Name: Best Western Plus CHC Florence
Address: Via Francesco Baracca, 199/A, Florencia, 50127, IT

8/10

Excellent

01 Aug 2026

Judith

The decor appeared to have been updated fairly recently. It was very clean. The bed beds were nice and comfortable. I can’t comment on breakfast as we left very early for the airport, which was only five minutes away. Staff was friendly and helpful. Lidl and several small restaurants nearby to grab food and snacks before flying out.

10/10

Exceptional

21 Jul 2026

Michael

Close to the airport

Partner

8/10

Excellent

20 Jul 2026

Craig

We missed our connecting flight from Frankfurt to Florence and by the time we got to Florence we were exhausted from traveling all day. The hotel restaurant turned out to be a savior. We ate there that night. The food was delicious and the restaurant wasn’t that full. Again the next morning we grabbed breakfast and that set up was fantastic. Great pantries, beverages, etc. It might have been the best quick breakfast around. Very reasonable. We got on the road early and Best Western served its purpose! 4-stars. 5-star breakfast.

Partner

10/10

Exceptional

06 Jul 2026

Camille

The room was very clean, and check-in was easy. We had a very early flight the next morning, and the front desk, which is staffed 24 hours, was able to get us a taxi at 4:30am. I will definitely use them again.

Family

10/10

Exceptional

05 Jul 2026

Vivek

Get clean. Good breakfast. Friendly staff

Family

4/10

Poor

19 Jun 2026

Karina

The staff at this place was not friendly at all except for the staff in the dining room area. The front office was almost all rude and arrogant. The guy names Eduardo was horrible. Every question we asked him he made us feel stupid. I don’t know how this pace is almost a 4. Shower was terrible, bathroom small, and our ceiling leaked. I was afraid to ask anything or mention anything because they either made me feel stupid it ignored me. The cleaning staff was friendly too! Breakfast was good, and everything was close enough once we took the tram. I would not stay here again though!

Family_with_children

8/10

Excellent

11 Jun 2026

Srinivas

Liked the proximity to the airport and breakfast!
There were lot of mosquitoes but staff were kind enough to help out with repellents.

Family_with_children

6/10

Pleasant

06 Jun 2026

Carol

The property location is good - close to where we dropped off the rental car and close to the airport the next morning. The room was fine, the bedding and the towels were clean, the bathroom was clean. However, there was a faint odor of sewage coming from somewhere. The restaurant menu for dinner was uninspiring so we didn't stay for dinner. Breakfast was just ok. There was some hot food (rubbery scrambled eggs and weiners) but mostly it was continental options. The worst issue for us was that the entire hotel was infested with mosquitoes. They were everywhere! In the elevators, in the lobby, in the restaurant and in the room. The reception staff said something about the district having something flushed (??) and it results in mosquitoes coming out. Maybe it's just at a certain time of year?

Family

4/10

Poor

06 Jun 2026

Shona

My daughter was traveling with my grandson and a lot of luggage. When I asked for someone to help her with a cart, they said they were too busy. I asked the manager - an able bodied man and he said he was too busy!!!

We had a plane to catch!! Furious beyond words

4/10

Poor

31 May 2026

Alyssa

This should be a 2 star hotel. There is no way this qualifies as a 4 star hotel. There is also no laundry facilities so they lie. Would not recommend. There was also a lot of mosquitoes as well.

Family

8/10

Excellent

27 May 2026

Caryn

We chose this hotel because it was very close to airport and we had an very early departure flight, Its a bit of a walk into downtown Florence area - safe enough. You could also use public transportation and get pretty close to the hotel. We did not utilize any amenities as we spent the majority of our time sight seeing

Partner

6/10

Pleasant

27 May 2026

Pavan Kumar

No vegetarian options in the restaurant. No cream with coffee (???)

Family

6/10

Pleasant

25 May 2026

Derek

The staff was great, but the room cleanliness left more to be desired.

Partner

8/10

Excellent

22 May 2026

Geri

Room was very clean and quiet. Good place to stay when travelling out on a very early flight.

