Name: Sonesta ES Suites Carmel Mountain San Diego
Address: 11002 Rancho Carmel Dr, San Diego, 92128, US

10/10

Exceptional

25 Jul 2026

Colebrang

Great location and the staff was amazing. The room wasn’t thoroughly cleaned and we had some issues with the bathroom, but nothing that couldn’t be fixed.

8/10

Excellent

05 Jul 2026

Delano

Rooms were clean, staff were nice and personable, and breakfast was perfect. Pet relief dirt area on south side of the hotel be aware of fleas. Other than that I like this resort and I would definitely return.

Partner

10/10

Exceptional

02 Jul 2026

Kenneth

Older property in need of maintenance and very sketchy wifi. We have stayed here twice because of the proximity to my mom's house. Having covered any negatives I would be horribly remiss to not mention the amazing staff. The front desk has always been AMAZING. On our last stay I left my iPad in the room and when we arrived in San Diego I noticed. I made arrangements for an Uber to pick it up and the front desk was AMAZING in helping coordinate its pick up. Amazing service.

Partner

6/10

Pleasant

17 Jun 2026

Abby

The pull out couch was pretty terrible. We had to go to the front desk

10/10

Exceptional

14 Jun 2026

preston

The check in process was quick, the room was clean, the local community has a lot of stores and restaurants. The breakfast was good and the kitchen staff awesome. The only negative that I have was that housekeeping left some laundry bins in plain sight for lost of the day…nobody wants to see that.

Partner

10/10

Exceptional

11 Jun 2026

Myra

Tucked away, this property had everything. And nice added touches to a suite with a kitchen. Although I didn't need all the extras, they were there. I felt safe, enjoyed the pool (warm), and the staff were professional and courteous. I will stay again. Thank you.

Self

2/10

Poor

02 Jun 2026

Curtis

Mixed review here. Roberto the hotel manager was very hospitable and welcoming. Our house had a bursted pipe and we were displaced for a few weeks. Roberto gave me a great set rate and was very helpful. Property is clean, breakfast was a great perk. Free laundry was excellent too. The downfall of this review is the maniac front desk associate Edward. Knowing the courtesy Roberto had given me, this guy treated me and my family like peasants. I extended my stay and got home late from work (10pm). Going off my deal with Roberto, i had planned on coming down the next day and squaring up my balance. Roberto, being on vacation, now lies Edward. This guy called my hotel room 10x, making my wife, 11yr old child, and my 3 pets uncomfortable. Then when i get back he tells me i need to clear up my balance right this second or i have to leave. Completely condescending (even after Roberto had a talk with him on how hes supposed to treat us “long term stay”). Long story short, at 11:00pm, i packed up all of my belongings, displaced my entire family elsewhere while he locks himself in the office, completely ignoring all the numerous guests that tried to ask for help. Edward made this review trash and should NEVER be allowed to be a brand ambassador to an otherwise great property. Edward should cleanse his soul at the nearest confessional.

Friends_and_family Family

8/10

Excellent

29 May 2026

David J

Not new condition outside the room. A little dirty.
Room was great, staff was great. Price was spot on.
Location was perfect.

Self

6/10

Pleasant

24 May 2026

Kim

The Hotel was nice but the bed and couch were very uncomfortable and the bathtub & shower were small. The breakfast was decent but not great. Probably won't book at any Sonrstas again.

Partner

10/10

Exceptional

07 May 2026

AnnaMae

Hotel is beautifully kept and clean. It is conveniently located next to many dining options and a gas station. Rooms are very nice. The morning breakfast was probably one of my favorite amongst the many hotels I’ve stayed at, I have never seen white rice, seaweed and eggs for breakfast. (There were also many other breakfast options) This was a pleasant surprise that I enjoyed each morning.

Self

8/10

Excellent

27 Apr 2026

Tyisha

My Suite in the bathroom wasn't cleaned. My bathroom smelled like urine.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Anthony

Great except the $10 parking fee

Self

6/10

Pleasant

24 Apr 2026

Ramkumar

Very spacious but Dated property . Need update.
But the breakfast is good. Staff is very helpful

10/10

Exceptional

21 Apr 2026

Albert

excellent

Self

2/10

Poor

21 Apr 2026

Hang

Room gets cleaned only once a week. Dirty everywhere.

