Mercure Bedford Centre Hotel

6/10

Pleasant

15 Jun 2026

John

Good shower

10/10

Exceptional

14 Jun 2026

Jon

Central Location with friendly helpful staff.

Friends

6/10

Pleasant

13 Jun 2026

Robert

Although the property has been superficially updated, the core fabric is still the hotel I knew nearly 20 years ago. The windows with secondary double gazing left 2 options - to open the small window and sffer the rattling noise from the metal frames or close the window and slowly cook. A poor night’s sleep spoiled my stay in Bedford.

Self

2/10

Poor

01 Jun 2026

Corina

We had booked a weekend stay but didn’t check in until about 11pm on the first night. Got to our room which was quite spacious but as soon as we opened the bathroom door, the smell of mould was extremely overwhelming. There was a window that couldn’t be opened and mould spores all over the ceiling and around the shower. Turning the tap on only made the smell worse and the only way to keep the smell contained was to keep the door closed. We had requested another room the next day but this wasn’t accommodated due to the hotel being fully booked, but someone was sent to the room to do a temporary ‘freshen up’ which didn’t last long before the smell of mould reappeared. We finally managed to get a new room the next day which was alot smaller but the bathroom was fine, although as soon as you step out of the lift on the 7th floor, again there was an overwhelming smell of mould. Overall, the lobby to the hotel is gorgeous but the rooms, corridors and carpets need some serious TLC. Wouldn’t stay here again until the current issues are addressed.

Partner

6/10

Pleasant

29 May 2026

kevin

Air con in room was faulty
A tray had been placed under the unit with a rolled up towel to catch the condensation
When we returned to the room later that evening the overwhelming smell of damp made the room inhabitable

We were not the only room affected

Moved to a lower class of room

Partner

10/10

Exceptional

29 May 2026

Chloe

Clean room. There was a small stain on the sheet which looked lo makeup but we got that changed. Great staff with quick room service

Partner

10/10

Exceptional

28 May 2026

Lee

Friendly staff, clean rooms, shower wasn’t great hardly any power to it.
Lovely location right on the river and across the road from the town centre, would definitely book again.
Bar area was bright and airy with big windows looking over the river

Partner

8/10

Excellent

25 May 2026

Virginia

Ideal location I enjoyed my stay

Friends_and_family Friends

4/10

Poor

23 May 2026

Zoubir

There is almost never anyone at reception so you have to wait five or 10 minutes. I booked a privilege room that supposed to have free bottles of water in the fridge. There were none, I called reception and asked for some to be brought to me, nothing happened. On my way out two hours later, I spoke to a different person at reception who was quite polite and told me she will ask house keeping again. I was very surprised that in the 24 hours I was in the hotel, I didn’t have any water whatsoever. Terrible in my view. The air conditioning in my room didn’t work in the hottest weekend of the year. All in all, very disappointed.

Business

2/10

Poor

21 May 2026

Zahra

AVOID, the reason is that I stayed here for a few weeks a year ago and unfortunately changed rooms 6 times due to air conditioning (one worked one didn't, one didn't switch off at all) issues, parties through the night, traffic, then finally bathroom fan that just stayed on 24/7 very noisy. Finally got a good room but opposite the lift. Tried again recently but unfortunately the room had a window screwed permenantly open so went to 6 degrees at night in a cold snap, the heating had been intentionally disabled as I have a photo of the mains switch on. Main light not working room very dark. When I mentioned it to management they said switch was on which my current room in same position but Was working so in effect saying I lied. Sadly no reply after a full week after providing this evidence and chasing and them refusing to refund this one night. I never asked for previous refund first one as I got really ill due to the cold in the night. Even though there were very loud banging, and building works type noises throughout the week. Very disappointed, even the cleaning mid week she only changed the bed no towel no refills, no clean nothing. Photos attached. Emailed both front desk, spoke to them and the manager no refund, help or compensation. Avoid.

8/10

Excellent

13 May 2026

Ed

Building is tired but it’s reflected in the price.

Self

2/10

Poor

11 May 2026

Cristina

The

6/10

Pleasant

10 May 2026

Elvira

This is like faulty towers where the maintenance man is the bar man etc etc found it v odd to have nowhere to hang clothes not even hooks on back of doors yet you get a luggage holder in a room that barely has room for a chair. Quite amusing really. Aircon doesn’t work and windows rattle in the wind when left open. Nice bed and shower but …

Partner

6/10

Pleasant

28 Apr 2026

Allie

It was an alright hotel

8/10

Excellent

23 Apr 2026

Julie

Surprisingly good stay here. It's an ugly building but really comfortable inside!

