Holiday Inn Express Milwaukee-West Medical Center

6/10

Pleasant

27 Mar 2026

KENNETH

The hotel was fine, however we didn't have a shower curtain so everything got wet when showering. Breakfast was good with decent selection of food.

Friends

8/10

Excellent

25 Mar 2026

Paulo

The young lady that works evenings is the most friendly person ever!
Rooms are clean and good size .
Hallways need work.
But overall always have a good stay.

Self

8/10

Excellent

22 Mar 2026

Marco

Everything was great building just needs some updates and minor repairs

Partner

10/10

Exceptional

16 Mar 2026

SANDY

The staff is wonderful, friendly, helpful.

Self

10/10

Exceptional

14 Mar 2026

SANDY

Clean room, staff was wonderful.

Self

6/10

Pleasant

08 Mar 2026

Jennifer

Hotel was not the cleanest and rooms were slightly in disrepair. No enforcement really of quiet hours from staff. Rooms could use some attention to cleanliness and repairs

Partner

10/10

Exceptional

07 Mar 2026

SUSAN

Staff very friendly and helpful

Partner

6/10

Pleasant

24 Feb 2026

William

The room was fine. Breakfast food seemed to be all reheated frozen box food …… eatable but not very good

Family

8/10

Excellent

23 Feb 2026

Thomas

Room was clean. Bed comfortable. Big draw back was mold in the shower. Yuck!

10/10

Exceptional

02 Feb 2026

Julio

Everything was great!

Business

8/10

Excellent

25 Jan 2026

Christina

Breakfast

Business

4/10

Poor

23 Jan 2026

Tara

Room was gross. Staff was actually great! But the room was really gross. Shoddy repair work in the bathroom in stages of rotting, hair on the ceiling in the shower, scum on the shower walls, stuff all over the carpet like it hadn’t been vacuumed and murder scene stains in the mattress. I’ve been all over the country an never seen a room like this. Disappointed but the staff was super nice! Breakfast was good too.

Friends_and_family Family

4/10

Poor

15 Jan 2026

Kelly

The room was dirty. The bathroom door was not hung even in the door frame, so you couldn’t close the door. The shower looked like it hadn’t been cleaned in a long time and there was mold in the shower stall.

Leisure Family

10/10

Exceptional

05 Jan 2026

Caroline

Fantastic stay from start to finish. The room was spotless, comfortable, and well-maintained. The staff were friendly, welcoming, and helpful throughout our visit. The location is convenient, especially for medical center visits, and the hotel felt quiet and well-organized. Breakfast was a great bonus, and everything felt efficient and stress-free. Would absolutely stay here again and highly recommend it.

Leisure Partner

2/10

Poor

04 Jan 2026

Kerry

We were extremely disappointed in our stay. It took over an hour to check in due to the front desk, being unable to find our reservation and a mixup with rooms and room keys. The lobby was worn and tired with stained furniture, peeling wallpaper, and thread bare carpet. The hallways to the room were just as bad. The whole place had an extreme feeling of neglect. It felt dirty. Our room was on the first floor with a view of a pile of stone. It felt like we were sleeping in someone’s basement. The bathroom shower had a clump of hair in it left over from the last guest and the toilet seat was cracked and stained. The lampshades were broken and the lamps themselves sticky. The bed luckily felt clean, but we were disturbed all night by a high-pitched intermittent whirring noise that we think came from the mini fridge. In all honesty, we should not have stayed but we were afraid of losing our money. We chose a Holiday Inn express because we held them to a certain standard. After this experience, I do not think I will stay in one again.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Jeffery

We stayed there for 3 nights. Hotel need little TLC, but nice room, friendly staff, good free breakfast, easy parking and gym. Thank you and we will be back.

Partner

8/10

Excellent

28 Dec 2025

Diane

Staff was very friendly and helpful. Room was comfortable and basically clean. Great shower head with lots of adjustments. Excellent Continental breakfast -lots of great (including protein) options. Not sure why hotels can't get shower curtains right... the clothe one in this room not only laid the end into the tub at least 2-3 inches, when it got wet anywhere on it, it would go through to the floor leaving a wet mess to step out onto. Also wish (common issue) their cleaning process would include the air vents - it's kind of cringe worthy when air blows into the room from a dust-filled vent.

10/10

Exceptional

27 Dec 2025

Jenny

Staff was great, great location, clean and the room look just like the pictures

Partner

8/10

Excellent

27 Dec 2025

Vincent

It was clean ,quiet , non smoking room

And i had good sleep without interruption.

