Name: Holiday Inn Milwaukee Riverfront
Address: 4700 N. Port Washington Road, Milwaukee, 53212, US

4/10

Poor

03 Aug 2026

RICHARD

Tanya Taylor was the staff member at check in. I travel frequently for work and have NEVER been told \"breakfast is NOT included! You do NOT get breakfast!\" And there was no talking to her about it. But Monica made it right, she apologized and provided a breakfast voucher. Breakfast was delicious. The rest of the staff was wonderful, especially Monica and the housekeeping people. Rooms were clean, but the bed wasn't very comfortable. Great location.

4/10

Poor

29 Jul 2026

Cynthia

Here’s a balanced review that highlights both the problems and the positive experience with Tanya:

Our stay was disappointing overall. When we checked in, we were given the wrong room, and the night staff was not very helpful in resolving the issue. During our stay, one of the elevators broke, which meant we had to walk a considerable distance and use another elevator. The hotel was also uncomfortably warm throughout, including the guest rooms and hallways, making it difficult to relax.

Another surprise was that breakfast was not included with the room, and the price was much higher than expected.

The one bright spot of our stay was Tanya. She was friendly, professional, and genuinely helpful. She took the time to assist us and made us feel like she cared about our experience. Her excellent customer service stood out and was greatly appreciated.

Unfortunately, the issues with the room, staff response, elevator, temperature, and expensive breakfast outweighed the positives. We hope the hotel addresses these concerns because it has the potential to provide a much better guest experience.

8/10

Excellent

28 Jul 2026

Anna

It was in a good location.

8/10

Excellent

23 Jul 2026

Tara

Clean room and bed was comfy

4/10

Poor

21 Jul 2026

Tamy

If you are looking for a quiet
Place for one night, this may be a good choice.
For longer stays without a vehicle, I would not recommend this place. It has significant limitations on eating/restaurant. Make sure
To note the restaurant advertised on line is closed and has been since Covid. Why they still advertise it, is anyone's guess. There was no microwave in the room when I asked why she said I had to pay extra for that...which is something I've never heard of. Also servicing of the rooms is either not there or very inconsistent. Even asking for service after a three night stay failed to get my room serviced. Before leaving for the day, I requested service again for my last night by writing on a door card Please Service Room, which was then only partially serviced. Staff was overall pleasant- one housekeeper stood out and went out of her way to take care of my friend and I at checkout.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2026

Lacey

They never cleaned the room for my entire stay?

Friends_and_family Friends

2/10

Poor

20 Jul 2026

Latarre

Didn’t like every single person coming in had to wait on there room due to double booking. It’s almost like it’s a practice of the Hilton.

I was seconds from calling my credit card company and filing a refund for service not rendered.

Never again

Family_with_children

6/10

Pleasant

17 Jul 2026

Julie

Friendly staff
Clean appearance however the musty smell was powerful
Stricter policies need to be enforced for people smoking weed. Having people smoke right outside the entry door is bad enough but being able to smell it in the bathroom since the ventilation system connects was awful.

6/10

Pleasant

17 Jul 2026

Johnny

room had an odor. security deposit still has not been reimbursedmore than a week after checking out

Partner

10/10

Exceptional

14 Jul 2026

Ben

Bedroom was clean. Staff was helpful during my stay. Easy to find parking spaces. Breakfast area was a bit dirty.

8/10

Excellent

12 Jul 2026

Jeff

Convenient location off the hwy. Good quality breakfast with above average offerings. Happy with the choice of hotel for the evening.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Sarah

Room was clean. Staff was friendly and helpful. We did not have breakfast there or utilize the bar.

The pool and hot tub were dirty. The pool floor and stairs were slippery which means there is bacteria/algae present. The hot tub had quite a bit of debris floating around. This was a let down especially when you are traveling with kiddos who love to swim.

Family_with_children

4/10

Poor

08 Jul 2026

Reilly

I got to the hotel about an hour after check in and was told that they had no more available rooms of my reservation type, though I had booked months ago. The staff member, I think her name was Kiana, was very kind and doing her best to help, but she was the only person working during a large rush of people trying to check in, and she was unable to change my reservation to a different room type without an override from her manager, who was not on premise and who Kiana was struggling to reach. Additionally, during the hour that I sat in the lobby waiting for the manager to call back and help sort out the issue, two other guests who had checked in called down to say that their rooms were not clean and had to come back down to be reassigned.
After over an hour I finally checked in. When I got up to my floor there was a pair of underwear lying on the ground outside the elevator, and ice machine was broken.
When I checked out the next morning (I was only staying one night) I told all this to the manager, who seemed annoyed that I wanted to talk to her and told me to complain to Expedia about it.
This happened on the first day of a large festival occuring over Fourth of July weekend, and in my opinion there's absolutely no excuse to leaving one, singular person to staff the front desk during peak check-in hours on a day like that. She did an amazing job with what she could but if rooms aren't clean and phones are ringing off the hook maybe you need to hire some staff.

