Name: Four Points By Sheraton Milwaukee North Shore
Address: 8900 N Kildeer Ct, Brown Deer, 53209, US

6/10

Pleasant

03 Aug 2026

Delynn

Both indoor and outdoor pools were not open and the hot tub was murky looking.

2/10

Poor

28 Jul 2026

Nathan

First of all we went there expecting two working pools, a hot tub, and a sauna. Since it’s advertised that way. We check in and are told that the outside pool, hot tub, and sauna are all closed. Go into the weight room and one of the universal gym handles is completely broken off. We make it to our room to see the ceiling falling apart. It was about 100 degrees in the room and humid. The elevators were not better one not working at all and the other one stops on the third floor for no reason both up and down. The bathrooms in the pools were so disgusting that we had to go to our room and we were the only ones in the pool. The main bathroom has empty soap container and no toilet paper in multiple of the stalls. The convene store sells microwaveable items with no microwave in the rooms. I would not recommend this hotel. Only good thing was the staff that we could find was very friendly.

4/10

Poor

23 Jul 2026

Amber

The pictures and descriptions are misleading at best, lying at worst. They do not put guests first here
At check in we were told the pool was closed. We were offered a free cancelation but we had just drove 10 hours and it was 7:30 at night so I just checked in. It would have been simple for the hotel to send a message via my booking app letting me know before hand.l was hoping they would be working on the pool over the weekend. However they didnt have anyone working on it during the weekend before a sold out day.

Saw a mouse running around the parking lot.
Went to the elevator - only one working had very long wait times because it was also not working correctly. It stayed on the 3rd floor so you would have to wait for it to stop on flrs 4, 5, and 6 before it came down to 1. The sensor that stopped it from closing on people was not responsive, I have a bruised hand from it hitting it and it hit another guest in the head while we were getting on.
The carpet areas in the lobby are gross, stained, and dirty.

The room -
It was so damp in our room, everything from the pillows to the carpet felt moist.
The rooms wallpaper is bubbling.
The room was incredibly dark - had to use my flashlight at 10:30am with the window open.

Outdoor pool - completely empty. Travels dont expect that open anytime soon.
Indoor pool- who knows
Fitness center - just not there? No where i could find it.
Garden- nope
Vending machines - nope. Just overpriced front desk stuff.

6/10

Pleasant

21 Jul 2026

Val

I stayed here before, room was decent and clean. This time my room was very outdated and I questioned the cleanliness. 1 of the elevators was broken. The rooms need to be updated, it's hit or miss on the rooms. The area where the hotel is located is very nice, I felt safe walking around at night. Hotel near restaurants, grocery store, dollar tree and near the freeway. The hotel has a bar/restaurant pretty decent. The staff was very nice, check in and out went smoothly.

Self

2/10

Poor

19 Jul 2026

Jonathan

They tried billing me more money. There is no provided breakfast. The room was nasty and it was like a sauna.

Partner

4/10

Poor

19 Jul 2026

Martin

I booked through Expedia,a 3rd party vendor. Their only concern is taking your money. I reserved a room with a king sized bed. Upon arrival I was told that my room with large bed wasn't available. I was told that 3rd party vendors are not online with Sheraton. I attempted to get reserved bed the following day,with no luck. The short soft bed (I'm 6'7\" inches tall) hurt my back. They over booked the rooms with king sized beds. I didn't enjoy my four day stay in the short beds.

Self

6/10

Pleasant

18 Jul 2026

Shirley

Family_with_children

4/10

Poor

14 Jul 2026

Michelle

The outdoor pool, sauna, hot tub, and ice machines were all non functioning and or closed indefinitely.

Family_with_children

8/10

Excellent

12 Jul 2026

Mandley

Staff was amazing. Front desk staff Will did an amazing job. Extremely friendly and was willing to assist on what he could.
Property outside makes this hotel look trashy. Need to mow and and take care of the trees.
One elevator was broken. The one that worked stopped at the 3rd floor every time you went up.
Rooms were average. Clean. Beds were good.

