Name: Courtyard San Diego Rancho Bernardo
Address: 11611 Bernardo Plaza Ct, San Diego, 92128, US

10/10

Exceptional

28 Jul 2026

Matt

The staff was so helpful and.kind during our stay. We appreciate them. Would stay again!

8/10

Excellent

26 Jul 2026

Mari

Water in the lobby was not filled regularly....during an excessive heat wave!
Staff excellent, restaurant excellent, but
Multiple requests were required for more towels and coffee.
Outside patio furniture was not clean.
Room was very clean, looked wonderful.
Manager Ian was accommodating and terrific with understanding our needs.

10/10

Exceptional

22 Jul 2026

Claudia

Loved our stay. Clean place. Friendly staff. Would come here again.

Family_with_children

8/10

Excellent

21 Jul 2026

Nicole

Hotel was extremely hot, a/c in room did not work well. Customer service was great, they had maintenance look at it right away. We were offered a different room or a fan. We opted for a fan and were given complimentary breakfast. All staff was extremely courteous and helpful. Older hotel, could use some updating but clean and comfortable.

Family_with_children

10/10

Exceptional

20 Jul 2026

Nicholas

I was shocked what I got for the $200 range on a Saturday in San Diego (mid-July).

8/10

Excellent

20 Jul 2026

DAVID

Pretty nice

6/10

Pleasant

20 Jul 2026

Chris

The room itself was clean and there was a lovely pond and walking path in the back of the property. The staff was also friendly and helpful. I was disappointed with the common areas, not clean or well maintained. We always stay at Courtyard Marriott and this was not the usual standard. The hotel was warm and stuffy, soiled carpets and littered. There was also no coffee or food service available until after 7am which is quite inconvenient for early risers.

Self

10/10

Exceptional

19 Jul 2026

Carlos

Clean rooms

Family_with_children

8/10

Excellent

19 Jul 2026

Emily

Room was clean. Bed and bedding was very comfortable. Hotel lobby was moderately maintained (I.e. overflowing trashing, dirty tile, complementary water empty). However, this could be due to having a large group of baseball players and family staying. Pool was heated and nice.

Family_with_children

6/10

Pleasant

18 Jul 2026

Ladell

Courtyard view, beautiful but probably won’t get one. No free breakfast. Small pool. Does the job but for $300 a night not worth it. And they will try to charge you a $15 parking fee.

Partner

10/10

Exceptional

16 Jul 2026

John

Overall the hotel was top notch but I won't be staying here next time.

The reasons are, there is no continental or complementary breakfast (I rarely have time time for a sit down breakfast served by waitstaff) and parking in the hotel parking lot costs $15 per night.

Self

10/10

Exceptional

14 Jul 2026

Jeff

Staff was very polite and nice to talk to to check in. They have a nice bar with cocktails evening night Cap before bed. Rooms are nice and clean.

Business

6/10

Pleasant

13 Jul 2026

Ryan

We request our room to be cleaned two different time before we left to our baseball tournament and never got. Plus there were no trash cans throughout our floor to get grid if 3 days of trash that piled up in our room.

Family_with_children

10/10

Exceptional

13 Jul 2026

PATRICIA

The Lady at the front desk was very helpful and accommodating we will be back.

Family_with_children

10/10

Exceptional

10 Jul 2026

Bernice

Nice and clean. The staff was very friendly.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Maki

Wonderful stay! The staff were friendly and kind—the front desk team was especially warm and helpful. The rooms were clean, and the entire building was well-maintained. The lobby and restaurant are spacious with lots of seating. I also loved the refreshing outdoor seating area that connects to a small park.

Pet

2/10

Poor

05 Jul 2026

Alberto

The room was horrendous, worst stay ever . People were trying to get in our room in the morning non stop for a hour , the bed doesn’t have the right bed frame and was noisy , the bathroom looked like i was at a bar . Never again . Look at reviews before staying . They are right about the place .

