Four Points by Sheraton Saginaw

8/10

Excellent

26 Apr 2026

Catherine L

Outdoor pool looks like it's getting taken out (covered in sand). But, it's April in Michigan, did not expect it to open.

Small issue with our first room(smelled like cigarettes and commode was not clean), staff changed us to a different room right away.

Lobby was very clean

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

William

Room was great. Clean and presentable.

Family_with_children

6/10

Pleasant

03 Apr 2026

Shirley

Poor service

6/10

Pleasant

24 Mar 2026

Scott

Rooms redone but no easy chair. A very weird experience. I was told that none of the rooms had them despite the updated room photos on the web showing them. Hard to relax except on the bed. The gym equipment is also severely outdated and desperately needs replaced.

Self

10/10

Exceptional

23 Mar 2026

Randall

Staff and Hotel cleanliness, spectacular!!!!

Family_with_children

8/10

Excellent

22 Mar 2026

Erika

Good stay

10/10

Exceptional

06 Mar 2026

Jill

The front desk lady was sooo sweet! She had brown hair and eyes and super cute nails. And a really hard worker.

Partner

2/10

Poor

06 Mar 2026

Joel

The ant problem was unbelievable and the staff did almost nothing to address it! GROSS!!

Business

10/10

Exceptional

02 Mar 2026

Michael

Nice new hotel, clean and roomy

Partner

10/10

Exceptional

02 Mar 2026

James

Very nice room

8/10

Excellent

01 Mar 2026

Allison

Everything was pretty good but it was too chilly in the pool area.

Family_with_children

4/10

Poor

26 Feb 2026

Gerardo Jesus

No cambiaron toallas ni pusieron café

4/10

Poor

26 Feb 2026

Gerardo Jesus

Yes. Room neglected. Didn't get towels nor coffee

Self

8/10

Excellent

24 Feb 2026

Rebecca

Pool could have been a little warmer

Partner

4/10

Poor

24 Feb 2026

Bruce

when i booked the room i thought it was handicapped accessible it was hearing accessible there was no chair to set on had to sit on the bed were told i couldn't get a late checkout plus there was a $50 fee put on my card that Expedia our the hotel failed to tell me about

Partner

2/10

Poor

19 Feb 2026

Cassandra

I have 2 daughters that love to swim. For Valentine's Day, I thought it would be a nice surprise to get a hotel room close to home for the night so the girls could swim and we could have a mini vacation. Upon arrival, I was informed by the front desk associate that due to me being a local resident, there would be an additional $400 security deposit hold on my card. I was floored, especially since the room rate was $159. I said,

10/10

Exceptional

15 Feb 2026

Shelly

I had a beautiful room, the shower....i want it.

Self

2/10

Poor

13 Feb 2026

Jason

The pool was freezing cold. Hotel was advertised with an indoor outdoor pool. The outdoor pool was filled with dirt and closed. We had many ants in our bathroom.

Leisure Family

8/10

Excellent

11 Feb 2026

Leah

It was decent. Only one elevator.

8/10

Excellent

09 Feb 2026

James

clean area

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Laurie

Great area, hotel wasn’t very busy
Room was clean
Bed was comfy
No complimentary breakfast available considering the price of a room is just as much as other hotels with breakfast.
I was very surprised at how expensive hotels are in Sudbury on a Tuesday *** this refers to all hotels in the area

Partner

8/10

Excellent

20 Jan 2026

Dawn

My biggest disappointment was that there was no free wifi and I stay at a lot of motels and I won’t intentionally stay at a motel without it.

10/10

Exceptional

18 Jan 2026

Kamisha

Yes

Business_and_leisure

10/10

Exceptional

10 Jan 2026

Courtney

Bobo was very friendly at the front desk.
Despite being on the first floor, the noise level was practically zero. We couldn't hear any traffic driving by or the gusts of wind that were happening outside on check out day!

