Name: Residence Inn Saginaw
Address: 5230 Fashion Square Blvd, Saginaw, 48604, US

10/10

Exceptional

06 Jan 2025

Alex

Improve: Ducts in the room needed cleaning. Maintenance man with no uniform or identification randomly shows up to our room asking if we needed a tub fixed. We did not. Need better disposal of breakfast dishes.

Sustain: The rooms are spacious and the appliances work. Rooms are clean, and have plenty of outlets. Gym equipment consists of Life Fitness ellipticals and treadmill. Common areas are well kept, and the front desk staff went above and beyond.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2024

Martha

I love the kitchen in the room. Not a huge fan of the bed, it was too soft.

Leisure Family

10/10

Exceptional

26 Oct 2024

Benote

Last stop of our vacation.

I “loved “ the stay! Everyone was great and welcoming from the time we arrived to the time we left. Thank all of the members at the hotel.

Friends_and_family Family

2/10

Poor

28 Aug 2024

Christopher

Total disappointment! When we walked into the room, both sets of curtains were torn, we found a hug centipede and spider! The chairs were ripped, appliances were dirty, and we wouldn’t sit on the couch as it was disgusting. The hotel associate barely spoke to us and was watching a loud tv. While the hotel offered free breakfast, we would not eat it given the lack of cleanliness. We expected so much more from Marriott given the good reviews on Expedia and were completely disappointed. I would not recommend this hotel at all.

Business_and_leisure Partner

8/10

Excellent

01 Aug 2024

Tanita

Stay was great. Hotel was clean and we appreciated having a kitchen.

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Vivek

Very nice staff!

Leisure

10/10

Exceptional

18 Jul 2024

Romika

Nice clean quiet place

Leisure Family

10/10

Exceptional

16 Mar 2024

David

Good spot

6/10

Pleasant

19 Nov 2023

Mike

Did not want a first floor
Location. Bedroom next to noisy hallway staircase.

Leisure Family

8/10

Excellent

21 Oct 2023

Melissa

The room was a great size since we were traveling with our two dogs.

6/10

Pleasant

15 Oct 2023

Jidy

The property was close to restaurants and shopping. The beds were worn out, breakfast staff spent more time chatting in then back then they did making sure all food was prepped. They need to have a designated smoking place for staff where customers don’t see them.

Leisure Partner

10/10

Exceptional

14 Oct 2023

Brent

Visitors family for a Wedding, in and out

Leisure Family

10/10

Exceptional

24 Sep 2023

Carol

Totally convenient, great staff, and safe!

Leisure Self

10/10

Exceptional

31 Aug 2023

Matthew

Top Saginaw Location

Absolutely beautiful property. The building was immaculate and the grounds were manicured.

Room was absolutely spotless and the bed was incredibly comfortable. I will definitely be back to this location.

Self

10/10

Exceptional

02 Aug 2023

Lindsey

Very clean and friendly staff

Leisure Family

8/10

Excellent

26 Jun 2023

Paul

Shower was extremely clean but, the shower head could use an update. Also the provided product dispenser was not placed very well…great stay over all.

Leisure Partner

10/10

Exceptional

13 Feb 2023

Chaztity

building was clean and quiet

Leisure Partner

8/10

Excellent

06 Feb 2023

Laurie

Nice

Leisure Friends

10/10

Exceptional

31 Jan 2023

Daniel

Wonderful.

We enjoyed our suite. Large, comfortable, very nice amenities. Room, hallways and breakfast room were clean and well maintained. The breakfast was wonderful. Many options and good quality. Nice hotel. I’m not sure who did it but someone went around and cleaned off the snow from every car in the lot overnight. Thank you,

Partner

10/10

Exceptional

23 Jan 2023

Kelly

We love staying here, it is very clean and the staff is wonderful. The free breakfast is definitely a perk.

Leisure Partner

10/10

Exceptional

20 Dec 2022

Paul

Great stay!!

Perfect!

Self

8/10

Excellent

20 Nov 2022

Rebecca

The area for shopping and restaurants

Leisure Family

2/10

Poor

06 Nov 2022

Patrick

To begin, my room had a horrible stench of dirty wet dog blended with animal urine. We were then given a can of air freshener. The counters were sticky, and our room had several big spiders. We changed rooms the next day and paid full price even after expressing our concerns. The pool room door was broken making the only access through an outside area door. On day 2 we were constantly disturbed by “groups” of young teens running and loudly screaming up and down the hallways. Overall a bad experience for my 8 year anniversary.

