Name: Holiday Inn Milwaukee - Brookfield
Address: 1005 S Moorland Road, Brookfield (milwaukee Area), 53005, US

2/10

Poor

17 Jul 2026

robert

We really wish the front desk would have warned us that the pool area was closed before purchase.

Partner

2/10

Poor

15 Jul 2026

Thomas

Unfortunately had to stay here as a block of rooms for my son’s baseball tournament. Terrible hotel and over priced. Avoid if you can.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Pamela

Friendly staff

Self

6/10

Pleasant

07 Jul 2026

Kyra

The only thing I didn’t like, was that the pool was closed!

Friends_and_family Family

4/10

Poor

05 Jul 2026

Samuel

The pool/hot tub wasn’t working. Which is why we booked the hotel in the 1st place

Partner

8/10

Excellent

05 Jul 2026

Anthony

Checking in was easy and the room was clean

Self

6/10

Pleasant

30 Jun 2026

John

No hot water in the room and tv did not work properly. Pool was out of service for no reason apparently.

Partner

2/10

Poor

29 Jun 2026

Katieann

Awful stay. First waited in line to check in for over 20 mins, the line didn’t move, so we left to get to our event and decided to check in when we returned. When we got there then late in the night, it still took very long. Supposedly the computer said all the rooms were dirty, so the worker was going to check each room. Then put a/c did not work. The pool was out of service. Only had two towels in the room.

Partner

8/10

Excellent

28 Jun 2026

James

Great location and surprisingly quiet. Helpful front desk team member found us an early check in room so we could make the game on time. Pool and hot tub out of order - otherwise perfect!

2/10

Poor

28 Jun 2026

Megan

As avid Brewers fans, we have stayed at this hotel multiple times — I am sad to report that it’s going downhill quickly. Some of the staff are wonderful and accommodating, while others seem to do the bare minimum. We went to a game on Mother’s Day and the hot tub was coned off. When I was expressed to the staff that we really wanted to use a hot tub, she told me it worked, and to go ahead. So we did. No issues. Fast forward several weeks later, hot tub is still roped off but this time the entire pool is closed. TVs in room did not work. Static. Our cousins were in the same hotel and they didn’t even have a tv, only a bracket. Most outlets did not work, and the final nail in the coffin was no AC in my room on the 6th floor. Staff couldn’t figure out how to connect the thermostat to WiFi and told me I would have to deal with it. 77° at check in. And 82° when I woke up. My daughter slept in the lobby. I got up at 5 and slept in my vehicle for a couple hours. Milwaukee was very busy this weekend. There were no other hotels available, or I would have requested a full refund. They discounted the room to $100 from $312 + $100 incidental but my family was miserable. The Cubs/Brewers series is a rivalry game, so several people in my party went to the game, but several of the moms/kids looked forward to hanging out at the pool/atrium, having some drinks, and watching our kids. Instead we had to find something else to do, which ultimately led to spending more money. Disappointing.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Adri

I am very disappointed with the price I paid for 2 nights. They advertised this amazing pool on site and the pool was closed. There was no notification prior and the pool was one of the reasons I wanted to stay here. When I woke up the second night to get ice there was throw up outside a room and it took the staff almost till the afternoon to clean it. The ihop/applebees service was awful. I was told 10/15 minutes and waited 30 and just decided to leave. I wouldn’t stay here again.

Partner

6/10

Pleasant

22 Jun 2026

Shane

Hot water barely got hot even after 10 minutes. Pool and hot tub were closed and was not listed on web before reservation. We chose this place mainly for the pool and hot tub so that was very disappointing

Partner

4/10

Poor

21 Jun 2026

Christopher

Room was dirty upon walking in, room keys didn't work, TV in the room didn't work, pool was closed. Onsite restaurant didn't open on time either morning we were there. Wouldn't recommend this property to anyone.

Also, the hidden fees using Hotels.com made our 2 day stay cost quite a bit more than going directly thru the hotel. Will not be using this platform moving forward.

Friends_and_family Family

4/10

Poor

10 Jun 2026

Heidy

Pool nor hot tub was available ~~ closed for maintenance until further notice. It was the main reason we chose this hotel.
No breakfast available at all
Service & food availability at the ihop was horrible at a maximum

Family_with_children

6/10

Pleasant

09 Jun 2026

Liz

My \"pool view\" room (that I didn't request) actually just looked out on a hallway. I wouldn't recommend rooms over there because the atrium over the pool made the whole area very humid. The pool was closed for maintenance, which I really wish could have been shared with me at booking. The stairs by my room were not marked at all, and only opened to the outside, with no way to enter and use them from the first floor.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Mark

Positive: Room was clean and comfortable. Room temperature was easy to control. Conveniently located off the interstate. Staff were helpful and attentive. Rooms were also well insulated from sound, had no issues with noise at all.

