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Potawatomi Hotel & Casino
Milwaukee - WI · United States
1611 West Canal StreetView location
9.2/10Excellent1,821 Reviews
Cleanliness9.4/10 9.4
Service9.0/10 9.0
Comfort9.4/10 9.4
Condition9.4/10 9.4
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Potawatomi Hotel & Casino
Try your luck at the casino and enjoy other recreational amenities, which include a sportsbook. This hotel also features concierge services, a television in a common area, and a banquet hall.
Enjoy American cuisine at Canal Street Café, one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee. Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Planning an event in Milwaukee?
This hotel has 60000 square feet (5574 square meters) of space consisting of conference space and 10 meeting rooms. Free valet parking is available onsite. Make yourself at home in one of the 500 guestrooms featuring refrigerators and flat-screen televisions.
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With a stay at Potawatomi Hotel & Casino in Milwaukee (Menomonee River Valley), you'll be steps from Marquette University and a 2-minute drive from Harley-Davidson Museum. This casino hotel is 1.2 mi (2 km) from The Rave-Eagles Club and 1.7 mi (2.8 km) from Fiserv Forum.
Make yourself at home in one of the 500 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided on request.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Planning an event in Milwaukee? This hotel has 60000 square feet (5574 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.
Popular amenities
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
Car recommended
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 50 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- A car is recommended for transportation to and from this property.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
-
Minimal age
21
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Optional fees
- Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Marquette University
0.1 km / 0.1 mi
Potawatomi Bingo Casino
0.1 km / 0.1 mi
Pabst Mansion
1.4 km / 0.9 mi
Harley-Davidson Museum
1.5 km / 0.9 mi
Al McGuire Center
1.5 km / 1 mi
The Rave-Eagles Club
1.7 km / 1.1 mi
Aurora Sinai Medical Center
1.7 km / 1.1 mi
Mitchell Park
1.9 km / 1.2 mi
Milwaukee Public Museum
1.9 km / 1.2 mi
Great Lakes Distillery
2 km / 1.2 mi
The Shops of Grand Avenue
2.1 km / 1.3 mi
Baird Center
2.1 km / 1.3 mi
Mitchell Park Horticultural Conservatory
2.2 km / 1.4 mi
Miller High Life Theatre
2.3 km / 1.4 mi
Milwaukee Area Technical College
2.3 km / 1.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 500
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Secure parking
- Bellboy service
- Lift access
- Shop
Show 14 more facilities & services
- Concierge
- Luggage room
- Clothes dryer
- Café
- Restaurant: 3
- Banquet hall
- Conference room
- Meeting room: 10
- Business centre
- Casino
- TV lounge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 21
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
QUADRUPLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPotawatomi Hotel & Casino
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Potawatomi Hotel & Casino
100
reviews shown
Rebecca
Very clean and up to date property. The only comment that I have is the little convenience store they had was never open.
Troy
The room was nice with plenty of space but some of the furniture looked well used and needs replacement. Also, I was given a $20 food credit and told to charge to the room to use it. My breakfast was fully charged to my credit card instead of the difference between total and food credit. I messaged the hotel and awaiting a respI de.
David
Love the Casino and the Room was Nice but it needed vaccumed better
Vicki
The room was so clean. You could eat off the floor..
Jennifer
Overall good experience. Seamless check in & check out.
Coral
We stayed here to watch the Brewers play baseball Fri-Sun. It was easy to take the shuttle. The staff was super friendly. The rooms were clean. Casino had all the games. We ate in the food court, the servings were big and the food was good. Breakfast in the cafe was convenient and the servings were so big we split the food the next 2 days. All very reasonable and delicious. We played video poker at the sportsbook bar, the bartender was awesome. We would definitely come back here!
Donita
Wasn’t sure if just by dropping of the key in the key box automatically checks me out
Denise
Hotel was very clean. Food court in casino was amazing with a wide variety of options and large portions! Thankful for the mini fridge in the hotel room for leftovers! Staff extremely helpful and professional. Will definitely stay again.
Michelle
Great casino and really nice hotel rooms. Excellent selection of restaurants onsite as well.
