Marrakech Le Tichka

4/10

Poor

11 Oct 2021

khairi

air conditioning

The air conditioning does not work at all

Self

4/10

Poor

05 Aug 2021

Rosmin

It had no air conditioning. The pool was dirty. Ants everywhere in the room. It was awful

Friends_and_family Family

10/10

Exceptional

30 Mar 2021

Saloua

Nice hotel

Nice staff, very good breakfast.

Friends_and_family Family

2/10

Poor

22 Jul 2019

Sam

Worst Hotel ever. Hours of delayed check in. No cleanliness. Staff that completely ignore you. No towels provided and had to ask every single day at least 6 times to get a towel. Would normally arrive at least a few hours after request but would disappear again the next day. It is a very outdated and horrible hotel. Dirty swimming pool. Lack of deck chairs. Awful breakfast with hardly any selection or choice.

Leisure Friends

2/10

Poor

24 Jun 2019

Ahmedsherif

The only good thing over there the pool , beside that it’s terrible in terms of the cleanliness and service. The ac was making noise I couldn’t sleep not working efficiently. The mattress box was broken , pillows uncomfortable. Breakfast has only one kind of cheese and beef salami and even not enough , fruit& vegetables wasn’t fresh. Service in general was so bad . I don’t recommend this place to anybody.

Leisure Family

10/10

Exceptional

23 Jun 2019

Anthony

Excellent value for money

The rooms need a little TLC and some redecoration but overall I was very happy with my stay at this hotel. All the staff from cleaners to front of house were very friendly and welcoming and there is a typically Moroccan feel to the decor. The rooms are spacious and the bed was comfortable. The wifi worked well this time and there was always plenty of hot water. Overall great value for money.

4/10

Poor

19 Jun 2019

Verified traveler

The hotel was clearly a very traditional beautiful Moroccan hotel with authentic interior and exterior in public spaces... once upon a time. Check in was a slow process although the hotel was not fully booked. This is strange as we arrived in the evening (approx 6pm) so would have thought they’d have plenty of time to prep the room.

The whole check in process was stalled for over an hour and a half before we were taken to a room a long way from everyone else.

Issues with the room were plenty:

Extremely lumpy pillows that could not be slept on
No balcony furniture (an office chair had been put there)
Lamps not working
Rail in wardrobe not attached so nothing could be hung up
Telephone not working
Tv not working
Fridge not working
Safe not working
Toilet water ran for 2 days straight without being fixed
No WiFi in room although this was stated when booked
Towels for the pool are extremely poor, looks like large towels torn into two or three
Sun beds falling apart and plenty of holes
Nothing at breakfast worked - you were lucky if you got the coffee you ordered from the machine
Staff were rude and slow service - only one or two members of staff were lovely and remembered to do things you asked

Before anyone comments, yes we spoke to reception about our issues. Only the WiFi in the room was fixed. We were left with nothing else working for the full week.

Leisure Friends

8/10

Excellent

04 Jun 2019

Verified traveler

Considerate and helpful staff , no vegetarian food option for evening meal or change when paying

Leisure Self

6/10

Pleasant

05 May 2019

Verified traveler

This is a very straightforward hotel that gets the job done. The room was clean and the staff friendly and helpful (not all of them were fluent in English and it wasn't a huge barrier). The location is also fairly lucrative since it's only ~45m walk from the Medina but far enough away that close-by restaurants will have local prices (and not the 3x bloated Medina prices). You're also only ~15m walk from Gueliz and it's shopping center. Everything's even closer if you decide to take a cab.
The hotel, however, is quite old and in need of renovation. The carpet is quite worn and stained from use (but not dirty), the AC units vibrate and generate additional noise and the doors to the balcony don't close tightly anymore. Nothing that's a deal breaker (unless you're looking for a resort) but definitely noticeable.
I recommend staying here if you don't need anything fancy and want to save some cash.

Leisure Friends

2/10

Poor

05 May 2019

Verified traveler

There was nothing to like about. I paid a decent amount for my stay but not worth a single penny. They scam you and mislead customers when advertising. More then half of their services don’t even exist or are in no use. Carpets are filthy and old, stains on walls, no kettle in the rooms, hardly any lights work or exist so be prepared to walk in the dark and breakfast is below standard.

Leisure Family

2/10

Poor

22 Apr 2019

Verified traveler

I was offered twin rooms with single beds when I had booked and paid for double rooms with queen size beds. Staff told me they had the correct reservation but changed the correct rooms when argued my case when I showed them print out of my reservation. I would not recommend this hotel to anyone. Breakfast facilities were poor, not enough choices available. Rooms were filthy.

