Name: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cuzco, 08000, PE

10/10

Exceptional

02 Aug 2026

Viktor

Lugar magnífico y muy bien ubicado!

6/10

Pleasant

27 Jul 2026

Tuhina

We had a reservation for 2 rooms for 2 nights. The first night, they put us up in non air-conditioned rooms and it was awful. It was 80+ degrees in the room, and the built-in unit only blew hot air. The windows only cracked open, so we couldn't get any rest our first night. We talked to the front desk in the morning, and they said they'd look into it. When we returned in the evening, no one had done anything. We had to talk to another person at the front desk, and they agreed to move us into 2 air-conditioned rooms. It seems that it should be made clear when you make your booking if you're getting AC or non-AC rooms. The rooms were a bit cramped, but otherwise clean.

The breakfast buffet was excellent, and the staff there was wonderful.

10/10

Exceptional

25 Jul 2026

Rajiv

Beautiful hotel with a great location. Staff is excellent and all needs are taken care of. The restaurant os very good including for vegetarians.

10/10

Exceptional

20 Jul 2026

rosa

Amazing hotel, staff friendly and helpful from front desk to cleaning crew. Everyone was super polite and nice. Centrally located in front of Qorikancha and a few blocks from
Plaza de las Armas. Plenty of restaurants even hotel restaurant food was delicious. I would stay here again if we come back to Cusco.
The cons about hotel would be WiFi was spotty and laggy at times. Also bathroom can use an option of better lighting as a lady who likes to wear makeup good lightning is a most. Overall great hotel.

Family_with_children

8/10

Excellent

19 Jul 2026

Jai

Very nice property, and great location

Family

10/10

Exceptional

19 Jul 2026

Christie

Incredible staff and amenities. Beautiful place and staff goes above and beyond to make sure you are accommodated and comfortable.

Self

4/10

Poor

08 Jul 2026

Jacqueline

Not worth the price. Shower is not situated properly without flooding the floor. Did not know the water had flooded the floor and stepped out and almost fell. Dangerous for someone not aware.

Self

10/10

Exceptional

06 Jul 2026

Ben

Our stay at Palacio del Inka was absolutely outstanding. The hotel is stunning, the staff went above and beyond to make us feel welcome, and every detail reflected the rich history and beauty of Cusco. We couldn't have asked for a better place to stay and would gladly return on our next visit.

Family_with_children

8/10

Excellent

05 Jul 2026

Ayesha

The property was lovely. The food was good, location was excellent. One thing I didn’t appreciate is that I was told I’d be given a 25 USD spa credit. I used the spa for both days of my stay, and both times, the spa people tried to convince me to extend my treatment rather than apply the credit! So if my treatment was for 60 minutes and 220 soles, they asked me to consider an extra 20 minutes instead of applying the 25 USD discount. It was only after I insisted, did they relent. I found it tiresome especially because it wasn’t a one time thing, they were quite persistent and I had to really hold my ground to apply the amount rather than extend my treatment.

Family

10/10

Exceptional

30 Jun 2026

KATHERINE

Excellent staff greeted us right away. We were able to grab a very nice lunch in the patio area after a long flight. Room in excellent condition. We loved the tour of hotel with an Inca show at end and tried the Pisco Sour class. Breakfast buffet cannot be beat. We went late the first day and it was quiet and leisurely. If you go early, expect more crowds. The food variety is wonderful and authentic. Harp music added to ambiance. Highly recommend this hotel!

Friends

10/10

Exceptional

23 Jun 2026

Crystal

There are simply not enough stars to rate this hotel. I have traveled to many places and enjoyed wonderful experiences, but nothing compares to my stay at Palacio del Inka. The vibrant colors and timeless charm of the property truly create the authentic Peruvian atmosphere every traveler hopes for.