Drea
Enjoyed staying here. Nice hotel
Jeffrey
Hotel room was great! Two dbl bed room was large, modern, and clean. Hotel itself is not smoky either, as casino limits smokers to small areas now, very nice stay overall.
Sherri
I was nervous about staying at a casino, however it was beautiful and very well maintained. The rooms and bathrooms were very clean and beautiful. The restaurants were nice with fast service. The casino was lively with fun music. We stayed following a Milwaukee Brewers game. It was a great way to end a fun filled day.
Bethany
Not a great place to stay with kids. No kid activities, pool or easy food access. But for adults, the hotel and casino are beautiful! Many gaming options. Gorgeous rooms. Very affordable
John
Great place for a stay. Casino, place to get a bite to eat and clean room.
Katherine
Staff was very helpful, and great service to/from Miller Park!
Adrian
Great hotel, clean room, well kept and fantastic restaurants. The staff was beyond awesome, big props to you guys for keeping running so well. One and only complaint is the loud neighboring rooms. It felt like the walls were paper thin at some points. Maybe we just got the people with no respect for others after the late hours of the night or sound just carries, I don't know. Otherwise all good.
Jessica
Lovely place to stay.
Courtney
It was awesome! We always stay up here
Jacqueline
Great stay.
Joanne
Stay was fine. Had no issues with the room. Parking garage was very confusing due to one side being closed off. In the morning there was no signs directing how to leave. Streets were closed getting from highway. Since it was my first time visiting was a little concerned. Is very close to ballpark so a good option to stay after. I did see families staying at hotel but there isn’t much for them there. We stayed for the Oshkosh air show. Was about an hour or so away and reasonable compared to other hotels closer to show.
Wednesdays there is a buffet special but did not try it. I believe it was 28.00. I am getting older and can’t eat as much anymore to justify a buffet.
Other than that I would stay here again
Wednesdays there is a buffet special but did not try it. I believe it was 28.00. I am getting older and can’t eat as much anymore to justify a buffet.
Other than that I would stay here again
Derek
Very nice hotel lots of slot machines. I was expecting more of a variety of table games, including three card poker and deuce is wild. But that’s OK. I was hoping to find some lower Bacharach tables and all I could find was $50 minimum. I’m used to going to casinos and finding $10 tables.
The hotel room was really nice and clean. I was really impressed by the shower. Also the touchscreen/iPad in the room was nice. Everything was at your fingertips. I would definitely be back.It’s
The hotel room was really nice and clean. I was really impressed by the shower. Also the touchscreen/iPad in the room was nice. Everything was at your fingertips. I would definitely be back.It’s
Karen
Great place to stay to see a ballgame. Shuttle to ballpark was easy and inexpensive. Tables in casino were nice and the food court was handy to have
Will
I really enjoyed my time here. When I arrived I thought it was an inconvenient location. It turned out that was not the case. Surprisingly it did not have a pool, but we probably wouldn't have had time to use it. The internet was excellent.
Michelle
clean room, clean casino
Heather
Rooms were clean and comfortable. Easy to get around town and shuttle to baseball game.
bridget
Everything was pretty good employees very helpfull
Samantha
Definitely I will return in the future.
Lauren
Room and grounds were very clean and smelled so good. Staff were friendly. Using valet was confusing at first; we eventually had to get out of our car and ask for help as no one came to help us. Lots of food and drink options. Fun place to stay!
Seth
Good experience and very convenient parking
Charla
I will always stay here when I visit my home town ❤️
Doug
:)
Rogelio
The staff was not friendly at all. From the front desk to the staffing at the Market Place area. I will never come back to this casino again.
Ryan
Check in was smooth and very friendly.
Room was very nice and clean.
Service at Rock N Brews could definitely use some work.
Room was very nice and clean.
Service at Rock N Brews could definitely use some work.
Kris
Very clean and great staff.
Anne
Very clean and safe. Room was clean and cold
Adrian
We had one of the best experience staying in this hotel/casino. As soon as you walk in the air smells amazing the staff is very welcoming and the environment is very clean. Our room was more than we expected and had such an amazing view, we were extremely satisfied with our stay and will visit again in the future. Thank you for such a great experience we will be back.
