Name: Four Points by Sheraton Saginaw
Address: 4960 Towne Centre Rd, Saginaw, 48604, US

10/10

Exceptional

28 Jul 2026

Gary

Friendly

4/10

Poor

26 Jul 2026

peter

No bar soap.
No water in room.
Poor quality mattress.
Couldn't find hair dryer. Was hanging on back of bathroom door.

6/10

Pleasant

22 Jul 2026

Patrick

No breakfast. Not good. Wouldn’t have booked if I had researched thoroughly.

8/10

Excellent

21 Jul 2026

Kathryn

Overall the place was very nice! The elevator was not working which was not a show stopper, just an inconvenience

Friends

8/10

Excellent

20 Jul 2026

daniel

very noisey late at night due to a extremely large family reunion being held at hotel, but outside of that was a very good stay and decent price

Partner

2/10

Poor

15 Jul 2026

Alex

We booked this hotel for one reason only: the pool. The website prominently features beautiful pictures of a seamless indoor-outdoor pool connection. It looks like a luxury oasis online, but the reality is an absolute scam. First, the indoor section was completely freezing and unusable for families or anyone looking to relax. Second, the outdoor section was shocking. It was not even operating properly and was filled with dirt and grass. It looked like an abandoned construction site rather than a hotel amenity. Using outdated or completely fabricated photos to trick guests into booking is unacceptable. Do not waste your money here if you are looking for working amenities. We would definitely not recommend this hotel to anyone.

Family_with_children

4/10

Poor

12 Jul 2026

Chris

There is no longer an outdoor pool. The main pool was so cold you couldn't swim in it. Got there later but saw on the website the on-site restaurant was to close at 12am F-Sat night. Apparently, that has changed and it closes at 10pm. None of the hrs were correct. Room had some wrappers left on the floor and some dirt in front of the bathroom.

Family_with_children

10/10

Exceptional

12 Jul 2026

Monica

Amazing staff and amenities. Only complaint was the pool isnt heated which is fine but was freezing and there was dried food stuck to the hotel room floor. Other than that perfect stay.

Family_with_children

4/10

Poor

12 Jul 2026

Hannah

No outdoor pool. Indoor pool was freezing. Couldn’t even go in it. Paid more for a patio access room. Didn’t get that and no refund. Was disappointed

Friends_and_family Family

2/10

Poor

12 Jul 2026

Roger

Where do I start… The hotel has been partially renovated and the room looked great. I have absolutely no complaints with the quality of workmanship. I do have a problem with lack of updating Expedia and official websites regarding the indoor/outdoor pool. Also, with the fact that they continue to charge for poolside rooms when the outdoor pool has been eliminated. I brought up the fact to the front desk and they couldn’t give me an answer. Don’t bother to leave your name and phone number for the manager because they will not attempt to contact you. They tried to offer me a breakfast, when I already paid for a free breakfast when I booked the room. On that note, when you go for the free breakfast, make sure you bring money because it only covers $25 and you will definitely pay more if you are two people. Plus, you are being served so you will be obligated to tip… so you pay $25 for a coupon that covers $25. So, if you are travelling during a heat wave like we were, and looking forward to the outdoor pool that you thought you were booking, look elsewhere!

Partner

4/10

Poor

03 Jul 2026

Tracy

Bathroom was dirty. Found someones contact lens on the floor. Dirt in the corner of the shower. Pool area was also dirty, there was a piece of chewed gum in it and you couldn’t smell chlorine at all, which was concerning. We typically stay here once a year for baseball tournaments. Will not stay here again.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Leslie

No free breakfast. Hotel restaurant is available.pool windows are right in the main lobby... No thanks