Self

6/10

Pleasant

11 Apr 2026

Toni-ann

The property was fine, staff could’ve been a bit more friendly, room was a bit smelly throughout. Mould everywhere in the bathroom.

Self

4/10

Poor

06 Apr 2026

Callum

Room was filthy, bathroom had crumbs all over and moldy bath and shower head. Breakfast was okay but only 1 person working so food was empty most of the time.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Jordan

Shortly after check in. An unknown male was lingering in my corridor and attempted to force entry to my room. I immediately informed the reception of this scary situation. Who said they would try to send someone to assist. No one came, called me back or knocked on my room to reassure me. Awful.

Self

10/10

Exceptional

28 Mar 2026

Chris

All the food that I saw and ate was great.

Business

10/10

Exceptional

27 Mar 2026

Ludmila

Yes thank you 😍

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Mark

Overall pretty clean. It potentially needed a deeper clean especially in the bathroom. The toilet was in a very inconvenient position. It felt very understaffed so special requests were missed on arrival and staff weren’t always available for myself and other guests, however they were helpful and attentive when they were available. Breakfast was standard and as expected. We didn’t use the bar or room service. The bed was comfortable and bigger than expected.

Partner

10/10

Exceptional

12 Mar 2026

John

Very convenient hotel for access to town centre and riverside walk. Staff were friendly and helpful and the breakfast had plenty of variety. The room was comfortable and clean. We often stay at this hotel and we are never disappointed.

Partner

8/10

Excellent

11 Mar 2026

Si

Staff were efficient. Room was good with a river view. Breakfast was really good.

Self

2/10

Poor

19 Feb 2026

Beatrice

They gave me a room without heating, just an electric portable heater

10/10

Exceptional

10 Feb 2026

Scott

Ideal location

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Sarah

Felt very safe as a solo female traveller.

The room was very clean and comfortable, and the bar we very welcoming for a meal.

Self

8/10

Excellent

06 Feb 2026

Rekha

Clean room on arrival the staff wasn’t helpful to which direction to go to our room only lovely area had a long walk down the Riverside
The price was good for just one night

Leisure Partner

8/10

Excellent

31 Jan 2026

lori

room was a bit tired but good size the sofa could have been wipe down able as it was stained
stale smell as no ventilation
no extractor fan in the bathroom
good bed size and comfort

Partner

8/10

Excellent

11 Jan 2026

Vanessa

Can't fault the standard of the room.
Check in efficient.
Later check out time than many others.

Leisure Partner

8/10

Excellent

11 Jan 2026

Anthony

The room was very nice great view very comfortable bed one of the biggest bathrooms i have had in a hotel room reception staff were very helpful

8/10

Excellent

07 Jan 2026

Cristina

The room was nice, clean and quite spacious. The stuff was lovely, especially at the breakfast area.

Partner

4/10

Poor

04 Jan 2026

shan

We booked to use the gym then found out it was not open as it was being refurbished. The air con/heating was so noisy it kept us throughout the night. However, it was warm and the room was smart with a nice hot shower. The location is great but no nice view from our particular roo
.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Roger

Very friendly staff

Leisure Self

4/10

Poor

18 Dec 2025

Elliot

The room was tiny, smallest I have stayed in
Charged extra for parking and for my dog (£15)
This cost was not mentioned when booking and did effect my decision when booking
Hotel was dated
Checking in was extremely slow
Staff were disengaged
Christmas party was poor
Dj missing
Main course was missing
Location was good and central

Partner

10/10

Exceptional

17 Dec 2025

S

Yes

Business

4/10

Poor

10 Dec 2025

Michelle

Vomit hallway in way to room, key card wasnt working properly, very outdated and loud cooling system in room, very noisy guests outside hotel

Leisure Self

4/10

Poor

07 Dec 2025

Gary

The shower wasn't clean, breakfast was terrible, the bar was out of drinks. The staff were friendly.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Lynda

Lovely room. Comfortable bed

Partner

8/10

Excellent

24 Nov 2025

Peter

Attentive staff at breakfast. Clean room with recently updated bathroom. Very central location.

Leisure Partner

8/10

Excellent

23 Nov 2025

CRAIG

Room was v clean ,comfy bed, spacious but rather dark at night with no central light , room heater in room 405 very noisy could not leave on when trying to sleep.
Breakfast was very hit and miss,not all items available at the same time we had to go back several times to get a full fried breakfast,ran out of white bread at 09.45 with 1.15 hours to go until breakfast was over.
All in all good value for money apart from the breakfast debacle.