Finally every morning i had a hot breakfast 😋

Self

8/10

Excellent

20 Dec 2025

SANDY

My room was clean, but really needs upgrading and repair. Bathroom door and shower need work. Breakfast was good. Parking was fine and felt safe.

Self

6/10

Pleasant

17 Dec 2025

Tom

It was ok👍

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

SANDY

Parking was good. My room was a pleasant surprise. very clean and comfy. Staff I interacted with was very helpful and a pleasure to deal with. I didn't partake of breakfast, but it looked good. Hot and cold offerings.

Self

8/10

Excellent

01 Dec 2025

Marla

It was a very clean room but needed updating. The coffee pot didn't work, a hanging lamp didn't work. We had to use a power cord extension cord to plug something in. The. bathroom door did't close correctly. But the cleanliness made up for some of those things.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Orian H.

Room spotless, staff helpful, breakfasts a plus.

6/10

Pleasant

23 Nov 2025

Christy

I want to start out with the good. The housekeeping staff did a great job keeping our room clean every day, check-in was a breeze, beds were comfortable and clean, and the staff was friendly. That being said, the hotel needs a serious update. In our bathroom, the sink and the bathtub were missing their drain plugs, and the bathroom door was swollen from moisture and would barely close. The furniture outside, as you were entering the hotel was missing cushions and was stained. Furniture inside the lobby was dirty. The breakfast was not great, and the last night we were there, about 2 AM our room started smelling like cigarette smoke. Bad. Someone must’ve been smoking nearby and it was coming in our vent. We all woke up and ended up going to the airport early to get out of there. For a Holiday Inn Express, I would expect better. I would not recommend this hotel.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Joe

Booked the suite, everything was clean and comfortable. The staff were very nice and helpful.
It Could use a bigger tv in the living area, and a little better lighting in the bedroom and bathroom. Overall very nice room though.

Business_and_leisure Partner

2/10

Poor

13 Nov 2025

Michael

Lacking Empathy and Refusing Support During a Family Medical Crisis

We were traveling to this hotel to stay the night before my mother-in-law’s cancer surgery when we received the devastating news that her procedure had been canceled at the last minute. I had booked a non-refundable room through Expedia, but I immediately contacted them and explained the situation. I even offered to provide medical documentation.

We were not asking for a refund. We simply hoped to rebook the same room type for the following week, as the surgery had already been rescheduled. Expedia made every effort to advocate for us, but the manager at this Holiday Inn Express refused to assist in any way—no date change, no flexibility, no understanding.

During an already emotional and stressful time, this lack of compassion was incredibly disheartening. I am sharing this experience in hopes of receiving a response and, more importantly, encouraging better support for families facing medical emergencies.

Family

10/10

Exceptional

09 Nov 2025

Jessica

Great

10/10

Exceptional

08 Nov 2025

Kevin

The continental breakfast was absolutely amazing. Very helpful and very friendly. I think her name was TT.

8/10

Excellent

06 Nov 2025

Ying

Friendly staff

Business Family

4/10

Poor

02 Nov 2025

David

The hotel was dirty and in a state of disrepair. The walls in the hallway walls had several areas were crumbling and the debri was in floor. The patio furniture you see upon entering was disgusting. The breakfast area was not clean.

Leisure Self

6/10

Pleasant

01 Nov 2025

Marjorie

Property is very old and dirty it need renovation breakfast was ok.

Business Family

4/10

Poor

27 Oct 2025

Megan

Pay more and stay somewhere else

The room and entire hotel were very dingy, stained carpet throughout, dinged up and dirty walls and doors. There was some large beetle or roach on the floor in our room. Wouldn’t stay here again no matter how cheap

Friends_and_family Family

2/10

Poor

27 Oct 2025

Nariah

If I could’ve left a 0 zero star I would. Don’t book this hotel it’s really a motel. They don’t answer the phone when you need something. Parking lot is full at night so you have to find parking in the back. Which no one told us had to figure it out. Staff ride as hell for no reason.

6/10

Pleasant

19 Oct 2025

Adam

Room was fine, clean. Area is sketchy AF

Leisure Self

6/10

Pleasant

19 Oct 2025

Ronea

Room wasn’t really clean but nice, stuff was real nice. Breakfast was good

Partner

2/10

Poor

19 Oct 2025

Kaytlin

Room was not clean, breakfast was not ready an hour after the posted time, someone hit my car in the parking lot and drove off.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Ashlyn

It was great, clean, friend staff. Only complaint is our shower was very hard to turn on and we had to ask for a shower curtain bc the bathroom didnt have one.

