Name: Crowne Plaza Milwaukee Airport
Address: 6401 South 13Th Street, Milwaukee, 53221, US

10/10

Exceptional

01 Aug 2026

Terry

Comfortable bed. I rated amenities as a 3 because coffee area in lobby was unattended so couldn’t purchase coffee or breakfast and pool was out of service, which they told me before booking.

6/10

Pleasant

30 Jul 2026

EILEEN

I ordered room service it took forever to get someone to answer the phone finally someone pick up. I ordered it took forever, I thought someone would deliver my food but know. I called to see what's up. I had to go down to pick it up. Most places when you order room service they deliver it to you. Not this place. Food was cold and not good. The only thing good was the bed was comfortable. The ac was messed up you had to turn it way down for it to kick in. The price was good. Nut don't get food at the restaurant and don't order room service.

4/10

Poor

30 Jul 2026

Jackie

This hotel was a disappointment

10/10

Exceptional

29 Jul 2026

Fahmi

House keeping didn’t clean our room during our stay. The only provided us with clean towels
The coffee machine wasn’t working. They didn’t fix the beds nor did they clean anything in the room

6/10

Pleasant

29 Jul 2026

Francis

Not maintained

4/10

Poor

28 Jul 2026

Ricardo

We were given a dirty room when we checked in. The dirty towels were still on the bathroom floor, the bed had not been stripped, and the trash not thrown away. We were given a different room, but the key would not open the door. After going down to the front desk, three times and getting three different sets of keys, it still would not work. One of the managers gave us her key to use and said they would take care of the issue. They never did. We never got our own set of keys. And the next morning, not even the manager’s key would open our door. Also, the TV would not work and we had to call maintenance right away. Maintenance, however, was very helpful.

10/10

Exceptional

27 Jul 2026

Ardelia

Staff was very friendly and helpful. Rooms were clean and the restaurant onsite staff very friendly and explained each menu item that we didn’t understand. Excellent customer service.

8/10

Excellent

27 Jul 2026

JOSE

One of the staff members at the front desk went out of her way to be rude and unaccommodating because I made my reservation through Expedia. Everyone else was trying to be helpful but she kept overriding whatever the other staff member suggested to help, insisting that we had to wait no matter what.

10/10

Exceptional

26 Jul 2026

kristin

Friendly staff. Rooms clean with comfortable beds. Ample parking.

8/10

Excellent

25 Jul 2026

Jamie

Aloha was very helpful

2/10

Poor

25 Jul 2026

Rebecca

We chose the hotel for the pool and it was empty of water and under construction. The shower drain was so clogged with hair that the water couldn’t go down so we pulled the drain out and a huge glob of hair came with it. There was also mold on the ceiling in the bathroom and the toilet paper holder was broken. There is also no included continental breakfast. Overall not a great place to stay.

8/10

Excellent

24 Jul 2026

Kevin

The curtains were filthy! One side of the curtain had a bunch of blood, boogers, snot and stains all over it.

10/10

Exceptional

23 Jul 2026

Kia

Great staff. Clean rooms. Good location also.

2/10

Poor

23 Jul 2026

Bryce

Crowne Plaza cancelled my pre-paid reservation without any notification.
I arrived with my son to check in and was told by the front desk there was nothing they could do for me, because they “were now overbooked.” When I asked how they could cancel a pre paid reservation, the desk agent told me that they got busy and had been cancelling 3rd party reservations all day to make room for direct bookings.

10/10

Exceptional

23 Jul 2026

Pamela

Restaurant very good. No help with luggage.

10/10

Exceptional

21 Jul 2026

Claudia

Great facility in a great location.

Friends_and_family Friends

4/10

Poor

21 Jul 2026

Tiffany

The TV didn’t work for my first day going into the following day. The phone didn’t work, therefore I was told to use my
Cellphone instead of walking to the front desk when I needed service. Pool under construction!