Not so positive: hot water wasn't working, had to take a cool shower. Temperature in the hotel outside of the room was too warm. Temperature in the IHOP/Applebee's, which was attached to the hotel, was also extremely warm, uncomfortably so. Pool was unusable due to maintenance, though no one was working on it when we were there.

Family

2/10

Poor

07 Jun 2026

GUDWER TRUCKING SVCLLC

Pool was close no a/c in the building restaurant was terrible

Friends

4/10

Poor

01 Jun 2026

Crystal

Unfortunately our stay was not one to where we would come back. The pool and hot tub were down for the weekend, the room was not fully cleaned- but due to short staff. The one positive thing I will say is the lady on night shift was so understanding and her hospitality was great!

Friends_and_family Family

4/10

Poor

27 May 2026

Greg

The best things I can say about our stay was that the room was clean, how IHOP/Applebee's were attached and the proximityto American Family Field. Problems:

Room #1: broken door strike plate was busted like someone kicked in the door.
Room #2: no broken strike plate, but remote didnt work except to change channels, vanity light didnt work, and the USB chargers had only 1 or 2 that worked.

* No Pool 'unfortunately' so no hot tub.
* Internet 'can be spotty' - nope - 95%non-existent.
* Could not connect my phone or iPad at all.
* Not one of the hand sanitizer stations worked.
* Ice machine was not working (although- not sure that was a bad thing)

Would not recommend.

Partner

4/10

Poor

24 May 2026

Michelle

Our room was filthy the bedspread was so dirty and had a red stain, room was vacuumed & before we could shower we has to scrub the tub. Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

21 May 2026

LORI

Our stay was absolutely wonderful from beginning to end. The hotel was beautiful, clean, comfortable, and exceeded our expectations in every way. What truly made our experience special, though, was the incredible staff. Every person we encountered was kind, welcoming, and genuinely cared about making our stay enjoyable.
A special thank you to Kristen, who went above and beyond with her kindness and exceptional service. She upgraded our room, was always friendly and helpful, and even surprised us with brownie ice cream after we had a disappointing experience at a nearby restaurant. Her thoughtfulness turned a difficult moment into something memorable.
It’s rare to find a place where hospitality feels so sincere. Thank you to everyone for making our stay so relaxing and unforgettable. We will definitely return and highly recommend this hotel to others!

Partner

10/10

Exceptional

19 May 2026

Elias

Very clean, modern, and busy propety.

Self

8/10

Excellent

17 May 2026

Ferdinand

Just an overnight

6/10

Pleasant

13 May 2026

Alex

Needs upgrades

Self

6/10

Pleasant

11 May 2026

Nicole

We did not have hot water (just above room temp was about as much as we could get for either shower) or even in our sink to wash our hands; I booked this hotel specifically for the hot tub and when we got on site it was caution taped off and not able to use. The room was cold even when we turned the heat up to 71/72 degrees. The TV remote did not work unless you were standing directly in front of the TV, you could not use it from the bed at all. We had breakfast at the iHOP and the staff there were very slow and very little acknowledgement to customers when they walk in the door even with staff standing/walking right by them (very cold, in my opinion), food was sub-par (meat came out cold, hashbrowns were not very good and the eggs were almost water-like runny). Unfortunately, we did not have time to wait to send back our food and ate it anyways. The only staff we interacted with was check in staff and she was very nice and quick with check in. I have zero complaints about the staff. The only issue I would have about direction from staff would be when she directed us to our room, she gave directions as if we knew the property (never stayed before) and when I asked about parking, she said to park anywhere. Again, I was asking about closest door to our entrance, elevator(s) or room.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Carole

Staff was friendly and welcoming. My room was clean and comfy. I like the microwave and fridge being in the room! There is an AppleHop (ihop and Applebees combo) onsite if that’s your jam. I actually added a night to my stay because it was affordable and close to my events.

Self

10/10

Exceptional

28 Apr 2026

Michelle

Everything was great

6/10

Pleasant

27 Apr 2026

Libni

Very small room for the price and view was terrible as well.

