Name: Best Western Premier Airporthotel Berlin
Address: Jonas-Lie-Strasse, 11, Berlin (mahlow), 15831, DE

8/10

Excellent

24 Apr 2026

Julia

The hotel was good but not superb according to the price range. It was quiet which suited us and overall good. The staff was nice but slightly awkward, one person at the reception didn't speak English. The sauna was nice, too while the female dressing room was closed due to works. I think within our stay of 5 nights the room was done about twice. This was a bit strange but sufficient for us. Once we came back after a race at 15:00, they just wanted to start cleaning then but my partner needed to shower... There was a kettle but never any black tea bags (annoying for Irish guests maybe?) or milk which was a bit of a hussle. We got milk downstairs at the coffee machine and ask for tea bags, also had some on our own. There is a supermarket 5 min away which was great, also a nice Chinese Restaurant in Mahlow (25 min walk next to train station), and the airport travel via public transport was very quick using 600 bus at the shops (once per hour) and then the train from Wasmansdorf (one stop only). You need zone C for public transport! The forest trail and wall walkway was nice for cycling! Thank you overall, we enjoyed our stay!

Partner

10/10

Exceptional

03 Jan 2026

Amparo

Fue una estancia muy buena, en general no tengo ninguna queja, el personal fue muy amable, limpieza muy buena y la habitación muy acogedora, yo le doy 5 estrellas, por mi experiencia personal, las ameritan, muchas gracias por su hospitalizada, si regresara a Berlin me hopedaria nuevamente con ustedes, sin duda

Leisure Friends

10/10

Exceptional

25 Dec 2025

Ahmed

I will recommend this Hotel always .Nice staff and great service

Business_and_leisure

10/10

Exceptional

10 Dec 2025

Catherine

Staff, Breakfast, Room….Everything was good.
I really enjoyed my stay. Thanks.

Business Partner

10/10

Exceptional

25 Nov 2025

Renata

super hotel ,czysty ,bardzo często śpimy w tym hotelu ,
obsługa Bardzo miła , Serdecznie POLECAM

2/10

Poor

15 Nov 2025

Po Shan

really bad hotel - bed mattress is dropping at the middle. My room has been accessed/ opened by diff guests during the 2 days i am INSIDE the room！ whenever i am out of the room, i am locked out but someone else can enter my room. ridiculous

Business

10/10

Exceptional

29 Sep 2025

Yana

Super

10/10

Exceptional

22 Sep 2025

Denise

Super sweet and friendly agent at front desk room very nice with added ameneties. I highly recommend!

Leisure Friends

8/10

Excellent

29 Aug 2025

Animesh

Overall good place to stay

Leisure Family

8/10

Excellent

05 Jul 2025

Sarah

The kitchen closed earlier than stated.

Leisure Family

10/10

Exceptional

03 Jul 2025

Valentyna

Great Experience Overall!
I really enjoyed my stay at this hotel. The atmosphere was relaxing, the room was clean and modern, and the amenities were excellent. The staff was welcoming and always ready to assist with anything I needed. Everything ran smoothly from check-in to check-out. I would definitely recommend this place to anyone looking for comfort and great service.

10/10

Exceptional

23 Jun 2025

Leeanne

Clean, friendly staff and most importantly very quiet.

Leisure Family

6/10

Pleasant

21 Jun 2025

Tan M

We have booked 2 rooms. The beds are comfortable. However, the hotel did not put the two rooms near each other. They put the 2 rooms very very far apart which is very inconvenient as we have children travelling with us.

Leisure Family

10/10

Exceptional

05 May 2025

Daniel D

Staff was great. Sauna was amazing as well.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

Helpful service, good amenities and location for myself and giant dog. Would stay again

Self

8/10

Excellent

12 Apr 2025

Robin

No parking space

Leisure Family_with_children

8/10

Excellent

03 Apr 2025

olivia

Comfortable and clean but not that close to airport...but had great beds and felt safe

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Donna

I think it would be a bit better for more than one person to be staffing the front, especially since there was a large set of reservations. There was an understanding that on that particular evening there would be a larger group of people showing up. 5 rooms were reserved so that means that another staff person maybe should be on site to help. I felt badly for the one woman working the hotel front desk.
It smelled like fireworks had been set off. The hotel had an acrid scent and we noticed a cloud around the roof area as we drove away.
The drop off area was really dark and very small but we made it work.
Some of the travelers did not prefer the noisy neighbor at 2am.