Partner

4/10

Poor

28 Jun 2026

Della

We had booked a room in January for 3 nights. When we found out that we were going to be there earlier we tried to call and book for an extra night. Apparently because we booked online it was a 3rd party and they didn't want to add an extra night for us. So we had to make s different reservation for the one night and the surcharge for amenities was held for both reservations. Even though we were the same person. Then our cards were cancelled every day we were there and had to keep going down to the desk to get new cards (EVERY DAY!!)
The staff was rude at the desk a couple of times when we got the ladies working the desk and didn't really want to help. They were tucked back behind the wall and were too busy chatting with each other.
Had asked for a ground floor room when I booked back in January because I had a mobility scooter and was told they didn't have any when we got there in June. They gave us the 5th floor which was a pain getting the scooter up and down the elevator.
Didn't ask if I was a member or for my number!!!!!! Had to you get points if they don't ask

Partner

10/10

Exceptional

24 Jun 2026

Derrick

Stayed at this hotel a few times. Love everything about it

8/10

Excellent

24 Jun 2026

Crystal

Clean room, courteous people, good location

Partner

8/10

Excellent

15 Jun 2026

Ken

Front desk staff were great to work with. They explained the situation regarding the outdoor pool prior at check-in and how they're waiting on corporate to remove the outdoor pool mention from the website.

Fitness Room was OK, could use an actual bench, not something that looks like it came from someone's grandma's house circa 1935. May need to address some routine maintenance on the cardio equipment.

Indoor pool was nice - no issues here
Room was clean, bed was comfortable, bathroom a little cramped, but no issues. pretty large room fridge as well, compared to previous properties I've stayed in.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jeanne

Good size room and clean.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Ryan

We booked what we thought was a two queen pool side room like we had two years ago. The outdoor portion of the pool is now filled in and pool side rooms no longer exist but the pics on the website and on Expedia still show the outdoor pool. A regular two queen room was at least $25 less per night than the two queen pool side we had. It’s very misleading.

Family_with_children

8/10

Excellent

02 Jun 2026

Amanda

Nice amenities, great location and friendly staff. ...But the in room refrigerator was dirty

Self

10/10

Exceptional

30 May 2026

Anthony

Excellent Staff

Self

2/10

Poor

27 May 2026

Hollie

There are two people who provided great customer service Raymond and Aundra!!! This was a horrible place to stay no housekeeping or clean sheets and not towel replacements!!!! The front desks has wrong notes and training to provide great customer service, the GM has horrible customer service I will never stay at this location again, it seems they can’t keep workers at this location just horrible

Self

2/10

Poor

27 May 2026

Sarah

I was really disappointed that the microwave didn’t work. Our bathroom was not very clean. The room never got cold and at times was hot.

Family

6/10

Pleasant

20 May 2026

Philip

Everything was okey

Partner

10/10

Exceptional

19 May 2026

Ryan

Very happy with our stay.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Paige

I had mixed feelings about my stay here. One of the main reasons I booked this hotel was because it advertised an indoor/outdoor pool, which sounded really unique and relaxing. Unfortunately, the outdoor portion has been filled in, so it’s no longer actually an indoor/outdoor pool. That was really disappointing, and I do feel the advertising is misleading. When I brought it up to staff, the response was basically that there was nothing they could do, which made the situation even more frustrating.

That said, there were definitely positives. The bed was extremely comfortable, the room was very clean, and the hotel is in a great location. The attached restaurant was fantastic as well — especially the pizza, which was surprisingly excellent.

Overall, I enjoyed parts of my stay, but I do think the hotel should update its advertising so guests know exactly what to expect.

Partner

6/10

Pleasant

17 May 2026

Mark

We paid $10 extra for a poolside room. There is a large paved patio area off the room through a slider. The pool used to be an indoor outdoor swim under the wall configuration. The outdoor portion has been filled with dirt. So, now is a small indoor pool. Not worth getting a poolside room. Several restaurants are close including a pizza restaurant on property. Breakfast for purchase. Room was nice as would be expected at the price point.

Family_with_children

10/10

Exceptional

17 May 2026

Shaniqua

No issues

Self

8/10

Excellent

16 May 2026

Jacob

Looked nice

10/10

Exceptional

13 May 2026

Roseann

Ckean, quiet and comfortable

Family

6/10

Pleasant

10 May 2026

Franz

The pool was not an indoor outdoor like advertised which was super disappointing

Partner

10/10

Exceptional

08 May 2026

Robert

Exceptional property... Our room was very clean up to date and well appointed. One of the best values we have experienced in a long time! Staff was polite and very well dessed... 5 stars 🌟!

