, pictures do not match the actual property.
Leisure Friends
10/10
Exceptional
25 May 2025
Jason
Great accommodations. Staff very friendly. I would stay here again.
Leisure Family
10/10
Exceptional
24 May 2025
Aidalys
Everyone was super friendly
10/10
Exceptional
11 May 2025
Jesus
Great stay! Hotel is clean, quiet and rooms are quite big.
Partner
10/10
Exceptional
10 May 2025
Emre
Two-night stay with my wife. The hotel was really good overall. There is a large arcade with dozens of shops right behind the hotel, a 3-minute walk. Breakfast was really delicious and varied. The bed and mattress were comfy, though the pillows were paper-thin. Unfortunately, we witnessed a robbery, which seems to happen daily in this country as you may already know. It happened within seconds; the window was smashed and whatever was inside the car was taken and the thieves drove off through the main road. It happened in the free parking area on the hotel grounds 10 meters away, right in front of the hotel entrance. Moral of the story: pay the 7€ per night for the hotel's private parking and avoid getting your trip ruined. And my message to the hotel: installing a camera that films the street/free parking area would save a lot of headache and provide more security overall.
Leisure Partner
10/10
Exceptional
09 Apr 2025
kamil
Beautiful…
Business_and_leisure Self
10/10
Exceptional
31 Jan 2025
Tevi
Strong urine odor in the toilet
Leisure Self
8/10
Excellent
28 Oct 2024
Yusuke
It was about a 30-minute drive from the city of Florence and there was a large shopping mall nearby, so it was very convenient.
8/10
Excellent
09 Oct 2024
Carol
Good hotel and great staff
Leisure Partner
6/10
Pleasant
07 Oct 2024
Anoop

Busy , well used ibis in the middle of retail esta

Very busy hotel . Was a last minute choice where I needed to be . Very basic , well used . Smells of smoke . Worn bathroom . My wife Couldn’t wait to shower and check out .
Partner
8/10
Excellent
01 Oct 2024
David

Mugello visit

A very nice clean hotel with polite and friendly staff
Self
6/10
Pleasant
20 Sep 2024
Thakur

No Tea or coffee in the Room.

The Hotel lacks basic things like tea and coffee in the room.if you are hungry middle of night dont expect anything fancy not even pizza.
Self
10/10
Exceptional
07 Sep 2024
Samuele
Ottimo
8/10
Excellent
11 Aug 2024
Cagatay
Close to shows. Easy parking
Business Self
6/10
Pleasant
24 May 2024
Hoi Lun
Bathroom needs renovation
Leisure Partner
4/10
Poor
12 May 2024
Verified traveler
Customer service extremely rude
Friends_and_family Friends
8/10
Excellent
03 Nov 2023
Verified traveler

Review

The location of the hotel is very good for us , but the door key didn’t work , we needed to go down to reception every day to get it re activated , which was annoying because we had already gone upstairs.
The internet was not working until we got a code from reception although we registered our name and room number several times and that only worked for one day . Otherwise everything else was fine . The room was clean , the breakfast was nice .
Partner
2/10
Poor
08 Oct 2023
Carolina
AVOID!

I regret to say that my recent stay at this hotel was anything but pleasant. Upon entering our room, we were greeted with an overwhelmingly pungent poop smell. To add to the discomfort, the bathrooms were in an appalling state; there was fecal matter on the toilet seat and the shower was riddled with black mold. Despite our initial shock, we decided to ask for a room change, only to be met with an extremely rude afternoon staff member who dismissively used the \"Non me ne frega niente\" hand gesture when addressing our concerns. Thankfully, the morning staff were more considerate and tried their best to assist us.

However, our issues didn’t end there. The rooms were notably dim, the AC barely functioned, and to top it all off, our room keys deactivated daily, causing further inconvenience.

While the hotel's location might seem ideal for those looking to visit Florence, don't be fooled. Arranging transportation was a challenge, and the posted bus times are highly unreliable.