6/10

Pleasant

11 Jul 2026

carmen

We stayed last night week in June 28- July 5 both pool were closed. I paid for my room month in advance and I was charged $150 for incidentals and my daughter paid for her room for those same nights and they charged her $50 for incidentals and when I asked the lady why I got charged 150 and she said because you paid for your room in advance I would think that would be a good thing, but I guess not. We only picked that hotel because of the pool they gave us a gift cards for breakfast and the ladies gave a hard time wanting to know what room we stayed in just to get the breakfast, but I didn’t see them asking anybody else that same thing so I was very disappointed with the state it smelt like mold like it was moisture every time we came in the room, the ceiling in the bathroom was peeling

Family_with_children

2/10

Poor

10 Jul 2026

Fatima

The Pool is out of service from our room you can see the pool is filled with dirt and non functional.. they told us the pool was not in service so im assuming the indoor pool was non operational also. The room smelled when you walked him.

Partner

4/10

Poor

06 Jul 2026

Heather

Bad. Unclean. I met another guest who was trying to leave the hotel.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Lori

Front desk staff was very welcoming and helpful. On the flip side both the indoor and outdoor pools were closed. This is not specified on website prior to arrival. Everything from the outside maintenance to the room maintenance needs more attention.

Partner

2/10

Poor

05 Jul 2026

Jack

There were 2 elevators, only 1 elevator worked, the other always stopped at the third floor every time going up or down, whether anyone was there or not. The pool and hot tub did not work. Our TV in the room did not work as well as our coffee maker. A person came to replace the coffee maker, and the 2nd one still did not work. He had to get a 3rd. He could not fix the TV or remote until I suggested he take a picture of one in another room to correctly rehook it up. He had to get a new remote. We were lead to believe the breakfast was complimentary, it was not. They did credit that back. Maid did come while we were out but forgot to leave toilet paper which I had to go to the desk for. The shower leaked.
The only good was the room. Staff was friendly and did give extra towels.

Partner

10/10

Exceptional

02 Jul 2026

Danea L

Best experience. Very clean and staff really helpful.

Self

6/10

Pleasant

30 Jun 2026

Denise

Only 1 elevator was operational. Neither one of the pools, which were advertised were non operational along with sauna. The ice machine on the 6th floor didn't work. Did not try the restaurant or bar area.

Partner

10/10

Exceptional

30 Jun 2026

Malcolm

The front desk staff were amazing

Partner

4/10

Poor

28 Jun 2026

Christopher

Very old property and musty smell in room.

Family_with_children

8/10

Excellent

25 Jun 2026

Danyelle

The pool was not in service. Indoor or outdoor. The food was okay, not the greatest and there are no other options that you can walk to.

Self

6/10

Pleasant

22 Jun 2026

Elizabeth

The outside landscaping of the property looks like it hasn’t been touched in years. Weeds growing up, shrubs overgrown, etc. it’s a shame because the building itself is attractive. It does not give a good first impression. The first room they put us in had a patio door to the outside that could not be secured because the bar was broken. Also we could hear every noise from the hallway. The door and walls didn’t seem to be insulated. We checked with Will at the front desk and he moved us to an upgraded room farther down the hall. Will was great and we appreciated his customer service. The second room, actually a suite, was definitely better and quieter. The only negative was the lighting. There is no overhead lighting and the rooms were dark, especially the bathroom area where the only light was a small ring around the mirror. Putting on makeup was difficult. The bed was comfortable. We did not eat in the restaurant but it looked nice. The public bathrooms near the conference area were very clean and elegant looking.

