Name: Sonesta ES Suites San Diego - Rancho Bernardo
Address: 11855 Avenue Of Industry, San Diego, 92128, US

10/10

Exceptional

28 Jul 2026

Jeffery

I like how helpful they were.

6/10

Pleasant

28 Jul 2026

Carly Rose

We stayed at this hotel for four nights while attending a friend's wedding. We chose this location because we had a great experience at another hotel in this brand. Aside from a pleasant check-in and a very comfortable bed, the rest of our stay was disappointing.

Our room had several maintenance issues. The air conditioning needed repair upon arrival, one toilet ran all night and interrupted our sleep, and the other toilet leaked and required maintenance three separate times.

Breakfast was inconsistent. The food we did get was good, but most mornings there was very little food available, no forks, and it took a long time for staff to restock. Many guests appeared frustrated as well.

It was also difficult to get assistance because the room phones weren't working and the front desk didn't answer, so we had to go downstairs every time we needed help. Evening parking was another challenge due to construction blocking much of the parking lot.

The most disappointing part was checkout. When we shared our concerns, the employee was rude and only offered to reimburse our $40 parking fee despite the many issues we experienced.

We expected much better based on our previous experience with this hotel brand. Unfortunately, we won't be staying at this location again and would encourage others to consider other options.

8/10

Excellent

28 Jul 2026

Cynthia

Had to cancel the last night and they were accommodating.

10/10

Exceptional

28 Jul 2026

Davey

It was awesome

2/10

Poor

27 Jul 2026

Anyah

DO NOT stay here! We came from Arizona and booked 2 rooms because the price was great for the size. Even though we booked months in advance, when we checked in, we were told the king size bed that we booked was unavailable, so we were given a queen. Property is old and visibly dirty. The toilet handle was hanging out of the tank and you had to juggle it a certain way for it to flush and then again so it didn’t run water all night. No hot water in one of the showers. Tried getting a discount and was denied. Never staying at any Sonesta again. Save yourself a lot of trouble and find another place. Pictures on line look nothing like it in person.

4/10

Poor

27 Jul 2026

Maria

Room was ok, we got a free upgrade to a suite but it smelled of mold. Didn't sleep well because of that.

10/10

Exceptional

27 Jul 2026

Jeannine

Loved staying here.

10/10

Exceptional

26 Jul 2026

Nicolas

Breakfast, needs more varieties. The pool also needs an upgrade.

6/10

Pleasant

26 Jul 2026

Myra

I personally did not enjoy the night , an odor to the room and tv remote was not working properly . Staff were great.

8/10

Excellent

26 Jul 2026

Gina

Clean rooms

2/10

Poor

25 Jul 2026

Aldo

Worst hotel experience ever. Requested a room on the 1st floor 3 months in advanced. When I arrived, they had me put in a room on the 3rd floor. There was a vacant room on the 1st floor but they couldn't give it to me because someone \"locked\" me into the room on the 3rd floor and that they couldn't \"unlock\" me from that room to make me a room key for the 1st floor room. Complete incompetence from the staff. Very frustrating for someone with multiple disabilities. Not ADA friendly. This place is a disgrace.

6/10

Pleasant

25 Jul 2026

Kon

The room is outdated and could use some renovation in the shower. The property could use some improvements. Breakfast was good though.