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Catherine L

Outdoor pool looks like it's getting taken out (covered in sand). But, it's April in Michigan, did not expect it to open.

Small issue with our first room(smelled like cigarettes and commode was not clean), staff changed us to a different room right away.

Lobby was very clean

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

William

Room was great. Clean and presentable.

Family_with_children

6/10

Pleasant

03 Apr 2026

Shirley

Poor service

6/10

Pleasant

24 Mar 2026

Scott

Rooms redone but no easy chair. A very weird experience. I was told that none of the rooms had them despite the updated room photos on the web showing them. Hard to relax except on the bed. The gym equipment is also severely outdated and desperately needs replaced.

Self

10/10

Exceptional

23 Mar 2026

Randall

Staff and Hotel cleanliness, spectacular!!!!

Family_with_children

8/10

Excellent

22 Mar 2026

Erika

Good stay

10/10

Exceptional

06 Mar 2026

Jill

The front desk lady was sooo sweet! She had brown hair and eyes and super cute nails. And a really hard worker.

Partner

2/10

Poor

06 Mar 2026

Joel

The ant problem was unbelievable and the staff did almost nothing to address it! GROSS!!

Business

10/10

Exceptional

02 Mar 2026

Michael

Nice new hotel, clean and roomy

Partner

10/10

Exceptional

02 Mar 2026

James

Very nice room

8/10

Excellent

01 Mar 2026

Allison

Everything was pretty good but it was too chilly in the pool area.

Family_with_children

4/10

Poor

26 Feb 2026

Gerardo Jesus

No cambiaron toallas ni pusieron café

4/10

Poor

26 Feb 2026

Gerardo Jesus

Yes. Room neglected. Didn't get towels nor coffee

Self

8/10

Excellent

24 Feb 2026

Rebecca

Pool could have been a little warmer

Partner

4/10

Poor

24 Feb 2026

Bruce

when i booked the room i thought it was handicapped accessible it was hearing accessible there was no chair to set on had to sit on the bed were told i couldn't get a late checkout plus there was a $50 fee put on my card that Expedia our the hotel failed to tell me about

Partner

2/10

Poor

19 Feb 2026

Cassandra

I have 2 daughters that love to swim. For Valentine's Day, I thought it would be a nice surprise to get a hotel room close to home for the night so the girls could swim and we could have a mini vacation. Upon arrival, I was informed by the front desk associate that due to me being a local resident, there would be an additional $400 security deposit hold on my card. I was floored, especially since the room rate was $159. I said,

10/10

Exceptional

15 Feb 2026

Shelly

I had a beautiful room, the shower....i want it.

Self

2/10

Poor

13 Feb 2026

Jason

The pool was freezing cold. Hotel was advertised with an indoor outdoor pool. The outdoor pool was filled with dirt and closed. We had many ants in our bathroom.

Leisure Family

8/10

Excellent

11 Feb 2026

Leah

It was decent. Only one elevator.

8/10

Excellent

09 Feb 2026

James

clean area

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Laurie

Great area, hotel wasn’t very busy
Room was clean
Bed was comfy
No complimentary breakfast available considering the price of a room is just as much as other hotels with breakfast.
I was very surprised at how expensive hotels are in Sudbury on a Tuesday *** this refers to all hotels in the area

Partner

8/10

Excellent

20 Jan 2026

Dawn

My biggest disappointment was that there was no free wifi and I stay at a lot of motels and I won’t intentionally stay at a motel without it.

10/10

Exceptional

18 Jan 2026

Kamisha

Yes

Business_and_leisure

10/10

Exceptional

10 Jan 2026

Courtney

Bobo was very friendly at the front desk.
Despite being on the first floor, the noise level was practically zero. We couldn't hear any traffic driving by or the gusts of wind that were happening outside on check out day!