6/10

Pleasant

19 Jul 2026

suzanne

No breakfast included

Friends

2/10

Poor

19 Jul 2026

Kenneth

This by far was the worst hotel experience I’ve ever had. I didn’t have hot water , towels, my key cards didn’t work. I called maintenance 3 times and they only showed up once to never fix the issue. I had 8 key cards that never worked. There wasn’t a manger on duty and the supervisor was nonexistent. I would never stay here again and I wouldn’t recommend. The staff was very poor and the stay wasn’t to my liking.

Family_with_children

2/10

Poor

19 Jul 2026

Alivia

We did NOT get the room we booked for. We booked for two queen size beds and they gave us one king. The pullout couch was absolutely terrible to sleep on. They told us there was nothing they could do about it.

Partner

4/10

Poor

19 Jul 2026

Richard

We booked the room as we have a teenager that wanted to use the pool after games for his baseball tournament. Pool was closed and being repaired. No mention when booking online, no mention when checking in at the front desk. It is 90+ degrees and 80+ percent humidity... no pool. We left the hotel early and will be talking with our credit card company about crediting at least one day back to our account.

Family_with_children

6/10

Pleasant

18 Jul 2026

Carrie

Check in process was long and backed up, pullout couch in the extra room was small for two people and mattress had a visible stain on it, appreciated the mango leaf restaurants longer hours and attached service; didn’t get to try breakfast as we left before the buffet opened

10/10

Exceptional

18 Jul 2026

Janyrah

Room was clean , had nice air, lobby is beautiful

Partner

6/10

Pleasant

17 Jul 2026

Derek

There was 3 spots of blood on the floor about the size of a nickel by the TV stand. Floors felt dirty and when we checked in and out the desk clerks were on their phones didn’t look up, just asked for payment and pointed toward the elevators.

Family_with_children

2/10

Poor

15 Jul 2026

Damion

I've been waiting for 2 weeks for my deposit to be returned back to me. Called multiple times about it and still haven't been resolved

Self

8/10

Excellent

13 Jul 2026

Mohammad

Elevators not clean and room table was not clean

Family

10/10

Exceptional

10 Jul 2026

James

Everything went well,no problem

Self

10/10

Exceptional

07 Jul 2026

Kristina

Perfect stay for the cubs game!

Friends_and_family Friends

6/10

Pleasant

06 Jul 2026

Moustafa

It s good building but some of the receptions are not friendly
the room service is not done for several days even when I put please make my room

4/10

Poor

06 Jul 2026

ron

The re

6/10

Pleasant

05 Jul 2026

Terri

Breakfast was good for a buffet. Pool is closed. Carpets dirty.

Family

10/10

Exceptional

04 Jul 2026

James

Restaurant on-site was delicious

Self

6/10

Pleasant

03 Jul 2026

Roald

Room lacked being clean. Ice bucket had water in it, there was a few trash items on the floor, no coffee condiments, the disposable cups appeared to be used. We attempted to check in after 4pm; just 2 adults with 1 room; and our room wasn’t ready yet. I guess, since we had to wait, I expected it to be clean. None of these items alone would make me think bad or write this but when it’s all combined! Plus, if I can see these items, what didn’t they do that I can’t see. Ya know?!?

Family

2/10

Poor

03 Jul 2026

Kerri

Cancelled our reservation upon arrival and no communication from crowne royal staff and no apologies even at the time we were told that we had no place to stay with us being from out of town . Phones were at 20% battery , and gentleman the the desk was not even offering advice .

Friends

10/10

Exceptional

03 Jul 2026

Sherrill

It was a very nice stay, although short. Everyone pleasant and helpful. Had a wonderful dessert in the restaurant. Mango flan, so much I could have easily shared.
Would stay there again if I’m going through Milwaukee.

Self

2/10

Poor

01 Jul 2026

JoAnn

Arrived at hotel to be told they were fully booked a year ago due to a convention and Horels.com was supposed to contact me the day before. I had to scramble to find another room on a busy weekend and paid nearly double the cost. Both parties are blaming each other and no one cares if we were inconvenienced or ended up paying extra. Tip: Call hotel to confirm anything booked via third party vendors.

