Sonesta ES Suites San Diego

Sonesta ES Suites San Diego - Rancho Bernardo

United States , San Diego - CA
Carmel Mountain, 11855 Avenue of Industry
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Deondra

Clean

Self

4/10

Poor

11 Mar 2026

Amanda

The outside of the property is nice, and when you walk inside it’s presented nicely. Once I started walking to my room, I noticed dirty sheets and clear garbage bags left in the hallways which stayed there for 2 days. Breakfast is said to go until 930am on Saturday's, but not enough food is put out to last until 930am. When I asked the lady at the front desk if more food would be put out she told me to hang out she would be back and she never did. I waited for 15 minutes for her return and when I walked back to the front desk she was just standing there on her phone. I felt that was a bit rude to just leave me hanging. Also, I understand this is an extended stay hotel, however to only have house keeping come through once a week to clean rooms, I feel is unacceptable. I voiced that to the front desk and was just given a blank start and an “ok”. I don’t think I’ll be staying here again.

Family_with_children

6/10

Pleasant

10 Mar 2026

Rose

We did not use the pool. We did not go to breakfast. The room needed a little more cleaning and carpet was ripped by the bathroom, hard to open microwave as it was too close to the refrigerator, the switch from running water to shower would not completely switch, the tub didn’t drain well, coffee pot didn’t work. We do like the location. The price was good

Partner

6/10

Pleasant

10 Mar 2026

Ashley

Price decent. Room is old and moderately with stains throughout the walls. Carpet peeling. Giving 3/5 because of the price but should be a 2.

Partner

2/10

Poor

07 Mar 2026

Ashu

The rooms were not clean, hair on towel multiple times. Utensils given were horrible and lack of staff onsite. Horrible experience including below:
- 1 time someone opened our room door with their master key thinking we have left the hotel while we were still in

- On the last day of my stay, while we were sleeping with do not disturb sign on my door I had a loud knock on my door at around 6:30AM and when checked the guy standing at the door said I asked for service

Very disorganised and bad experience, would not recommend to anyone

Partner

2/10

Poor

04 Mar 2026

Cynthia

They did not have breakfast. Staff kept stating that it would be out soon and it was never out. Short staffed.

Friends_and_family Family

4/10

Poor

02 Mar 2026

Danita

Disappointed. Had to ask multiple times for towels. Didn’t have hot water for most of our 5 night stay. They only clean the room every 5 days or upon checkout. The gym felt like a sauna with a laundry room in the back. Housekeeper was washing towels. Most of the dumbbells (under 30lbs) seem to be missing. Had to set our trash outside the door every day for pick up. Had to go down to the desk to ask for toilet paper. If you want to save some money for below basic accommodations, this is your place! Location was great and located near a lot of shopping and restaurants. Beyond that we will never stay here again!!

Partner

8/10

Excellent

01 Mar 2026

Antonia

For the most part, clean quiet room good breakfast. One issue we had during our entire stay was the Internet slowness issues and the lack of TV channels or apps. Friendly staff would stay again if the Internet issues were resolved.

4/10

Poor

23 Feb 2026

chuong

Smell unpleasant. very dirty hotel. Staff very rude

6/10

Pleasant

15 Feb 2026

Andrea

The room was fine, as described. The dishwasher, however, had dirty dishes still in it. We just used the ones in the cupboard.
For me, the fitness center is a must in my hotel selection. When I made the reservation, it looked good. When I arrived at the fitness center, I was disappointed to see that there were NO smaller dumbbells. They started at 30 or 35 lbs. The cardio machines were great though.
The location was very convenient for our purposes.

Leisure Partner

2/10

Poor

15 Feb 2026

Mario

Room was not ready at 4:00pm check in and room was dirty.

Business

8/10

Excellent

13 Feb 2026

Charlie

Room was clean, staff very friendly.

Leisure Partner

2/10

Poor

11 Feb 2026

MARTHA

Our room was not ready when we arrived. We waited 2 hours past the check in time to be told our selected room would not be available. A smaller room was offered. It was too late to go elsewhere. The delay caused us to be late for a family dinner which was the whole reason we came to the area. A straight up status when arrived would have allowed us to make alternative arrangements.