Leisure Family_with_children

6/10

Pleasant

11 Apr 2019

Hassan

I like staff and services.more property and condition for eating

Leisure Family

2/10

Poor

10 Apr 2019

Verified traveler

It was dirty no towels and toilet paper the staff were very rude

Friends_and_family Friends

2/10

Poor

30 Mar 2019

Verified traveler

The service was poor. I was told that me and my wife couldn’t sleep in the same room. We were followed and told it was forbidden to sleep together in the same room. The toilet was broken and on two separate occasions I had to go down to the reception area to ask for towels because non was left in my room. Worse hotel experience ever. It was awful. Definitely not returning there.

Friends_and_family Family

6/10

Pleasant

25 Mar 2019

Verified traveler

The hotel is lovely but the customer service is terrible.

Leisure Self

8/10

Excellent

26 Feb 2019

Verified traveler

The garden And The people who works there. I wish if they can renovate it and it look like before it was marvelous !!!

8/10

Excellent

09 Feb 2019

Verified traveler

Staff friendly and helpful. Needs painting to bedrooms and exterior.

Leisure Friends

4/10

Poor

21 Dec 2018

Wayne

Disappointing

Lift out of order on last day with disabled mother having to walk up the stairs, staff rude unless you give them a big tip for even the smallest service, cheap but not good value

Friends

8/10

Excellent

11 Dec 2018

Zain

Nice hotel, great location if you dont want to be in the middle of it all..

8/10

Excellent

16 Nov 2018

Beatrice

Good ratio price/quality. Very pleasant staff. Ask for room with pool view

Leisure Friends

10/10

Exceptional

23 Oct 2018

Paul

Sunshine on a budget

Thoroughly enjoyed our stay at Le Tichka, hotel was perfect for what we were looking for, a relaxing sunshine holiday at the back end of the year. We found a lot of restaurants within a short walk which varied in price and type of food from local to international. The hotel is also within a short, cheap taxi ride from all local attractions and there is a taxi rank right outside.

The hotel is on the lower end of the price scale so don't expect a five star experience but the staff were friendly and helpful especially at check in and the hotel is clean and tidy. Definitely one we will return too the next time we are looking for some sunshine without costing the earth.

Partner

2/10

Poor

06 Aug 2018

Na

The AS is not working so we spent 3 nights in the heat of Marrakech...pick on other hotel and save your self

2/10

Poor

05 Aug 2018

david

nothing in this property that could match the 4 stars hotel
Aints everywhere,cocoraches all over the places ,front desk can't do anythink ,all they could do is changing the room with the worst.
breakfast terrible,staff terrible ,you name it is not to the standard of a 2 stares hotel.

6/10

Pleasant

09 Jul 2018

Verified traveler

Not a 4 Star Hotel in the slightest

Not a 4 Star Hotel in the slightest. More 2-3 star, Breakfast is awful.

8/10

Excellent

06 May 2018

Lorna

Good location quiet, staff friendly and helpful.

4/10

Poor

08 Apr 2018

s.man

Good location- nothing else

Staff are not friendly at all. No smiles. I had children an babies. TV had bad reception and wasn't fixed even after 3days. Toilet had no lock an for 5 of us we was only allowed 3 towels. I wouldn't go again. Mattress was hard. AC nob was broken.

4/10

Poor

18 Mar 2018

Verified traveler

Outdated, very dark sone hallways has no lights
Its clean, the room had a king bed with only two pillows, tv had no remote but when we asked for the remote and extra pillows we got them in 10 min.
I wont consider it 4 stars, room had no water, no coffee

8/10

Excellent

18 Mar 2018

Ibrahim

Old hotel

It’s ok for old hotel plus it’s cheap

Family

4/10

Poor

25 Feb 2018

Verified traveler

Disappointing for a four star.

Unfortunately the room we were given was dirty and hadn't been cleaned. Desperately needed a vacum and there bathroom light didn't work..

8/10

Excellent

17 Feb 2018

zakir

Nice hotel considering the price. Not too far from airport or town.

8/10

Excellent

28 Jan 2018

Verified traveler

Peace and calm area

The hotel staff was good and the room condition was clean and the I love the area super calm. I recommend this property.

4/10

Poor

05 Jan 2018

Aamir

Disasppointment!!!

