Relaxia Lanzasur Club

Spain , Lanzarote
PLAYA BLANCA, Gran Canaria - Montaña Roja, 26
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50 reviews shown

10/10

Exceptional

02 Apr 2025

Rachel

Amazing hotel, has everything you need for a relaxing time, close to the beach and shops, easy to navigate around, beautiful weather and scenery, water park is amazing, entertainment amazing, very recommended

6/10

Pleasant

27 Mar 2025

Barry

Food Labelling; appalling
I wouldn’t recommend this hotel purely based on this. Especially if you have specific diet preference, intolerance or allergy. There was a vague attempt at labels but it definitely wasn’t clear or consistent.
Entertainment: Oh dear, it was a bit of a mess in the evening with screechy presenters

8/10

Excellent

16 May 2024

Danielle

Great 3* all inclusive, good value for what you pay. Brilliant team of entertainment staff really great for the kids. Good selection of food and again for a 3* it’s fine and what you’d expect, lots of variety and options throughout the day at the snack bar too. Rooms a bit basic and shower flooded each time we used it but the room on the whole was clean and hygienic. Comfy beds and pillows!

Leisure Family_with_children

10/10

Exceptional

13 Sep 2019

Verified traveler

Amazing, loved it. Great location. We even had a holiday cat !

Friends_and_family Partner

10/10

Exceptional

09 Feb 2019

Verified traveler

It was a truly relaxing break, we had a lovely time - the food cooked on the hotplate was first class, lovely staff, and free beer on tap, just avoid the wine

Leisure

10/10

Exceptional

06 Sep 2018

Max

We had a great time. Can’t fault anything. Maybe add an extra sunbed for each apt. There is one!

8/10

Excellent

03 Apr 2017

Verified traveler

Value for money, ok for people on a budget.

Partner

6/10

Pleasant

22 Dec 2016

Daphne

Beware the dividing door.

Nice refurbished bungalows but the dividing door is an issue you can hear every word from neighbours.

Partner

8/10

Excellent

09 Sep 2016

Verified traveler

Good, but not perfect!

Overall good experience, with few things to improve. Entertainment was quite bad, we ended up walking by promenade nearly every evening because of that. All inclusive food is ok, do not expect 5 star service, if you not fussy you always find something to eat, but trays needs to be changed much quicker! Our advice to come to canteen at it opening, less stress! Bungalow was quite small but very nice with comfy beds. Also cleaning was dry only, so quite dirty. Wifi not included, and very expensive as you pay per user, not per bungalow at a cost of €25 per week. Wifi quality was very bad especially in the evening. Aqua Lava was great and just 5 min walk from our bungalow. Overall pleasant experience, but we probably won't return.

Family

10/10

Exceptional

19 Jul 2016

caroline.

Nice complex

Very nice complex, would definately recommend to a friend, staff were so friendly and helpful. Perfect for families, plenty for children to do.

Family

8/10

Excellent

30 Apr 2016

Garry

Brilliant stay for families, waterpark, pool great. Beach just a short walk away.

Family

8/10

Excellent

19 Apr 2016

Steve

Better than expected...

Upon walking into the main reception the noise of the children / parents made me think we had made a mistake... we wasn't looking for a loud Butlin's holiday with a poor buffet service etc. However once we got to our apartment the noise level was non existent and our rooms were clean and tidy. Upon venturing back to the all inclusive buffet we were very pleased with the choice and quality.. Something for everyone and even if the burgers didn't look appetizing the salads would make up for it.

Overall for what we paid and what we received we couldn't complain and if you have children and want to find somewhere in Lanzarote to go then we cannot fault this location. Even if you are a couple wanting a relaxing holiday, once away from the central pool/dining area its peaceful.

6/10

Pleasant

02 Apr 2016

Verified traveler

Not bad!Little improvements would make this great.

