Name: TownePlace Suites Saginaw
Address: 5368 Fashion Square Blvd, Saginaw, 48604, US

4/10

Poor

24 May 2026

Amber

The mid-day desk attendant, she was kind & helpful, within her capabilities. Since the hotel was completely booked, she was unable to change our room.

The pool was closed, but we were offered to use the pool at their “sister” hotel next door.
The workout room was very limited w/ the equipment offered.

The hotel needs a complete renovation- new carpet & paint. The hallways had a very odd & dirty smell.

Breakfast was meh - waffle maker, basic cereal from the dispenser, fruit, scrambled eggs & sausage, yogurt, hard boiled eggs, & to go oatmeal. A few juice options along with milk.

The pros of our room:
The bed was soft & for the most part very comfortable- it wasn’t overly soft/ broken where you could feel coils or other things in the mattress. Our room was a 1 bedroom suite, so it came w/ a dorm room sized fridge, kitchenette, dishwasher, & basic kitchenware.

The cons of our room:
The paint was chipping & stained, carpet was dirty, a couple dirty dishes in the cabinet, the top blanket on the bed was dirty on the bottom side, air did not work well in the main area w/ sofa, air worked phenomenally in the bedroom, shower pressure was non existent & took forever to drain, we found a packet w/ pills in it by the sofa, & speaking of the sofa - the “icing” on the cake. The sofa cushions were dirty & had white stains all over them- IYKYK.
We had to buy an air mattress for our teen to sleep on since we were NOT using the pull out bed from the sofa & used our lawn chairs to sit on.

Partner

8/10

Excellent

05 May 2026

Sidney

Wi fi was poor. Very slow

10/10

Exceptional

25 May 2025

Denise

Staff was wonderful, very friendly,

Business Friends

10/10

Exceptional

11 May 2025

SHERENE

Nice

10/10

Exceptional

03 Mar 2025

Ndieme

Love it and will definitely recommend my client as a travel agent. Appreciated

Business_and_leisure Family

8/10

Excellent

17 Feb 2025

Cathleen

No fault of the staff, but the customer that checked in before me really smelled up the lobby of pot. ☹️

4/10

Poor

01 Feb 2025

Whitney

Upon check in, staff was rude about the reason my children and I were staying, she also asked for a card to put on file for damages, but then preauthorized $100 on the card. Upon getting into the room, the cups in the cupboard were full of food and debri, when I took them to the front desk for new ones, she insisted she couldn’t give them to me at the desk and had to bring them to my room later, not only was that uncomfortable as we weren’t even settled, but she was looking all around the room when she came up. Once we used the ice cold pool, we went to take showers, only to discover the shampoo, and body wash was locked in the holder on the wall in the shower and unusable. Upon getting out of the shower, my daughter stepped on something sharp. Looking down at the floor, I notice a tack strip exposed on the floor between carpet and bathroom floor. I brought these issues up to manager as this is unacceptable and she said sorry. That’s it. I paid $150 for a room with all these issues, and unprofessional behavior of staff. Completely unacceptable. I will not book with Marriott Bonvoy again. I am beyond upset and disappointed to spend this kind of money on a room for my family from out of town to be let down.

Leisure Family

10/10

Exceptional

02 Jan 2025

Amber

brownies

took my kids for get away staff was amazing rooms are ammazing we baked brownies in the room borrowed a hand mixer from front desk. pool area was great.best free breakfast i have had at any hotel so many hot options

Friends_and_family Family

6/10

Pleasant

10 Dec 2024

Sylvia

Birthday gift for my sister

The pull out couch was filthy.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Edward

No comparison with the treatment we received at the Fairmont Hotel. That issue will be dealt with next week.

Leisure Partner

10/10

Exceptional

30 Nov 2024

Madeline

I loved the kitchen and the layout of the room.

Leisure Family

2/10

Poor

03 Nov 2024

Jeff

Worst hotel I've ever stayed in!