The rooms are spacious, impeccably maintained, and exceptionally clean. The beds are incredibly comfortable. Although the hotel is nestled in the heart of the city, it is tucked away just enough to offer peace and quiet. Nearly everything you need is within walking distance, and it serves as a convenient pickup point for many tours. The airport shuttle service was both affordable and punctual.

Beyond the ambiance and location, I must express my deepest gratitude for the concierge team, who are truly what make this hotel extraordinary. They greet you with genuine warmth each day and check in on you as if you were family. The altitude was challenging for us sea‑level visitors, but their compassion and attentiveness were unlike anything I have ever experienced. From providing complimentary oxygen to offering cold towels and even calling after our tours to ensure we were feeling well, their care went far beyond expectations.

I could not find a single thing to complain about, even if I tried. Thank you to everyone at Palacio del Inka for making our Peruvian vacation seamless and truly magical. You will remain in my memories and my heart for a lifetime.

Friends

6/10

Pleasant

17 Jun 2026

Ana

I was disappointed with this hotel. It’s definitely a 3 star hotel. Overpriced and room was super small, old and in need of a serious renovation. Definitely will not stay here again and neither should you. The restaurant was great for dining in. Room service was a disaster!!!!! You have to call the front desk to place a room service order. They got our order wrong twice. We waited over an hour for them to get our order right, not impressed at all.

Partner

10/10

Exceptional

15 Jun 2026

Alexandro

Hotel and staff is awesome and in a great location.

Friends

10/10

Exceptional

14 Jun 2026

Somes

Excellent property in the best location of the city. The building itself is like an are gallery.

Partner

10/10

Exceptional

11 Jun 2026

Kelli

We had very clean rooms and nice staff!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Mariano

Everything was perfect!

Family_with_children

10/10

Exceptional

07 Jun 2026

Jennifer

Loved all the details including daily tours of the hotel and its history, the art, the pisco sour class, 24 hour access to cacoa tea and the wonderful concierge staff.

Partner

10/10

Exceptional

07 Jun 2026

remo

Fantastic place, we stayed here last year also, the stuff are really amazing specially Waldy, very helpful on everything, great location.

Family

10/10

Exceptional

03 Jun 2026

Ziya

Great location in Cusco. The hotel can enjoy an upgrade. Breakfast was top notch.

Partner

10/10

Exceptional

31 May 2026

Elena

restaurant, idoor garden space, gym, spa and steam, art gallery

Family

10/10

Exceptional

29 May 2026

Asha

This hotel stay was wonderful! The staff was so very welcoming and helpful. The property was beautiful and extremely cozy. I would definitely return and stay here again.

Self

10/10

Exceptional

25 May 2026

Elaine

Beautiful hotel with very well appointed rooms, lovely communal areas with places to sit and friendly, helpful staff. Great breakfast and lovely bar area. Location is excellent - you can walk to Cusco centre and around the area from the hotel. Only down side is the rooms are dark.

Partner

10/10

Exceptional

15 May 2026

Jennifer

Convenient location!!
Excellent stay!!

Partner

10/10

Exceptional

07 May 2026

Mariela

El servicio, el recibimiento, las atenciones fueron al 100%. Tuvimos una hermosa estadía. 😃❤️

Partner

10/10

Exceptional

25 Apr 2026

Paula

Excellent staff, attentive and friendly.

Partner

8/10

Excellent

24 Apr 2026

Paul

We had some initial issues with our room - smell of sewage and poor functioning shower. Staff helped us to move to another room but this one did not have air-conditioning. Third time luckily we were fine. Staff at the hotel, were good. Special thanks to Josver who was excellent.

Partner

10/10

Exceptional

21 Apr 2026

Molly

Great hotel

Family

10/10

Exceptional

20 Apr 2026

Guy

Great hotel, well located for main square area but without being in the hubbub. Staff are fabulous and rooms well laid out.

