Name: H10 Lanzarote Princess
Address: Calle Maciot, 1, Lanzarote, 35580, ES

6/10

Pleasant

29 Jun 2026

Terry

Nice room. But I really didn’t like the cleaner simply walking in at 9am while I was getting ready for a shower. She did the same thing an hour later when I was working. Please tell staff they should at least knock and wait a few seconds for an answer before entering a room.

The WiFi is not particularly good.

The outdoor bars aren’t very nice and need more staff.

The food was ok though nothing special.

Self

10/10

Exceptional

18 Jun 2026

vivienne

Loved the cleanliness and food was amazing.

Self

10/10

Exceptional

18 Jun 2026

Anthony

Safe and good Hotel, all you need and close to the beach

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Joanne

Only stayed overnight full board but everything was great.x

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Faye

Hotel and staff were lovely but the food was terrible and the hotel could have been cleaner

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Susan

The main pool is too cold to use however there is a covered pool which is much warmer. The kids pool is slightly warmer but still too cold for kids to spend too long in. Hotel grounds, rooms and communal areas are very clean and the staff are very helpful and friendly. The food is buffet style and perfectly acceptable.

10/10

Exceptional

22 Mar 2026

Martin

Aircon worked well.
But no extractor fan in the bathrooms - not a major issue.
Evening entertainment was excellent and varied.
The staff were all super kind and friendly.

Partner

8/10

Excellent

18 Mar 2026

MARTIN

Great staff, pool & food.

Friends

10/10

Exceptional

09 Mar 2026

Orshada

Great location as well as all in one spot

8/10

Excellent

27 Feb 2026

Jacqueline

Lovely hotel, nice and clean, good amount of staff and a very good location.

8/10

Excellent

23 Feb 2026

Geoffrey

The whole property was spotlessly clean and presented. Staff were all friendly, polite and helpful.

Partner

10/10

Exceptional

01 Feb 2026

Zoe

Rooms were kept very clean & were big a spacious. Food is so good ignore all the bad reviews we were super impressed, cocktails and premium brand drinks on the All inclusive were the best we have had, staff all super friendly, I had 2 massages whilst there & they were booth amazing. Would defo go back.

Leisure Family

8/10

Excellent

21 Jan 2026

Julie

It was a pleasant one night stay

Partner

8/10

Excellent

23 Dec 2025

Paul

Excellent room (suite 1 bedroom) large comfy bid. Excellent breakfast - good lunch but a bit monotonous 4 day stay and we opted to go to a good local restaraunt.

Partner

8/10

Excellent

17 Dec 2025

Julija

Hotel in great location. Benefits has outdoor heated pool. Room we stayed in was dated, some areas of the hotel needs improvement, and as we could see hotel is in the progress of renovation. Food was decent, but not the best. Overall would give 4 star.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

angela

Excellent spot for some pampering

Leisure Partner

8/10

Excellent

25 Nov 2025

Gary

Overall a good holiday! Good points: weather was good, hotel was clean and tidy, enjoyed the mini golf on site. Points to improve on: food could improve, too many cold dishes, pool very cold, the decor of the hotel is looking tired and cold do with an update. Entertainment team we’re too young and could do with some older supervision.

Leisure Partner

8/10

Excellent

27 Sep 2025

Lucy

A little tired in places but nothing you wouldn't expect from an all inc hotel.

Evening buffet needs improving but I still found something to eat - It's just a bit chaotic with everyone racing to fill their plates and the queueing. Staff cope well with replenishing things, but if they miss something, you just need to ask and they'll get a fresh dish. Obviously not the same dining experience compared to eating out at a restaurant.

Rooms are well decorated, I was on the ground floor and was worried about ants after reading other reviews but we didn't see one in the room all week. Air con is to be desired, we couldn't get it as cold as we liked so resorted to turning the ceiling fan up to 6 (full blast) to get the air moving.. But still could have been cooler. It looks like an old system.

