Iberostar Selection Lanzarote Park

Spain , Lanzarote
YAIZA, Archipielago, 7
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100 reviews shown

10/10

Exceptional

18 Apr 2026

Sean

Room excellent, overlooked the sea

Partner

10/10

Exceptional

21 Mar 2026

Steen

Wir bevorzugen normalerweise kleine Hotels, aber dieses grössere Hotel hat uns trotzdem sehr positiv überrascht. Die Atmosphäre war trotz der vielen Zimmer angenehm.

Das Essen in Buffetform war sehr lecker, stets frisch und wurde laufend aufgefüllt. Besonders das Frühstück war unglaublich reichhaltig.

Das Personal war sehr zuvorkommend und freundlich. Die Zimmer waren sauber und angenehm.

Die Promenade ist sehr schön, und Playa Blancs ist bequem zu Fuss erreichbar.

Sehr zu empfehlen.

Partner

10/10

Exceptional

03 Mar 2026

Pablo

Staff is outstanding

10/10

Exceptional

20 Feb 2026

Ellma

Room and all areas of hotel spotless, friendly

8/10

Excellent

02 Feb 2026

Matthew

The staff are very helpful, and the room was good. A couple of downsides. The food was very underwhelming and having stayed in the Star Prestige side of the hotel, disappointing. We were also due to get a welcome gift, but this wasn’t forthcoming and certainly not something the hotel are used to do doing. They did provide a bottle of wine to be fair to them, but it wasn’t something they were expecting to provide. To finish off on a high, it was my birthday whilst in resort and the hotel left a free bottle of champagne on ice in my room, a lovely touch.

Leisure Partner

8/10

Excellent

18 Jan 2026

Derek

We stayed here from 22nd December 2025 until 12th January 2026.
The check-in was very friendly and attentive with a nice glass of cava on arrival. We had requested a high floor and west (sunset) facing room, we were given a high floor but an East facing room overlooking the Children's pools and slides. We were offered a "Privilege" room which they kindly showed us so we could choose between the two. The only problem was they would require another 882 Euros for our 21 night stay. We decided to accept the room we had originally been allocated.
The room itself was lovely and spacious, spotlessly clean with a lovely balcony which had a table and 2 chairs, and views over to Playa Blanca Port and the sea. The bathroom facilities were very good with a nice rainfall shower and complimentary toiletries.
The one problem we had with our room was the A/C, it was centrally controlled and we were not able to change the setting to "heat", as it did get chilly in the evenings, but it was permanently on "cool", we did ask reception who said that if we wanted they could supply us with a heater, but we declined their offer, we just turned it off. As a 5 star hotel we feel that this should be addressed as soon as possible, being that the Canaries are an all year round destination.
We were grateful for the fresh chilled water stations, which are available free of charge for the guests to fill their bottles etc, they are positioned on every floor of the hotel.

10/10

Exceptional

16 Jan 2026

Paul

The staff at this hotel are what make it a great place to stay

Partner

10/10

Exceptional

05 Jan 2026

anthony

Perfect holiday stay

Partner

6/10

Pleasant

02 Jan 2026

Kieran

The food was very good. The staff were also good.

The room and facilities are very dated - in urgent need of renovation and not what I would expect from a 5*. Our room had multiple issues including leaking shower and loose bathroom fittings.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Vegar

The room was spotless and the staff did a fantastic job. However a big tree took much of the seaview in room 3112.

Partner

10/10

Exceptional

19 Oct 2025

Joyce

Unobstructed a great view from our balcony

Partner

8/10

Excellent

14 Sep 2025

Jonathan

Sea view, nice breakfast

Leisure Partner

10/10

Exceptional

07 May 2025

Malcolm John

Fine and clean hotel with great views, good food, and a pleasant staff. Ideal for a relaxing break. Our only negative - the sunbeds were wet one morning and remained so during the day. But all else was great.

Leisure Partner

8/10

Excellent

23 Mar 2025

Garry

Excellent hotel stay

Lovely hotel, very clean and comfortable. Only stayed on a B&B basis but breakfast selection was excellent.
On the negative side, I twice reported a problem with the balcony light but it was not fixed during our one week stay

Partner

10/10

Exceptional

15 Mar 2025

Deborah

Excellent hotel facilities, spotless large room and staff were extremely friendly, polite and welcoming.