8/10

Excellent

05 Jul 2026

Martha

Convince

Partner

10/10

Exceptional

05 Jul 2026

Jaylin

Everything was good

Partner

10/10

Exceptional

02 Jul 2026

Jodi

Clean and convenient

Partner

6/10

Pleasant

29 Jun 2026

Jennifer

.

Friends

4/10

Poor

28 Jun 2026

Cynthia

Our room smelled so bad!!! Room 339. Strong odor of mold. We were in a hurry to get to our event..turned off tye fan snd sprayed hoping it was gone when we got back. Nope!!! Staff was great
Older property. Old carpet. Mattresses were not great...

Friends

2/10

Poor

28 Jun 2026

John

It was a mess from the start. Paid way to much for a dirty room. Closed the pool because they were understaffed. Do yourself a favor dont go

Partner

4/10

Poor

27 Jun 2026

Sara

No hot tub, no pool- half the reason we originally booked. The restaurant was closed. Bed was uncomfortable, water pressure in the shower- even on second floor-wasn’t good. Clearly they “updated” but cut corners. Sooooo much noise. Anytime a door around you opened or closed it was sooo loud.

Partner

6/10

Pleasant

23 Jun 2026

ROBERT

The pool and hot tub were closed and we were not notified about this.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Kamron

21+ check in

Partner

10/10

Exceptional

21 Jun 2026

Julius

Peaceful

6/10

Pleasant

18 Jun 2026

Nidhi

Rooms are decent sized, amenities were not open yet like pool. The area surrounding is pretty much just hospitals and offices, so will need to fo further for shopping or eating out e.t.c

Business

10/10

Exceptional

18 Jun 2026

Lisa

Staff was nice. Bartender was very good

Friends

2/10

Poor

18 Jun 2026

Cassie

Everything was closed and no breakfast

Partner

6/10

Pleasant

17 Jun 2026

Miguel

Service was great. Location good. Breakfast not included, have to pay extra per person. Wish could have used the pool.

Partner

10/10

Exceptional

17 Jun 2026

Tiffanie

Very well kept. Staff was very welcoming and plenty of parking in the parking lot. We aren't familiar with the area and definitely felt comfortable. We will for sure be back for any other event held around down that way.

Partner

4/10

Poor

11 Jun 2026

Moh'd Ragheb

Room floor carpet was very sticky. Room #312 avoid it if you want to stay against my advice.
Pool was closed. Completely coffee pods in room are not replaced daily as you would expect. So, bring you own your own coffee pods.

Self

2/10

Poor

09 Jun 2026

Antoinette

Nothing but problems
Terrible

10/10

Exceptional

09 Jun 2026

Toni

Great place to stay, convenient and clean with friendly helpful staff!

Partner

10/10

Exceptional

07 Jun 2026

Babatunde

Great

10/10

Exceptional

07 Jun 2026

Grant

Everything!

6/10

Pleasant

06 Jun 2026

Amy

This hotel was very up and down. I came to check in and there was some kind of problem for me and a bunch of other people in the lobby. They eventually fixed it, but I've never experienced a more cumbersome check in. My room did not have a mini fridge, but my friend's room did. I had a king bed and a pull out sofa, which did not have sheets or blankets. We went to ask for bedding, but were told there was none left! The pool and hot tub were fine, but had peeling paint. (Pool and hot tub will be closed for a few weeks, hopefully they'll fix that then.) We had to call twice to get towels brought to the pool. The view of the river was nice, and the room was clean. We didn't have the breakfast because it seemed pricey for what was there.

Friends

2/10

Poor

01 Jun 2026

Ken

The front desk staff were very friendly during check-in and remained helpful and courteous whenever I returned with questions. Unfortunately, that was the only positive aspect of my stay. The complimentary soap, shampoo, and conditioner dispensers in the shower were all empty. There were also no disposable drinking cups in the room, which is a standard amenity at most hotels. The elevator was extremely noisy and could be heard throughout the night, making it difficult to sleep. The hot tub was only lukewarm, and the pool was uncomfortably cold. We also paid $17 per person for the breakfast buffet, which was very disappointing. The food quality was poor, items were not replenished in a timely manner, and the selection was no better than what is typically offered as a complimentary hotel breakfast. Overall, the experience did not meet expectations, and I would not choose to stay here again.