There were dirty wash clothes hanging in the shower and a pile of dirty towels shoved in the corner of the bathtub, and a dirty rubber glove. The coffee pot looked like it's never been cleaned, there was mildew in the bathtub and no body wash. There were leaves on the floor. And no USB plugs. I have photos but the site won't let me add them

Partner

10/10

Exceptional

20 Oct 2024

Deborah

Nice place

Nice place, pool was freezing couldn’t even stand with feet on first stair, no wash cloths in bathroom and only 2 hand towels otherwise it’s a nice motel

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Kaitlin

Wonderful hotel stay-home away from home

The room was very comfortable and convenient. I loved the full kitchen.
The staff was extremely friendly and helpful!
One suggestion would be to warm the pool up.

Friends_and_family Family

6/10

Pleasant

12 Oct 2024

Alex

The couch looked pretty worn and dirty. Same for the pullout bed. I wish the listing had the sizes of the beds. I assumed it was a Queen, but it was much smaller. There is not enough room for two tall adults on the bed. The shower drained slowly, and there was no bathroom fan. The rooms are large and pretty soundproof. The work area had plenty of space for several monitors. Breakfast was great, workout room was fine.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Carol

Staff was very nice.
Our room was well appointed, clean. Breakfast was great. Nice area to eat. Pool too cold, hall carpet worn

Leisure

10/10

Exceptional

06 Oct 2024

Dawn

Room was pretty clean, bed very comfy! Carpet looking a little tattered. Best part was the front seat gal on duty. She was awesome!!! Extremely friendly, great about suggestions for dinner. Asking what brought us into the area… AND , it was all genuine.. she deserves recognition from management at that location, but I can’t remember her name! 😒

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Stanley

Staff was super friendly, close to downtown and places to eat

Leisure Partner

6/10

Pleasant

30 Sep 2024

Christina

This was the first time we have ever had any issues. The staff was overall nice, we went in expecting to pay a price as we booked online, then the hotel charged us as if we booked with them that day, and then, when checking in staff member didn't give info on dog charges, Just asked if our dog was a service dog by chance, after we had already checked in. I said no and she said, oh okay. When checking out and asking about the price differnce, we were told it is a \"HOLDING FEE\" which was wrong. The room wasnt clean, the bed was a full sized bed not queen or king as stated, Overall not happy. We have 2 charges that are different amounts for the room. We were advised to call Manager. We will not be back.

Leisure Pet

2/10

Poor

29 Sep 2024

Jeston

For the amount of money I paid it was horrible will never stay there again you can hear everyone and everything plus I had to put $300 deposit down for a trash hotel I slept barely and left 2 hours before check out never again but to mention the roof was leaking in the lobby.

Partner

8/10

Excellent

22 Sep 2024

Diana

Staff were very friendly and accomodating!

Leisure Family

8/10

Excellent

26 Aug 2024

Lynne

Really liked the kitchenette/dining area

Leisure Family

8/10

Excellent

13 Aug 2024

Christopher

Not applicable

Leisure Family

10/10

Exceptional

11 Aug 2024

Kayleigh

It was extremely nice!! The girl at the front desk on midnights (8/10-8/11) is so awesome!! She was very kind, organized, and efficient!

Leisure Partner

4/10

Poor

11 May 2024

Michael

Our bed had blood and bandaid wrappers on the sheets. The oven door was hanging off. The door stopper behind the entry door is broken and knocked into the wall. The pull out bed had a beer tab in it. Overall extremely unhappy with our stay

Leisure Family

10/10

Exceptional

04 Mar 2024

Ericka

Very nice hotel. I would have only wished to maybe check in a little earlier. Rooms were clean spacious

10/10

Exceptional

03 Mar 2024

Murielle

Centrally located. Staff is very friendly and accommodating.