Leisure Family

8/10

Excellent

21 Nov 2025

Deanna Fae

Room was very spacious and the hotel was quiet

Business Friends

6/10

Pleasant

09 Nov 2025

Paula

Lovely, spacious room with a great view of the river. Unfortunately the room was ridiculously warm, even with air con on as low as it would go. Mould in the shower, and the carpet didnt seem to hsvr been vacuumed properly.

Leisure Partner

4/10

Poor

03 Nov 2025

Carol

Not good service by Receptionist on arrival. She seemed pleasant enough but was ‘snarky’ and smug.
Room cold and heating controlled by hotel.
Lift not level on occasion and our concern dismissed.
Another receptionist refused to freeze our cooler pack ice block saying not allowed whereas waiter said it was fine.
Very limited menu.
Fab view from our room and we would only return because of that.

Business

10/10

Exceptional

19 Oct 2025

Peter

Rooms and public areas in good condition . Hotel in good location for Bedford. Only comment is that the outside of the building and steps in don’t make the place look appealing .

Partner

8/10

Excellent

17 Oct 2025

Cassandra

.

10/10

Exceptional

14 Oct 2025

Michael

I did not have breakfast.
The room was good and what I had booked. The room amenities where great .

Business

8/10

Excellent

09 Oct 2025

Morne

I was happy with most things. The only complaint i would have is that there was a distinct smell of feces coming from the toilet. I thought someone might have just been to the toilet before i got to my room. However, i went out for dinner and when i came back to my room the smell was still there.

Business

8/10

Excellent

06 Oct 2025

Kin Ming Eric

along the river

not quite clean

4/10

Poor

29 Sep 2025

Paul

Shower had not been properly cleaned. Dingy decor. Terrible late night (Post 1am) noise.

10/10

Exceptional

18 Sep 2025

Brian

Overall very good in all areas. I couldn't fault it!

8/10

Excellent

14 Sep 2025

Tammie

Hotel needs a good clean, carpets, walls, windows.

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Phil

Great location on the river and convenient for town and the train station

Business

10/10

Exceptional

08 Sep 2025

Patrick

Excellent stay.

We have stayed here on numerous occasions now,and never had a bad stay, well situated for the town.

Partner

6/10

Pleasant

07 Sep 2025

Ranjit

The room was dusty and not clean around the windows. The bed was comfortable.

Business Self

10/10

Exceptional

31 Aug 2025

Andy

All good. Thank you.

6/10

Pleasant

25 Aug 2025

Simon

The bed was comfortable and the bathroom was good but the air conditioning didn’t work the windows didn’t close and the tv was terrible with poor sound quality

Leisure Partner

10/10

Exceptional

24 Aug 2025

Nicholas

Lovely story great location and great staff. I like the place

8/10

Excellent

20 Aug 2025

Ifeoluwa

Okay

6/10

Pleasant

14 Aug 2025

Jenny

Awful. Lots of homeless around and drugs

Business

8/10

Excellent

11 Aug 2025

Diane

Enjoyed my stay at this hotel. It was simple but met my needs as I didn’t stay in the hotel during the day. The bar had a decent selection of food, had a large well kept clean eating area, and the breakfast was good. Some parts of the hotel were tired looking, shut off and in a state of disrepair but the communal areas were well kept and attractive. Lovely view of the canal from the bar area and upstairs breakfast dining area, but I didn’t get a chance to walk along side of it. The car park was convenient as it was located downstairs and easy to get to. Was a bit of a maze in the actual hotel but you quickly got used to where to go. I stayed on the 2nd floor and didn’t have the best view from my hotel window as it overlooked a large roof with a big metal pipe. Would have hoped the window would open even just a little for fresh air at night. I think there was an air con unit in the room (didn’t try it), but I personally prefer natural air. Parking cost £7 per night (24hours). Staff were helpful . I would stay here again.

Business_and_leisure Self

6/10

Pleasant

07 Aug 2025

paul

Room modern. Food in hotel good though not as good as local restaurants.
Biggest problem was inconsistant houskeeping eg no cleaming on 2 days and no replenishment of used items eg coffee on other days.