Leisure Family

10/10

Exceptional

14 Mar 2025

Mariana

Can’t wait to come back

Brilliant weeks stay at Lanzarote Park. Location is perfect…short walk to Playa Blanca shops and restaurants and a gorgeous little beach Playa Flamingo on your doorstep! Watching the waves of the sea whilst lying in your sun lounger by the pool is a real treat!
Staff were all so lovely and helpful.
We booked Star Prestige and would definitely book this again.
Beautiful room overlooking pool and sea, mini bar, kettle and Nespresso coffee machine and the biggest shower I’ve ever seen!
Plenty of hanging space in wardrobes and a huge comfy bed! Pillows were a bit uncomfortable though and nowhere to store your case away was disappointing.
Drinks and snacks all day till 6 at the Star Prestige pool bar plus daily activities.
Not sure I would book half board again as I do get board by same choice of meals every night and some of the food is lukewarm…a separate a la carte restaurant would be really good!
Evening entertainment was really good- especially the singers we enjoyed out at the Star Prestige pool each evening.
All in all a highly recommended winter sun destination!

Partner

6/10

Pleasant

02 Mar 2025

Verified traveler

Air Con is a Big Issue.

The problem arises over guest comfort on temperatures in the bedrooms.
No Air Con is on unless :-
Air temperature reaches " certain" values, and the room can never go below 18C.
This led to x2 nights uncomfortable nights sleep.
Hotel stated "edit" law from Spanish government, and the hotels own AirCon laws....

Partner

10/10

Exceptional

24 Feb 2025

Angharad

Fantastic hotel, especially for families. Great kids' pool, good programme of entertainments and close to many lovely beaches.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2025

Frances

Beautiful place

Has the most beautiful setting on the whole island I’d say

Friends_and_family Friends

8/10

Excellent

17 Jan 2025

Ary

Lovely Hotel with Great Staff

Pros:

The hotel is lovely, clean, and well-maintained.

The staff are friendly, attentive, and always available to assist.

The entertainment is engaging, with a great team full of energy.

Traveling with an 18-month-old, the kids’ club and evening entertainment were a hit—not just for my child but for other kids as well.

The food offered a variety of options, making it easy to find something to enjoy.

Convenient water dispensers located throughout the hotel were a thoughtful touch.

Close proximity to the beach and the town adds to its appeal.

Cons:

Cutlery, plates, and utensils were not always spotless and could benefit from more thorough cleaning.

While the food was nice, some dishes at the restaurant were bland and oily.

Drinks are not included with dinner unless you are all-inclusive, and even filtered water comes at an extra cost. Offering complimentary water at dinner would align better with the breakfast service.

Unfortunately, during our stay, a norovirus outbreak spread among guests. Although this was out of the hotel’s control, more proactive communication or precautionary measures (e.g., signs or health advice) would have been appreciated.

The hotel itself is good, but it feels overpriced due to its location rather than the experience it offers.

Overall, we had an enjoyable stay, thanks to the excellent staff and family-friendly atmosphere.

Friends_and_family Family

6/10

Pleasant

23 Dec 2024

Esther

Average

Average rating. Options for dining should be made clear in the restaurant. Staff offer drinks for to everyone without making it clear that water is not included in half boarding only to charge costs to your room:

I suggest a drinks menu should be available on each table and staff should mention when presenting water that this is chargeable to avoid embarrassing guests.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2024

sandra

Great hotel with excellent staff.

Leisure Friends

10/10

Exceptional

13 Dec 2024

Nicholas

Hotel was spotless staff aways friendly and happy to assist food was excellent and plenty of choice

Leisure Partner

10/10

Exceptional

03 Dec 2024

Helen

Another lovely week spent in the star prestige area of this great hotel. All the staff, whatever their role in the hotel, were faultless throughout, always a hello and smile when passing you.
We have visited this hotel yearly for approximately 7 years and will definitely be back. Well done to the Iberostar staff

Leisure Friends

10/10

Exceptional

30 Jul 2024

Cheryl

Very quiet and amaxing hotel and near restaurants and on beach front fab for families with children but not walkable to any night life we couldn’t find any only restaurants but amaxing hotel and lovely rooms

10/10

Exceptional

03 Jun 2024

Namita

Amazing stay with family!

We just spent 4 nights at Iberostar. Would highly recommend this hotel, the staff were really friendly, plenty of activities to do for everyone. We went half board and they had a lot of choices (vegetarian/vegan) for both breakfast and dinner. I went with my 6 year old and he really enjoyed the water slides at the hotel. The room was really clean and spacious. We had double partial sea view room.