Pool area was good - We always found a sunbed, but the later you arrive to the pool, the less chance you have of getting a sunbed with an umbrella. The pool itself was great - Lots of areas at different depths so you can choose to sit, lie, stand or swim. The temperature changed depending on how much sun there had been. On the cloudier days it was freezing but \"it's okay once you're in!\"

Entertainment was... there. The acts weren't go our tastes so we usually gave up after the first 15 mins. Some people said they enjoyed it, others thought it was dire. It very much depends on your expectations! E.g. The Opera act is definitely not Opera!

Leisure Partner

10/10

Exceptional

03 Sep 2025

vivienne maureen

Loved it all booking for next year

Leisure Self

6/10

Pleasant

02 Sep 2025

Karen

Good central property and staff are helpful and quick to resolve any issues . Could do with an upgrade though as air conditioning in our room despite maintenance best efforts was not good and room never got cool. We just used the hotel as a good local base as we know the area well.

Leisure Family

8/10

Excellent

04 Aug 2025

Mark

Comfy beds

Leisure Family

10/10

Exceptional

23 Apr 2025

Malcolm

Excellent Family holiday with three young children under 7. Two parents and two grandparents.
The most memorable times where breakfast and dinner, with all 7 of us seated together eating together.

Great swimming pool play area designed for young children with galleon and simple water slide.
Daisy club activities for young children
Great Heated pool, one adult to supervise one child.
Evening entertainment for young children was good.
Evening entertainment for Adults was very good

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Toni

We had a brief one night stay but it was very enjoyable. It is a very large and busy hotel which is not really my thing but all done very well. Would stay again .

Leisure Friends

4/10

Poor

17 Oct 2024

Colin

Food boring, low quality. Hotel very outdated and understaffed.

Leisure Self

10/10

Exceptional

15 Oct 2024

Yvonne

Great hotel but avoid the restaurant

A lovely hotel with great facilities and bedrooms, the only thing letting it down was the restaurant. Only stayed one night but the quantity, quality and variety of the food was poor. Difficulty in finding plates and extra cutlery and food was not topped up in a timely manner. Pity as in all other aspects the hotel was great. Poorest food we’ve ever had in H10 hotels or indeed in any other 4* hotels.

Partner

10/10

Exceptional

02 Jul 2024

Alison Jayne

Lovely hotel, central for shops, beach all within walking distance. Food was lovely and there was plenty of choice, staff were superb.Would definitely stay here sgain

Leisure Partner

10/10

Exceptional

03 Jun 2024

martyn

The H10 Lanzarote Princess was a great find for our budget. It was conveniently situated near to shops, play parks and playas blanca and dorada.
The staff were friendly and helpful, especially on reception and cleaning teams.
The outdoor pools were varied and fun, though the water was very cold even though the weather was lovely and warm when we were there. The indoor pool was warmer but sadly was too deep for younger children and non swimmers.
There were a variety of outdoor activities and facilities we could take part in for free such as table tennis, crazy golf, basketball and giant chess. There was also a little amusement arcade, air hockey and pool table.
There is a play park on site for younger ones.
The breakfast selection was plentiful and tasty. We went half board and managed to all eat our fill at the evening buffet too, however, the choice was limited for our children. There is a small savoury vegetarian section, but it would have been nice to see 'vegetarian friendly' signs on other foods in the restaurant, such as puddings.
There were a couple of extra costs that we had been made aware of before we travelled, from reading other people's reviews - you pay to use the room safe, and pay for any drinks including water at evening meal (I believe this may be different if you are all inclusive).
All in all a fantastic stay, and we would definitely book again in going to Lanzarote. Thank you to everyone in the Lanzarote Princess!

Leisure Family

8/10

Excellent

14 May 2024

Debbie

It is clean and tidy but needs updating

Leisure Family

10/10

Exceptional

27 Mar 2024

Philip

The food was not as good as in other H10 hotels.