10/10

Exceptional

20 Apr 2026

Leaneshia

Fast internet friendly staff good breakfast. Be back soon

6/10

Pleasant

19 Apr 2026

Sarat

Average property. Priced appropriately for the value delivered

Partner

6/10

Pleasant

13 Apr 2026

Ginette

Breakfast was just ok
Rooms and kitchen not that clean

Partner

10/10

Exceptional

12 Apr 2026

Joni

I would highly recommend this Hotel. Now, we have a go to hotel when we visit San Diego. The hotel was located in a small shopping center- gas stations just right by the area, dining and shopping centers like tj maxx- marshalls and many more! I love the Hotel bonus is the good location. The staffs were great too!! Special mention to Ms Maria- frond desk or manager I guess- she was so sweet accommodating and she made sure our stay will be a good one.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Marissa

The sofa bed was rough. The spring mattress was uncomfortable and the sheets were missing when we arrived. Breakfast appliances were out of order. Waffle machine. Other than that, it was nice. Would return to this site.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

John

Was surprised that the unit was basically a one bedroom condo. would stay again

Self

2/10

Poor

05 Apr 2026

Sara

Room wasn’t clean and I never got the room I requested and paid for.

Friends_and_family Family

4/10

Poor

03 Apr 2026

Lorrie

Breakfast was not good—pancakes were gluey, prefab eggs unappetizing. Jacuzzi needs maintenance to filter out heavy foam buildup. Room entrance was very dark and unnerving. Spoke with General Manager who was very responsive and said they’re undergoing much-needed renovations.

8/10

Excellent

03 Apr 2026

Mayra

The room was clean but not to expectations. The dishes were dirty and there was hair on the walls and behind the door. Not sure what that was about. Also, their bed was very uncomfortable.
I’ve stayed at this location before and everything was spotless! I was very impressed then that I decided to book with them again on my next visit. But not sure if I’ll be staying there again.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Briana

Provides the necessities, good price for what you get. The AC was turned off and wouldn’t really cool so the room stayed fairly warm during the whole stay, overall had a strange smell as well as inside the fridge. Fridge was not turned on so I had to wait until it cooled to place my food in

Family_with_children

6/10

Pleasant

30 Mar 2026

hoangoanh

The bed was comfortable and clean, and the bathroom was adequate. The room included a small kitchen with a large refrigerator, which was convenient, but unlike many other hotels, no complimentary bottled water was provided. Breakfast was very basic and only served from 6:30 to 8:30 a.m., which I nearly missed since I was on vacation rather than a business trip. I booked the room through Expedia and wasn’t aware that the hotel charges for parking. Fortunately, we only stayed one night. Overall, I would rate this stay three stars and would likely choose a different hotel on my next visit to San Diego.

Partner

8/10

Excellent

29 Mar 2026

Arnie

Everything about the room was nice. Only complaint was that when we walked in the room was scorching hot. Thermostat read 99 so I called to tell the front desk to tell them that the AC was broken and they needed to send someone over. They were trying to explain to me how to use the thermostat. I insisted that I knew how to use it and that something else was going on, so she said she would call me back. They never called me back so I called them. We had to sit outside in the patio while we waited for the repair man to show. The repair man eventually fixed this after about 2 hours of us arriving but it would be hours before our room temp would be cool enough for us to bear. So we left for about another 2-3 hours and it was still hot about 86 degrees when we returned but we were so tired already we just stayed in the room and dealt with it.
The room was nice. Everything was nice.
The staff was friendly. But this was a major disappointment. I wish we could’ve been compensated somehow or at least moved to a different room. It’s a good thing we only had to stay just that one night.

Partner

6/10

Pleasant

26 Mar 2026

Sarah

Great Place for a family. Everything was relatively clean & nice.

Family_with_children

10/10

Exceptional

25 Mar 2026

Johnsent

Nice

Family

8/10

Excellent

25 Mar 2026

Chastity

Will stay again, very nice hotel and family friendly!

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Arianna

Small hot tub but got the job done. Room was clean and very comfortable. Love the bed and cozy decor.

Partner

8/10

Excellent

24 Mar 2026

Sean

Laundry room was not working, and apparently had not been working for a long time.

Screen door to private balcony area was intentionally cut/torn near the lock/handle (showed evidence of a previous break-in attempt).

Other than that, our stay was pleasant.

10/10

Exceptional

24 Mar 2026

Ernie

My family enjoyed are stay. We were comfortable. We liked the different breakfast options each day. The pool could have been warmer, but the jacuzzi was great.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Leslie

Everything was great about our stay except the sofa bed had trash and the mattress was stained. Maintenance came to check it out and tried finding an extra mattress to switch it out but they were unable to. The property ended up making some price changes due to the inconvenience. The room was nice and great for the days we needed it. Complimentary breakfast was offered and the location was fantastic!