All in all, I cannot recommend this hotel to anyone. While there were a few kind staff members, the overall experience was overshadowed by the numerous problems we encountered.
Leisure Family
10/10
Exceptional
27 Sep 2023
Carlos
All staff were excelent. Good hotel, good breakfast, walking distance from shopping and restaurants. Highly recommended.
Business_and_leisure Self
6/10
Pleasant
16 Sep 2023
Adrian
Typical IBIS hotel. Only problem is a very weak to nonexistent AC system.
Leisure Partner
6/10
Pleasant
09 Sep 2023
Andrea
If you are traveling to Florence and do not have a car I would not recommend this hotel. It’s a 20 min walk to the train station along a pretty busy roadway with few sidewalks and a taxi to Florence will cost you €50.
Leisure Self
10/10
Exceptional
27 Jun 2023
Scott
Quiet hotel, great breakfast, good location next to shopping and places to eat. Trendy panini place and central market restaurants are in the IGigli without needing to wait in line in the city center. Bus next to hotel goes into Florence. Train is 20 minute walk.
Leisure Partner
8/10
Excellent
16 Jun 2023
Suresh
We were enroute to a wedding so stayed one night.
Overall our stay was satisfactory. Hotel is next to a large shopping centre. Not far from Florence central
Partner
2/10
Poor
08 Jun 2023
Pishko
Dirty hotel, rotten and broken, it’s not value for money
This hotel should has been rated as no star hotel and doesn’t worth more than 20 euros per night
6/10
Pleasant
20 Apr 2023
Mark
Cheap and functional, Wifi is poor, not close to really good restaurants. Bed was fine. Quick check in and check out.
8/10
Excellent
21 Oct 2022
Boban
Ok
10/10
Exceptional
04 Oct 2022
Nunzio

Very friendly

Overall good
Partner
6/10
Pleasant
29 Sep 2022
Marcelo
Ok
10/10
Exceptional
17 Sep 2022
Lesley
Nice basic for overnight stay. Reception area big enough to relax in. Staff very accommodating as air con didn’t work in first room so swooped rooms no prob. Air on is noisy but sufficient
Leisure Partner
8/10
Excellent
17 Sep 2022
Boban
Good
Business Partner
8/10
Excellent
19 Aug 2022
Boban
Perfect for money
Business_and_leisure Family
10/10
Exceptional
12 Jun 2022
David
Easy with comfortable beds and a continental breakfast. Ideal for a one or two night stay, close to shopping mall, restaurants and fuel.
Leisure Family
2/10
Poor
19 Apr 2022
EDUARDO

Don't stay there

The room was not well cleaned and it was smelly. The bed was not comfortable and we can hear noises from the rooms next door.
Partner
8/10
Excellent
11 Apr 2022
George
Quiet location
Business_and_leisure
8/10
Excellent
19 Jan 2022
Caren
We chose this hotel due to its location . It was perfect for our needs
Business Partner
10/10
Exceptional
15 Oct 2021
thomas
Great service😜
Partner
10/10
Exceptional
13 Oct 2021
Vincent
Ibis hotels are very recognizable where ever you stay in the world so was this hotel in Prato east. As I aspected all my basic need in a clean and modern
Business
4/10
Poor
15 Sep 2021
Timothy

hot hotel; not clean; mean staff

Extremely hot— AC barely functioned in either room we had; small room; broken tiles in bath; shelves in shower missing, so shampoo on shower floor; not clean, hard beds; front desk staff not very nice; worst hotel in Italy during our 8 day trip; €40 cab ride to Florence— far!
Friends_and_family Family
10/10
Exceptional
29 Aug 2020
Simon

Comfy beds.

Really comfertable beds. Good standard for the price. Clean and tidy. Location a bit off but good if you have a car.
Self
8/10
Excellent
21 Nov 2018
Marco

Good place to sleep

I stayed here here three weeks for business trip. I was in room 105 and then in room 222. Room 105 had a broken shower door and mold at the bottom of the shower. Room 105 had a terrible view. Room 222 had a great view and shower door worked and less mold in shower. Maintenance needs to be improved. There is also a problem with the TV remotes in both rooms, they did not work very well.

Cleaning of rooms was good and clean towels everyday was welcome.

Breakfast was good. Coffee and warm
Croissants in the morning as well as hard boiled eggs and cold cuts is great for the price.

Bed was comfortable and curtains keep the sun out. Some customers slam door shut so that could wake you if you want to sleep in.

There is no minibar but there is a machine to buy cokes and water. The price is very high on these machines. 2 euro for a can of coke. If you go to the shopping mall you can buy a 2 liter bottle of water for 50 cents. I don’t know why Ibis decided to charge so much for the drinks in the machine. There is also a place to weigh your luggage in lobby, why charge 1 euro to weigh? Seems a bit much.