Partner

10/10

Exceptional

05 Jul 2026

Meskerem

Enjoyed with my family!

Family_with_children

10/10

Exceptional

05 Jul 2026

Angel

It was an amazing stay it was really quiet and nice amazing view too really nice walk at the back of the hotel as well the only problem was a spider we saw in our wall when my partner was showering which is not a big deal

Partner

10/10

Exceptional

30 Jun 2026

Yadira

Beautiful place

Family

8/10

Excellent

29 Jun 2026

Richard

NA

Family_with_children

4/10

Poor

29 Jun 2026

Josafat

Orbitz gave me final price and I paid it. Courtyard charged me additional for the stay. Not for amenities….for the stay which I had paid Orbits prior to arrival.

Family

2/10

Poor

29 Jun 2026

Sorrelle

What a huge disappointment! I wish that we had stayed at the Hilton Courtyard! Room cleaning was poor, it’s a dumpy place to stay with VERY little amenities.

Partner

10/10

Exceptional

29 Jun 2026

Sarah

This is a good place to stay. It was nice and clean, not loud, and the mini fridge and microwave were helpful.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Ravi

We have stayed here several times in the past. Pros: conveniently located in Rancho Bernardo, clean property, cafe in hotel (please note it closes at 10am!), quiet. Cons: one elevator closing for repairs and busy due to many kids’ sport teams staying at hotel over the weekend- some times long waits for elevator; front desk staff only 1 person at times so when they walked away, had to wait a few minutes to be helped; and finally- please note there is a $15 per night charge to park in their lot! Bit strange since it’s in a residential area and surprised to see those charged at checkout

Family

10/10

Exceptional

24 Jun 2026

Prince

Nice rooms

Self

10/10

Exceptional

23 Jun 2026

Kiran

Good

6/10

Pleasant

22 Jun 2026

tom

ROOM WAS NOT READY AT 4PM. STAFF WAS VERY GOOD AND DID THERE BEST TO KEEP US INFORMED. ROOM WAS NOT SERVICED ON OUR SECOND DAY. WE ARRIVED BACK AT THE HOTEL AT 10PM SO THERE WAS PLENTY OF TIME TO SERVICE THE ROOM. WHEN BROUGHT TO THE FRONT DESK ATTENTION THERE RESONSE WAS SORRY.

Partner

10/10

Exceptional

22 Jun 2026

Sean

The room was clean and the was very friendly ,good communication and very helpful. Nice outdoor pool

Family

10/10

Exceptional

20 Jun 2026

Deanna

The room was very clean. All the staff at the hotel were very kind and helpful.

Family_with_children

4/10

Poor

20 Jun 2026

Carmen

No bottle water for in room coffee maker, cleaning and trash take out every other day.
Construction noise

Friends

8/10

Excellent

18 Jun 2026

Laurie

Main frustration was that one of the two elevators was out of order the 5 days I was there with no one ever working on it. Only having one working elevator made it very difficult for the guests and staff. The staff were very courteous and apologetic but always having to share the elevator with carts of cleaning products and dirty laundry was not very appealing.

Family

10/10

Exceptional

18 Jun 2026

Cierra

The first day we got there our AC was not working & our room was super hot. I had my two toddlers with me so that wasn’t going to work. I called the lobby and they were able to get us moved the following morning. They were very helpful! The gym is mentioned and says it’s 24/7 but for some reason my key would not open the gym door. The rooms are very clean and well maintained. We had a great stay, a few hiccups but they were fixed for us. They do have a cute pond with ducks that my kids loved, and they also have a restaurant on the lobby floor which is very convenient. Fast food and stores are also a few minutes away.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Laura

Location and amenities

Family

6/10

Pleasant

16 Jun 2026

Ana

The 2 reasons why I chose this hotel is because I was visiting my son in San Diego and the hotel was within 5 minutes from his house. The other reason was because they allowed pets and the walking grounds are wonderful. The hotel could use a remolding and also offer free continental breakfast at least.