Family_with_children

10/10

Exceptional

31 May 2026

Kenisha Lynn

The view was amazing

Partner

2/10

Poor

29 May 2026

Brenda

We wanted to like this hotel; the pictures looked nice on the website, but we had a bad experience.
We found a bug on the bed in our room and were moved to another room. We found a bug there, too, and ended up not being able to stay in this hotel. The hotel would only give us a partial refund for our stay. Would not recommend staying here.

2/10

Poor

29 May 2026

Hope

Dirty sheets on arrival. Pool was dirty kids couldn’t swim.

2/10

Poor

26 May 2026

Christine

Port Washington Location, Room #435 *** Warning*** Do not stay here!!! I will never stay there again. Terrible Customer Service. Customers were waiting at the desk during check in & check out while staff was outside on their phones. They could see us waiting in line through the window and still refused to come inside and check us out. No coffee was made during breakfast while staff sat outside on their phones. Our room was paid for IN ADVANCE & they still required $100 deposit, which was NOT mentioned anywhere prior to arrival. Staff was rude about it and said they would not check us in without it. The room #435 was filthy and looked like it had not been cleaned in months. There were dead and alive bugs on the nightstand between the beds on the console. Not sure what kind of bugs they were. I am PRAYING they are not bed bugs. There were half dressed kids running around unsupervised the entire time we were there. No shirts, No shoes, No parents. We could hear them yelling and screaming in the hallways all night long. I could not wait to get out of this place. After changing we put all of out bags back in the car to try and make sure we didn't bring any bugs back home with us. The final straw was breakfast ... BOTH coffee urns has ZERO coffee in them. NOT A DROP at check out time while staff were sitting outside on their phones. They told me it would be 15 minutes to make coffee. Needless to say we left without it. I will NEVER stay here again & will do my best to warn others!

Friends_and_family Family

6/10

Pleasant

25 May 2026

Pamela

We were looking forward to the hot tub there and it was filthy!

Family

8/10

Excellent

23 May 2026

Zavian

I really enjoyed my time at the hotel even though I was in and out all night

10/10

Exceptional

17 May 2026

Katie M

.

Self

4/10

Poor

14 May 2026

Keisha carney

Tub was filthy I reported it and once staff came he made it no better

4/10

Poor

11 May 2026

Patricia

The room with the river view did have a very nice view of the river.
We stayed there for four nights. Our room was never cleaned. When we asked about it, we were told that we would have to speak with a supervisor. But the supervisor apparently was only there on weekdays. Very disappointing.

8/10

Excellent

11 May 2026

Katrina

Stay was what i expected. Would do it again.

2/10

Poor

10 May 2026

Leila

! I was upset because for a messed up room that was dirty and without amneties. The staff was very unprofessional and non-chalant. The 1st lady went to get a manager and she made it seem like the fee was because I went through a 3rd party. The 2nd day of my stay, I went to the lobby to sit, just to see if that was true, same manager telling EVERY guest that checked in was told the same thing , but you get that back\" That was diabolical!! Also there was no sign posted on the door or either counter. I took videos and pics before I checked out. The beds were like laying on wood with no mattress at all. The tub was dirty but Im glad we bring our own cleaning supplies. After sanitizing, we attempted to hook up our devices for charging...BOOM! The plugs on the left bed wall didn't work. Also we were woke up by the light that following morning noticing the valences were there, but not the drapes. So we were not able to enjoy any sleep that night of check in and the last morning of our stay we checked out at 6 am. Heater super loud. There was a loud noise in the shower. Also, housekeeping didn't pickup trash and towels until almost 9:24 a.m. Customer service was definitely not there. This was the worst stay in my life. Airbnb it will be after this experience. My body is still sore from this 2 day stay. They put pretty pics online, terribly misrepresenting the company that owns the hotel. Also, the fridge worked when it wanted too.

Family_with_children

4/10

Poor

08 May 2026

Avery

Not i expected 😒 reserved I didn't receive upon my stay

Family_with_children

2/10

Poor

03 May 2026

Kathryn

Breakfast is NOT included which is really, really odd. Staff was not professional, never got proper linens for the pull out couch.

Family_with_children

4/10

Poor

20 Apr 2026

Sarah

Mirror was so dirty in bathroom I had to clean it to see anything.
Was able to get an early check in which was much appreciated for a wedding we were attending.
Heard hot tub had green slim around the entrance so didn’t even try it.

