Judith
I really wanted to like this place. I travel to Milwaukee regularly, and was hoping this would become one of my go-to lodgings.
The hotel was built just 3 years ago, but the faucet in my bathroom was loose, and the stovetop hood looked like it was falling apart.
Worst of all, though, was that the hotel was horribly under staffed. Check in time is 3 pm. I arrived at 6 pm, could not get into the lobby until another visitor opened the door for me, and I found that there were at least 5 other people waiting for someone to come to the front desk. I was finally able to talk to someone about 6:15, and was told my room wouldn't be ready for another 45 minutes (7 pm). I left to pick up a few groceries and got back about 7:30. After waiting again for the desk clerk, I then waited for the room to be \"checked\". I didn't actually get into my room until almost 8:30.
Then I discovered there was no dinnerware or utencils, not even a cheap plastic glass for water. I had to go out and buy them the next morning.
The second night, my keycard did not work for my room. This was at 11 pm, after work. The desk was not open and I had to call to get someone to the desk. My key was fixed (it worked the rest of the week).
I do not blame the woman at the service desk - apparently, she was not only the only one staffing the desk, she also had to supervise the cleaning crew - or at least check that the work was done. She was running around like crazy.
Management needs to find more help.
The hotel was built just 3 years ago, but the faucet in my bathroom was loose, and the stovetop hood looked like it was falling apart.
Worst of all, though, was that the hotel was horribly under staffed. Check in time is 3 pm. I arrived at 6 pm, could not get into the lobby until another visitor opened the door for me, and I found that there were at least 5 other people waiting for someone to come to the front desk. I was finally able to talk to someone about 6:15, and was told my room wouldn't be ready for another 45 minutes (7 pm). I left to pick up a few groceries and got back about 7:30. After waiting again for the desk clerk, I then waited for the room to be \"checked\". I didn't actually get into my room until almost 8:30.
Then I discovered there was no dinnerware or utencils, not even a cheap plastic glass for water. I had to go out and buy them the next morning.
The second night, my keycard did not work for my room. This was at 11 pm, after work. The desk was not open and I had to call to get someone to the desk. My key was fixed (it worked the rest of the week).
I do not blame the woman at the service desk - apparently, she was not only the only one staffing the desk, she also had to supervise the cleaning crew - or at least check that the work was done. She was running around like crazy.
Management needs to find more help.