Partner

2/10

Poor

13 Jun 2026

Elizabeth

I am absolutely furious with my recent stay at the Courtyard by Marriott San Diego (Bernardo Plaza Court). I am pregnant and was given a room with a completely broken air conditioner. The room was unbearably hot and stuffy, making it impossible to sleep or rest comfortably — something critically important during pregnancy.
When I reported the issue right away, front desk staff showed zero empathy and simply handed me a cheap box fan as a “solution.” They claimed the hotel was fully booked and offered no room change, no real fix, and no meaningful assistance. A pathetic box fan did almost nothing to combat the heat, leaving me to suffer through a miserable, sweaty night that felt potentially harmful to my health.
This is completely unacceptable for a Marriott property. Basic expectations like working AC were ignored, and their response was indifferent and unprofessional. I paid for a comfortable room and received none of that.
I strongly advise pregnant travelers and anyone expecting reliable amenities to avoid this hotel. Management needs to do better — this experience was disgraceful

Partner

6/10

Pleasant

11 Jun 2026

Bryan

The room was clean and no issues with our room. Unfortunately the hotel booked several softball teams. All the public spaces were unusable, cushions from couches were tossed around, the plugged in videos of their game on the monitors, all the tables were moved and grouped for their use. The hallways were filled with people running around and being loud.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Thien

The bathroom need to upgrade

Family

10/10

Exceptional

01 Jun 2026

Haley

Room was clean, property was very nice, bed comfortable. Pool and spa were well taken care of. Will gladly stay next time in town.

Partner

10/10

Exceptional

01 Jun 2026

Rodolfo

No pay for parking

Partner

10/10

Exceptional

31 May 2026

David

Great stay!

Family

10/10

Exceptional

31 May 2026

neri

No tenía shampoo
No acondicionador

Family

2/10

Poor

28 May 2026

Ghassan

The place needs an upgrade specially the bathroom, the shower and the rooms. There was not what I was expected from the Marriott court yard. I was expecting a little bit more cleaner more bigger rooms it has a certain smell of their rooms that it’s pretty hard to sleep at night or stay there and the beds were not that great at all paying this much of money is not worth it to stay there that’s my recommendation

Self

2/10

Poor

27 May 2026

Jesper

Made the booking on Expedia, when I arrived to the hotel, the manager could not find the booking. I should contact Expedia as they did't have anything to do with it. The hotel charged me for the room anyway as a NO SHOW.

Can you believe that. It was the other way around. I showed up, but no room for me were there, but charged me for no show, even I showed up!

Business

4/10

Poor

27 May 2026

Maria

I booked a specific room type through Expedia and upon arrival was checked in to another room without being told. Once I went up to my room I noticed it was not l the room I paid for,smaller room than what I reserved.
When I called front desk from the room I was told the one I booked had already been given to another guest who checked in before me.
What made the experience worse was the way the situation was handled. I asked to speak to management and The manager was extremely rude, raised his voice, and acted unprofessionally instead of trying to resolve the issue respectfully. The tone was very upsetting I then had to give the phone to my partner to speak with him it was until then the compensation was offered which was free breakfast and parking, which did not make up for not receiving the room that was booked and paid for. I understand hotels can become sold out, but guests should still be treated with professionalism and respect when problems happen. Very disappointing experience overall.

Family_with_children

4/10

Poor

26 May 2026

James

The staff were great, but the hotel was not well-maintained and below the typical Marriott experience

Family

6/10

Pleasant

26 May 2026

Calvin

We were expecting much better. It had been a few years since we had been in the San Diego area and we booked last minute to attend a wedding. Everything was just okay. We did have a light breakfast that was also just okay. We would opt to found another location next time we are is the San Diego area.