4/10

Poor

16 May 2026

Gary

The hotel and rooms were tired looking and need updating. There was continuous noise in our room coming from the from the plumbing and ventilation. Also there were numerous mosquitos throughout the hotel and we ended up with numerous bites.

Partner

8/10

Excellent

05 May 2026

James

Great breakfast menu, very helpful and friendly staff. Liked the room and space for the most part. Overall great experience.

Family

10/10

Exceptional

30 Apr 2026

Kayleigh

Excellent breakfast

Friends

8/10

Excellent

20 Apr 2026

Randy

This place is basic and fine for an overnight stay for the airport (quite close and convenient). The front desk got us a taxi in 2 minutes at 5am and had a breakfast to-go waiting for us. Not the newest of places, but was fine. Only real negative was that the traffic noise was a bit loud and the air conditioning was not operating, as they don't turn it on until may and (in mid-April) it was quite warm and we had to sleep with windows wide open and a fan. That made the noise more of a problem. A nearby restaurant called Linger was quite good, BTW.

Partner

8/10

Excellent

20 Apr 2026

Jon

A very relaxing stay, good food and good value.

Family

8/10

Excellent

07 Apr 2026

Kate

Very close to airport. Good for a quick stay before catching a flight. Had a very nice breakfast series and friendly welcoming front desk agents.

8/10

Excellent

03 Apr 2026

Zhen

The location is really nice, even though it's a bit of a letdown that garage parking isn't available. There's some unclear info about the TZL zone, but the hotel staff has assured me it's no problem. It’s a cozy Best Western motel—what more can you ask for? My room might have some surprises, but overall, it’s a comfortable stay.

Family_with_children

8/10

Excellent

02 Apr 2026

Zhen

The hotel offers a limited amount of parking space on a first-come, first-served basis. Guests are advised to seek street parking if available. This arrangement is strongly not recommended for regular-sized SUVs. Please be cautious around the TZL zone, which is designated for traffic control and meant for non-residents. To avoid any fines, it's best not to drive your rental car in this area !

Family_with_children

8/10

Excellent

22 Mar 2026

Tomaz

Very clean. The room was definitely not soundproof. To the luck the guest in the neighbour room was quiet suring the night.

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Rita

Great location and the staff super. Rooms were a little dark.

10/10

Exceptional

08 Feb 2026

Carlos

Courteous staff, excelent location if you need to be close to the Florence Airport, clean and with good restaurants nearby

Leisure

8/10

Excellent

08 Feb 2026

Colleen

Good breakfast. Easy tram access. Responsive staff.

10/10

Exceptional

17 Jan 2026

Rosanna

Great staff! Close to the airport. Staff went out of their way to help. Great breakfast!

Business_and_leisure Self

8/10

Excellent

27 Dec 2025

Carmi

Staff was wonderful
the property is okay, nothing is wrong with it. it not a 4 or 5 stars , but convenient.

Leisure

6/10

Pleasant

15 Dec 2025

JOHN

Breakfast was delicious and fresh. The hotel is far away from the city. We had to walk a long way to catch the train.

Leisure Family

10/10

Exceptional

04 Dec 2025

Cindy

It was a nice hotel

Business_and_leisure Family_with_children

8/10

Excellent

30 Nov 2025

Michele

The room was fine for a one night before an early flight back to the States. Unfortunately, there was no thermostat to control the heat and it was very hot all night. We could not leave the window open due to loud car traffic. Upon complaining to the receptionist, he said, that is the system, it does not change.

Partner

10/10

Exceptional

30 Nov 2025

Yesenia

7 minutes away from airport (not walkable but taxis are right outside the airport to the right hand side of the exit/ entrance of the airport & when you need to head back to the airport the staff WILL call a taxi for you)

Leisure Self

2/10

Poor

29 Nov 2025

ILAN

NO HOT WATER IN THE SHOWER THE EVENING I GOT THERE, MAYBE TOO MANY GUESTS AT ONE TIME

10/10

Exceptional

17 Nov 2025

Ann

This was the perfect place to stay before an early morning flight. Close to the airport, and the staff were very helpful.

10/10

Exceptional

17 Nov 2025

Eugene

Staff was great. Informative. Hotel was clean. Breakfast was more than adequate.