Leisure Partner

8/10

Excellent

31 Oct 2022

Juliette

Our room was nice and spacious. The breakfast options were so-so.

Leisure Family

8/10

Excellent

25 Sep 2022

magda

Zero to complain about. Front desk staff was amazing and kind. Hotel was clean. If need to travel to Saginaw will definitely stay again.

Leisure Family

8/10

Excellent

19 Aug 2022

Monica

Great rooms
But trouble with the internet television
Couldn’t watch television

Leisure Partner

10/10

Exceptional

14 Jul 2022

Lynn

Prompt friendly service at check in!

Business_and_leisure Self

10/10

Exceptional

03 Jul 2022

Lance

Great location & well kept

Leisure Partner

8/10

Excellent

22 Jun 2022

Bonnie

there was not anything really unique about this property.
The trash can outside the side door was always stuffed, the day is was over full and gulls were having party and trash was on the grounds. This was our check out day so reported to the staff and they sent someone out there right away. Other several small issues with our room or stay were promptly attended to. Staff was always ready to take care of.

Leisure Family

10/10

Exceptional

20 Jun 2022

Gregory

Front desk staff were super polite and nice. Acted like they really cared

10/10

Exceptional

02 Jun 2022

theresa

Great roomz large and all in room amenities.

4/10

Poor

01 Jun 2022

James

Our most recent visit, disappointing.

It took a few visits to the front desk to get checked in and out. On prior visits the staff was very attentive, they even welcomed guests with a happy hour, offering food and adult beverages.
The wifi service was all but non-existent, they did however offer a bump-up service for $5/day, and that from the highest priced accommodations near Saginaw.
Our 3rd visit to this Residence Inn was o.k., but disappointing when viewed in the light of our previous visits. It all could be said to reflect poorly on the community, or perhaps the management.
Jim and Susan

Partner

10/10

Exceptional

31 May 2022

Raymond

I liked the fire pit; it was a great way to decompress at the end of a very long day. Also, we travel with a service dog. All staff was well trained on how to handle guests with service animals.

What could be improved was the handling of trash inside the room. When you have a kitchen, you're going to need more than a 2 gallon trash bin. Because we were there just 3 days, no cleaning was done in between days, which is okay, if you have a trash bin that can handle it.

Leisure Family

8/10

Excellent

31 May 2022

Kimberly

The rooms were not clean properly I had syrup on the countertops and microwave was dirty refrigerator with dirty toys left from previous guest debris in the drawers recleaned the room myself was not happy but the stafff was great especially the front desk ppl

Friends_and_family Family

2/10

Poor

23 May 2022

Tajma M

Poor

Because your service doesn’t tell guest how much or is there a deposit and their fees were $400.00 for two nights as a deposit and the cost of the room that’s to height…

Self

10/10

Exceptional

03 May 2022

Mary

Nicest suite for the price

The receptionist Erica was fantastic. She made sure this night stay was on my Bon Voy account and checked me in quickly and was just a very nice personable person. The room was clean with full size fridge, 2 burner stove, microwave, plates silverware, cups, mugs, pots, pans and utensils. There was a small bar to eat at, a very nice pull out couch and comfortable bed. A very nice place to stay on a business trip.

Business

10/10

Exceptional

01 May 2022

Tina

Prompt, professional and clean

Business Self

2/10

Poor

22 Apr 2022

Quintay

I did not like someone coming in my room while I was in there

Leisure Family

10/10

Exceptional

12 Apr 2022

Catherine

The rooms are very comfortable and well designed for comfort, use, and aesthetics. I especially appreciated the separate sink area with an expansive vanity. The room and the rest of the hotel was very clean and well maintained. The beds were quite comfortable.
Negatives: the room wasn't well stocked (no linens or blankets for the sofa bed, on 2 towels, 2 small spoons, and only decaf coffee packages in the room). While the breakfast area offered a nice mix of hot and cold items in theory, when other guests absconded with all the yogurt, chocolate milk, and hard boiled eggs, they were not replenished. The pool was overwhelmingly chlorinated and very loud. While the gym equipment worked great, the TV was out of commission.
Overall, we had a very pleasant stay. The negatives were minor inconveniences that were far outweighed by the otherwise excellent room and service.

Leisure Friends

2/10

Poor

11 Apr 2022

Angela

The microwave and shower were both broken

Business_and_leisure Self

4/10

Poor

11 Apr 2022

John

Absurd Pet Fee

The pet fee for this hotel - unless you're staying for 4+ days - is absolutely ridiculous. I paid more for my dog to stay the night than for the room. I was unaware of the pet fee before I arrived for check-in and had I known I definitely would've stayed somewhere else. Free wi-fi is only for Mariott Rewards members, which also ridiculous for a $100/night hotel. They provided HBO and other streaming services on the TVs but the wi-fi signal was so crappy nothing would load to be watched. The other guests were also very noisy in the hall - not a fault of the hotel.