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Melissa

Clean room but no cell phone reception.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Matthew

Hotel itself was very nice. Staff was very welcoming. The only thing that I didn’t like was the accidental fee is a little high but otherwise hotel and service very good.

Self

10/10

Exceptional

19 Dec 2025

Julie

Everything was excellent!!

Te restaurant had delicious food.

10/10

Exceptional

15 Dec 2025

Kaitlyn

Very welcoming staff! Room was clean and perfect for a two night stay.

Business Friends

6/10

Pleasant

14 Dec 2025

Greg

The room was pretty small but at least it was newly remodeled. What really irked me was that I was charged $150 extra on my card for \"amenities/incidentals\". What amenities? There were NO snacks, bottled water, soda or any other beverages. I realize a lot of hotels charge for this, but at least there are things in the room to charge for, and typically the charge is much less. The fee is of course refunded after several days but still it's annoying when you realize there are NO amenities. Also, no continental breakfast was a disappointment. Other competitors we've stayed at in the area offer a continental breakfast and have similar or better rooms for around the same price. I don't think I would stay here again.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

James

meat

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Danney

Nice place

10/10

Exceptional

08 Dec 2025

Era

Nice really clean staff was super helpful and friendly

Business Family

8/10

Excellent

07 Dec 2025

Dana

Room was nice, halls were clean, having the bar downstairs was nice!

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

James

Great spot for visit to SVSU. Close to everything

8/10

Excellent

28 Nov 2025

Michael

Love the town

10/10

Exceptional

27 Nov 2025

Madeline

Average

Leisure Family

4/10

Poor

23 Nov 2025

Joel

No room cleaning over the 5 days I stayed at the hotel

Business Self

2/10

Poor

23 Nov 2025

Juan

We came from a long drive to visit. Got her an hour early asked for early check in and the girl asked the front desk simply said no!! Didn’t ask for my name, didn’t say let me check not even a simple hello.
We came back after the hour and same person took my ID set it on the counter and then disappeared to the back. Nothing was said and didn’t see her for a long time. A different lady took our information and checked us in.
We booked 2 rooms. When we finally get to our rooms one of the rooms keys didn’t work aI we had to get back in line to activate our cards.
One of the other employees said I’m not in the clock so I can’t help.
Definitely this place needs better customer service.
Other than that the hotel was pretty clean and comfortable

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

MariaLouisa

The room was not cleaned up while we were out.

Leisure Family

10/10

Exceptional

21 Nov 2025

Lisa

Staff great, room nice and clean

Leisure Partner

10/10

Exceptional

20 Nov 2025

Dan

Jamie at the front desk was awesome

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Charlene

Yes

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Meaghan

Very slow check in with a flustered front desk who seemed confused and had a hard time “getting their computer to work”

Friends_and_family Family

4/10

Poor

09 Nov 2025

Bonnie

No pool, no breakfast, coat to high

Leisure Family

8/10

Excellent

09 Nov 2025

Raquel

Room was clean. We booked for 2 nights. They deactivated our room key for not reason. The front desk clerk said that she knew we were staying for 2 nights but she desactivates the card. Kind of weird. Pool is closed. Our bathroom was clean but it didnt have soap, shampoo or conditioner

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Mariyah

It was ok

8/10

Excellent

02 Nov 2025

Mary

This was our second one night stay. The only downside for us is that there is no breakfast provided.

Leisure Partner

2/10

Poor

26 Oct 2025

Roy

they over booked by 60 plus room ....so they canceled my room three days before my reservation ...never offered any discount on future rooms ...just goodbye with a smile

10/10

Exceptional

11 Oct 2025

Stephen

Everything was great! Bobo at the front desk was super wonderful, friendly and kind.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Tonya

The morning staff was terrible from the minute I checked in. Her name was BO BO, that was the name I was given, when I asked for her government name no one seem to know it. The second shift staff was also rude. The hotel over booked. The room that I initially booked for two queen beds the gentleman informed me that they were sold out because they over booked. his name was Lavance. Lavance stated the only rooms they had available was ones with king bed.
The outdoor pool was extremely dirty. I took pictures of the pool.