10/10

Exceptional

14 Nov 2025

Andrea

Excellent choice for our short stay in Florence! The best breakfast buffet ever! I would definitely recommend this Best Western location.

Leisure Family

10/10

Exceptional

06 Nov 2025

Vanezza

Clean and friendly staff

8/10

Excellent

31 Oct 2025

Rita

Not much to walk to in the area but super friendly atmosphere at the hotel before long flight back to states.

Partner

6/10

Pleasant

31 Oct 2025

Isaac

The attention was really god the building is old and in bad shape

Leisure Partner

6/10

Pleasant

22 Oct 2025

Linda

Stayed for one night to be close to airport. Rooms were small but provided the necessary items. Surrounding area is residential and has limited dining options. Staff were helpful.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Leandro

good!

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Kourtneay

We showed up early hoping to just drop our bags and our room was actually ready! able to check in well before our time and it allowed us to enjoy another full day in Florence before our flight home in the morning. Front desk staff were super helpful with advice on what time to get to the airport (located 5mins away), called us a cab, and even had a bagged breakfast for us to take with us since we had to checkout at 4am!

Leisure Partner

8/10

Excellent

02 Oct 2025

Chase

It was quiet and quick to get to airport

10/10

Exceptional

30 Sep 2025

Hakim

Everything was so good nice to stay

Friends

10/10

Exceptional

28 Sep 2025

Nirbhai

Amazing staff and very clean hotel.

Leisure Self

6/10

Pleasant

28 Sep 2025

Kristen

The hotel and staff were wonderful. Very clean and comfortable.
The area was very sketchy. We left after an hour. Fine for a quick business trip. Not great for young families.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

JEFF STREET AND NANCY

Wonderful

Leisure Family

4/10

Poor

24 Sep 2025

Steven

The staff was wonderful and helped put us in another room when we discovered the toilet in our original room was broken and there was mold, mildew, and a broken shower door. The hotel we filthy and in a sketchy neighborhood. The hotel claimed to be part of the Best Western chain. It wasn’t; I think there’s some sort of trademark infringement happening here. I would avoid this place.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Ellen

Clean room, easy check in and out

8/10

Excellent

13 Sep 2025

Janice R

A decent airport hotel at a good price

This hotel looks like it may have been built in the 1960s/1970s. The room was not large, but the air conditioning worked fine, and the shower was great (it was July and it was hot in Italy). The dinner menu is short and this was perhaps the worst dinner I have had in Italy. But the breakfast buffet was great. I suppose this is an airport hotel and most guests stay one night, so it is good value for the price.

Partner

6/10

Pleasant

10 Sep 2025

Victor

I recently stayed at this hotel for a few nights. Overall, it was fine but not particularly memorable. The location was convenient, close to restaurants and public transport, which made getting around easy. The lobby looked nice, and check-in was quick.

The room itself was clean, but fairly basic. The bed was comfortable enough, though the pillows were a bit too soft for my liking. The bathroom was small and could use some updating, but everything worked. Housekeeping did a decent job, although they forgot to replace some toiletries one day.

Breakfast was average — not bad, but nothing to get excited about. A few more fresh options would have been nice. Staff were polite, though not overly warm or attentive.

10/10

Exceptional

26 Aug 2025

HAKAN

Highly recommended

10/10

Exceptional

25 Aug 2025

Glenn

We stayed here the night before an early flight the next morning. The location is so convenient near the airport and the complimentary parking was great. The best aspect of this hotel is the AMAZING STAFF! They are so accommodating- we had 3 rooms for our family and were all on the same floor. They were very helpful in arranging taxis to airport.

10/10

Exceptional

20 Aug 2025

Steven

Nice to stay close to airport. Parking was sketchy being told to park in spots with No Hotel Parking on the signs. It worked out in the end, and the stay was nice. Room could use a bit of maintenance attention, however. I would stay here again.

Leisure Family

4/10

Poor

20 Aug 2025

mukesh

Services was not 4 star

6/10

Pleasant

11 Aug 2025

Sahil

Overall ok property location was decent but really dirty from the outside and inside needs a major renovation. Staff was friendly and housekeeping did a good job. Free breakfast was a plus.