Facts:
1. As soon as we entered the hotel and went on counter - small cockroach on the desk!
2. After waiting near reception for 20 mins for room to get ready for us, while walking towards the room, a repair went inside to repair something so had to wait outside the room for 10 mins.
3. Dirty floor carpet.
4. We joined two single beds so had two blankets, next day after cleaning, one was missing for 2 days (even requested - they said our hotel is full that's why). Few days later, then from two towels in bathroom, one was missing for 2 days as well. Requested extra pillow, never came.
5. Broken drawer.
6. Wifi was hardly working and if it did then was slow.
7. TV hardly had good connection so none of the channels were clear.
8. In bathroom, the shower spray was like pointing in every directions (if I m showering my head, some water will splash over the head, on each side of the shoulders.
9. Breakfast... same everyday for 7 days!!!

6/10

Pleasant

26 Dec 2017

imane

It s not a 4* hitel

The phone doesnot work. No room service . The breakfast very poor. The carpet in the hall and even thr room is not clean. The wifi is very weak in the rooms. The painting all over the hotel 8s in bad condition. It s not even a 3 stars.

8/10

Excellent

27 Nov 2017

Verified traveler

Not bad

Hotel is good, food not so much.

Partner

8/10

Excellent

22 May 2017

Verified traveler

Overall good value for you money

Slow service at reception. Staff somewhat rude. Very nice pool although could une more maintenance (stuff floating in the pool).

2/10

Poor

25 Apr 2017

Charaf

a very blah hotel

extremely dirty room, carpet has so many stains on it, they seem part of the pattern!

6/10

Pleasant

14 Apr 2017

andy

Mediocre

Friendly and helpful receptionist. concierge appeared helpful but were working in conjunction with the taxi drivers and attempting to overcharge us at every opportunity (receptionist seemed to keep them in check). Rooms were okay, only one towel between two though despite asking for another. Pool area was nice.

4/10

Poor

14 Apr 2017

tichka hotel

Beautiful hotel but managed badly

Although I booked online - for a garden view room I was given a dirty and dusty room and even that was after 2 hours of waiting around. The hotel staff were rude and impatient (except for one). The A.C was not working either as it was misleadingly advertised on the website. It's unfortunate as this made our stay uncomfortable.

8/10

Excellent

11 Mar 2017

Verified traveler

Nice hotel and pool

The hotel was overall very nice. The all the staff was accommodating and friendly.
Would definitely return again.
Only complaint was the filthy rug in my room 001. They need to get a steam cleaner on that ASAP.

10/10

Exceptional

20 Feb 2017

Raby

Comfortable bed

It was amazing

Family

8/10

Excellent

27 Jan 2017

Verified traveler

Excellent hotel

Staff are very friendly, always willing to go the extra mile. Dont forget to tip the staff!

10/10

Exceptional

12 Dec 2016

Tony

Another good stay

This was my 5th stay at this hotel in the past couple of years.

As usual the staff were friendly and helpful. The hotel has a lot of character - I really like the design and the decor, even thought the paint needs touching up and the carpet replacing here and there.

The breakfasts were typically Moroccan - not too much choice but plenty to eat.

The useful Nbr 1 bus provides cheap and reliable transport to the Medina every 10 minutes or so.

I look forward to my next stay at the Tichka..

4/10

Poor

01 Dec 2016

Verified traveler

Poorly managed, no professionalism, communication

Poor service, room telephone not functional, extra charges for Locker facility, no wifi every night from 20:00 to 11:00 next morning , breakfast quality was not good

4/10

Poor

23 Nov 2016

Verified traveler

Feeling uncomfortable when no one of the staff was speaking English and every time we are asking something they looked so confused and so rude as they didn't know how to sort it out. When we did the check out there was a man at the reception who didn't even say to us thank you.

10/10

Exceptional

18 Nov 2016

Oksana

Perfect oasis in a middle of Marrakech

I was so glad I stayed in Tichka instead of Riad in Medina! This hotel offered badly needed relaxation after a long day exploring the sights!

2/10

Poor

08 Nov 2016

Verified traveler

Do not stay at this hotel ever

Not good service at all staff are all rude Don't waste your money pictures are fake to

8/10

Excellent

09 Oct 2016

peter

Good hotel

Overall the hotel was good and the staff were very good and helpful. Enjoyed eating meals in the patio area by the pool which were always good

2/10

Poor

04 Oct 2016

Nora

Avoid this hotel!!!!

Just plain awful! Nothing about this hotel is good apart from having a pool but that isn't clean either. So disappointed with the false advert of this hotel. The pictures and description is nothing like what you get. If you can avoid booking this hotel please do because you are wasting your money!