Leisure Family

8/10

Excellent

27 Jul 2025

Rose

Nothing wrong with it

All fine

Friends_and_family Family

4/10

Poor

25 Jul 2025

Charlotte

Needs refit - rude staff

Hotel needs a refit. Room very dusty - had to buy cleaning stuff to do it myself. Air conditioning clogged with dust - constantly pumping out lumps of dust. Lift intermittent - cleaner who I asked if it was out of order rude (told me ‘Use the stairs’ even though I had 2 bags and back pack). I asked reception and left please clean room sign on door 3 times but room was never cleaned. Car park in need of resurfacing.

Business

10/10

Exceptional

21 Jul 2025

Jonathan

Good service

Staff were really helpful.

10/10

Exceptional

19 Jul 2025

Phillip

Overall, a great stay. The hotel isn’t pretty from the outside, but it makes up for it inside. I found the rooms to be more modern than other Mercure Hotels that I have stayed in. The breakfast was excellent. Plenty to choose from and fresh too. Great value for money and would definitely stay there again.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Raul

I love this hotel

Clean, comfortable, quiet and perfect location!

Business

2/10

Poor

15 Jul 2025

polly

Check in staff was rude and unhelpful.

Friends_and_family Friends

8/10

Excellent

13 Jul 2025

Daniel

Good hotel

Good hotel. No issues during our stay. Hotel is a bit dated and tired from outside but lobby and rooms are quite nice. Car parks a little tricky to get into with narrow high entrance kerbs so watch your alloys! Nice area with good view of the river

Friends_and_family Friends

10/10

Exceptional

05 Jul 2025

yvette

Clean comfortable room, great breakfast, helpful staff

Leisure Partner

10/10

Exceptional

30 Jun 2025

Maxine

My third stay and the best so far. Previously I've been in rooms that have an interconnecting door and there's been some noise. This room was smaller but perfect for my needs and the aircon on a hot sunny day was a delight on entering the room.

6/10

Pleasant

29 Jun 2025

Laura

Not worth the rates of the rooms

10/10

Exceptional

28 Jun 2025

Patricia

Great value for money

8/10

Excellent

24 Jun 2025

Tiana

Nice

Leisure Family

8/10

Excellent

22 Jun 2025

Amreek

A nice budget hotel with good amenities. Great location right on the embankment. The staff were super nice and helpful. Ample parking to the rear (£5 per 24 hours). Great view of the river from the restaurant.

Leisure Friends

8/10

Excellent

22 Jun 2025

Andrew

Great place. Pity that there was no access to the gym

Business Self

10/10

Exceptional

21 Jun 2025

Maarion

I loved the room. Good AC, nice decor, lovely shower. The downsides were, the curtains were too small and let the light in too early, very little surface space and ineffective extraction in shower room.

Leisure Partner

4/10

Poor

19 Jun 2025

Carol

We stay here at least once a year and usually have a nice river view room. This time we were given a small room facing the road.
Not only was it an unpleasant room, it was not clean! We did complain and were moved to a slightly better room but this was not a pleasant stay at all.

Business

8/10

Excellent

10 Jun 2025

Annie

Lovely public areas with views across the river.

Leisure Partner

8/10

Excellent

09 Jun 2025

Benjamin

There is an open air parking area at the rear of the hotel. There is a flight of stairs at the rear door to get up to the main lobby floor. The lift provided there was out of order through most of my stay and my 89 year old mother had to make her way up and down the stairs. Similarly the breakfast room was a floor above the lobby and my mother had to climb the stairs up and down each morning. If there was a lift to get there, no member of staff pointed out where it was.

Leisure Family

10/10

Exceptional

08 Jun 2025

Michael

Work

The location was great for work and visit alike, The hotel staff where polite and friendly and did their best to accommodate where requested. I would recommend staying there. The only thing is the windows in the tower part of the Hotel have seen better days and really should be replaced, although with the secondary double glazing its not a big issue.

Business

10/10

Exceptional

07 Jun 2025

Christopher

Nice.hotel, great location

8/10

Excellent

24 May 2025

Joseph

ok was ok

Friends_and_family Family

8/10

Excellent

22 May 2025

Angela

The hotel was all i needed it to be for my over night stay. Comfortable bed.

Leisure Friends

8/10

Excellent

05 May 2025

Bobby

Nice hotel well worth the money for the stay plus breakfast.
Only thing when sitting having a,drink in the bar they allowed people to smoke outside the main entrance allowing the smoke to come into the hotel, not nice.

Friends_and_family Friends

8/10

Excellent

24 Apr 2025

Andrew

Nice hotel. Good value and very central.
Would stay again.

