Name: Fairfield Inn Saginaw
Address: 5200 Cardinal Square Boulevard, Saginaw, 48604, US

2/10

Poor

26 Jul 2026

Michelle

Here’s a polished version that sounds firm, professional, and appropriate for a hotel review:

We were very disappointed with our stay. Considering the amount we paid, we expected a much cleaner and better-maintained hotel.

The hotel itself was dirty and had a strong mildew odor. Unfortunately, our room smelled even worse. It was obvious that the shower curtain liner had not been cleaned or replaced in a long time, which appeared to be the source of the mildew smell. To make matters worse, there were visible stains on the bedding, making the room feel unsanitary and uncomfortable.

For the price we paid, this level of cleanliness was completely unacceptable.

4/10

Poor

26 Jul 2026

William

Initial interaction with front desk included a guy eating a bag of chips and drinking a soda. The gentleman first asked me did I want a room with a broken TV for $20 off, to which I declined. I go through the payment process and he then explains when breakfast is and gives me my keys. Then the last thing he says is that the pool closes at this time, but it is not open for the weekend. My question to him was why you would offer me a discount for a broken TV but none for a huge aspect of why I booked a room such as the pool? Seemed very shady to go about ending your initial interaction with a such an omission. That tells you everything you need to know about this hotel. Room had pry marks on the upper lock from a crow bar. All the windows from the foyer to the room lacked cleaning. Funny how you can tell so much by a set of doors that are just filthy when you walk in. And nothing to help the guest out with the giant road construction projects that lack direct access just a half a block away. Pay the $20 to get a better spot than this place.

10/10

Exceptional

19 Jul 2026

Kate

Staff were very pleasant. Room was good and facility was clean. Pool was nice

Family_with_children

10/10

Exceptional

14 Jul 2026

Brad

Clean. Easy to check in.

Friends

8/10

Excellent

12 Jul 2026

Jamie

Everything was great except the beds, they have not been flipped or rotated in a long time. The usual sitting and sleeping spots on the bed are overly soft, like you sink nearly to the box spring and if you turn or lean over you nearly fall right out the bed. We thought it may have just been the type of bed but the outer side of both beds are much more solid. Other than that our stay was very good.

Family_with_children

10/10

Exceptional

11 Jul 2026

Althea

The customer service was wonderful.The staff was very friendly and helpful.

Friends

2/10

Poor

05 Jul 2026

Annie

The stay there was terrible no towels avaliable also smelled like there was mildew when you enter into the room
Air conditioner system air was not fresh
Bed smelled like they had not changed the sheets ...Tv was not working staff tried to fix and was not successful
Will not stay there again

Self

8/10

Excellent

30 Jun 2026

Catherine

Clean rooms and great staff

Partner

10/10

Exceptional

28 Jun 2026

Shannon

Very nice hotel. The pool and hot tub were very clean. The staff were extremely helpful. The complementary breakfast was excellent. They even gave you cookies to take back to your room. I would recommend this hotel to anyone staying in the Schaumburg area.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Nico

When we first arrived to check-in we could hear the front desk dealing with a guest complaint. He stressed that he was the only person working and would get to it when he could. Not a great first impression.
Our room on the first floor) has what seemed to be a fruit fly infestation. We didnt notice until opening the blinds to checkout that probably 100 bugs were on the window screen and window sill inside the room. There was a very bright light from the parking lot through the night. Despite having two sets of blinds in the room, this was not enough to keep the light out and negatively impacted our sleep. Would not recommend

Family_with_children

6/10

Pleasant

15 Jun 2026

Dejah

We stayed for multiple days. Housekeeping comes every other day. On the day they were supposed to clean our room, they emptied the trash, replaced our towels and halfway made one bed. We asked the front desk if they could revisit our room the next day and they ignored our request.

Family_with_children

10/10

Exceptional

14 Jun 2026

Cindy

This was a great hotel! It was a great location. A nice, quiet area. The rooms were clean and well kept. The air conditioning worked great. Breakfast was wonderful and the person working it kept things well stocked and clean. We would stay here again.

Family

10/10

Exceptional

13 Jun 2026

Lakesha

Everything was nice. The staff was awesome and very nice. Everytime I saw a staff member they greeted us. The room was clean but the bathroom could have been cleaner. Other than that the stay was great and the hotel was nice. I'll definately stay again, plus it was close to everything.

