Name: Holiday Inn Express Milwaukee-West Medical Center
Address: 11111 West North Ave., Milwaukee, 53226, US

8/10

Excellent

03 Aug 2026

Jacquelyn

The staff was very friendly, helpful and knowledgeable!!

6/10

Pleasant

01 Aug 2026

Wendy

Needs some updating. Fire alarm went off and from talking to people in parking lot this is nightly occurrence. My door was not fireproof because you could see light on the side.

6/10

Pleasant

28 Jul 2026

Jeannie

The hotel is old and has been updated some. Our bathroom shower was clearly not maintained.

The evening staff was nowhere to be found.

Breakfast went until 9:00 AM but most of the food was gone by 8:30.

8/10

Excellent

26 Jul 2026

Salestine

Everything was nice and clean

10/10

Exceptional

25 Jul 2026

Brent

very clean and renovated property, very nice. good breakfast. Main parking lot was a bit small and full , went around the back to the overflow lot which was not obvious.

6/10

Pleasant

24 Jul 2026

Erin

Heads up. The bathrooms are not cleaned well. I found mold, mildew and hair in the first room and then switched rooms. It was worse in the second room. Mold, mildew and hair in the bathroom. The shower faucet was broken and leaked water as well. I don’t recommend staying here.

8/10

Excellent

23 Jul 2026

Robert

Not used to the unrepaired and uncleaned condition of this HI Express. Others I have stayed at have been immaculate. It’s a great location and a decent facility. They need to upgrade how they take care of it. It’s clear they have cut corners to do the minimum to maintain the facilities and they clearly don’t inspect the public areas and inside the rooms to spot trouble areas that need attention. If I was the owner of this facility I’d be embarrassed and it get it cleaned up and fixed up quickly.

4/10

Poor

23 Jul 2026

Alison

Asked for early check in. Was told, of course, then got there and no early check in. When we did get our room, it smelled musty, you couldn't close the bathroom door and the caulking in the shower was black. There is poor ventilation which has caused mildew/mold on the ceiling. One highlight of the stay was the woman in the breakfast pantry- friendly, helpful and loved her job!

4/10

Poor

18 Jul 2026

MARY

The room was not clean, the carpet was filthy and even our lampshade was broken and had pieces of it missing so the lightbulb was exposed. The shower needed caulking and was so bad I took a shower with my flip flops on. The room smelled musty and we went and bought an air freshener to help. Many of the workers were helpful but the hotel needs A LOT of work. It wasn’t cheap and not at all worth the price. We were so disappointed. We have stayed at many Holiday Inns in our travels but probably won’t anymore.

Partner

8/10

Excellent

18 Jul 2026

James

Are room very clean and comfortable beds good breakfast.

Partner

8/10

Excellent

16 Jul 2026

Elizabeth

We have stayed here before and really like it. This time, things looked a bit more worn, and the breakfast offerings weren’t all available, but it’s still a great place to stay. For us, the quiet room, very comfortable beds, spacious rooms and the location are the most important things. We will be back soon

Friends_and_family Family

4/10

Poor

16 Jul 2026

Thyresha

Room was not properly cleaned bathroom including tub was dirty. Not worth the price very dissatisfied.

Partner

4/10

Poor

12 Jul 2026

David

The good things were the bed, shower, and staff. The bad things were stained carpets, our room tv never did work, the air conditioner hardly blew any air. We had the thermostat on 51 degrees so if you sat right by it you could feel it. No hair dryer as advertised and the coffee maker never worked. Very disappointed.

Partner

6/10

Pleasant

10 Jul 2026

Pam

This hotel shows its age - peeling wallpaper in the halls, dark rooms lit by ineffective too low watt bulbs, and a dirty bathtub with LOTS of mildew and the drain plug was broken. It was unusable as a tub. For a Holiday Inn we were quite shocked. I will say, the woman working in the breakfast area was amazing! Very friendly and accommodating to everyone.

Partner

4/10

Poor

09 Jul 2026

Stephanie

Run down, staff were very nice.