Family

2/10

Poor

31 Aug 2016

RABI

HORRIBLE HOTEL

WE MADE A RESERVATION TROUGH EXPEDIA, AT THE ARRIVAL AT THE HOTEL THEY REFUSE TO CHECK US IN UNDER THE EXCUSE OF BEEN FULLY BOOKED, WE HAD TO SPEND THE NIGHT OUTSIDE THE HOTEL AS WE WERE ASKED TO LEAVE, THEY CLAIMED THAT THEY DON'T CATRE ABOUT EXPEDIA IF THEY CHOOSE TO ADVERTIZE OR TAKE RESERVATIONS UNDER THERE NAME. AND THEY DO NOT HAVE TO HONNORE IT, EVEN THO THEY GOT PAID AND CARGED MY AMERICAN EXPRESS, EXPEDIA WAS IMPOSSIBLE TO REACH FROM OVERSEAS AND WAS NO HELP.

4/10

Poor

19 Aug 2016

M from london

Slow on check in-room not ready!
Hotel decor dated.
Wifi intermittent,and only available in the reception areas.
Location not great.
Staff friendly&helpful,but few spoke english(Arabic or French only).
Drinks expensive and no hotel entertainment.

4/10

Poor

16 Aug 2016

N

Not a 4 star!

No indervidual towels on arrival.
Had to ask for replenishment of new towels.
Sink would jam which caused a build up of water that would not flow down the drain, very annoying.
The hotel directed us to the hotel across the road for spa facilities because the was an issue with the availability of their own spa facilities.
Hotel tax not explained on arrival so was demanded on departure.
Mini bar was empty.
AC was noisey and now as effective as would be accepted, however made the heat bearable, but not cool.
Water once came out the taps brown.
The hotel I would say is a 2/3 star, not a 4 star.

2/10

Poor

31 Jul 2016

Khalid

the worst hotel ever !

it was a terrible expirence .
I want my money back .
I will send a full complain mail when I get back home

Family

2/10

Poor

29 Jul 2016

Mohamed

Very bad very bad hotel

It's very bad hotel and badly service and very hot the air condition it's hot and old the house keeping it is open the door dairct no privacy
And no timing for swimming pool vary noise at
Naigt fainly bad hotel and stay and it's not for star it's only one star

Partner

4/10

Poor

06 Jun 2016

Azmi

Short night stay

Ok,but service at counter not so good. The man attending to room need is very good

Family

8/10

Excellent

22 May 2016

Londoner

Beautiful hotel, but in need of TLC

The hotel decor was absolutely beautiful; traditional Morrocan, just what we were looking for! There were however, both pros and cons to our stay.

Firstly, hotel staff did not speak much English, so communicating was a little hard as we didnt speak french or arabic. However you could tell that staff were trying their best to give us great service despite the language barrier which was lovely.

Decor in rooms were stunning, however it was a little dirty in places. Eg fridge was dirty, bath tub tiles cracked etc. This didnt effect our stay so much, but wouldve been nice to see mended.

Also, the swimming pool had cold water so we couldnt swim during our stay. Breakfast was delicious, but it would have been nice to have a variety of hot food too. Lastly, there was no ironing facilities, only drycleaning, so i ended up having to buy an iron!

Despite the cons, the scenary was beautiful, and very well maintained. The hotel was situated in a great location, not far from local eateries and shops which was great. I would definitely stay there again, but will prepare a little better beforehand eg taking an iron, plug adaptor etc.

On the whole, 4/5 👍

10/10

Exceptional

27 Mar 2016

Antonina

quiet and confortable hote

I stayed in hotel for 6 nights. Every day in my room was made cleaning. The brealfast was good. the personell are nice and good organised in their job.

6/10

Pleasant

25 Mar 2016

Brenda

You get what you pay for

The service was below average. My room didn't have a remote and the tissue box was missing in the bathroom. I called and they said they'd take care of it the next day....but I'd already be checked out. The bed is not comfortable, but for what you pay for you get a relatively clean room

Family

6/10

Pleasant

23 Feb 2016

Verified traveler

Hotel in need of better maintenance and repairs. Beds provided were of a poor standard.

4/10

Poor

19 Feb 2016

Ross

lots of improvements needed

Wouldn't want to anybody - ignorant reception and breakfast staff - room spacious but dated - standard breakfast - I visit Marrakech on regular basis and will go back to this hotel

Family

2/10

Poor

18 Feb 2016

DAVID

riches over the rest room.

Family

6/10

Pleasant

29 Dec 2015

mariam

Nice staff but the hotel was not clean enough

It was ok I would say
The staff were very friendly but they never had that much facilities I would not rate the hotel 4 stars I would rate it as 3 the showers were not warm enough and sometimes the showers would not work and it was a bit dusty .