Family_with_children

10/10

Exceptional

21 Mar 2026

Paul

Very clean

8/10

Excellent

17 Mar 2026

Laura

Nice hotel for a long weekend. Enjoyed the extra space with the kitchenette. The outside space was very nice. Convenient location, walking distance to many shops and restaurants. Breakfast staff were very friendly and worked hard to tend to the busy mornings.

8/10

Excellent

27 Feb 2026

Aerick

It was clean

10/10

Exceptional

27 Feb 2026

Yessenia

Clean room and lots of amenities!!

Partner

10/10

Exceptional

26 Feb 2026

Jesus

Great!

10/10

Exceptional

23 Feb 2026

Alejandra

Great service and food

6/10

Pleasant

20 Feb 2026

Silvia

The mattress to the sofa bed was not clean and it was old. There were a few things under the sofa, that were there from previous customers. Breakfast was ok but the pancake machine was not working.

8/10

Excellent

17 Feb 2026

Chamali De Silva

Its average

Family_with_children

4/10

Poor

09 Feb 2026

Maliza

Upon arriving, the lady at the front desk was not very welcoming and rude. I asked if early check in was possible and she gave me such an attitude. A simple no early check in would have been fine without the attitude. The vent light above the stove in the kitchen wasn’t working. I wanted to leave it on in case any of us needed light to go use the bathroom during the night. The vent from the portable AC to the window kept falling off so it kept leaving the window slightly open and since we were in a room with lots of traffic passing by, I was awaken by the garbage truck early in the morning. When my family and I went to get breakfast, I felt like the lady working the breakfast station was keeping a close eye on us and felt the need to clean up right after every scoop of food I got. I felt no space from her.

10/10

Exceptional

12 Jan 2026

Natalia

Everything was excellent

4/10

Poor

12 Jan 2026

Joel

From the moment we arrived, this did not feel like an Embassy Suites. The lobby looked rundown, and both check-in staff we encountered were rude and distracted. The elevator carpet was filthy, which made us worry about cleanliness. The room was only okay and clearly needed a deep clean. The bed was uncomfortable, and the shower pressure was extremely weak. We would not stay here again and will reconsider booking with this hotel brand in the future.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Marjan

This hotel was a lot better than I expected. Nice and clean. Served our purpose.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Lindsey

The breakfast menu had options but the pancake maker was out of service for several days while we were there. The food quality also wasn't great (floppy bacon, half-warmed sausage). The employees were very kind in the breakfast area, however. The man at the front desk seemed miserable to be there. He didn't tell us about any amenities - pool, breakfast times, wifi, etc. Just where the building area was where we were staying. We also had to go ask for towels, bedsheets and blankets because they were \"short on room service.\" Our family enjoyed the pool and hot tub, but generally, I'm not sure we would go back.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Gregory H

Nice room, and staff, and great location.

Partner

6/10

Pleasant

06 Jan 2026

Kelly

The staff as not at the front desk when I checked out. And the bathrooms need to be remodeled

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Lanii

There was a worker in my room at 7pm at night. The room smelled like wet dog and chemicals. The bathroom tiles were rugged and bed was uncomfortable. Daily pay for parking at the facility. overnight associate rarely present.

Business_and_leisure Partner

10/10

Exceptional

03 Jan 2026

Christine

Room was efficiently laid out. Housekeeping was every 6 days was fine with our family—will take that for the very economical rates.
Staff were friendly and the breakfast was always fully stocked.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Alan

Loved the space that the two bedroom suite provided. Breakfast was a little disappointing. Had a leak from our exterior window and we’re not offered a new room. They just put towels down. Overall we had a good stay and would likely return because the location and space were great for us.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

James

The breakfast was the best feature. Staff very unattentive. Left a request form for missing room items, never received them. Jacuzzi was on, but the water was very low so it was just a tub of tepid water.

Leisure Partner

8/10

Excellent

25 Dec 2025

Brian

Great location for the San Diego Holiday Half Marathon. Within walking distance to Olive Garden and other spots to eat. The front staff were unbelievably kind to me when checking in, even after I complained about the check in process.

Upon check in, the staff provided runners with a nice gift bag. Waters, hydration packs, etc. Very much appreciated.

The room was clean and spacious. The HVAC worked wonderfully and the bed was comfortable. Allowing a nice sleep before the race.

Partner

10/10

Exceptional

23 Dec 2025

IpoLani

Second time coming back and look forward to every other time in the future! Love this place and the staff!

Business

10/10

Exceptional

14 Dec 2025

Anita

Excellent stay. 10/10

10/10

Exceptional

13 Dec 2025

Ronna

Very clean, friendly front office staff, comfortable bed and great kitchen. Highway can be a bit noisy at times but not terrible. Would definitely stay again.