Self

6/10

Pleasant

20 Apr 2025

Tammie

Lobby great! Rooms need a deep clean

The location is great. The hotel lobby and bar area is nice and we enjoyed the view. The room has been upgraded but needs a really good clean. The carpets are heavily stained, curtains have stains on them, shower had mold in it that could easily be wiped off with a cloth and the windows are very old and covered in mold. The bed was comfortable and bedding was not bad. The double room we had for one night was tiny and the shower had mold and the carpet was stained. We then had a king premium room for 7 nights and it was a lot larger and nicer. The one robe was nice enough to use the second robe we used to cover the stained chair so we could sit on it. The fridge was handy to have for some cold drinks. The king room did have shampoo, conditioner, body wash, lotion and a couple extra bathroom items. The double only had shampoo and body wash.

Friends_and_family Family

4/10

Poor

09 Apr 2025

Peter

This property is horrible. I was made to stand and buzzed for almost 7 mins before the door was opened with no apologies.For a hotel where rooms cost over £100, I expected more. I was checked a cubicle where I could hardly walk around. I bumped into the all the time.

Heating was centrally controlled and I slept in a cold room. There was no shower cream. Corridors are very narrow and you have to walk to the other end of the property to get to the reception. No telephone to contact reception, they expected guests to conact reception by WhatsApp for help.

Shambles and won't recommend..

Business Self

8/10

Excellent

07 Apr 2025

Bethany

The staff were nice and friendly
The room was nice, with kettle and tea and coffe supplies
Kettle was a bit faulty, wouldnt stay on to boil, I had to hold the button down until it boiled
There was a little balcony, however it was locked off, which is fine because i didnt pay for a balcony room. However the windows were quite dirty, so it ruined the view of looking out the window. Also with the window open, the wind whistles betweeen the plastic net rail, so i couldnt leave the window open. It was extremely loud and we couldnt leave it open. So it was quite warm in the room, there was an aircon unit, however it didnt work.
But overall was a great experience, the hotel was nice
The location is great, right on the river and in the town centre
It was a perfect for exploring days as its only a short walk to the bus or train station

Leisure Partner

8/10

Excellent

02 Apr 2025

michael

Convenient for work and family visit

Business Self

10/10

Exceptional

02 Apr 2025

Melanie

Staff were really helpful. Room was large and clean with a lovely view over the river.

Leisure Self

10/10

Exceptional

30 Mar 2025

Iain

Great stay

Handy for the town centre with lovely views of the river from the bar/restaurant.
Great welcome and quick check in.
Rooms nicely decorated and comfortable bed.

Self

8/10

Excellent

30 Mar 2025

Tracey

Improved

We have stayed here before & could see this time that improvements have been made. Our room was spacious with a lovely view over the river. The windows clearly need replacing but that would be a huge job. Bathroom was small but the shower was good. The negative I have is that when I unrolled the non-slip mat to put down it was full of long dark hairs which was very off putting.
Breakfast was good with a good selection.

Partner

8/10

Excellent

20 Mar 2025

Sarah

On the River Ouse. Quite away from main town centre and night life. Was perfect for a night away. Room was clean, but hotel buildings dated especially windows, don't open the net curtains, I think they're there to hide the windows!!

Leisure Partner

10/10

Exceptional

18 Mar 2025

Nevena

Perfect location for having meeting at Bedford College as the hotel is just across the street.
The reception staff were really nice and friendly.

10/10

Exceptional

16 Mar 2025

Mani

good hotel easy to find and very close to the river. lovely breakfast

8/10

Excellent

14 Mar 2025

Carl

Watch for the carpark charge

It would have had 5 starts but have a car park charge of £5

Business

6/10

Pleasant

11 Mar 2025

John

Place is getting tired, good size rooms but needs some maintenance

Partner

8/10

Excellent

11 Mar 2025

Simon

Elevated view of town

It was a Privilege Room, great view of the river. Good size room, comfortable bed - all as advertised. Not sure what happened to the daily newspaper, as described on the room details. Good breakfast, easy parking.

Partner

10/10

Exceptional

28 Feb 2025

Verified traveler

Great service

Had a lovely night here in a privilege room, Initially had to change rooms as there was a problem with a window, but the staff couldn't have been more helpful and found me another room straightaway. The room felt homely and had great views across the river and the town. The bed was so comfortable and the room was well equipped with everything we needed. The bathroom was great too. The only very small complaint was that all the windows were a bit drafty and could definitely do with updating, but everything else was fab.

Partner

10/10

Exceptional

28 Feb 2025

michael

Bedford rookery

Convenient for my work and family visit

Business