8/10

Excellent

30 Jun 2026

Alejandro

Pool was closed for construction wasn’t aware of pool closer nothing alerted me of such issue booking with Expedia. Room was still not ready at check in.

Partner

10/10

Exceptional

30 Jun 2026

Kimberly

Room was good, outside needs some
work.

2/10

Poor

30 Jun 2026

Gianna

Our employee went to check in at 11pm WITH A GUARANTEED reservations and the \"man\" at the desk said \"we are sold out so we are not honoring and 3rd party reservations\". They sent her away at 11pm with no where to go. BEWARE, THEY CANCEL RESERVATION WITH NO WARNING!!!!!!!!!!!!!!!

2/10

Poor

28 Jun 2026

Michelle

Upon checking in, we were told our reservation was cancelled even after paying in advance!

2/10

Poor

27 Jun 2026

Luke

They canceled our 4 room booking last minute causing us to down double on hotels then had the audacity to send me emails asking how my stay was , this shows complete lack of awareness and competence. I book hundreds of hotels a year never again a crown plaza

Business

2/10

Poor

22 Jun 2026

Ema

The room was given away when my daughter got there at 1AM and they were out of rooms. Imagine paying for a room for your 21 year old daughter who was traveling by herself and her plan landed at 1AM. She took an uber to her hotel, just to be told they had given it away. Even though it was paid for!!! I was not happy when she was in a city, all alone and no hotel rooms left! I would not recomend expedia or this hotel again!

8/10

Excellent

21 Jun 2026

Kari

Room had new carpet which helps it feel clean and new. The furniture was not new. Room was clean.

Friends

6/10

Pleasant

20 Jun 2026

Holly

Hotel was nice but room was disappointing. There was hair on the bathroom floor, drink left in fridge and door had to be slammed to shut.

Friends

2/10

Poor

18 Jun 2026

Hal

Not a towel in the room Had to go down get them myself Stayed 3 days no room service Never they again. Hal W

Business

8/10

Excellent

18 Jun 2026

Collette

It was just so so. I expect more from a Crowne Plaza

Self

2/10

Poor

17 Jun 2026

Stacey

Booked this hotel months in advance. Arrived at 3 pm check in time and rooms were not ready that in itself was not an issue. We had an event and stated we would be back around 11. I asked if we could check in at that time and they said no, but not to worry as we had already paid for the room it is ours. Got back to hotel at 11:15 and they said we have no rooms. I said we have been trying to check in since 3 pm and you said we had a room what changed and staff stated “ if we don’t have rooms we don’t have rooms, there is nothing we can do about it. So we had no room for the night and ended up driving home and changing the rest of the events we had planned

Partner

6/10

Pleasant

16 Jun 2026

Thomas

The room was definitely better than the Super 8 near the airport, that had a power outage that lasted all night and into the next day, so this was the next option. Electricity was a nice amenty here - wish I had been able to try the attached restaurant and breakfast cafe/bar but time didn't allow. The one thing that irritated me was that there was no towel service in the 4 days I was there - had to go to the desk to request them and was told to leave my wet ones outside my door, where they sat, all day. Crowne Plaza will still be an option for return trips - the good outweighed the bad. No mention at all of parking passes required for the large lot (although security was patrolling) so would recommend skipping that in the Orbitz options when reserving.

Self

10/10

Exceptional

14 Jun 2026

Latasha Izella

I enjoyed my stay

Partner

4/10

Poor

13 Jun 2026

Verified traveler

Hair pile on shower shelf and disgusting Keurig water reservoir were not expected at an IHG property. We'll avoid these like the Plague...

2/10

Poor

13 Jun 2026

Demetrius

The hotel staff was friendly and the outside was very well maintained. The staff was excited about the newly acquired IHG branding, but it didn’t live up to that standard. We had to switch to multiple rooms because of the tv not working in our suite. Then, our pull out couch didn’t have a mattress and had white stands on the base that looked like vomit. Definitely would not recommend or stay at again.