Friends

10/10

Exceptional

20 Apr 2026

Jose

Everything was excellent—the service, the friendliness—simply excellent. Just one observation: the rooms do not have air conditioning. Not everyone likes AC, but if you are accustomed to it, be sure to mention it to the concierge; they will help you out with a portable unit. They find a solution for everything. Excellent staff.

Friends

10/10

Exceptional

09 Apr 2026

Joseph

The staff was very attentive to our needs. My wife received oxygen as soon as she arrive due to the altitude sickness. Providing a schedule for spa time outside of the office hours was handled well by the concierge. All in all, I highly recommend this hotel to family and friends!

10/10

Exceptional

09 Apr 2026

ZOLANI KGOSIETSILE

Shops in close proximity. Great area to walk and explore. Concierge team are superb especially Lidia and Elmer.

Partner

10/10

Exceptional

07 Apr 2026

Arthur

Super nice staff

Family_with_children

10/10

Exceptional

27 Mar 2026

Debra

Absolutely beautiful hotel in a lovely area. Sadly lacking a vanity kit in the bathroom eg no shower caps or ear buds, that type of thing. Fabulous breakfast too. Would highly recommend.

Partner

10/10

Exceptional

19 Mar 2026

TUBA

Great hospitality and welcoming staff, good food and service, very good location and clean rooms.

Family

10/10

Exceptional

18 Mar 2026

TUBA

Friendly staff, great food and amazing rooms.

Family

10/10

Exceptional

01 Mar 2026

Juan Pablo

The best staff!!!!. The hotel is absolutely wonderful and full of history, but the staff?, goes above and beyond to make you feel like royalty!

Partner

10/10

Exceptional

20 Feb 2026

Debra

Beautiful historic building in the heart of Cusco. Walking distance to major sites. Great breakfast buffet.

Friends

10/10

Exceptional

11 Feb 2026

Mariola

Palacio del Inka, A Luxury Collection Hotel by Marriott in Cusco is a fantastic place to stay. The location is perfect within walking distance of the main attractions, making it easy to explore the city.
The hotel is beautiful, very clean, and full of character. The staff are incredibly friendly and helpful, always going the extra mile to make you feel welcome. The bar and restaurant are excellent, with great food and drinks in a lovely atmosphere.
And of course, a special highlight is Inti, the cute alpaca who visits the hotel every day, such a charming and unique touch! Highly recommended.

Leisure Family

10/10

Exceptional

28 Jan 2026

Margritt

Staff is incredibly hospitable! They go above and beyond to make sure you enjoy your stay!

Partner

10/10

Exceptional

15 Jan 2026

George Verner

What a beautiful hotel! The staff were super friendly and so helpful. It was a pleasure staying there.

Leisure Self

10/10

Exceptional

14 Jan 2026

Robert

Great location, excellent facilities, helpful staff.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Esteban

Great property and very well locates

Leisure Partner

6/10

Pleasant

28 Dec 2025

AARTI

We booked for 4 people and when we reached we errr charged again for 4th person. I even showed them the booking but they kept arguing.

10/10

Exceptional

24 Dec 2025

Maria

If submerging in the inka culture is what you’re looking for, Palacio del Inka will fulfill your desires. The property’s location is the best, right next door to the templo del sol, minutes from Plaza de Amara’s and the main avenue, full of history and incredible architecture. The hotel itself has many experiences for you to dive in, great breakfast buffet, and at atmosphere that draws you in. They bring the baby alpacas to you in their private patio, and all the alpaca textiles you can think of at your fingers tips. The service is impecable from the ushers to the housekeeping staff, they all have your comfort first of kind. 100% recommended.