Overall the hotel wasnt too bad. Nice big pools and water park was great. Friendly staff and entertainment team were great. The selection of All Inclusive drinks was really poor worst I have experienced on our previous holidays. Also the free wifi is not for everyone it all depends on your tour operator and to our disapointment booking via hotels.com didn't include wifi and was quite expensive if you wanted to pay for it.
The bungalows were quite small inside but you spend most of your time out and about anyway, Tv had 2 english channels one was news. Would we go again? Perhaps not think we would look around and go to another hotel.

Family

8/10

Excellent

19 Mar 2016

Deepa

Relaxing stay!

Good value for money!! Really enjoyed my stay here. Playa flamingo beach just 5 mins walk from the hotel. Lots of shops and restaurants nearby as well. Can't wait to go back.

Partner

10/10

Exceptional

23 Feb 2016

archibalds

Great staff, great food highly recommended

We had a great break here and this 3 star hotel delivers way more than we expected - it was brilliant value and the food was really excellent with a great choice... All the staff worked really hard and were incredibly friendly...the cleaning staff were so friendly and cheery... The hotel was far busier than we expected for this time of year but that was a good thing as it created a great atmosphere and the staff coped so well... Having access to the water park was a huge bonus for us and we would definately return to the hotel again and recommend it no problem.

10/10

Exceptional

25 Jan 2016

Pit

Relaxing stay

We have just returned from Relaxia Lanzasur club. The stay was a pleasurable experience and we are looking forward to go back there maybe next year.
The information I am looking for in other reviews are food, facilities, staff, cleanliness and beach.
The Relaxia offers good value for your money.
The food: good variety and available through the day in the restaurant or pool bar. Help yourself beer, wine or non alcoholic beverages. All inclusive drinks in the bar or pool.
Facilities: Its ageing slowly but still good, no aircon in our bungalow. WIFI cost €25 per week and it works in only one device. It might be cheaper to buy Spanish prepaid sim with 600MB internet allowance for €10.
Cleanliness: Room smelled nice when we arrived and I have seen many ladies cleaning the bungalows. The fresh towels every 3 days. I found papers under the bed though.
Staff: Very friendly and the biggest asset if the hotel. Children are well entertained after dinner, not much for adults but there are games near the pool.
Beach: clean and nice beach located within 5 minutes walk. The best beach is in Papagayo, 20 minutes drive, it costs €3 to enter and a bit harsh ride as no asphalt. Free entry to hotel own aqua park.

Enjoy your stay!

8/10

Excellent

07 Jan 2016

therese

Not for me

Never a fan of all inclusive and now I know why. A gin and tonic that tasted only of flat tonic even after asking for a gin top up. Didn't drink it and even after purchasing a premium drink felt it was watered down . Food was ok but dull in general but the most amazing thing was dinner was over and done with by 9pm. I prefer to eat around 8.30 but by this time the choice was limited and by 9pm everything had been cleared away! Who closes their restaurant at 9pm? On the positive side the rooms are good and the complex is well laid out. Pool bar staff were great. Reception lacked staff and insufficient information is provided at check in. Overall probably represents good value for families who want to eat and drink all day without worrying about the cost.

Partner

8/10

Excellent

19 Dec 2015

Daphne

lovely short break in the winter.

Water park excellent. very good food .very clean

Partner

10/10

Exceptional

20 Nov 2015

Monika

Family friendly hotel

Nice and friendly staff, they are working really hard to provide good service. I was in few different hotels and this one has one of the best meals . Choice is not impressive but everybody will find something to it. Great chose of different vegetarian dishes. Good quality. Aqua park is small but clean and safe. Great fun for kids. Clining service is 5 times a week and towels changing every 2-3 days, what is more than enough.

8/10

Excellent

02 Nov 2015

marius

Nice hotel perfect for families

Good fun for kids , very spacious rooms, for a 3 star hotel is absolutely fantastic.
My only problem is that the food was far from good

10/10

Exceptional

07 Jun 2025

Stephanie

Très bon séjour D1 semaine avec nos enfants. Le parc aquatique au top, les animations sympathiques et l'ile est très belle

Friends_and_family Family

10/10

Exceptional

03 Jan 2024

Maria

Heated pool

Good location for families. We liked the room. Very quiet during the night. The food was good. One pool was heated, the other cold. Near beach 5 -7 min.