Partner

4/10

Poor

13 Jun 2026

Dean

I arrived at airport and called for the shuttle which wasn't available so I had to Uber which the hotel reimbursed me for.
The next morning at 9am there was no breakfast available. I came back that evening no housekeeping services provided, this is when I learned they needed to be requested. Went to the restaurant for dinner no one there to seat you. I ordered Uber eats. The tv didn't work. Pool was closed.

Self

6/10

Pleasant

11 Jun 2026

Caitlyn

The bathroom toilet didn’t work well and we didn’t get any assistance with that. Everything else was okay. It wasn’t super clean but it wasn’t too terribly dirty either. There was someone leaf blowing with a back pack leaf blower at 6:30am on Saturday morning and that was very frustrating.

Friends

8/10

Excellent

09 Jun 2026

James

The hotel is in a great location close to the airport. The staff are very friendly and helpful. My only minor issue is that the bed was very firm, not a big deal.

Self

4/10

Poor

08 Jun 2026

Khaled

The problem with this hotel, the air conditioner was so noisy and they charge me over

2/10

Poor

07 Jun 2026

Lee Kong

No refrigerator, no towels

Partner

6/10

Pleasant

07 Jun 2026

Frank

I have stayed here before and really enjoyed the room as well as the hotel and staff. The restaurant is also not bad at all. The only complaint I have is that they recently locked down all of the balcony rooms. I love balcony rooms and pay extra whenever it is an option, however this last time around I felt like I was duped into paying extra for an option I could not use! The hotel needs to update their information and pricing to reflect not being able to go into balconies!

Self

2/10

Poor

02 Jun 2026

Richhomie

Last option! Look elsewhere

4/10

Poor

01 Jun 2026

Tiffany

Elevator #1 seem unsteady, rooms were not cleaned daily towels not refreshed. Nice staff

10/10

Exceptional

26 May 2026

Daniel

It is always a good experience in chrome Plaza. I’ve been coming to this place for a long time and it’s nice to see familiar faces when you get there.

Partner

4/10

Poor

23 May 2026

bella

Room was not very cleanly, TV was broken, and main outlet by bed did not work. Breakfast staff was friendly. Front desk woman was not very helpful and a bit rude regarding broken TV.

Family

10/10

Exceptional

19 May 2026

Velana

Beautiful

Family_with_children

4/10

Poor

17 May 2026

Michael

Breakfast was $12, buffet. The staff member was friendly…typical buffet menu , nothing special. The parking was decent, they gave me a ticket to place in my window (free parking)

Family_with_children

4/10

Poor

17 May 2026

Thelma

It wasn’t clearly communicated that breakfast is not not complementary at check-in. I understand there is a separate restuarant but it should be said how much breakfast is and guests won’t be inclined to think it’s included.

Also, my room keys kept deactivating which required trips to the front desk. I kept them away from cell phones and chip credit cards and they still deactivated.

Pool was out of order. Ice machine on my floor didn’t work, my boyfriend had to go to the second floor for ice. Front desk staff wasn’t the friendliest when my boyfriend asked about the ice machine, he was asked was he guest on our floor. Heat in our room did Not work at all. I’ve stayed at several Crowne Plazas and this stay was not as I expected and accustomed to.

Partner

8/10

Excellent

16 May 2026

Yesenia

Clean room

Family_with_children

10/10

Exceptional

15 May 2026

Angela

Great facility

8/10

Excellent

11 May 2026

lawrence

All good at hotel. Staff was great

2/10

Poor

09 May 2026

Kyle

Door key problems

Friends_and_family Friends

8/10

Excellent

08 May 2026

Rosalba

Clean room

Partner

10/10

Exceptional

01 May 2026

Yareliz

The room was clean, the staff was really nice and friendly!! Our TV would not work and called the front desk and she was able to send maintenance out to fix it right away!