4/10

Poor

23 Jul 2026

Brittney

This was our 2nd time staying here. I booked both times through Expedia because of the \"pay at property\" option. The 1st time we stayed here April 2026, I did not pay a dime until I got to the hotel. This 2nd time just last week or so, July 2026, I was charged the ENTIRE amount of my stay, DAYS before my check-in, and even before my free cancelation window was up. I had not yet transferred my money to cover our stay, because remember I chose PAY AT PROPERTY, so they caused an overdraft on my acct of $99.92 & a subsequent overdraft of $31 before we saw that their system charged our entire stay. I settled for free parking ($50) for our stay for the inconvenience of overdrafting my acct. I bring this up because the hotel can end up in alot of legal trouble if their booking system is messing with guests financials like this. We got in around 10pm to check in, and there were multiple guests waiting at the front to ask for basic items that they needed for their room. They are very short staffed. Also we asked for an extra blanket for our daughter, as our room didnt have an extra set, and we were told they didnt have any. Unacceptable. Also found dirty dishes in the kitchen cabinets. Overall for the price & amenities, if you're fine with just \"ok\", you can get the most for your money with the space you get in the rooms. This hotel needs more staff & ALOT of TLC.

10/10

Exceptional

23 Jul 2026

Philip

My favorite place to stay when I work in San Diego. Clean. Comfy. Close to sprouts and trader joes, with a cooktop.

2/10

Poor

21 Jul 2026

Michael

When I ask clean my room they didn’t!
Room smells couch smell like foot order, the pool look’s dirty. Customer is very noisy upstairs.

Partner

10/10

Exceptional

20 Jul 2026

Maritza

Amaizing place! Very familiar

2/10

Poor

20 Jul 2026

Elizabeth

The breakfast was basic needs available. The staff was very 50-50 about the professionalism and their front desk manager Edward M. Was very manipulative for profitable reasons and was a liar about available rooms. He took advantage of the fact that they were people that needed rooms. The hotel added a three night minimum than a two night minimum and then went back down to a one night minimum within just a couple days when the room wasn’t ready for a guest that was checking in who happened to get one last minute for one night the front desk manager automatically waived his parking fee the night which shows that the front desk manager was able to do a courtesy for any inconvenience. Unfortunately, the front desk manager was not willing to make any courtesies for an inconvenience regarding miscommunication with his staff and the reservations that were booked in addition to not having confirmation when my reservation was modified, and I was in full communication with multiple staff members at at least five days before my arrival . The front desk manager took advantage of the fact that I was communicating and twisted words around in addition, made it to a favorable profit for the hotel at the end of it all and did not have any courtesy or willingness to hear any communication with his previous staff, and what was misunderstood in miscommunicated to begin with.

2/10

Poor

19 Jul 2026

Fernando

Horrible experience

Partner

10/10

Exceptional

19 Jul 2026

Karen

Very clean

Family_with_children

10/10

Exceptional

18 Jul 2026

Aaron

Great location and rooms!

Family_with_children

2/10

Poor

18 Jul 2026

Cynthia

The property is Bad!, Smell looks and run down ! Actually scared to spray there Asked to cancel reservation and of. Ourselves was refused You should be ashamed Will let All know not to book here. Your staff is rude and not accommodating.

Self

10/10

Exceptional

17 Jul 2026

Nicole

The property was perfect for our soccer tournament since our event was less than 5 miles away. Great location, plenty of food options near by. Definitely needs some upgrades and deep cleaning. It’s extremely dated. Over all not bad. Breakfast was limited in options but did the trick either way. Staff was very friendly

Family_with_children

10/10

Exceptional

17 Jul 2026

Jesus

Great property ... !! ...

6/10

Pleasant

14 Jul 2026

ahron

there was no one available at the desk. we arrived at 9O5 pm. we were tired and wanted to check in. we waited close to 15-18 minutes before someone showed up. the reception said that he was helping someone-BUT why was there not a replacement?!

6/10

Pleasant

13 Jul 2026

Igor

Just good breakfast

Family

10/10

Exceptional

12 Jul 2026

Debbie

Everyone was very friendly. The breakfast was good. The room was clean and the hotel location was convenient.