Partner

8/10

Excellent

08 Jun 2026

Barbara

The rooms were clean though starting to show some wear in the bathroom. Staff was friendly. Breakfast was good.

Business

4/10

Poor

04 Jun 2026

Kelly

Ants crawling around coffee area which was dirty especially around hole in counter for trash. fruit flies around waffles. Huge hole in building near entrance. Windows and doors very dirty at entrance. Morning staff mostly mute, walked up turned in cards got \"thanks\" never bothered ask which room, how was stay, nothing. Wouldn't stay again.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

KAREN

Staff was great!

Friends_and_family Family

6/10

Pleasant

13 May 2026

Selwyn

Noisy and old

4/10

Poor

11 May 2026

julie

Waited for 20 minutes for yogurt and bananas to be restocked. Not a huge problem but thought it was a bit long.
Microwave door broken in room.
Handle to room broken.
The worst—-
Feces left in the toilet. That tells you the room was NOT cleaned.
The worst Marriott I have stayed at. Very disappointed as we were with several other rooms of people and did not have the option to leave.

Business

10/10

Exceptional

23 Apr 2026

Christopher G.

Hotel was very clean, including the stair rails which is important for those who prefer stairs over the elevator. The breakfast offerings and food quality was the best I’ve ever had at a hotel. The eggs were made fresh, English muffins were fresh and they had a larger variety of fruits and nuts for the oatmeal. The coffee was also excellent. Outstanding!

Self

2/10

Poor

21 Apr 2026

Paige

Room was filled with mold, staff was helpful, manager well helpful he was able to notice the issues in the room.

Family_with_children

6/10

Pleasant

20 Apr 2026

Andre

I was promised 3,000 points because an issue with my online booking- I purchased a King room and I was down graded to a queen and no adjustment to my bill.
So that’s my only issue I believe the lady’s name was Jennifer.

Family

10/10

Exceptional

16 Apr 2026

Lesley

Nice and clean hotel.

10/10

Exceptional

13 Apr 2026

Lottie

The customer services was EXCELLENT! I am so impressed. The young lady at night went above and beyond.

Family_with_children

8/10

Excellent

13 Apr 2026

James

Friendly staff

Partner

10/10

Exceptional

01 Apr 2026

Jennifer

Room was clean, breakfast was fresh and well stocked. Very good hotel with a pool, only thing I was missing was a hot tub. The deluxe suite was nice with a Lil sitting space that had its own TV.

Partner

10/10

Exceptional

23 Mar 2026

Evelyn

Staff was friendly, pool area was warm and comfortable, room was clean

Partner

10/10

Exceptional

15 Mar 2026

Heather

The neighborhood is sketchy and the parking lot floods like crazy but the staff were amazingly kind and helpful, making up for anything negative. Thank you Michael and staff for making us feel at home

Family_with_children

6/10

Pleasant

11 Mar 2026

Angela

Bed was comfortable. However, two of the pillowcases had blood stains on them. The blackout blinds were off the track on one side and hanging, but the worst part was the plug in the bathroom wasn’t working had to blow dry my hair out under the television because that was the only accessible plug. I usually blow dry my hair with a curling brush and need to utilize the mirror. Of course I was going to a conference not ideal. I told all this stuff to the front clerk and she asked if I was a Marriott Rewards member and when I said no, she said that’s too bad. We could’ve done something for you possibly. So because I wasn’t they did nothing. Or possibly because I prepaid the hotels.com. Just sad

Self

4/10

Poor

08 Mar 2026

Jamie

The parking lot flooded during our stay and we had to move our vehicle in ankle-deep water at 9:30 pm—only because we happened to look out the window. There was no warning from management that that side of the lot floods, even though it’s apparently a known issue and it had been raining all day.

The room also had several problems: an unpleasant smell, very poor lighting, and no full-length mirror. We were in town for a dance competition, so it made getting our dancer ready much harder.

To make matters worse, we were woken up both nights in the middle of the night by people fighting near our room. We notified staff, but nothing changed.

Overall, management needs to communicate known issues like flooding and do a better job addressing disturbances and maintaining the rooms.

10/10

Exceptional

16 Feb 2026

Marcus

Very nice room Clean great friendly staff close proximity to everything i needed (food shopping and downtown Saginaw

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Susan

Room was not spotless. Bathroom needed a little more cleaning. Floor when you walked in was never cleaned. Huge dirty spot.