4/10

Poor

23 Mar 2025

Roman

Overall, we did not enjoy our stay here for a couple of subjective reasons below. But there were things we liked too: it's very clean, rooms are in good condition and are quiet. Also, they're dog friendly which is a big deal.
Things we did not like:
- Self check in/out: after 6 hours of driving the kast thing I want to do is to enter all of my personal information into some system while the front desk employee just stands there with the key waiting for me to finish. This makes no sense
- That said employee did not say a word in English to us during self checkin perfectly knowing we do not speak German. All the instructions were given to us in language we do not understand
- Absolutely terrible mattress. I managed to get a total of 3 hours of sleep there
- No shower gel or shampoo was provided. Only hand soap
- No minibar in the room, not even an empty one
- Location is next to airport but if you have a day and wanna go to Berlin city center - there is no S-bahn or even a bus stop nearby

Would not stay here again

Leisure Partner

4/10

Poor

10 Feb 2025

Verified traveler

Far away from every thing , the hotel need renew, all the furniture is old

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

Janet

Location was perfect!! Beds were comfortable! Great stay

10/10

Exceptional

28 Dec 2024

Anja

Very nice staff

10/10

Exceptional

25 Dec 2024

German

Great place and service

10/10

Exceptional

25 Oct 2024

Kofi

Fantastic

6/10

Pleasant

22 Oct 2024

beatriz

i didn't like to check in my self at the kiosk and provide a lot of personal information like my passport number exp date and that it was asking me for the same for the rest of the occupants.

Leisure Family

6/10

Pleasant

22 Oct 2024

JEN

Basic hotel not close to the airport still a 30.00 ride to the airport

Leisure Friends

8/10

Excellent

01 Oct 2024

Patrick

Nice hotel. But the carpets in the hallways need to be cleaned Just filthy

Takes away from the hotel

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Rebecca

I booked this property because I thought it was close to the airport but it was actually some distance away.

Leisure

10/10

Exceptional

30 Sep 2024

Helen

Good stop close to airport and train to city.

8/10

Excellent

23 Sep 2024

Michael

Overall our stay was good. Downside is going to the hotel from the city and from hotel to Berlin Airport. Chose the hotel as it was supposed to be \"near\" the airport. It was \"near\" but we needed to take a taxi (40 euros, 15 minutes) as the airport terminal was on the other side of the runway. As an airport hotel, it would have been great if the hotel had a shuttle. Can recommend the place except for those who have flights early in the morning (ours was 6AM). The hotel arranged for our taxi though but we did not get the wake up call we requested; it was good that we had our alarm on.

Leisure Partner

8/10

Excellent

17 Sep 2024

Doug

Clean room, comfortable bed, staff was helpful, dinner in the restaurant was good.

Not much around the area. Little to do, not much of a place to go for a walk.

Leisure Family

4/10

Poor

17 Sep 2024

Rattan

Restaurant sucks as very limited menu and the fridge in the room didn’t work and told the front desk but they can’t fix it and no compensation

Leisure Friends

10/10

Exceptional

13 Aug 2024

Andrea

We liked it !

Leisure Family

4/10

Poor

22 Jul 2024

Jonathon

The hotel is clean and the hotel front reception was very friendly and helpful. But hotel restaurant is a disaster!! There was one other group of people in the restaurant who had 3 tables pushed together, so we pushed tables together to fit our party of 10 adults. A middle-aged male waiter then came over got mad at us for pushing tables together, saying he needed an hour's notice for a group our size. Notice, there was only ONE other group in the dining room, and the kitchen would have had to serve us regardless if we were 1 big group of 10 people, or 5 separate parties of 2 people. Next, the waiter came around to get our drinks. I had a water bottle on the table, and he told me I couldn't have my water bottle on the table and needed to store it on the ground. I promptly removed the bottle. He then proceeded to lecture me about how rude it was to bring a water bottle to a restaurant. Let me remind you, this restaurant is CONNECTED to the hotel where I could have gone to my room and gotten water at ANY time during my meal. So after his lecture, when I refused to order a drink he got exasperated and left in a huff. Finally, the dining room connects to an outdoor dining area, and there was a big group of men outside smoking. Both doors to the inside dining area were left open and the smoke was coming through, affecting our table. We quietly closed both doors to stop inhaling smoke while we ate. Our waiter then came over and yelled at us for closing the doors. Horrible man!

Leisure Family

10/10

Exceptional

17 Jul 2024

Luis

Next to a small town and a walkable grocery store. Minutes away from a train station. Great place to stay.

Leisure Family

8/10

Excellent

16 Jul 2024

Luciano

Very convenient place to stay, close to the airport.