Family

10/10

Exceptional

12 Jul 2026

Filiberto

Great hotel and great service

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Angelique

First off I will say the rooms were very spacious. I love that it was two separate rooms and bathrooms in each room. A separate living/dining area and full kitchen. The suite was clean with an exception of the walls, Which were a little dirty. The couch can be replaced as it was worn some.
The staff were amazing! Very polite and informative. Pool area was nice and well kept. It would have been nice to have a hot tub like the other property.
The worst experience was the breakfast. Very minimal choices. Eggs were fake. Only meat option was sausage. Not alot of options
whatsoever. We only utilized the free breakfast one morning of our 3 night stay.
Overall, I would definitely stay again. I would either cook or eat elsewhere for breakfast. It definitely wasn’t a dealbreaker. The property is very nice and quiet which at my age is always a plus! I would refer this property to anyone looking for a spacious living area for a family.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Ming jian

We booked the suit room for family trip. But they didn’t have it when we arrived instead of small room at first day.

8/10

Excellent

10 Jul 2026

Saju

Breakfast was not great. The hotel building looks old but was available at decent price. Not the best, so don't have high expectations. It was a decent place

Friends

8/10

Excellent

10 Jul 2026

Neelima

Need for better room service and cleaning. Rest all good and reasonable for price.

6/10

Pleasant

06 Jul 2026

Albert

Felt like the sonesta on sorento mesa was better personally lots of dust in room a bad smell in room when we came in clerk in front desk was great explained everything so thank u for that could be cleaner though in the room

10/10

Exceptional

06 Jul 2026

Serjio

This was a great staycation!

Partner

6/10

Pleasant

03 Jul 2026

Sylvia

Take care of the smell

Family_with_children

10/10

Exceptional

02 Jul 2026

Susie

Good quiet nice location

Self

8/10

Excellent

01 Jul 2026

Safiya

The property needs updating but the staff really tries to make sure your needs are met. Couch cushions were coming apart at the seams. No matching towels or linen or utensils. Old tub with updated tile. Interesting but comfortable enough.

Family_with_children

6/10

Pleasant

01 Jul 2026

Emmanuel

Breakfast is fine, however, the plumbing of room is not ok. The toilet bowl overflowed on the floor, and nobody to help at around 9pm. I had to personally work on the plunger to get the bowl cleared, and its disgusting

6/10

Pleasant

30 Jun 2026

Jamie

Our room had an odor in the room. We couldn’t figure out where it was coming from.

Family_with_children

6/10

Pleasant

28 Jun 2026

Gregory

Overall the hotel was good but do not book there if you want internet. Their’s did not work the whole weekend we were there. They tried to get it working but couldn’t.

Partner

10/10

Exceptional

28 Jun 2026

MaryAnn

Nice clean property, our room had a cook top, dishes, silverware, knifes, utensils, coffee maker, coffee, garbage disposal, dishwasher and refrigerator. Sectional with a sofa sleeper. The shower had plenty of hot water.

Family

8/10

Excellent

28 Jun 2026

Mary ann

Clean room, nice staff but not enough towels and wash cloths . Asked for a couple and housekeeping said they didn’t have any. Breakfast was ok.

Family

10/10

Exceptional

27 Jun 2026

Parth

Good location, well maintained , good staff.
Tip - no need to buy parking tag from hotel, you can park car outside.

Family_with_children

10/10

Exceptional

26 Jun 2026

Michael

quiet and respectful safe

Business

2/10

Poor

24 Jun 2026

David

No spa, staff was bad. Also we had Holes in our blanket

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Jewel

Enjoyed our stay but needs more cleaning and updated furniture in the rooms

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Stephanie

The staff was vey friendly and made us feel welcome. The place was clean and elegant. Breakfast was decent.

Family

4/10

Poor

23 Jun 2026

Amanda

My review focuses mainly on what happened after we checked out. An hour into our drive home we realized we left my daughter’s favorite blanket. It was inadvertently wrapped up in the hotels blankets and sheets.

I have called over 15 times and the phones aren’t working. I submitted a ticket through the corporate office, no one has responded. I called their sister hotel 1 mile away to contact someone and they said they couldn’t get ahold of anyone and even texted someone who works there to respond. No response.