8/10

Excellent

28 Dec 2015

Family of 3

Hotel stay

Generally good. Only a couple disadvantages are abit far from square ( walking about 45mins - if free shuttle or bus provided will be great - would love to go back to stay ), and also if more hot food supplied for breakfast options eg cooked tomatos, fried egg etc

We appreciated the hotel is very willing to help with leaving luggage as we leave flight late on the day and they didn't charge us. Good rate for last minute money exchange is very impressed. Overall impression is good and people are pretty friendly especially one of the breakfast waiter always put on a smile to my son and he even wrote in Arabic of his name and he took home with some fond memory thank you for being so kind and considerate.

8/10

Excellent

23 Nov 2015

Jam

Good location away from the hustle and bustle

The hotel staff were friendly and kind especially the housekeeping ladies. Lovely rooms and facilities, quiet area and only a short taxi ride away from the medina and souks.

6/10

Pleasant

12 Nov 2015

Jane

Hotel Tichka. 2 star not 4

Read a lot of reviews which turned out to be mostly true. Staff were helpful and friendly , room was tidied every day , towels , soaps etc topped up daily. However the room safe was broken along with the door chain and the fridge needed to be cleaned. Overall the room and the hotel needs a major refurbishment top to bottom eg flaking and dirty paint on walls, threadbare carpets , botched grouting in bathroom and toilet.
The hotels location was good if you don't want the noise and pollution of Guilez or the medina. It is possible to walk to Guilez around 20min or catch the number one bus outside the hotel for 4D which was handy. For the more adventurous a walk to the Jamal el Fna is possible at around 45min.
For the money paid for the room which had a queen size bed , balcony etc it was great value for money. I would certainly stay here again next time Im in Marrakesh. If you don't have high expectations you wont be disappointed.

8/10

Excellent

12 Oct 2015

Gemma

Nice hotel with friendly, helpful staff.

We have just returned from our trip and had a great time. The staff were so helpful in helping to arrange trips and giving us General advice. Lovely quiet hotel.

Could do with updating in places but very clean.

4/10

Poor

02 Oct 2015

Nasser

Not acceptable their behaviour on 1st day arrival

Very bad attitude by staff,restaurant untidy,tables not properly prepared especially in the morning,

6/10

Pleasant

03 Sep 2015

Dennis

Dark and tired hotel. Food ordinary and repetitive

Comfortable enough but lacking that welcoming edge. For a short stay it's ok.

6/10

Pleasant

11 Aug 2015

Aina

Decent hotel for price.

The hotel is nearby the popular places to visit and theres was always taxis on standby. However, staff was a bit slow, checking in. Some did not speak English which made it harder to communicate. The cleaners didnt always clean out the rubbish bin in our room or replace the toilet roll. Room is quite warm because of the heat, aircon is not that strong either, but opening the window doors made it cooler. You have to pay a daily tax when you check out. Hotel breakfast buffet is good. Dinner is just ok but expensive compared to the local cafe/ restaurant which the food was really nice. There was a leak of water in our room but we was able to change rooms. You can book excursions there for a discount price. Overall good trip, worth staying at hotel for cheap price.

2/10

Poor

20 Jun 2015

USA couple

Horrible hotel! Bad experience!

Issues began as soon as we checked in. We payed extra money for the pool view room with the large patio, and upon entry into our room we were highly disappionted. The room was dirty and extremely hot. The carpets had stains all over and the walls had spills and dirt. Our \"pool-view\" was a view of a dirty pool. The balcony had chipping paint all over and was in need of repair. The cable never worked during our vacation. I brought the issue to the attention of the hotel staff and I was told \"we are working on it, give the cable two hours to be fixed\" ... Five days later... NOTHING. The wifi only worked the last two days of our vacation. The overall experience was TERRIBLE. BAD SERVICE. RUDE STAFF. Each issue we encountered we told the staff, and we were given the same response \"we will fix it\" and they never fixed any issue.

At check-in, we asked for change for a 100 dirham bill and were given change of two 50 dirham bills. We were forced to tip the concierge 50 dirhams for doing nothing. He waited for his tip and made the experience very awkward. The hotel has posted outside a picture of no food and drinks, but they keep the mini-fridge in the room complete empty. They expect their guest to not bring food and drinks but do not offer anything.

4/10

Poor

20 Jun 2015

Verified traveler

Formerly nice hotel in middle of town

I have stayed at this property many times and was happy. until now. The place needs a major spruce up. Paint is chipped, the fridge wasn't clean, carpets have seen better days. The bench at the desk weighed about 75 lbs was hard to move it.