The hotel is next to a big shopping mall. So there are lots of places to eat there. Walking to train station is also possible but there are no sidewalks in parts of the walk. I would not recommend walking to it. Best to take a taxi to the station.
6/10
Pleasant
29 Sep 2018
Verified traveler

Parking aircon welcome kettle

Parking not private this mining is not sure you parking next the hotel and is not sure you found space yes is big commercial area parking but in the nigth for a lonley woman no fear. Aircon not good you can't touch plus my window was close try to open and it was nigth time i don't want call for a cervice check befoure . And now 2018 way ibis do not have a kettle in each room comon every little hotel too they offer a little treat for the costumer. Some tea and coffe. i use ibis a lot specially in france i travell from england but never found a kettle .
8/10
Excellent
25 Sep 2018
Tony
After an overnight flight we needed to rest up and get some sleep. Woke up at dinner time and the hotel had just what we needed and a wide variety of breakfast choices the next morning.
6/10
Pleasant
29 Jul 2018
Selim

1 night with family

Hotel is far from all the attraction. If you have car it should be ok. There is a mall nearby with in walking distance. Air conditioning was noisy. So could not sleep well.
Family
8/10
Excellent
16 Jul 2018
ErgunAtaman
Hatel close to road connections.
10/10
Exceptional
30 Apr 2018
RAFAEL

Good option outside Florence

We were doing a road trip through Tuscany and looking for a budget hotel near Florence. Ibis Prato was perfect! Good location on the side of a mall, with great options of stores and restaurants! Important to notice that you need to have a car to reach Florence center (30min from the hotel). Breakfast was amazing, with fresh pancakes and croissants! We do recommend it!
Family
10/10
Exceptional
01 Nov 2017
sylvie

hotel & staff

very pleasant friendly informative staff :good buffet food & minimal basic room clean
overall pleased with experience
8/10
Excellent
18 Sep 2017
Verified traveler

close to airport

Very friendly staff but watch out for morning food staff. Very rude and not Friendly. We had problem with bookinf and breakfast which was already pre paid. only one person took interest in resolving the issue. David was very helpfil.
8/10
Excellent
02 Feb 2017
ADRIAN

Good Ibis hotel

This is not a big Ibis hotel, but is clean, big rooms, good free wifi in rooms, quick check in and check out. Also is very close to a shopping mall.
But i recommend to hotel management to buy a new ironing board because that one that was available in the iron room was in a very bad condition.
Family
8/10
Excellent
09 Nov 2016
Keith

Convenient for shopping and business

New mattresses are a great improvement
Plan to dine out as it has little more than a snack bar, fortunately it's walking distance to the shopping centre where there are other places to eat.
8/10
Excellent
17 Sep 2016
YING NGAI

Everything is good except water temperature

Good. just the shower water temperature goes up and down every 1-2mins. Very annoying.
8/10
Excellent
25 Jul 2016
Verified traveler

good, but shower isn't good

the shower is not stable in water temperature, it's go hot and cold at same minute, even dangerous as it gets hot all suden.
Family
8/10
Excellent
14 May 2016
Verified traveler

Good price for the stay

The hotel was not the best but for re price was worth it to stay
Partner
8/10
Excellent
29 Mar 2016
Verified traveler
Nice hotel great for the price you paid. If you are driving it's an excellent location to visit Florence. If you plan to depend on public transport like we did not do great depending on the day you go. We were there during Easter weekend and no buses runs on Easter Sunday. Had to pay to s taxi to get to nearest station which also had very few trains running. Retiring back there is no taxi stand at the station was not happy to stand and wait for s taxi hence had no choice but to walk finding our way back. Staff was very pleasant but one unfortunately gave us wrong info about buses in Sunday. If not for location during public holidays for transportations it was a very good
Family
8/10
Excellent
29 Mar 2016
Verified traveler
Hotel in a commercial center so quiet in the evening and convenient for business.
8/10
Excellent
18 Jul 2015
Verified traveler

Decent base for exploring by car

This hotel made a great base for us to explore the Florence / Pisa / Tuscany region for 3 days. For a budget hotel everything is of decent quality apart from the air conditioning which is not very effective and quite noisy, but we were still able to get a decent night's sleep. Don't expect to sleep past 8am as you will be woken by the sound of doors slamming shut every few seconds, but for the price and everything else these are minor niggles. With a car this location is very convenient being just a short distance from the motorway. We also discovered to our pleasant surprise there is a large shopping centre/mall just a 5 minute walk behind the hotel (you just have to walk across the big car park) which has a number of eating places. We went there for breakfast and dinner a couple of times.
Family
8/10
Excellent
16 May 2015
John