Family

10/10

Exceptional

18 Apr 2026

Jeni

Very pleasant and helpful

Self

8/10

Excellent

12 Apr 2026

Andrew

Very nice rooms. The WiFi was easy to access.
Just a small caveat: the breakfast did cost extra. I did not know that until I came to breakfast the first morning.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Gaiab

Didn’t go too hot tub

10/10

Exceptional

06 Apr 2026

Josephine

A staff for swimming and hot tube place was very kind and accommodating. A check in process for my guest was very convenient and smooth. A front desk person was very flexible in our checking out times. Over all. Five stars for sure.

Family_with_children

6/10

Pleasant

03 Apr 2026

Olivia

Staff was very friendly and helpful. Hotel was average. Pool area includes a hot tub which is large but paint peeling inside. Spring break so lots of noise. Complimentary breakfast included. Parking was easy and accessible.

10/10

Exceptional

02 Apr 2026

Tamera

They was nice

8/10

Excellent

28 Mar 2026

Nalini

Winter time heating was on and off, not continuous with thermostat setting. But wasn’t terribly bad. The A/C, Heating system looked very old, no front hood over the vents

Friends_and_family Friends

6/10

Pleasant

26 Mar 2026

Mayank

I didn't get breakfast so make sure you add breakfast else its $16 per person

Family_with_children

4/10

Poor

23 Mar 2026

Gretchen

Not a clean or friendly hotel at all, pool area looks like it's falling apart. Rooms were gross, two of our towels had holes in them. Staff did NOT want to be there, barley got two words out of them.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Jade

The staff is lowkey rude and disregarding. My hotel room wasn’t ready for 3 hours and just know it’s no quiet hours at all. Everyone lit

Friends_and_family Friends

6/10

Pleasant

21 Mar 2026

Shalonda

No wifi
Can't watch Netflix or YouTube. Other than that it's OK. But I'll be looking for somewhere else to accommodate me

10/10

Exceptional

16 Mar 2026

Diosneli

Will definitely be staying here again, staff are super friendly and helpful. Good breakfast options, pool with hot tub. Hot tub was pretty big. They have a decent size gym with good options as I try to workout even when I am away from home.

Partner

2/10

Poor

16 Mar 2026

Cristin

The place was filthy and run down. You could look around any room or space in the facility and find something cracked, broken, torn, or the like.

Family_with_children

10/10

Exceptional

06 Mar 2026

Carah

Breakfast buffet was clean and had a good amount of variety! The room was very clean andevertone we talked to eas helpful and kind. Definitely will stay again.

Partner

4/10

Poor

06 Mar 2026

Magdalena

The rooms leave much to be desired. They were not cleaned properly, which was disappointing

Self

10/10

Exceptional

01 Mar 2026

Judy

The staff members were very helpful and friendly. Rooms were clean and comfortable.

Friends

6/10

Pleasant

01 Mar 2026

Ruthanne

Very noisy at night. Some guests were having a loud fight in the hallway. No one did anything to stop it. I almost called the police. Kids running around as well. Never again.

2/10

Poor

23 Feb 2026

Chris

Water main was broke. No water in hotel. We canceled at the hotel. Is a refund available?

10/10

Exceptional

21 Feb 2026

Catrina

Clean room and the front desk staff was amazingly helpful

Family

10/10

Exceptional

17 Feb 2026

Nancy

Very clean, very quiet

2/10

Poor

16 Feb 2026

Mariko

It smelled like cigarettes, neighbors were loud (police were called), no hot water

6/10

Pleasant

16 Feb 2026

Gevon

Elevator was out which made navigating the hotel more cumbersome. We decided to take the stairs each time as the one remaining elevator is slow and old. The pool was lack luster, very cold and less than 3 ft. Very small. The hot tub was a nice treat but it looked like it hasnt been cleaned in 3 years. Breakfast was a joke. Dont pay full peice for it. The bar and restaurant is closed which really wouldve improved the experience. The river view room wasnt too bad. House cleaning forgot to clean under the bed.

Partner

8/10

Excellent

15 Feb 2026

Kamille

Yes

10/10

Exceptional

13 Feb 2026

Jasmine

Staff was awesome and room was nice and clean!!

Friends_and_family Family

4/10

Poor

08 Feb 2026

Jamie

The staff was pleasant and the hotel seemed clean. However, there was a strong smell of marijuana in the elevator and on my floor. There were people just sitting outside of the elevator on my floor eating snacks and stinking. It was so bad that the smell made it under my door woke me up throughout the night.

8/10

Excellent

08 Feb 2026

Teree

Everything was good I enjoyed myself just need to get the exercise equipment back working

10/10

Exceptional

03 Feb 2026

Shaneka

Clean room

Friends_and_family Family

4/10

Poor

02 Feb 2026

Dianna

The bed was hard and uncomfortable. The room was clean for the most part, but the tub didn’t look clean and there was hair in it. There isn’t a restaurant - they just serve a limited breakfast.