It has been 4 days since we left and we are resolved that the blanket is gone. I was willing to pay to have it shipped back to me. It is more frustrating that you can’t get through on the phones or have anyone call you back, even if the answer was that they couldn’t find the blanket.

We stayed at the sister hotel last summer and had a wonderful experience we chose this hotel because of the larger rooms. We will not be returning.

If you don't forget anything and want it back, this is a good place to stay. However the front desk was unmanned a majority of the time, and their phones weren’t working, nor can they bothered to return messages.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Philip

The room was a little dated but spacious, no room service on a daily basis, but a call to the front desk and things were taking care for. Overall, I would say here again

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Dale

Room was nice and clean, but we did not have hot water for the two nights we stayed

Partner

10/10

Exceptional

21 Jun 2026

Yingmei

Good

2/10

Poor

21 Jun 2026

Natalie

My stay here was by far one of the worst experiences. My check in time was at 4pm, I had to wait 3 hours for my room to be ready and was able to get in at 7pm. The couch inside the room was dirty with a big rip in it. Everything in the room is very outdated. The toilets didn’t flush very well. No basketball court/hoop like advertised. Not a great stay at all. Front desk staff member did not want to help me. They had 1 front desk person working on a Saturday when they were supposedly fully booked. Poor kids in the swimming pool asking for towels and the person working the front made us wait forever. It was horrible. Never will I stay here again.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Monique

Was given a room right next to the elevator and you could hear the mechanics of it in the room. Not only that but if you sat on the couch you could feel it. Called the front desk and was told nothing could be done because they were sold out. Not their fault but still a pain to hear it everytime someone used the elevator.

Partner

10/10

Exceptional

21 Jun 2026

Juriel

Great breakfast

10/10

Exceptional

20 Jun 2026

Edith

It was great, clean great staff friendly

10/10

Exceptional

20 Jun 2026

SHAMINDRA

Great rooms

Family_with_children

2/10

Poor

17 Jun 2026

Dani

We arrived and the staff working the day shift was obnoxiously rude. Clearly hates his job. Our air conditioning was broken- refused to change our room until I found the “general manager” office. Luis was great and helped us out. Unfortunately, the new room wasn’t better. We didn’t even stay at the hotel. The night shift staff confirmed our cancellation and refund. However, since booked through this app they need to confirm with the hotel and there’s no line to reach the front and they won’t answer emails/ messages. Nothing. Terrible. Shame on them.

Partner

6/10

Pleasant

16 Jun 2026

andrew

The room itself was nice and clean but a few a things during the stay is keeping me from giving a 5 star review. The front desk was extremely nice and professional but may have been understaffed during check in time. I waited over 30 minutes until it was my turn. The next thing I noticed was one of the sinks was draining extremely slow. The breakfast on the first day was disappointing since they ran out of eggs and didn’t have any protein like bacon or sausages. The water in the pool was cloudy and we weren’t sure if it was safe to use. Lastly, I noticed the downstairs bathrooms weren’t cleaned. I saw trash and toilet paper rolls on the floor and had no paper towels. Looks like a nice hotel overall but I feel like I went on an off day or maybe they were understaffed while I was there. Staff was nice and helpful anytime that I spoke with them.

Family_with_children

6/10

Pleasant

15 Jun 2026

James

Nice property, staff friendly. Was disappointed with breakfast, long waits for replacement foods and beverages like pancakes, potatoes, coffee, milk. Also was shortage of staff to service needs. Only saw 1 person on duty 4 days in row. If you are going to offer it, do it right. Check in was a long process too!

Family

10/10

Exceptional

15 Jun 2026

Ann Marie

We stayed in a two bedroom handicap suite. The room had plenty of room to accommodate our family of 5 (3 young adult kids) We appreciated the breakfast and the location to several grocery stores including Costco and Trader Joes. The staff were friendly and available.