Leisure Family

8/10

Excellent

01 Oct 2025

laura

Great Hotel Option

Hotel is in a great,, conventient location, with lots of food and shopping options nearby. My only disappointment was that the restaurant/bar was closed. I look forward to a glass of wine (or two) at the end of the day when traveling. The website needs to be updated saying that it is closed.

Self

10/10

Exceptional

26 Sep 2025

Barbara

The room was awesome and I loved it! I’ll definitely stay here again.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Kiera

Everything was great. Some of the nooks and cranny’s were a little dirty but it seemed like the room may have been older. It was also easy to hear everything outside the room which made it hard to sleep.

Business Partner

8/10

Excellent

12 Sep 2025

Cheryl

The staff was helpful and the property was clean and easy to access.

Leisure Family

10/10

Exceptional

11 Sep 2025

Wendell

Jamie was polite and pleasant!!

10/10

Exceptional

09 Sep 2025

Fredrick

Very easy to get to. Staff was very accommodating and friendly.

Leisure Family

8/10

Excellent

08 Sep 2025

DONALD

It was nice

Leisure Friends

4/10

Poor

07 Sep 2025

Curt

They don’t pickup your room every day and make beds and give you coffee or towels wash rags anymore!! Some things were dirty! I reserved a handicap room for my parents because my mom is handicapped and room was same as mine went to store and purchased items that came to$150 so she could stay in room!

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Chanda

Overall a nice hotel and would probably stay again

We stayed a a 2 queen bed room for 1 night.
Everything liked nice a fairly new.
Cons: elevator floor was very sticky.
Our body wash dispenser was empty.
The restaurant/bar attached to hotel is OOB/closed. Maybe it said that in description and I needed it, but I know that was one reason why I chose this hotel, and was a bit disappointed when we realized it was closed.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Lawrence

Good Lobby Coffee

Leisure Partner

2/10

Poor

31 Aug 2025

Sarah

This hotel was one of the most unprofessional and humiliating experiences I’ve ever had. At check-in, the staff told me they did not accept my card type — even though they clearly do. I was left embarrassed and stressed, treated as though I was the problem.

To make it worse, instead of apologizing, the staff member attempted to gaslight me, later claiming she “made it work for me” when in fact the card should have been accepted from the beginning. There was no accountability, no courtesy, and no respect shown to me as a guest.

A hotel stay should make you feel welcomed and secure — not traumatized, shamed, and dismissed. Based on this experience, I would strongly caution anyone considering this hotel to take their business elsewhere.

6/10

Pleasant

01 Aug 2025

Jennifer

Good for large groups

There isn’t a restaurant. There isn’t breakfast. Theres only one person manning the desk/front. The best feature of the hotel is the indoor/outdoor pool and the massive outdoor patio for groups and gatherings. Our softball team likes staying here in the summer for that reason. Restraints and fast food close by. Close to fields.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

duane

Polite staff and quick clean rooms

Leisure

6/10

Pleasant

26 Jul 2025

Monica

Housekeeping minimal
Fitness center no cleaning cloths
One workout mat
Had to ask for towels toilet paper
And to empty garbage
Laundry room not great

Leisure Family

8/10

Excellent

24 Jul 2025

Sara

Great spot to chill after our event.

8/10

Excellent

24 Jul 2025

Sharita

The cleaning crew was super sweet. I did not expect much from this hotel because of Saginaw's reputation. I didn't like the hotel staff asking us to be quiet. We booked this hotel for our family reunion so there was close to 70 people. The rooms need thicker walls. Overall i was satisfied with my experience.