Leisure Self

6/10

Pleasant

12 Dec 2025

Aimee

Not awful for a temp stay.

4/10

Poor

08 Dec 2025

Megan

The front desk associates were rude - I wasn’t greeted upon entry - there was a problem with my reservation & they were both not willing to help me resolve the issue.

The room was ok - dated & smelled musty. The phone also did not work when I needed to call the front desk with another issue.

The breakfast was nice & the woman working this morning smiled when I checked out.

I will never stay at a Sonesta again

8/10

Excellent

08 Dec 2025

Allison

Check in guy was pleasant and informative.
Convenient location

4/10

Poor

08 Dec 2025

George

I had a two reservations with a combined stay from Tuesday -Sunday . Our shower was broken abs was repaired within 24 hours . We discovered that our room would not be cleaned unless we had a 7 day booking . This is unsanitary as some of the towels were yellow. When asked for new sheets and towels , we were told to come to office to get them . This level of service or lack there of is poor and obvious attempt to sock up money and cut corners by making the guests deal with lack of cleaning service and staffing . I will no longer stay at any sonesta if these are your policies . My company will cease to use you as well . I run 2 organizations and I will not subject my staff to this hotels “dirty” tactics .

Business Partner

8/10

Excellent

04 Dec 2025

John

The room is roomy and well laid out with all the conveniences for a long stay such as a refrigerator amd dishwasher. The outdoor facilities are very nice and make it easy to enjoy the beautiful weather. The carpet is old and a but dirty. The trash in our room was not emptied from the guest before us and housekeeping only cones once a week.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Lisa

Maria is great but we should have been told the 2 bedroom suite booked did not have a working bathtub faucet/clogged drain - this meant our kids could not stay with us.

Leisure Family_with_children

6/10

Pleasant

30 Nov 2025

jon

Strong odor in the room. Even when we arrived in the room the windows were open and there was still a strong odor in the room. Mattress dirty. Breakfast taste wasn’t great.

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Richard

Bad breakfast, parking stalls to small,
car was scratched!

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Steven

The room is ok but the problem is the first room they assigned to me has the

6/10

Pleasant

29 Nov 2025

Graham

They were \"out of\" pancake batter for all three days, which seems unreasonable. Given that the staff kicked everyone out of the breakfast room very speedily, I'd assume they just don't want to clean up after it.

Similarly, there were no towels by the pool.

My (adult) child arrived after midnight, so I left the keys at the desk with her name and mine. That message didn't get to the night person, who argued with her about getting in. Leave a note, people!

Overall, pretty disappointed.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Shirley

Entry to room was a nightmare was unable to open with ease and when

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Anna

The room wasn’t cleaned thoroughly and the sheets and towels are extremely poor quality

8/10

Excellent

22 Nov 2025

Christina

The stay was overall great. Just needs to paint a few walls and get the carpet replaced or cleaned.

6/10

Pleasant

18 Nov 2025

Roger

Exterior lights did not work a fire alarm out of order. Not reassuring.

10/10

Exceptional

18 Nov 2025

Guadalupe

Fast check in service

Business Self

8/10

Excellent

17 Nov 2025

Melissa

I loved the amenities, very clean just hate that breakfast is cut off so early hehe but overall great experience

Leisure Family

6/10

Pleasant

14 Nov 2025

Richard

Kids Travel ball team was at the pool screaming until 10pm. Front desk did nothing. Saturday 7am 20 plus kids running down halls and parents talking loud and laughing outside near pool area. Parking was $20 but it’s a public lot where restaurant and bar patrons use. Extremely loud visit!!

Business

8/10

Excellent

12 Nov 2025

Gary

Very comfortable, convenient to lots of good food in walking distance, 30 minutes to most major SD attractions. Friendly and helpful front desk. Love the full kitchen in the suite. No room cleaning (1x per week) and had to get supplies-towels etc at front desk. Not a big deal, but miss the service of being done and put in the room. Would definitely stay here again and recommend it

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Leah

Staff very friendly and helpful.

Leisure Self

10/10

Exceptional

07 Nov 2025

Nicki

The room was nice and the staff very nice.