Leisure Partner

8/10

Excellent

01 Feb 2026

Nicolas

Good staff. Facilities are run down

8/10

Excellent

26 Jan 2026

Cory

Rooms were clean, soaps smelled
Great. Having a kitchen was a great amenity. The only thing was the breakfast. Not enough food put out in time for the amount of ppl.

10/10

Exceptional

25 Jan 2026

Jay

Yes over all stay was excellent.

10/10

Exceptional

25 Jan 2026

Brenda

Very spacious and clean.

Leisure Family_with_children

6/10

Pleasant

20 Jan 2026

Jerri

The staff were very kind and helpful.
The room was a nice size. But the couch was in terrible condition with pet hair, stains and a 6 inch tear. The tub was either super stained, filthy, or had acid poured in it cuz it had an awful ring around it. I didn’t feel comfortable taking a bath so I showered. My husband didn’t even want to shower in the tub.
The elevator was super dirty. We went into the elevator after it was mopped but it wasn’t swept first so dirt and junk was all over the edges.
In my opinion the inside needs to be deep cleaned everywhere and the furniture needs replaced

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Richard

Clean room, kitchen was convenient, bed was extremely comfortable, quiet location.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Tania

Room was clean and everything I needed. Staff was helpful. They room smelled stuffy and like fried food, even with window left open for circulation.

Self

2/10

Poor

29 Dec 2025

Pranav

No breakfast provided. Want refund

6/10

Pleasant

28 Dec 2025

celso

The room isspacious but showing its age and lack of proper maintenance. No housekeeping if your stay is less than a week but you can always request towels and stuff from the desk.
The breakfast was decent and so was the internet speed.
I booked this because of the Sonesta name but I'll probably not be back next time.

4/10

Poor

26 Dec 2025

SUSAN

It was old and not attractive. I felt unsafe in parking lot. Check in desk staff were not friendly.

10/10

Exceptional

23 Dec 2025

PRISCILIANO

Clean room. Happy Staff

Business Self

8/10

Excellent

21 Dec 2025

Lisa Marie

Very helpful staff

10/10

Exceptional

19 Dec 2025

madeyni

El menu estaba limitado no habia variedad y muy lento la cocina muy mal servicio en el desayuno.
La habitacion estuvo bien, fresca, muy bien espacio.

Leisure Family_with_children

4/10

Poor

15 Dec 2025

Lalaine

Cons: Check in staff member was not too friendly and was easily overwhelmed. Breakfast had limited items and were mostly gone by 8 am. Facility was outdated, unkept, and the floors and elevator walls were sticky. Bathroom was musty and mildewy. Overall, it felt very old, dusty and not well maintained.

Pros: room suite was spacious. Ample parking. Great location.

Business_and_leisure Family_with_children

4/10

Poor

14 Dec 2025

Manuel

Breakfast was not as advertised. Refilling took too long i beleive

6/10

Pleasant

14 Dec 2025

Monique

Couldn’t get breakfast either day we stayed complete out and took forever to refill. Not enough towels and no extra blankets or sheets for the pullout sofa. The pullout sofa was terrible. The mattress was so thing you felt the metal springs we had to use the couch cushions. No extra trash bags and there was only two very small trash cans. Like very small bathroom stile ones.

Leisure Family

6/10

Pleasant

10 Dec 2025

Ramon Ramirez

Initial room smelled and had ants. Second room was good not enough towels or blankets or pillows. Breakfast 2 of the 3 days there was no food available.

10/10

Exceptional

10 Dec 2025

Viridiana

Good

4/10

Poor

07 Dec 2025

Sam

Room carpet smells, closet broken door is out of rail and could fall, biggest of all is no hot breakfast, only cereal and yogurt!! No even coffee, dining staff were rude.

Business_and_leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Jason

Clean room. Good staff. Only complaint was that breakfast was out key food items. Other than that, great stay.

Partner

8/10

Excellent

04 Dec 2025

Flora

The only problem is that the property is old and needs a major remodeling.

remodeling

Business Self

6/10

Pleasant

03 Dec 2025

Melinda

The staff was great, the place was pretty worn and beaten up. Dusty all along the edges of the floors, and furniture old and banged up.
Breakfast was good one day, but the next day all the food, coffee, plates were gone a half hour after it opened.

