Name: Novotel Firenze Nord Aeroporto
Address: Via Tevere, 23, Sesto Fiorentino (fi), 50019, IT

10/10

Exceptional

12 Jul 2026

Lynne

Nice hotel close to airport before departure. Pool was an added bonus.
Staff were very helpful.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Mario

Great food at the hotel resaurant with a friendly staff.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Koksal

Terrible room, we paid 200 euros for the room. There were cockroaches, it smelled like feet, they gave us a handicapped room, and the staff were trying to put up a fight with us over us changing the room. Any hotel is better than this, even a motel. The staffs do real good disservice to you for 200 euros, they cant even clean up after peoples messes in the rooms. Overall, a terrible hotel with an unhealthy environment, bad hygiene, almost awful customer service, and unchanged bed sheets. 0/10.

Family_with_children

10/10

Exceptional

30 Jun 2026

isabel

Super convenient, super clean, comfortable beds. Overall great hotel for the value

Family_with_children

6/10

Pleasant

29 Jun 2026

PATRICIA

The air conditioning does not work in the evening and no one at the front desk was available to help

Family

8/10

Excellent

16 Jun 2026

Ella

Everything was very good. Because of location It would be nice to have shuttle for reasonable price to bring people to airport, or other places.

Family

6/10

Pleasant

07 Jun 2026

Paul

The hotel building looks good but inside room was just a little out dated. Room size was good enough for three but even the room was smoke free but smelled the cigarette. Free parking spots are very limited and had to use $8 per night paid hotel garage.

Family_with_children

8/10

Excellent

25 May 2026

Keith

This hotel is in an industrial park but near the airport. There is nothing to do around the hotel. Is OK for one night before a flight. It also has a bistro but does not open until 7:00 p.m. for supper. There is also a breakfast buffet starting at 7:00 a.m.
We found our room very clean and the staff very friendly and helpful. It was easy to get a taxi at 7:30 to get to airport but would not recommend a longer-term stay as there are no other restaurants or shops close by.

Partner

10/10

Exceptional

08 May 2026

Cheng Rong

Room is clean

Family

8/10

Excellent

08 May 2026

LA

This was a great hotel that had its own restaurant bar and breakfast area. We didn’t get time to use the gym and pool but looked great. It’s not really close to airport. It cost us 30 euro to get to airport by taxi. Although it did advertise airport shuttle. There isn’t one.

Friends

8/10

Excellent

25 Apr 2026

Carlos

Little bit old property. Notorious low maintenance.

Family

6/10

Pleasant

20 Apr 2026

Joe

Staff were fantastic.

Business

6/10

Pleasant

05 Apr 2026

Madhav

The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression.

Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality.

The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times.

Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance.

The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure.

Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay.

Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead.

The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel.

#NeverAgain

Family_with_children

10/10

Exceptional

30 Mar 2026

Pradeep

Clean room, nice property and near to airport and that’s possibly the only negative part was it’s access from Florence Santa Maria station and main city which you have to take a taxi or have a car. Overall good stay!!

Family_with_children

2/10

Poor

07 Mar 2026

Manohar

Although it says airport hotel, it takes 25 Euro, by taxi and the hotel has no shuttle service from/to the hotel.

Partner

10/10

Exceptional

03 Jan 2026

Vicki

The staff is awesome and the food superb! The rooms are clean and comfortable although they could use some renovations. For example, some of the floor boards were loose. The location close to the airport was perfect, because our flight home was cancelled twice due to the weather. I would stay here again without any hesitation.

8/10

Excellent

02 Nov 2025

Scott

Comfortable room. Yes the staff were very nice.

Leisure

6/10

Pleasant

01 Nov 2025

shaun

breakfast was nice, main floor restaurant, bar, and entry lounge very nice. Bedrooms very old and not terribly clean, air conditioner never worked despite asking frront desk to turn on, beds small and not very comfortable, flat pillows, toilet flushing was difficult.

4/10

Poor

19 Oct 2025

KIN

This should not be called an airport hotel. It is false advertising...cost me 50 Euro to get to the airport.

The room quality was also very poor...horrendous mold in the shower, shower flooded out into the bathroom, door locks didn't work as they were some modern security lock that started alarming in the middle of the night for an unexplained reason, wall paper was falling off the walls...not up to the Novotel brand that i know from north america as a premium European brand.