Partner

6/10

Pleasant

19 Jun 2026

Naomi

I picked this hotel for the hot tub and pool use. Never able to use it, the chemicals were off so they had to shut them down. Unfortunately this seems to be something i found twice with Marriott in Milwaukee area. We found fingernail clipping on the couch and shorter ones in the bathroom. No other rooms available, after driving 6 hours we decided to stay. Called the front desk, staff was AMAZING, very helpful, super nice. They came up with all new bedding for the pull out. They apologized for how we found it. The AC unit was very loud so that made it hard to sleep, however we did end up in a hearing impaired room. Dim lighting in the room. We stayed for 4 night, incidental fee was 549. YIKES!!! They refunded 200 of it within 24 hours. Maybe we got a bad room. I probably wouldn't stay at this one again but mainly because it was 35 minutes away from the area I need to be at everyday.

Family

4/10

Poor

18 Jun 2026

Jenny

Cleanliness was subpar. The outdoor pool was not open yet. The indoor pool was filthy.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Stephanie

Out stay was the best stay ever. The food at the bar was so tasty and the front desk employee were so helpful.

Partner

10/10

Exceptional

03 Jun 2026

Jarvis

Great 👍 So Fare

Business Family_with_children

8/10

Excellent

14 May 2026

Antoinette

It was nice enjoy the hot tub

Partner

10/10

Exceptional

11 May 2026

Adam

Had a wonderful time, staff was very helpful, and the property was easy to find

Friends_and_family Family

10/10

Exceptional

10 May 2026

Kaylea

This hotel was decent! Will, I believe his name was, at the front desk was amazing! Very kind and helpful! The food at the restaurant is good but a bit pricey for hotel food. Unfortunately the service from every other person wasn’t very great. Breakfast isn’t included and you pay $15 per person for the buffet. The bathroom/shower were a bit dirty but it just seemed like an over time thing. When my husband and I were leaving a cleaning lady brought her cart into the elevator and smashed me between the wall. Accidents happen but it hurt pretty bad. The woman at checkout was very kind! Pros and cons for things but overall we were satisfied.

Partner

10/10

Exceptional

08 May 2026

Antonia

Great family hotel...staff was awesome, pool & hit tub were great... comfortable and clean...we had a great stay

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Jodie

Clean and convenient hotel. We e stayed here multiple times while attending events at Schroeder swimming pool. We like this place as it allows dogs. It’s a 2 minute drive to Schroeder. There’s a Dunkin Donuts nearby. There’s an awesome Thai restaurant within walking distance. I rated 4 stars only because the property is a bit old.

Pet

10/10

Exceptional

19 Apr 2026

Kevin

Good location. Nice hotel but in need of a full renovation.

10/10

Exceptional

14 Apr 2026

Tracy

I have stayed here a few times for business. It has always been pleasant. Clean rooms, food is good and service is great.

Business

10/10

Exceptional

11 Apr 2026

Velimir

Friendly people compesate for hotel conditions
Would recommend

10/10

Exceptional

09 Apr 2026

Janice Hull

Heater in room made a loud terrible noise the first night. We arrived to the hotel late so we did nit change rooms until the next day.

Partner

10/10

Exceptional

08 Apr 2026

Angela

One of our favorite places to stay when in the area.

10/10

Exceptional

03 Apr 2026

Kiesha

Everything was great!

6/10

Pleasant

16 Mar 2026

Dana

Old and worn but lovely staff

2/10

Poor

15 Mar 2026

Richard

Terrible place in so many ways— I don’t have time to detail them. Trust me, though… keep searching!

8/10

Excellent

12 Mar 2026

Patricia

Very friendly staff and great room.

10/10

Exceptional

07 Mar 2026

Brittany

It was nice. Restaurant right there too.

10/10

Exceptional

04 Mar 2026

Angela

Didn't use the pool

6/10

Pleasant

02 Mar 2026

Ashantia

The jacuzzi Jets were not working, but for the most part everything else was good. Also, the sauna was closed.

8/10

Excellent

27 Feb 2026

Brenda

Room was clean. Elevator was a little loud and busy. Location of hotel was literally perfect for our needs and staff was fantastic.