6/10

Pleasant

31 Jan 2026

Ryan

Amenities

Business Self

6/10

Pleasant

26 Jan 2026

Saba

The room was fine but the shower was a bit dingy and did not look like it was cleaned very well.

6/10

Pleasant

18 Jan 2026

Dennis

I did not have breakfast on property. The hot tub was broken but was only notified at check in, that was a bummer. I was unable to get water warm enough to take a shower on Sunday around ten am, I’ve never experienced that at a hotel before. I was able to shower without issue the day before. Room was warm and comfortable. Staff was friendly. Location was perfect for visiting friends in the area.

Leisure Self

2/10

Poor

18 Jan 2026

Brad

Hot tub broken. Never notified of that when booking. Get to hotel and pool was closed for the night as well. Got up at 5 am and my coffee machine broke. No spare one to give me apparently. Was told would have coffee in lobby around 6 am. As of 6:30 am still no coffee. I will never stay here again. I want some sort of a refund.

10/10

Exceptional

15 Jan 2026

Jake

Room was very clean and a quiet property.

Business Self

8/10

Excellent

09 Jan 2026

Octavia

I enjoy my stay at the Holiday Inn, but there was an inconvenience that I found, which was that there was only a microwave which was in the foyer

Business Family

10/10

Exceptional

05 Jan 2026

Joan

People were great, room was nice but needed work, bed was comfortable. The breakfast was NOT FREE. When going to get bf at 9:30 on our last day there, we were told we were too late. We bought tickets for breakfast but could not use them. I guess we learned. Other than that, we lined this hotel and its location.

Partner

8/10

Excellent

05 Jan 2026

Linda

Check in was slow due to a new employee. Late evening staff was wonderful and very accommodating. Unfortunately I did not get her name.

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

steven

Paid for breakfast for both mornings. I should have asked about breakfast hours upon check in. Did not see any signs, was not told hours. Saw on breakfast voucher that breakfast was in hotel restaurant so assumed it would run later. Went down for breakfast at 10am and was told that breakfast ended at 9am. Did go down for second morning buffet breakfast. Food was ok. Many of the offerings were empty when we came (an hour before breakfast ended) Offerings were eventually refilled. .

Partner

10/10

Exceptional

30 Dec 2025

Latima

I enjoyed my stay :)

8/10

Excellent

28 Dec 2025

George

Staff very friendly. Only downside is that no room cleaning on Xmas eve and day. Understood but advance warning would be helpful

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Charles

great service

10/10

Exceptional

25 Dec 2025

Jena

Friendly front desk person and efficeint

Leisure Partner

10/10

Exceptional

19 Dec 2025

David

Everything was amazing! Breakfats was sooooo good!

6/10

Pleasant

15 Dec 2025

Sue

The room was clean and nice but when we got ready for bed at the end of a long day, found the remote control was missing, no where to be found. Called down to desk and call would not go through. After getting dressed again to go down to the lobby, the front desk personel happened to be on our floor and she did take care of it and delivered a remote to our room, which i believe came from the room next door. She was very nice and friendly. Also, I think breakfast should be included w/stay. this is such a nice benefit and helpful when you are traveling and staying in a hotel. I assumed it was included and very disappointed that it was not.

Leisure Family

4/10

Poor

14 Dec 2025

Hye-Jeong

It was ok

6/10

Pleasant

14 Dec 2025

Jeffrey

Why did the breakfast closed at 9am?? Ot should close like 10am or 10:30

6/10

Pleasant

13 Dec 2025

Bruce

Great view but we had some very inconsiderate neighbors with some very thin walls !

Leisure Family

10/10

Exceptional

11 Dec 2025

John

I really enjoyed my stay at the Holiday Inn. The rooms were clean and the staff were friendly. I will always book a room to Holiday Inn on any travel. Thanks again!

10/10

Exceptional

10 Dec 2025

Mary

Rooms are spacious, very clean, warm and inviting. Staff at check very lovely as was staff later in the night. Great experience, would happily stay here again.

Self

6/10

Pleasant

08 Dec 2025

Bridget

Room was nice but no microwave??? I haven’t encountered a room without one since the ‘90’s! I didn’t even think to check because it’s pretty standard nowadays..
Hot tub was disgusting. Fake eyelashes and dirty foam.

Leisure Family

8/10

Excellent

07 Dec 2025

Jeremy

Comfortable and clean

Business_and_leisure Friends

8/10

Excellent

07 Dec 2025

Christine

Clean. Kind staff. Would stay again