Business Family

10/10

Exceptional

27 Dec 2023

Ljubisa

Excellent service

Leisure Family

8/10

Excellent

25 Dec 2023

Theresa

Still a worthwhile stay

my wife has stayed there before while visiting family and always loved this location. Even she could see that it was not quite as clean nor comfortable. I was welcomed by Sheldon (?) when I checked in. Very hospitable, informative and great guy. He offered up a ton of great information. Breakfast was superb. Room was somewhat dated. Washcloth (only 1 provided) was stained (old stain) and general room cleaning (are of walls by the door where most people don't even look) was somewhat lacking. Also, even though a wall thermostat, very hard to keep the room comfortable...even set at 64, very warm.

Partner

10/10

Exceptional

25 Nov 2023

Tracy

covered all our travel needs and will return again

Leisure Family

10/10

Exceptional

27 Oct 2023

Maris A

Could not ask for anything more!

Friendly staff, hot breakfast, comfy suite with kitchenette, pet friendly, convenient location, and indoor pool. Could not ask for anything more!

Partner

10/10

Exceptional

15 Oct 2023

Kevin

The staff was friendly and the room was clean and comfortable. Enjoyed our stay.

Leisure Partner

10/10

Exceptional

25 Sep 2023

Chelsea

Property was very quiet & clean! It surpassed our expectations by far!

Leisure Family

10/10

Exceptional

05 Sep 2023

Earline

Stay was great.

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

Adam

Staff friendly and helpful

Leisure Pet

10/10

Exceptional

27 Aug 2023

Sara

Had everything we would need and made our stay during this tournament so easy.

Leisure Family

8/10

Excellent

12 Aug 2023

Annette

Our only complaint is you’s being PET FRIENDLY which we loved was the carpeting!! Carpeting isn’t appropriate with pets..

Leisure Pet

10/10

Exceptional

12 Aug 2023

Alessandro

Well located and clean. The room had all we needed

Leisure Family_with_children

10/10

Exceptional

09 Aug 2023

Diane

Nice Place

We always enjoy staying at the Towneplace Suites.

Partner

2/10

Poor

04 Aug 2023

Debra

Apologize I meant to have a smiley face!
Everything was great!!!

10/10

Exceptional

30 Jul 2023

Timothy

Clean and friendly.

From checking in to seeing to the room easy. friendly and clean. Gave great ideas what to do in the area and was able to fix a problem with the tv. will definitely be back.

Friends_and_family Family

4/10

Poor

22 Jul 2023

Donald

We booked a kings sized bed room that was heavily smoked in. The front desk switched us to a full sized bed room which was the only other room available.

Leisure Family

8/10

Excellent

14 Jul 2023

Emmitt D

The room was like a miniature apartment with having a kitchenette was convenient. It would have been perfect if it had a convection oven instead of microwave.

Leisure Family

6/10

Pleasant

18 Jun 2023

Christine

Room wasn’t very clean. Dirty shower curtain. Kitchen has warped cabinets and significant damage. Carpet was dirty. Dust in all the corners and food under the bed to name a few. Shampoo and soap were empty in the shower as well.

Leisure Family

10/10

Exceptional

21 May 2023

Michele

Great stay. Very friendly staff. New female supervisor was very helpful. Excellent breakfast. Clean pool and great location.

Leisure Family

10/10

Exceptional

20 May 2023

LaTiecia

The New front desk manager went above and beyond to show me the room and explain a scent that she thought might have been a problem. Very professional and about her business.

Leisure Friends

8/10

Excellent

10 Mar 2023

Jody

Staff was friendly, room and kitchen were comfortable size for the 3 of us. Pet friendly, even had doggy doo pick up baggies!

Business_and_leisure Pet

8/10

Excellent

06 Mar 2023

Laurie

Nice

Leisure Friends

4/10

Poor

27 Feb 2023

PATRICIA

The couch that reverts into bed in our room and also in my son room was filthy. Everything else was great.

10/10

Exceptional

24 Feb 2023

jennine

Super comfortable beds! Slept awesome.