Friends_and_family Friends

6/10

Pleasant

24 Feb 2026

Zafar

Loyd belt in AC unit, none functional hot tub. Clerk did not prov

4/10

Poor

23 Feb 2026

robin

The room was dark, some of the lights didn’t work, the closet door was hanging askew. The chain for the draw down room shade broke. We reported all and nothing was done. \"Room service\" emptied the trash and changed the tiwels but did not make the beds or vacuum the carpet. Our poorest experience with a marroit bonvoy hotel.

Partner

10/10

Exceptional

21 Feb 2026

Zachary

Very nice gentleman at reception, quiet lobby area, very quick check in and check out, amenities were great

Self

10/10

Exceptional

15 Feb 2026

Annette

The room, restaurant and lounge was nice... The guy that checked us in was very nice and helpful.. shout out to Will at the front desk..

Partner

10/10

Exceptional

15 Feb 2026

Lacresha

Yes

Leisure Self

8/10

Excellent

08 Feb 2026

David

Friendly staff, clean, but a little bit run down. Overall would stay again.

2/10

Poor

04 Feb 2026

Danielle

Did not have amenities listed. Pillows were horrible. Lighting in room non existent. Heat or air does not work. Got over heated and sick. No ev charger as listed so it threw all.of our plans out the window. Would not stay again.

Partner

2/10

Poor

02 Feb 2026

Angie

No complimentary breakfast like stated hot tub didn’t work both nights of stay and I specifically booked hotel for hot tub because I had a bad back and the bar charged me $20 for a shot I feel a normal person would earn a shot being $20

10/10

Exceptional

27 Jan 2026

Berenice

Great front staff!

Friends_and_family Family

4/10

Poor

18 Jan 2026

Elaine

There were two ticks on the pillows for one of the beds.
I removed them and in the morning told the front staff.

Leisure Family

10/10

Exceptional

18 Jan 2026

Samantha

The room was very clean. Staff was very nice. Restaraunt was a bit pricey but the food was DELICIOUS and drinks tasty. They allowed us to have a lake checkout no problem. Also reg checkout is 12. Most places are 11. Id def stay here again.

Partner

8/10

Excellent

15 Jan 2026

Mark

Check inn was fast and easy. Will at the front desk was top notch and super friendly. Room was comfy. Bathroom could use a touch up. Need to leave actual TV remote in room so you can adjust settings yourself.

Partner

10/10

Exceptional

10 Jan 2026

Angela

Clean room, great staff

4/10

Poor

09 Jan 2026

Triaveon

Heat didn’t work

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Dawn

Friendly staff. Decent sized room. Couldn't get tv to work, didn't want to change rooms. Pool cloudy, hot tub looked like oily film on top. Breakfast on a weekend (sat) done at 10, then nothing available. People swimming in clothes. Probably great when Brown deer was great. Using due to proximity of Schroeder swim.

6/10

Pleasant

04 Jan 2026

Desirae

First day was ok. Minus the worn out blankets and towels that were literally falling apart. 2nd Day New Years eve was absolute unprofessional all around. Traveling with a cancer patient needing rest, after 3 calls to settle the 20 person party next door the front desk moved our rooms at 2AM rather than moving the problem. We booked for rest while traveling for medical appointments and were met with rude remarks instead. Absolutely no sleep night number 2. The breakfast was less than desirable and 1 person left to prep, serve and cashier made for even more frustration.

Business Family_with_children

10/10

Exceptional

03 Jan 2026

Ray

The room and staff were exceptional. Always feel like family when I’m there.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Sharon

Great place, love to stay there

Business

6/10

Pleasant

29 Dec 2025

David

Staff was good

Leisure Family

6/10

Pleasant

29 Dec 2025

David

Room was just ok...Lots of updates needed..Room next to us had some sort of party which lasted until 4am the following morning. Called front desk, apparently they had other calls on this same room. He told us he'll go back up in twenty minutes to talk with them. This was at midnight, needless to say, the party wasn't over with until around 4am.