Partner

4/10

Poor

30 Apr 2026

Christy

From the moment I approached the front desk, the staff member seemed annoyed that I was there. When I stated I was checking in, her response felt dismissive, as if I didn’t understand what I was doing.
During the check-in process, I was told I needed to pay a $50 deposit. This was confusing to me since I had already prepaid for the room. When I asked for clarification, her explanation was unclear and came across with noticeable attitude. I calmly asked her to explain it more clearly, as I simply wanted to understand the charge. Eventually, she clarified it was a standard deposit, and I paid it.
After receiving my room key, I went upstairs only to find that it didn’t work. I had to return to the front desk, where I was then reassigned to a different room due to what I was told was a battery issue.
Overall, the interaction felt unwelcoming and unnecessarily frustrating. A more patient and professional approach would have made a significant difference in the experience.
Additionally, it was disappointing that the coffee bar was not open at 8 AM, which felt like a missed basic amenity for guests starting their day.

Self

4/10

Poor

24 Apr 2026

Sarah

1

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Tamika

Clean and very nice staff

Self

10/10

Exceptional

22 Apr 2026

Tamika

Very nice staff very clean rooms

Self

2/10

Poor

20 Apr 2026

Diego

My family and I walked in and were impressed on the front of the house, interior look; however, the exterior was a little rough. The lady at front was friendly, but we walked up to our rooms and they were disgusting. There was a stain on the bed, loose toothpicks and debris, really bad water damage along the windows and bathrooms, and some of the lights did not work in the room, there was also hairs on some of the beds. We went downstairs and canceled our stay. Staff were really friendly; however, this did not make up for the lack of cleanliness in this hotel.

Friends_and_family Family

2/10

Poor

19 Apr 2026

William

The pool I asked for because I had kids with me and the pool was under construction. The room was not a suite. The first we got the sheets were not changed so we were given another room. The next room tv didn’t work. The breakfast was horrible. The room had a bad smell. The sink as well water overflow because it was hair in drain when entered the room.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Donal

The room was clean! Convenient for a last minute room booking was surprised to see the upkeep on the hotel itself would book again if in a pinch!

Partner

10/10

Exceptional

12 Apr 2026

Mariah

Staff made the trip! They were accommodating, helpful, warm, and encouraging! The girls were a bit unkept but that didn’t ruin our trip. We enjoyed the onsite breakfast as well!

8/10

Excellent

12 Apr 2026

Manjue

bathroom wasn’t cleaned well and had maintenance being done during our stay

Partner

10/10

Exceptional

02 Apr 2026

Gisslaine

Clean room easy smooth check in

Partner

8/10

Excellent

30 Mar 2026

Jeffrey

Comfortable place to stay with flying out the next day.

Friends

8/10

Excellent

30 Mar 2026

Catherine

The pool and hot tub were closed for repairs. The TV did not work and we called a maintenance person who fixed our connection. The two queen beds were comfortable. There is a fridge in the room but no microwave. The fridge is very cold.

Partner

4/10

Poor

29 Mar 2026

Mohammed

Breakfast menu was okey but it takes at least 20 minutes to serve. This is too much. Rooms entry lock condition is very bad

Friends

2/10

Poor

29 Mar 2026

Susie

The staff was friendly but very overwhelmed as they seemed understaffed. The elevator didn't work so we took the stairs. Our room was not as anticipated as a one bedroom suite with a pull out full bed.....it was a regular room with a couch. The TV didn't work so we let the desk know. We got back late for the day only to find the pull out bed was the size of a cot and had no mattress or bedding on it. The front desk told us they would call the maintenance guy to let him know but 45 minutes later we still had nothing. It was now 11pm and my husband went down again to ask and they ended up giving us another room with two queen beds. It was a nightmare. In the morning we went to breakfast and the wait was long but only because they had one woman doing the job of three people with serving, cleaning, and waiting on tables. I feel bad for the people working at this place but it was not a good experience.

Family

10/10

Exceptional

28 Mar 2026

Lassity

Comfortable place to stay before an early morning flight!

8/10

Excellent

26 Mar 2026

Rae Ann

We had an early flight ,so we didn't have the opportunity to have breakfast. However parking is provided for a fee, and free shuttle. Pool was closec and coffee shop was not open on both occasions. Staff service good ,room fine. Restaurant on premise.

Partner

8/10

Excellent

24 Mar 2026

Melissa

The pool was not open, the Cafe was not open. Basically the 2 amenities were not available.