4/10

Poor

19 Oct 2025

Charquinta

Rooms need upgrades. The ceiling was cracked and falling apart. The bathtub/shower needs replacement. There was soo much rust and residue around the bathtub drain. Taking a shower felt like standing in the tub as the water was not draining. The toilet did not flush. The outlets did not work. The lighting was terrible and some lights did not work. The TV did not work. There was a smell and the blankets had stains on them. We had to get a new room which was not mych better than the toilet flushed and the TV worked.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Donna

Highly recommend

Leisure Family

4/10

Poor

16 Oct 2025

Rodrigo

Lousy installation more like a highway hotel insufficient parking
Poor maintenance Dirty not close to hospital as advertised in fact would not recommend
Had paid for 3 nights left after 1st

Leisure Partner

8/10

Excellent

13 Oct 2025

Wanda

Clean room. Friendly, helpful staff.

Business_and_leisure Friends

6/10

Pleasant

12 Oct 2025

Jordyn

.

8/10

Excellent

11 Oct 2025

Gary

Parking appeared safe. Well lit. breakfast marginal

10/10

Exceptional

07 Oct 2025

Janice

The property was clean, staff was friendly. I would stay there again.

Leisure Self

4/10

Poor

07 Oct 2025

James

Dirty!

The shower was not clean and had mold. The room was not cleaned my second day. The carpet had stains on it.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Joshua

Friendly welcoming staff. Comfortable room.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Ben

We were greeted with a warm and friendly smile. Everything from breakfast to the warm staff, was exceptional!! Would go back and would recommend!!

Partner

10/10

Exceptional

03 Oct 2025

Jessica

Would stay here again

2/10

Poor

03 Oct 2025

Jocelyn

When I first checked in I looked around my room to find the shower visibly dirty, blood and other stains on the curtains, dirty floors, hairs on the bed, and a soda bottle under the couch. I let Lorena at the front (who was so sweet and lovely!) know and she moved me to another room. Unfortunately, this room was also dirty, slightly less than the other but this shower was worse with pink mold growing on the shower head which implies to me that it has not been cleaned any time recently. The hallways were also dirty, when I came back to the hotel at night there was what looked like urine on the tile floor and when I checked out the next day it was still there, despite the cleaning staff having already passed by it on their morning round of the rooms. I was really disappointed by the cleanliness of the hotel.

Leisure Self

4/10

Poor

02 Oct 2025

Charlotte

Rude staff lady in breakfast area, reported to front desk but manager doesn’t want to call back to discuss incident and how she yelled at me & got in my face when I asked her why she needed to be so rude to the 3 other people she yelled at. Bathroom in our room had dirty shower, big holes in the wall next to bathroom lights, dirty windows we couldn’t look out of, no shuttle which was told there was before I booked, security fee that will come back to me in about 30 days after I was told there was no security deposit and no back on our remote to hold the batteries in. Was not a great experience and will not be staying there again.

Leisure Family

4/10

Poor

29 Sep 2025

James

Rooms were smelly and had a leak in the room from the wall. Looked like it came from the other rooms. Staff, especially the kitchen staff were horrible. They gouge you and questioned you on the amount you are at the “free buffet” had the lady there bringing out the food say to me, do you really need to eat all that. She looked irritated and annoyed I was eating buffet portions. Stay away or this place needs to release everyone and rehire.

Business_and_leisure Partner

4/10

Poor

28 Sep 2025

Ashley

Bed was dirty. The bathroom/ bathtub had mold growing. People slamming doors so didn’t get much sleep.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Sandy

This was a nice hotel very convenient for our needs.

Leisure Family

10/10

Exceptional

27 Sep 2025

Jenni

Clean room and lobby area. Friendly staff , felt safe as a single travler.

Business Self

10/10

Exceptional

25 Sep 2025

Scott

Clean room and great staff with a great breakfast

Leisure Partner

6/10

Pleasant

23 Sep 2025

Christian

This is a tired hotel that needs updating. Our room smelled like a wet washcloth. Area around hotel was safe.

Leisure Partner

4/10

Poor

21 Sep 2025

Kara

Thanks for the fire alarm @ 3 am many nights

Fix the fire alarm going off in the middle if the Night many nights. I should rate this place a zero given this was not just one night.... what that about??

Partner

10/10

Exceptional

21 Sep 2025

Michelle

There were lots and lots of defects in the carpet and the walls. Like the wallpaper coming apart. Water damage in the ceiling. The room smells like mildew. The air conditioner blows directly on your head so now I have a cold. Absolutely dreadful experience.