6/10

Pleasant

20 Dec 2025

Laura

A cool property. Breakfast was first rate. Staff was excellent. Hotel tour and pisco sour lesson were fun experiences. Spa staff were great and went out of their way for us to have a great time, we enjoyed the water circuit. The baby alpaca in the courtyard is adorable. I would rate this property 4 stars except the room was extraordinarily tiny- too small for 2 travellers each with a suitcase. As well, the daily \"destination fee\" - a standard practice of Marriott properties now - is an irritant. It's obvious it's an irritant for many guests since as soon as you check in they give you \"consolation coupons\" while explaining the fee- but, for example, in order to redeem the spa coupon you have to spend substantially more, and you get 1 coupon per night but, if you arrive late the first night you won't be able to use the coupon and then they will give you a hard time if you try to use both the next day (not to mention, as a couple, it would not be unusual to want to go to the spa together). These \"destination\" or \"resort\" fees are disingenuous since they are mandatory and should simply be part of the room rate. Another thing of note is the hotel isn't air conditioned. Apparently air is being installed. The room wasn't hot but it gets stuffy without anything to circulate the air.

Partner

8/10

Excellent

30 Nov 2025

Ismail

Well located hotel. Proper 5 star. Breakfast excellent.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Pablo

Great hotel. Clean room, amenities and very attentive staff.

Leisure Friends

10/10

Exceptional

24 Nov 2025

Marguerite

Exquisite. From the lobby, to the courtyard, to the room.

Partner

10/10

Exceptional

23 Nov 2025

Bryanna

Amazing beautiful hotel
Lots of history
Staff super nice/excellent service
If you can do the Pisco lesson at the bar with Daniel!

Leisure Family

10/10

Exceptional

23 Nov 2025

Marguerite

Exquisite art & antiques-filled hotel. Would have loved to stay forever. Gorgeous rooms, wonderful staff & breakfast

Partner

10/10

Exceptional

14 Nov 2025

Julie

Very clean and safe with extremely attentive staff. Great location for restaurants and shops. I would highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Ricardo Esteban

Staff and beautiful hotel. Incredible service and wonderful concierge.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Shirley

The staff was amazing! Concierge service was great, constantly asking if there was anything we needed! Had our lunch ready at 3am for a day of tours!

Leisure Partner

10/10

Exceptional

21 Oct 2025

Hilary

Great hotel. Great spa.

Leisure Friends

8/10

Excellent

17 Oct 2025

Nanda

It’s a nice property but not 5-star quality. Rooms and property are old and looks dated, smells of mildew and musty. Location is close to plaza. Staff was friendly but service quality was mixed.

Leisure Family

10/10

Exceptional

08 Oct 2025

Shai

Wonderful hotel. Wonderful staff. Expensive but worth it.

Partner

10/10

Exceptional

06 Oct 2025

Jeanne

Great spa

Leisure Family

10/10

Exceptional

05 Oct 2025

Jennifer

Beautiful with excellent staff, good food and great cocktail bar

Leisure Family

10/10

Exceptional

05 Oct 2025

Lauren

incredible hotel, so much history and decor is above. we stayed here directly after finishing our 5 day trek to machu pichu and it was a TREAT. we did book ourselves the presidential suite so i feel like staff treated us a little more nicer because of that but everyone was so kind. the room was STUNNING and that courtyard was incredible - having breakfast their in the am felt like royalty. showers were awesome, i wish the tub was a little more of a ~ tub ~ but it was just a classic one you find in the average house. all the beauty products provided were great.

Leisure Friends

10/10

Exceptional

01 Oct 2025

Judith

Attended international SKÅL CONFERENCE ONLY NEGATIVE was Rm 117 no where to hang WET TOWELS
left on the counter and they kept replacing them. No one replaces towels at home everyday or sheets every second day…waste of water, time and money. If towels are not on the floor they ar CLEAN. PLEASE INSTALL HOOKS SO PEOPLE CAN HANG UP TOWRLS….THERE IS LOTS OF WALL SPACE…because it’s not eco friendly …it really bothered me. Otherwise our stay was excellent ..tamara macIntosh