The casino part was great as well it’s connected to the hotel and even though we didn’t win, we had a great time there. Casino is 2 floors and full of fun, I highly recommend it.
The casino part was great as well it’s connected to the hotel and even though we didn’t win, we had a great time there. Casino is 2 floors and full of fun, I highly recommend it.
Anthony
Rooms were exceptional. Stayed in room 901 which was a corner room. Views were great. Room was spacious and clean. Easy to navigate the amenities through the Android pad provided. Staff was knowledgeable and pleasant. Wouldn’t hesitate to stay here again.
RICHARD S
The front desk staff (Mike) was extremely congenial. All the floor staff and Bartenders were very helpful. A - 1...
Crystal
Always a good time staying at this hotel. Rooms are clean and beds are comfortable. Stayed in the top floor and the view was pretty.
Beth
Hard to stay with kids as several amenities are within the casino portion and kids cannot walk through. The shuttle to the ball park is not reliable and left us at the ball park. Rooms were nice but just kept running into issues. Would probably think twice before picking it again.
Scott
Solid stay. Long walk to parking garage
Carlos
Check in and out staff was not friendly. The only friendly person was Mark.
Mary
Expedia were supposed to give me $20 food credit and was told to mention it to staff as I did they seemed confused and told me to just charge it to the room so I did exactly what they told me after leaving I was charged an additional $28 for food
Jennifer
Overall better than most properties. A microwave would be nice but I suspect then want you to dine in the casino. Other patrons commented on the lack of view. Enjoyed the free parking but traversing thru the casino is kind of a hassle. Valet is available.
Pearl
casino
Adam
Great stsy
Chris
I really enjoyed my stay here. The room had a casino, and that was part of the reason for my stay.
Mark
Obviously, we enjoyed the casino which was spacious and clean. The room was adequate size wise and the bathroom setup was quite comfortable for 2 people.Ate at the steakhouse and food was excellent. We did have some issues with communication and the front desk. Asked to have our room cleaned which was what they told us to do upon check in but retuned later in the day to find room not cleaned. Also told front desk that our tablet in our room was not working. Nobody was ever sent to fix it as promised. Not a big deal except the tablet is what you are asked to use to access hotel services. Our air conditioning was not working properly which we reported twice but it was never addressed. Hotel location was convenient to wedding we were attending but will have to give some thought as to whether we will return to stay again. Valets are WONDERFUL though…very helpful😊
Erikka
Such a fun stay, clean room and late night eats!
Tiffany
Beautiful hotel! My mother inlaw fell and was injured. The staff and security were there immediately. The staff was amazing. They gave great first aid. Our room was beautiful.
James
I liked everything about the property. Will def stay again during my next visit.
Travis
Very nice hotel, will stay again
Tera
C
Kelly
Room was nice, did stay 2 nights they gave us a room with a attached door..and had to listen to screaming kids for 2 nights called down and staff was not very helpful just sent up security second night went to desk manager still didn't help.said they over booked and could not gets us a new room. Said even though children cant be in the casino they can stay in the rooms..I thought this was ridiculous.
Not happy
Not happy
Frankie
My stay at Potawatomi was great. The staff was very accommodating and friendly. The only hiccup was the water pressure from the bathroom faucet was really slow.
Diane
Staff at hotel was not helpful. Our remote control didn't work and it took almost 2 hours for someone to come to the room to fix it. We had no idea what restautants were available or what amrnities they had.
Tracy
Staff very helpful. Loved the bartenders!
Connie
N/A
Laura J
The place was a little hard to get to. The staff were very friendly and the room was great.
Eduardo
The rooms were clean and comfortable, also location was good to go to the baseball stadium. It’s not a whole lot to do in Milwaukee. It’s a great place to stay to give yourself some nightlife.
Erin
Loved staying here the hotel in casino was clean.Everybody was friendly
Beth
Casino is clean and fresh, no smoking is fabulous.