Self

2/10

Poor

26 Apr 2026

Antoine

First night, my room was on the second floor near the pool, the ac was not blowing cold air which made the room feel humid, the tv did not connect to Netflix app even tho the hotel has internet service. I was told that, it’s just a feature that doesn’t work. When waking up to use the shower, the shower would not turn off, I had to push it in and keep twisting it until it turn off. Went to the front desk and they did accommodate me by switching my room and moving to the 5th floor. Also the ihop/applebees that’s connected to the hotel had horrible customer service and quality of food was bad too.

Self

2/10

Poor

26 Apr 2026

Deshawn

Please stay away. Their housecleaning staff does not clean at all. I complained about the uncleanliness of my room. The housekeeping returned to my room annd only made the beds and replaced the towels. The same sheets that had stains on it was still on the bed. The floors has not been vacuumed or swept. Still had the previous hair all over the restroom and the ring around the tub was still there. Please stay away

Family

10/10

Exceptional

16 Apr 2026

Durand

We didn't have any breakfast we had to pay for our own breakfast they gave us 15%off which wasn't much but it was something i guess

10/10

Exceptional

16 Apr 2026

John

Na

10/10

Exceptional

14 Apr 2026

Robert

Spacious, clean, and a friendly and helpful staff.

Friends_and_family Friends

4/10

Poor

12 Apr 2026

Blake

The hotel pool area smelled like weed, the bed was hard as a rock. There was hair in the shower and the remote was dead for the Tv.

2/10

Poor

04 Apr 2026

Jessica

There was no water in our room. We called to ask someone to come up to check it out, waited half an hour and called again. We waited twenty more minutes, but decided to pack up and go to the desk for help, since none was coming to us. We were basically told that there wasn't anything they could do but put us in a new room. We were supposed to be in a room with two queen beds, and they claimed they were moving us to a king with a pull-out sofa. There were no towels or bedding, and the ben was a queen, not a king. While preparing to go to an event, we tried to watch the game, but the TV wasn't working. We contacted the front desk again, and stated that we would be leaving soon, but that they were welcome to come in to fix it. We ended up being late for our event due to the switching of rooms not being handled well. The person working the front desk told us that she's new there, so she didn't know what else to do. She should have been properly trained prior to working alone. When we arrived back from our event, we found that the television still didn't work. There was no complimentary breakfast as stated online. The hot tub was out of order. None of the ice machines were working. Our keys didn't work on any of the doors, so we had to walk all the way around the building with our luggage, despite being told which door was closest to our rooms. Oh, yeah, there was garbage in the drawers and hair in the sink. Overall, not a pleasant stay.

Friends_and_family Friends

6/10

Pleasant

03 Apr 2026

Michael J

No sink soap available, bath towels limited, and hot water in the shower was luke warm.

Partner

2/10

Poor

03 Apr 2026

Adam

Room wasn't ready until after 6pm, and was dirty when we finally got in. Tv and WIFI didn't work, hot tub was broken, miscellaneous broken pallets and parts in hallways. Terrible customer service, and charged my credit card almost double of the nightly room rate. Wouldn't refund me after all of this.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Timothy

We asked for clean towels and extra pillows due to my wife just having surgery. Never came. Had to track down a maid to get the towels and she was only able to get one pillow. This request was given to the front desk early in the day. It wasn’t in tell late in the day like four pm before I was able to catch the maid In hallway.

6/10

Pleasant

03 Apr 2026

Jean

A very mixed bag stay. Was the hotel clean and the rooms comfy? For sure! But there were several issues during our stay that lead to my 3 star review. We had to wait about an hour to check in - not a huge deal. I was told it was a staffing issue. The internet connectivity to the TVs was broken during our entire two night stay for two rooms so we couldn't watch anything. Staff did comp us some money but only after I asked. Ice machines are all broken, but you can ask at the Applebee's and they were accommodating. I ended up having a hold on my card for $400 more than what was quoted on this app and when I asked about that, apparently a new employee had messed up. It was resolved within 4 days of our stay. All in all you get what you pay for - this was a last minute booking at a cheaper price for the area. The front desk staff was helpful but seemed a little exasperated at everything that went wrong that weekend - I think other guests weren't as nice as we were about everything and I can only assume management didn't have their backs. If you are low maintenance and looking for a good deal this is it, just beware there might be some issues!