Friends_and_family Family

8/10

Excellent

12 Mar 2023

Jonna

Huoneenkorotus

Huoneemme oli upgradettu isoksi perhevillaksi, jossa myös oma poreallas. Aivan mahtava lisä. Vihdoinkin hotelli, jossa oikeat täkit ja pussilakanat sängyissä, oli hyvä nukkua.
Kolme allasta, joista yksi oli lämmitetty, tarkeni uida. Ruoka ei ollut kovin kaksista, mutta ihan ok se meni. Iltatapahtumia ja allastapahtumia päiväsaikaan.
Flamingorannalle todella lyhyt kävelymatka. Mutta nousuveden aikaan ranta jäi pieneksi.

Friends_and_family Family

8/10

Excellent

04 Mar 2023

Yascha

Fijn waterpark, prettig hotel, eten voldoende. Voor kinderen helemaal top. Ouders vermaken zich er ook prima. Prijs kwaliteit verhouding uitstekend.

Leisure Family_with_children

8/10

Excellent

03 Aug 2021

Verified traveler

J'ai passé un très bon séjour, hôtel très bien et un personnel très sympathique (surtout pour les familles).
Le lit confortable et l emplacement de l'hôtel proche de la mer.
Petit déjeuner copieux.
A recommander

Leisure Self

8/10

Excellent

29 Dec 2020

Sylvie

Très beau complexe, belle végétation entretenue. Personnel compétent et très serviable, sympathique surtout l'agent à l’accueil qui parle bien français et fait tout pour rendre le séjour des clients agréable.

Friends_and_family Family

6/10

Pleasant

13 Dec 2020

Roman

Ubicacion
Hay que pagar por calefaccion. Comida sin exuberancia

Business Self

10/10

Exceptional

10 Oct 2020

Emiliya

Estancia EXCELENTE!

¡Hotel 5 estrellas! Lo mejor de todo es el trato del personal, pasando por la recepción, los camareros de la barra, el personal en el restaurante, la animación y la limpieza! El hotel se encuentra al lado de una playa muy agradable... Estancia EXCELENTE!

Partner

10/10

Exceptional

26 Nov 2019

Verified traveler

Vicinanza della spiaggia
Pranzo e cena sempre con un buon assortimento di pietanze

Leisure Friends

10/10

Exceptional

02 Oct 2019

Verified traveler

Super complexe pour les enfants, parfait pour une famille. Points positifs : logement en bungalow (et pas appartement ou chambre), le parc aqualava gratuit et illimité, les animations pour enfants tous les soirs, buffet correct, jeux piscine à disposition gratuitement (bouée, ballon....), l’enfant est au centre de l’attention du personnel c’est agréable pour les familles.
Points négatifs : pas de changements de draps ou serviettes de la semaine (lits refait et sol lavé 1 jour sur 2), le personnel ne parlent pas français, le manque de propreté au niveau des transats piscine et tables du restaurant mais cela est du au manque’ du manque de respect des clients (et enfants).
Wifi désormais gratuite

Leisure Family_with_children

10/10

Exceptional

27 Feb 2019

Verified traveler

lo mejor a destacar es el trato del personal, en todo momento muy amables y serviciales.

Leisure Partner

10/10

Exceptional

26 Feb 2019

Linda

Toppen vistelse med all inklusive, bra pris o läge

Underbar all Inclusive anläggning! Härlig o välkomnande personal! Aktiviteter för stora och små. Stora ytor och välskött hotellområde. Bra bungalow med egen uteplats. Direkt anslutning till aquapark, inträde ingår! Stort område så placering på rum kan variera stort men vi hade tur. Nära till strandpromenaden och stranden. Bra utbud av shopping ett kvarter ovanför strandpromenaden. Nära också till hamnen om man som vi vill åka över till Fuerteventura.