Jessica
Decent
Dana
Hotel and rooms were nice and clean. I enjoyed our king bed and had plenty of pillows. The one negative for me was check-in. The parking ramp is on the backside of the hotel but to access the hotel from there you have to walk through the whole casino.
Not good for us since there is security to enter through here and my wife has health issues so she is in a wheelchair and couldn’t help carry anything.
When we pulled in to check-in they would not allow us to leave the car without at least one person staying behind in the car (I now realize this was probably to get us to use their valet parking). It was only me and my wife and I had to push her in the wheelchair, so no way to unload the car and park here with one of us staying in the vehicle.
When I questioned the clerk upon registering if I am supposed to go to the ramp behind the hotel to park, she responded you can do that, it’s free. (Again, I realize now their preference was to have me pay for valet parking, but we just wanted to unload quickly and get to the Brewer game).
Otherwise, we enjoyed our stay at the hotel.
Not good for us since there is security to enter through here and my wife has health issues so she is in a wheelchair and couldn’t help carry anything.
When we pulled in to check-in they would not allow us to leave the car without at least one person staying behind in the car (I now realize this was probably to get us to use their valet parking). It was only me and my wife and I had to push her in the wheelchair, so no way to unload the car and park here with one of us staying in the vehicle.
When I questioned the clerk upon registering if I am supposed to go to the ramp behind the hotel to park, she responded you can do that, it’s free. (Again, I realize now their preference was to have me pay for valet parking, but we just wanted to unload quickly and get to the Brewer game).
Otherwise, we enjoyed our stay at the hotel.
wayne
Very nice stay for a Brewers games and sportsbook. Shuttle service was excellent!
Lada
You don't really need to leave the hotel for anything. They have it all. This coming from someone who doesn’t gamble.
Brittany
I appreciated everything it had to offer
Marcos
It was good I like Milwaukee in general…. Good at casino is good
Michael
Great stay. Super clean and tidy
Melinda
Had a great day in Milwaukee. Returned to the hotel and casino happy as ever and a security guard treated us so poorly it just ruined the day. He almost didn’t even let me in the casino even though we had a room. The only staff that was nice there was the lady at the hotel check in. Valet parking was rude. I wish I would have stayed elsewhere for half the cost, but wanted to stay at a place with a fun friendly atmosphere. Did not get that at all. I must say the Chinese food restaurant in there was phenomenal, food great and friendly staff, I wish I remember the name of this place. Yeah all in all, hotel, nice, but not worth the money compared to other places in town, with rude customer service.
Tina
We should have been told when we checked in they were short staffed. No one came to our room and we called down for fresh towels, sheets and items in our room we were brought towels and sheets for us to change our own bed linens. Please do not misunderstand, I can change my own linens, but you stay at a hotel so you do not have to do that.
The bed was hands down one of the worst beds to sleep in we have ever had. It is very hard. My husband had a hard time with the fun size pillows as well.
We ate one morning in the cafe off the lobby and it was the worse service ever. The waitress was mediocre at best. She did not have the demeanor to handle a busy day. The faces and attitude of the staff in there was not good. We should have been asked if we ever stayed there before, and advised there was a buffet. We did both know that until after we had already ordered. My son-in-law asked her to cancel his and give him the buffet, in which she responded she was not sure how to do that.
Definitely not a place we would recommend to our family and friends.
The bed was hands down one of the worst beds to sleep in we have ever had. It is very hard. My husband had a hard time with the fun size pillows as well.
We ate one morning in the cafe off the lobby and it was the worse service ever. The waitress was mediocre at best. She did not have the demeanor to handle a busy day. The faces and attitude of the staff in there was not good. We should have been asked if we ever stayed there before, and advised there was a buffet. We did both know that until after we had already ordered. My son-in-law asked her to cancel his and give him the buffet, in which she responded she was not sure how to do that.
Definitely not a place we would recommend to our family and friends.
Candace
Room very neat but not dusted everything else was good
LaMaria
Nice relaxing stay.
Patrick
Clean room and friendly staff.
Tim
Amazing staff and room/view
Debbie
We didn’t get the room we booked and many things like bathroom fans didn’t work
Melissa
Love the rooms and the casino is awesome!