Business Self

4/10

Poor

20 Sep 2025

Ilsa

Dilapidated, dated, mildew-smell; unsecured property where some guy wandered in and started checking rooms. Broken toilet seat, cracked plaster… the place was a mess.

Business Partner

8/10

Excellent

19 Sep 2025

katherine

it is not a bad hotel but it does need up dating.

Leisure Self

10/10

Exceptional

18 Sep 2025

Priscille Doriante

Great stay! recommend 100%

Leisure Family

10/10

Exceptional

18 Sep 2025

Priscille Doriante

Great hotel!

Leisure Family

10/10

Exceptional

15 Sep 2025

Gerald

Close to the stadium

6/10

Pleasant

15 Sep 2025

Laurie

The entrance to the hotel was filthy dirty! Lobby was very uninviting. Luckily the room was clean and comfortable or I would have left. Corridors need painting and carpet cleaned. Will not stay at a Holiday Inn ever again. The person at the desk o in the morning looked like he was dressed to work construction.

Partner

10/10

Exceptional

10 Sep 2025

Brian

Even though it was RIGHT NEXT to the highway, it was amazingly quiet. The blackout shades worked very well in keeping morning light out. Room was clean and comfortable.
Breakfast was the best on out whole trip (5 different hotels). The omelets were really good (they changed each day) and I loved the heated cinnamon rolls.
There are plenty of other dining options nearby at Mayfair Mall.

Leisure Partner

8/10

Excellent

09 Sep 2025

Jean

Fast check in and friendly staff. Room very clean.

10/10

Exceptional

09 Sep 2025

Amy

Great service

10/10

Exceptional

07 Sep 2025

Roangeli

Love our stay!! Very good breakfast!

8/10

Excellent

01 Sep 2025

Logan

Great breakfast! The rooms could be cleaner.

8/10

Excellent

01 Sep 2025

Priscille

great service and excellent breakfast

Leisure Family

10/10

Exceptional

24 Aug 2025

John

The room was very nice and clean. The parking is a little tight if you have a truck.

Leisure Family

10/10

Exceptional

22 Aug 2025

Jennifer

Very friendly staff. Clean rooms.

Leisure Partner

4/10

Poor

21 Aug 2025

Kathryn

The first 2 rooms they gave us were awful. Water leaking in the bathroom into the entryway in 1 and the ceiling falling down in the other. The 3rd room we stayed in, it was safe and clean but definitely needs sprucing up. No drain plugs in the sink or tub. Carpet filthy. Hallway carpet filthy, many areas looked to have water leaks recently. The lady that checked us in didn't know how to do it, called someone on the phone to get their passes. Breakfast was decent and fresh. Exposed electrical outlet tripping hazard near a couch in the lobby. The pictures look like they took it about 10 years ago compared to current condition. Quiet rooms. Excellent water pressure in the shower

Business_and_leisure Family

8/10

Excellent

19 Aug 2025

Dustin

The toilet had to be flushed 4 times in order for the water to go down and the light in the bathroom flickered a lot some drywall chipping behind the kitchenette wall

Self

8/10

Excellent

18 Aug 2025

Christine

Toilet didn't flush but staff changed the room without problem

Leisure Family

8/10

Excellent

18 Aug 2025

Jerry

Staff was great just over worked. No food or coffee left at breakfast when I arrived at 9:30 AM. Everything else was good.

Partner

6/10

Pleasant

15 Aug 2025

Sharon

The rooms were clean but the hallways and elevator were dirty.
The entrance was dirty and there was a homeless person sleeping on the couch at the entrance.
However, the staff was friendly and efficient.

Leisure Partner

2/10

Poor

14 Aug 2025

Jilly

This was the worse IHG i’ve ever stayed at. The lock to our conjoined room was BROKEN as well as our shower! The shower didn’t turn on! The hotel smelled of weed and our room smelled wet. I called the desk and they let us know that there was no other room/accommodation they could give us but the man i spoke with on the phone at the front desk said he would let his manger know when they came in at 7am. We checked out this morning (8/10/2025) and i asked for a refund for our stay due to it being so bad and having all the issues. I asked to speak with a manage which i was then told there was no manager on sundays. I spoke with Tory, and she was super sweet but was only able to give us 50% off for one night which I don’t think is appropriate or acceptable for the situation we had. Will be calling on Monday to get a full refund. Terrible experience!