Leisure Family

10/10

Exceptional

19 Feb 2023

Patty

When it comes to hotel stays we are usually have reservations about trying someplace new. The Townplace Suites were everything, and more when it comes to providing a traveler's needs. From the warm welcome from Vickie, the manager, to the young lady, Priscilla, who makes sure breakfast is fully stocked, our stay was the absolute best.
The rooms were clean, and we'll appointed, the indoor pool was a nice respite from the winter weather, and the lobby area was a comfortable place for us to visit with our guests whom we were in Saginaw to see.

I also would like to give a shout out to all the staff who were always smiling, but especially Marissa and Caleb, who gladly take care of our every request.

Thank you, we highly recommend, and will stay here again.
FIVE STARS!!

Leisure Family

10/10

Exceptional

16 Jan 2023

Avyanni

Everything was nice and clean and very affordable

Business Friends

10/10

Exceptional

12 Dec 2022

Emanuel

The staff was awesome

2/10

Poor

04 Dec 2022

jillian

Booked room a month in advance, even called to check room was still available thirty minutes before arriving and was told yes it was. After an hour and ten minutes of waiting for our room we were told it was booked over. Hotel was going to offer us a one bedroom that was dirty, or one room that did not have a working lock on the door. Hotel did not offer any compensation for this trouble or the lost time.

Leisure

10/10

Exceptional

03 Dec 2022

Wendy

Very nice staff!

8/10

Excellent

17 Oct 2022

Katherine

I love staying at Towne Place Suites because of the two bedroom option. We had three tvs and only one would allow us to actually watch television. The other two would not let us exit the Bonvoy advertising video. It was awful. Caleb tried to help us to no avail.

Leisure Friends

8/10

Excellent

15 Oct 2022

Debra

Llight that couldn’t be turned off in kitchen.

Leisure Family

4/10

Poor

10 Oct 2022

Amber

The hotel was very dirt. Blood on the wall. All the dishes

Friends_and_family Family

4/10

Poor

10 Oct 2022

Verified traveler

This place needs work!

The carpet in the public areas is very stained and needs to be replaced. The couch in our room was stained and the pullout mattress was very stained, had holes and SMELLED. The shower took about 20min to drain after the water was turned off. The staff was friendly but nonchalant about these issues. They just said they would have maintenance look at it. No offer to move us or discount our stay.

Friends_and_family Family

4/10

Poor

03 Oct 2022

Nancy

Will not stay at this property again

The hotel needed serious cleaning and updating. The carpeting throughout the hotel, in the elevator, hallways and rooms, was extremely stained and dirty. The couch in the room was also stained and filthy. The stainless steel refrigerator was dented and marred. Cabinets were chipped. Walls were dirty. The staff were all pleasant and helpful. We were quite disappointed in the condition of a Marriott property. Will not stay there again.

Partner

10/10

Exceptional

26 Sep 2022

James

Nice rooms and facility. Minor maintenance needed on drains and faucets but otherwise great.

Leisure Family

2/10

Poor

17 Sep 2022

doug

Property was not maintained at all. Staff was friendly and helpful, but our room smelled so strongly of smoke (at a non smoking property) that we went out to buy some freebreeze to help. Morning coffee had significant grounds in it.

Leisure Partner

6/10

Pleasant

12 Sep 2022

Ronald

Nice clean rooms, good location close to restaurants and shopping.

Leisure Partner

2/10

Poor

31 Jul 2022

Chris

I am a retired traveling salesman who covered 8-9 states staying in hotels 3-4 nightstands a week so my comments come from experience
I also have staying at this hotel for many years
My recent stay on 7/17 and the 7/30 was very disappointing
The light fixtures on the bed lamps did not work for for cpap machine
We did not have folks for dinner and my dog found a open pack of cigarettes under the couch
Last but not least the $ 150 charge for pets is outrageous especially since the hotel 2 right next to you charges $ 50:night got one dog
I have stay at this place for years on my travels to Curtis but will never stay or recommend this hotel to anyone

Friends_and_family Family

6/10

Pleasant

25 Jul 2022

Keith

Beds were comfortable. Couch and chair were VERY dirty. The carpet had several stains, and the walls in the living room were dirty. The breakfast was pretty boring.