Family

6/10

Pleasant

27 Jan 2019

Verified traveler

una struttura bisognosa di manutenzione.....quando piove si vedono degli stracci accostati alla base dei finestroni.....cmq il personale è molto accogliente sia nel ristorante che alla reception...gli italiani non se li filano proprio.......

Leisure Partner

4/10

Poor

15 Oct 2018

Verified traveler

Animación infantil bien.comida regular. Limpieza en la habitación fatal. Nos asignaron el sábado pasado 13/10 la habitación 416 y la entrada estaba sucia (basura en media de la puerta de la entrada) esa puerta no abría bien, lámpara exterior sucia, hamaca rota, sofa cama roto, tapa del wc rota, baño sucio.

8/10

Excellent

28 Jan 2017

Jan Ritzau

Dejligt familie venligt hotel

Et godt hotel til prisen -levede op til vores forventninger - super til familieferier - vi var 3 generationer aftsed:-)

Family

8/10

Excellent

12 Dec 2016

Viajes Baikal

Estancia perfecta

Hemos estado alojados en este hotel hace dos semanas y ha sido una grata estancia. Todo muy limpio, buen servicio, comida muy rica y el personal estupendo y muy amable. Las instalaciones están muy bien. Lo recomiendo sin dudarlo.

8/10

Excellent

07 Dec 2016

Andy und Tina

Zentrale Lage, viele Stammgäste, gutes Essen

waren zum vierten Mal hier und es war wieder ein schöner Urlaub. Nettes Animationsteam, leckeres Essen und nettes Persnal. Dicht zum Strand und zur langen Promenade. Sehr gutes Preis/Leistungsverhältnis.

8/10

Excellent

04 Dec 2016

Michael

Leuk hotel, jammer van de minpuntjes

Het eten is prima en voor ons voldoende gevarieerd. Personeel in het restaurant is vriendelijk. Aan de receptie een aantal zeer starre personen.
Jammer dat je voor het gebruik van een badhandoek €2,50 moet betalen en €8,- per dag voor het gebruik van Wifi kan echt niet meer anno 2016 en al Helemaaaal niet in een all-in hotel.
3x een gigantische kakkerlak in de badkamer maar dat kan eenmaal voorkomen hier

6/10

Pleasant

25 Oct 2016

Andreina

Relaxia o girone?

L'immagine che colpisce appena entrati è l'enorme anfiteatro circolare che racchiude le due emipiscine circondate da una selva di sdraio ed ombrelloni dove bivaccano intere famiglie e gonfiabili di ogni specie. Urla, risate, pianti, rimproveri ... e un'infinità di tatuaggi sono la coreografia di uno spaccato di vite vissute che emerge nell' all-inclusive\" negli orari canonici:un lavoro immane per inservienti e camerieri che spesso non trovano posto agli ultimi arrivati e spalancano loro le braccia. In fretta e furia sparecchiano e girano e rigirano le solite tovagliette che con il loro color marrone variegato camuffano lo sporco e impataccano gomiti e vestiti ... stessa sorte x i pantaloni sulle sedie unte e luccicose. C'è un trucco: usare uno stesso vestito x tt i pranzi, cene e colazioni ...tanto non se ne accorge nessuno! E pensare che non ti regalano nulla, anzi ... palestra, lavatrice, aria condizionata, wi-fi (tranne nell'acqua-park, limitato!!) ... il televisore è gratis ma è una scatola di 30 anni fa con scarsi canali e ... senza telecomando. I bungalow ...sono bungalow, il nostro aveva una porta comunicante - chiusa - ma che offriva un'ottima comunicazione audio con i vicini. Il cibo? meglio non parlarne ... al solo pensiero dei succhi e del caffè mi viene la nausea ... e siamo solo al mattino!

