Holiday Inn Milwaukee

6/10

Pleasant

09 Mar 2026

Kiara

There were bugs on the window seal of my room, coming through the cracks and just dying. The bathroom had lots of short hairs all over the floor. The jacuzzi was out of order, and the food at IHOP and Applebee’s was terrible. The customer service was terrible too. There was always a 10-15 minute wait, even though there were plenty of tables to be seated at. Meanwhile, the restaurant workers were sitting behind a wall, relaxing or joking around the entire time.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Ben

Our room had multiple boogers stuck to the walls in the living room and bathroom areas. The pullout couch sheets had looked they weren't changed since the last use and there was a \"fluid\" stain on the sheets. Not to mention the chip crumbs and take out container under / in the pullout couch. All of this was noticed within 10 mins of being in our room. I was not about to let my daughter and her friend sleep on that. We left and got a different hotel.

Family_with_children

4/10

Poor

05 Mar 2026

Oscar

we showed up at 4 pm trying to check in and the receptionist first told us that there was no rooms available even though we had 2 reservations, she said that some people were painting some rooms and that they were short on housekeeping staff, but that is not a reason to cancel our reservations, we requested to talk to the manager and she did not want us to talk to the manager but after talking to the manager he told her to give us the 2 rooms but we had to wait until 6 pm for them; this is not a way to treat customers at all, I will never stay there again

Business

10/10

Exceptional

26 Feb 2026

Antonio

Clean big room nice shower and spacious separate sitting area with tv and table.I was with my family of five and it was perfect space.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Brian

Room was in good condition, but the TV's did not work in either of our rooms. Hot tub was not working as well by the pool. We ate at the restaurant connected to the hotel. Service was slow and food was cold by the time we brought it out. Was really hoping for a little better stay...

Family_with_children

4/10

Poor

22 Feb 2026

Shaneeta

No hot water in room. Jacuzzi is broken. Pool water is dirty. Room floors are wet.

4/10

Poor

21 Feb 2026

Kevin

Check in. The fact there was really nobody staying at the hotel with eight cars in the lot. It was a total of 45 minutes to check in. The reason I was told is because they didn't have the room cleaned. Literally, I don't know why there wouldn't have clean rooms since there were so many available. I it was told to come back 25-30 minutes later and she would get a room available. Even then it took about 10 to 15 minutes just to check in.

2/10

Poor

18 Feb 2026

Gladys

No hot water no pool was locked out my bathroom for two nights will never go here again

Friends_and_family Family

2/10

Poor

14 Feb 2026

Jerry

Terrible experience. We booked the hotel because of the pool and when we got there it was closed. The staff was rude.

Leisure

6/10

Pleasant

24 Jan 2026

Brenda

Tv and wifi didn't work

Business

6/10

Pleasant

21 Jan 2026

Jackie

The room was ok

2/10

Poor

19 Jan 2026

Phong

The room was not prepared. It looked like it was under construction. The tv was labeled “out of order”. The beds were partially made. There were no towels let alone a shower curtain.

Leisure Family_with_children

8/10

Excellent

16 Jan 2026

Richard

Hot tub was under repair

Business

4/10

Poor

04 Jan 2026

Scott

Pool was broken, shower still dirty from previous guest, possible bullet hole in outside window, comfortable bed though

Leisure Partner

10/10

Exceptional

04 Jan 2026

Katie

Room was clean & staff was very friendly. Quick check in!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Kelly

This hotel is easy to get to with plenty of shopping, gas stations, coffee shops, and more close by. Staff is very pleasant and very clean!

Leisure Partner

6/10

Pleasant

29 Nov 2025

Cesar

The keys didn’t work. Had to ask twice for new keys. Overall room clean. TV with no cable signal.