Leisure Friends

4/10

Poor

14 Aug 2025

Karl

The fire alarm seems to go off early in the morning way more often than is acceptable.

Leisure Self

10/10

Exceptional

13 Aug 2025

Sandy

Staff very friendly and helpful.

Partner

10/10

Exceptional

12 Aug 2025

Stephen

Room door and bathroom door stick badly

Leisure Partner

10/10

Exceptional

12 Aug 2025

Mark

The people were very friendly, the breakfast was hot and fresh. Our room was clean and the bed was really comfortable. We weren't impressed with the area surrounding the hotel as the parking was very tight, and limited spaces. The sitting area outside always had a lot of garbage scattered around the ground so that's not a very good first impression as you initially enter the building.

Leisure Partner

8/10

Excellent

12 Aug 2025

Karla

Parking was VERY limited, completely full as was few nearby spots. Had to park in a nearby business parking lot and walk in due to the small parking lot being completely full. Looks like the number of parking spots would be sufficient for one of the three floors. Other than that, it was a good place to crash for the night.

Business_and_leisure Self

8/10

Excellent

12 Aug 2025

Jeremy

N/A

8/10

Excellent

12 Aug 2025

Keri

Was fine

8/10

Excellent

10 Aug 2025

Benjamin

A nice and simple hotel.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Barbara

Like the place except the carpets and floors were dirty.

Friends_and_family Family

2/10

Poor

10 Aug 2025

Rene

Dirty, no outlets work , continental breakfast is a joke and the worker was MEAN to my kids.

Expedia and property didn’t care

6/10

Pleasant

09 Aug 2025

Michelle

The hotel is older and showing signs of wear. It is very close to Brewer's games and the state fair, so convenient location. The gal that was taking care of the breakfast area was running her butt off to keep it stocked...they should have had someone from the front desk help her out during these busy times. She did great tho. Beds/pillows were comfortable. The shower drain was backed up, which is gross to be standing in backed up water. Nothing special or any extra frills...just an ok hotel to stay in.

Leisure Family

10/10

Exceptional

08 Aug 2025

Todd

Horrible and noise from the construction on the highway, which was very close to the hotel

Leisure Self

8/10

Excellent

08 Aug 2025

Danita

The hotel is located near a lot of places to eat and shop.

Leisure Family

8/10

Excellent

08 Aug 2025

Lisa

Best Kitchen Staff!!!

The kitchen staff went above and beyond. Very accommodating. My husband and sons had to leave earlier than breakfast was served and she allowed me to take food for them and even wrapped it for me to keep it warm as best we could. She truly was awesome!

Friends_and_family Family

6/10

Pleasant

07 Aug 2025

Sheila

Could not get the shower to turn on. Bathroom lighting is very dim.
Initial entry into room smelled like perfume. Not bad perfume but when you have allergies scents bother you more.

Leisure Partner

6/10

Pleasant

07 Aug 2025

vertessa

No thank you

The first time we were in the toilet was not working so after some unpleasant discussion, we finally got moved to the second room, curtains or dining room rod, in the general area of hallways and room were not clean.
There were several soda, lids and trash underneath the bathroom vanity when we arrived. So apparently the floors were not cleaned before we stayed. I’d like to have some healthy options for breakfast. Eggs with no cheese.

Partner

4/10

Poor

06 Aug 2025

Kimberly

I didn't like the fact that it says on Expedia that it had a pool and they didn't i traveled from the Northside and get all the way to find this out.i had to book another room at another Hilton hotel and that one was even farther away. Very upset

Leisure Family

10/10

Exceptional

05 Aug 2025

Cristina

This place was awesome to stay during Harley Homecoming! We were able to keep bikes out of the rain by front entrance! Everyone was great! Staying there again definitely!!! 💯

Leisure Partner

10/10

Exceptional

05 Aug 2025

Sharon

Staff was very nice. The room was nice. The bed and pillows were so comfortable. Breakfast was delicious.

4/10

Poor

04 Aug 2025

Meghan

I booked a room with 2 Queen beds for our family of 4 (2 adults, 2 kids). Upon check in, I was issued a room with 1 Queen bed. I went back to the front desk and the host said there were no clean rooms with 2 Queen beds. He contrary typed on the computer without telling us anything. I assume he was looking for a solution, but communicated nothing to us. He then said he could get us a king room and bring us a rollaway bed. We agreed to that. We went to our room. A few

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Donald

Great stay

Very clean and friendly. The beds were very comfortable. We enjoyed our stay.

Partner