10/10

Exceptional

27 Dec 2025

Laurie

Last minute booking. Received an upgrade when we arrived. Good coffee in the morning.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Shane

Nice professional room. Happy to have stayed there and would stay again. Great location and woderful staff everywhere. Two strange issues: First couldnt use cash in the downstairs 8900 Bistro and bar and 2nd, Heat in room automatically turned down at 10pm regardless of room settings on thermostat and didnt turn back on until 8am to start observing rood adjusted heat setting again.

Business_and_leisure Partner

6/10

Pleasant

14 Dec 2025

Jennifer

Ok

10/10

Exceptional

05 Dec 2025

Stephen

Great Location, Great Service! Front desk, Bar Tender and GM were all amazing!

Business

6/10

Pleasant

03 Dec 2025

najara

Room not what we thought…Heater HVAC unit inside room did not respond to controls and super loud when finally did kick on. Portion of outlets did not operate correctly- ei; charging a phone would go in and out. Bathroom very awkwardly set up but can’t change design team layout. Closet at front entry door broken. Lighting throughout room not very well done- electrician opinion!

Pool and hot tub a bit outdated! Need a deep wash and tile repair. Hot tub jets do not work. Exercise room was adequate for stay.

Did not understand pet policy; “can’t leave dog unattended but have amenities that require no pet”. Traveling as a single person with a pet, this policy DOES NOT make sense!

Business_and_leisure

10/10

Exceptional

28 Nov 2025

Thomas

yes

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Ross

Staff was pleasant, pretty easy pray getting checked in. There was a broken hanger in my closet, thought that was a but funny. Had the breakfast the next day, thought it was somewhat odd there was a voucher. I'm sure there's a reason for it I don't know. Never got
a sweat in the fitness area like I'd intended

10/10

Exceptional

21 Nov 2025

Ashley

Courteous staff amazing buffet breakfast amazing complimentary beer tasting and appetizers. Reasonable coin laundry $2.00-2.25. Clean lobby and rooms. Quiet.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Jill

Clean, wonderful staff, great restaurant/bar

8/10

Excellent

13 Nov 2025

Stephanie

The only disappointment was that the hot tub's jets did not work.

Leisure Self

6/10

Pleasant

11 Nov 2025

Micaela Kathryn

William at the front desk was great. Elevator was broken, hallway carpets worn out, and room had very dim/depressing lighting. Hotel could use updates but it was ok for a couple of nights.

Leisure Family

10/10

Exceptional

10 Nov 2025

Pahoua

Excellent! Staff was wonderful and the breakfast food/drinks in the bar were all good. It was one of the nicest hotel stays we had. We were in Milwaukee for a funeral over the weekend located in the same area as the hotel. Many people told us that area was ghetto and not safe. I felt completely safe where the hotel was located. It was near a main road and the hotel was tucked in the corner off the main road but it was safe.

Leisure Family

4/10

Poor

03 Nov 2025

Kevin

The hotel is shabby and old, not Four Points level. Broken elevator and run down common areas and rooms. Good location but the hotel is in crappy shape. The breakfast offering was good. Needs a renovation.

Business Self

10/10

Exceptional

31 Oct 2025

aricelda

Good morning,

How can I sum this whole weekend experience up at your place.. Upon checking in the service was amazing!! We came in from Texas for a very important occasion My daughter was getting proposed too!! The staff handle every detail I had so many vendors and deliveries coming into the hotel everything went so smooth and we truly appreciate all the staff that help us!! Now for the food at the restaurant OMG that Friday fish fry was amazing !! We can’t stop talking about it !!! I told all my friends and family to go and enjoyed it to the fullest!! Thank you all so much 5 star review is Minimum this weekend we want to give you a 10 star review !!! I normally get names but this weekend I had so much going on in my head !!! But everyone we had contact with was absolutely amazing !! One young lady in the restaurant staff really stuck out to me! She was so amazing her name was Angelica she went above and beyond to make sure every time we eat at the restaurant we had everything . Angelica made us feel special The young lady with the glasses in the restaurant staff also gave us top tier service When I tell you the service she gave us was amazing !!! My husband and I will never forget this place and we come home often !!!