Partner

4/10

Poor

14 Feb 2026

Dylan

The people were really nice, especially the very friendly breakfast lady. But the entire place smelled like weed the ENTIRE stay.

10/10

Exceptional

25 Jan 2026

Zachary

Great staff

8/10

Excellent

23 Jan 2026

ELIZABETH

Great room and mattress to sleep on. Staff was very nice.

Leisure

8/10

Excellent

19 Jan 2026

Michael

Good place to stay

Business Partner

4/10

Poor

18 Jan 2026

April

The refrigerator wasn’t working, and the heater was very loud when it kicked on, the beds were too soft

Leisure Family

2/10

Poor

18 Jan 2026

Naomi

During my stay they had allowed a soccer travel team to rent rooms for the teens without adult supervision and at 7pm there was a teen walking up to random doors kicking them really hard then running. 10:30pm yelling females running up and down the hallways bouncing soccer balls. When we called the front desk about both incidents they said there was nothing the could really do. 3:18 am we were awakened again by teens running in the halls chasing each other and screaming. We called the front desk again and no one answered. I have also reached out to corporate for resolution but have yet to hear back. We haven’t slept that horribly in a hotel ever.

Leisure Family

10/10

Exceptional

12 Jan 2026

Halina

Room very clean and the bed was so comfortable and the pillows were not hard as a rock. Loved the walk in shower. Breakfast was great and all the staff was very friendly and helpful.

Business Partner

6/10

Pleasant

03 Jan 2026

Tommy

Room wasn't very clean when we got there, housekeeping missed s few spots vacuuming. Didn't like the design of the bathroom/shower. There was no lip to the shower to keep the water in, just a drain in the middle of the bathroom. So water just basically just got all over the bathroom floor. Netflix didn't work, nor was there anything good on TV. We requested housekeeping a few times during our stay but they never showed up. Breakfast was kind of lackluster. The staff were very nice though.

Leisure

10/10

Exceptional

02 Jan 2026

Sharron

Front desk staff was very friendly. Room was clean and comfortable. Very quiet location.

Self

10/10

Exceptional

24 Dec 2025

Kerri

Great breakfast, my son inlaw and husband enjoyed the pool. Close to shopping and restaurants.

8/10

Excellent

24 Dec 2025

Jason

Clean rooms. Great breakfast for what you pay for. The staff was very courteous.

2/10

Poor

23 Dec 2025

Hunter

Tv had 30 stations and remote buttons didn’t work so could even use the Netflix option!

10/10

Exceptional

11 Dec 2025

Karen

Friendly and very helpful staff, clean room, great amenities

Leisure Partner

10/10

Exceptional

07 Dec 2025

Michelle

The service was exceptional. Michael checked us in and he was incredibly helpful. We will definitely be back. Hotel is a great location and staff goes over and above to provide a great experience.

Partner

4/10

Poor

07 Dec 2025

Kaitlyn

When we arrived at the hotel everything was clean and tidy. Staff was friendly. Once we got to our room, our beds were stiff and the Toliet was not working. The Toliet overflowed actually and I asked to switch rooms. The front desk person came up to give us the keys to our next room. Our next room still had a few problems. The toilet still had a problem and kept running, the heater kept clicking and my bed felt lopsided which made sleeping a little uncomfortable. The breakfast was not great either. Not very many choices and the choices didn’t look too appealing. I will say I felt very safe and the area had many great stores and restaurants.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Jill

Room updated and comfy. Hotel was clean, breakfast was nice. Staff was pleasant

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Heather

Very clean and great staff. Having Target in your backyard was a major plus.

Leisure Family

10/10

Exceptional

26 Nov 2025

Tracey

Other than an uncomfortable mattress the room was great and staff was amazing.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Gary

All A-O

Leisure Self

8/10

Excellent

18 Nov 2025

Terrence

The room was clean. The beds was too soft. Couldn't sleep comfortably?
The staff was okay.

Leisure Family

8/10

Excellent

11 Nov 2025

Carla

Staff was great, room was clean (just needed an extra blanket), breakfast was great as well because your employee was very attentive to every detail and got my days off to a good start. All of your employees appeared to work together well and there was a lot of laughing/smiling.

Leisure Self

10/10

Exceptional

07 Nov 2025

Katina

Room is clean and spacious. The guy at the desk was very friendly and helpful.