Leisure Family

6/10

Pleasant

01 Dec 2025

Kristen

I stayed at Sonesta once before and really enjoyed it. This time it looked like inflation

4/10

Poor

01 Dec 2025

Briana

The only reason I won’t give this hotel a one star is honestly because of the customer service during our stay. My family booked two nights at this hotel, however, after just a few minutes of checking in and sitting on the couch, two of my daughters and I started itching extremely bad. I was not aware that this was a pet friendly hotel, and was thinking that perhaps it was pet dander, or hopefully not fleas. So I called the front desk, and the lady that assisted me was very kind, and was able to somehow find another room for us, although they were booked solid. The second room smelled better (first room smelled like someone had been smoking on the balcony). However, it was still dingy and dirty on the walls, doors and bathroom area. When I realized this, I decided we would not be staying there the second night. We checked out early the next day and I requested a refund for just that second night. While I understand cancellation policies can be strict, this hotel was completely inflexible under the circumstances and refused to give me a refund. I am extremely disappointed because they have high ratings. Also, had it it not been in the state it was in when we visited, my family would’ve stayed both nights. I am very dissatisfied with our experience and had to book somewhere else, spending more money because we could not stay at Sonesta. I will not be book with this hotel again.

Friends_and_family Family

4/10

Poor

30 Nov 2025

Edgardo

Rooms old and dirty, a lot of ants and bugs, outside grills are not cleaned

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Barbara

Waited awhile for staff to come to the front desk. Room was old, carpet threadbare, sofa needs to be replaced. Would not stay at that location again.

Leisure Family

6/10

Pleasant

30 Nov 2025

Julie

Shower Soap and shampoo were empty upon arrival. Hallway was noisy at night.

Leisure Family

6/10

Pleasant

25 Nov 2025

Jeannie

The room was in an okay condition.

10/10

Exceptional

22 Nov 2025

Alfonso Emmanuel

Really good

Business

10/10

Exceptional

22 Nov 2025

Alfonso Emmanuel

Good

Business

8/10

Excellent

21 Nov 2025

Ramon

Breakfast was good room was clean

Friends_and_family Family

2/10

Poor

20 Nov 2025

Jeannie

The. Oranges and bananas were half rotten

8/10

Excellent

16 Nov 2025

Melissa

Clean room, nice staff. Although our shower drained slow, but would stay again

2/10

Poor

15 Nov 2025

Mustafa

The hotel is not like the photos rooms are dirty unfortunately.

Partner

2/10

Poor

13 Nov 2025

Julie

This room had levels of disgust that I haven’t seen in a long time. We got two of the two room suites and as we all finally unpacked and were getting ready to climb into bed, I opened the pull out bed and it was disgusting and covered in brown stains. Instead of having my daughter sleep on that I told her that she could sleep with me and then when we went to crawl into my bed, it also had stains on the sheets. It’s 10:30pm and I’m exhausted and now go down to the front office with the pictures of the stains l. The manager on duty apologized and had a solution of giving me a cover and sheet set for the pull out couch. I told him absolutely not would I put my daughter on that stained mattress even with a cover. Gross!! For my bed, it was only the sheets so he said that he would send the sheets up to our room. They brought the sheets up in a bag and just hung the bag on the handle of our door. I changed the sheets and collapsed into bed but still grossed out. Unfortunately this is a hotel that we will officially take off of our list. The building itself was rundown with things peeling off the wall and needing some major renovations. But the basics really should be a clean bed.

Friends_and_family Family

2/10

Poor

12 Nov 2025

Nick

Disgusting rooms. Stained furniture. Do yourself a favor and don’t make the same mistake I did by staying here.

The only saving grace was the front desk staff being nice. Everything else was horrible. I would never come back.

Business_and_leisure Family_with_children

8/10

Excellent

12 Nov 2025

Jennifer

The dishes in cabinet were dusty.