Leisure Partner

8/10

Excellent

19 Feb 2024

David

The hotel was very clean and tidy , the pool area was immaculate and we were advised it only opened a week before we arrived so was brand new. Really good that there was an indoor pool for smaller kids which as warm as the outdoor pool was a bit cold in February but ok once you started swimming. Always managed to get a sunbed in February half term and pool area was not that crowded. Choice of food in the restaurant was great . The only slight negative about the hotel was the the corridors to the rooms were plain white , a bit institutionalized. Could do with some colour and warmer lighting. The hotels usually had some entertainment in the evening which we occasionally visited . Loved the magic act and Mongolian acrobats. Outside the hotel there was easy access to supermarkets and shops and the local beach. Always plenty of parking.

Leisure Family_with_children

6/10

Pleasant

16 Dec 2023

Mark

The hotel is old and tired, in need of a refurbishment. Our room smelled of drains. We payed €17 for 2 drinks by the pool.

Partner

10/10

Exceptional

17 Jun 2023

Anthony

We have used this hotel B4 and will again

Partner

10/10

Exceptional

02 May 2023

Kirsty

Great

Classy and chilled hotel. Very clean and looked recently refurbished.

Friends_and_family Family

8/10

Excellent

09 Feb 2023

Keith

Very Enjoyable Stay

Excellent location and facilities. Exceptional cleanliness.

Partner

4/10

Poor

06 Jan 2023

michael

good xmas day and New Years day buffets, the rest of the evening buffet meals disappointing - noisy, long queues to enter at times, food items missing and cafeteria style crowding.

8/10

Excellent

19 Dec 2022

Shirley

I liked the efficiency and friendliness of the staff. My room was cleaned every day and there was plenty of choice in the restaurant.
I was on my own so felt a bit isolated. Maybe H10 could do a solo holiday.

Leisure Self

10/10

Exceptional

19 Nov 2022

Scotti

I loved the Italian food night yesterday! The fagottini with ham and the ravioli with pesto were amazing. Also, cleaning and service have been always excellent. I will book again in the near future. Thank you, I really enjoyed the experience.

Self

10/10

Exceptional

11 Sep 2022

Charlene

Great time great location and staff were very attentive, highly recommend

Leisure Self

10/10

Exceptional

16 Jun 2022

Anthony

Tony

It was very good abd up to expectations

Partner

10/10

Exceptional

31 Mar 2022

Mike

Comments on Lanzarote Princess

Very well organised, clean and comfortable hotel. All aspects of the hotel were very good and would both return and recommend to anyone,

Partner

10/10

Exceptional

27 Feb 2022

Hilary

Entertainment team were excellent, especially for the children.

Leisure Family_with_children

8/10

Excellent

16 Feb 2022

Genevieve

We had a fantastic stay at the lanzarote princess. Everything was kept extremely clean and everything easily accessible with our 2 children (3 and 18 months). The heated pool was a godsend as the main pool was still very cold! The only downside was the “dress code” in the restaurant where men are not allowed to wear shorts. I would understand no sportswear but to say no shorts at all seems odd in a warm climate and also in a restaurant which isn’t high end! Apart from that everything was great!

Leisure Family_with_children

8/10

Excellent

16 Oct 2021

bruce

Very nice hotel with lovely pool area with amazing plants. Great location for restaurants and beach.

Leisure Partner

6/10

Pleasant

23 Sep 2021

Graziano

Friendly staff,.we didn't like the pool area's closing at 6pm..

Leisure Partner

8/10

Excellent

29 Aug 2021

Andrew

Excellent 4* hotel I’ve stayed in worse 5*. Really made an effort at H10 to up their game. Upgraded to AI at check in good value if you like a couple of drinks. My only criticism is the pool bar and snack bar mainly only have 1 member of staff. Not enough at busy times and feel sorry for the staff member as they are literally run off their feet. Other than that would 100% recommend and I’ve stayed in 90% of the hotels in Playa Blanca.