Leisure Partner

8/10

Excellent

06 Nov 2025

Keily

Room was ok, kind of dingey.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Marguerite

Very nice and friendly staff.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Christina

Noisy, not cleanest conditions, sofa bed uncomfortable plus no pillowcases for extra pillows

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Sharon

Clean room and friendly service

Leisure Self

10/10

Exceptional

27 Oct 2025

Kim

Clean room, great breakfast, close to shopping. Only complaint is that there wasn’t a full-length mirror in the room - was there to attend a wedding & would’ve been nice to have a full-length mirror. Otherwise, great place & would return again.

Leisure Friends

10/10

Exceptional

15 Oct 2025

Bonnie

Clean, attractive, helpful staff , we enjoyed the pool

Leisure Partner

10/10

Exceptional

12 Oct 2025

Ravi

The staff is very supportive. The property is also nicely done. Looks like it was recently(in few years) renovated. As compared to its standard, was expecting breakfast to be more versatile than what they are offering. That was disadvantaged who are counting on it. They had eggs, sausages and beacons. Rest are just regular stuff that is usually found in other hotels. They could have put hash browns and some other hot items. Just a suggestion.

Leisure Family

6/10

Pleasant

07 Oct 2025

Gary

Yed

Leisure

6/10

Pleasant

29 Sep 2025

Teresa

The rooms don't have a mirror for you to see how you look in your clothes. There is one mirror and its in the bathroom. The closet is so tiny, we couldn't hang all our clothes and it wasn't that many. We utilized the hang up bag and laid it on the floor next to one of the beds. Now, the staff gave excellent service, and the room was clean.

8/10

Excellent

28 Sep 2025

Robert

Room and common areas were clean. Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

tim

Yes

8/10

Excellent

27 Aug 2025

Deanna

The staff was great. The room was clean but the door didn’t shut tight enough so I heard every movement it hall.

Leisure Self

10/10

Exceptional

22 Aug 2025

Tori

Great, convenient location. Breakfast offerings are plentiful, and the staff is very congenial.

4/10

Poor

20 Aug 2025

Taylor

Room smelled like mildew

Business Self

10/10

Exceptional

19 Aug 2025

Tana

Easy access to many stores and restaurants

Leisure Family

6/10

Pleasant

13 Aug 2025

Jeanah

The rooms were not that clean, the toilet spelled, and it is outdated.

8/10

Excellent

09 Aug 2025

Jesus

The staff was nice, breakfast was good and the room was clean. The room was a little small for 2 adults and 1 child, but funtional. The location was super close to lits if shopping areas as well as restaurants.

Leisure Family_with_children

6/10

Pleasant

08 Aug 2025

Anabelle

Dated

4/10

Poor

07 Aug 2025

Dani

Waited 15 minutes at desk before an employee came in. Looked like she had run an errand in her car. She didn't even apologize to all the people waiting to check in. Then she asked if we wanted a queen or king. My reservation was for a king suite. She didn't act professional at all. Otherwise hotel is average. Bed is just ok

6/10

Pleasant

04 Aug 2025

Mary

Pool was too cold to use

Leisure Family

10/10

Exceptional

02 Aug 2025

Jean

Noisy at night.

10/10

Exceptional

29 Jul 2025

Jennifer

Super friendly staff. Good breakfast options which was supremely clean dining room and attentive staff. Most comfortable stay I’ve experienced in a while!

Leisure Family

10/10

Exceptional

23 Jul 2025

Brittney

Perfect for a last minute stay.

8/10

Excellent

15 Jul 2025

GRANT

Great staff and very clean

Leisure Partner

10/10

Exceptional

11 Jul 2025

Randolph

All Good Thank You

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Darlene

The people at the property were very friendly. The room was clean and comfortable and breakfast was normal hotel fare.The thing I didn't like was that the pool was non-operational. I specifically picked this hotel because I needed the pool for my aching body.

Leisure Family

10/10

Exceptional

25 Jun 2025

Cheryl

The continental breakfast was a favorite along with the personable staff!

Leisure Family

10/10

Exceptional

20 Jun 2025

Shantel

Nice hotel for a little getaway

Friends_and_family Family

10/10

Exceptional

26 May 2025

Harry

Clean and friendly.

6/10

Pleasant

21 May 2025

Cory

Nothing

10/10

Exceptional

13 May 2025

TAMMY

Convenient very clean excellent staff ! Very impressed

Leisure Family

10/10

Exceptional

11 May 2025

Timothy

Very friendly staff, clean comfortable room that was very quiet. Pool was nice. 1 star deducted only for the craters in the parking lot that could swallow a small car. Breakfast was fine and is average hotel fare.