Leisure Family

4/10

Poor

10 Nov 2025

Cynthia

Room was very worn, very dirty. Walls need paint carpet is filthy. Room smelled like stale alcohol no fresh at all. Couch was so worn it’s discolored that I didn’t even sit on it. Shower curtain hanging off the rod. Towels had stains. The elevator and the hall carpets were disgusting. Elevator broke down during my stay and I was on the 3rd floor, having just had a hip replacement I couldn’t carry my work equipment down the and had to ask someone to help as I had to get to a meeting.
I asked for a luggage rack, none available. The clerk asked why I would need one and told to just put luggage on the floor of the closet.
All the kitchen ware was mismatched and no ice trays, no ice machine. But they gave me a ziplock baggy of ice. Coffee maker in room was rusted and only given Decaf coffee t vrew. I asked for regular and was told they did gave any regular, but found me 1 pkg. I found silverfish among other bugs and smashed them with a glass for housekeeping to see.
I was so shocked with the condition of this hotel. It looks so very nice on the website. Also they charge 10.00 per day to park and it’s not even a private lot. You just pull up
Like motel 6.
In the morning I went down to breakfast. Only to find the kitchen worker sitting at one of the tables scrolling through her phone and food was cold.
The last day, I called for a late checkout around 10:30 Or 11:00 and was told it would be 40.00,
Let’s just say I was extremely disappointed on my 3 night stay.

8/10

Excellent

10 Nov 2025

Jill

Room was as clean as it could be for the age. As mentioned before the conditioner was empty and when you are at the end of your shower, it's hard to call for a refill.l

Leisure Pet

8/10

Excellent

10 Nov 2025

Erik

The room can be cleaner. furniture and TVs can definitely be updated.

Business

4/10

Poor

08 Nov 2025

Daniel

The rooms are not clean and smell. Very strong odor, I am not happy with my experience at this hotel.

Leisure Self

2/10

Poor

08 Nov 2025

ALI

Place smell bad. Ants all over coffee table. Sink drain didn’t work insects in bathtubs. Place needs to be completely tore down and build new hotel. Coffe pot broken and disgusting I have several pictures unbelievable. Got embarrassed front of my family

Business_and_leisure Family

8/10

Excellent

07 Nov 2025

Reed

Staff was very good

Business_and_leisure Partner

4/10

Poor

07 Nov 2025

Dawn

The over all cleanliness of the hotel wasn’t good. The furniture is dirty, looks like it was purchased at the goodwill. The elevator floor was gross, the panel with the buttons was so disgusting I didn’t want to touch it. Curtains in the room were stained, the cabinet doors were dirty and coffee splashed on the wall on the 2nd floor, nobody ever cleaned it the entire week we were there. We will not return.

Partner

8/10

Excellent

05 Nov 2025

Brenda

Amenities and comfort . Location and surroundings . Manager was professional and kind . It is quiet and love the comfort of the bed , I liked the kitchenette . Rooms and elevator needs updating . Good 2 nights stay during the week

Leisure Self

10/10

Exceptional

05 Nov 2025

jasmin del carmen

Great staff and clean rooms.

6/10

Pleasant

03 Nov 2025

Roger

Somewhat good condition. Stains on couch, exhaust fan runs real loud, water damage to door casing. Elevator wasn’t working. Asked if we could check out 30 minutes late and was told it would be another $40 charge. Won’t be back

Leisure Partner

10/10

Exceptional

03 Nov 2025

Martha

Spotless, awesome

8/10

Excellent

02 Nov 2025

Peter

The employees were super nice. The rooms were clean and spacious. My kids and I loved the basketball court. Breakfast was missing a lot (pancake machine not working, no muffins, no yogurt, etc.) and we were there at 9am and it closes at 9:30am.

Leisure Family

10/10

Exceptional

30 Oct 2025

Allan

Friendliness , professional

Leisure Family

6/10

Pleasant

29 Oct 2025

Vonna

No plant based warm/hot food options. Elevator dirty, floors dirty in many areas, suite furniture frayed and stained. One staff person was surly and unfriendly. Others were helpful and friendly.