Modern Hotel about 10 miles from Florence

The Hotel is next to an excellent shopping centre. You can catch a bus from just around the corner into the centre of Florence which is under 2 euros return (tickets from the newsagents next to the Tobacconist in the centre)
The only complaint we had was the lack of air conditioning in the rooms.
8/10
Excellent
19 Jun 2014
Verified traveler

good

it was what you'd expect. friendly staff and so so accommodations.
10/10
Exceptional
21 May 2014
David Gooley

Perfect

Exactly what we needed
8/10
Excellent
11 Nov 2013
jav

not bad

price was cheap. the brekafast was super simple and basic for for 64 euros a night, I think that's what I should be getting.
10/10
Exceptional
15 Oct 2013
Verified traveler

Staff was amazing. Very nice hotel

The Ibis hotel was a very clean and comfortable hotel. The staff (and one person in particular Martina) was SO helpful to us. She was English speaking and helped us unravel a disaster of having our luggage and passport stolen. Martina went out of her way to make phone calls, give us directions, and interpret things we did not understand on forms. I am impressed with this hotel both in the accommodations and especially in hiring such competent and helpful people as Martina
10/10
Exceptional
18 May 2013
Dr. Patrick Murphy

free parking convenient if have car

Stayed here for 5 nights while on a weekend away exploring tuscany. Had a rental car so wanted free parking hence I picked here instead of downtown Florence. Hotel was clean, and nice. Close to motorway A1 and a large shooping centre with a big supermarket inside. Would stay here again.
8/10
Excellent
18 Jul 2011
Verified traveler