8/10

Excellent

17 Oct 2025

Joan

Everything was good and the service from the staff was excellent. The mold in the bathtub area was very bothersome, however

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Timothy

I have no idea

Leisure Self

8/10

Excellent

16 Oct 2025

Virginia

Friendly, helpful staff. Rooms well equipped but somewhat dated.

Leisure Partner

8/10

Excellent

13 Oct 2025

Joan

Only overnight. The food in the restaurant was good, the desk staff was wonderful.

Partner

8/10

Excellent

12 Oct 2025

Monireh

It's not a 4star hotel. The towels are old. I asked them to change it. The staff were helpful. It takes about one hour by bus to be in old town.

Leisure Partner

4/10

Poor

05 Oct 2025

Joan

One of our rooms the curtains were not hung properly to close, the heat and ac unit did mot work and some furniture was missing. some holes in our bath towels.

Leisure

10/10

Exceptional

12 Aug 2025

CRISTIAN

Overall ok.

Leisure Family

4/10

Poor

08 Aug 2025

karen

We checked in late in the evening and the staff were not very welcoming. The taxi cost over €30 because the hotel falls into a different area to other airport hotels. On check in , no information given re wi-fi and we could not locate any in the room either. Room was very basic but clean.
I was due to stay here the night before my return flight but cancelled and stayed at Wyndham Garden instead - very good decision.

Leisure Family

4/10

Poor

03 Jul 2025

Bala

Never seen a worse Novotel in my life
Doorknobs broken
Lights don’t work
Elevators were out of order
Food was very ordinary for the price
Room AC was very poor it was hot in the room throughout the night

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Joe

We chose this hotel because we needed something close to the airport. It's a Novotel, but we found our room comfortable. Paid parking is onsite. Breakfast buffet was good.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Yaremis

This hotel has the most kindly staff in Florence!

2/10

Poor

17 Jun 2025

Seema

STAY AWAY!!!!!!

The most vile hotel we have ever stayed at.

PROS: NONE!

CONS:
1. No advice at check in about amenities within the hotel, restaurant times etc
2. Staff rude, don't really want to help
3. Carpets stained everywhere
4. Bathroom light constantly flickering
5. Bathroom light switch 'sizzling' - electricity sound (health & safety issue)
6. Complained to reception for 3 days consecutively about the bathroom, told it was fixed but it never was
7. Water coming from taps was brown
8. I have been bitten by something in the room

Please do not book, no matter how cheap. Hotel is 40 mins away from city centre - costs £40+ in taxi fare.

Leisure Family

6/10

Pleasant

14 Jun 2025

Scott

This property was in a wonderful location for a single night before leaving from the airport

Leisure Family

4/10

Poor

04 Jun 2025

Daniel

The AC was not operable, and we got bed bugs.

There are many, many reviews pleading with the hotel to activate the AC. The hotel has responded to reviews but has failed to take action. They do not care. The room was so hot. Opening the window is not a good option - the hotel is next to the highway and noise kept us awake. Also felt unsafe to have our toddler next to the open window with no screen or barrier.

We noticed bites the next day. Upon unpacking, we found a live bed bug in our luggage.

Was expecting a clean, generic experience to get a good sleep before a long flight. Did not have a good sleep.

Friends_and_family Family

10/10

Exceptional

22 May 2025

Jacqueline

Great place to stay when needing easy access to the airport.

Friends_and_family Family

8/10

Excellent

19 May 2025

gordon

It was a very clean very comfortable hotel which we stayed at twice during our holiday in Italy. And the staff were exceptional very friendly and knowledgeable. We will definitely stay with them again on a future visit to Florence. Many thanks for taking good care of us.

8/10

Excellent

19 May 2025

Susan

Clean and friendly

8/10

Excellent

15 May 2025

Sudin

Nice property and good staff. The AC was not working due to maintenance. This was not informed during booking or before check in

Leisure Family

10/10

Exceptional

05 May 2025

Sushrut

Good service awesome breakfast

Leisure

10/10

Exceptional

03 May 2025

Danilo

Location!

4/10

Poor

30 Apr 2025

Alberto

Very Bad experience

Leisure Family_with_children

10/10

Exceptional

24 Apr 2025

mikyeong

They prepared for breaskfast box for us for early departure. Thank you

8/10

Excellent

20 Apr 2025

Robin

Was fine all around , what I expected, staff was very friendly

Leisure Partner

10/10

Exceptional

10 Apr 2025

Criselda

Clean

6/10

Pleasant

09 Apr 2025

Subhro

Hotel is located near highway. Breakfast was good. Room door was not wide. Room was small for 3 peoples.