2/10

Poor

23 Mar 2026

Shaleica

First of all, when I got there, they need to do something about their lines. I understand that pilots and flight attendants come in for a restful night, but please respect other people when they arrive as well. I am a paying customer and should be taken care of too. You don’t know if I just got off a flight and was trying to get somewhere as well.

Other than that, I would like my funds back because the hotel was dirty and I had to switch rooms twice. When I did switch rooms, the room was okay, but I wiped off as much as I could myself. When I took a bath, the water would not go down the drain. I didn’t have time to stop at the front desk because I had to get back on my flight, so that’s why I’m sending this message so someone can reach out to me.

This hotel represents itself as a good hotel, but there were too many coworkers standing in the hallway just looking at you. Please do not put me on a floor where your employees stay — it feels kind of weird and uncomfortable.

I also feel like this hotel is under different management because it used to be different people who respected your boundaries and the hotel used to smell fresh. The pool was out, things were everywhere, and if you want people to book with you, you should let customers know ahead of time that the pool and breakfast are not available.

This experience was upsetting one star

Friends_and_family Family

4/10

Poor

14 Mar 2026

Martha

The elevator was not working during my 5 night stay. I asked for my room to be cleaned after my 3rd night and nobody showed up. I asked again and no one came to clean my room. All I wanted was clean towels and for them to empty trash. The power went out during my stay and was surprised you didn’t have a back up generator for security reasons…..it was pitch dark in the room and glad I found my phone to find my way around the room.
It’s a really nice hotel and the lady at the front desk was very friendly but you need to work on improving housekeeping and making sure elevators get fixed in a timely manner.

4/10

Poor

14 Mar 2026

Mark

Something has definitely changed since our last stay... felt unsafe, police in the parking lot arresting people, came into the bar,

6/10

Pleasant

08 Mar 2026

Brian

The bathroom was kinda rundown painted over and was very very bummed out that the pool and hottub was not working

10/10

Exceptional

07 Mar 2026

Ralph

Very friendly staff, the restaurant offers excellent food.

10/10

Exceptional

06 Mar 2026

James

Great location for airport. Friendly staff. BEST INDIAN FOOD EVER!!

Partner

8/10

Excellent

04 Mar 2026

Naarah

The front desk woman who greeted me when I arrived and even her son who worked the next day, were so kind, helpful, happy and accommodating. They actually made my stay here delightful.

Self

6/10

Pleasant

02 Mar 2026

Erica

We were there for a convention so having the room for the event right there off the lobby was great. Rooms were not as clean as they could have been. There was still food in the fridge when we checked in. The faucet leaked all over the counter when on and the heater was VERY noisy.
Convenient but we were only there for one night.

8/10

Excellent

26 Feb 2026

Arturo R

The hotel in general was good for the price. Easy reservation and quick check in. On the down side, I should mention that the coffee bar at the entrance is a concession and there was nobody in attendance for hours, even when it was supposed to be open. But to be fair I was there only one day.

Friends_and_family Friends

2/10

Poor

22 Feb 2026

Samantha

Tv didn’t work, someone walked in our room unannounced with a late check out, no toilet paper, one tissue. Terrible.

Partner

4/10

Poor

22 Feb 2026

Jim

I booked this because I wanted a pool and hot tub. We checked in and went to supper with a friend. When we got back there was an event there. So I asked where the pool was. The front desk clerk said indignantly, \"it has been closed for months. \"It was on our website.\" I told her, \"Well it is not on Expedia.\" It was very disappoint to our graddaught who wanted to swim.

Family_with_children

6/10

Pleasant

21 Feb 2026

John

Shuttle to airport was excellent. He was ready early so arrived at the airport early and not stressed. Felt bad we weren’t able to tip but we had spent all our cash the night before.

Partner

6/10

Pleasant

20 Feb 2026

Derek

Older motel but in good condition. Was supposed to get a voucher for breakfast for the restaurant motel failed to tell me. Swimming pool was down for major repair but notbing was said when making the reservation

Family