Partner

6/10

Pleasant

26 May 2026

Amanda

Location is in a nice area across from grocery stores. Rooms were clean tubs need to be a little more cleaner overall, I would stay again.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Steva

Clean room

Friends

10/10

Exceptional

20 May 2026

Jodie

I arrived late from a flight delay and the staff was wonderful even gave me some water bottles for the room which I really appreciated! The room was very clean and the bed was really comfortable I will stay here again. Thank you!😊

Self

10/10

Exceptional

17 May 2026

Doshawn

Everything was great staff was nice rooms were clean and nice

Friends_and_family Family

10/10

Exceptional

10 May 2026

Yoshiko

Staff were very pleasant and competent.

Self

10/10

Exceptional

09 May 2026

Mabaraka

Sweet

10/10

Exceptional

01 May 2026

Rhys

Clean room. Friendly staff. Excellent service.

Partner

8/10

Excellent

27 Apr 2026

William

Room was clean although set up is very strange. TV is at a awkward angle to the bed. Also the fitted bed sheet does not stay on very well and because of how the night stands attach to the bed it's very difficult to get the corner back on. The bar and the grounds were very nice. Overall we had a very nice stay.

Partner

10/10

Exceptional

26 Apr 2026

Young Jun

Perfectly

Self

10/10

Exceptional

24 Apr 2026

Ana

Clean facility and peaceful quiet hotel, close to San Diego and close to stores and restaurants

Pet

10/10

Exceptional

22 Apr 2026

Brian

Yes

Self

4/10

Poor

19 Apr 2026

Eric

The shower pressure was very weak. I was placed in a handicap room and the shower head was about hip level and there was no mount to keep it higher for a normal shower, the only option was to hold it above my head with one hand.

10/10

Exceptional

18 Apr 2026

Mariela

Lots of things to do near by the hotel. Room was clean.

Family_with_children

10/10

Exceptional

18 Apr 2026

Jason

Quiet

10/10

Exceptional

16 Apr 2026

Maria

Perfect

Partner

8/10

Excellent

14 Apr 2026

Toni

Nice outdoor pool and hot tub. Hotel is located by a small park with walking trail and pond, great for walks. Friendly reception staff.

Self

10/10

Exceptional

13 Apr 2026

Linda

The hotel is nice and comfortable, but the sink didn’t drain and since we only stayed two nights, I didn’t feel like complaining, but upon checking out and I mentioned it and the front desk was nice enough to waive parking fees. But, honestly, not sure why they charge a parking fee in th first place.

2/10

Poor

12 Apr 2026

Dan

No Continental breakfast, charged $150 for two nights with a small dog. Next to freeway very noisy. Charge for parking. Tv did not work in room, had us move our things to another room after we were already unpacked, very in convenant, will never stay again.

Pet

10/10

Exceptional

12 Apr 2026

David

The pool was great the room clean and the staff amazing thanks

Family_with_children

8/10

Excellent

12 Apr 2026

Daniel

Excellent

10/10

Exceptional

12 Apr 2026

Renee And Or jason

Staff is great

10/10

Exceptional

04 Apr 2026

Holly

Great staff

Family

8/10

Excellent

03 Apr 2026

Brenda

We were greeted kindly.

Family

8/10

Excellent

01 Apr 2026

Daniel

Queen room was small, good for business travelers. Lumpy squishy bed. I’d come back if they upgrade their bed. Really enjoyed the lounge - quiet, not blasting Bon Jovi or Kenny G. Had what you needed. Quick breakfasts and good place to do nothing.

Partner

8/10

Excellent

30 Mar 2026

Robert

the only thing we didn't like was how difficult it was to use the entry door to our room

Partner

4/10

Poor

29 Mar 2026

Stephanie

Carpet was dirty and sticky, drapes had holes, the a/c was rattling so loud I couldn’t sleep with it on.

Self

10/10

Exceptional

25 Mar 2026

Rhys

Excellent service. Clean rooms.

Partner

10/10

Exceptional

25 Mar 2026

Sylvia

Clean room, nice staff!

10/10

Exceptional

24 Mar 2026

Emily

clean room

Friends

4/10

Poor

23 Mar 2026

Darla

Outdoor pool was ok. Bar and food was below average. Room cleanliness was average. Staff were nice but understaffed for check in. Check in was at 4 pm but room was not ready until 7 pm.