Leisure

10/10

Exceptional

27 Oct 2025

christine

Great location. Great staff. Good bfast. Quiet neighborhood

Leisure Self

10/10

Exceptional

27 Oct 2025

Daisy

The rooms are very large and spacious. Loved the kitchen and separate living area. It clean. Parking was easy and free breakfast was s nice bonus. Nice refrigerator to keep food fresh. Extremely quiet. Would stay here again. Highly recommend!

Leisure Family

6/10

Pleasant

26 Oct 2025

Tamara

Room was clean for the most with the exception of the pubes in the shower and the bathroom sink that was clogged. A pile of dirty linens and trash were left by our front door from the moment of check in until we left. The elevator is so gross and run down. The staff is eh.

Leisure Family

2/10

Poor

26 Oct 2025

Jeffrey

The room that my family and I were originally given was really bad. It looked as if the previous people before us threw a party in there and the staff had basically gathered the trash and fixed the beds for the next customer. The couches had stains and the cushions were all disheveled. We were afraid to sit on them as they were filthy. The beds were made but the bed covers had stains on them. The kitchen had loose panels and the kitchen ware was not clean. One of the oven mitts had food and stains all over. We were not comfortable at all in that room. I went to the front desk to request another room in which the gentleman at the front understood and was willing to put us in another room. He was kind enough to show me the room prior to switching. The next room was only a little better. The coaches still had stains and the showers had mold growing on it. You could smell the mold on the bathroom walls. At least the kitchen in this one was decent and the beds were only slightly less stained. Overall, if it wasn’t for the location, we would’ve canceled our reservation and stayed somewhere else.

Family

2/10

Poor

25 Oct 2025

Peng

The ants are running a marathon in the bathroom of room 232, I had to check out early and escape.

Business_and_leisure Family_with_children

8/10

Excellent

22 Oct 2025

Glen

Good Value

Got a free upgrade to a two bedroom suite. Too bad I was traveling alone. Wasn’t able to take advantage of the extra space.

Business Self

10/10

Exceptional

21 Oct 2025

Jerry

Love the size of the suite and the quiet in the area. Would like the breakfast to lasted a little longer (ending at approximately 9:00 a.m.) overall enjoyed our stay

10/10

Exceptional

20 Oct 2025

Ann Marie

Our stay at Sonesta was amazing. We enjoyed the location that was close to many restaurants, a Trader Joe’s and a Costco. The hotel was renovated and the rooms were spacious.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Sanjay

This is a great place! Right by a costco and shopping mall. Lots of convenient things nearby. Not the most walking friendly but if you like walking you would enjoy it. All in all its a good place to stay at for a few days. There is a parking fee for cars fyi

Business Self

6/10

Pleasant

18 Oct 2025

Melina Aguilar

I like that it was affordable. Things I did not like was
that there was no room service available on the weekends, the sheets and mattresses were stained, the building smell old & there was ants in the kitchen and bathroom area of the room.

Business Family_with_children

4/10

Poor

17 Oct 2025

Joseph

Ants in our room. Smelly carpet throughout all the common areas. Would not recommend.

Partner

10/10

Exceptional

13 Oct 2025

Faith

Ease at accessing property

Partner

10/10

Exceptional

10 Oct 2025

Siu Ling

Super friendly people

4/10

Poor

06 Oct 2025

Erika

Will not stay here again.

Shower floor/tub floor was dirty. Doors were dirty around handles. Light bulb burned out in bedroom.
Breakfast was supposed to be included in daily rate. There was NO BREAKFAST! Kitchen was roped off. Completely closed.

Friends_and_family Friends

6/10

Pleasant

06 Oct 2025

Karen

Strong smells coming from Lobby restrooms. Can hear showers and people walking in floor above us. Limited fruit, only whole oranges, at breakfast. Fruit was advertised by obviously limited. Staff was wonderful. Very helpful and friendly.

4/10

Poor

06 Oct 2025

Madhav

There was no breakfast and no signage or backup plan. We were there with hungry children

Leisure Family_with_children

2/10

Poor

06 Oct 2025

Crystal

The Room was disgusting, the couch had stains on it, their was dog hair on top of the kitchen counters. The walls had stains on them all over the room. The hotel is very nice from the outside but the rooms were very disgusting.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

June

Breakfast request: hard boiled eggs and Cream of Wheat with golden raisins/ brown sugar. Thank you!!