Leisure Family

4/10

Poor

03 Aug 2025

Sonny

The room and the place is so poor

6/10

Pleasant

01 Aug 2025

Mahesh

Rooms are very small but breakfast is great

Leisure Family

6/10

Pleasant

30 Jul 2025

Ramona

I booked here because it said it had an airport shuttle. I found out that they consider calling a taxi for you a shuttle. The hotel is much older and in need of repair. There was a leak in front of my door and the carpet was wet. The room had a musty smell, probably from the wet rug. Fortunately we just spent a quick night before an early flight and it was fine for our purpose. However the staff was helpful and polite.

Leisure Family

6/10

Pleasant

27 Jul 2025

Eduardo

It’s about 21 minutes from the historical center of Florence. Eight minute walk to the talk the tram.
The only downside if you are returning late from downtown to the hotel, uber charge around 40-50 euro’s. Tram stop circulating at midnight. Very clean and staff very friendly. The other issue was the restroom. The second toilet is very close to the door.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Jeff

Convenient to the airport and affordable, with great staff and a delicious breakfast.

10/10

Exceptional

25 Jul 2025

Jeff

Breakfast was delicious!

4/10

Poor

16 Jul 2025

Mohammad

There were bugs in the room which was a big turn off to us. Moreover, the lobby and hallways had a bad smell. The staff were helpful and professional, though.

Leisure Family

10/10

Exceptional

15 Jul 2025

Barbara

Staff were friendly and provided assistance quickly. Good breakfast for the money

10/10

Exceptional

06 Jul 2025

Ami

It was a great property which was close to restaurants and train stations as well as airports

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Li

Very nice to stay in Best Western Plus. Felt so good that they have laundry service, good breakfast.

Leisure Family

6/10

Pleasant

25 Jun 2025

Zenaida

The rooms has a smell, really good coffee

Leisure Family

10/10

Exceptional

19 Jun 2025

Piotr

Great pizza place and local kitchen 2mn walk

4/10

Poor

13 Jun 2025

Karen

No aor conditioning. Poor even for an airport hotel.

Partner

8/10

Excellent

05 Jun 2025

Vicki

Close to airport. Cleanliness of room.

Leisure Family

8/10

Excellent

29 May 2025

Teresa

We had an executive suite to accommodate our family size, parents and two kids, it was very cramped and expensive for the price paid.

The staff were friendly and helpful with recommendations around the area.

Leisure Family

2/10

Poor

28 May 2025

Kimberly

This place is NOT as advertised. They have no shuttle services. They are not 6 minutes from Santa Maria Novella. We also booked a classic twin bed room- we were ensured we’d have separate bedding and we did not even upon request. If you’re only looking to be here for its proximity to the airport it’s fine, otherwise everything else about this place is mediocre and a scam at best.

Leisure Friends

2/10

Poor

26 May 2025

BILLIE

The cluster

I need a full refund for Florence. The first evening we checked in, the electricity went out for the whole hotel. They said the would have it fixed shortly. We left to eat and returned and still no electricity. No air conditioning, lights or Tv. The elevator was out so we had to climb 5 stories to our room. They said fixed by midnight. Not happening. In the morning we couldn’t shower in the dark . We requested help down 5 flights of stairs with our 8 bags. They never came to help. I’m 74 with a heart attack and 3 stents. My sister in law is 69 and open heart surgery. We carried our bags down 5 flights of stairs. The charged a city tax that they didn’t refund and since they didn’t speak hardly any English, they couldn’t find or help or recommend another hotel. We wasted a full day out of our 2 in Florence because of this mess. I need a full refund for the Florence portion including the city tax. And a large credit for future stays.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Jacqueline

Very clean & convenient hotel for short stay before early morning flight from Florence. Bonus that they had a decent restaurant so we didn’t have to go looking for food.

Leisure Family

10/10

Exceptional

23 May 2025

Natalie

Good customer service, clean, friendly

Good location

10/10

Exceptional

20 May 2025

Jessica

The staff were very friendly and the room was quite cute. It was clean and very quiet. There were blackout curtains and a full sized bath. I would highly suggest staying here.