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Laneica

The IHOP staff was amaze kids enjoyed thre pool while it was open

10/10

Exceptional

29 Mar 2026

Nathan

Simple and clean with a really, really.good continental breakfast.

4/10

Poor

29 Mar 2026

Max

The room was very clean, but many amenities were missing. My room did not have a TV, it had no bath towels, and it there was a light outside the window that flickered all night.

Self

4/10

Poor

28 Mar 2026

James

Internet was down so no TV. Ice machine broken. Hot tub closed. Not enough towels in the room (2 for 4 guests). Pool only open 9 am to 9 pm (advertised 6 am to 11 pm). Lukewarm shower. No one cleaned around the pool, wet towels and Cheetos all over the place at 9 am when it opened.

Family_with_children

2/10

Poor

26 Mar 2026

Ashurdee

No breakfast. No hot water. No WiFi and Tv

Family_with_children

6/10

Pleasant

24 Mar 2026

Christal

There is no free breakfast being served you have to goto ihop next door

Family_with_children

4/10

Poor

23 Mar 2026

Darrell

I book through Expedia and received wrong room and when it was address the front desk manger told me third party’s buyers don’t come before first so other who walk in gets room before reservations. Always was told no hot water , no WiFi , no extra beds or pull.
Room was clean
Pet friendly
Poor customer service

Business Family_with_children

10/10

Exceptional

19 Mar 2026

Kandee

Excellent one-night stay! The room was spotless, and the bed was very comfortable. Staff were friendly and efficient. The location within 20 minutes of downtown Milwaukee and the pool area in the center of the hotel make it a great choice for business or family.

8/10

Excellent

16 Mar 2026

kayla

Was very clean, and quiet.

6/10

Pleasant

09 Mar 2026

Kiara

There were bugs on the window seal of my room, coming through the cracks and just dying. The bathroom had lots of short hairs all over the floor. The jacuzzi was out of order, and the food at IHOP and Applebee’s was terrible. The customer service was terrible too. There was always a 10-15 minute wait, even though there were plenty of tables to be seated at. Meanwhile, the restaurant workers were sitting behind a wall, relaxing or joking around the entire time.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Ben

Our room had multiple boogers stuck to the walls in the living room and bathroom areas. The pullout couch sheets had looked they weren't changed since the last use and there was a \"fluid\" stain on the sheets. Not to mention the chip crumbs and take out container under / in the pullout couch. All of this was noticed within 10 mins of being in our room. I was not about to let my daughter and her friend sleep on that. We left and got a different hotel.

Family_with_children

4/10

Poor

05 Mar 2026

Oscar

we showed up at 4 pm trying to check in and the receptionist first told us that there was no rooms available even though we had 2 reservations, she said that some people were painting some rooms and that they were short on housekeeping staff, but that is not a reason to cancel our reservations, we requested to talk to the manager and she did not want us to talk to the manager but after talking to the manager he told her to give us the 2 rooms but we had to wait until 6 pm for them; this is not a way to treat customers at all, I will never stay there again

Business

10/10

Exceptional

26 Feb 2026

Antonio

Clean big room nice shower and spacious separate sitting area with tv and table.I was with my family of five and it was perfect space.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Brian

Room was in good condition, but the TV's did not work in either of our rooms. Hot tub was not working as well by the pool. We ate at the restaurant connected to the hotel. Service was slow and food was cold by the time we brought it out. Was really hoping for a little better stay...

Family_with_children

4/10

Poor

22 Feb 2026

Shaneeta

No hot water in room. Jacuzzi is broken. Pool water is dirty. Room floors are wet.

4/10

Poor

21 Feb 2026

Kevin

Check in. The fact there was really nobody staying at the hotel with eight cars in the lot. It was a total of 45 minutes to check in. The reason I was told is because they didn't have the room cleaned. Literally, I don't know why there wouldn't have clean rooms since there were so many available. I it was told to come back 25-30 minutes later and she would get a room available. Even then it took about 10 to 15 minutes just to check in.

2/10

Poor

18 Feb 2026

Gladys

No hot water no pool was locked out my bathroom for two nights will never go here again

Friends_and_family Family

2/10

Poor

14 Feb 2026

Jerry

Terrible experience. We booked the hotel because of the pool and when we got there it was closed. The staff was rude.