Business

10/10

Exceptional

20 Sep 2025

Alison

This was an experience like no other and exceptional in every way. Staff were extremely helpful, courteous and professional. The building itself is like a museum (it actually was until the 1970s!) so expect to see genuine historical art on the walls, remnants of Inka stonework, original colonial architecture. The restaurant is excellent for breakfast lunch or dinner. We only stayed one night here for my birthday and the hotel sent up a birthday cake to the room!! I was blown away. I’ve never paid this much for a room in my life but it was 100% worth the price point. If they offer you a discounted upgrade, take it!! I’ve never been in such an opulent room and the name of the hotel is apt - Inka Palace - I felt like royalty. Handy to know: the hotel is steps from some excellent shops, ruins and restaurants. There is an ATM in the lobby and the front desk will break large notes for you. Absolutely exceptional. When I’m next in Cusco I will definitely be back! Hopefully for a longer stay!!

Leisure Partner

10/10

Exceptional

13 Sep 2025

donna

Beautiful Hotel

A beautiful hotel in a prime location, near shopping and dining. The staff here is the best I have ever encountered with. Everyone was so kind and helpful. I used it as a base for many hiking excursions so I didn’t get to utilize all the amenities they have . Only about a 20 minute ride to airport

Self

10/10

Exceptional

13 Sep 2025

Alan

Palacio del Inka was a first class hotel, the staff, particularly at reception were very very good, so much so it became a little robotic, however, l can’t away that they couldn’t do enough for us. The SPA was excellent. Breakfast was exceptional however wasn’t as consistent as it should have been for a 5* ie the first morning there were no clear tables at all and all seemed a little chaotic, however the staff were doing their best. The hotel lacked air con in the rooms and at £300 a night no acceptable, given the altitude oxygen could have been pumped into rooms to aid that feeling, lm sure the bar would have been busier had guests felt better. The place was spotless and the ambiance was second to none. A pleasant stay but some gaps that need to be addressed for such a prestigious hotel.

10/10

Exceptional

05 Sep 2025

Steve

Incredible hotel in central Cusco!

Palacio del Inka, a Luxury Collection Hotel
By Marriott in Cusco is a first class hotel with first class service and within walking distance to all of the central Cusco attractions. They also have a baby Alpaca that you can pet each day in the hotel courtyard! 😁
We stayed in room 462 which has a little balcony with outstanding views of the city.
The king bed was so comfortable and the room had a large tv with Spanish and English channels, an in-room safe, small refrigerator, iron, espresso machine and other fabulous amenities. Clean and good AC!
The hotel has an amazing bar an restaurant and the staff were incredibly friendly, attentive and helpful. The breakfast buffet was outstanding, additionally, you could order eggs to your preference (also included). They even placed a birthday cake in our room for my birthday. They will also arrange airport pickup and transfer to the hotel for approx $25.
Just an outstanding hotel in an excellent location with incredible staff.
Stay here if you are going to explore Cusco!

Partner

10/10

Exceptional

29 Aug 2025

Eric

The hotel is in a beautiful historic building and is very conveniently located close to shopping and historic sites. The staff were very pleasant and helpful.

10/10

Exceptional

24 Aug 2025

Lan

Gorgeous hotel, very helpful staff, amazing location. I would definitely come back.

Leisure Family

10/10

Exceptional

23 Aug 2025

Lidia

Totally loved this hotel !

Leisure Friends

10/10

Exceptional

19 Aug 2025

Adolfo

Luxury property with all the amenities and fabulous staff.

Leisure Friends

10/10

Exceptional

13 Aug 2025

Allison

Beautiful, centrally-located hotel with the absolute best staff.

10/10

Exceptional

07 Aug 2025

Dominika

It is beautyful property. One of the best hotels i ever stayed at.