Leisure Family

10/10

Exceptional

29 Nov 2025

Paul

MIMI

10/10

Exceptional

24 Nov 2025

GARY

Room clean Checked in with young lady named Aloha She is exceptional! It was busy and they were short staffed at the time. She knew my name a couple of times around the hotel too

Business Self

10/10

Exceptional

24 Nov 2025

Rita

Very clean. A big thank you to Mimi at the front desk. From days before even arriving I called to make sure my reservation was all set she was so nice and helpful then , as well as when I checked in , & when I checked out. It truly makes a big difference on your stay when you are greated by such a nice person. Thank you Mimi

8/10

Excellent

22 Nov 2025

Wayne Jeffrey

Room is pleasantly clean and smells good. Our only trouble is when checking in .

Business_and_leisure Partner

2/10

Poor

17 Nov 2025

Nehemiah

We were very disappointed regarding the treatment my family received during our recent attempt to check in at your property. Upon arrival, we were informed that the reservation had to be under someone over the age of 21.
Unfortunately, the staff member at the front desk was unprofessional and dismissive. She made my son and my boyfriend wait outside and told them they could not sit in the lobby while the issue was being resolved. I could not help but feel that their treatment was influenced by racial bias, as both are African American. This was both hurtful and unacceptable. Due to the way they were treated and the lack of cooperation from your front desk they decided to leave. I also ask for a formal response and any possible resolution, including an apology and a refund for the unused reservation. I have sent numerous emails and calls to the property and have not received any contact back.

Leisure Family

10/10

Exceptional

03 Nov 2025

Randy

Our check in person was fantastic, I did not get her name but she was very helpful and offered to make our stay better after we found out that the pool was closed

10/10

Exceptional

23 Oct 2025

Michael

All good - except this location doesn’t offer breakfast.

Leisure Family

6/10

Pleasant

11 Oct 2025

Samuel

Ok

Business Self

10/10

Exceptional

10 Oct 2025

Patrick

No pool and no tv

Self

10/10

Exceptional

06 Oct 2025

Ryan

Clean room.

Business Self

6/10

Pleasant

05 Oct 2025

Julie

Room was clean. The door to our room didn't close very well. The pool and hot tub were closed. That was the reason I picked it. I didn't it see the message on the Expedia app about this. I wasn't very happy.

Leisure Partner

8/10

Excellent

04 Oct 2025

Andrea

Location is good
Amenities lacking

Business Family_with_children

10/10

Exceptional

04 Oct 2025

Marsha

Awesome stay ❤️😍😍❤️

Self

10/10

Exceptional

03 Oct 2025

Fernan

Yes I was there for my wife birthday and anniversary the lady at the front desk was great aloha was awesome and very professional.

Leisure Family

8/10

Excellent

24 Sep 2025

Doug

Good stay

Friends_and_family Family

4/10

Poor

20 Sep 2025

Steven

Pool was closed, canceled reservation. Need refund

10/10

Exceptional

08 Sep 2025

Verified traveler

Clean, Friendly, Fast Service

The hotel was very clean. Was disappointed that the pool was out of order, but the exceptional front desk customer service made up for it. Clean hallways, elevator, and room. We got a 20% off coupon for ihop and that was amazing as well!

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Ronea

Very cute and clean rooms for good price

Leisure Partner

10/10

Exceptional

01 Sep 2025

Michael

Good price nice rooms.

4/10

Poor

01 Sep 2025

Verified traveler

Poor customer service

The bathroom could have been cleaner, the shower had some questionable dark spots. No one at the front desk was helpful except for 1 person, tried calling the front desk a few times to ask about towels and no one answered, the last day at check out the person was on their phone and didnt have any interest in helping me check out. Pool was also under maintenance when we got there with no warning so that was also unfortunate. Overall staff could do a little better on customer service.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Verified traveler

We had a great stay. The room was huge! Great value, great service! It was super quiet and we slept very comfortably. We would definitely stay again. Thank you!

Partner

6/10

Pleasant

26 Aug 2025

Kirk

Was disappointed that the pool and hot tub were drained and no water in them. Was looking forward to using both.

Business Self

6/10

Pleasant

24 Aug 2025

Luis

It doesn't have hot water and the service isn't very good.