Business_and_leisure Family

8/10

Excellent

15 Jul 2024

Raffaele

Very nice place for short in and out stays.

2/10

Poor

27 Jun 2024

Deborah

The check in was so awful - took 45 minutes!!

Business

10/10

Exceptional

23 Jun 2024

Hrvoje

All good

8/10

Excellent

23 Jun 2024

Leandro

Good

8/10

Excellent

10 Jun 2024

Stanley

Property is an airport hotel but it is a 40 euro cab ride from the airport.

Leisure Partner

10/10

Exceptional

05 Jun 2024

Angela

great stay

all was great. the beds are a little hard.

Partner

10/10

Exceptional

23 May 2024

ingo

Under construction

Leisure

10/10

Exceptional

18 May 2024

samantha

Loved staying here. Wish it was closer to the train

Leisure Family

8/10

Excellent

09 May 2024

Jeffrey

Convenient to places we chose to visit.

Leisure Family

10/10

Exceptional

15 Mar 2024

Mairi

-

Leisure Friends

10/10

Exceptional

05 Dec 2023

Kevin

Great location

Great location for an overnight stay prior to an early morning departure from BER

Partner

8/10

Excellent

04 Nov 2023

Farley

I wish they have shuttle Bus.

Leisure

10/10

Exceptional

23 Sep 2023

Pshko

The staff was very helpful and the hotel is nice. I enjoyed having dinner with my family at the hotel restaurant! The only thing is no transportation from the train station.

10/10

Exceptional

03 Sep 2023

Kathryn

Overnight stay after cancelled flight.

Having been abandoned in Berlin airport by Easyjet cancelling our flight at 11:30pm, we were desperate for somewhere to put our one year old to bed. The hotel was close to the airport (although the taxi fare was extortionate) and the staff were very kind and friendly. The room was just what we needed and the bed was comfortable. As we had to leave at 6am we did not have the opportunity of using the facilities but they looked good.

Friends_and_family Family

10/10

Exceptional

21 Jul 2023

Gang

Good hotel

Leisure Family

10/10

Exceptional

20 Jul 2023

Gang

Good place

Leisure Family

10/10

Exceptional

19 Jul 2023

Gang

good hotel

Leisure Family

4/10

Poor

02 Jul 2023

Crystal

Hotel Disappointment

I’ll start with the only positive thing I have to say. The size on the room was nice.
The walkways around were full of debris and overgrown, the flag was frayed and torn, the sign was pealing. There was no transportation from the hotel to the Airport, it’s quite a walk to the nearest bus stop.
I thought a shower would help, I touched the bar when you adjust the temperature, so I wouldn’t fall when washing my feet, and I was having a cool shower as it was hot, and I got burnt by the metal. It was the worst hotel stay in my memory.

Partner

10/10

Exceptional

07 Jun 2023

Khurram

Nice property

Leisure Family_with_children

8/10

Excellent

01 Jun 2023

Bradley

Had to walk pretty far for food that was open.

Leisure Partner

6/10

Pleasant

29 May 2023

Natalya

Not our favourite

Leisure Family

10/10

Exceptional

27 Mar 2023

Verified traveler

Great hotel 20min from BER

Staff were exceptionally friendly and accomodating. Hotel was clean, breakfast was phenomenal, the whole experience was redeeming since our last stay in a BW.

Friends_and_family Family

10/10

Exceptional

03 Sep 2022

joe

great customer service

Leisure Family_with_children

2/10

Poor

17 Aug 2022

Verified traveler

Terrible hospitality

Called the recipient after midnight for toothbrush! He impolitely replied come pick it up by yourself! What kind of 4 stars hotel was that

Self

10/10

Exceptional

28 Jul 2022

hadar

Big room with big bathroom, coffee and tea in the room

Leisure Family_with_children

8/10

Excellent

27 Jun 2022

Nadeem

The interior of the room and the fixtures were new. The room and the kitchen area was clean.

Leisure Family_with_children

8/10

Excellent

25 Jun 2022

Roland

Good beer, but buffet not good.

Leisure Family

10/10

Exceptional

29 May 2022

Nancy

Near Brandenberg Airport.

Leisure Friends

6/10

Pleasant

16 May 2022

Anastasia

The staff was really nice, but the area is far from the airport about 20 minute drive, there is nothing around the hotel, the room had some convenient features but the carpet had stains all over and the tv was jammed in the corner on a tiny table that was standing over the third bed which was dangerous and kept hitting it at night. The area was also noisy right next to a major road. Closed the windows and could still hear the cars.