Pool could have been cleaner.

Dinner was terrible. Breakfast all canned, including a coffee machine \"push button for cappuccino.\" UGH.

4/10

Poor

06 Jun 2015

Razia

Not recommended

Air con did not work, complained everyday but it was not fixed.
Cleaners don't hoover the room everyday, also found somebody else's boxers behind sofa.
Swimming pool not very clean.
Food not nice

4/10

Poor

06 Jun 2015

felipe

No a good hotel for a 4 stars hotel.

They saying that this is a 4 stars hotel. They cannot be more wrong. The AC is old and the cooling capacity is almost cero. They transfered me to three different rooms all same result. All three bathroom showed 25% or more mold on the walls. There was dust every where also. I can keep talking about how unclean this hotel is but I am sure if you are an American you have realized that this is an 1.5 to 2 star hotel. Good pool,uncomfortable mattresses and very expensive food.

6/10

Pleasant

29 May 2015

Mohamed

What to expect

The stay was good. The service was ok. What I liked the most is the neighborhood. It's near everything. I stayed at the hotel 20 years ago. It was excellent. too bad they dont remodel. The place need a little face lift. My room was prutty old. It felt likes limited service Hotle in the us.

Family

6/10

Pleasant

15 May 2015

Verified traveler

Overrated hotel for four stars

Unfriendly front desk staff, low service quality in general. Asked for soap that we didn't have in the bathroom and it never came. Couldn't accommodate our request to upgrade our rooms to include breakfast with no real reason. Restaurant at swimming pool is not clean, chairs cushion appear not being washed for quite a while with so much birds drips dried on them.

Family

2/10

Poor

11 May 2015

david

ONLY THE SWIMING POOL

WHEN I ARRIVED THE LADIES ON FRONT DESK,WAS WELCOMMING,BUT?
1,chek in to the room,was not clean,the bad sheet was not clean,we found unts on pillows,floor not clean,no towels on bathroom,shower head broken,TV NOT WORKING since we chek in.the staff not helpful they only want money money money,
FOOD NOT GOOD PRESENT IT,NOT MUCH COISE,AND EXPENSIVE,
WHEN I WANT TO CHEK OUT,THE MAN ASK ME TO PAY FOR 4day taxes that I only stay for 3days,THEY DONT SAY THANK YU,
SO ALL I CAN SAY I WILL NEVER GO BAK THERE AGAIN,AND I WILL LOVE TO TALK TO THE OWNER OF THE HOTEL,OR HE CAN SEND ME AN EMAIL,BECAUSE I SAW SOMTHING I WANT TO REPORTED,

6/10

Pleasant

30 Mar 2015

Verified traveler

mixed feelings

Weather was unfortunately bad which did not help.
No choice with the food as you had to have a set menu, so we ate in the hotel opposite.
Breakfast was nice.
Bathroom was grim but the room was nice.
Staff at the desk were helpful.
The guy that opened our room door when we arrived demanded a tip and when we said we did not have change he insisted that we gave him £ or euros...rude.
The lady in the dining hall was polite but then when she did us a favour she demanded a packet of cigarettes from my partner...rude beyond belief!

Partner

4/10

Poor

31 Jan 2015

january travels

Not very happy

Booked for 4 nights.. Stayed for 2. Cold room - safe didn't work - staff were silent non productive ghosts. Restaurant managers hospitality was excellent, the food was average.

Seemed like they didn't care. Practically no one staying in the hotel at the time.

10/10

Exceptional

21 Jan 2015

Beca

Really lovely hotel!!

I've just returned from 3 nights at this hotel with my boyfriend. The hotel staff were so so lovely and helpful- was very impressed! The hotel itself was really unique in it's design- very lovely architecture. The bed was huge and we had a lovely view from the balcony! Although too cold for us to use the pool it was kept in inpeccable condition. The hotel was only around £3 taxi ride from the main square and we walked to the Yves St Laurent Garden in around 20 -30 mins- very nice location. Building work going on next door but barely noticed it at all!

8/10

Excellent

29 Dec 2014

Craig

Nice and generally peaceful hotel

Pleasant enough staff, breakfast was okay (ate out for all other meals), nice grounds. Great for family that don't want to go far. I would visit again.

8/10

Excellent

24 Nov 2014

Burkhard

Very nice hotel

Very nice hotel but a little remote from the centre

Partner

10/10

Exceptional

06 Nov 2014

Mo-Photographer

5 star all the way

Fantastic stay. If things was not working etc they'll fix iit or replace it immideately. Not happy with your room or view no problem they'll. Change it straight away.