The hotel also has a good location.

10/10

Exceptional

10 May 2024

ALAIN

Amazing

All is perfect ! Star prestige is the must!

Partner

8/10

Excellent

07 Apr 2024

Romelito

Nice stay but this is not 5 star

We chose this hotel in Lanzarote because of our great experience in Tenerife El Mirador. The first impression when we arrived at the hotel was that we know this is not 5 stars, well we can compare all 5 stars in that level as we've travelled to more than 100 countries, some of the 4 stars can be 5 stars but this one is just 4 stars for me.

We arrived with 3 people in the Front office attendant, all busy but we were serve by David, if i got his name correct, told us that there is a different check in for Star privilege which we don't fmind to be serve anywhere and he gave us a good room on the 3rd floor, I think all facing the see or facing the swimming pools are all ok from 2nf floor, of course it depends to what you pay.

The lobby is just ok and the room we got is also good with basic amenities, the difference here vs El mirador is the personal touch, there is no card greetings to welcome you, the toiletries were all now in the refillable bottles that you need to squeeze, tea and coffee pods,nice bed and lovely view from the balcony.

There is also a lounge for star privilege where you can have snacks and drinks, which is ok for those who love drinking, but for us we don't drink this is not applicable but for others this is a great benefit.

Breakfast and Dinner- all Buffet and a separate room for star privilege as well, it's noisy when it's busy because of kids around but a bit quiet in the star privilege room.

Partner

10/10

Exceptional

01 Feb 2024

Barbara

Exceptional

Iberostar Lanzarote Park is truly a gem of a resort, and my recent stay there was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to ensure that every aspect of my visit was perfect. The dedication and attentiveness of the entire team, from housekeeping to the waiters and reception staff, was truly remarkable. It was evident that they took great pride in their work and genuinely cared about the guests' experience.

The entertainment staff also deserve high praise for their outstanding efforts in creating a vibrant and enjoyable atmosphere. They poured their hearts and souls into ensuring that everyone had a fantastic time, and their passion for their work was truly infectious.

The food choices at Iberostar Lanzarote Park were nothing short of fantastic. The variety and quality of the cuisine available were truly impressive, catering to a wide range of tastes and preferences. Whether it was a sumptuous breakfast spread or a delectable dinner, every meal was a delight to savor.

Overall, I can't speak highly enough of my experience at Iberostar Lanzarote Park. The exceptional staff, from the housekeeping to the entertainment team, made my stay unforgettable. Combined with the outstanding food choices, this resort truly exceeded my expectations, and I can't wait to return.

Partner

6/10

Pleasant

22 Jan 2024

leia

Ok but no 5 star,

Room wasn’t clean, towels aren’t towels they are just cut offs. Furniture in the room cheap tacky and stained. Food good, customer service mostly good. Breakfast service very very slow, but food good choice. Communal areas modern and nice shame they haven’t done the same for the rooms. I wouldn’t stay again due to the rooms, stains on the wardrobes, doors wood peeling back, patio doors don’t lock with handle you have a little boot at the top. Beds horrendous.

Friends_and_family Family

10/10

Exceptional

13 Jan 2024

Elaine

My husband’s birthday

We have just had a lovely holiday for my husband’s 60th birthday with our adult boys and partner. We all stayed in star prestige and had such a lovely time we didn’t want to leave. The hotel staff made made my husband feel very special. We were able to pay for my husband’s family to have lunch with us they all said they preferred the hotel to the one they were staying in.
The staff in the star prestige bar surprised us with a cake and champagne as well.
We will hopefully be back soon and stay for longer.

Friends_and_family Family

10/10

Exceptional

24 Dec 2023

Stephen

Excellent hotel.

Fantastic hotel . Would thoroughly recommend. Accommodation is top class, breakfast is superb and location on the sea front is wonderful.

Star prestige well worth the money with free drinks and snacks during the day and an exclusive adult only pool area.

Good sports facilities as well.

10 min walk to the main shops and restaurants in Playa Blanca and taxis are cheap and easily available if required.

Will be returning next year.

Friends_and_family Family

10/10

Exceptional

12 Nov 2023

Paul

A fabulous hotel. Beautiful views of the sea and conveniently located to the centre of town. Lots of choice for breakfast and staff were very friendly. Highly recommend!

Leisure Family

10/10

Exceptional

16 Jun 2023

joan

our room was very good with a sea view, food excelent suckling pig was the best Ive tasted.different everyday,langoustines,crab,best deserts ever.