Business Self

6/10

Pleasant

29 Sep 2025

Sebastian

We've stayed at this Sonesta Suites before and had a positive experience, but this time was marked by a not fully cleaned room, stained box springs, broken lamp and burned out bulb in the kitchenette area.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Francis

Absolutely the worst breakfast ever! Brewed in room coffee was also the worst I have ever tasted.

Living room couch was old worn and its \"cushions\" were collapsed and therefore the seating was uncomfortable and abnormally low.

Business

6/10

Pleasant

29 Sep 2025

Melissa

When staying there I had a room that was very dirty kitchen and trash was still in the room from previous client and room safety lock was broke but when I requested someone to fix it they did not come to fix it and room had a wet rotting smell

Leisure Friends

10/10

Exceptional

27 Sep 2025

Nicole

The only issue my friends and i had was that her bathroom had cobwebs in it , and she had hair on the bottom of the tub.. and the floor wasnt that clean.. and in my bathroom i had ants and my box of kleenex had 1 tissue in it other than that not anything else at all!! We were upgraded to a suite which was super awesome... no complaints there ! Beatiful room!!

Friends_and_family Friends

6/10

Pleasant

27 Sep 2025

Ronald

The room was good. the kitchen area was poorly equip. Had to ask glasses, Coffee cups, i will leave it at that. The dishwasher was so load when washing you could not hear each other talk!!

Business_and_leisure Partner

8/10

Excellent

26 Sep 2025

Manuel

Everything was good,but the breakfast was lacking.Cold eggs,frozen not even warm when the coffee ran out the young lady was reluctant to make a new pot

Leisure Partner

6/10

Pleasant

25 Sep 2025

Leisle

Our room was very dusty. The furniture was old and used. Spots on the bedspread and it didn’t look like the facilities had been vacuumed in awhile.

Leisure Family_with_children

8/10

Excellent

24 Sep 2025

Avis

The room was clean, but there were ants in the kitchen.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Timothy

Tiny home away from home.

Clean, quiet room, good breakfast options. Could have used more hangers; only four were provided. Missing a fork, and the ice maker did not work.

Self

10/10

Exceptional

22 Sep 2025

June

Thank you for breakfast and the chocolate chip cookies, in the afternoon!!

Business Self

8/10

Excellent

22 Sep 2025

jennifer

It was clean and quiet. Nice staff.

Leisure Family

4/10

Poor

21 Sep 2025

Jen

Hotel is good but staff don’t greet or thank you when checking in and out. If you are looking for good services look else where

Leisure Self

6/10

Pleasant

21 Sep 2025

Andrey

The breakfast was good. The hotel itself needs renovation and a thorough cleaning. The bed linen is outdated.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Alan

The property is in a lovely quiet leafy suburb with easy shopping and dining nearby. Staff were very friendly. We paid the small difference to upgrade to a suite and very glad we did as the extra space and facilities were excellent.

Leisure Partner

8/10

Excellent

20 Sep 2025

Leisle

Room was dusty, spots on the comforter. Chair in our room was so old. Elevator was dirty and I don’t know how long it had been since they vacuumed the hallways. Needed some TLC.

Leisure Family_with_children

4/10

Poor

20 Sep 2025

Aviance

The staff are very nice. The outside of the property looks nice, the area is great but the linens were dirty. My pillowcase had makeup and dirt all over it and the bathroom smelled moldy. The couches look old and soiled. They need new furniture and new linens.

Leisure Family_with_children

6/10

Pleasant

20 Sep 2025

Atsuko

They gave our room to somebody else by mistake then sent us to a room smaller than the one we reserved. Then we complained to be told 1 bedroom was no longer available. Then afterwards they finally put us in a 2 bedroom but the room was full of ants and not very clean

Business Family

4/10

Poor

20 Sep 2025

Tamora

Water ants

For the most part it was clean. But it had water ants and they showed up at night and it was alot!! They couldn't change my room that night and wanted me to wait around instead of enjoying my vacation to give me another room. And didn't offer any kind of discount.

Partner