great

very nice and cheep only thing is it is out of town a bit but if ur in tuscany for the wine then u are proberly closer
8/10
Excellent
13 Jul 2026
Andrey Luiz
Café da manhã muito fraco. Não repõe quase nada e tem coisas que não dá para comer, simplesmente por ser mau feito. Ovo mexido muito ruim, não consigo nem explicar como é… frutas não são frescas… mas o hotel é limpo, pessoas educadas, fora, mas como estávamos de carro foi ideal para pegar a autoestrada. Recomendo, mas, o café não faz jus ao hotel.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Matteo
Buona struttura
Comoda e pulita
10/10
Exceptional
23 Jun 2026
Alfio
Camera pulita, parcheggio
Self
10/10
Exceptional
04 Jun 2026
Barbara Debora
viejo por trabajo y es excelente.
8/10
Excellent
26 May 2026
Gil
Très bon hôtel…très propre !
6/10
Pleasant
19 May 2026
Ariel
typical ibis setup with normal standards. breakfast was somewhat varied but very sweet (typical Italian) yet not really tasty options. it's possible store my bicycle in the inner garage but there was no sort of shed to cover it from rain. no groceries close by, and for food options the closest is going to a shopping mall 5' walking (expect shopping mall food)
Self
10/10
Exceptional
17 May 2026
Catherine
Chambre propre et agreable
10/10
Exceptional
15 May 2026
Helga
V
8/10
Excellent
14 May 2026
riccardo
Camera pulita non amo la moquette nella stanza bagno pulito
Self
8/10
Excellent
08 May 2026
William
Tutto veramente in ordine e comodo...
Dalle recensioni non troppo positive degli ultimi clienti ho preferito non fare colazione in hotel considerando che il prezzo della colazione era a 12 euro con l'app con cui ho prenotato.
Peno di ritornare alla prossima occasione.
Self
2/10
Poor
22 Apr 2026
andrea
camera con moquette chiesto cambio stanza che non era disponibile - ho chiesto ciabattine che mi hanno fatto pagare 3,50€. colazione pessima e macchina caffè rotta
Self
8/10
Excellent
15 Apr 2026
Erik
Personal sehr freundlich und zuvorkommend. Zimmer soweit in Ordnung, aber angewohnt und renovierungsbedürftig. Teppich fleckig und viele Kleinstmängel.
Frühstücksbuffet ok, jedoch nicht sehr abwechslungsreich. Besteck war nicht poliert und schmutzig, dass ist dringend verbesserungswürdig.
Große Shoppingsmall mit vielen Restaurants gleich nebenan. Florenz innerhalb von 45 Minuten mit öffentlichen Verkehrsmitteln zu erreichen.
Partner
6/10
Pleasant
17 Feb 2026
Edoardo
Abbiamo soggiornato in coppia presso l’ibis Firenze Prato Est. Conoscendo già la catena, non avevamo particolari aspettative, sapendo che lo stile è piuttosto standardizzato e simile in tutte le strutture.
La posizione è sicuramente uno dei punti di forza: molto comoda, vicina alla strada veloce che collega rapidamente a Firenze e proprio di fronte al centro commerciale Centro Commerciale I Gigli.
La camera era pulita, dallo stile un po’ asettico e minimalista, con la classica impronta nordica: semplice, funzionale ed essenziale. Il letto era comodo, anche se il matrimoniale risultava leggermente più piccolo rispetto allo standard. Presente la moquette, che personalmente non amo molto. Inoltre, i dettagli fanno la differenza: angoli delle porte sbucciati, fughe delle mattonelle del bagno annerite e specchio rovinato. Nel complesso la stanza avrebbe bisogno di qualche intervento di manutenzione: da rivedere.
Abbiamo usufruito anche del servizio colazione ma, sinceramente, per il costo di 14€ a persona l’abbiamo trovata decisamente cara rispetto all’offerta proposta. Sul versante salato c’era pochissima scelta, mentre per il dolce erano disponibili quattro tipi di cornetti e due torte: nel complesso si può fare decisamente di meglio.
Parcheggio esterno gratuito, ampio ma non coperto, comunque molto comodo.
Nel complesso, una soluzione pratica per un breve soggiorno.
Partner
8/10
Excellent
14 Feb 2026
Angelo
Il personale è stato cortese, la stanza pulita e ordinata, solo che faceva troppo caldo
8/10
Excellent
03 Feb 2026
Lucio
Stanza normale giusto rapporto qualità prezzo
Business
6/10
Pleasant
16 Jan 2026
PAULO ROBERTO
Funcionários muito atenciosos e prestativos, pedimos para mudar de quarto por causa do carpete e prontamente resolveram, além de dar informações e orientações da região.
Ponto fraco é a iluminação do quarto com apenas duas lâmpadas e dois abajures tudo muito fraco deixando o quarto uma desconfortável penumbra e impossível de fazer a leitura de um livro.
Outro ponto que não agradou foi a falta de espaço para colocar as malas, uma média e uma grande ficando no chão, no meio do caminho e ainda sem uma iluminação adequada, mais desconforto.
Enfim, numa outra oportunidade deixará de ser uma alternativa de hospedagem.
Partner
8/10
Excellent
07 Jan 2026
Salvatore
Buono per la sosta di una notte, lettini mignon adatto per asiatici
Leisure Family
10/10
Exceptional
07 Jan 2026
Fabrizio
Sono rimasto soddisfatto in tutto per quanto concerne la camera, pulita ed ordinata. Il personale della Reception è stato sempre gentile e cortese. L'IBIS inoltre è ubicato in una buona posizione abbastanza vicina all'uscita dell'autostrada di Prato Est e al Centro Commerciale \"I Gigli\".
Leisure Partner
2/10
Poor
05 Jan 2026
Alba
Café da manhã espartano, péssimo atendimento, quarto mal equipado.
Partner
2/10
Poor
28 Dec 2025
Vittorio Angelo
I letti sono molto scarsi, poi hanno dovuto cambiarci la stanza perché non c’era il riscaldamento, dopo ci hanno dato una stanza in cui vi era una forte puzza
Friends_and_family Family
6/10
Pleasant
30 Nov 2025
Amjad
Personale ottimo, albergo nella media
Business
8/10
Excellent
11 Nov 2025
Alfio
Parcheggio semplicissimo
Business
6/10
Pleasant
31 Oct 2025
Enrico
Stanza fredda e umida
Business
10/10
Exceptional
29 Oct 2025
Celia
Hotel localizado do lado de um shopping, restaurantes e um onibus( do shopping) que por €4,00 te leva ao centro, e te deixa ao lado da estação de trem Santa Maria Novella. Ou seja, foi perfeito! E ainda fica a 12 min do aeroporto de Florença. O staff foi nota 10! Principalmente o Leonardo. Muito atencioso, educado, simpático e prestativo, nos ajudou em tudo que precisamos.
Partner

Location & surroundings

ibis Firenze Prato Est
Via Fratelli Cervi Loc. Capalle - CAMPI BISENZIO, Firenze, Italy

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ibis Firenze Prato Est

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