Leisure Partner

10/10

Exceptional

20 May 2023

Martin

We had such a lovely stay at Iberostar , really hope we can come back soon ❤️

Partner

10/10

Exceptional

09 May 2023

Verified traveler

The staff are the true stars.

An absolutely gorgeous hotel; fantastic food, amenities, entertainment and children’s activities. But, above all else, the staff are awesome. I went on holiday with my 5 year old son after losing my wife and his mum to cancer 6 months previous. It was his first holiday abroad and my first without my wife. Many tears were shed but the staff went above and beyond to make this holiday special, I will never forget their kindness to me and especially my boy.

Friends_and_family Family

10/10

Exceptional

29 Apr 2023

Deborah

Luxurious, comfortable, clean and friendly helpful staff 😊

Leisure Self

10/10

Exceptional

21 Mar 2023

Shaun

Long birthday weekend
Lovely food
Friendly helpful staff
Lovely hotel

Partner

10/10

Exceptional

19 Mar 2023

Peter

We really enjoyed staying at this hotel. The staff were always very cheerful and helpful. We will definitely visit again.

Leisure Partner

8/10

Excellent

05 Mar 2023

David

For context, we left yesterday after having spent three nights and had stayed at Barcelo Santiago in Tenerife for three nights immediately prior:

1. The Good

On the upside, the breakfast buffet was the best I’ve ever had and better than Barcelo Santiago. The pools were awesome although I wish they had people coming around asking for drink orders. Location was very convenient as it was walking distance to many restaurants. Walking to beaches is possible although it’s a bit far. Maybe the hotel should have a fleet of electric scooters which guests can borrow?

2. The So-so

When I first approached the property, I was a little distressed as it is in a commercial area and one approaches through a small shopping area consisting of tourist rental shops for bikes, scooters, etc. I was relieved once I got to the lobby. The rooms were spacious and ours had a great ocean view but the decor is a stark white (no art or on the walls or color anywhere) which gets a bit monotonous.

3. The Bottom Line

Nice place but not as lux as some of the hotels I’ve stayed at in the past and not as nice as Barcelo Santiago. But we certainly enjoyed it!

Leisure Family

10/10

Exceptional

14 Feb 2023

Thomas

No thanks

Leisure Partner

10/10

Exceptional

22 Jan 2023

Carol

Fantastic hotel

WOW. Wonderful from checking in to checking out. Staff very friendly efficient and attentive. Fantastic choice at breakfast. Will be back

Partner

10/10

Exceptional

24 Dec 2022

Stefan

Rooms are spacious and cozy. Balcony with pool access are additional bonus.
Breakfast was excellent.

Leisure Partner

4/10

Poor

18 Dec 2022

Rebecca

The beds are old and rickety, the bathrooms seemed to attract mosquitoes whenever you had a shower, leaving my daughter and I covered in bites. There were no activities of any merit, no spin classes even though there is a designated spin room, terrible kids club, and tennis courts where you are not able to hire a coach …. Supposedly for insurance purposes. The hotel was very expensive and I feel cheated. It was positioned nicely with great sea views, and there was lots of options at the buffet. But I feel you can’t charge these prices and offer the rooms in that state with such low quality activities.
I actually left the hotel 2 days earlier to go somewhere else.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2022

Nicholas

Easy access to the town center spotless hotel with very friendly staff and very good food.

Leisure Partner

6/10

Pleasant

05 Dec 2022

stuart

Not 5 star

Lovely hotel but not a 5 star hotel. It looks very pretty but lacks the elements a 5 star hotel should have.

Our check in was stated as 2pm. Arrived at 215 to be told check in would be ‘after 3pm’ - we weren’t called about our room until 3.50pm. Check in was a farce, spent 20 mins trying to check in despite checking in one room on line (couldn’t do the 2nd as the site kept crashing). Then when we went to get our keys we were kept waiting another 10 mins for no apparent reason. Then we had to wait for someone to come to get our cases as they were still sitting in the lobby. They also hadn’t kept track of what luggage was ours as we had to ask for other bags that weren’t with our main case which was a bit alarming.
Rooms were fine, simple and clean. Refillable water is great but would be nice if it was full on arrival to the room rather than having to trek to the cooler.
Minibar is a bit random and they don’t advertise that certain things that are there aren’t included in the room rate which is a bit cheeky.