10/10

Exceptional

23 Aug 2025

Mohammed

Clean hotel

4/10

Poor

21 Aug 2025

Sara

TV was broken. Took 5 trips to front desk and 13 hours for them to finally replace it. After they informed me I would be moved to a different room. Stayed in room with replaced TV. Shower water was luke warm. Never vacuumed, or disinfected or changed sheets in my 2 week stay. Eco friendly or not, that's just gross. Pool was closed, should have listed it on their website that it was down for maintenance.

Self

2/10

Poor

20 Aug 2025

Nicole

Horrible!!!

Absolutely horrible! We came to visit family and all we got was the runaround from the minute we checked in. We received a different room that we didn’t ask for. We were also told that that location did not have a continental breakfast and the pool and hot tub were not in service for a month. They were in the process of remodeling because they were a best western at the time. I have three separate different charges on my credit cards and the young women who work at the desk talk over you and don’t want to hear what you have to say. Worst hotel ever! Don’t waste your money. They are horrible. The halls were dirty and the front desk claims it was a $400 a night room. Not worth $150 even. Never again. Stay elsewhere.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Debra

Good service

Leisure Self

10/10

Exceptional

17 Aug 2025

Cynthia

Room was clean and just fine. Did have trouble with the door deadbolt.
The room floors needed to be updated. They look very well used and worn out.
Lobby looked updated.

Leisure Self

2/10

Poor

17 Aug 2025

Olakunle

Area is close to attractions

2/10

Poor

13 Aug 2025

Richard

When I booked the room on line it said free breakfast. Then when I got there and they said I get 20 percent off at the attaching IHOP instead of the free breakfast. No where on line did it say that.

Then the air conditioner only worked a little. The room was warm and stuffy. Room 313. There were no directions on how to get ahold of the front desk On the phone. I pressed the button for the front desk and that did not work.

There were no ice or soda machines on our floor. There was some I saw behind the check in desk. Which was a long way from our room. But was not told this. The pool and hot tube were shut down for service. I was not told that when I booked.

The TV had so many missing channels and no guide except on the TV and those channels did not match the guide.

Then when I checked in the bill I signed up for did not match the rate I booked in. They said I would get a rebate. After I checked out. I also did not get any email correspondence from them.

So many things were bad. This is not the standard of a Holliday Inn.

Business_and_leisure

4/10

Poor

12 Aug 2025

Jeffrey

Staff was rude, they dont even have coffee. Never have I been told I need to wait until 4pm on the dot to check in. I arrived at 3:30PM. the desk person was vcery rude and short in her answers
I have been sleeping in hotels for 40 years for work.. this was a place I will never come back to or recommend

Business Self

4/10

Poor

11 Aug 2025

Megan

Very run down hotel for a Holiday Inn.
Ripped chairs all over lobby and hallways. Only one elevator.
Pool out of service.
Only one ice machine that gave out watery ice.
Felt very dirty.
We won’t be back

Leisure Family

4/10

Poor

10 Aug 2025

Anne

Do not recommend

Check in is slow. Called the front desk when we arrived. No one answered. Our remote didn’t work and we went down to the front desk. She took it to the back and brought back the same remote with the same batteries. The pool was closed and we didn’t know until we arrived. It’s loud on the first floor. The rooms were not cleaned well.

Partner

6/10

Pleasant

10 Aug 2025

Michael

Nice place but…

The hotel was nice, but the pool and hot tub were closed for mechanical issues and there was no hot water in the room for the sink or shower. We were not informed of any of these issues before getting to the property.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Verified traveler

Slow check in process

Front desk checking amazingly slower than most other hotels I’ve stayed at

Partner

2/10

Poor

09 Aug 2025

Christian

If I could go back in time to prevent my self from ever booking that hotel ‘if you could call it that’ I would.

4/10

Poor

09 Aug 2025

Alberto

Never given headsup that pool was out of use. Room next day or tie to room a nose that kept us up beside the floodlights shinning at our window that shine inside while we try to sleep. Will not stayed again at this location. Last day we had no hot water in the am

6/10

Pleasant

07 Aug 2025

Marvin

I didn't like the door inside my room connected to another room it's uncomfortable other than that it was good.