4/10

Poor

28 Oct 2014

ZABER RIZVI

The room didnt have any frdge, was full of dust and the airconditioner did not work. The checking in and checking out was the longest ever experienced, my worst experience in Morocco so far, the staff, are deceptive, and as I wanted to cancell it, they charged for 2 nights. Absolute hustlers,

2/10

Poor

02 Sep 2014

azz

the worst hotel i stayed in

the worst hotel i ever stayed in chaired by an incompetent general manager

8/10

Excellent

28 Apr 2014

Vic

5 days in Marakech

A pleasant and relaxed stay. Several long trips out by taxi, which required some financial negotiations. Day trip to Atlas mountains included an unknown non-optional expensive midday meal. Trips also included unnecessary stops at carpet shops, etc. Quite often had to deal with traders who would appear from nowhere. Marakech \"old Town\" is so huge we got lost there and had to use a taxi to find our way out back out to the hotel. Huge thunderstorm on arrival had shut the airport for about 30 minutes. After that weather was fine, sunny and very pleasant for the rest of the stay. Although the April temperature was about 30degrees, the humidity was so low that this temperature was very pleasant.

2/10

Poor

14 Apr 2014

Anitt

nice hotel but very poor service

Rude staff, everything runs out at breakfast time and not replaced even before 9am. Food average. When a complaint is made, they don't care either way. If you stay here and there's a problem ask to speak with the female front desk manager, she's the only good one and speaks good English. Wouldn't recommend this hotel though.

Partner

8/10

Excellent

02 Mar 2014

sd295

Not quite what I was expecting from a 4 star hotel

Let's start at the beginning, it isn't a bad hotel, but it started badly. Upon arrival you're greeted by some doormen who will take care of your bags, but insist on you paying them before they leave your room. At check-in we weren't welcomed and weren't told about mealtimes, we also weren't told where everything was in the hotel. There is some noise from the other hotels. The food was good quality, but there wasn't much choice (reduced from last year). There's the typical pasta, potatoes, rice, meat etc as well as salad, soup and a choice of two small desserts. Breakfast is good and pancakes are made freshly in front of you. The drinks system seemed odd, they take down notes, and you sign at the desk in the restaurant and pay at the end of your stay. Don't forget you have to pay at the end, and also the tourist taxes (more expensive than is advertised on this site). We booked a double room and were given a twin, and asked to move rooms, which we did the next day. There are satellite channels but there is poor reception on both sides of the hotel, French and Arabic aplenty. On Friday we were treated to a Moroccan night with traditional music and dancing. Most nights there is someone singing, which is nice for the ambience. The hotel is about a 30 min walk (5 mins taxi) from the train station. Taxis wait outside the hotel during the day. You get the fare cheaper if you walk out to the main road. The hotel overall is very good, just a bit lacking for a 4 star.

Partner

8/10

Excellent

15 Oct 2013

Bb

Good value

Good except aircon is deficient. Would avoid hotel in hot weather. Had to open balcony door to cool off over nite.

Family

2/10

Poor

14 Oct 2013

Saad Ijaz

Very dated / No A.C

Staff at hotel are very mixed, with some incredibly helpful and some not so. English speakers are very limited in this hotel so it is difficult to communicate requests especially at night.

Worst part of my experience was the air conditioner not working for 3 nights in a row and upon departure the hotel manager telling us nothing we can do. Not even a compensation, I paid the full amount without any sort of compensation. The hotel itself is not very clean, it is very dated and does not have basic facilities. Towels are a huge problem, the hotel staff simply do not have enough towels. Not to mention breakfast was an absolutely disappointment - no real variety with boiled and scrambled eggs on offer daily which frankly smelled funny. I would definitely not stay here at this hotel again, but would love to go back to morocco as the country is amazing!

8/10

Excellent

29 Aug 2013

A.A

Overall very good

Well located. Very clean. Kind staff.
I would recommend it.