Partner

8/10

Excellent

26 Sep 2016

Viajes Baikal

hotel estupendo

La estancia en el hotel ha sido estupenda. Buen servicio, se como muy bien y variado. Las instalaciones estupendas, y las habitaciones están muy bien. Es recomendable para todo tipo de personas. Muy buena relación calidad-precio

8/10

Excellent

18 Sep 2016

Mariska

Ruim opgezet met kleine huisjes

Mooi hotel, ruim opgezet met kleine huisjes met woonkamer, keuken en slaapkamer. Privé terras per huisje. Mooie zwembaden, helaas wel veel handdoeken al voor het ontbijt op de ligbedden. Restaurant viel tegen, de variatie van het eten per dag was minimaal, weinig buitenruimte om te eten, wat je verplicht om binnen tussen de huilende en gillende kinderen te zitten,

Family

8/10

Excellent

07 Sep 2016

jose manuel

Lo que menos nos ha gustado es que hubiera que pagar por cafe bueno de máquina en el todo incluido, ademas las bebidas alcohólicas que se incluyen son de baja calidad y los cocteles regulares tambien..Si querías algun coctel mas usual como un mojito había que pagar tambien por ellos...Tampoco nos ha gustado que se limpien las habitaciones solo 5días a la semana, a nuestro parecer se debe de limpiar todos los días...Tambien tenemos que ser crítico con el equipo de animacion, sólo habla uno español..
Lo que mas nos ha gustado es la comida, la atencion de los profesionales es perfecto y las zonas comunes, piscina, parque acuatico.

Family

6/10

Pleasant

04 Sep 2016

Verified traveler

Bung redelijk, poolbar niet schoon evenals tegels.

Buiten niet goed schoon gemaakt. All.incl , hoort ook flessen water bij. Div drankjes bijbetalen, koffie niet te drinken. Vloer rest plakkerig.

Family

2/10

Poor

25 Aug 2016

Verified traveler

DELUDENTE

Servizi di un hotel a due stelle ,all inclusive ridicolo ,al bar quasi tutto a pagamento comprese le granite , il pomeriggio il bar esponeva qualche avanzo delle portate del pranzo , a pagamento anche la palestra ,all inclusive proprio per niente !

10/10

Exceptional

27 Apr 2016

riccardo

ok!!!

Ottimo rapporto qualità prezzo, ottima posizione e staff gentilissimo!

Family

8/10

Excellent

27 Apr 2016

Belen

unas vacaciones estupendas

Estuvimos diez dias los cuales han sido estupendos, gracias sobre todo al personal del hotel, que nos hicieron sentir muy cómodos, a Miguel por su preocupación por que todo estuviese a nuestro gusto, al personal de animación en especial a Iván, a Máximo el rey de los mojitos en la piscina y que decir del personal del comedor una gente estupenda y muy profesional siempre con una sonrisa y unas palabras a cada cliente, a Juanjo, a Jose Antonio y como no a mi favorito el Sr.Pedro, cuanto hace ya que nadie me llama mi niña jijiji, sin olvidar a los socorristas de Aqualava muy muy profesionales, la comida estupenda, solo sugerir una cosa, con esas papas arrugas con mojo tan estupendas es un delito que no las pongan todos los dias, en fin y como siempre hay un pero, por que siempre algo se puede mejorar fallaba un poco la limpieza en las zonas comunes.Volveremos sin duda

Family

4/10

Poor

25 Jan 2016

Verified traveler

Smutsigt, dålig service. Stor upplyst matsal med samma tråkiga mat och hög ljudvolym. Behöver renoveras. Verkligheten stämmer inte med bilderna.

Family

8/10

Excellent

30 Nov 2015

Angeles

Hotel agradable, cerca playa y habitaciones muy tranquilas. Todo extranjeros (alemanes) y multitud de niños.

Comida variada y abundante. El personal muy amable.

Family

6/10

Pleasant

08 Oct 2015

Rut

Mejorable

Lanzarote bien, el hotel bien

Partner

2/10

Poor

29 Sep 2015

Javier