The room was very clean and comfortable and if not for the pet fee, I am probably satisfied with the stay. However, the pet fee more than doubling the cost of the room and not complimentary wi-fi at $100+/night are major issues. I do not plan to stay at another one.

Partner

2/10

Poor

10 Apr 2022

Mariah

Our room was good, amenities were good, even had entertainment like pool and board games but our neighbors were awful and it ruined our whole experience. The first neighbors yelled, argued and slammed their doors all night long. The second neighbors were arguing and the boyfriend was full on trying to kick the door off the hinges and was yelling obscene things so bad that my 10 year old was scared to go to sleep and shaking. Multiple guests called the didn't desk to complain and we were informed the cops were being called. This was around 10/11. Around 1/3 am the boyfriend came back and was screaming in the parking lot (right next to my bedroom window). It was ridiculous. On top of the exit door being next to my room which slammed insanely loud all night long… we got no sleep. I informed the front desk all if this upon checkout and all u was given was $30 off my stay.

Leisure Family

4/10

Poor

07 Apr 2022

Reeshemah

The staff was completely incompetent and never followed through with anything they said. I will definitely not be staying at this property ever again.

Leisure Family

10/10

Exceptional

13 Mar 2022

lisa

It was a very nice room

Leisure Family_with_children

10/10

Exceptional

13 Feb 2022

Jaclyn

Hotel was very clean and front desk people very polite

8/10

Excellent

31 Jan 2022

Amber

The hotel was in a great location with lots of restaurants and shopping nearby. They had a small hot breakfast which was nice. My family enjoyed the pool and hot tub. They offered popcorn at check in, board games you could check out and a pool table. The staff was pretty friendly for the most part and the rooms were clean and spacious. The pool room floor was disgusting, hair and other things all over the floor and it was VERY slippery. The staff could be a little friendlier. The lady who ran breakfast complained how tired she was, she said she worked 3-12 hour days on the night shift, seemed to get an attitude when a gentleman asked her to refill the coffee and how she got annoyed the breakfast closes at 10 and a family came to eat around 945 so she had to make more food. One of the front desk workers were very friendly while the other one acted as if he hated his job. If it wasnt for pool floor and the workers I would have given this hotel a top rating.

Leisure Family

2/10

Poor

10 Dec 2021

RANDY

ROOM WAS VERY DIRTY. I HAVE STAYED AT A LOT OF MARRIOTT HOTELS AND THIS WAS BY FAR THE WORST. TV WOULD NOT WORK IN BEDROOM CALLED THE FRONT DESK,SHE SAID KEEP TRYING TO FIX IT AND WHEN I GET A SECOND I WILL COME AND LOOK AT IT. SHE NEVER DID COME. WAY TOO MUCH MONEY FOR LESS THAN AVERAGE ROOM.

Leisure

10/10

Exceptional

05 Dec 2021

Scott

Christmas getaway

Staff was super friendly and room was amazing. Would definitely use this place.

Partner

10/10

Exceptional

22 Nov 2021

Amy

We had never stayed in Saginaw before and we’re just there for an overnight. I would highly recommend this hotel! Everyone was very polite and helpful and the hotel was clean and welcoming.

Leisure Family

10/10

Exceptional

26 Oct 2021

Monica

Good place to stay

Leisure Partner

10/10

Exceptional

24 Oct 2021

MARC

It was a clead and inexpencive place to stay to see family, you could cook your own meals, and enjoy time away from family as well..a good home base for a vacation.

Friends_and_family Family

8/10

Excellent

23 Aug 2021

Brian

Clean room, a bit noisy, nice breakfast. Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

19 Aug 2021

Verified traveler

Nice

Leisure Self

10/10

Exceptional

09 Aug 2021

Verified traveler

The room was ready to stay forever, with all the appliances and the bed was comfortabel, the whirlpool was the best for me and my wife after a long walking experience.

Leisure Partner

6/10

Pleasant

08 Aug 2021

Verified traveler

It was quiet and nice having a kitchenette

Leisure Family

8/10

Excellent

26 Jul 2021

Verified traveler

Service was good. Stayed on 2nd floor-quite a bit of noise from upstairs.