Jessica
Very nice hotel!
Peggy
The staff was so nice. The parking is free. The room was quiet and comfortable. And the food was fantastic. I loved my stay for Summerfest.
Paul
The staff was very helpful and friendly, the view from our room was great
Megan
We realize they were very booked for summerfest, but staff was so kind and prompt. Plan to stay again, loved it!
Anthony
Great place to stay
Thomas
When they post \"No Guns\" signs, it is a good indication of the clientele to whom they cater. Not a place that I recommend for anyone.
Jeff
Nice and clean hotel . It smell great for a casino. I was there Sunday, Monday , Tuesday. Only thing negative was a couple restaurants were closed so nowhere to eat breakfast . Enjoyed my stay
Patricia
We only stayed 1 night but we were impressed! All staff we encountered were professional and friendly. Our room was clean and well maintained, as was all of the property saw we. We will definitely stay again and have already recommended this hotel to friends.
margaret
Breakfast is inconvenient on Mondays and Tuesdays. Food options are also a challenge. Hotel rooms, while they're clean, are tired. Technology in the room is not very user friendly and when I asked the staff member to come up, they never showed. Short of that, it was fine.
Laura
Casino offered free transportation to the baseball stadium if you place a bet. We did. No one checked our wrist bands and allowed everyone to board. After the game there were hundreds of people waiting for a ride back and only one van that held twelve doing transport. I felt like I was duped into placing a bet. After waiting for an hour, we called for an Uber. Shame on the casino.
Phil
Convenience to Milwaukee attractions is a plus! Second time staying here and enjoyed it again. Would be nice if breakfast cafe would be open on Monday and Tuesday though.
Dennis
Nice casino I wish the beds were more comfortable and water pressure higher nice place comfort definitely could improve
Jay
Everything was great... Clean, comfortable rooms, good location, reasonable cost for the room. The negative is the valet service, where it takes 45 minutes to retrieve your vehicle (leaving on a Wednesday at 10 am). Otherwise, we really enjoyed Pottawatomie.
Fiona
Great time!
Julius
I was charged twice on my credit card for the same stay.
The duplicate charge caused significant financial hardship during my vacation by reducing the funds I had budgeted for my trip, including my entertainment and gambling budget for the week.
This billing error disrupted my vacation, caused unnecessary stress and inconvenience, and prevented me from enjoying the trip as planned. I request that the duplicate charge be refunded immediately and that this matter be resolved promptly. Still waiting on the reverse charges.
The duplicate charge caused significant financial hardship during my vacation by reducing the funds I had budgeted for my trip, including my entertainment and gambling budget for the week.
This billing error disrupted my vacation, caused unnecessary stress and inconvenience, and prevented me from enjoying the trip as planned. I request that the duplicate charge be refunded immediately and that this matter be resolved promptly. Still waiting on the reverse charges.
Shelly
Highly recommend. Thank you
Gail
The bell hop man was amazing! I don’t remember his name but he was there every day we were. Even after waiting for our car from valet for 35mins, he came up and asked how we were and when I told him how long we were waiting for, we had our car less than 5mins. Only other issue was the water pressure in our shower (there was none). Everything else was perfect!
Melanie
This was the cleanest hotel I have ever stayed at, all staff I spoke to were super friendly and helpful. This is prob the best hotel I have stayed at for this price point and I will def be back. So many extras too that I didn't know about!
Kathleen
Hotel charged me for three rooms when I only reserved two. Then I got an email from your hotel that the third room was cancelled. Unfortunately, they charged my credit card for the third room. I expect a full refund on this charge.
Stacy
Clean room, love staying here!
Taylor
Clean and comfortable. Enjoyed the casino being open late. However, the staff, while polite, did not have answers to any questions, and the ballgame shuttle abandoned everyone at the ballpark. Not worth the price.
Tina
Great stay!
Ellen
Clean property, comfortable rooms/bed, free parking, and helpful staff, and great location with reasonable rates.
Location & surroundings
Potawatomi Hotel & Casino
1611 West Canal Street, Milwaukee, United States
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Potawatomi Hotel & Casino
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