Family

8/10

Excellent

15 Jun 2026

Robert

Everything was good

6/10

Pleasant

12 Jun 2026

Eugene

Very outdated, needs major renovation,
Pool is horrible,
Breakfast is the worse..
Would not stay again

Business

8/10

Excellent

11 Jun 2026

amy

Breakfast was disappointing. No yogurt and overcooked meat.

Partner

6/10

Pleasant

09 Jun 2026

Nanci

The pool Furniture was run down and towels were not always accessible

My room was not the cleanest with a ripped couch and missing items from the kitchen like utensils which would have been helpful with my family of 5

Breakfast was out of something daily Ie- ”yogurt, plain bagels, hasbrowns”

Family_with_children

10/10

Exceptional

02 Jun 2026

Cristina

Very friendly staff although the weekend breakfast is only 730 to 9am

Family

8/10

Excellent

02 Jun 2026

Marie

The room were clean, staff was friendly and efficient however the breakfast was lacking this time. Pancake machine not working, shortage on food

10/10

Exceptional

02 Jun 2026

Melinda

Love the door between the kitchen and bed hated the mold in the shower

Family_with_children

8/10

Excellent

01 Jun 2026

Heather

Very friendly staff..clean and quiet property. Breakfast was good and available for a good amount of time! Room was clean but sofa and wall in bathroom were tore up, comfy bed and fluffy pillows. Overall...great stay!

Friends_and_family Family

6/10

Pleasant

28 May 2026

Vicki

Edward at the front desk was very friendly and helpful. Rooms are very dark and out dated. Curtains were dirty, Coffee maker was broken and the carpet was so awful. I wore my shoes the whole time. Cleaning ladies brought clean towels anytime I asked!

Family

8/10

Excellent

27 May 2026

Jessica

We appreciated how pet friendly this hotel was, offering dog bag stations. The front desk staff was always available, answered the phone, and accommodated requests. Breakfast was timely and when the breakfast attendant fell ill one morning the staff quickly jumped in to accommodate the guests. The pool was closed for the first portion of our stay for maintenance but we wouldn't have used it anyway. My only gripe is the housekeeping. They never brought clean towels or stopped by to see if we needed anything. All but 3 butter knives, 1 fork, and 1 spoon was missing from the silverware. For us this was a nuisance because we cooked daily to save money as we waited for our new home to be available for move-in. We loved the location, the laundry was easy to use, and it was a nice place to go for dog walks. We would recommend staying here for anyone new to the area looking for a place to move in to or just avoiding the Airbnb market which seems to be much more expensive than our stay here.

Partner

2/10

Poor

27 May 2026

Nicole

This place had gone so down hill from last year. No staff to help. We asked for toilet paper because our room had 1 roll. It wasn’t even wrapped In paper. They just handed to us. Bashetball hoop outside was broke. Breakfast times were shortened and avail food was limited from last year. Hardly any staff to help. Hallways were dirt and I asked staff to clean a spill. No one did

Friends_and_family Family

10/10

Exceptional

27 May 2026

Ana

Love how spacious the rooms are and how homie it feels. My only complaint is the breakfast if you go passed 8:30 there’s hardly anything.

Family_with_children

10/10

Exceptional

26 May 2026

Blanca

The room was very clean. The staff was extremely friendly and doubtful with everything. The free breakfast I was included was very delicious.

6/10

Pleasant

26 May 2026

Joseph

The room had a strange smell. Can’t describe it. It was just strange. The breakfast was just ok. No ice machines, but you could get ice from the breakfast area by asking the front desk.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Arleigh

The free breakfast during the stay and full kitchen in the hotel room was very good. I also appreciate how they allow pets

Family_with_children

10/10

Exceptional

25 May 2026

Danielle

No one ever answered the front desk phone for all three days we were there. Thought that was weird. I wish they had more places to throw trash especially since it is an extended stay. Also thought it was weird that the front desk had a dog running around and the dog peed in front of us on a hotel wall in the lobby.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Michael

Clean relatively quiet room. Nice breakfast, attentive staff. Good climate control.