Partner

8/10

Excellent

02 Nov 2025

Tori

Good location near restaurants, stores and close freeway access, room was clean and nice with small kitchen and living room, outdoor property was ok with access to rooms from outside which was ok but there were large bags of dirty laundry sitting outside rooms for a full day and continental breakfast wasn’t great, pancakes machine broken with limited hours being served, front desk staff ok

Leisure Family

6/10

Pleasant

30 Oct 2025

Miguel

Tv & internet didn’t work

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Edward

Very clean rooms, friendly staff

6/10

Pleasant

28 Oct 2025

Nick

Spend a little more money and don’t stay here

Business_and_leisure Family_with_children

6/10

Pleasant

28 Oct 2025

Maria

Elevator wasn’t working one day and my husband struggles with long walking.

6/10

Pleasant

26 Oct 2025

michael

Room was dated and dirty. Hairs all over the bathroom floor, sheets had stains.
TV went out middle of the night. Called front desk and they said they were aware of the problem but they don’t have maintenance on site to help. What an inconvenience. We were just there for one night for a band competition, but will look elsewhere next time.

Family_with_children

10/10

Exceptional

25 Oct 2025

Mark

Good choice for what I needed

Self

8/10

Excellent

22 Oct 2025

Jasmin

The only thing I was not aware of was that they charge $10 per day to park at the hotel apart of the room reservation… shouldn’t parking be part of it… not good looking

10/10

Exceptional

20 Oct 2025

Patricia

I liked having a kitchen with a dishwasher and full sized refrigerator. Living room was spacious. Bedroom had a Queen Bed. It was quiet and we liked getting up and breakfast was ready to eat.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Michael

Room key didn’t work after long walk

Leisure Self

10/10

Exceptional

18 Oct 2025

Debbie

Our room was spacious, well stocked and having an ice maker in the refrigerator was a bonus. The separate seating area was great as well as having a tv there, as well as one in the bedroom.

Partner

6/10

Pleasant

13 Oct 2025

Sahndra G

Ok so when I checked in I was not informed at all that I would be paying $10 a day to park my car at the hotel that I’ve paid for and was staying at for 3 nights until I checked out of my room. My room smelled so bad like stale cigarette smoke to the point I had to buy air freshener the night I arrived and it also gave me a headache. The building that I stayed in building 8 was extremely dirty around the outside and the elevator area was really bad….. I was there alone and definitely didn’t feel safe but good thing I have protection. I have requested a refund of my $30 but it has been crickets from the property.

Leisure Self

10/10

Exceptional

10 Oct 2025

Shi-Ru

Convenient location and nice staffs

Business Family

10/10

Exceptional

07 Oct 2025

Maribel

Excellent Stay for Families!
We stayed for 7 days and 6 nights, and overall had a wonderful experience.
We originally booked one room, but upon arrival, we decided to upgrade to two rooms so our family could stay more comfortably. The rooms were cozy, and the kitchen, although small, had everything we needed to prepare our own meals.

The staff was very friendly and helpful at all times, but I want to highlight the exceptional service we received from Joselyn, who assisted us from check-in to check-out. She always greeted us with a warm smile and made us feel truly welcome.

Breakfast was included, and although the dining area is small, it flows very well and never felt crowded.

I highly recommend this hotel for families looking for a quiet and comfortable place to stay.

Family

10/10

Exceptional

06 Oct 2025

Olga M Noyes

Clean, quiet, good location to family and friends. Staff very nice, breakfast excellent.

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Emily

Easy check in, spacious suite, all the necessities in room. Great area around with dining options.

10/10

Exceptional

30 Sep 2025

Elaine

Family friendly with lots of food options within walking distance. Loved the kitchenette n full refrigerator.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Arthur

Everything here is always great. This time I was given a special needs room, which is perfect for those in need, but I didn’t like the layout of the rooms or the bathroom. But no big deal, I don’t want to sound petty. Perhaps there were no other rooms available.😊

Business

4/10

Poor

28 Sep 2025

Dennet

No room service. We were there for 1 full week - weekly means 1x per week. Area around the room was dirty. Spills, cigarette butts, trash.

Family

10/10

Exceptional

26 Sep 2025

Sharon

Clean room. Love the separate bedroom with door.

10/10

Exceptional

24 Sep 2025

Garth

Friendly staff. Clean room. Convenient parking.

Business Self

10/10

Exceptional

23 Sep 2025

Darryl

Checkin was easy. Staff was friendly and helpful with my questions and concerns. Pet friendly

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Kenneth

The hotel was basic and very weathered. Mold in the bathroom around the shower and sink. Carpets worn and generally felt outdated. We actually checked out a day early due to no internet. Unfortunately, when working remotely, we really needed to stay connected. We were located in the #6 building, corner top floor, queen suite room. Breakfast was included and not bad, grounds and gardens were well kept. Pool area does not look like the photos. Breakfast staff friendly, front desk staff cordial, great location.

Business