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Melissa

Clean room but no cell phone reception.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Matthew

Hotel itself was very nice. Staff was very welcoming. The only thing that I didn’t like was the accidental fee is a little high but otherwise hotel and service very good.

Self

10/10

Exceptional

19 Dec 2025

Julie

Everything was excellent!!

Te restaurant had delicious food.

10/10

Exceptional

15 Dec 2025

Kaitlyn

Very welcoming staff! Room was clean and perfect for a two night stay.

Business Friends

6/10

Pleasant

14 Dec 2025

Greg

The room was pretty small but at least it was newly remodeled. What really irked me was that I was charged $150 extra on my card for \"amenities/incidentals\". What amenities? There were NO snacks, bottled water, soda or any other beverages. I realize a lot of hotels charge for this, but at least there are things in the room to charge for, and typically the charge is much less. The fee is of course refunded after several days but still it's annoying when you realize there are NO amenities. Also, no continental breakfast was a disappointment. Other competitors we've stayed at in the area offer a continental breakfast and have similar or better rooms for around the same price. I don't think I would stay here again.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

James

meat

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Danney

Nice place

10/10

Exceptional

08 Dec 2025

Era

Nice really clean staff was super helpful and friendly

Business Family

8/10

Excellent

07 Dec 2025

Dana

Room was nice, halls were clean, having the bar downstairs was nice!

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

James

Great spot for visit to SVSU. Close to everything

8/10

Excellent

28 Nov 2025

Michael

Love the town

10/10

Exceptional

27 Nov 2025

Madeline

Average

Leisure Family

4/10

Poor

23 Nov 2025

Joel

No room cleaning over the 5 days I stayed at the hotel

Business Self

2/10

Poor

23 Nov 2025

Juan

We came from a long drive to visit. Got her an hour early asked for early check in and the girl asked the front desk simply said no!! Didn’t ask for my name, didn’t say let me check not even a simple hello.
We came back after the hour and same person took my ID set it on the counter and then disappeared to the back. Nothing was said and didn’t see her for a long time. A different lady took our information and checked us in.
We booked 2 rooms. When we finally get to our rooms one of the rooms keys didn’t work aI we had to get back in line to activate our cards.
One of the other employees said I’m not in the clock so I can’t help.
Definitely this place needs better customer service.
Other than that the hotel was pretty clean and comfortable

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

MariaLouisa

The room was not cleaned up while we were out.

Leisure Family

10/10

Exceptional

21 Nov 2025

Lisa

Staff great, room nice and clean

Leisure Partner

10/10

Exceptional

20 Nov 2025

Dan

Jamie at the front desk was awesome

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Charlene

Yes

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Meaghan

Very slow check in with a flustered front desk who seemed confused and had a hard time “getting their computer to work”

Friends_and_family Family

4/10

Poor

09 Nov 2025

Bonnie

No pool, no breakfast, coat to high

Leisure Family

8/10

Excellent

09 Nov 2025

Raquel

Room was clean. We booked for 2 nights. They deactivated our room key for not reason. The front desk clerk said that she knew we were staying for 2 nights but she desactivates the card. Kind of weird. Pool is closed. Our bathroom was clean but it didnt have soap, shampoo or conditioner

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Mariyah

It was ok

8/10

Excellent

02 Nov 2025

Mary

This was our second one night stay. The only downside for us is that there is no breakfast provided.

Leisure Partner

2/10

Poor

26 Oct 2025

Roy

they over booked by 60 plus room ....so they canceled my room three days before my reservation ...never offered any discount on future rooms ...just goodbye with a smile

10/10

Exceptional

11 Oct 2025

Stephen

Everything was great! Bobo at the front desk was super wonderful, friendly and kind.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Tonya

The morning staff was terrible from the minute I checked in. Her name was BO BO, that was the name I was given, when I asked for her government name no one seem to know it. The second shift staff was also rude. The hotel over booked. The room that I initially booked for two queen beds the gentleman informed me that they were sold out because they over booked. his name was Lavance. Lavance stated the only rooms they had available was ones with king bed.
The outdoor pool was extremely dirty. I took pictures of the pool.