Leisure Family

8/10

Excellent

07 May 2022

Boris

Wonderful

Leisure Self

10/10

Exceptional

31 Mar 2022

David E

Very helpful in a different language.

Leisure Family

10/10

Exceptional

06 Feb 2022

Matt

The staff were wonderfully helpful

Leisure Self

8/10

Excellent

23 Dec 2021

Wing Sze

Although it is said that near to airport, not even close to airport and the nearest bus station needs to walk 8 mins. Actually if there is no bus to transit, you can only call taxi or Uber.

Also the hotel didn’t provide bottle of water, shampoo, slippers. But overall the room suits for 3 persons. No noise even closer to main road.

Leisure Friends

10/10

Exceptional

19 Dec 2021

Carsten

business hotel - quiet at weekends, fantastic buffet breakfast at 13€, clean, great bathroom in a smallish room, european size beds, very good matrsses and wonderful german style bed sheets - loved it.
Travelers from the US be aware you need digital proof of vaccination, CDC cards not accepted. Pharmacies may transscribe your CDC card but may not because vaccine batch data from the US cannot be recognized by the EU database. Better take care of that up front, they won‘t check you in without.

Leisure Family

8/10

Excellent

03 Dec 2021

Mikko

Good hotel, a bit far away from the airport

Good hotel, a bit far away from the airport

Business

8/10

Excellent

23 Oct 2021

Tony

Close to airport.

Hard to find.

Leisure Family

10/10

Exceptional

21 Oct 2021

james

A star team

Anja and her team was amazing!!! Thanks for remembering me and accomodate my room request.

Business

10/10

Exceptional

05 Oct 2021

Charles

Convenient

Leisure Family

8/10

Excellent

16 Sep 2021

Verified traveler

Generally good !!!

In general, overall good.
A little annoying by flies whilst we are in the restaurant but it is understandable.
A bit difficult to find a hotel especially by driving at night.
Except above, everything was okay.

Business

8/10

Excellent

20 Aug 2021

Simon

Loved it

The staff where very good and helpful. The room was nice and warm also had everything I needed. I would stay here again.

Business

10/10

Exceptional

07 Aug 2021

Calin

Nice stay...

Very friendly and welcoming hosts.
Tasty food...
Quiet room (garden view)
Hotel it's a bit old style but is nice, clean and confortable.

Business Self

10/10

Exceptional

09 Nov 2019

Stephen

The location was quiet, and the staff were friendly and helpful.

Leisure

10/10

Exceptional

05 Nov 2019

Verified traveler

Liked everything. Good gym, nice restaraunt, friendly staff.

Leisure Self

6/10

Pleasant

21 Oct 2019

David

Not a great stay

Air conditioning didn’t work all the time
Raid noise woke me up every morning at 5am
Food is limited and not healthy

Business Self

10/10

Exceptional

20 Jun 2019

Verified traveler

Quiet, with wonderfully helpful staff. Really good food and well placed to be out of the big city.

Business Partner

10/10

Exceptional

02 Mar 2019

Eman

Professional, kindly manager and friendly receptionist with very clean rooms and tasty food.

Business Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

Exellent the kindness and the professionality of the staff in general but above all I really appreciated the customer care provided by the reception.I didn't appreciate that there wasn't a shuttle service from/to Schonefeld airport,even though the transportation via train was efficient and punctual.
Kind regards

Business_and_leisure Self

6/10

Pleasant

24 Feb 2019

Rianne

OK

This was just a 1 night stay as I had an early flight the following morning. I checked in pretty late and left first thing so didn't interact with many staff and didn't use many services so can only comment on the room. Room's are slightly older compared to some hotels. Room was pretty clean and the bathroom was very large and spotless. Overall and OK 1 night stay. Wifi wasn't great.

10/10

Exceptional

05 Nov 2018

Paul

Great Hotel

Hotel was great, Staff was very friendly, Rooms were big and spacious and the free breakfast was FANTASTIC !!! Only Complaint was that the hotel is kind of in the middle of no where. But If traveling from the Airport nearby this is a must stay

Partner

6/10

Pleasant

30 Sep 2018

Verified traveler

Hotel is far away from the airport (TXL) and is right next to a major highway - noise from passing vehicles all the time.