Food was ok, nothing great and for a 5 star hotel very much a disappointment. The hot food wasn’t hot, choices were repetitive at lunch and dinner. The fresh made food was very basic and again repetitive.

Outside areas were clean but the sun lounger padded cushions were left out every night so were soaked and horrible to sit on in the morning. Again, not the standard you would expect from a 5 star hotel.
Pretty disappointed with our stay.

Friends_and_family Family

10/10

Exceptional

18 Nov 2022

Helen

Fantastic staff and hotel

Leisure Partner

8/10

Excellent

14 Nov 2022

Judith Ann

We love that it was right by the sea, the welcome we received by David was excellent and most helpful. The property is a little tired looking for a 5 star, but was kept up together well by the lovely staff.

Leisure Partner

10/10

Exceptional

11 Oct 2022

Sunila

Excellent location and restaurant option

Leisure Family

10/10

Exceptional

10 Oct 2022

Sharon

Fabulous 2 week holiday

We are just back from a 2 week stay in Iberostar and we had a fabulous holiday from start to finish ...the Friendliness and Service of All of the staff was Excellent ...what a selection of food it was Excellent and what we loved they cooked it there in front of you, all fresh food and delicious .... it was our second time back and will definitely be going back. . We would Highly RECOMMEND this hotel

Partner

8/10

Excellent

06 Aug 2022

Angela

I stayed for 8 nights at the hotel at the end of July.

Negatives
Towel change is poor, fresh towels are only available at random times of the day

Positives
Always got a sunbed and they were nicely spaced out
Amimacion team are excellent
Good food although narrow set up were the food is served
Excellent location. Flamingo beach is a short walk away and the town is a 20 minute walk away. A taxi to the marina is about 4 euros or the bus takes less than 10 mins.

I would return.

Leisure Family

10/10

Exceptional

19 May 2022

Timothy

Lovely hotel, we had a great stay

Leisure Partner

10/10

Exceptional

08 May 2022

Samuel

Hard to fault. Well located, well appointed (nice rooms, gym, spa), extensive breakfast buffet, plenty of space around the pool, convenient location...and above all warm and welcoming staff! Couple and family friendly.

Leisure Partner

10/10

Exceptional

04 May 2022

Angharad

Such a lovely hotel. My family, including our two under-5s really loved staying here. The staff were friendly and helpful, the entertainment crew were energetic, the pool area, restaurant and bars were beautifully maintained and the family room with sea view was perfect. The nearby beach was safe for small children but still great for swimming, and there are plenty of good restaurants and bars within walking distance. The kids loved the beach, the hotel playground and the hotel breakfast. We loved being able to have a drink outside by the pool in April, mostly - thanks to the heaters - without jumpers! This was our second stay and I'm sure we'll be back again.

Leisure Family_with_children

10/10

Exceptional

17 Mar 2022

Brian

Great stay

This was our first stay here. What a great choice! Could not find even the smallest thing to complain about. The hotel was spotless throughout and the staff all very friendly and helpful. We had a Star Prestige room in the adult only section. How nice to be able to relax by the pool and eat in the dining room without noisy children around. The room was comfortable with a great bathroom and shower. Breakfast was excellent and the pool bar a great place to chill out over a drink or two. Cant comment on the evening meal as we prefer to eat out at local restaurants. Will definitely come back again next year.

Partner

10/10

Exceptional

14 Feb 2022

Anant

All staff were excellent - Very polite and Professional

Leisure Partner

10/10

Exceptional

04 Feb 2022

Richard

Great service and friendly staff

Leisure Family_with_children

8/10

Excellent

22 Jan 2022

Fiona

Lanzarote hotel

A modern hotel with very friendly helpful staff. Location is ok but a bit of a walk to get to better bars and restaurants. It is a large hotel but unfortunately the indoor pool was closed and as the weather was so bad I did not experience the pool areas outside. I think it is a good 4 star hotel but not 5 when I compete to the numerous 5 star hotels I have stayed in previously

Partner

10/10

Exceptional

28 Dec 2021

Gordon

Excellent hotel, very comfortable, great food, friendly staff

Leisure Self

4/10

Poor

11 Dec 2021

Aissa

Not a 5 stars hotel

Leisure Partner

10/10

Exceptional

28 Nov 2021

DAVID

Great hotel close to the resort centre.

We were very happy with our 7 night stay ,having been offered an upgrade to a more spacious family room. We can’t comment on the entertainment ,because we went around the resort at night ,there are 2 or 3 local bars close by and the resort stars about 400 metre away.the hotel food good.