Friends_and_family Family

2/10

Poor

24 Aug 2021

Lindsey

Do not stay here. Worst hotel we’ve been too

The service was appalling. I never review hotels and I’ve never left a hotel before but we didn’t even stay 1 night and got a refund and left. They were so rude it was shocking. Our shower or air con didn’t work in our room - surely something that would always be checked before checking someone in, apparently not. They refused to put us in a new room until gone 9pm when the maintenance admitted defeat and said it couldn’t be fixed. At which point we were told to wait another couple of hours for them to clean a new room for us which we had been asking them to do for hours. No apology not even once. Just patronising and rude. I would never stay here again for free let alone give them any of my money. It was the worst experience I have EVER had at a hotel. We moved to a different hotel and had the best holiday with the most amazing staff and facilities and a working shower! The pictures make this hotel look a lot better than what it does. Very old and run down and the staff just don’t want to be there and don’t care about the guests stay at all. Terrible place. Please don’t do it to yourselves, you will regret it, like we did.

Partner

6/10

Pleasant

03 Aug 2021

Verified traveler

Overall Location is very convenient - just across the road from Dorada beach. Lots of restaurants just down the road. Entertainment was not on every night but was good on the nights we had it. Food was average and I am happy I didn't go all inclusive as we spent a lot of time at the beach where you can buy drinks cheap anyway. Staff in reception were never cheerful - specially the lady and gent manning the desk at night. I had lost an H10 promo voucher and asked if it could be replaced and they were so rude.

Leisure Family_with_children

10/10

Exceptional

17 Mar 2020

Alison

It was good to be able to do aqua gym class in the covered heated pool - as the main pool was rather chilly (as expected in mid-March - to be fair!)

Leisure Self

6/10

Pleasant

24 Feb 2020

Jen

The heated indoor pool was a massive plus point for this hotel as the mains pools, although lovely, were freezing so our son couldn’t spend long in them. The indoor pool meant that we could spend a good amount of time swimming each day.

The staff were all great - very friendly & helpful - especially the kids animation team. The welcome drink was a really nice touch.

The family room we had was ok - it could do with updating & a separate room rather than the curtain would have been preferable.

The buffet breakfast & dinner were also ok. The breakfast - all the usual choice & also a nice touch to have cava available for those that wanted to have some. The toasters need to be replaced - about 10 minutes to toast the bread which then ends up hard. They also need little milk jugs for the tea & coffee rather than just a couple of larger jugs meaning you need to keep going up & down for milk.
The evening meal - quality & choice was a bit hit & miss. Some nights were good whereas others were quite poor. Plenty of choice in respect of fresh bread, fruit, ice cream, deserts & sweets for the kids. Worth also noting that men must wear long trousers to dinner in low season.

Location was perfect - literally a few minutes walk to the beach & short walks to Playa Blanca & Playa Dorada marina.

Leisure Family

10/10

Exceptional

19 Feb 2020

Verified traveler

Great hotel. Lovely staff. Food in the buffet was decent. Would stay again.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2020

Peter

Ideal location for beaches and walks. Good restaurant , food good. Value for money upgrade from B&B to halfboard.
Nice pools, including well heated indoor pool.

Was not too happy with evening bar service in Vintage bar. Waiters got orders wrong on more than one occasion and the insistence of producing room cards to prove ID. On occasions was challenged for my signature again. One waiter in particular was unfriendly in relation to ID. Cannot remember his name, but very off putting when he served us on several evenings.

Leisure Partner

4/10

Poor

06 Jan 2020

Verified traveler

Disappointed with swimming pools and SPA facilitir

Large comfortable hotel with good customer service. However, we were very disappointed with the swimming pools and very unhappy to find out there was no steam room or jacuzzi. The main pool which is used in all their marketing materials is literally unusable as the water is kept at an ice cold temperature. The slightly heated indoor pool was too small for the size of hotel - only about 10-12 meters long and It was largely used for families and their toddlers.

Partner

10/10

Exceptional

31 Dec 2019

David

We had a very good time there. The Christmas dinner was impressive! All the staff were so nice and professional.

Leisure Partner

6/10

Pleasant

08 Dec 2019

Verified traveler

VERY GOOD LOCATION IN PLAYA BLANCA.

POOR/VERY AVERAGE FOOD .