Leisure Family

4/10

Poor

28 Apr 2025

Brandon

There was no toiletry supplies in our room. Very loud throughout the hotel even though it was not busy, you could hear every footstep and conversation.The hot water, was actually scolding hot, could only turn on about half way after burning arm. Staff had zero concerns when I said my stay was only Ok at checkout in the morning and wanted no conversation about it.

Leisure Family

2/10

Poor

19 Apr 2025

Greg

Please, never accept room 214. It is right above the lobby and the sliding door in the lobby booms throughout this room. It sounded like a 1960’s hot rod starting up outside in the parking lot every time the door opened/closed. It made for a very miserable nights sleep as the door opened on a regular basis until about 1:00 AM and then occasionally all night long. Wasn’t impressed by the breakfast either but some of that may have been because of the terrible nights sleep. They may have given us the room (right next to the elevator as well) because we booked through Expedia but no way of telling. Either way, avoid this hotel entirely, or demand a different room if they assign you to 214.

Business_and_leisure Friends

4/10

Poor

15 Apr 2025

Erin

They were under construction and we weren't informed. Also the sidewalks were not shoveled or salted. The room was okay but the door seal was broken and the toilet loose in the bathroom. Pool was freezing and there was construction dust everywhere.

Leisure Family

4/10

Poor

14 Apr 2025

David

Hotel was under renovations and I was unaware when I booked. The staff was absolutely amazing and addressed our needs immediately. They were really nice. However, we had an issue with our room and the Manager was supposed to contact us. I tried calling back after the weekend for a follow up, and I never received a call back. I followed up again a week later and still no call back. It’s been a month now. I was assured I would get a call back this time, nope!

Business_and_leisure Family

10/10

Exceptional

31 Mar 2025

Verified traveler

Amazing

Amazing

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Shannon

Always clean and staff is great

Leisure Partner

8/10

Excellent

24 Mar 2025

Donna

Pool no heat too cold to swim

Friends_and_family Family

2/10

Poor

14 Mar 2025

katerina

The staff were excellent but the hotel itself was dated, the pool was freezing and the TV did not work. This place was ok, but I would not stay again.

Leisure Family_with_children

6/10

Pleasant

08 Mar 2025

Justin

Meh

Power wasn’t working in first time assigned but under construction. Was switched to a new room but overall kinda dirty. Staff was nice but facilities were not great.

Friends_and_family Family

4/10

Poor

05 Mar 2025

mark

Contractors been there over a year and working 7 days a week

Leisure Family_with_children

2/10

Poor

28 Feb 2025

Christian

Pretty poor experience for multiple reasons.
Asked if I wanted housekeeping throughout my week long stay. I of course said yes…. Never got housekeeping once.
Construction was as going on for my entire stay as well. In the morning until going to sleep.
Nice little surprise as you show up out of town and already booked the hotel.
The receptionist told me it was all finished in the rooms, it’s just the lobby. That was a blatant lie. They would be working on rooms on the second floor in the evening while I was in my room.
My shower door was broken, the remote to my tv didn’t work fully. The toilet would barely flush.

I’m sorry to leave such a negative review, but it really was just an awful experience from the moment of arrival to leaving.

Business Self

4/10

Poor

28 Feb 2025

Jane

The property was under construction during our stay. The main entrance was blocked by construction, the business center was not available due to construction, and the stairwell was being refilled which limited access. The front desk was accommodating and gave me a late check out given the lack of business center. The walls were thin, so it was easy to overhear other rooms. The rooms were bland and lacked artwork or character. The duvet did not have a full duvet cover which did not feel very clean.

Leisure Friends

10/10

Exceptional

23 Feb 2025

Emily

A little hard to find because there are a bunch of hotels groups together in maps and the sign for the hotel isn’t visible from where maps takes you. Hotel is also under renovation but is super clean and quiet. Stuff is very friendly and helpful.

Leisure Family

4/10

Poor

16 Feb 2025

Dustin

Renovation underway and not stated, no seating in breakfast area, very dirty and u kept looking do to renovations, high levels of dust in the air and very noisy.

Leisure Family_with_children

2/10

Poor

08 Feb 2025

Gregory

Old tv