Leisure Family

2/10

Poor

03 Jul 2022

Kristyn

We reserved a two bedroom suite and even called two days before we came and spoke with employees. Then while checking in we were told they were fully booked and only could offer us a one bedroom suite with 1 bed and 1 sofa bed. The sofa bed was disgusting. We were very upset that we didn’t have comfortable sleeping for all of our family. At this time it was too late to find a two bedroom somewhere else. Very upset about this experience.

Leisure Family

8/10

Excellent

30 Jun 2022

lisa

It was really good bed was nice and soft the ac worked very well it was pet friendly staff was very nice.

Friends_and_family Family

10/10

Exceptional

25 Jun 2022

David

Enjoyed our stay.

Leisure Family

10/10

Exceptional

11 Jun 2022

richard

Nice breakfast

Leisure Friends

10/10

Exceptional

10 Jun 2022

beverly

Very helpful and friendly staff.

Leisure Family

4/10

Poor

30 May 2022

Helen

So the staff and manager were really great, but the housekeeping was shockingly poor. It was so filthy in the bathroom, that we purchased our own cleaner and sponges. The furniture was stained with large holes, there was popcorn all over the floor when we got there, and the kitchenette cabinets were barely hanging on the hinges. At least I he beds were comfortable I guess.

Leisure Family

10/10

Exceptional

16 May 2022

Martha A

Property was very clean and the staff was not only professional, but friendly too!

Leisure Family

8/10

Excellent

11 May 2022

Gary

nice place to stay. Staff very friendly and helpful

Leisure Partner

10/10

Exceptional

08 May 2022

Laura

The staff was great and attentive. The entire facility was clean, neat and stocked. If I had to come up with a complaint, I'd say it would only be of the older stains on the couches and chair.
Overall, this was a great hotel for the price and amenities.

Friends_and_family Family

10/10

Exceptional

04 May 2022

Kimberly

The staff was very friendly, professional and helpful.

Leisure Self

6/10

Pleasant

02 May 2022

Ami

I was very surprised that there is a $400 hold on my card at check in. Seems excessive. The room smelled funny...not good. The room was very small.

Leisure Family

8/10

Excellent

27 Apr 2022

Jim

Location is central to amenities

Leisure Partner

10/10

Exceptional

24 Apr 2022

Richard

9 out of 10

The Front desk clerk was absolutely Amazing. She was so pleasant and friendly.

Self

6/10

Pleasant

22 Apr 2022

Caylin

Overall was a great hotel, just needs maintenance in the pool area and could use some better cleaning. None of our dishes were clean, walls and doors pretty dirty and our lamp had some food or something yes splattered on it

Leisure Family

10/10

Exceptional

19 Apr 2022

Marc

A nite to remember

It was amazing

Friends_and_family Family

10/10

Exceptional

12 Apr 2022

curtis

Kudos to Sheldon

We had an excellent stay. The fellow at the desk helping was excellent . HIs name is Sheldon and we really appreciated is patience and professionalism

Partner

10/10

Exceptional

04 Apr 2022

Linh

Efficiency

Very clean and well equipped!

10/10

Exceptional

01 Apr 2022

Travon

Good stay staff are good and fast on things

Leisure Self

10/10

Exceptional

30 Mar 2022

Charlene

Cleanliness, friendly staff

Business Self

8/10

Excellent

21 Mar 2022

heather

Not happy about 400 $ deposit

It was a good stay but i didn't know there was s 400 dollar deposit for residents of the city ive had deposits before but this was way too much for a deposit and i had a major credit card

Friends_and_family Family

8/10

Excellent

17 Mar 2022

Melissa

Checkin was a bit time consuming. The property is older and is scheduled for upgrades but it was very clean. The staff was always very pleasant - more so than most locations. Breakfast was usually well stocked. Overall it was a pleasant stay. The beds and pillows were not typical Marriott and that was disappointing.