Leisure Family

4/10

Poor

29 Mar 2025

YaChuan

The facility is old and room is dirty.

Leisure Family

8/10

Excellent

05 Mar 2025

MIRIAM

Parking on premises. Staff very friendly.

Leisure Family

8/10

Excellent

02 Mar 2025

Fenol

It is a good place, I love it.

8/10

Excellent

24 Feb 2025

Rebecca

There were some stains on the sheets, but otherwise the hotel was very clean. The staff was very helpful and welcoming, which was wonderful considering the lengthy flight and layover we had to get here. Be warned that the rate to and from this hotel from the airport is about $28 or 25 euro. Highly recommend if you're looking for a convenient option next to the airport!

Friends

4/10

Poor

06 Jan 2025

Giuseppe

Nice room. All rest disappointing

Parking at the hotel not included in the room price.
Complimentary water in the room not included in the room price.
Low quality breakfast. One of the worst cappuccino I’ve ever had in my life.

Friends_and_family Family

8/10

Excellent

02 Dec 2024

Bik Wah

Convenient hotel to spend overnight since it’s close to the airport.

10/10

Exceptional

01 Dec 2024

Orlando

Staff was great, we arrived late but they were able to accommodate our party of 9!!

6/10

Pleasant

26 Nov 2024

Charles

Close to airport but that’s the only bonus. But even that was suspect as the arranged transportation from hotel to airport. Cost 30€. Absurd.
The hotel has a limited menu and bar. Do yourself a favor and go for a walk. There is a great Italian place Il Vicolo.
The pool was closed and the bar. Closed at 10.

Leisure Self

4/10

Poor

29 Oct 2024

Zack

stuffy rooms with AC not working
Dirty carpets and sheets

4/10

Poor

12 Oct 2024

Namrata

The staff were good but the hotel is too far and the rooms have a strong moldy smell

Business_and_leisure

8/10

Excellent

08 Oct 2024

Justin

A pleasant stay in a functional comfortable, clean and well run hotel. The food was good and the staff friendly

Self

6/10

Pleasant

30 Sep 2024

Ben

Very out dated hotel which would be fine at a lower price point but doesn't deserve it's room price.

I had stained carpets in the bedroom, stained cover on the sofa, old / stained towels in the bathroom with very out dated fit and finish throughout - lots of limescale on the showerhead which is a shower over the bath

Business

10/10

Exceptional

22 Sep 2024

Stefano

Great hotel if you want to stay next to the airports

Leisure Partner

6/10

Pleasant

14 Sep 2024

sukhwinder

Staff polite during checking in, but not so polite when checking out.
Stains on carpet, shower caused flooding. Pool area nice.
Breakfast was average.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2024

Michele

Liked it all

Family

2/10

Poor

14 Aug 2024

Vitaliy

This was one of the worst hotel experiences that we've had. I never write reviews but feel I must warn others about this place. If you plan on staying here anytime between June and September please be aware that there is no air-conditioning in the public spaces or your room. We stayed here when it was 35 (95 Fahrenheit), it was impossible to sleep in the room. When asked the front desk to help with the issue they sent up a fan saying that this is normal for this hotel. The rooms are also very worn out and dirty, the carpets have stains, the curtains are dirty, and the bathrooms smell of mold. We rented 2 rooms for our family and both rooms had similar issues. This hotel positions itself as a 4-star hotel on Expedia but in my opinion, it's no better than a 1-2-star motel comparable to a motel on the side of a freeway.

Leisure Family

6/10

Pleasant

13 Aug 2024

ilham

AC unit didnt work(outside over 100F). My Kids wanted change the hotel at midnight due to nocooling at all

Leisure Family

10/10

Exceptional

25 Jul 2024

Maia

This hotel was very convenient for our flight the next day. The room was spacious. Parking was easy. The restaurant was good for both dinner and breakfast.

Leisure Family

2/10

Poor

14 Jul 2024

Christian

The rooms were an inferno, with AC doing nothing but make a buzzing sound and the staff seemingly uninterested.

The property isn’t close to the airport either and there’s no shuttle (taxi is €30 ). If you are looking for a hotel prior to flying I would strongly recommend you stay somewhere else nicer as you’ll have to take a pricey taxi either way

Leisure Family_with_children

8/10

Excellent

09 Jul 2024

oneil

Well kept hotel but not many activities close by to do.