Partner

10/10

Exceptional

04 Oct 2021

Sharon

Excellent hotel

We are just back from our holiday and we had a faaaab holiday... Iberostar Hotel was excellent.. The friendless and helpfulness from the staff was excellent it makes such a difference always so polite .. the food was fabulous and what a selection they had .. We will definitely be returning and we would highly recommend Iberostar 😀

Partner

10/10

Exceptional

19 Dec 2020

Verified traveler

Great location and amenities, buffet was very good, staff friendly and helpful.

Leisure Family

10/10

Exceptional

07 Dec 2020

Calum

Staff were fantastic, from the reception team to the bar and restaurant staff they were very friendly and welcoming.

We received a welcome room upgrade on arrival which was very much appreciated. The hotel itself had plenty of sun loungers and space around the pools so no issues there. Food was great and all Covid controls being adhered to.
The spa is also worth a mention. Gym has everything you’d need, the steam room is the best one I’ve been in and I’ve been in a lot!
Sauna and pool area all very good too although I would say the treatments were a bit pricey.
The hotel itself is a 6minute walk from the first group of bars/restaurants and around a 10-15minute walk from Playa Blanca town which has numerous nice restaurants, cafes and bars.
Couple of decent beaches in either direction too - it can be windy at night so best to take a few warm clothing options.
Would recommend the hotel, very relaxing break

Leisure Partner

10/10

Exceptional

20 Oct 2020

Keith

5 star 🌟 just wow its amazing

This hotel was just amazing 100% 5 🌟, the food was amazing, the staff was amazing, the views amazing. Honestly if you can fault this hotel in anyway you seriously need help. You have my word you will compare every hotel to this its just out of this world.

Partner

10/10

Exceptional

22 Sep 2020

jim

could not fault the hotel, had everything,nicely located,and lovely setting, staff very helpful and atentive, couldnt ask for more .

Leisure Partner

8/10

Excellent

14 Sep 2020

David

Beautiful hotel and our room was excellent as well. Fantastic grounds and facilities. The only down side was that I was only there for one night and their computer system was down. I had to get the porter to let me into my room every time I went out.Only other minor issue was the air con was not that effective so the room was very warm. I will give it another try but only once the current situation improves. Lot's of closed shops and restaurants did spoil the holiday slightly.

Leisure Partner

8/10

Excellent

07 Mar 2020

Kathryn

Loved the direct access to the coastal path. Only a 2 minute walk to Playa Flamingo.

Aqua fit in the horizon pool was good fun. Always plenty of sunloungers available and beach towels were provided in the room free of charge.

Very large variety of food at breakfast and dinner. Mixed quality. But the fresh omelettes in the morning and meat and fish from the grill in the evening were delicious.

Leisure Self

10/10

Exceptional

19 Feb 2020

Verified traveler

Fabulous hotel with really attentive staff. We stayed half board 'star prestige', and on arrival were upgraded to a Junior Suite, with direct access to the adults only pool area. Star prestige also gave us use of an adults only lounge with free drinks and snacks, a poolside bar as well as a separate dining room, although you could also eat in the main dining room if you preferred. Highly recommended.

Leisure Partner

4/10

Poor

13 Feb 2020

Verified traveler

serious problem with heating in bedroom instead of normal cool air; no info. given at check in and a/c showed cool air which was false!! unable to sleep for 4 nights. no effort to explain or only derisory/insulting effort to compensate.3.5 stars equivalent due to this. pool location and sun beds ok. Public rooms lacking in numbers and quantity! ? SAME AS WHEN WE STAYWD 30 YEARS AGO WHEN 3STAR APARTHOTEL! LACKING IN ALTERNATIVE DINING LIKE OTHER 5 STAR HOTELS IN AREA.

Leisure Partner

10/10

Exceptional

12 Feb 2020

Gillian

A lovely hotel, great location on the front, very clean, staff very helpful and friendly, great animation team, something for everyone in the restaurant at breakfast, comfortable beds and sun loungers! Wouldn’t hesitate to recommend and will return in future.

Leisure Family

10/10

Exceptional

11 Feb 2020

Hilary

Rooms spotless,Staff so helpful & friendly,A truly relaxing experience.It is our 3rd time in Star Prestige & returning in August.