Leisure Partner

6/10

Pleasant

05 Dec 2019

Verified traveler

Bad start but happy ended

it had a bad beginning from the not very welcome check-in were I did not get offered the welcome bubbly glass that I had to ask for, to my key room that because I did an early check-in at 10 am when I got in the hotel and they told me my room was getting cleaned and in the mean time I could have done some hotel activities at 11am and 12pm to get myself busy while waiting but no one told me and when I went back at 1 asking if the key was ready no one was really looking available to assist me and when after the massage I had I went back to ask for the luggage beside the very polite man who took my luggage no one was looking keen to assist me and when I went in to my room I found out the glasses dirty, the bathroom and floor of my room was not clean so I was really disappoited from this at the beginning but after I went to report this to the recepetion and had to go twice to say that the glasses were still dirty and had to bring it myself and the day after I found finally the kind guest relations manager Ludovica that took finally care of me and the situation and gave me instead of one of my hb dinner gave me a japanese restaurant dinner. It was also my birthday and I was travelling alone so I was very disappointed of the choice and finally my birthday afternoon I found the champagne in my room thanks to her and the cleaner lady that was in the morning there finally took care of my room and was always careful to give me what I needed. In the end turned up fine thanks to Ludo.

Self

8/10

Excellent

30 Nov 2019

Verified traveler

Excellent hotel and the indoor pool a real bonus. Not keen on allocated room which was a long distance from hotel facilities, Received much help from hotel reception after booked/paid for Urbis shuttle failed to meet us at Arrecife Airport and we had to travel by taxi (50 Euros). We need some help in reclaiming money from Urbis. They offered feeble excuses for their no-show which cost us over an hour message about at airport searching for them.Suggest you do nt in future recommend them as you did to us.

Leisure Partner

8/10

Excellent

23 Nov 2019

Margaret

Great location

Very convenient for Dorada beach and restaurants and shops. Lovely hotel. Food good and varied in buffet restaurant. Restaurant very understaffed, with our dirty plates pileing up on our table on most occassions to the point where we had to remove them ourselves. Some of The staff worked very hard whereas others did not seem to do the same.Beds quite firm although did give excellent toppers on request. Very good and large sunbathing area although did get the wind when we were there. All in all would return, but need to make improvements in restaurant staff

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Helen

Lovely hotel

Brilliant relaxing time no pressure

Partner

10/10

Exceptional

04 Nov 2019

Mark

Great hotel in an excellent location.

Very good hotel in an excellent location. Walking distance to the beach, strip, town and the marina. Plenty of restaurants nearby. Breakfast good if a little chaotic but probably due to being school holidays. Staff did a good job of cleaning tables and keeping the wide selection well stocked. Pool area excellent. Would definitely stay again.

Partner

10/10

Exceptional

30 Oct 2019

Tara

We have stayed at the Lanzarote Princess a number of times and we love it. The only fly in the ointment is that it takes ages to check in regardless of what time you arrive

Leisure

8/10

Excellent

25 Sep 2019

Verified traveler

Very nice hotel. Room is clean and spacious. Pool is big but very cold!! The location of the hotel is perfect, right in the centre of everything.

Leisure Friends

10/10

Exceptional

20 Jul 2019

Verified traveler

Second time staying here, can’t fault it. Clean, lovely pool area, never a problem getting a sun bed. We stay breakfast only basis as there are so many restaurants to eat out in Playa Blanca, again can’t fault the breakfast choice. Plenty for everyone. Superb location. Definitely will return.

Leisure Family

8/10

Excellent

08 Jul 2019

Verified traveler

The hotel was perfectly located, close to the beach and only a 5 min walk to the town centre.
The hotel is ideal for children with a well run kids club (punctuality on open times could be improved).