Self

6/10

Pleasant

24 May 2026

Daniel

If you are a lite sleeper, this is not the place for you. The doors slam, elevator is loud. Breakfast was ok. Dinning Room was clean and in good order. My room was clean but toilet was slow flush. No coffee pot and only a few glasses.

Self

6/10

Pleasant

20 May 2026

Benjamin

The room itself was nice and clean and 100% the best part of the hotel. Im not sure if they were crazy understaffed but they were put of breakfast food, plates, and utensils a lot.

6/10

Pleasant

18 May 2026

Elaine

This is primarily a complaint about Hotels.com; there is no mention that I could find about a $10 per night parking fee charged at this property. The hotel looks fairly new, the bed was comfortable, everything was very clean. Breakfast was fine. Staff was slow to find me a room when the one I apparently reserved was not clean when I arrived at 3:30.

Self

8/10

Excellent

18 May 2026

Irma

Upon arrival the room that I had booked was no longer available, therefore they upgraded us. We got a suite with 2 rooms and 2 bathrooms which was extremely convenient for my family of 5. The room
Overall was clean with the exception of the single bed that had some trash on it, and the bathtub in the same room had some soul residue. The couch in the living room did have a why on it.

I booked this hotel because it included a gym and laundry. It happened to be in the same room, the gym equipment was minimal and the laundry room was flooded and unusable.

Breakfast was nice to have. And its location is very convenient too. Close to a Costco and a lot of shopping centers.

Friends_and_family Family

8/10

Excellent

17 May 2026

James

Breakfast was only about a 3-star, when considering food temp and freshness. The waffle maker was out of order and looked like it had been that way for a while. Also, there really wasn't a business center there. No computer terminal. No copier/printer, although to be fair, they did offer to print/copy things at the front desk. On the positive side, the staff was very friendly and accommodating, and in the room, the bedding and linens were very comfortable. I stayed 3 nights and got a very comfortable sleep for each of them.

Self

2/10

Poor

16 May 2026

Justin

Our stay was disappointing from the beginning. We arrived about 40 minutes early to check in, but the front desk was having issues with their system. We were told they had just switched to a new system, which was causing delays. Unfortunately, we had to get out of line multiple times and were not finally checked in until after 4 PM.

Once we got to the room, there were several cleanliness and maintenance concerns. The bathroom had visible mildew/mold around the shower areas, dirty vents, rust and buildup on fixtures, damaged caulking, and signs of poor upkeep. The room also had stained/scuffed walls, worn furniture, and areas that did not appear properly cleaned or maintained.

Staff did offer to clean the room further or move us after we reported the issues, which we appreciated, but by then we had already unpacked and settled in, making it very inconvenient to switch rooms.

Overall, for the price paid, the experience did not meet expectations. I feel some type of discount, partial refund, or accommodation would have been appropriate considering both the delayed check-in and the condition of the room. Hopefully management improves both the customer service process and room quality moving forward.

Family_with_children

8/10

Excellent

16 May 2026

Jose

Good. Not too bad. Just a little weird where it’s located. Kind of hidden

Friends_and_family Family

4/10

Poor

15 May 2026

cynthia

While the room was “clean” but the couch in the living room looked like it was picked off the street and put in the room. It was badly ripped and looked dirty. Beds were confortable however breakfast was gross. The pancake maker was broken, the eggs were watery, sausage was dry, and the bagels looked like they had been out for days. Air conditioning in room was amazing in room though. If you dont care about the breakfast and dont plan on using the living room much you should be ok.