Leisure Partner

10/10

Exceptional

11 Feb 2020

Verified traveler

Great location, superb service and great facilities

Partner

10/10

Exceptional

06 Feb 2020

Martin

Spotlessly clean hotel in great location with excellent facilities. Staff were welcoming and helpful throughout our stay. Breakfast was plentiful and delicious. Free welcome drink and complimentary room upgrade was a treat. Highly recommend

Leisure Partner

10/10

Exceptional

21 Jan 2020

Verified traveler

Lovely hotel and everyone so nice. Would stay again

Leisure Family

10/10

Exceptional

14 Jan 2020

Elizabeth

Brilliant hotel

Amazing hotel! Exceeded our expectations! The staff are all so nice and work so hard to ensure you have a great holiday! Would definitely recommend this hotel and will definitely return! Thank you for a brilliant holiday! Best way to start the new year

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

Comfortable, clean, friendly staff and superb food, excellent position.
Disliked the two tier star select system

Leisure Family

10/10

Exceptional

24 Dec 2019

Verified traveler

Great place to stay. Great activities for kids and great fun in pool

Leisure Family_with_children

10/10

Exceptional

01 Dec 2019

Verified traveler

Lovely hotel. Staff were very helpful. Only downside was meal times. The food was the best we have ever tasted but there were so many young babies and children it felt like eating in a crèche.

Leisure Partner

10/10

Exceptional

24 Nov 2019

Conor

Excellent hotel, great for kids and adults

Excellent hotel, perfect for families. The separate kids pool, water slides and playground are great to keep kids entertained, while there's a spa and lots of included activities for the adults too. Our Family room was lovely, spacious and with a separate bedroom and living space, ideal to give the adults a separate space when kids go to bed early. Food is excellent too, buffet is varied and of good quality always. We loved our first stay so we came back again, unlikely to be our last stay either!

Friends_and_family Family

10/10

Exceptional

06 Nov 2019

Hope to return

Good choice of food. Good wi-fi and good TV included UK channels. Some bedding and towels worn with holes. Leaky shower was looked at but continued to leak. Overall I liked the hotel and hope to return.

Partner

10/10

Exceptional

02 Nov 2019

Verified traveler

This hotel should have a 5 star rating ! I stayed here for 7 nights with my mum and we received a 5 star service from the moment we walked in. Expedia had mis-advertised the side sea view double room as having 4 twin beds... which I selected so we could both get plenty of space... the hotel doesn’t have any rooms containing 4 twins so they upgraded us to a room in the prestige area to compensate ! We were all inclusive but mum has allergies and a strict vegetarian so María Vall in Guest Service approaches us and offered to plan meals over the 7 days which chef would prepare separately and serve ! It’s the staff friendliness and professionalism which stands this hotel apart from others. Reception staff were always willing to accommodate any request, wherever you went and sat down in the hotel bar staff would approach and offer a drink or bite to eat, everywhere you looked you would see the hotel being cleaned, it was spotlessly clean ! The minibar was stocked up twice a day, food and drink choice was amazing ! Even a fussy eater would be spoilt fir choice here! Evening entertainment was fabulous and the entertainment staff in the daytime made a lot of effort in going around inviting people to take part, bingo, aqua exercises, yoga, cooking shows, ball games etc. The beach was accessible through gates at the back of hotel in several places and reception helped book various island tours through local companies. All in all this hotel beats any hotel I’ve ever stayed in !

Leisure Family

10/10

Exceptional

28 Oct 2019

Verified traveler

I liked that the hotel provided gluten free food options

Leisure Partner

10/10

Exceptional

27 Oct 2019

Verified traveler

All The staff were exceptionally professional & Polite.

8/10

Excellent

13 Oct 2019

Verified traveler

Good hotel in a good location

We were staying in the "normal" part of the hotel, not in the "Star Prestige" section. Nonetheless, the room was fairly big and spacious and in good condition, aside from the traditional keyholes outside the room doors, which, albeit no longer in use, are a bit rusty throughout the hotel and don't give a good impression. The cleanliness of the rooms and the quality of the daily clean are excellent, coming from a person that's fussy about it. The soundproofing of the rooms is not excellent, and you won't be able to sleep long after 9.30-10am as the furniture in the other rooms will be vigorously moved during cleaning. Not a problem for us, but I can see how others may be affected. Luckily, after 11pm, the hotel and the surroundings tend to go quiet, so no issues there. The location of the hotel is very good in general (sea view from most rooms, 5 minutes walk from the centre of Playa Blanca - nearest resort with loads of restaurants), and also if you want to see the island and have a car, especially because it's a 5 minutes drive to the Papagayo beaches, which we thought were the best ones on the island. The breakfast is quite good, with a decent variety for every taste and good quality overall. We didn't try the restaurants for lunch nor dinner.