Leisure Family_with_children

6/10

Pleasant

22 Jul 2025

Jesus

Thought breakfast was included. Also there was mold in the bathroom

Business_and_leisure Partner

4/10

Poor

20 Jul 2025

Eric

The listing for this hotel is inaccurate. No breakfast. No restaurant. No bar. The pool was dirty.

Business Family

8/10

Excellent

14 Jul 2025

gordon

Good over all.

Business

6/10

Pleasant

12 Jul 2025

Andrew

Not much for the money. No breakfast.

Leisure Family

2/10

Poor

22 Jun 2025

Scott

No up keep on this hotel. Everything is dirty. I'll never stay at this *hitbox again

Leisure Family

6/10

Pleasant

15 Jun 2025

Chris

It was just ok. It seemed clean, but phone in room couldn’t call the front desk and the staff wasn’t responsive to the Marriot app messaging service.

Business Family

4/10

Poor

22 May 2025

Matt

There's nothing wrong with the property, but if I knew there wasn't an open bar and restaurant and hasn't been for a year, I'd have booked somewhere else. They said they've been telling Expedia to update for 12 months.

Business Self

8/10

Excellent

18 May 2025

Therese

Although there was a power outage from the storm the night before which made check-in a bit challenging for the check-in clerk, she remained calm and made the effort seamless.

Leisure Partner

10/10

Exceptional

11 May 2025

Peter

Short stay but good. Only issue was the door and the card reader. Tough getting in. Otherwise everything was fine.

Friends_and_family Family

6/10

Pleasant

11 May 2025

Gina

The room was ok, although they neglected to empty out refrigerator from last occupant
And they offer no breakfast, not even a continental breakfast is offered or available

Leisure Friends

8/10

Excellent

09 May 2025

Madison

Clean hotel with comfy beds, fun pool, a nice little gym, and kind staff. I just wish they served breakfast and the Unos was closed :(

Leisure Friends

2/10

Poor

02 May 2025

Joseph

Nothing like the pictures in the add. Put a $150 dollar hold on card for incidentals and there are no incidentals available. The bar or attached restaurant are not complete and not open as shown in the add. Should have stayed at the Holiday Inn

Business_and_leisure Family

6/10

Pleasant

29 Apr 2025

Nicole

Not worth the money

I was told there would be a $50 hold on my card till check out for security deposit and there was $150 hold the receipt for the security deposit said $106 not happy in the slightest

Business

10/10

Exceptional

29 Apr 2025

Michele

Would be better if there was a complimentary breakfast

Leisure

6/10

Pleasant

14 Apr 2025

Michael

Fees

Leisure Partner

6/10

Pleasant

10 Apr 2025

John

Microwave not working. Had to move nightstand away from wall to have access to outler to plug in CPAP. Key card would not work at rear door entrance. Room was clean and comfortable.

Partner

8/10

Excellent

06 Apr 2025

Tammy

This hotell seems pretty new. Room still had a freah newness about it. It was nice. The pool was nice. There was a strong smell of Marijuana in the halls. You could hear things in the rooms next to you. The outside door on the side by the pool was not locked even though there is Key card reader there. Also the nice thing there was no noisr after 10p.

Leisure Family_with_children

2/10

Poor

17 Mar 2025

Lydia

Was a very sad stay!

This hotel no longer has a restaurant in it, there for no complimentary breakfast. This should be stated on their profile and on there website. I did go to the website and it says nothing about the restaurant being closed. Also inside pool was cold.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2025