Leisure Family

4/10

Poor

17 Mar 2022

Jeremy

It seems like the place may have been hit hard by Covid as they have clearly not been able to upkeep the property. The furniture was old and beat up, pullout was unfit for sleeping and there is a leak through the windows into the pool. It’s a ‘you get what you pay for’ situation as the rate was good but I would definitely not recommend staying here.

Leisure Family

2/10

Poor

28 Feb 2022

James

Our room was disgusting and dirty. There were stains everywhere on carpet, couch, bed, etc… The kitchen was dirty as well. There were grease all over the stove and the bottom of the stove was not cleaned either so when we turned it on, a lot of smoke can from it and spread throughout the room. There was also a strong smell in the room that made it hard to breath even while wearing a mask. We were suppose to stay there for only 1 night however due to the conditions my family and I decided to book another room at another hotel. We didn’t ask for our money back because we had already brought all our items upstairs and did not want to bring it all back down, so we just took our clothes and came back the next morning to get the rest of our belongings. I strongly do not recommend this property. I was highly disappointed as I am a big supporter of Marriott whenever I go out of town. Will not be staying at this property again.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2022

Chuelee

Friendly staff

Leisure

6/10

Pleasant

04 Jan 2022

Angela

I stayed on this property as we had family fly in for a funeral.
They require local residents pay a $400 deposit, which is very discrimintory toward people that are from the area.

Leisure Family

2/10

Poor

02 Dec 2021

Melissa

Do not stay here ! We stayed here on 11-20-2021 and my daughter and I woke with bed bugs all over us I told the front office about it and showed her the bites and she left a message with the GM to call me and today 12-2-2021 I called them because I have not gotten a phone call yet and she was there and was going to call me right back and that was over an hour ago so I called back just now and now the GM left and never called me back very poor customer service and for bedbugs you would think they would be more concerned about it DO NOT STAY HERE

Leisure Family

10/10

Exceptional

14 Nov 2021

Christine

Good location, close to restaurants & shopping. Very clean hotel.

Leisure Family

8/10

Excellent

11 Nov 2021

Christina

The staff treated us awesome!

Leisure Partner

8/10

Excellent

20 Aug 2021

Michelle

Was decent for price last minute trip

Partner

8/10

Excellent

03 Jul 2021

Melissa

The pool was closed for repairs. We stayed there 6 nights and housekeeping never came even though we were told they would come in half way through the trip.

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Jennifer

Great overnight stay.

Great friendly service with a clean room and comfortable bed. Breakfast in the morning was good with both hot and cold options and fresh coffee. Kitchen was a bit short of pans or kitchen supplies - just a few place settings, some silverware and a couple pans. Will stay here again when we have to come back to the area.

Friends_and_family Family

10/10

Exceptional

04 Jun 2021

Verified traveler

Good environment and friendly staff

Leisure Self

10/10

Exceptional

26 May 2021

Portia

Best stay I ever had

Friends_and_family Family

10/10

Exceptional

05 Apr 2021

Jessica

Perfect road trip home base

Really big comfortable room. Got the 2 bedroom suite with living room and kitchen. Felt right at home. Tv had fair amount of channels and the ability to watch Netflix Amazon YouTube etc. Hotel was quiet and felt safe. Def would stay again :)

Friends_and_family Friends

8/10

Excellent

21 Mar 2021

Verified traveler

The room was extremely nice, one of the nicest I have been in. It was large. I loved the kitchen. My only complaint is that there was no fan in the room with the tub/shower and toilet. It made it difficult to dry off enough to get dressed.

Leisure Family