Leisure Family

8/10

Excellent

01 Oct 2025

laura

Great Hotel Option

Hotel is in a great,, conventient location, with lots of food and shopping options nearby. My only disappointment was that the restaurant/bar was closed. I look forward to a glass of wine (or two) at the end of the day when traveling. The website needs to be updated saying that it is closed.

Self

10/10

Exceptional

26 Sep 2025

Barbara

The room was awesome and I loved it! I’ll definitely stay here again.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Kiera

Everything was great. Some of the nooks and cranny’s were a little dirty but it seemed like the room may have been older. It was also easy to hear everything outside the room which made it hard to sleep.

Business Partner

8/10

Excellent

12 Sep 2025

Cheryl

The staff was helpful and the property was clean and easy to access.

Leisure Family

10/10

Exceptional

11 Sep 2025

Wendell

Jamie was polite and pleasant!!

10/10

Exceptional

09 Sep 2025

Fredrick

Very easy to get to. Staff was very accommodating and friendly.

Leisure Family

8/10

Excellent

08 Sep 2025

DONALD

It was nice

Leisure Friends

4/10

Poor

07 Sep 2025

Curt

They don’t pickup your room every day and make beds and give you coffee or towels wash rags anymore!! Some things were dirty! I reserved a handicap room for my parents because my mom is handicapped and room was same as mine went to store and purchased items that came to$150 so she could stay in room!

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Chanda

Overall a nice hotel and would probably stay again

We stayed a a 2 queen bed room for 1 night.
Everything liked nice a fairly new.
Cons: elevator floor was very sticky.
Our body wash dispenser was empty.
The restaurant/bar attached to hotel is OOB/closed. Maybe it said that in description and I needed it, but I know that was one reason why I chose this hotel, and was a bit disappointed when we realized it was closed.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Lawrence

Good Lobby Coffee

Leisure Partner

2/10

Poor

31 Aug 2025

Sarah

This hotel was one of the most unprofessional and humiliating experiences I’ve ever had. At check-in, the staff told me they did not accept my card type — even though they clearly do. I was left embarrassed and stressed, treated as though I was the problem.

To make it worse, instead of apologizing, the staff member attempted to gaslight me, later claiming she “made it work for me” when in fact the card should have been accepted from the beginning. There was no accountability, no courtesy, and no respect shown to me as a guest.

A hotel stay should make you feel welcomed and secure — not traumatized, shamed, and dismissed. Based on this experience, I would strongly caution anyone considering this hotel to take their business elsewhere.

6/10

Pleasant

01 Aug 2025

Jennifer

Good for large groups

There isn’t a restaurant. There isn’t breakfast. Theres only one person manning the desk/front. The best feature of the hotel is the indoor/outdoor pool and the massive outdoor patio for groups and gatherings. Our softball team likes staying here in the summer for that reason. Restraints and fast food close by. Close to fields.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

duane

Polite staff and quick clean rooms

Leisure

6/10

Pleasant

26 Jul 2025

Monica

Housekeeping minimal
Fitness center no cleaning cloths
One workout mat
Had to ask for towels toilet paper
And to empty garbage
Laundry room not great

Leisure Family

8/10

Excellent

24 Jul 2025

Sara

Great spot to chill after our event.

8/10

Excellent

24 Jul 2025

Sharita

The cleaning crew was super sweet. I did not expect much from this hotel because of Saginaw's reputation. I didn't like the hotel staff asking us to be quiet. We booked this hotel for our family reunion so there was close to 70 people. The rooms need thicker walls. Overall i was satisfied with my experience.

Leisure Family_with_children

6/10

Pleasant

22 Jul 2025

Jesus

Thought breakfast was included. Also there was mold in the bathroom

Business_and_leisure Partner

4/10

Poor

20 Jul 2025

Eric

The listing for this hotel is inaccurate. No breakfast. No restaurant. No bar. The pool was dirty.