Business_and_leisure Partner

2/10

Poor

07 Aug 2025

Dave

Tried to stay last night when I showed up, waited at the front desk for nearly an hour and a half with no staff available to check me in came back today and the owner of the hotel was there. He did not like my feedback and called the police.

6/10

Pleasant

07 Aug 2025

Darlene

Pool closed
No hot water in the shower.
Greeting at front desk not very pleasant.

Business

6/10

Pleasant

06 Aug 2025

Sarah

Hotel needs a little love

Restaurant is under renovations. Pool area has the A/C right over it which makes getting out of the pool uncomfortable. Room's A/C unit did not work well. Room stayed a steady 74-76 the entire time even if we switched the temp to below 70

Friends_and_family Family

8/10

Excellent

05 Aug 2025

James

Close to everything

10/10

Exceptional

04 Aug 2025

David

I got two free drinks the staff kind & polite because took care of my over drafted payment, the staff kindly fixed 3 payments which I didn't pay, I did pay $450.00 , the gentleman kindly said those payments put back into account by this week

Leisure Partner

10/10

Exceptional

03 Aug 2025

James

The staff was very friendly, polite, and very helpful. The IHOP had good food and great staff( its accessible from the hotel) The bottom of the bathroom door looked like it had suffered extreme water damage there was scuff marks on some of the furniture. The hot tub was out of service and looked like it had been for awhile. Overall a good experience.

Leisure

8/10

Excellent

03 Aug 2025

Faith

No hot tub,

The lady that checked us in was very friendly and welcoming. Unfortunately, the hot tub is closed until further notice due to some irresponsible parents letting their young child(ren) shove objects into the jet holes. One person ruins it for everyone 🙄. Got up to our room and it was 56 degrees according to the thermostat. Lots of water spots and calcium buildup on the bathroom sink faucet, and shower fixtures and shower head.

Partner

6/10

Pleasant

02 Aug 2025

Stephanie

The staff is nice. The room is nice. Just don't like all the noisy kids in the pool.

Leisure Partner

10/10

Exceptional

02 Aug 2025

George

Great place to stay

Business Self

10/10

Exceptional

30 Jul 2025

Scott

Front desk staff were awesome

Leisure Partner

2/10

Poor

29 Jul 2025

Jarilys

Staff at check in was rude. I didn’t get the room u paid for. There was no shower curtain in the bathroom I couldn’t check in right at 3 because room wasn’t cleaned till almost 5

10/10

Exceptional

28 Jul 2025

Mark

Nice

Business

10/10

Exceptional

28 Jul 2025

JAY

Good

8/10

Excellent

27 Jul 2025

Steven

Wish the hot tub was working.

Leisure Family

6/10

Pleasant

27 Jul 2025

Verified traveler

Room was not very clean. The air condition and comfort of hotel was nice.

Partner

6/10

Pleasant

27 Jul 2025

Jeffrey

No regular coffee available, desk said still waiting for a shipment. Only 1coffee cup in the room, no water cups. No ice bucket.

Leisure Family

8/10

Excellent

27 Jul 2025

Ann

We were there for a quick stay after the Brewers game. Check in was quick and very friendly. The pool area looked very clean!

Leisure Family

6/10

Pleasant

23 Jul 2025

Verified traveler

Little things that were frustrating…

We stayed 4 nights. Room suite was amazing in size. However, I had to call multiple times for room service (room service was unaware of our calls to front desk). Our room was not fully prepared when we arrived (soap, shampoo, coffee, cups, Kleenex etc). No coffee (they ran out of regular). And we had to wait for the GM to arrive to get change to do laundry.

Just the principle of it all that was frustrating.

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Claudia

One night stay

Room was right by the elevator…so could hear it ding, and people coming in and out. Bathroom tub was not cleaned good and smelled like a sweaty gym sock. I had to clean the wall by the full length mirror because it had something spilt on it. The body wash was empty however hand soap was filled. Remote for tv worked sometimes. Bed was clean and comfy and liked that could control the ac through wall mount.