William upon check in was very attentive to all the details we had going on for this weekend. He went above and beyond to make sure that everything was in order. There is nothing that we can say bad about this experience he made it so easy for us

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

SHEILA

Brian was amazing, helpful and friendly!
Loved the warm cookies

Leisure Family

8/10

Excellent

25 Oct 2025

Angela

I love staying at the Four Point Sheraton, what i didn't like staying on the 6th floor i was disappointed with kids running down the hallway.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Christopher

Clean room, quiet not real busy. Hot tub non functional. Restaurant was good

Leisure Partner

8/10

Excellent

19 Oct 2025

Maria

Overall the room was clean. However I saw gnats in the bathroom shower for two nights.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Diana

Great costumer service. Great welcome!

Leisure Family_with_children

8/10

Excellent

11 Oct 2025

Emilia

It is pet friendly and the staff is really friendly, especially manager Jose!

Leisure Partner

4/10

Poor

10 Oct 2025

Squeeze

Blood?

No, just no. The pool area was probably incredible, at one time.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Renatta

The staff was really good, especially Jose the manager!

Leisure Partner

10/10

Exceptional

04 Oct 2025

Kahli

Great staff, clean room !! Would stay here again.

Leisure Partner

2/10

Poor

03 Oct 2025

Ana Maria

Room is literally falling apart. The ceiling was peeling and the shower head was coming off.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Thomas

Manager was extremely helpful and nice.

6/10

Pleasant

28 Sep 2025

Cheryl

Easy to access from highway. Took 3 tries to get access cards activated, 3rd time manager involved. Dimly lit room, outlet for charger didn't work. Would've been nice if adequate snacks were available.
Doubt I will revisit.

6/10

Pleasant

21 Sep 2025

Barbara

The property is old and not in the best of shape. Tries to be a higher level hotel but is really an older building in need of many repairs- broken elevator, burnt out men's room nearbar/restaurant., chipped painted, worn carpeting....

Business Partner

8/10

Excellent

21 Sep 2025

melissa

stafft was very friendly and helpful- check in was easy and quick- the bar was fun with free beer flight- breakfast was fine- room was nice, clean.
The pool and hot tub busy, did not use-
Would stay agan, in good location for Cedarburg visit

Leisure Friends

10/10

Exceptional

12 Sep 2025

Michelle

Great visit great hotel

Leisure Family

8/10

Excellent

05 Sep 2025

Hector

Large and clean rooms. Nice outdoor pool. Plenty of parking. Breakfast was your typical toast, pancake, sausage etc.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Janique

Everything was perfect

10/10

Exceptional

24 Aug 2025

Fred

Impressively professional and helpful staff at every level. Clean and quiet room and common areas. Surrounding grounds well tended. Easy parking. Shopping two miles away. I'll stay again.

Leisure Self

8/10

Excellent

24 Aug 2025

Sarah

One elevator want working and the other one was very slow

Leisure Partner

10/10

Exceptional

23 Aug 2025

Pedro

Great stay

Leisure Family

8/10

Excellent

19 Aug 2025

Francis

Hotel is dated and there’s not much around. It’s clean, with decent rooms, and comfy beds. Staff, bar, and restaurant were all pretty good. Overall not bad at all. Would recommend.

Leisure Self

4/10

Poor

18 Aug 2025

Heather

Not too much in the direct area near hotel if you need a quick bite or shopping. Hotel rooms are super dark, room had a smoker in it previously, smelled like a dirty ashtray. Mattresses and pillows were not great at all. Rooms don't get cleaned/refreshed either.

Leisure Family

10/10

Exceptional

18 Aug 2025

charlene

Thank you for your service

Leisure Family

6/10

Pleasant

16 Aug 2025

Elizabeth

Hotel was clean, but ceiling was leaking in the pool area. TV did not work well - we didn’t have many channels.