Leisure

6/10

Pleasant

24 Jan 2026

Brenda

Tv and wifi didn't work

Business

6/10

Pleasant

21 Jan 2026

Jackie

The room was ok

2/10

Poor

19 Jan 2026

Phong

The room was not prepared. It looked like it was under construction. The tv was labeled “out of order”. The beds were partially made. There were no towels let alone a shower curtain.

Leisure Family_with_children

8/10

Excellent

16 Jan 2026

Richard

Hot tub was under repair

Business

4/10

Poor

04 Jan 2026

Scott

Pool was broken, shower still dirty from previous guest, possible bullet hole in outside window, comfortable bed though

Leisure Partner

10/10

Exceptional

04 Jan 2026

Katie

Room was clean & staff was very friendly. Quick check in!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Kelly

This hotel is easy to get to with plenty of shopping, gas stations, coffee shops, and more close by. Staff is very pleasant and very clean!

Leisure Partner

6/10

Pleasant

29 Nov 2025

Cesar

The keys didn’t work. Had to ask twice for new keys. Overall room clean. TV with no cable signal.

Leisure Family

10/10

Exceptional

29 Nov 2025

Paul

MIMI

10/10

Exceptional

24 Nov 2025

GARY

Room clean Checked in with young lady named Aloha She is exceptional! It was busy and they were short staffed at the time. She knew my name a couple of times around the hotel too

Business Self

10/10

Exceptional

24 Nov 2025

Rita

Very clean. A big thank you to Mimi at the front desk. From days before even arriving I called to make sure my reservation was all set she was so nice and helpful then , as well as when I checked in , & when I checked out. It truly makes a big difference on your stay when you are greated by such a nice person. Thank you Mimi

8/10

Excellent

22 Nov 2025

Wayne Jeffrey

Room is pleasantly clean and smells good. Our only trouble is when checking in .

Business_and_leisure Partner

2/10

Poor

17 Nov 2025

Nehemiah

We were very disappointed regarding the treatment my family received during our recent attempt to check in at your property. Upon arrival, we were informed that the reservation had to be under someone over the age of 21.
Unfortunately, the staff member at the front desk was unprofessional and dismissive. She made my son and my boyfriend wait outside and told them they could not sit in the lobby while the issue was being resolved. I could not help but feel that their treatment was influenced by racial bias, as both are African American. This was both hurtful and unacceptable. Due to the way they were treated and the lack of cooperation from your front desk they decided to leave. I also ask for a formal response and any possible resolution, including an apology and a refund for the unused reservation. I have sent numerous emails and calls to the property and have not received any contact back.

Leisure Family

10/10

Exceptional

03 Nov 2025

Randy

Our check in person was fantastic, I did not get her name but she was very helpful and offered to make our stay better after we found out that the pool was closed

10/10

Exceptional

23 Oct 2025

Michael

All good - except this location doesn’t offer breakfast.

Leisure Family

6/10

Pleasant

11 Oct 2025

Samuel

Ok

Business Self

10/10

Exceptional

10 Oct 2025

Patrick

No pool and no tv

Self

10/10

Exceptional

06 Oct 2025

Ryan

Clean room.

Business Self

6/10

Pleasant

05 Oct 2025

Julie

Room was clean. The door to our room didn't close very well. The pool and hot tub were closed. That was the reason I picked it. I didn't it see the message on the Expedia app about this. I wasn't very happy.

Leisure Partner

8/10

Excellent

04 Oct 2025

Andrea

Location is good
Amenities lacking

Business Family_with_children

10/10

Exceptional

04 Oct 2025

Marsha

Awesome stay ❤️😍😍❤️

Self

10/10

Exceptional

03 Oct 2025

Fernan

Yes I was there for my wife birthday and anniversary the lady at the front desk was great aloha was awesome and very professional.

Leisure Family

8/10

Excellent

24 Sep 2025

Doug

Good stay

Friends_and_family Family

4/10

Poor

20 Sep 2025

Steven

Pool was closed, canceled reservation. Need refund

10/10

Exceptional

08 Sep 2025

Verified traveler

Clean, Friendly, Fast Service

The hotel was very clean. Was disappointed that the pool was out of order, but the exceptional front desk customer service made up for it. Clean hallways, elevator, and room. We got a 20% off coupon for ihop and that was amazing as well!

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Ronea

Very cute and clean rooms for good price

Leisure Partner

10/10

Exceptional

01 Sep 2025

Michael

Good price nice rooms.