Family_with_children

10/10

Exceptional

21 Mar 2026

Terrance

Great overnight stay and the hotel associates are extremely kind and helpful. Clean room and everything was in working order. I worked for Marriott for years as a Senior Leader within Accounting so I have a pretty high standards. I left feeling that this was an overall great experience.

Self

8/10

Excellent

19 Mar 2026

John

Nice room, good location although the freeway noise is present, mixed staff (overall helpful - management contributes, but had a bad experience when checking in)

Make sure to add your spouse to reservation, front desk would not allow me to check in without my DL. My wife’s (same last name and address) was not acceptable. No sympathy, no help - just can’t do it, tough. We would not dtay again because of this

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Eric

Yes was really great 👍

Pet

8/10

Excellent

17 Mar 2026

Seppo

Basic

Business

4/10

Poor

16 Mar 2026

Raecine

I got a 2 queen bedroom and the lamps by the bed didn’t work. The bathroom door had no proper door handles. So the bathroom didn’t lock and only had a slide door.

Friends

10/10

Exceptional

15 Mar 2026

dan

Very friendly staff,and very clean and comfortable.

Family_with_children

6/10

Pleasant

15 Mar 2026

Napoleon

Front desk not very welcoming. Bathroom needs improvements. Wall tiles grout was missing and some mold. Toilet rocked every time you sat on it and grout was missing around bottom of toilet.

Friends

6/10

Pleasant

14 Mar 2026

Frank

Helpful cleaning and maintenance staff.

Partner

4/10

Poor

13 Mar 2026

douglas

friendly staff, clean place, ok price. Read the fine print for things like parking fee for self parking in a huge empty lot, no coffee available and pricey breakfast.

Partner

8/10

Excellent

09 Mar 2026

Richard

You guys NEED to either have a Coffee canister at the front desk OR open your Coffee bar earlier than 0600…. Many folks WOULD appreciate having a fresh cup of☕️if they’re leaving before 0600…. And OPENING you’re Cofffee bar at 0700 on the weekends is BEYOND Stupid..‼️‼️

10/10

Exceptional

08 Mar 2026

Bernardo

Me encantó el bar y el área de alberca, muy agradable y tranquilo

Family

10/10

Exceptional

05 Mar 2026

Brenda

Good

Business

10/10

Exceptional

28 Feb 2026

Mary

Clean room, courteous staff, close to everything, great hotel to stay at

Self

8/10

Excellent

28 Feb 2026

Andrea

Clean room. Beautiful garden.

Partner

8/10

Excellent

27 Feb 2026

Deulis

Good

10/10

Exceptional

23 Feb 2026

Miguel

All of the above

10/10

Exceptional

22 Feb 2026

Darren

Room was exceptionally clean and loved the space and comfort of the bed. Coffee and breakfast / snacks easily available.

10/10

Exceptional

16 Feb 2026

Anet

Efficient and professional service. Quick check in, room was clean and comfortable. Had breakfast at the hotel and it was good. Will stay again hotel grounds are very nice, it is located next to a park

4/10

Poor

14 Feb 2026

john

tv remote didn't work all the time, no where to hang towels so you could reuse them, rooms were on the small side, the walk to room was very long, and $15 for parking.

Friends_and_family Family

4/10

Poor

12 Feb 2026

Dina

There was no maintenance staff to help with issues

8/10

Excellent

08 Feb 2026

Laurie

The bathroom had a lot of problems but otherwise great and a great property

8/10

Excellent

08 Feb 2026

Richard

Hotel was ok. Didn’t realize rooms are not serviced daily so didn’t have any coffee for our second day. Requested room service for our 3rd day but no soap or toiletries were left in the bathroom so no hand soap at all.

Partner

10/10

Exceptional

01 Feb 2026

Rosalind Kate

Friendly staff, excellent location and amenities.

Leisure