Partner

8/10

Excellent

21 Jul 2025

Verified traveler

We had a beautiful room on the second floor overlooking the pool/ atrium. Unfortunately there was a party room below us and a very large family reunion. The noise was quite loud until 11 pm. The bathroom floor needed a little love, everything else was top notch. Staff were AMAZING and very friendly!!!

Friends_and_family Family

8/10

Excellent

11 Jul 2025

Paul

The only issue i had was the curtains did not close. So the room was light late and early

Business Self

2/10

Poor

06 Jul 2025

Janelle

Not a good hotel.

Terrible-4 night stay and never cleaned our room or put new towels. Being a platinum elite meant nothing to them. It is run down, old smell. Parking was free that was nice. Not to ihg standards at all. Lobby and pool area nice but everything else down hill.

Business

6/10

Pleasant

06 Jul 2025

Verified traveler

If you need good internet speed, don't stay here.

Decent location, great parking but lacking on internet speed. Only 7 mbps and that's the best i was able to get. I've stayed at motel 6's with better internet speeds than this. Originally it was only 4mbps. If you do any video conferences, streaming etc. be prepared for constant pixelation. Also, if you have an electric or hybrid vehicle and need to charge, the chargers have locks on them so you can not turn them on! So be prepared to charge somewhere else. See photos below.

Business

10/10

Exceptional

04 Jul 2025

Jason

Everything was wonderful but I found the bed to be extremely uncomfortable.

Leisure Family

6/10

Pleasant

30 Jun 2025

Michael

Bowling Midwest tournament

The room was clean, the staff was very nice. The bathtub in our room was very old and when we went to step into it to take a shower, we almost slipped and fell. We did tell the staff at the desk and they were kind enough to offer us a free breakfast, but I hope they actually do something about it and put down some strips or mat so nobody else falls. A friend of ours found underwear in her room. She had to have room service come in and clean room as she said the floors were dirty and had the staff change all the bedding the next day. The third room we had on our reservation, that person did not have any issues, fortunately.

Friends_and_family Friends

2/10

Poor

30 Jun 2025

Janelle

The stay its self was great. Wonderful room with a view of the golf course, clean room and comfy bed . However, they charged me $$ on the morning of check in when I called to change the card number on file, then charged me again at check in. When I confronted them she ( which she was very nice and helpful) assured me that it was a mistake and the charges would be dropped in 3 to 4 days, and it did. But then they turned around and charged me AGAIN when I checked out. Called and was put on hold for at least 10 minutes when I had asked to speak to a manager, one he finally got on the phone , he told me that it was a clerical error and that they have refunded me the money and it should be in 4 to 5 days back in my card. He was not as nice and told me that there was nothing they could do.
So if you stay at this hotel ( it’s a nice one) make sure and check your accounts often as they tend to charge you a couple times and then tell you they can’t do anything about it.

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Anthony

Overall what you’d expect from Holiday Inn. Didn’t realize when we booked that breakfast was not included due to IHOP being attached to the property. They gave us a 20% discount but still I would’ve booked elsewhere if I had known. It is a long walk to the elevator if you are in the main tower. It is a large facility and parking is lacking. Staff were great. Very friendly and helpful. Room was very comfortable and quiet overlooking the golf course.

Leisure Partner

8/10

Excellent

22 Jun 2025

Aaron

Hot tub was small and not in working condition.

2/10

Poor

19 Jun 2025

Makayla

.

Business_and_leisure Family

4/10

Poor

15 Jun 2025

Verified traveler

Do not recommend

Unfortunately, our experience at this hotel was not pleasant. The room was damp and had a strong, unpleasant odor that made it hard to relax. It also felt very stuffy, with poor ventilation. To make things worse, we couldn’t close the curtains properly, which affected our privacy and ability to rest. Would not recommend.