Partner

10/10

Exceptional

13 Oct 2019

Verified traveler

From the moment we arrived it was perfect.
Staff can not be faulted in anyway shape or form. They must employ 100's of staff. A well run hotel with super efficient friendly staff.
Can not rate this hotel enough. We went as a couple for 6 days but if you have kids its ideal for them too.
Breakfast is a vast buffet offering pretty much anything and everything.
Location is bang on too.
We had a great stay and will certainly be back. Fantastic. Thank you.

Leisure Partner

8/10

Excellent

08 Oct 2019

Verified traveler

Beautiful hotel, stunning location. Staff couldn’t do enough for you! Only slight discontent below, but it didn’t take away from my enjoyment....
No poolside food or drink service - you have to order from the bar yourself and cannot eat by the pool. They only served food at certain times so if you get hungry you have to wait

Leisure Self

10/10

Exceptional

05 Oct 2019

Helen

Fantastic location. Great staff all always smiling and happy to help

Friends_and_family Family

10/10

Exceptional

27 Sep 2019

Paul

Amazing food on offer

Amazing food selection especially fresh fish most days. Probably the highest standard service we have experienced in a hotel in the last few years. We went all inclusive recommend suggest you do the same.

Partner

10/10

Exceptional

20 Aug 2019

Verified traveler

Fabulous hotel and location
Great staff
Food excellent
Totally relaxing

Leisure

8/10

Excellent

01 Aug 2019

Verified traveler

Family friendly hotel resort with plenty of activities for everyone. Convenient supermarket nearby and amazing food. Service was great, they gave complimentary wine and friendly staff. Meal times could have been slightly earlier and WiFi internet was on/off, can be improved! Overall, was a great experience.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2019

Verified traveler

I really enjoyed my stay here. The hotel has a real 5 star feel to it but without being stuffy. Very relaxed and always willing to help. Breakfast was really good and all pools are lovely. Would definitely stay here again

Leisure

10/10

Exceptional

22 Jul 2019

Noel

Hard to fault so I'm not going to try

Great Holiday. Hard to find any fault without being nit picky. The hotel are blessed with a hard working yet always pleasant staff. I hope the management appreciate them as much as the guests

Partner

10/10

Exceptional

22 Jul 2019

Verified traveler

Beautiful hotel in stunning location with fantastic staff. Service is excellent

Leisure

10/10

Exceptional

18 Jul 2019

Verified traveler

Great staff. Lovely room with great view. Stayed star prestige for the 3rd time and quality never changes. Food very good. Could do with more beds around pool .

10/10

Exceptional

14 Jul 2019

Verified traveler

Food was fantastic something for everyone! The alcohol was international brands and not cheap local drink which we have been given in other all inclusives! The swimming pools were great and the rooms were spotless! We had our 3 children with us, age 9, 14 and 16 and they all agreed it was best hotel we ever stayed in!

Leisure Family

10/10

Exceptional

08 Jul 2019

Verified traveler

Was upgraded on arrival, made to feel like royalty, a piece of luxury for a few days. Perfect for me being away on my own. Vey much appreciated. Made me feel happy. Thank you to all involved.

10/10

Exceptional

04 Jul 2019

Verified traveler

Brilliant for kids. My daughter had her most enjoyable holiday yet and well positioned...

Leisure Family_with_children

8/10

Excellent

18 Jun 2019

Kimbag

Stayed here in February couldn’t fault hotel hence our return.This time a little dissatisfied.Room still good & cleanliness still excellent.Most staff very helpful & pleasant.
However the hotel was very busy & therefore you became overlooked on a few occasions.The main issue was the dining room.It was noisy & chaotic & full of babies children & buggies.It resembled a busy airport terminal lounge not a pleasant dining experience.The star prestige option was a must if you enjoy a quiet dinner.
Also there is the sun beds.In February nobody reserved them & it was really great to see.This time was very different by early morning the beds adjacent to the pool were reserved & annoyingly some were reserved but not used until afternoon.All in all had this been our first visit then we wouldn’t have returned.

Leisure Partner

8/10

Excellent

23 May 2019

Verified traveler

Location and cleanliness of the resort surrounding the hotel

Leisure Partner