Leisure Family_with_children

8/10

Excellent

03 Jul 2024

Sulaiman

It is a good property, as soon as you enter the building you understand you are entering a global chain. The front desk staff was very kind and helpful. Unfortunately there were somethings which according to me were quite unusual. You take all your luggage to your room by yourself. I think that is pretty common trait in Italy. The thing that led me to give 3 stars for the staff was that on my second night, I called the hotel front desk and asked the attendant if I can have some cream for the coffee. The lasy was pretty rude and she told me she was busy and can only bring it to me after half an hour. Unfortunately, nothing ever came or was sent to our room. The hotel’s AC needs some maintenance, first, it was locked at 24 degree celsius, I asked the hotel staff about it and they told me it was locked and they forgot to unlock it. Secondly, even at 19 (you could not go below that) it was not cooling the room.

Overall, my visit was good. The pillows were really flat though. Finally, I think, the hotel staff has to be trained according to the international standards of Novotel.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2024

Lesley

A decent airport hotel and staff very helpful. Ms Benedetto was extremely helpful in assisting us with lost luggage.

Family

4/10

Poor

26 Jun 2024

Francine

The carpet was extremely dirty. Big dirty spots all over this carpet
And an extremely inappropriate picture on the wall
The bathtub was extremely hard to get into I am 5’2 and the tub wall was at least 3ft tall extremely unsafe for a short older person
The only two good things I can say is the waitstaff in cafe very accommodating and the taxi service that was ordered arrived in time

Leisure Self

4/10

Poor

17 Jun 2024

Bahram

Room wasn’t clean. It was too noisy during night time. Room was smelly and we changed our room. Breakfast wasn’t good. I won’t stay here anymore and don’t recommend it to anyone.

Friends_and_family Family

10/10

Exceptional

11 Jun 2024

Ryan

Good and professional stay, good dinner.

Leisure Self

10/10

Exceptional

09 Jun 2024

Daniel

Nice little stay

We had a great stay at this hotel. The bed was extremely comfy, the buffet breakfast was great and had lots of choice. The staff were also friendly and would help with anything.
This hotel is right near the airport, only a 10min drive from the terminal (cost us €25 for the taxi). This hotel DOES not provide easy access to Florence itself - you would need local transport or a taxi to get into the city centre.
There are restaurants and a supermarket close to this hotel in the area.

Partner

8/10

Excellent

28 May 2024

John

Quality, comfortable hotel near the airport. Had a good, but not great dinner on site. Unfriendly walking area because of traffic. Early morning taxi to the airport cost 35 Euros. We would stay there again.

Leisure Family

6/10

Pleasant

22 May 2024

James

We chose the hotel for its convenience to rent car return and airport for early departure. The desk staff were excellent, giving us a room prior to official check-in time. The dining could have been a bit better but it was okay for our purposes. On the second floor there was noticeable street noise even though we checked that the window was closed and locked.

Leisure Partner

10/10

Exceptional

10 May 2024

Gary

Excellent

Excellent

Friends_and_family Family

6/10

Pleasant

06 May 2024

Waisan

Save on hotel but cost more on taxi

Far, very very far from nearest attractions or convenient transportations. We had to take taxi everyday which cost $50-60 one way. Slow Wifi, no A/C at 80 degree F, no USB port at all, no kettle or coffee maker. Staff tried but nothing much they could do. Room is spacious and clean. Breakfast was good.

Friends_and_family Friends

2/10

Poor

02 May 2024

Jenny

No air-conditioning in room even though hotel advertised it has air-conditioning. Room was extremely hot, no ventilation in the bathroom. Hotel gave us a fan for the room but the fan is old and has a smell, it blew warm air so that didn't help much. My friends and I couldn't sleep comfortably at night, we often wake up because it was so hot in the rooms.
We stayed there for four nights, two of the nights it was over 80 degrees fahrenheit outside.

Leisure Family

2/10

Poor

27 Apr 2024

George

For a 4-star hotel amenities very limited. Bed is not comfortable. Power keeps turning off in room. Sheets were so worn out they had holes. Another sheet was stained. Hair dryer weak. Shower stall is streaked black. No conditioner or lotion. Breakfast buffet very basic. Very disappointed by this property. Staff was pleasant though.

Leisure Family

10/10

Exceptional

25 Apr 2024

Rodney

Great value with comfortable rooms. Conveniently located near the airport and close to public parking with a tram to downtown Florence.

Leisure Friends

10/10

Exceptional

23 Apr 2024

Mace

Safe & quiet!