Self

10/10

Exceptional

08 Jul 2026

Mike

The location was perfect. Parking was great. Staff were friendly.

Partner

6/10

Pleasant

07 Jul 2026

Jill

The hotel was a bit outdated. My room had mold in the shower and some wall tiles near the shower were coming off. The bathroom door was older and did not close well.
The bed was very comfortable and the breakfast was good.

Friends

10/10

Exceptional

03 Jul 2026

Jamira

Dusting or wiping air condition area will help is you have allergies.

Friends

4/10

Poor

29 Jun 2026

Mark

Contacted the manager twice and asked for a call back and never received anything.

4/10

Poor

26 Jun 2026

Suzanne

The staff was welcoming and helpful. The condition of the room was bad with peeling paint, crumbling tiles in the bathroom, and a very musty/mildew smell. They had a blower outside our room which I assume was trying to dry out a water leak.

Partner

6/10

Pleasant

24 Jun 2026

Bonnie

Very comfortable bed, room lighting was good and had ample counter space. Bathroom needs another towel rod. Vanity space was limited. The shower had mold where the wall met the base. That was gross.
The lady managing the breakfast area was friendly and very helpful.

Family

8/10

Excellent

24 Jun 2026

Carolyn

The location is excellent. Breakfast is really good. Free parking on site. The rooms have been updated and are very nice. The bathrooms clearly are last to be dealt with. Our first room had a shower that didn't work, we moved to another room and it was okay. Clearly the showers need attention. There is rust around the bottom rims. The bathroom walls were not completely repainted and the ceiling in one was damaged.

Partner

4/10

Poor

24 Jun 2026

Simone

Ok, so the furniture in the common areas was dirty and stained. If you are especially going to have cloth furniture keep it clean. More especially, light colored furniture.
My room door was propped open when I got there. The electrical outlets in the room didn't work and the phone was there but didn't work. I had to call the front desk from my cell phone.
They need to re-caulk the bathroom. The toilet wouldn't flush intermittently.
The bed was comfortable.

Self

8/10

Excellent

22 Jun 2026

Mark

Felt a little unclean

Family_with_children

8/10

Excellent

22 Jun 2026

Shelly

Great location near highway, mall, restaurants and close enough to downtown area and sporting events. Room was satisfactory in general. The shower did have signs of needing some renewal due to grout cleanliness and shower head was extremely low on the wall. Breakfast was good and well stocked. I was disappointed with my Expedia experience for this trip. One week prior to our travels I tried to change my reservation to a 2 night stay instead of 3. I needed to cancel the 3rd night and keep the room we reserved with 2 beds. Expedia said they were unable to make that change for me because of lack of availability for the room style we needed. So in order to keep our room I ended up paying for 3 nights and only stayed 2. This will probably lead to me not booking through Expedia for Hotels in the future.

Family

2/10

Poor

22 Jun 2026

Aeverie

First, when we pulled up, there was garbage all over the lot and in front of the building, all the way up to the door.
When we walked in, the front desk attendant barely acknowledged us, she was very short with us and not pleasant at all, she was quite rude. Even ignored my 1 year old when he tried to engage her. She seemed to hate her job or maybe it was us? I'm not sure.
There were stains all over the couches in the lobby and the carpeting all throughout the hotel, there were stains and random stuff smeared on the floors and walls of the elevator. There was literal garbage both on the floor and bags of it in the halls passing the rooms, along with bedding and towels and no housekeeping in sight.
Our room was no better.
We immediately loaded our stuff back up and checked out, leaving the cards at the empty front desk.
All we asked was that they refund the money for the stay as we were forced to get another room for the night due to the conditions of their location and they did not refund the money. I also selected the Pay at Property option and they charged us before we checked in and also before the check in time in general which has never happened before using this service.
This was by far one of the worst travel experiences we have ever had. I would highly recommend NOT staying here or even bothering to look at the property.
For $317 for one night, this place should be banned for the condition it is in and how they treat their customers.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Brooks

The property is old and dirty. We had several issues. Including having another guest enter our room at 11:00 PM. And the staff was unresponsive about our concerns. Another person in our group had their bathroom door fall off and they had to be moved to another room. Another in our group had a shower that didn’t work.