Nicole

Happy with everything

Leisure Family

8/10

Excellent

28 Feb 2025

Arturo

Great location. Rooms clean and liked the walk in shower

Leisure Family

4/10

Poor

16 Jan 2025

mary

Onsite restaurant/bar in the hotel. Renovation in progress

Business_and_leisure Partner

2/10

Poor

04 Jan 2025

Matthew

Terrible

Leisure Family

4/10

Poor

04 Jan 2025

Matthew

Almost the entire hotel was under construction.
There is a restaurant in the hotel that is closed for good but I saw no mention of this upon booking and this restaurant was one of the reasons I choose this hotel. I was very disappointed to learn this restaurant was closed. Which left me no choice then to venture out into the town to find another place to dine. Was very inconvenient.
The walls were paper thin and I could hear conversations from other rooms. I could even hear a cell phone conversation between a guest and the person they were speaking to on the phone as it was on speaker phone.
A lamp that was mounted on the wall next to the bed was was slanted and I touched it and it fell completely off the wall. They moved me into another room after I called about this. The new room was just as bad but without a lamp falling off the wall.
The bed and pillows were awful. They were so unbelievably soft. All and all a very unpleasant experience here and I would not return and would warn others not to stay here.

Leisure Self

4/10

Poor

30 Dec 2024

Thomas

Not satisfied with anything

2/10

Poor

30 Dec 2024

Senica

Didn’t stay

6/10

Pleasant

29 Dec 2024

Darrell Stanley

No toilet holder. Hallway floors seemed dirty with dirt.

Leisure Partner

2/10

Poor

27 Dec 2024

Ashley

Every single amenity was closed at this location and we paid full price. This entire building is under renovation and is not complete. They should be offering to recompensate everyone who paid to stay at this location.

Leisure Family

4/10

Poor

16 Dec 2024

Benjamin

The pictures on Expedia do not match the reality of the hotel it is under renovation so it’s a mess. The front desk staff are mediocre at best. I was charged an additional 95.00 dollars for no reason still waiting on a refund from that. The restaurants on property were closed as was the lounge.

Leisure Family

4/10

Poor

15 Dec 2024

Brian

I am disappointed with my recent stay at Four Points. Upon arrival, I discovered that the room I had reserved—a 2 Queen bedroom for my family of 4—was unavailable. We were not told this when we checked in and only found out when entering our room. Instead, we were given a 1 King bedroom, which was inadequate for our family of 4. When I raised the issue with the manager, she was unhelpful and rude, stating that there was nothing she could do. She offered to cancel our stay but refused to provide any discounts or compensation for the inconvenience, either for this stay or any future bookings. We were not able to get another hotel in the area, and being at a late hour with 2 kids, we needed this room we booked and stayed with the 1 bed.

As a result, my family of 4 was forced to share a single King bed, leading to a terrible night's sleep and leaving us exhausted for our planned excursion the next day. This is unacceptable, especially when we had made a reservation expecting the room type we booked to be available.

I understand that mistakes can happen, but the lack of empathy, professionalism, and effort to make things right was disappointing. I will not be staying at this hotel again and cannot recommend it to others. A hotel stay should offer comfort and reliability, not frustration and poor service.

Leisure Family_with_children

6/10

Pleasant

15 Dec 2024

michelle

Not as indicated

Under construction. No
Hot rub like pictures show it having and indicating it has.

6/10

Pleasant

15 Dec 2024

PAMELA

Did not know renovations were being made. Got called the day of asking if I could change my king to a queen. I in fact booked two queens as there were three of us. When I informed the person of this on the phone they seemed irritated and ended the call. The toilet in the room took at least three times to flush. The pool was nice and clean and hotel was quiet. Beds were very comfy.

Leisure Family

10/10

Exceptional

28 Nov 2024

John Doe

Great hotel!

Leisure Family

4/10

Poor

24 Nov 2024

Ameila

Booked a double queen bed through Expedia. Was told when arrived this hotel does not have that kind of room. Traveling with 3 people and was given a room with one full sized bed and pull out couch. Brandon at the front desk was very apologetic and accommodating given the circumstance. There is a lot of remodeling going on. Gym was not accessible at all.

Leisure Family

10/10

Exceptional

24 Nov 2024

Allison

They were overbooked but when we got there they upgraded us to a suite. The rooms were clean and nice. The pool was awesome with the indoor/outdoor feature.

Leisure Family