Leisure Family_with_children

8/10

Excellent

05 Jul 2019

Catherine

Loved the vibe, the pool area and the activities for kids. But as a coeliac with a dairy free toddler the restaurant was a nightmare. No signs highlighting allergens. Very little staff to assist with basic things like having gluten free toast in the morning. When I asked about this they said they preferred to have the chef walk you around the buffet each night and show you what you can eat, this was humiliating.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2019

Verified traveler

Great Location, lovely gardens/pool. Nice room with everything we needed. Great food lots of choice

Leisure Family

8/10

Excellent

15 May 2019

Verified traveler

Stayed from 2nd to the 9th of May in room 2097,this is a very large hotel that offers from bed and breakfast to all inclusive.
Staff were very efficient at check in and quick.
Room was a great size with a good size balcony overlooking the children`s pool saying that it was not noisy at all.
as we were staying in a superior room we had a free safe provided .
Rooms all benefited from a small fridge to keep those important drinks cool.
Air con is centrally controlled although you can make supposedly adjustments i found that in fact it does not control below a certain temperature that is programmed by the hotel so found it inadequate and on a really hot summer day, may not be effective during the hot summer months.
Rooms were cleaned daily with fresh towels if required.
Found it strange that on our arrival despite all the usual toiletries that their was no soap as we had brought our own we did not ask and thought it was an oversight and would be addressed the following day but it wasn`t , we did however get some on our last day,found that amusing.
Breakfast had a fantastic selection of food and could not fault that ,the breakfast area is massive and gets very noisy.
Drinks are very reasonably priced with purchased charged against your room and payment when checking out.
Entertainment was poor though thought it was red buzzer acts from Britain`s got Talent.

Leisure Partner

4/10

Poor

05 May 2019

simon

Not for families.

We stayed with two other families for the week and while the hotel is still OK, we had issues with noise between rooms, especially from a group of younger lads staying in the room next to us. Unfortunately after complaining three times to reception, the hotel did nothing about it. We explained to reception that there was loud dance music coming from the room next to us and that they also commented inappropriately to my wife – yet the hotel did nothing to move us or, move them on. If appropriate steps had been taken then our holiday would have been significantly improved – but the response (none) and action (none) taken by the hotel has been very disappointing. We booked a family room, anticipating that it would be calm and appropriate, unfortunately this was not the case and therefore would not recommend this hotel for families.

Family

6/10

Pleasant

23 Apr 2019

Verified traveler

Excellent location close to main strip for bars and food

Leisure Partner

10/10

Exceptional

23 Apr 2019

Piers

Ideal for families

Great hotel would recommend

Family

10/10

Exceptional

20 Apr 2019

Emma

Fantastic!

Just had the most wonderful 11 nights at the Lanzarote Princess. Nothing to fault, unbelievable food choice, spotlessly clean, comfortable beds, lovely room. Could not ask for more, will be back!

Family

8/10

Excellent

09 Apr 2019

Verified traveler

Built in wardrobes slightly dated. Apart from that could not fault hotel.

Leisure Self

10/10

Exceptional

16 Mar 2019

Verified traveler

Really friendly, good facilities, excellent location, lots of choice at breakfast buffet.

Only niggle was limited parking.

Leisure Family_with_children

8/10

Excellent

04 Mar 2019

Verified traveler

Weekend break

Dressing table mirror would have been good.
My friend obviously didn't know not to keep room card near mobile phone so two cards that didn't open room door.

Friends

8/10

Excellent

01 Mar 2019

Verified traveler

Lovely hotel.

Lovely hotel. Great location near sandy beach etc.

Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

Liked location, facilities, good numbers of loungers & food (breakfast)
Didn't like frozen pool water.

Leisure Partner

6/10

Pleasant

18 Feb 2019

David

OK but ...

Our fourth holiday in Lanzarote and our second stay at H10 Princess. It will probably be our last ... The food is fine, the staff are friendly and helpful. and the hotel's well located for the town and beaches. But there are some buts. We had a good room with an enormous sea-view balcony with luxury sun bed, overlooking the Yaiza hotel. It should have been perfect; it wasn't. Unfortunately it was directly in line with the Papagayo night club where the music started at midnight and continued until 3.00am on the first night and 6.00 am the second. Even ear plugs couldn't block the noise completely. If you book here you really need to ask for a room where this club can't be heard - which could be quite a challenge ... And whilst there's nothing else majorly wrong the decor really is starting to look a bit jaded and tired. It could do with a makeover/refresh/call it what you will. We'll be back again next year but will use a different hotel.