Family

10/10

Exceptional

20 Jun 2026

Lauren

A Holiday Inn Express, room was clean, things were fine. Easy to get to. There were many teenage baseball players there when we were there, so can confirm it is not quiet unless the people staying are quiet. :)

Family_with_children

4/10

Poor

20 Jun 2026

Loren

This property is in serious need of a major upgrade. The rooms are large and the AC worked well but the carpets in the hallways and elevator are stained as is the furniture in the lobby and breakfast area. We had several issues and the staff was not overly concerned.

Family

10/10

Exceptional

18 Jun 2026

Luigi

Great!

8/10

Excellent

18 Jun 2026

Devon

Very decent for the price. Excellent breakfast

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Lee

The first room we were assigned to smelled like someone had smoked marijuana, so we asked for a new room. The second room was not in the best shape and the body wash and shampoo dispensers were empty. Expected a better considering how much we spent.

Partner

4/10

Poor

14 Jun 2026

Michael

Breakfast was pretty good. People were nice. Hotel itself is very old and in need of a complete renovation. Room smelled musty.

6/10

Pleasant

11 Jun 2026

Melissa

This was an ok place to stay for a quick overnight visit. I opted not to shower in the morning as I found dirty socks from the previous guest under the sink. I just hope the sheets were changed!

Friends

4/10

Poor

01 Jun 2026

Jessica

Facility was dirty. Bathroom door wouldn’t close

10/10

Exceptional

31 May 2026

Julia

A little older property, but can't beat the price! We enjoyed our stay.

Family

8/10

Excellent

25 May 2026

Claire

We appreciated the included breakfast options and the friendly staff. We loved having hooks in the room for our jackets. Why don’t more hotels do that? Our bed and pillows were very cozy.

Partner

2/10

Poor

24 May 2026

Quarina

This place was extremely dirty and run down. The carpets had stains throughout the property, the lobby furniture looked filthy, and even the elevator carpet was stained and unclean.

As soon as we walked into our room, we noticed the toilet seat was broken. We immediately informed the front desk and let them know we would be out for a couple of hours so it could be fixed while we were gone. When we returned, the toilet seat still had not been repaired.

At that point it was already midnight, and the issue still wasn’t fixed by the next morning. I notified the staff again, but they seemed unconcerned and did nothing to resolve the problem. Overall, the cleanliness, maintenance, and customer service were very disappointing.

Family

10/10

Exceptional

19 May 2026

Cheryl

Missed the biscuits on Monday morning

6/10

Pleasant

19 May 2026

Rick

Good breakfast. Friendly and helpful staff. If there was a problem, they tried to take care of it. Close parking. In general, dated a bit, but nice.

Partner

8/10

Excellent

15 May 2026

Ivan

Bathroom needs more remodeling, bed was comfy and room was clean

Self

4/10

Poor

12 May 2026

Carmen and Maurice

it was okay

Friends_and_family Family

6/10

Pleasant

10 May 2026

Valerie

Just a one night stay room large bathroom
Was horrible bath and shower had rust and the tiles had just been painted over very disgusting to look at beds comfy and clean air con super noisy outdoor area seats to sit on the cushions looked dirty. Didn’t use the breakfast area or eat there .

Partner

6/10

Pleasant

08 May 2026

Michelle

The room I book was not the one they gave me and the bathroom was right at the door. The main door did not have good sealing which did not make me feel comfortable. The refrigerator was loud and the lighting was terrible in every room.