Leisure Family

10/10

Exceptional

24 Jul 2025

Robert

This historic property is in fact a museum and a 5-star luxury hotel located across the street from the must see Qorikancha. Our experience was outstanding. Hot tea in the lobby. A baby lima in the plaza by the restaurant. Outstanding service with people waiting to assist you everywhere you go. The restaurant provides excellent food, with lovely, soothing live music. The buffet breakfasts had all the high quality offerings one could hope for. The room was plush and luxurious (even if a bit small), with beds one sinks into, plush first rate robes, towels, bedding and pillows, hot showers. Don't miss the free tour of the hotel at 5p, done by a very accomplished young man who provided a lot of information one would not have gotten otherwise. It ended with a moving Inka ceremony of music and dance. After 10 days in a series of nice but simple hotels in Pisac, Ollantaytambo and Machu Picchu, it was nice to enjoy the comforts of the Palacio for 3 nights, while seeing the sights in Cusco.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Michelle

The hotel staff were friendly and helpful. The rooms and bathrooms are spacious and clean. The hotel is conveniently located. I would recommend staying here.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Lee

Great spot. Central. Very helpful staff. Spa was great!

Leisure Family

10/10

Exceptional

14 Jul 2025

Steven

Amazing high end property. Not cheap but worth every penny.

10/10

Exceptional

14 Jul 2025

Necla

Excellent hotel. Very helpful staff

10/10

Exceptional

12 Jul 2025

Susan

The hotel experience of your dreams!

Most amazing hotel experience... Beautiful hotel with incredible history. Staff was unbelievably friendly and helpful. Breakfast was extraordinary with infinite choices included and live harp music! The free hotel tour and pisco sour making class were delightful surprises. Rooms are large with modern amenities and there's a spa on site. Location is convenient to many restaurants, shops and sights. Really cannot say enough about how much we loved this hotel.

Partner

10/10

Exceptional

01 Jul 2025

Gerardo

Great place to stay

Leisure Partner

6/10

Pleasant

23 Jun 2025

Jaclyn

You are paying for the history and location. Room condition nothing above 3 stars. Food is very basic. Very expensive and not worth the price

Leisure Family

2/10

Poor

21 Jun 2025

Jasminder

Hospitality was bad at the restaurant. Staff needs more training and to be more polite.

Leisure Family

10/10

Exceptional

14 Jun 2025

Erica

Beautiful property, Spa really good, breakfast lots of options and super good!
The bedding super premium quality
We had a great time

Leisure Partner

10/10

Exceptional

14 Jun 2025

Edlyne

Beautiful hotel with amazing staff.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Laura

Wonderful hotel in great location. All the staff are amazing. Our suite was roomy and comfortable.

Partner

10/10

Exceptional

31 May 2025

sergio guillermo

Na

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Edlira

This is an old palace, it feels like in old movies 1800’s, there are 2 big courts inside the property, one of them has outdoor restaurant and it is so beautiful, it feels so unique. Staff is wonderful, they help you with everything you could ask for

Leisure Partner

10/10

Exceptional

20 May 2025

Scott

A great property for visiting the Sacred Valley. Very central to many key sights. Felt secure without being intrusive. Service staff everywhere was exceptional in all areas of the hotel. Great experiences included to round out the stay including on site weaving, traditional music at breakfast, baby alpaca for pictures, pisco sour lessons. Highly recommended! Many Marriott hotels could learn from their example.

Leisure Partner

2/10

Poor

19 May 2025

Gennesis

The customer service is subpar. I accidentally double booked this past weekend with another marriot hotel 5 MINUTES from this location. As a loyal member I always try to check out the different properties. My partner and I were excited to check palacio del inka out later this week while we are still in the Cuzco area, but after 2 days of trying to contact the property and now their decision to not refund us for a sincere mistake is ridiculous. I will never give my support to places that don’t treat travelers with decency and respect

10/10

Exceptional

18 May 2025

Jose

Best hotel ever

Leisure Partner

10/10

Exceptional

16 May 2025

Debbie

Cusco luxury atay

Very nice room and comfortable bed. Great service and food. Due to small windows and lack of fans and ac, rooms can get very hot/stuffy. You can ask for a fan at front desk if it becomes too stuffy. Location is lovely as pretty central but not in San Blas so no hike yo and down hill needed to get to hotel. The building is an old Spanish colonial palace built upon an Inka temple and they do a tour which I recommend taking!