6/10

Pleasant

15 Sep 2018

Paul

Convienient airport hotel

Ideal hotel if you want to be close to Berlin airport. €12 to park your car seemed expensive

10/10

Exceptional

14 Aug 2018

Lars-Erik

Good hotel

Need to take taxi to come to this hotel otherwise it’s 1 hour with walk And metro.
But very Nice hotel, good staff 😀

Friends

6/10

Pleasant

09 Aug 2018

Keith

Very clean, but a few things worth noting. You will think you’re getting a great deal on price for the hotel, until you discover transportation. You will pay premium for a taxi from the airport. There is a secret bus but it’s a pain to walk 1 mile to. And for those that are water environmentalists, you will grit and bare it when the shower dribbles on you with that extra layer of water saver device on it. Oh, and that continental breakfast with all those baskets of bread to fill you up; you will pay for that too. So a hotel at one price, throw in RT taxi, and that breakfast, you’ve doubled your price.

8/10

Excellent

07 Aug 2018

Trevor

Happy days

we travelled to Berlin for a family and Mahlow was in a good position for this. we only had 5 days so needed to make the most of it. not speaking a word of German, my husband managed to negotiate his way around the railway which was a good 20 min walk, then Berlin was 35mins on the train.
the hotel staff were lovely, efficient and tidy. we had a problem in both rooms with the aircon, reception moved us without question, and we were in a new room that same morning ! highly recommend, although if your mobility is a bit shaky too much walking required. not much in town of Mahlow.

Family

10/10

Exceptional

12 Jul 2018

Verified traveler

Surprisingly perfect!

Awesome location minutes from Schoenfeld Airport. Looked kind of dumpy from outside but room was very clean, comfortable and updated. Definitely would recommend to travelers going to/from Airport.

Partner

10/10

Exceptional

11 Jul 2018

ola

Nice and easy

Nice clean hotel, 10min drive from the airport. Definitely a good choice when you have an early morning flight. Well looked after and very comfortable.

10/10

Exceptional

01 Jul 2018

y

Nice staff, great facility, spa is a real beauty, close to 2 market

10/10

Exceptional

19 Apr 2018

Jayne

Great location with bar, restaurant and spa

Booked this as working at nearby Messe Exhibition Centre at Schonefeld Airport, convenient as only a few minutes drive away. Good size rooms, although all the beds are set us as doubles even though we booked twins, but were able to move them a bit. Near enough to walk to shops and McDonalds at the retail park, which includes Aldi's and some clothes shops. Rates were good booked through Expedia and added bonus of having a hot tub, steam room and sauna which were lovely at the end of the day, so take your swim wear.

10/10

Exceptional

13 Apr 2018

Ivana

Definitely enjoyed my overnight stay at the hotel. Clean, lovely and spacious room. Staff was amazing, friendly and super helpful. Loved the food at the hotel.

6/10

Pleasant

21 Sep 2017

Verified traveler

uncomfortable bed

8/10

Excellent

12 Aug 2017

Pippa

Nice Hotel

When I booked the hotel I didn't really read much about the location, so I was a little put out to see it wasn't as close to the centre as I thought. However, the shuttle service operated by the hotel was very efficient and so this wasn't a problem at all.

Staff were very pleasant and willing to please. (I got the impression that the people on reception were perhaps on a summer job as they seemed very young, but they were still very professional.)

My room was nicer than my flat! It was kept very clean and tidy.

Berlin in general was wonderful. I found that as a single female traveller I did feel safe the entire time I was there, even when it was dark in the evenings. Don't believe what people may say about Berliners, without exception everyone I spoke to was kind and friendly. This was my first entirely solo journey and for any woman wanting to branch out and try solo travel, I'd say start with Berlin.

8/10

Excellent

03 Aug 2017

Verified traveler

Hotel

Staying here for a wedding at a nearby schloss. We spent a fortune on taxis as there was no public transport nearby

10/10

Exceptional

29 Jun 2017

Alvin

The staffs' hospitality was Caribbean in nature

I gave an excellent review of this place yesterday with photos. I explained that being from Barbados/Jamaica, the staffs' hospitality was Caribbean in nature. It is the BEST hotel to stay at in Berlin.

Family

8/10

Excellent

18 May 2017

Verified traveler

Business friendly near SXF/BER airport hotel

Stayed here the first night because my flight came in late and did not want to be searching for my hotel in the middle of the night. Took the hotel shuttle ($15 Euros) from SXF airport to hotel. Call from the airport and let them know that you arrived, and they will send it over. Stay was fine, no problem. Slept, showered and ate breakfast at their buffet. I paid for the buffet, which I knew from the start. It was reasonably priced in any event. It's a nice hotel, but not really for tourists because it's only real landmarks nearby are the SXF and BER airports. So, think it would be a good business airport friendly hotel. I have stayed in many of these types in other cities and they are quite useful under the right circumstances.