Self

6/10

Pleasant

05 May 2026

ROBERT

They used a “bait and switch“ technique – charging one low price online and then charging $50 at check-in for so-called amenities that I didn’t use

10/10

Exceptional

04 May 2026

Ronnie

It was amazing the staff is very friendly

Family_with_children

4/10

Poor

04 May 2026

Crystal

The first room that they gave us had somebody else’s stuff in it, and the bed was not made
Which makes me question how thoroughly cleaned these rooms even are

Partner

8/10

Excellent

02 May 2026

Christopher

N/A

Self

10/10

Exceptional

29 Apr 2026

Shakara

I love it here !!!!

Family_with_children

8/10

Excellent

28 Apr 2026

Deedee

A bit pricey for the lack of updating but adequate parking, clean albeit some old-ness to the building & furniture, great breakfast buffet and friendly staff.

10/10

Exceptional

26 Apr 2026

Heather

Parking was easy, breakfast was nice. easy check in and check out. pets welcome

Pet

8/10

Excellent

13 Apr 2026

Wendy

The staff were very friendly. While it's clear that they're working on updating the hotel, there were still some telltale signs of age.

10/10

Exceptional

12 Apr 2026

Kathryn

The lady who organized breakfast was so nice & friendly. She was helpful in showing us what was available, she was quick and efficient in cleaning tables after other patrons finished.

2/10

Poor

11 Apr 2026

Karie

Room was very dirty. The thermostat didn’t work and the vent was blowing on high all night and very loud. I kept my shoes on and didn’t shower because it was gross. There were holes patched in the walls that weren’t even painted. Sprinklers in ceiling were rusted and ceiling was cracked and falling apart in places.

Self

6/10

Pleasant

07 Apr 2026

Evelyn

It would be great if they updated their technology in regard to the TV

Partner

4/10

Poor

04 Apr 2026

Patrick

PROBLEMS WITH EXPEDIA AND THE HOTEL STAFF; THERE WAS NO ONE ON HOTEL STAFF THAT COULD MAKE AN EXECUTIVE DECISION.

Family

8/10

Excellent

02 Apr 2026

Katie

Breakfast was excellent.

Family_with_children

10/10

Exceptional

30 Mar 2026

William

Kind staff. Decent breakfast. Good location.

Self

6/10

Pleasant

27 Mar 2026

KENNETH

The hotel was fine, however we didn't have a shower curtain so everything got wet when showering. Breakfast was good with decent selection of food.

Friends

8/10

Excellent

25 Mar 2026

Paulo

The young lady that works evenings is the most friendly person ever!
Rooms are clean and good size .
Hallways need work.
But overall always have a good stay.

Self

8/10

Excellent

22 Mar 2026

Marco

Everything was great building just needs some updates and minor repairs

Partner

10/10

Exceptional

16 Mar 2026

SANDY

The staff is wonderful, friendly, helpful.

Self

10/10

Exceptional

14 Mar 2026

SANDY

Clean room, staff was wonderful.

Self

6/10

Pleasant

08 Mar 2026

Jennifer

Hotel was not the cleanest and rooms were slightly in disrepair. No enforcement really of quiet hours from staff. Rooms could use some attention to cleanliness and repairs

Partner

10/10

Exceptional

07 Mar 2026

SUSAN

Staff very friendly and helpful

Partner

6/10

Pleasant

24 Feb 2026

William

The room was fine. Breakfast food seemed to be all reheated frozen box food …… eatable but not very good

Family

8/10

Excellent

23 Feb 2026

Thomas

Room was clean. Bed comfortable. Big draw back was mold in the shower. Yuck!

10/10

Exceptional

02 Feb 2026

Julio

Everything was great!

Business

8/10

Excellent

25 Jan 2026

Christina

Breakfast

Business

4/10

Poor

23 Jan 2026

Tara

Room was gross. Staff was actually great! But the room was really gross. Shoddy repair work in the bathroom in stages of rotting, hair on the ceiling in the shower, scum on the shower walls, stuff all over the carpet like it hadn’t been vacuumed and murder scene stains in the mattress. I’ve been all over the country an never seen a room like this. Disappointed but the staff was super nice! Breakfast was good too.