Partner

10/10

Exceptional

10 May 2025

Jennifer

Loved the hotel. Among the best I stayed at. Gorgeous, clean, staff excellent. Highly highly recommend

Leisure Self

10/10

Exceptional

05 May 2025

Truett

Absolutely fantastic place in the best location.

10/10

Exceptional

27 Apr 2025

Shannen

This property was so beautiful! Everything from the food, spa, and staff was a 10. We would definitely stay here again!

10/10

Exceptional

27 Apr 2025

Gisella

Beautiful hotel !! Amazing experience. The staff is very helpful and knowledgeable.

10/10

Exceptional

27 Apr 2025

Kimberly

Book the hotel! Must stay.

Best hotel we have ever stayed at. Every part was the best part of our whole trip.
Best parts:
1. Lobby- beautiful! Tea and water, beautiful!
2. Room!- family room- 2 rooms, tons of space, chocolate and fruit gift from hotel
3. Breakfast! 10/10. Can eat outside in courtyard with the harp being played feet away.
4. Food and drinks!- 12 days in Peru and kids wanted a pizza which did not disappoint: pepperoni on bar menu one of the best pizzas boys have ever had!
5. Concierge- Ruth and Francheska went out of the way to make us feel welcome and special. Even helped us plan a special visit to PokePark (which was a flop but actually fun) and find our lost item from vehicle to airport.
6. Tour of hotel-5pm daily that ends with Incan Musical experience in the courtyard as the staff are lighting the candles at sunset- will never forget this!
7. Facility- location amazing with a warm and incredibly unique feel, super welcoming we didn’t want to leave!

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Raphael Del

Staff was excellent, especially Elmer.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Natalie

Beautiful property!

Leisure Partner

10/10

Exceptional

18 Apr 2025

Christopher

A Palacial Hotel

This is a wonderful hotel - well located in a good neighborhood. The hotel itself was a 500 year old Palace that was converted into a modern hotel. It has a great bar and dining facilities. I highly recommend it!

Friends_and_family Family

2/10

Poor

18 Apr 2025

Paromita

Poor value for money

We stayed two nights at the hotel and although we had booked a room for three using hotels.com, and the accomodation was fully prepaid, we were charged USD252.80 additional at check out for my son's stay and \"mandatory\" local charges. The age of my son had somehow been incorrectly captured by the hotel.com website (only for this booking among 5 other bookings where this did not happen) but at the time of check in we had clearly been informed we will be charged only an additional USD80 for his stay for 2 nights in addition to GBP 600+ already paid at the time of booking and the USD 76.80 to be charged locally for additional services. At check out it turned out to be a charge of USD 80 per day for my son's stay and this was not clearly communicated. This was very disappointing as we had clarified this at check in and had to pay ina rush at check out.

Coffee machine in the room did not work, we tried several times and it didn't even have the right plug for the power socket. Also no electric kettle for tea at night. For rooms priced ultimately at over GBP400 for night for two adults and a child, it felt very sloppy.

Otherwise its a historic property, with beautiful architecture and good location. Decent breakfast and the morning cappuccino was pretty good. Staff were generally polite and courteous esp at the door, restaurant and the Rumi bar. Wouldn't recommend though because if poor communication as happened with us and not very good valey for money!

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

KIMBERLY

Service was friendly and accomodating. Location was perfect. Breakfast spread was delicious.

Leisure Friends

10/10

Exceptional

09 Apr 2025

Steven

The staff are extremely helpful and very prepared for altitude sickness.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Marcelo O

Absolutely loved this place. Food was excellent and room and property were beautiful. More important staff was helpful and friendly. Never had such excellent service.

Leisure Partner