8/10

Excellent

22 Apr 2024

Jo Ann

Florence 2024

The restaurant nor bar seemed to be open.
Very close to the airport

Self

6/10

Pleasant

14 Apr 2024

Malik

Disappointed

Very basic hotel. Dobt expect anythibg special or welcoming.

No air-conditioning in 28C temperature. Reception were 'kind enough' to provide a fan.

No ironing in the room. No contact fetails of reception.

Very disappointing considering the amount lwe paid and the service we received.

Will never visit again.

Friends_and_family Family

4/10

Poor

10 Apr 2024

Verified traveler

Dumb policies

No air conditioning. Front desk told to open windows and sleep. Hotel is near highways and busy roads. All nights couldn’t sleep.

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

Valmiro

The place was great, the rooms and beds were comfortable. Driving into downtown is a bit of a pain, but it is not far. Breakfast had lots of options.

10/10

Exceptional

08 Apr 2024

Anders

We booked two rooms and were lucky to get them opposite each other. Very nice bathrooms and the beds were really comfortable to sleep in. The rooms were spacious and with all the amenities that we needed, for instance, it came with a fridge and a safe.
The staff were really helpful and gave some great advice on where to park and get the tram into Florence. They also gave other recommendations to day trips that really paid off.
We would definitely come back to this hotel as at exceeded our expectations.

Leisure Family

10/10

Exceptional

03 Jan 2024

Kelly

Check in staff was friendly, parking was easy, rooms were comfortable and clean. Convenient location near the airport.

Leisure Family_with_children

10/10

Exceptional

18 Oct 2023

Monya

The front desk manager was absolutely amazing, helpful and beyond kind. The staff throughout the hotel were beyond words. Collectively they made my experience a positive one.

Leisure Self

10/10

Exceptional

15 Oct 2023

Nancy

Flight was late so arrived just before midnight. Staff went out of their way to assist us and make us comfortable.

Leisure Friends

4/10

Poor

30 Sep 2023

John

Rundown but convenient

The staff was friendly and helpful but the room was in terrible conditions. There was what looked like a vomit stain on the carpet of the room right when you walked in the door. The walls had scuff marks on them. The air conditioning unit didn’t work until someone came up to manually reset the thermostat after multiple calls with the front desk trying different restart options. Nevertheless, helpful, kind staff who arranged a taxi for me to pick-me up for my early morning flight.

Self

10/10

Exceptional

26 Sep 2023

Verified traveler

Comfortable

Staff was super friendly and helpful. Our stay with our one year old was very comfortable. Only complaint is the bathroom door is useless. It is see through with a massive gap against the wall, leaving zero privacy.

Friends_and_family Family

10/10

Exceptional

24 Sep 2023

Emily

They offered to order my taxi to the airport at 5 AM which was a big help. Thank you so much. They also brought us sheets late at night for the couch.

6/10

Pleasant

24 Sep 2023

William

Staff was very rude.

Business_and_leisure Partner

10/10

Exceptional

23 Sep 2023

Rosaura

Outstanding quality. Very clean.

Leisure Self

6/10

Pleasant

21 Sep 2023

SUNIL

Rooms are very small
Rates were very expensive according to the Facility and area

Business Self

10/10

Exceptional

19 Sep 2023

Eve

Great location to be for an early morning flight.

Leisure Partner

8/10

Excellent

10 Sep 2023

Simone

Easy and fast check in. Very close to the airport, which was great for an early flight out.

Leisure Family

10/10

Exceptional

01 Sep 2023

Melanie

Great place for an overnight stay! Not too far from
Town by car .. clean bright rooms !

Leisure Friends

8/10

Excellent

22 Jul 2023

Antje

Close to airport, good but small rooms. Had a very hot night with very limited AC.

Leisure Family

10/10

Exceptional

29 Jun 2023

Jennifer

The hotel was clean and well maintained with pleasant air conditioning. The staff was exceptional. We had a small issue with our door and maintenance came up immediately and fixed it. The hotel was also very convenient, as it is close to the airport.

Leisure Family

10/10

Exceptional

25 Jun 2023

Gabriela

proximity to the airport

Leisure Partner

10/10

Exceptional

19 Jun 2023

Nicole

Very nice hotel. Great proximity to the airport and easy taxi drive into Florence.

Leisure Partner

10/10

Exceptional

15 Jun 2023

Cynthia

It was perfect from the start. The gal working front desk was so welcoming. The room was clean and very comfortable. They called and had the taxi ready for us at 0530. Couldn’t have been better. FYI had spaghetti from the restaurant on site. Delicious. Highly recommend.

Leisure Partner