Business_and_leisure Family

10/10

Exceptional

20 Jul 2021

Verified traveler

Wonderful staff.

Leisure Family

8/10

Excellent

18 Jul 2021

Verified traveler

Property was great with the amententies. Its located near a bunch of restaurants and stores. Room was nice a big forna family of 4. Only downside was the pullout bed in the couch, definitely not as sturdy as we would have liked, a little dangerous.

Leisure Family

10/10

Exceptional

14 Jul 2021

Verified traveler

We had a great stay and would definitely return next time we are in Michigan. Even though we just stayed one night, our family of 4 felt right at home. Spacious rooms for us to move around freely and had all the amenities of home. Staff was friendly and helpful. My only mild complaints are that the hot tub was shut down and the breakfast buffet was not fully up and running yet, my guess would be due to Covid. But all in all a very pleasant stay.

Leisure Family_with_children

6/10

Pleasant

12 Jul 2021

Verified traveler

Loud neighbors. Cabinets not soft close and the neighbors forgot all night. Walls seemed paper thin. Mattress was wore out and lumpy. Tiny tv.

8/10

Excellent

10 Jul 2021

Verified traveler

Staff was very friendly and helpful. Did have a problem with a couple of cars parked in the parking lot for the hotel next door two nights/early morning in a row blasting music. Hotel staff contacted the hotel next door and they took care of the problem. Other than that the overall stay was fine.

Leisure Self

2/10

Poor

05 Jul 2021

Verified traveler

It was nice and clean

Leisure Family_with_children

4/10

Poor

05 Jul 2021

Verified traveler

I didn't like that my dad feel from something sticking out of the sidewalk that should've not been there and there was not very much staff that was that friendly to the point i would ssk for a extra blankets or towels

Leisure Family_with_children

4/10

Poor

04 Jul 2021

Verified traveler

It was very clean I will give them that but I booked it because online they said they had a pool and hot tub but when we got there they told that both the pool and hot tub wasn’t usable, very disappointed. They still charged me full price and during the night about 1:00 am someone tried breaking into our room. Very noisy place and then beds very uncomfortable.

Leisure Family

4/10

Poor

21 Jun 2021

Verified traveler

Not a lot of good things to say.

Leisure Family

6/10

Pleasant

20 Jun 2021

Verified traveler

The staff were very nice however, it was hard to figure out how to get the breakfast, so we went to a restaurant instead. There was nail polish stains on our blanket and I am not sure that they were washed. The wash clothes also had stains on them. Mold in the shower and the floor of the bathroom.

Leisure Partner

4/10

Poor

25 May 2021

Toni

No housekeeping

First I was not told they charge and extra 40$ for a hold on your card. Then I had to call and ask for covers for the pull out bed and the front desk stated we don’t have extra covers I asked what am I supposed to use for the pull out and she said she will see what she can do. They did bring the covers. The bed skirt under the mattress was filthy it looked like someone had bled down the side of it. I called and asked about housekeeping and was told we wouldn’t be getting housekeeping because they only clean every three days and I don’t fall on that day. I needed tissue, towels and had to change my trash. For the price you pay for the hotel it should have had better service.

Friends_and_family Family

10/10

Exceptional

24 May 2021

Jennifer

Enjoyable Stay

Stayed here in a two room suite for a local soccer tournament. Staff was incredibly friendly and helpful. We were able to check-in early and out late to accommodate a drawn out game schedule. There was a limited breakfast but was tasty and there were plenty of additional restaurant options within walking distance of the hotel. Very clean. Will be staying here again.

Friends_and_family Family

8/10

Excellent

09 May 2021

Verified traveler

Very nice structure. Clean comfortable bed.
Heads up....if you book a room that shows a fireplace online and get to your room and i I

10/10

Exceptional

03 May 2021

Verified traveler

We were happy with our clean room and the great service by friendly staff.

Leisure Partner

10/10

Exceptional

03 May 2021

Verified traveler

First time staying there and it felt very homely. I sleft extremely well and will definitely stay again.

Leisure Family

8/10

Excellent

17 Apr 2021

Becky

Really enjoyed the stay and the room. Only wished the pool was opened or able to use the pool table. The biggest disappointment was the pool being closed my daughter was really looking forward to that. As much as We enjoyed the stay if I would of been informed about the pool being closed when making a reservation I probably would of chose a hotel where the pool was opened.

Friends_and_family Family

10/10

Exceptional

14 Feb 2021

Jaclyn

Great stay. Would be great for staying long term because their was a kitchen inside.

Partner

10/10

Exceptional

20 Jan 2021

Jerome

Excellent