Friends_and_family Family

4/10

Poor

15 Jan 2026

Kelly

The room was dirty. The bathroom door was not hung even in the door frame, so you couldn’t close the door. The shower looked like it hadn’t been cleaned in a long time and there was mold in the shower stall.

Leisure Family

10/10

Exceptional

05 Jan 2026

Caroline

Fantastic stay from start to finish. The room was spotless, comfortable, and well-maintained. The staff were friendly, welcoming, and helpful throughout our visit. The location is convenient, especially for medical center visits, and the hotel felt quiet and well-organized. Breakfast was a great bonus, and everything felt efficient and stress-free. Would absolutely stay here again and highly recommend it.

Leisure Partner

2/10

Poor

04 Jan 2026

Kerry

We were extremely disappointed in our stay. It took over an hour to check in due to the front desk, being unable to find our reservation and a mixup with rooms and room keys. The lobby was worn and tired with stained furniture, peeling wallpaper, and thread bare carpet. The hallways to the room were just as bad. The whole place had an extreme feeling of neglect. It felt dirty. Our room was on the first floor with a view of a pile of stone. It felt like we were sleeping in someone’s basement. The bathroom shower had a clump of hair in it left over from the last guest and the toilet seat was cracked and stained. The lampshades were broken and the lamps themselves sticky. The bed luckily felt clean, but we were disturbed all night by a high-pitched intermittent whirring noise that we think came from the mini fridge. In all honesty, we should not have stayed but we were afraid of losing our money. We chose a Holiday Inn express because we held them to a certain standard. After this experience, I do not think I will stay in one again.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Jeffery

We stayed there for 3 nights. Hotel need little TLC, but nice room, friendly staff, good free breakfast, easy parking and gym. Thank you and we will be back.

Partner

8/10

Excellent

28 Dec 2025

Diane

Staff was very friendly and helpful. Room was comfortable and basically clean. Great shower head with lots of adjustments. Excellent Continental breakfast -lots of great (including protein) options. Not sure why hotels can't get shower curtains right... the clothe one in this room not only laid the end into the tub at least 2-3 inches, when it got wet anywhere on it, it would go through to the floor leaving a wet mess to step out onto. Also wish (common issue) their cleaning process would include the air vents - it's kind of cringe worthy when air blows into the room from a dust-filled vent.

10/10

Exceptional

27 Dec 2025

Jenny

Staff was great, great location, clean and the room look just like the pictures

Partner

8/10

Excellent

27 Dec 2025

Vincent

It was clean ,quiet , non smoking room

And i had good sleep without interruption.

Finally every morning i had a hot breakfast 😋

Self

8/10

Excellent

20 Dec 2025

SANDY

My room was clean, but really needs upgrading and repair. Bathroom door and shower need work. Breakfast was good. Parking was fine and felt safe.

Self

6/10

Pleasant

17 Dec 2025

Tom

It was ok👍

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

SANDY

Parking was good. My room was a pleasant surprise. very clean and comfy. Staff I interacted with was very helpful and a pleasure to deal with. I didn't partake of breakfast, but it looked good. Hot and cold offerings.

Self

8/10

Excellent

01 Dec 2025

Marla

It was a very clean room but needed updating. The coffee pot didn't work, a hanging lamp didn't work. We had to use a power cord extension cord to plug something in. The. bathroom door did't close correctly. But the cleanliness made up for some of those things.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Orian H.

Room spotless, staff helpful, breakfasts a plus.

6/10

Pleasant

23 Nov 2025

Christy

I want to start out with the good. The housekeeping staff did a great job keeping our room clean every day, check-in was a breeze, beds were comfortable and clean, and the staff was friendly. That being said, the hotel needs a serious update. In our bathroom, the sink and the bathtub were missing their drain plugs, and the bathroom door was swollen from moisture and would barely close. The furniture outside, as you were entering the hotel was missing cushions and was stained. Furniture inside the lobby was dirty. The breakfast was not great, and the last night we were there, about 2 AM our room started smelling like cigarette smoke. Bad. Someone must’ve been smoking nearby and it was coming in our vent. We all woke up and ended up going to the airport early to get out of there. For a Holiday Inn Express, I would expect better. I would not recommend this hotel.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Joe

Booked the suite, everything was clean and comfortable. The staff were very nice and helpful.
It Could use a bigger tv in the living area, and a little better lighting in the bedroom and bathroom. Overall very nice room though.