4/10

Poor

01 Sep 2025

Verified traveler

Poor customer service

The bathroom could have been cleaner, the shower had some questionable dark spots. No one at the front desk was helpful except for 1 person, tried calling the front desk a few times to ask about towels and no one answered, the last day at check out the person was on their phone and didnt have any interest in helping me check out. Pool was also under maintenance when we got there with no warning so that was also unfortunate. Overall staff could do a little better on customer service.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Verified traveler

We had a great stay. The room was huge! Great value, great service! It was super quiet and we slept very comfortably. We would definitely stay again. Thank you!

Partner

6/10

Pleasant

26 Aug 2025

Kirk

Was disappointed that the pool and hot tub were drained and no water in them. Was looking forward to using both.

Business Self

6/10

Pleasant

24 Aug 2025

Luis

It doesn't have hot water and the service isn't very good.

10/10

Exceptional

23 Aug 2025

Mohammed

Clean hotel

4/10

Poor

21 Aug 2025

Sara

TV was broken. Took 5 trips to front desk and 13 hours for them to finally replace it. After they informed me I would be moved to a different room. Stayed in room with replaced TV. Shower water was luke warm. Never vacuumed, or disinfected or changed sheets in my 2 week stay. Eco friendly or not, that's just gross. Pool was closed, should have listed it on their website that it was down for maintenance.

Self

2/10

Poor

20 Aug 2025

Nicole

Horrible!!!

Absolutely horrible! We came to visit family and all we got was the runaround from the minute we checked in. We received a different room that we didn’t ask for. We were also told that that location did not have a continental breakfast and the pool and hot tub were not in service for a month. They were in the process of remodeling because they were a best western at the time. I have three separate different charges on my credit cards and the young women who work at the desk talk over you and don’t want to hear what you have to say. Worst hotel ever! Don’t waste your money. They are horrible. The halls were dirty and the front desk claims it was a $400 a night room. Not worth $150 even. Never again. Stay elsewhere.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Debra

Good service

Leisure Self

10/10

Exceptional

17 Aug 2025

Cynthia

Room was clean and just fine. Did have trouble with the door deadbolt.
The room floors needed to be updated. They look very well used and worn out.
Lobby looked updated.

Leisure Self

2/10

Poor

17 Aug 2025

Olakunle

Area is close to attractions

2/10

Poor

13 Aug 2025

Richard

When I booked the room on line it said free breakfast. Then when I got there and they said I get 20 percent off at the attaching IHOP instead of the free breakfast. No where on line did it say that.

Then the air conditioner only worked a little. The room was warm and stuffy. Room 313. There were no directions on how to get ahold of the front desk On the phone. I pressed the button for the front desk and that did not work.

There were no ice or soda machines on our floor. There was some I saw behind the check in desk. Which was a long way from our room. But was not told this. The pool and hot tube were shut down for service. I was not told that when I booked.

The TV had so many missing channels and no guide except on the TV and those channels did not match the guide.

Then when I checked in the bill I signed up for did not match the rate I booked in. They said I would get a rebate. After I checked out. I also did not get any email correspondence from them.

So many things were bad. This is not the standard of a Holliday Inn.

Business_and_leisure

4/10

Poor

12 Aug 2025

Jeffrey

Staff was rude, they dont even have coffee. Never have I been told I need to wait until 4pm on the dot to check in. I arrived at 3:30PM. the desk person was vcery rude and short in her answers
I have been sleeping in hotels for 40 years for work.. this was a place I will never come back to or recommend

Business Self

4/10

Poor

11 Aug 2025

Megan

Very run down hotel for a Holiday Inn.
Ripped chairs all over lobby and hallways. Only one elevator.
Pool out of service.
Only one ice machine that gave out watery ice.
Felt very dirty.
We won’t be back

Leisure Family

4/10

Poor

10 Aug 2025

Anne

Do not recommend

Check in is slow. Called the front desk when we arrived. No one answered. Our remote didn’t work and we went down to the front desk. She took it to the back and brought back the same remote with the same batteries. The pool was closed and we didn’t know until we arrived. It’s loud on the first floor. The rooms were not cleaned well.

Partner

6/10

Pleasant

10 Aug 2025

Michael

Nice place but…

The hotel was nice, but the pool and hot tub were closed for mechanical issues and there was no hot water in the room for the sink or shower. We were not informed of any of these issues before getting to the property.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Verified traveler

Slow check in process

Front desk checking amazingly slower than most other hotels I’ve stayed at

Partner