Partner

10/10

Exceptional

09 Feb 2019

Brendan

H10 Lanzarote Princess

The Hotel is very good, staff are very friendly and service generally good. Well positioned near to the centre of amenities in Playa Blanca. Some refurbishment work to the outdoor pool area detracted to some extent due to noise etc..

Friends

10/10

Exceptional

02 Feb 2019

Verified traveler

We enjoyed a lovely surprise upgrade from the hotel, of a room with fabulous balcony and enormous sun divan. Thank you Lanzarote Princess .
Great hotel with facilities for all ages. Close to beach, town restaurants and harbour. Great covered warm pool and pretty garden/pool area with plenty of spread-out sun beds.

10/10

Exceptional

01 Feb 2019

Verified traveler

excellent location and staff i have nothing else to say etc etc etc etc

6/10

Pleasant

29 Jan 2019

Verified traveler

Prior to going we contacted hotel to ask for a top floor quiet room, when we checked in we were given a first floor room next to the lift! We have had noise problems in this hotel before, so we asked to change rooms and were told to come back in a couple of days and they would see what was available. We did not go back because why should we spend our holiday packing moving and repacking again. Please note there is a very late 2/3 am disco across the road which can be heard in the rooms. This hotel is in needs to be fully refurbished in the very near future

8/10

Excellent

17 Jan 2019

Awni

Everything was perfect in the hotel. The room might be a bit dated. But still in a very good condition. We loved the hotel. Lots of entertainment inside the hotel for everyone. Our kids loved it and the staff are fabulous. We will definitely come back again to the same hotel. Shame we didn't stay for longer.

8/10

Excellent

31 Dec 2018

Verified traveler

Lovely location, close to the beach. Helpful, friendly staff. Food can be a bit hit and miss.

8/10

Excellent

19 Dec 2018

clive

Good value stay with pleasant helpful staff.

Overall a well managed hotel in a good location but in some areas looking tired.

Partner

4/10

Poor

12 Dec 2018

Vincent

Disappointing experience overall, looks more like a 2* hotel to be honest. Breakfast is awful but people seem to care more about quantity than quality anyway there. Never get a refill for soap, shower gel or shampoo in 3 days. You also need to pay extra if you want your pool towel changed... classic 2* experience. Rooms are clean an comfortable but that’s the only positive aspect.

10/10

Exceptional

08 Dec 2018

Arthur

Great location

Great location

Partner

6/10

Pleasant

08 Nov 2018

Verified traveler

Sewer problem from bathroom auful beds very hard reception staff not all were helpful changed my room after a lot of hassle after that all fairly good

6/10

Pleasant

23 Oct 2018

Julie

Always a lovely hotel in which to stay, but looking a little rough around the edges. Carpet in corridors are stained with bleach and some of the marble flooring needs replacing. Had a great holiday though.

8/10

Excellent

10 Oct 2018

Verified traveler

Great Location. Nice staff

Kids entertainment was great, staff was super nice plus great location. For a 4 star hotel it was dirty we complaint twice about cleaning service during our stay. Limited drinks at the pool they run out of some ingredients twice during our stay. Food was good but cleanness of the overall place was not great that is including kinda pool for that reason not sure if deserved 4 star

8/10

Excellent

24 Sep 2018

Johnboy

Hotel which ticks most boxes

The Lanzarote Princess scores well in just about every aspect of facility
In particular, the enclosed heated pool, set in a sun deck is especially attractive.
Another really great thing is the STAFF!
Domestic, bar, restaurant, poolside or front desk never fail to surprise with their friendliness and level of service

8/10

Excellent

06 Sep 2018

Verified traveler

Good central location

Check in could have been better. Other than that the breakfast is outstanding, hotel has a good atmosphere and provides essentials for a good holiday wether you are a lone traveller like myself or a couple/family with children. Prices for drinks were reasonable, not extortionate as in some hotels.