Friends_and_family Family

4/10

Poor

15 Jun 2025

Heidi

Disappointed

Phone did not work when calling front desk... They were apparently having computer problems. Water was not hot for showers, it was luke-warm at best. USB outlets did not work for recharging electronics.

Friends_and_family Family

4/10

Poor

08 Jun 2025

Amanda

hot tub not working and not disclosed before checking in. The reason I picked this hotel. Stayed 2 nights had hoped it would be fixed for atleast part of the stay but was not. Also if you want a hot shower, you need to have the water barely on, so you're choosing between water pressure or warm water--can't have both!

Business_and_leisure

2/10

Poor

27 May 2025

Cole

Terrible

There was a terrible smell throughout the first floor. We hoped it was just there. Nope. Got up to the fifth floor, smelled even worse. Their pool area was filthy, and the hot tub was out of service, which was one of the main reasons we were going to stay there and they didn't say anything about it. Didn't care. Asked to switch to a room with a tub instead. Was told \"I don't even know which rooms have tubs.\" ...ok...who does?

This was a non-refundable purchase, and I didn't even care. I got the heck out of there and went down the road to Country Inn and had an awesome experience, never staying at a Holiday Inn again.

Partner

10/10

Exceptional

26 May 2025

Todd

Convenient access

Business Self

6/10

Pleasant

09 May 2025

casey

Not at this time

8/10

Excellent

08 May 2025

Martesi

More consistency

I had to remind the staff of room service

Friends_and_family Family

10/10

Exceptional

07 May 2025

Karen

We enjoyed our stay and wouldstay again

Leisure Partner

2/10

Poor

02 May 2025

Derrick

Worst hotel experience in a long time!!

e us feel extremely unsafe. Then I checked my credit card to look at my transactions and noticed that the property had put 4 different holds on my account for incidentals. 3 charges for $103.99 and one for $.45. I talked to the front desk and they claimed it was not on my account and that the pending charges would fall off in a few days. So I gave them the benefit of the doubt. I get having one charge for incidentals but 4. That’s ridiculous. So 3 days later I check my account and see that they charged me $104.44 and $.01 for a total of 104.45. I called them and asked them why I was charged for incidentals and they had no answer for me. After a back and forth they said they would refund it. But now I sit here 4 days later waiting to get refunded and getting angrier by the day. I can honestly say we will never stay at this property again. All I can say is check your cards to make sure you weren’t over charged like me. Poor cleanliness poor property upkeep. Very disappointing

Friends_and_family Family

4/10

Poor

30 Apr 2025

markeita l

We left without staying. The hot tub was not working. While checking in a guy was complaining that his room didn't have hot water. Other complaints were logged as we check in. We asked for a return of our money. Please return my money for this hotel

6/10

Pleasant

27 Apr 2025

Kathleen

This property is in need of good management. The staff was helpful and gracious with the group we had but they seemed to lack the amount of front desk staff necessary for a smooth check in process.

Leisure Family

8/10

Excellent

13 Apr 2025

Pamela

Beautiful hotel and room! Only thing that made our stay tough was that we didn’t get any hot water to our shower.

Leisure Partner

10/10

Exceptional

11 Apr 2025

James

the staff was very friendly and helpful. I need some extra towels and the lovely cleaning staff gave them to me right away with smile and made sure I had everything I need. the made us feel very special. the pool area was very clean and the water was nice and warm. Only thing is that it seem like some chair may have been missing from the round table but there was still plenty of seating

Leisure Family

8/10

Excellent

07 Apr 2025

Tamica

The staff are awesome.

8/10

Excellent

07 Apr 2025

Eugene

It was right off the interstate, plenty of parking. Has an Ihop attached. Downsie to the Ihop was the servers seemed to be overwhelmed for breakfast, even though it wasnt too busy when i arived.

Leisure Self

6/10

Pleasant

30 Mar 2025

Barbara

Pool and hot tub not in use

It was a clean comfortable room. We stay here because we love the pool and hot tub, unfortunately both were down. The hotel did compensate us with free breakfast at Ihop, which was nice but not the same.

Friends_and_family Friends