8/10

Excellent

31 Jul 2013

Nicolas

Good For Budget Get-a-way

I read reviews of over 30 different hotels in Marrakech before deciding to pick this one. All in all, I have no regrets! Location wise: The Hotel is a 5 minute cab ride away from the old Medina. The Hotel itself, it is very nicely designed and the pool is more than alright. We got half-board (a la carte), the food was great- menu choice ranged from Raspberry chicken to traditional Moroccan Tagines, breakfast got a bit repetitive though. About the service, we went to Marrakech during Ramadan so staff attitude was a bit bi-polar. Some staff members were very rude and careless of what we asked, while other went out of their way to help us out. The cleanliness of the hotel was not the best- the carpets were not steam cleaned for a long time and there was the casual cockroach in the bathroom every other day. For a get-a-way in Morocco, I would definitely recommend this hotel. If you do choose this hotel- remember to try the mint tea! (Tip for Marrakech: Bargain for EVERYTHING, especially taxis. Ex: Airport to hotel, Taxi drivers will say outrageous prices such as 20 euro per person, while the standard rate for Moroccans is about 7 euros per way.)

8/10

Excellent

28 Jul 2013

Billy

Relaxing, comfortable and pretty

We chose Hotel Tichka because we wanted somewhere relaxing for the end of our stay in Morocco, and this hotel gave us that. The pool was lovely, it was clean and had a nice garden area around it. Our room was brilliant it had a massive bed and plush furnishings, along with a great bathroom, the only problem was the lack of furniture for the balcony. On one night we stayed in to eat at the hotel, this is the biggest thing that lets the hotel down, the food was awful and the service seemed chaotic. However overall I had a lovely stay and the staff were all pleasant. The hotel isn't too far from the main part of Marrakech and the cab into the medina is about a 5 minute journey. To conclude if you want somewhere to stay that feels secluded form Marrakech yet at the same time close enough to get their easily then this is the perfect hotel.

10/10

Exceptional

10 Dec 2012

Verified traveler

A reyreat if you want or a place to launch off!!

There was an immediate sense of I wiash I had booked this on my previous trip to Marrakech-

Understated but beautiful.

Full of the essential rustic, with modern comforts.

The pool is surrounded by lovely gardens.

The staff were exceptionally helpful

2/10

Poor

02 Sep 2012

Mr A Nnoyed

Avoid at all costs (even if it is cheap!)

This place was probably once very nice when it was first built; now it is just becoming run down and requires some serious investment, rooms are appalling, staff are rude and I would avoid the place at all costs. Its only redeeming feature is the pleasant 'courtyard' style garden/pool area.

2/10

Poor

18 Apr 2012

CanadianTravel

The Worst Hotel You Coulde Ever Book

Everything had stains. Bedding, floors, seats, table clothes. There were piles of dirt in the corners of the rooms and halls. It was filthy. I slept with my clothes on and a towel covering the pillow.

The staff argued horribly about everything. We booked a triple room, we had two guys following us around with beds on rollers trying to squeeze beds into a room they would not fit in, because they \"overbooked\" the real triple room.

The only way to settle the problem was book an additional room. Language doesn't matter, french or english, they do not understand anything you say until it comes down to money. Its more like the words hotel you could ever book, its not a 4 star hotel, whichever rating agency gave them anything above a 2 probably got a bribe.

6/10

Pleasant

15 Apr 2012

Jahzara

Good short stay hotel

A good hotel for the price. Excellent massage and sauna facilities. Not very much for vegetarians in the food department. Took me ages to get room service had to keep going down to things myself apart from that it a good short stay hotel.

6/10

Pleasant

09 Apr 2012

Verified traveler

Would stay somewhere else next time

Some staff do speak English and are quite friendly though a lot won't go out of their way. Did not have a duvet cover for the first night as by the time we saw it and brought it up to the front desk the maids had gone home for the day and no one had a key. The rooms were somewhat clean though a bit old and in need of a redo.

They had organised an airport pick p for me which was great and we found it was not too far away from everything, about 10 mins away from the centre with taxis charging between 50 to 100 dirham depending on time a day. Did ask the front desk to help me booking tables for dinner which they happily did, just be aware they charge 25 dirhams for it.

For the price we paid I guess it was ok though would choose to stay elsewhere next time.

8/10

Excellent

09 Apr 2012

Fouad

Good value

Nice rooms, Aljazeera English was available. Breakfast was decent and the rooms are nice.

Family

10/10

Exceptional

08 Apr 2012

Verified traveler

Well done

I would stay there again great location, just take the number 1 bus to the square..

8/10

Excellent

05 Apr 2012

Lisa

Nice hotel, perfect location to relax

Good experience, welcoming arrival. Very pleased with room on arrival which was tastefully decorated and modern. Nice little touches with petals on bed and swans made out of flannels!!! Staff friendly and accommodating. Continental breakfast - good selection and fresh.

10/10

Exceptional

16 Feb 2012

Lou3

pleasant stay

made the reservation for my mom and the staff went out of their way to accommodate her,she was very pleased with her stay and the staff

Family