10/10

Exceptional

23 Aug 2018

Nigel

Great family friendly hotel

Great location with the beach and promenade only a stones throw from the beach. Really family orientated giving the feel of a safe environment for kids. Lots of pool activities for children as well, inflatables on the Monday were a massive success, especially if you want a couple of hours uninterrupted rest on your sun lounger!.
Only negative would be the restaurant with absolute mayhem at times, especially evening meal. Food was a good standard although the theme per night was a little disjointed with a mish mash of options leading to random plates of food for us.
Overall though I couldn’t recommend highly enough, staff were really professional and so helpful.

10/10

Exceptional

05 Jul 2018

Sam

Lovely hotel, great location

Hotel was lovely in a great location. Good facilities. Lovely bar area. Animation was very good which my son got involved in virtually every day. We were bed and breakfast, the choice was fantastic. Definitely return.

8/10

Excellent

16 Jun 2018

Sanjeev

Great location and perfect for the kids

Excellent service from and Lulu who was the guest relations manager, we had some problems with the housekeeping and she went out of her way to make us feel at home!

Family

10/10

Exceptional

01 Jun 2018

Monica

Beautiful hotel, well equipped and friendly staff. Definitely going back

6/10

Pleasant

29 May 2018

Abhijit

OK...but expensive for what you pay

Hotel was ok...glass bathroom door with large gaps similar to stalls in a public toilet not very nice...people were great...always smiling and ready to help...hotel was very crowded....long check in queue and dining was always messy....no one.led you to a table....you had find one that you are happy with....food quality was mediocre...I would called this a good 3 star but definitely don't think it's good value as a 4 star especially for the price I paid....

Family

8/10

Excellent

30 Apr 2018

Verified traveler

Nice hotel, very good value for money

On first arrival the hotel looks very fancy and you are greeted with champagne. It was my partners birthday and the hotel had left a bottle of champagne in the room free of charge, we was also upgraded from a studio to a one bed apartment. Food was great with a massive choice, we especially loved the crepe station. Location couldn't be any better. Only disappointment was the fact an iron was not supplied in the room, you can borrow one from reception for one hour but this is a big inconvenience and doesn't add to the relaxing stay, for a hotel of this standard they should supply irons in every room.

10/10

Exceptional

15 Apr 2018

Verified traveler

We have booked to return in August. No complaints about staff or facilities

6/10

Pleasant

15 Apr 2018

Roi

Nice for families, but my cup of tea

Too many mistakes made by staff. Food isn’t of good quality. Very noisy from early in the AM and until 23:00-00:00. THEY ARE CHARGING FOR WATER AT BREAKFAST!!! WHAT KIND OF HOTEL DOES THAT?!

Family

6/10

Pleasant

11 Apr 2018

Roi

Not my cup of tea. of coffee. or even water.

This hotel was served us for 5 nights during our Passover vacation in Canary Islands. Unfortunately, we were VERY disappointed with it. The building seemed to be VERY old, and after some cosmetic renovation, which sums up the entire experience. Everything was meant to look good, but just wasn't. There are only 2 small elevators (with a separate panel for each, which means you have to \"call\" each desperately). This is not enough for such a large hotel and caused long queues. The heated swimming pool didn't feel heated. Rooms were not clean by the cleaning lady, only somewhat arranged. Had to call reception for EVERY SINGLE THING. We had to call EVERY DAY and ask to replace sheets, and bring some amenities, from shower gel to towels (which were forgotten twice!). There's a Nespresso coffee machine in the room, but no working power plug to plug it. This was true for several of the rooms we had. Food at breakfast and dinner could be better in sense of taste and freshness. Cakes/Cookies at the Hotel's coffee shop were tasteless. THIS WAS THE FIRST HOTEL I'VE STAYED IN THAT CHARGED EXTRA FOR WATER DURING BREAKFAST. Also, all our rooms were \"pool view\", with BAD noise insulation (windows from 40 years ago) - which means NOISE ALL THE TIME! including night time. Overall, the most positive thing about this hotel is the location. and with that said, I wouldn't stay here again.

Family

8/10

Excellent

31 Mar 2018

leighton

Good hotel and pools

Good hotel and pools near a lovely beach. Food very good, although almost to much choice and a lot of the same after a week!