Family_with_children

10/10

Exceptional

14 May 2026

Duncan

Superb hotel. I used to do a lot of business travel and I wish that Sonesta Suites had been an option for me back then. The location is very convenient, the hotel is beautiful, the staff are friendly and very good at their jobs. And the room was excellent. The only thing I can \"complain\" about is that there were no towels or sanitation wipes in the gym at 7:00 am on a Saturday morning. That's it. Possibly the best business class hotel I've every stayed at.

Family

6/10

Pleasant

12 May 2026

Norma

Breakfast was good for the first day eggs, bacon, hashbrowns, orange juice coffee., ect. The following day the person that did the breakfast didn't show up so they only had cold options cereal, bagels,toast. I was greatful they had things available for my kids. Thank you.

Family_with_children

8/10

Excellent

12 May 2026

Kevin

Pros: Clean room, attentive friendly staff, great location (walkable). Cons: Breakfast could have longer hours, with a little more selections, and a 24 hour complimentary beverage (coffee, tea, water).

Partner

8/10

Excellent

11 May 2026

vecani

Everything was great but the second night we didn’t have hot water and I called in the morning and the receptionist told me that they don’t have any maintenance guy until after 8.
I had to take a cold shower!!!!
Other than that everything was good

Friends

10/10

Exceptional

10 May 2026

Heather

All kitchen utensils were provided which was very helpful. There was a pool, fire pit, grill area, basketball court and fitness center. Breakfast was also served every morning and was really good with multiple option. Overall, the stay was very nice, quiet and conveniently located by other stores and restaurants.

Family_with_children

10/10

Exceptional

06 May 2026

Noelle

We noticed that one of the showers was only releasing cold water and notified the front desk. They sent somebody right away and had it fixed. :) Helpful staff, a clean room, and a nice hot breakfast.

Family

6/10

Pleasant

04 May 2026

Larry

Liked size and configuration of room!

Partner

10/10

Exceptional

04 May 2026

Kevin

Property is clean and has a great staff. Only wish they had complimentary coffee/tea/water in the lounge area during the day not just the morning during breakfast.

Family

6/10

Pleasant

02 May 2026

Nazly

If you are looking for a longterm stay it does the job of having space and full kitchen. The furniture is old and doesn’t appeal to be clean. Covered the couch with a bed sheet and felt fine.
The check in and out process is slow because they have maybe one person managing the property. They were not on time in having the room ready for check in. Waite for over an hour. However, they comped late check out because of it.
It seems to me the staff are not cared for and in turn they may not care to be friendly or service oriented to guests. It does not seem they want to be there. They may benefit from a team meeting and having a reset in how they want to deliver their services. Otherwise they are doing the job.

Friends_and_family Family

2/10

Poor

30 Apr 2026

Ryan

Room smell like smoke i have 2 children n didn’t have any room available. Nobody at the front desk when I checked in had to wait for 20 min. Breakfast serve late at 8am.

Family_with_children

10/10

Exceptional

28 Apr 2026

Kevin

Clean room, the staff was incredibly accommodating

10/10

Exceptional

28 Apr 2026

Matthew

Breakfast was great!

Partner

10/10

Exceptional

24 Apr 2026

Shannon

I found my 4-night stay at the Sonesta ES Suites San Diego - Rancho Bernardo very enjoyable. The room was clean and spacious, the staff was friendly, and the breakfast was well prepared and included a good variety of items, {however the pancake maker was not working}. I would recommend this facility if you are staying in the area.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Julisia

Outstanding!!!

10/10

Exceptional

21 Apr 2026

Alan

I was very pleased with my 4-night stay at the Sonesta ES Suites San Diego - Rancho Bernardo. The rooms were clean and spacious, the morning buffet was really pretty good, the team at the facility were very helpful and friendly... A very good experience.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

serina

Breakfast options were very meager. The first morning the coffee maker was broken and the hotel had no coffee.
The pancake machine was broken during our stay.
The cutlery was always facing upwards leaving everyones hands to touch all of the cutlery. Very unhygenic.

Family