Leisure Self

10/10

Exceptional

16 May 2025

Maris

Great staff

Leisure Partner

2/10

Poor

15 May 2025

Blesilda

There was a power outage in the building all night and was poorly handled by management. No assistance was given. No running water or bottled water provided. Made our stay very distressing.

Leisure Friends

2/10

Poor

12 May 2025

Ran

This hotel is very old, definitely not 4 stars looking!
When we arrived, the power for the whole building was out until the next day.

8/10

Excellent

07 May 2025

Marios

A perfectly serviceable hotel by the airport.
They did a good job bring the rooms up to date, even though they still need to make some changes like the wardrobes, and perhaps using more timeless colours on the walls. More importantly though, the windows need to be replaced as they allow for quite a bit of noise to come in.
Other than that, the staff are friendly and the rooms are clean and comfortable .

Leisure Self

8/10

Excellent

05 May 2025

Martin

Ok

Leisure Self

8/10

Excellent

03 May 2025

Victor

The personal in reception was very helpful. There was no time for breakfast because we left real early for our flight, so I can't provide a full review.

Leisure Partner

6/10

Pleasant

23 Apr 2025

Adel

Rooms were well kept everyday. It can be a bit noisy outside. Breakfast buffet was the same food everyday. Front desk staff was helpful.

Leisure Family

8/10

Excellent

21 Apr 2025

Lori

Good breakfast buffet

Leisure Family

10/10

Exceptional

20 Apr 2025

Senthilkumar

Clean property bit far from Florence Eurail station but if you plan your transport to property it would work nicely.

Business_and_leisure

8/10

Excellent

17 Apr 2025

BINH

Good

10/10

Exceptional

17 Apr 2025

Johnny

Great breakfast

10/10

Exceptional

14 Apr 2025

Simranjeet

Gil seppe at front desk was very friendly and helpful. Wonderful breakfast experience! Georgia at breakfast was incredibly friendly, welcoming us with warm smile and great service. She was very attentive. Our stay was overall great, would recommend anyone looking for a 2-3 day stop to explore nearby attractions.

Leisure Partner

4/10

Poor

13 Apr 2025

Arnoldo

Los turistas no europeos no siempre sabemos las regulaciones de los países. Deben de dar a conocer las regulaciones del aire acondicionado, ambientar las habitaciones para que puedan tener una buena ventilación. En la que nos quedamos la ventana apenas se podía abrir y dejamos encendido el aire acondicionado para enfriar la habitación, nunca supimos que no funcionaba en esta época. En una de las camas habían cabellos.

Leisure Family

8/10

Excellent

10 Apr 2025

Jean-Philippe

Good for one night close to the airport

Leisure Family

8/10

Excellent

10 Apr 2025

JORGE

Our stay at the hotel was ok; however, after staying for around 4 days we found variety of food at the breakfast buffet to be limited repeating the same food everyday and little options. Also there was no coffee in the rooms. We recommend alternating variety of food to have at least two or three options ti choose fron every other day

10/10

Exceptional

07 Apr 2025

Judith

Very courteous and helpful staff

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Jeff

our room smelled and we were much further then the ciry center then we thought, which was our fault

Leisure Family

10/10

Exceptional

22 Mar 2025

SVEN

Very friendly staff

Business Self

8/10

Excellent

18 Mar 2025

Joseph

The property was clean and staff professional!

Leisure Self

6/10

Pleasant

10 Mar 2025

MIRIAM

Hotel staff was great.

Leisure Family

10/10

Exceptional

06 Mar 2025

Candace

Spacious and clean with a large bathroom.

10/10

Exceptional

05 Mar 2025

Adrian

Excellent

Family

6/10

Pleasant

03 Mar 2025

Arnoldo

Only stay a single night and avoid restaurants

Restaurant staff need to be friendly, lack interest to the customers, food & menu very plain and needs more structure vs price and fees like formal restaurant but it’s so far to be a similar one. Unfortunately it is the worse experience in our multiples hotels in the trip.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Kenji

Close to the airport. Clean rooms.

Business_and_leisure