Business_and_leisure Partner

2/10

Poor

13 Nov 2025

Michael

Lacking Empathy and Refusing Support During a Family Medical Crisis

We were traveling to this hotel to stay the night before my mother-in-law’s cancer surgery when we received the devastating news that her procedure had been canceled at the last minute. I had booked a non-refundable room through Expedia, but I immediately contacted them and explained the situation. I even offered to provide medical documentation.

We were not asking for a refund. We simply hoped to rebook the same room type for the following week, as the surgery had already been rescheduled. Expedia made every effort to advocate for us, but the manager at this Holiday Inn Express refused to assist in any way—no date change, no flexibility, no understanding.

During an already emotional and stressful time, this lack of compassion was incredibly disheartening. I am sharing this experience in hopes of receiving a response and, more importantly, encouraging better support for families facing medical emergencies.

Family

10/10

Exceptional

09 Nov 2025

Jessica

Great

10/10

Exceptional

08 Nov 2025

Kevin

The continental breakfast was absolutely amazing. Very helpful and very friendly. I think her name was TT.

8/10

Excellent

06 Nov 2025

Ying

Friendly staff

Business Family

4/10

Poor

02 Nov 2025

David

The hotel was dirty and in a state of disrepair. The walls in the hallway walls had several areas were crumbling and the debri was in floor. The patio furniture you see upon entering was disgusting. The breakfast area was not clean.

Leisure Self

6/10

Pleasant

01 Nov 2025

Marjorie

Property is very old and dirty it need renovation breakfast was ok.

Business Family

4/10

Poor

27 Oct 2025

Megan

Pay more and stay somewhere else

The room and entire hotel were very dingy, stained carpet throughout, dinged up and dirty walls and doors. There was some large beetle or roach on the floor in our room. Wouldn’t stay here again no matter how cheap

Friends_and_family Family

2/10

Poor

27 Oct 2025

Nariah

If I could’ve left a 0 zero star I would. Don’t book this hotel it’s really a motel. They don’t answer the phone when you need something. Parking lot is full at night so you have to find parking in the back. Which no one told us had to figure it out. Staff ride as hell for no reason.

6/10

Pleasant

19 Oct 2025

Adam

Room was fine, clean. Area is sketchy AF

Leisure Self

6/10

Pleasant

19 Oct 2025

Ronea

Room wasn’t really clean but nice, stuff was real nice. Breakfast was good

Partner

2/10

Poor

19 Oct 2025

Kaytlin

Room was not clean, breakfast was not ready an hour after the posted time, someone hit my car in the parking lot and drove off.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Ashlyn

It was great, clean, friend staff. Only complaint is our shower was very hard to turn on and we had to ask for a shower curtain bc the bathroom didnt have one.

4/10

Poor

19 Oct 2025

Charquinta

Rooms need upgrades. The ceiling was cracked and falling apart. The bathtub/shower needs replacement. There was soo much rust and residue around the bathtub drain. Taking a shower felt like standing in the tub as the water was not draining. The toilet did not flush. The outlets did not work. The lighting was terrible and some lights did not work. The TV did not work. There was a smell and the blankets had stains on them. We had to get a new room which was not mych better than the toilet flushed and the TV worked.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Donna

Highly recommend

Leisure Family

4/10

Poor

16 Oct 2025

Rodrigo

Lousy installation more like a highway hotel insufficient parking
Poor maintenance Dirty not close to hospital as advertised in fact would not recommend
Had paid for 3 nights left after 1st

Leisure Partner

8/10

Excellent

13 Oct 2025

Wanda

Clean room. Friendly, helpful staff.

Business_and_leisure Friends